Alberto Tadeu Simon

E-mail: Address: a.simon@uol.com.br Santo Andr SP - Brazil Mobile: Skype: +55.11.99829.7212 alberto.tadeu.simon

Objectives Qualification:

Seeking a management position related to significant & challenging mobility projects in leading companies.
Over 20 years of experience in software development, the last 14 years with mobility and industrial automation; Domain of the entire software development cycle; Development & Support team management: software project management, capacity planning, training, SLA management, level 3 support; Technical pre-sales, complex software projects quotation & planning: up to 40.000 man/hours, high-availability (24x7) and high-capacity (>50k users). Maxprocess Consultoria Software Development Manager Spring Wireless Software Development Manager Software Development Coordinator WA Consultoria Software Development Coordinator Software Project Coordinator Provectus Tecnologia Lead Analyst /Software Project Coordinator Terceiro Informtica Software Project Coordinator CincoTech Consultoria Lead Analyst LogicalSoft Informtica Lead Analyst Pro Micro System Analyst Pulsoft Consultoria Programmer-Analyst MBA in Management Fundao Sto. Andr BS in Mathematics Fundao Sto.Andr
Nov/2008 Apr/2007 Jan/2004 Jan/2003 Oct/2001 Apr/1997 Nov/1996 Jan/1996 Dec/1992 Nov/1991 Jul/1988 Current Oct/2008 Mar/2007 Jan/2004 Dec/2002 Oct/2001 Mar/1997 Sep/1996 Dec/1995 Nov/1992 Mar/1991

Professional Experience

Education Languages

1997 1994

English: Upper-intermediate conversation, excellent reading & text comprehension. Participation in conference calls with Spring regional offices (Russia and Belgium), suppliers (Rim, Sybase), and telephone interviews with candidates for positions in Russias Spring office. Spanish: Basic. Participation in conference calls with Spring regional offices in Chile, Colombia and Venezuela in 2008. Portuguese: Native language.

Technologies

Languages: Databases: Windows/Web: Tools & Methodologies:

Mobile & Automation:

C#, VB, SQL, J2ME, WAP/WML, JScript, VBScript, Progress, COBOL, Clipper; SQL-Server, Sybase, Oracle, Access, Progress; Win Forms/Web Forms, Win Services, Console, Web Applications, Web Services [ASP.NET], SOA, SaaS; Visual Studio, SourceSafe, Project, Office, Visio, IIS, Erwin, .NET Framework, .NET Compact Framework, Eclipse, Jira, RedMine, XMind/MindMapper, JAD, RAD, Client/Server, 3-thier, OO, UML, E-R Data Modeling; Apps in Compact Framework, J2ME, Android & WAP/WML for assorted mobile phones, PC/mobile phones integration with numerous industrial equipment: scales, I/O modules, scanners, RFID readers, Bluetooth, printers, external displays, etc. Redecard, Citibank, Real/ABN, Fator, Ita Seguros, Indiana, Bancolombia(COL), Mercantil(VEN); QAD/Trends, ACNielsen, HP, IBM, Telemar/Oi, BrT, Serede, Nokia Siemens Networks; Gerdau, Termomecnica, Vicunha, Bosch, Whirpool/Multibrs, Thyssen Krupp; Unilever, Pepsico, Adams, Ambev, Sara Lee, Capel (CHI), Concha Y Toro (CHI); Tintas Coral, DuPont, Aventis, Nvea, Copec (CHI); Souza Cruz (British American Tobacco), Alumni (Education), Hospital Srio Libans (Healthcare), CETSP (Traffic Management), Editora Abril (Publishing), SBT (TV), Logimed (Healthcare logistic).

Work Experience

Finance: IT/Telecomm: Industrial: Foods: Chemical: Others:

Current Job

Maxprocess Consultoria
Consulting company, focused in business and operational process revision and improvement, specialized in Telecommunication business. Among its clients are large Brazilian companies such as Oi, Brasil Telecom, Logimed, Siemens, AlcatelLucent and Banco Fator. Responsibilites & achievements Software development: Setup of the software development area, unifying all the development efforts in order to obtain synergy & quality. Trouble ticket: Selection, setup & maintenance of the software (RedMine/Jira); Planning: define standards for all software projects, from quotation to project planning; Design & planning of a Workforce Management solution, submitted to the FINEP 2009 Economic Subsidy Program, budgeted at U$ 2 mi (OPEX/CAPEX), 45.000 man/hour, over 18 months. Architecture, development, setup and operation of a Workforce Management system for a Brazilian blue-chip telecomm company, increasing its total diary processed service orders in 20%.

Previous Job

Spring Mobile Solutions (former Spring Wireless) Global leader in end-to-end enterprise mobility solutions. References: Cristiano Oliveira former CTO Carlos Ohde former VP Global Operations Julian Tonioli - VP Global Sales Fabian Valverde Mobility Principal SAP Brazil
cbmo@me.com carlos.ohde@hotmail.com jtonioli@springwireless.com fabian.valverde@sap.com

Responsibilities: Management of the Project Software Development department, responsible for customization and setup of mobile solutions: SMS/Wap-Push, Mobile Payment, Mobile Banking, Field Services, Data Gathering, Sales Force Automation and custom projects. This management involves all business phases: pre-sales, planning, development, setup (in our NOC or in customer premises), Production follow-up and support (Level 3). In 2008 the department had 40 employees, plus six outsourced resources (85.000 man/hour/year), and a OPEX budget around U$ 1.1 mi, which I helped to develop, translating sales forecasts in capacity planning (hiring, outsourcing, IT CAPEX, etc.). Responsible for the level 3 support SLA, quotation process (supporting Sales) and the time-sheet control for internal and outsourced head-counts. Techical achievements: Architecture of technical platform for SMS/WapPush, Mobile Payment & Mobile Banking applications, proved in pioneer projects with important national & international players:

Field Services - Oi - 1.000.000 transactions/day, 10.000 simultaneous users.

Mobile Payment Redecard Foneshop Mobile Payment - Banco Real Pilot for 500 users (Innovation event) Mobile Payment - Todo1 - Pilot for 2.000 users (target: 100.000), for the 2 major banks of Colombia e Venezuela. Mobile Banking - Banco Real - 20.000 users (target: 2.500.000) Mobile Banking - Banco Ita - 30.000 users (target: 2.500.000) Online Opening Form - Citigroup - 600 users First approved Citigroup mobile application in the world, supporting account-hunters. SMS Various clients and carriers - 100.000 messages/month, over 400.000 messages dispatched in 2007, the same amount reached in 2008 first half.

Management achievements: Through a strong process unification and a better resource allocation, the department achieve significant gains in our main quarters KPIs: SLAs Level 3 Support initial response in time: from 21% to 90% between March/07 and September/08; Quotations finished in time: from 57% to 95%, even with an increase of 50% in the quotation requests; Committed hours (1st, 2nd and 3rd quarter of 2008): Level 3 Support: decreased 42%; Quotations: decreased 21%, even with an increase of 50% in the quotation requests; Absences/others: decreased 60% with better resource allocation; Billable hours: as a reflex of the earnings above, increased 39%, with direct impact in the company cash flow.