SANDRA JOHNSON

14917 73 Street North Loxahatchee, FL 33470 561-602-4536 sandyleej@me.com

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Seasoned healthcare professional, offering 13 years of diverse experience and track record of positive outcomes, including significant increases in productivity, revenue growth, patient satisfaction, compliance, and referrals. Extensive experience training and directing staff with a team approach that emphasizes a cohesive work environment. Bachelors degree in Health Administration with specialized training in health delivery systems, healthcare law, and healthcare research. Results-oriented, adaptable leader, with proven success in multi-tasking and a proactive approach to solving problems. Solid critical thinking skills, sharp attention to detail, and commitment to professionalism. Computer proficient, with experience using MS Windows, MS Office, Medical Manager, Generations, Health Manager, and Visitrax. CORE COMPETENCIES Hiring/Staffing Training/Development Procedure Design Problem Solving Employee Relations Patient Relations Performance Assessment Compliance Insurance Verification Records Management Policy Development Internal Communications

PROFESSIONAL EXPERIENCE
Comforcare Senior Services Palm Beach Gardens, FL 2008-2012 CHIEF OPERATING OFFICER/CO-OWNER Managed day-to-day office functions, with responsibility for client relations, compliance, hiring and training, employee relations, performance assessment, and insurance verification. Increased employee retention rates and client satisfaction by establishing open lines of internal communication, providing adequate training, optimally matching caregivers to clients, and ensuring 24/7 availability to clients for problem-solving. Initiated client emergency management plan. Horizon Care Services, Inc. North Palm Beach, FL 2005-2008 REGIONAL VICE PRESIDENT OF OPERATIONS/ADMINISTRATOR Oversaw operations for 3 branches of a home healthcare organization providing skilled and non-skilled personal services to clients. Assisted with staffing and hiring; trained all new regional employees. Ensured consistent compliance with all applicable laws and regulations, using a company survey to monitor and track compliance. Supervised state surveys and corrected deficiencies found by AHCA. Developed office policies and procedures. Created efficient processes and documents, including new operational forms, standardized case records, discharge summary form, and new chart organization system. Increased referrals, improved productivity, decreased receivables, and enhanced patient relations. Opened new patient cases, documented plans of care, and completed insurance verifications. Conducted quarterly employee performance assessments and generated corrective action plans if necessary. Drs. Reznick & Levine Boca Raton, FL 2004-2005 OFFICE MANAGER Managed all office functions for an internal medicine practice with two physicians and 12 employees, including appointment scheduling, registration, billing and collections, timekeeping, office supply ordering and inventory control, cost control, candidate interviews and hiring, employee performance appraisal, accounts payable, and file/records management. Developed and implemented office policies; implemented office procedures. Maintained steady flow of patients, increased revenue, and reduced receivables. Arranged payment plans for patients as needed. Liaised between the doctors and the office/clinical staff.
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Outreach Home Health of West Palm Beach OFFICE MANAGER/STAFFING COORDINATOR/HR COORDINATOR The Classic of West Palm Beach CONCIERGE AND STAFFING COORDINATOR

1999-2002

1998-1999

EDUCATION AND CREDENTIALS

Bachelor of Health Services in Health Administration, Florida Atlantic University (2005) Minor: Business Administration GPA: 3.734, cum laude

AWARDS AND HONORS

Cambridge Whos Who Registry of Executives, Professionals and Entrepreneurs (2009) ComForcare National Convention Awards (2008, 2011) Horizon Care Services Leadership Award (2007) Beta Gamma Sigma Honor Society