Chandra Sekhar

E-mail address: sekhargudipudi@gmail.com Mobile: 9849951926

Wireless Technical Support having 4+yrs of experience

Key Skills: Hardware, Software and Internet Troubleshooting

Professional Summary:

Expertise in Troubleshooting the Technical issues of the Wireless Router and internet over the Winbox Tool. Well Knowledge in problem-solving and trouble-shooting, and planning/implemention. Possess Good Wireless Installations,trouble shooting skills. Created customer satisfaction survey, drastically reducing potential problems. Good Experence on Wireless Routers like RB-411,411AH,433,433AH. Good knowledge on netgare,belkin,MikroTik Routers Goood Experence on Wireless Installations,OS up-gradation. Good Experence on Wifi trouble shooting. Good Experence on Basestation Installation. Good Experence on Antennas like Sector antenna,semi-prabolic antenna(5.8,2.4ghz). Good Experence on Point-to-point,point-to-multi point connections and access points. Good communication and presentation skills.

Professional Experience:

Working as a Sr.Techical Engineer in RF Tech India since Jul 2008 to till date

Educational Summary:

B.Tech in Electronics and Communication Engineering from JNT University 2005, Hyderabad.

Technical Skills:

Operating System:

Windows XP, Windows Vista and Windows 7,UNIX

Page 1 of 3

Project Details:

Project#1: Project
Client Team size Duration Role Technology/Tools : MikroTik : 10

: Base station setup

: jul 2008 May 2009 : Technical Engineer : Winbox Tool

Responsibilities:

Providing Technical Support through winbox tool and also by taking remote access of customers computer. Find the issue and providing resolution. Solved internet issues. Scheduling the technicians to the customers place to fix the issues. Provide details to the Customer. Worked in Service Intervention(SI) dealing with irate customers by providing best and fastest resolution, and getting good customer satisfaction through surveys. Bandwidth Testing.

Project#2

Project
Client Team size Duration Role Technology/Tools : MikroTik :5

: Wireless setup

: April 2009 to Jul 2010 : Technical Engineer : Winbox Tool

Responsibilities:
Page 2 of 3

Providing Technical Support through winbox tool and also by taking remote access of customers computer. Find the issue and providing resolution Solved internet issues. Scheduling the technicians to the customers place to fix the issues. Provide details to the Customer Worked in Service Intervention(SI) dealing with irate customers by providing best and fastest resolution, and getting good customer satisfaction through surveys

Project#3: Project
Client Team size Duration Role Technology/Tools Responsibilities: : Mikro Tik :5 : Aug 2010 to till date : Technical Support Executive : Troubleshooting over the Winbox tool.

:Wi-fi setup

Providing Technical Support Over the Phone Probe and find the problem of the internet issues. Resolving the issue by following the knowledge Base Documenting the steps followed on call Provide details to the Customer

Page 3 of 3