Professional Documents
Culture Documents
T-ASK
TRAINING in ATTITUDE, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN
PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET TASK TITLE TRAINING AIM TRAINING OBJECTIVES PRE-REQUISITES
Carrying a Service Salver / Continental Tray
The trainee should be able to identify different cutlery and know their uses. By default assume right hand trainee-check Trainee is right handed
MATERIALS
LESSON PLAN CARRYING A SERVICE SALVER / CONTINENTAL TRAY Ice breaker Link back
A-ATTENTION
Questions about how the trainee has been since last time Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.
Attention
How would you serve a glass of water to a guest? How would you serve a Continental Breakfast in the room? By the end of todays session well learn how to carry a salver and a continental tray which would enable us to perform other tasks with ease. I know you have been looking toward to serving guests in the restaurant and this would help you to confidently hold and serve a guest in the restaurant from the salver
Objective
Need
TASK ANALYSIS NAMEOF THE TASK WORKSHEET WHAT IS THE STEP? HOW IS THE STEP DONE?
CARRYING A SERVICE SALVER OR A CONTINENTAL TRAY B-BREAKDOWN WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT? See a clean tray
Hygiene Standards
2. Place salver / tray mats 3. Place the tray / salver on the center of the palm
By placing Salver mat or tray mat properly By placing the salver/tray in the center of the left palm
Why should we have salver/tray mats? Why do we hold the salver in the left hand? Trainee practices Steps 1-3
Standards
B-BREAKDOWN
TRAINER DEMONSTRATES 4. Hold continental tray By lifting the tray above the shoulder without touching it lengthwise Parallel to the neck and the width away form the body The base of the tray must be parallel to the shoulder Trainee practices Step 4 Why do we carry it in this way? Ease in carrying See the try is straight Feel evenly balanced tray
LESSON PLAN CARRYING A SERVICE SALVER / CONTINENTAL TRAY Any questions Verbal check Investigate Ask trainee to clarify if he has any questions Make the trainee verbally run through the steps
C-CHECK
Why do we place the salver or continental tray in the centre of palm? How would we carry a continental tray? Should we carry the salver over our shoulder?
Practical check
Have the trainee perform the entire task unaided with inputs only after he has completed
Congratulate and recognise his success Now that you have learn the most important basic task you can now learn to carry and balance things on the salver Reconfirm date, time and place of next session