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Equipping business with knowledge

Quality Management
Books
ISO 9000 Quality Management. Achieving Registration Presentation Set
BSI Presented in a slip-case, all three parts to BS EN ISO 9000 standard PLUS ISO 9000:2000 Achieving Registration are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every quality managers bookshelf! Contains: BS EN ISO 9000:2000 Quality management systems. Fundamentals and vocabulary BS EN ISO 9001:2000 Quality management systems. Requirements BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements ISO 9000:2000 Achieving Registration A5 loose-leaf with binder and slip-case 2004 ISBN 0 580 44346 9 BSI order ref BIP 2039 BSI Price 260, 130 BSI Subscribing Members

NEW

ISO 9000:2000 Achieving Registration

BSI This is the essential guide for any organization seeking to implement, register, or make the transition to a quality management system that meets the requirements of ISO 9001:2000. In user-friendly language, the book answers many of the most frequently asked questions, such as what is a process-based quality management system?, what is continual improvement?, and whats the best way to begin the process of implementation? The book presents a clause-by-clause interpretation of the new standard, and transition tips for organizations moving to ISO 9001:2000 from the 1994 version. Contents: The new ISO 9000:2000 series; Introducing ISO 9000:2000 to employees; Understanding the ISO 9001:2000 clauses; Developing the quality manual; Developing appropriate documentation; Implementing the quality management system; Measurement and monitoring; Auditing; Management review. A4 Wiro 150 pages 2002 ISBN 0 580 40499 4 BSI order ref HB 10218 BSI Price 30

Beyond Registration
Steve Tanner, Mike Bailey and Charles Pertwee

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Transition to ISO 9001:2000

Colin MacNee, Jim Pyle and Sandy Sutherland Written by three leading members of the task groups that developed ISO 9001:2000, this guide details the changes from the 1994 edition and shows how to go about changing from the old to the new. Great value for anyone upgrading their quality management system to the requirements of the new standard. Contents: Introduction; Guidance on introductory clauses; Guidance on requirements clauses; Guidance on annexes and bibliography. A4 loose-leaf 82 pages 2001 ISBN 0 580 33248 9 BSI order ref HB 10181 BSI Price 25

This is the new book for those registered to BS EN ISO 9001 and who are seeking continual improvement. The publication shows you how to improve your organizations performance by outlining several business improvement models and approaches, and comparing them with ISO 9001. The book also demonstrates how ISO 9001 provides support to and is consistent with those models and approaches. If you are serious about world-class performance, but dont know how to go about it, then Beyond Registration is your starting point. Contents: Business improvement models ISO 9001, The Malcolm Baldridge Award, The EQFM Excellence Model; Business improvement approaches Balanced Scorecard, Benchmarking, Best Value, BQSR, BPIR, BPR, Charter Mark, FMEA, IiP, Kaizen, Lean Thinking, PCF, Six Sigma, SPC, TQM. Royal paperback 120 pages 2003 ISBN 0 580 42589 4 BSI order ref BIP 2020 BSI Price 25

Management System Integration A Guide

BSI This guide provides an overview of the components common to all management systems. It outlines an approach to integration and goes on to cover implementation, monitoring and improvement. Based on the Australian/New Zealand Standard, the guide has been adapted for the European market. Contents: Management responsibility and leadership; Identification and analysis of needs; Policy and objectives; System planning and implementation; Allocation of resources; Communication and information system; Process and activity management; Measuring and monitoring; Management review and improvement plan. A4 loose-leaf 28 pages 2000 ISBN 0 580 33101 6 BSI order ref HB 10173 BSI Price 50, 25 BSI Subscribing Members

Auditing the ISO 19011 Way

Nigel Carter Auditing the ISO 19011 Way is a concise explanation and guide to using the auditing standard ISO 19011 and achieving the greatest benefit from the audit process for your organization. The book provides an overview of modern management systems, then step-by-step guidance on the principles of auditing, audit programme management, carrying out an audit, and the competence and evaluation of auditors. Contents: The management systems; ISO 19011 Introduction and scope Terms and definitions Principles and auditing Audit programme management Audit introduction and initiation Preparation and conduct of on-site activities Preparation and distribution of audit report Competence and evaluation of auditors; And in conclusion. A4 loose-leaf with binder 92 pages 2003 ISBN 0 580 41428 0 BSI order ref BIP 2006 BSI Price 45

To order please call BSI Customer Services on +44 (0)20 8996 9001

Understanding ISO 9001:2000 and Process-based Management Systems

Ian Rosam and Rob Peddle The first book in this series explains why ISO 9001:2000 is very different to the previous versions, and why it moves the goalposts for the standard. It covers process management and systems thinking, which are the essential pre-requisites for ensuring customer satisfaction whilst not neglecting other stakeholders. It helps you understand why applying the standard in the way intended should be an inevitable decision in all board rooms. Contents: Business first/Standards second The context; ISO 9001:2000 in overview The what; Business Process Management The how; ISO 9001:2000 in more detail The gap; Where next The implementation plan. A4 paperback 108 pages 2003 ISBN 0 580 41425 6 BSI order ref BIP 2013 BSI Price 45

Process Management Auditing for ISO 9001:2000

Carl Ford and Ian Rosam Moving away from compliance-based auditing this final book in the series challenges the mindset of auditors to think effectiveness. It shows how process management auditing is a key business tool to: Gain meaningful information on which to base decision-making Identify opportunities for genuine business improvements Improve the effectiveness of activity undertaken not just confirm that you are doing it Cover the requirements of ISO 9001:2000

Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it. Contents: Putting the process approach into context; The requirements of ISO 9001:2000 an auditors perspective; The system-process-procedure relationship; Auditing tools and techniques; Planning and preparing a process audit; Carrying out a process audit compliance vs effectiveness; Identifying and reporting findings moving beyond compliance; Assessing improvements; What personal attributes do auditors need?; Conclusion and the way forward. A4 paperback 96 pages 2003 ISBN 0 580 41547 3 BSI order ref BIP 2015 BSI Price 45

Practical guidance for managers and auditors Food Standards Agency

Creating a Process-based Management System for ISO 9001:2000 and Business Improvement
Ian Rosam and Rob Peddle This book gives practical guidance on the creation and implementation of a process-based management system that meets the requirements of your business first and then ISO 9001:2000. Applicable to any organization, this approach is critical for both long term value and organization-wide involvement. How the process-based management system is used as a framework for business improvement is also illustrated in the book. Practical examples and case studies are given throughout to demonstrate best practice and approaches. Contents: The process-based management system in context; The process approach; Designing your management system; Process design (mapping and understanding processes); Procedure design linking supporting information to processes; Linking of processes; Key performance indicators (KPIs); Implementing the system; Case studies. A4 paperback 98 pages 2003 ISBN 0 580 41546 5 BSI order ref BIP 2014 BSI Price 45

Easy to read, easy to understand, positions us well for the future AVX
Challenging and provoking, the books encourage the reader to consider the real management systems issues that need tackling in their organization. The guides are well-structured and written from practical experience. They provide a refreshing business-first approach and create the foundations for the management system for the future.

ISO 9000 and the Health Sector

New series of books written by Dr Dennis Green

NEW

Quality of Care in Residential Homes for the Elderly

A4 paperback c.130 pages 2005 ISBN 0 580 45645 5 BSI order ref BIP 2072 BSI Price 30

Quality Patient Care in Hospitals

A4 paperback c.220 pages 2005 ISBN 0 580 45646 3 BSI order ref BIP 2073 BSI Price 30

Moves management systems to another level Palmer and Harvey

Medical Devices: ISO 13485 and ISO 9001

A4 paperback c.180 pages 2005 ISBN 0 580 45644 7 BSI order ref BIP 2071 BSI Price 50

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Quality Management
Books
Integrated Management Systems (IMS) series
Following the success and widespread adoption of quality management systems standards, other management systems have now been implemented by organizations including environmental, health and safety, information security and complaints management systems. These management systems, along with your own processes and procedures for managing different aspects of your organization, can be integrated, leading to greater efficiency and effectiveness. The IMS series of books will show you how. The overall series editor is David Smith of IMS Risk Solutions Ltd, who has been involved in writing management system standards since the early 1990s and is the author of a number of BSI books on the subject.

IMS: The Framework

David Smith

Every organization has management systems, whether they are formalized or not, recognized or instinctive, or called processes or procedures. There are many advantages to be gained from integrating these systems to provide an over-arching set of guidance, procedures and records. These will encompass all the organizations activities, build on strengths, help to identify weaknesses, aid control and improvement, and reflect the interactive nature of the processes employed in meeting customer demands. IMS: The Framework presents an approach that enables integration to become a reality, not merely between two standards such as ISO 9001 and ISO 14001 (environment) but as part of an overall system for the organization. This framework makes it possible for management systems in a range of disciplines to be incorporated, to the benefit of all organizations operations. Contents: Terms and definitions; What is an IMS?; Why consider an IMS?; The background to IMS standards; Making a management system work; Process and plan-do-check-act keys to success; The framework of IMS; Getting started; Integrating management systems into your IMS. Royal paperback 56 pages 2001 ISBN 0 580 33298 5 BSI order ref HB 10190 BSI Price 30

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IMS: Customer Satisfaction

George Nowacki

IMS: Customer Satisfaction helps you understand the theory and practice of customer satisfaction and how it can be embodied into an IMS. Every organization, whether a private business or a public authority, recognizes the need to give satisfaction to its customers. In spite of the vital importance of the subject, few organizations have in place an adequate system for its management. Contents: Initial status review; Policy and its development; Identification of processes; Planning in detail; Implementation and operation; Performance assessment; Improvement; Management review. Royal paperback 104 pages 2003 ISBN 0 580 41426 4 BSI order ref BIP 2005 BSI Price 30

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IMS: Creating a Manual

IMS Risk Solutions Ltd This book outlines a way of compiling a manual for the systems of the whole business, not just the ancillary aspects. This allows for risk analysis and continual improvement to be applied to the fundamental activities of any organization in any discipline. Contents: The principles of a business system; Identifying the business process; Risk analysis; Managing the project, Continual improvement; Strategic risks; The manual in practice; Case study. Royal paperback 72 pages 2003 ISBN 0 580 42116 3 BSI order ref BIP 2002 BSI Price 30

IMS: Implementing and Operating

David Smith This second book in the IMS series provides practical guidance and advice on integrating systems and shows how this might be applied in the case of standards for quality, environment and occupational health and safety. It provides you with the tools to set up a unified management system for the organization as a whole, into which you can integrate your existing procedures and processes - and those you might adopt in the future. Contents: Policy and its development; Planning in general; Planning in detail; Implementation and operation; Performance assessment; Improvement; Management review. Royal paperback 114 pages 2002 ISBN 0 580 33328 0 BSI order ref HB 10191 BSI Price 30

To order please call BSI Customer Services on +44 (0)20 8996 9001

IMS: Risk Management for Good Governance

IMS Risk Solutions Ltd This publication examines the risks that have to be considered and managed in any organization, large or small. Facing these risks and how to manage them will do much to safeguard the future of the business as well as meeting the increasing demands from customers, owners and other stakeholders for reassurance that the organization is well managed. Contents: What is meant by risk management; Categories of risk; Financial risks; Corporate ethics and social responsibility; Managing risk in the framework of an integrated management system; Some final thoughts on risk. Royal paperback 72 pages 2003 ISBN 0 580 42284 4 BSI order ref BIP 2012 BSI Price 30

IMS: Continual Improvement Through Auditing

IMS Risk Solutions Ltd

NEW

This book is a guide to the practice of auditing. It not only fulfils the requirements of management systems but can also be used as a means to improve the performance of organizations and businesses. The book embodies the idea that auditing, far from being just a chore demanded by management system standards, can if properly used, be a valuable aid to continual improvement. Contents: The requirements of continual improvement; Measuring improvement; The function of auditing; Organizing the audit; Planning the audit; Doing the audit; Checking the results; Acting to improve the system; Improving the audit; Meeting specific standards. Royal paperback 106 pages 2004 ISBN 0 580 44448 1 BSI order ref BIP 2011 BSI Price 30

IMS: The Excellence Model

John M Kelly This book addresses the needs of todays organizations, which are under a great deal of pressure to improve performance and achieve competitive advantage. The Model provides a common language between organizations, which is particularly useful when comparing or developing customer/supplier relationships and the supply chain. Contents: The business case; Standards A process benchmark; The need for continual improvement Beyond the badge; Challenging assumptions How well do the processes work?; Process measurement; The need for process analysis; Models for assessing an organization; The Excellence Model; Conducting an assessment; Performance of the organization; Comparisons with the best Benchmarking. Royal paperback 122 pages 2004 ISBN 0 580 42282 8 BSI order ref BIP 2010 BSI Price 30

IMS: Information Security

Peter Murray This book is written by a former covert specialist who was trained by both the Home Office and the British Security Services. He was specifically tasked with identifying weaknesses in information systems, breaching those systems and extracting information without those being targeted knowing their information had been extracted. The book sets out the risks businesses face, examines the benefits of an information security management system based on BS 7799 as part of an integrated management system, and demonstrates how an ISMS can significantly help to protect an organizations critical information. Contents: Identifying the types of information predator; Establishing a business risk profile through the perception of others; The top 25 attack methods; Effective measures to mitigate exposure; Mitigating risk by adopting BS 7799-2:2002; Business drivers for implementing BS ISO/IEC 17799:2000; Integrating management systems the benefits; The key functions of BS 7799-2:2002; The importance of security risk management processes; Old too soon and wise too late; Getting started; Some snapshots to remember. Royal paperback 120 pages 2003 ISBN 0 580 42117 1 BSI order ref BIP 2008 BSI Price 30

IMS: Managing Food Safety

Helen Hinch Examines product control in the food industry and the characteristics that make its management different from that of other industries. Particular attention is given to the role of the HACCP (Hazard Analysis and Critical Control Point) systems, the benefits of operating within the context of an IMS and the use and application of relevant standards. Contents: Introduction; Managing food safety; The application of HACCP; Food risk; Combining HACCP and ISO 9001:2000; Food safety and quality in an IMS; Implementing the system; A note on ISO/CD 22000; Continual improvement. Royal paperback 116 pages 2003 ISBN 0 580 42285 2 BSI order ref BIP 2016 BSI Price 30

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Quality Management
CD-ROMs and Standards
ISO 9000 Quality Management. Achieving Registration CD-ROM
BSI This CD-ROM not only contains all three parts to the BS EN ISO 9000 family, but also includes ISO 9000:2000 Achieving Registration. The PDF format features a powerful search facility and copy, paste and printing functions. A mapping tool is also included which will enable you to create multi-level flowcharts and attach supporting documents. Contains: ISO 9000:2000 Achieving Registration BS EN ISO 9000:2000 Quality management systems Fundamentals and vocabulary BS EN ISO 9001:2000 Quality management systems. Requirements BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements

NEW

QMS Standards CD-ROM

BSI All three parts to the BS EN ISO 9000 family are contained on this CD-ROM. The PDF format features a powerful search facility, with copy, paste and printing functions. Contains: BS EN ISO 9000:2000 Quality management systems. Fundamental and vocabulary BS EN ISO 9001:2000 Quality management systems. Requirements BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements

CD 2000 ISBN 0 580 37830 6 BSI order ref Kit 47 BSI Price 214 +VAT (251.45), 107 +VAT (125.75) BSI Subscribing Members

CD 2004 ISBN 0 580 43970 4 BSI order ref BIP 3014 BSI Price 260 +VAT (305.50), 130 +VAT (152.75) BSI Subscribing Members

BS EN ISO 9000:2000 Quality management systems. Fundamentals and vocabulary

This international standard describes fundamentals of a Quality Management System (QMS), which form the subject of the BS EN ISO 9000 family, and defines related terms. ISBN 0 580 36836 X Price 74, 37 BSI Subscribing Members

BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvement

The final standard in the family gives guidance on a wider range of objectives of a QMS than BS EN ISO 9001, particularly for the continual improvement of your organizations overall performance and efficiency, as well as its effectiveness. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties. BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other but which can also be used independently. ISBN 0 580 36838 6 Price 106, 53 BSI Subscribing Members

BS EN ISO 9001:2000 Quality management systems. Requirements

This standard specifies requirements for a QMS where an organization: Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and... Aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity and applicable regulatory requirements. Improved performance The standard identifies the eight quality management principles that can be used by senior managers to lead the organization towards improved performance. ISBN 0 580 36837 8 Price 74, 37 BSI Subscribing Members

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Quality Management Systems

BSI order ref KIT 46 ISBN 0 580 37829 2 Price 204, 102 BSI Subscribing Members

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(BS EN ISO 9000:2000 series) Standards Kit

BS EN ISO 9001:2000 is available in a laminated A5 spiral-bound format making for extra durability.
A5 laminated and spiral-bound 2001 ISBN 0 580 39523 5 BSI order ref BS EN ISO 9001:2000 A5 Laminated Price 74, 37 BSI Subscribing Members

To order please call BSI Customer Services on +44 (0)20 8996 9001

BS ISO 10019:2005 Guidelines for the selection of quality management systems consultants and use of their services

NEW

BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing
The cost of failing a quality or environmental management systems audit takes many forms.

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This new standard provides guidance on the factors to be taken into consideration when selecting a quality management system consultant. It will be of great benefit to organizations in choosing and evaluating a consultant who is able to meet their specific needs, expectations and objectives. The standard will greatly assist: Any small business whose knowledge of QMS is very limited QMS consultants as guidelines to QMS consulting Consulting organizations for the selection of QMS consultants.

Companies can lose valuable contracts or prized certifications. They may have to pay for an expensive programme of improvements demanded by a client. They may see operational efficiency eroded. Which is why basing your audits on the principles and guidance provided by the standard BS EN ISO 19011 makes sound business sense. Benefits This standard will help you to: Combine quality and environmental audits in a single programme Minimize disruption to normal commercial activities Streamline the audit management process, from audit objectives to preparing the report Reduce paperwork and briefing of multiple audit teams Follow best practice when conducting audits. Four essential functions from a single standard In a single document you have four critical decision-support resources for the efficient planning, conduct and evaluation of quality and/or environmental audits: A clear explanation of the principles of management systems auditing Guidance on the management of audit programmes Guidance on the conduct of internal or external audits Advice on the competence and evaluation of auditors. ISBN 0 580 40556 7 Price 120, 60 BSI Subscribing Members

ISBN 0 580 45351 0 Price 64, 32 BSI Subscribing Members

BS ISO 10002:2004 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

RECE PUBL NTLY ISHE D

This new standard provides guidelines for handling complaints from dissatisfied customers relating to poor service or defective products. It gives best practice advice on how to handle complaints for optimal results for the organization and the customer. When the standards complaints-handling process is implemented, the customer will benefit from responsive treatment of his or her complaint. The organization will also benefit by identifying the problem area and opportunities for improvement and savings. BS ISO 10002 is for use by organizations of all sizes and in all sectors, with Annex A providing guidance specifically for small businesses. Sample forms for complaint logging and follow-up are also included. ISBN 0 580 44207 1 Price 106, 53 BSI Subscribing Members

PAS 46:2002 Improving Loyalty. Requirements

Customer loyalty is one of the key management systems principles of BS EN ISO 9001 and a core way of significantly improving the performance of your organization. PAS 46 looks at how to get reactive and proactive feedback from customers and employees, and provides points on how to use this feedback to improve customer, employee and investor satisfaction and loyalty, which will in turn improve overall company performance. Used in conjunction with BS ISO 10002, the two publications will provide an all-round set of guidelines for turning customer complaints into an advantage and gaining competitive edge. ISBN 0 580 38821 2 Price 70, 35 BSI Subscribing Members

SAVE 20% when you buy BS EN ISO 19011 and Auditing the ISO 19011 Way book

Auditing the ISO 19011 Way book plus standard

ISBN 0 580 42138 4 BSI order ref KIT 120 Price 134, 86 BSI Subscribing Members

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Environmental Management
Books and CD-ROMs
Managing the Environment the 14001 Way
David Smith and Clive Green This book is for organizations seeking user-friendly help in developing a cost-effective EMS based on BS EN ISO 14001 and 14004. It builds on the basic framework and principles of the standards by providing practical advice, examples and sources of further information. It will be invaluable for those seeking to integrate EMS within an overall management system, such as one based on ISO 9001 (Quality) or BS 8800 (Health and Safety). Using the approach successfully introduced in Managing Health and Safety the BS 8800 Way, this book provides information at a variety of levels - headline, in practice, and in detail - and three organizations from different sectors to illustrate how an EMS applies. Contents: Introduction; Carrying out an initial environmental review; Defining an environmental policy; Planning; Identifying significant environmental aspects; Implementing and operating; Checking and correcting; Auditing; Reviewing; Using a BS EN ISO 9000 approach; Integrating with BS 8800 and OHSAS 18001. A5 paperback 222 pages 2005 ISBN 0 580 44097 4 BSI order ref BIP 2069 BSI Price 30

NEW ED
ITION

Environmental Due Diligence

The Role of ISO 14015 in the Environmental Assessment of Sites and Organizations
Nigel Carter and Larraine Wilde

NEW

The challenges of contaminated land, compliance with regulation and product liability are becoming increasingly complex. It is therefore vital for businesses to understand the consequences that these may have, not just on financial viability and the relationships with financial stakeholders, but with client perceptions and continuity in production. This publication examines the international standard ISO 14015 Environmental management. Environmental assessment of sites and organizations, and its application to the non-intrusive stages of environmental assessment. Contents: What is environmental assessment; The client/assessor relationship; Assessment planning; The Assessment process information gathering; The assessment process interviewing and validation; The assessment process evaluation of issues and determination of business consequences; The Assessment process reporting to the client; Intuitive investigation; Risk assessment and remediation; Emerging legislation. Royal paperback 90 pages 2004 ISBN 0 580 44296 9 BSI order ref BIP 2038 BSI Price 45

Environmental Management Systems Presentation Set

BSI

NEW

Auditing the ISO 19011 Way

Nigel Carter Auditing the ISO 19011 Way is a concise explanation and guide to using the auditing standard ISO 19011 and achieving the greatest benefit from the audit process for your organization. The book provides an overview of modern management systems, then step-by-step guidance on the principles of auditing, audit programme management, carrying out an audit, and the competence and evaluation of auditors. Contents: The management systems; ISO 19011 Introduction and scope Terms and definitions Principles and auditing Audit programme management Audit introduction and initiation Preparation and conduct of on-site activities Preparation and distribution of audit report Competence and evaluation of auditors; And in conclusion. A4 loose-leaf with binder 92 pages 2003 ISBN 0 580 41428 0 BSI order ref BIP 2006 BSI Price 45

Presented in a slip-case, three essential EMS standards PLUS Auditing the ISO 19011 Way are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every environmental managers bookshelf! You will also receive Managing the Environment the 14001 Way as a separate book when published.

Contains: NEW! BS EN ISO 14001:2004 Environmental management systems. Specification with guidance for use NEW! BS ISO 14004:2004 Environmental management systems. General guidelines on principles, systems and supporting techniques NEW! Managing the Environment the 14001 Way as a separate book BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing Auditing the ISO 19011 Way A5 loose-leaf with binder and slip-case 2005 ISBN 0 580 45666 8 BSI order ref BIP 2070 BSI Price 330, 190 BSI Subscribing Members

EMS Standards CD-ROM

BSI This new CD-ROM contains the fully searchable text from 18 of the latest and most popular standards in the ISO 14000 series: BS BS BS BS EN ISO 14001:2004 ISO 14004:2004 ISO 14015:2001 EN ISO 14020:2001 BS EN ISO 14021:2001 BS EN ISO 14024:2001 BS EN ISO 14031:2000 PD ISO/TR 14032:2000

BS EN ISO 14040:1997 BS EN ISO 14041:1998 BS EN ISO 14042:2000 BS EN ISO 14043:2000 DD ISO/TS 14048:2002

PD ISO/TR 14049:2000 BS ISO 14050:2002 PD ISO/TR 14061:1998 PD ISO/TR 14062:2002 BS EN ISO 19011:2002

NEW

The PDF format features a powerful search facility, and copy, paste and printing functions. CD 2005 ISBN 0 580 45386 3 BSI order ref BIP 3023 BSI Price 480 +VAT (564), 240 +VAT (282) BSI Subscribing Members

To order please call BSI Customer Services on +44 (0)20 8996 9001

Environmental Management Systems for SMEs

A short guide to environmental management for the smaller company Brian Cleaver This book is primarily for managers in small companies or business units who need to develop and implement an EMS from scratch and who have little or no previous experience. The publication gives practical, concise information and advice on environmental management. It takes the reader through the process, from initial environmental review, planning and policy, to organization and implementation, monitoring and improvement. The author stresses the need to keep the environmental management system simple and to try to integrate it into overall business processes. Following the general layout of BS EN ISO 14001, this book will be particularly useful for those considering using the standard to meet their environmental management needs. Contents: Introduction; The background to environmental management systems; The environmental review; Environmental policy; Planning; Organization and implementation; Checking and corrective action; Management review; EMAS; English environmental legislation; Other useful reading. Royal paperback 82 pages 2001 ISBN 0 580 33249 7 BSI order ref HB 10182 BSI Price 25

Climate Change
A managers guide Jan Vernon Many in business still regard climate change as something for scientists and academics. But international policies and agreements on climate change, and climate change itself, have implications for business that present real issues for managers. This book outlines what is meant by greenhouse gases, global warming and the like, and the effect climate change will have on business. Suggestions for the action business should be taking are put in the real-world context of the experiences of organizations at various stages of addressing the issues. The book shows the benefit of using management tools such as EMS, eco-labelling and life cycle analysis, and concludes by looking at the major international agreements on climate change. Contents: What is climate change and why should business be concerned?; How will climate change affect business?; What action should business be taking? Learning from leading companies; How can management tools help? Royal paperback 108 pages 2001 ISBN 0 580 33251 9 BSI order ref HB 10184 BSI Price 25

Eco-management Accounting
Guidelines for accountants, business advisers and environmental managers Martin Bennett and Peter James This title offers guidance on how organizations can take account of the financial implications of environmental matters and on how financial and environmental management issues can be linked, producing a positive and green bottom line. Contents: Introduction; Environment and the bottom line; Integrating environment into capital investment decisions; Understanding and managing environmental costs; Developing energy efficiency and/or waste minimization initiatives; Life cycle costs; The role of accountants in environmental management; Eco-management accounting; Case studies; An accountants guide to the environment and sustainability; An environmental managers guide to accounting and financial management; Measuring environmental performance. Royal paperback 90 pages 2001 ISBN 0 580 33252 7 BSI order ref HB 10185 BSI Price 25

Effective EMS Auditing

Christopher Sheldon To get the best out of your environmental management system, you need effective results and feedback and this comes from auditing. A well-scoped auditing programme will provide you with a complete, up-to-date picture of your EMS as it evolves and matures, and lets you demonstrate to clients, regulators and others that you know what youre doing and why. This book contains a host of practical tips on how to design a simple and effective EMS auditing system for your business. Each chapter looks at the background to the issue, sets out what it means in practice, and provides a troubleshooting guide. Contents: Introduction; Audit programmes effective audits start here; Preparing for an audit making it work; Conducting effective audits getting to the heart of matters; Following up how effective were you?; Integrating your audits more bang, less buck. Royal paperback 74 pages 2001 ISBN 0 580 33250 0 BSI order ref HB 10183 BSI Price 25

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Environmental Management
Books and Standards
Engaging Employees
Environmental training and internal communications Jim Hopwood The problem facing all environmental managers is how to improve performance in meeting environmental pressures without increasing costs and without taking a disproportionate amount of busy peoples time. The answer lies in engaging the whole workforce in the process. This book outlines techniques to gain employees interest, profit from their ideas and increase their understanding of the complex issues involved. Contents: Introduction; Engaging employees; Environmental training; Employee communication; Enabling participation; Conclusion. Royal paperback 90 pages 2001 ISBN 0 580 33253 5 BSI order ref HB 10186 BSI Price 25

Sustainability
A managers guide Adrian Henriques The aim of this book is to de-mystify sustainability. It does this by exploring what sustainability is and what it means for business; showing how managers can make their organizations more sustainable, by providing various tools, approaches and methods; and by supporting the preparation of a business case for moving towards sustainability. At the end, readers should be better able to articulate their own thoughts on the way forward for their organization. Contents: Part 1: Sustainability and business trends; Why bother with sustainability?; What is sustainability; Part 2: Managing impact; Tools and techniques; Indicators; The business case for sustainability. Royal paperback 134 pages 2001 ISBN 0 580 33312 4 BSI order ref HB 10195 BSI Price 25

BS EN ISO 14001:2004 Environmental management systems. Requirements with guidance for use

NEW REV
ISION

BS ISO 14004:2004 Environmental management systems. General guidelines on principles, systems and support techniques

REVI SION

NEW

The newly revised BS EN ISO 14001:2004 specifies the requirements for an environmental management system (EMS), which provides a framework for an organization to control the environmental impacts of its activities, products and services, and to continually improve its environmental performance. It applies to those environmental aspects which the organization can control and over which it can be expected to have an influence. It does not itself state specific environmental performance criteria. ISBN 0 580 44771 5 BSI Price 96, 48 BSI Subscribing Members

BS ISO 14004:2004 provides guidelines on the elements of an EMS, its implementation and the principles involved. It also gives advice on how to effectively initiate, improve or sustain an environmental management system. An EMS is an essential element to an organizations ability to anticipate and meet its environmental objectives and to ensure ongoing compliance with national and/or international requirements. ISBN 0 580 44772 3 Price 116, 58 BSI Subscribing Members

BS EN ISO 14001:2004 is now available in a laminated A5 spiralbound format making for extra durability.

NEW

BS ISO 14050:2002 Environmental management. Vocabulary

This standard contains definitions of fundamental concepts relating to environmental management, published in the BS EN ISO 14000 EMS series of standards. ISBN 0 580 39835 8 Price 106, 53 BSI Subscribing Members

A5 laminated and spiral-bound 52 pages 2005 ISBN 0 580 45406 1 BSI order ref BIP 2075 Price 130, 65 BSI Subscribing Members

To order please call BSI Customer Services on +44 (0)20 8996 9001

BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing
The cost of failing an environmental or quality management systems audit takes many forms.

BEST SELL ER

BS 8555:2003 Environmental management systems. Guide to the phased implementation of an environmental management system including the use of environmental performance evaluation

BEST SELL ER

Companies can lose valuable contracts or prized certifications. They may have to pay for an expensive programme of improvements demanded by a client. They may see operational efficiency eroded. Which is why basing your audits on the principles and guidance provided by the standard BS EN ISO 19011 makes sound business sense. Benefits This standard will help you to: Combine quality and environmental audits in a single programme Minimize disruption to normal commercial activities Streamline the audit management process, from audit objectives to preparing the report Reduce paperwork and briefing of multiple audit teams Follow best practice when conducting audits. Four essential functions from a single standard In a single document you have four critical decision-support resources for the efficient planning, conduct and evaluation of environmental and/or quality audits: A clear explanation of the principles of management systems auditing Guidance on the management of audit programmes Guidance on the conduct of internal or external audits Advice on the competence and evaluation of auditors. ISBN 0 580 40556 7 Price 120, 60 BSI Subscribing Members

Building on BS EN ISO 14001 and the EU Eco-Management and Audit Scheme (EMAS), this British Standard provides guidance to all organizations on the phased implementation, maintenance and improvement of a formal Environmental Management System (EMS). BS 8555 makes particular reference to small and medium-sized enterprises (SMEs) but is applicable to any organization, regardless of the nature of the business activity undertaken, location or level of maturity. It outlines an implementation process that can be undertaken in up to six separate phases and allows for phased acknowledgement of progress towards full EMS implementation. Benefits BS 8555 will help all organizations improve their environmental performance and their supply chain relationships with the following guidance: Describes a six-phase incremental approach to implementing an EMS using environmental performance evaluation Provides information to organizations on environmental performance management and the use of environmental performance indicators Helps organizations satisfy the environmental criteria increasingly being set in contract tenders by new and existing major clients Can be used by organizations who may wish to self-declare or seek voluntary phased recognition throughout the implementation process. ISBN 0 580 41471 X Price 92, 46 BSI Subscribing Members

BS ISO 14015:2001 Environmental management. Environmental assessment of sites and organizations (EASO)
Organizations are becoming increasingly interested in understanding the environmental issues associated with their sites and activities, or those of potential acquisitions. These issues and their associated business consequences can be appraised by means of an EASO. BS ISO 14015:2001 provides guidance on how to conduct an Environmental Assessment of the Site and Organization through a systematic process of identifying environmental aspects and environmental issues and determining, if appropriate, their business consequences. It covers the roles and responsibilities of the parties to the assessment (the client, the assessor and the representative of the assessee), and the stages of the assessment process (planning, information gathering and validation, evaluation and reporting). The standard can be used by all organizations, including small and medium-sized enterprises, operating anywhere in the world. Flexible in its application, it may be used for self assessments as well as external assessments, with or without the need to employ third parties. This standard applies to industry, past, present and possible future users of particular sites, and organizations with a financial interest in the industry or site (e.g. banks, insurance companies, investors and site owners). ISBN 0 580 38721 6 Price 92, 46 BSI Subscribing Members

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Occupational Health & Safety Management

Books, CD-ROMs and Standards
Managing Safety the Systems Way
Implementing OHSAS 18001 using BS 8800 David Smith, Geoff Hunt and Clive Green This newly revised book explains how the various elements in developing an OH&S management system can be tackled, and how the system can be maintained as OH&S evolves, responding to internal and external influences. Managing Safety the Systems Way refers to the revisions of BS 8800:2004, and focuses on delivering OHSAS 18001 using BS 8800:2004 and OHSAS 18002. Contents: Introduction; Carrying out an initial status review; Defining an OH&S policy; Creating a climate for effective OH&S management; Planning; Risk assessment and control; Implementing and operating; Checking and correcting; Auditing; Reviewing; Integrating your management systems. A5 paperback 222 pages 2004 ISBN 0 580 44097 4 BSI order ref BIP 2050 BSI Price 30

NEW

Occupational Health and Safety Management Systems. Presentation Set

BSI

NEW

Presented in a slip-case, three essential OH&S documents PLUS Managing Safety the Systems Way are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every health and safety managers bookshelf!

Contents: NEW! BS 8800:2004 Occupational health and safety management systems. Guide NEW! Managing Safety the Systems Way OHSAS 18001:1999 Occupational health and safety management systems. Specification OHSAS 18002:2000 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001 A5 loose-leaf with binder and slip-case 2004 ISBN 0 580 44098 2 BSI order ref BIP 2052 BSI Price 195, 135 BSI Subscribing Members

Winning With Health and Safety. A Guide for Business

The level of information and detailed knowledge required by todays health and safety manager is constantly growing as new and revised laws are implemented, best practice improves and codes of practice are updated. Sometimes this wealth of information and the knowledge required to implement them successfully is all too daunting. To meet these needs, BSI is proud to present Winning With Health and Safety. A Guide for Business, designed to be an invaluable business resource for managers. This publication provides no-nonsense advice and guidance on implementing health and safety in businesses, offering a host of good practice, assessments and reviews in plain English, which will hold all managers in good stead. Checklists, handy hint boxes and a CD of key proformas complete the publication. A4 loose-leaf with binder and CD-ROM 2005 ISBN 0 580 44094 X BSI order ref BIP 2046 BSI Price 55

05

AUG

Occupational Health and Safety Standards and Guidance CD-ROM

BSI This CD-ROM contains the fully searchable text of BS 8800:2004, Managing Safety the Systems Way, OHSAS 18001 and OHSAS 18002.

NEW

The PDF format features a powerful search facility, and copy, paste and printing functions. CD 2004 ISBN 0 580 44099 0 BSI order ref BIP 3017 Price 185 +VAT (217.38), 130 +VAT (152.75) BSI Subscribing Members

11

To order please call BSI Customer Services on +44 (0)20 8996 9001

BS 8800:2004 Occupational health and safety management systems. Guide

RECE PUBL NTLY ISHE D

OHSAS 18001:1999 Occupational health and safety management systems. Specification

This Occupational Health and Safety Assessment Series (OHSAS) specification gives requirements for an occupational health and safety management system, to enable an organization to control its OH&S risks and improve its performance. It does not state specific OH&S performance criteria, nor does it give detailed specifications for the design of a management system (this can be found in BS 8800:2004). All the requirements in this OHSAS specification are intended to be incorporated into any OH&S management system. ISBN 0 580 28298 8 Price 35

Written with the help of industry, safety practitioners and the Health and Safety Executive (HSE), this British Standard will help organizations develop a framework for managing OH&S so employees and others, whose health and safety might be affected by the organizations activities, are adequately protected. BS 8800:2004 will: Minimize risk to employees and others by developing good working practices to prevent accidents and work-related ill health Improve business performance and assist organizations to establish a responsible image within the market place Assist organizations in continually improving their performance beyond legal compliance Help organizations to achieve compliance with its OH&S policies and objectives. Twice as much information since last published BS 8800 has been updated to take account of recent legislative changes, new Health and Safety Commission (HSC) and HSE initiatives, and to give guidance on key areas such as risk assessment and risk management. The newly revised standard now contains twice as much information as the previous edition. The revision of this British Standard also reflects national and international OH&S issues which have arisen since publication of BS 8800:1996. These include the publication of OHSAS 18001 and OHSAS 18002, and the International Labour Organizations ILO-OSH 2001 Guidelines on occupational safety and health management systems. This guide is intended for use by organizations of all sizes and regardless of the nature of their activities. The standard contains new annexes giving guidance on: Promoting an effective OH&S management system Hazardous event investigation. IMPROVED! The standard contains improved annexes giving guidance on:

OHSAS 18002:2000 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001
This publication provides generic advice on the application of OHSAS 18001. It explains the underlying principles of OHSAS 18001 and describes the intent, typical inputs, processes and typical outputs, against each requirement of OHSAS 18001. This is to aid the understanding and implementation of OHSAS 18001. ISBN 0 580 33123 7 Price 50

SAVE 20% when you buy BS 8800:2004, Managing Safety the Systems Way, OHSAS 18001 and OHSAS 18002.

20 %

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Occupational Health and Safety Management Systems Set

ISBN 0 580 37805 5 BSI order ref KIT 21 Price 188, 132 BSI Subscribing Members

Risk assessment and control Integration with other management systems. The guidelines in BS 8800:2004 are based on general principles of good management and are designed to enable the integration of OH&S management within an overall management system. ISBN 0 580 43987 9 Price 140, 70 BSI Subscribing Members

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Information Security Management

Books
Preparing for Information Security Management Systems (ISMS) Certification
Ted Humphreys Provides guidance to users of the new 2005 editions of BS ISO/IEC 17799 (BS 7799-1) and BS 7799-2 on the Plan, Do, Check, Act model and the ISMS process requirements for organizations preparing for accredited certification to BS 7799-2. This guide has been updated to include new references and definitions, and additional information about the latest developments regarding certification criteria and other related standards developments. It will provide industry accepted best practice methods for providing and demonstrating the evidence required by an assessment auditor. This book replaces PD 3001. A4 paperback 2005 BSI order ref BIP 0071 BSI Price 25 Expected publication date: August 2005

NEW ED
ITION

Measuring the Effectiveness of your BS 7799 Implementations

Ted Humphreys

05

OCT

With increasing International interest in the field of ISMS metrics and measurements, this publication brings together the different methods that are currently in use to measure controls and/or processes. In addition it gives further information and guidance about these various methods to measure the success of security arrangements in place. A4 paperback 2005 BSI order ref BIP 0074 BSI Price 35 Expected publication date: October 2005

IMS: Information Security

Peter Murray This book is written by a former covert specialist who was trained by both the Home Office and the British Security Services. He was specifically tasked with identifying weaknesses in information systems, breaching those systems and extracting information without those being targeted knowing their information had been extracted. The book sets out the risks businesses face, examines the benefits of an information security management system based on BS 7799 as part of an integrated management system, and demonstrates how an ISMS can significantly help to protect an organizations critical information. Contents: Identifying the types of information predator; Establishing a business risk profile through the perception of others; The top 25 attack methods; Effective measures to mitigate exposure; Mitigating risk by adopting BS 7799-2:2002; Business drivers for implementing BS ISO/IEC 17799:2000; Integrating management systems the benefits; The key functions of BS 7799-2:2002; The importance of security risk management processes; Old too soon and wise too late; Getting started; Some snapshots to remember. Royal paperback 120 pages 2003 ISBN 0 580 42117 1 BSI order ref BIP 2008 BSI Price 30

Are You Ready for an Information Security Management Systems (ISMS) Audit
Ted Humphreys

EDIT ION

NEW

This publication has been completely revised to bring it in line with the new 2005 editions of BS ISO/IEC 17799 and BS 7799-2. It includes an ISMS process check and a gap analysis workbook. This guide is intended primarily for use by organizations seeking to prepare for certification to BS 7799-2. For this purpose it is recommended that the pre-certification assessment is best carried out under the supervision of the person responsible for information security in the organization or by internal audit staff. System developers may also find it a useful reference document when considering the security aspects of new systems. This book replaces PD 3003. A4 paperback 2005 BSI order ref BIP 0072 BSI Price 40 Expected publication date: August 2005

Guide to the Implementation and Auditing of Information Security Management Systems (ISMS) Controls
Ted Humphreys

EDIT ION

NEW

Guidelines for the Use of Personal Data in System Testing

Jenny Gordon and Louise Wiseman This recently published guide, which has support from the Financial Services Authority (FSA) and the Information Commissioners Office (ICO), will help to ensure that the personal data used in system testing is processed in accordance with the Data Protection Act. Just because you are running a test doesnt mean to say that you dont have to worry about data protection laws. A4 spiral-bound 42 pages 2005 ISBN 0580 42472 3 BSI order ref BIP 0002 BSI Price 75

The contents of this guide will include the definitive requirements that auditors must address when certifying organizations to the 2005 edition of BS 7799-2 and will provide guidance on the implementation, checking and auditing of the controls. This publication has been completely re-written in light of the revision and replaces PD 3004. A4 paperback 2005 BSI order ref BIP 0073 BSI Price 50 Expected publication date: August 2005

13

To order please call BSI Customer Services on +44 (0)20 8996 9001

Information Security Overview

Ted Humphreys

END 05

Information Security Asset Management

Ted Humphreys

END 05

This new guide gives an introduction to information security and addresses the three main security management objectives in the standards BS ISO/IEC 17799:2005 and new BS ISO/IEC 27001. The objectives are: ensuring business continuity, minimizing business risks, and maximizing business investment and opportunities. The book takes into account what is required from a procedural and technical perspective to implement effective information security. Royal paperback 2005 BSI order ref BIP 0040 BSI Price 20

Covering asset management, this guide addresses how best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can be applied to protect businesss information assets. Important issues such as ownership, classification and secure handling of business information assets are addressed, as well as the acceptable use of assets and the need for up-to date asset inventories to achieve and ensure appropriate protection to business assets. Royal paperback 2005 BSI order ref BIP 0044 BSI Price 20

Information Security Management Responsibilities

Ted Humphreys

END 05

Information Security Availability and Continuity of Business Processes & Systems

Ted Humphreys

END 05

This guide addresses management responsibilities and commitment for information security, based on best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. Because risks can arise from both outside influences and internal actions, it is vital that management has a clear picture of the risks and how to manage them. Royal paperback 2005 BSI order ref BIP 0041 BSI Price 20

Unavailability of information and services is one of the biggest security problems for any organization to face as it can lead to disruption and chaos, damage to the business or loss of productivity within a matter of hours or even minutes. This guide addresses the topic of Availability and continuity to ensure that effective and appropriate information security is in place to support business processes and systems by considering the application of best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. Royal paperback 2005 BSI order ref BIP 0045 BSI Price 20

Information Security Governance and Regulatory Compliance

Ted Humphreys

END 05

Various governance and regulatory compliance activities have recently emerged from many different parts of the world. These activities are of growing importance on managements agenda as well as having an impact on how organizations carry out and arrange their business. This book looks at the role that BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can play in addressing governance and regulatory requirements relating to the processes of managing information security risks. Royal paperback 2005 BSI order ref BIP 0042 BSI Price 20

Information Security Handling those Incidents

Ted Humphreys

END 05

This guide addresses best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 to manage security incidents, to minimize business risks to information assets, processes and systems, and to ensure availability and continuity of critical business resources. Royal paperback 2005 BSI order ref BIP 0046 BSI Price 20

Information Security Personal Security and Human Resources

Ted Humphreys

Information Security Access Control

END 05

Ted Humphreys

END 05

A work force that is trained, aware of and responsive to information security in the day-to-day operations of the business can help minimize risks to the business and help maximize its investments and opportunities. This books covers the various stages of employment (pre, during and termination) and looks at how best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can be used to help and can be applied regarding information security issues relating to human resources. Royal paperback 2005 BSI order ref BIP 0043 BSI Price 20

This guide addresses the importance of an access control policy based on BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. By exercising best practice management controls, businesses can ensure that their systems, applications and processes are not accessed for the malicious intent of causing damage, loss or leakage of information. Royal paperback 2005 BSI order ref BIP 0047 BSI Price 20

Information Security Risk Management Case Studies

Ted Humphreys

END 05

This guide presents a number of risk management case studies based on best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. They include applications in the areas of governance and regulatory compliance, managing e-business and Internet security, and outsourcing and third party services. Royal paperback 2005 BSI order ref BIP 0048 BSI Price 20

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Information Security Management

Standards and Guidance
BS ISO/IEC 17799:2005 (BS 7799-1:2005) Information technology. Security techniques. Code of practice for information security management

NEW REV
ISION

SAVE 20% when you buy

BS ISO/IEC 17799:2005 and FDIS 27001 (includes a free copy BS ISO/IEC 27001:2005 when published)

20 %

SAVE

This universal standard provides a complete set of guidelines for an effective information security management system (ISMS). It is essential guidance to help you manage an effective information security policy. It offers a common language and a common understanding to enable your organization to develop, implement and measure effective security management practice, providing confidence in inter-company trading. More user-friendly and accessible, this newly revised edition: Takes into account changes in technology, technical upgrades and compatibility issues Takes on board modern day security techniques Provides additional controls focusing on management controls including asset management, incident management and service delivery management Enhances and revises existing controls Puts best practice into an international context ISBN 0 580 46262 5 Price 110, 55 BSI Subscribing Members

Information Security Standards Kit

BSI order ref KIT 20 Price 160, 80 BSI Subscribing Members

PAS 56 Guide to Business Continuity Management

How your business reacts to an incident could be the difference between success and failure, which is why it is important to put a business continuity management (BCM) process in place to deal with unexpected eventualities.

BEST SELL ER

This publication covers the processes to help your organization protect itself from disruption, interruption or loss in supplying its products and services. PAS 56, produced in conjunction with the Business Continuity Institute (BCI), outlines the process, principles and terminology of BCM, and explains clearly how to implement a BCM process, with guidelines for good practice. A generic BCM framework is provided to help you review the way your organization provides its products and services. It also describes evaluation techniques and criteria for anticipating incidents and responding to them.
The specification for PAS 56 provides a framework for business continuity planning and highlights potential risks that may not be obvious to companies. Computer Weekly, 6 April 2004

BS ISO/IEC 27001:2005 (BS 7799-2:2005) Information technology. Security techniques. Information security management systems. Requirements

NEW

To be published in late autumn 2005, BS ISO/IEC 27001 is the new complementary standard to BS ISO/IEC 17799:2005 (BS 7799-1:2005). The standard will provide a specification for ISMS and the foundation for third party audit and certification. It is harmonized to work with other management system standards such as ISO 9001 and ISO 14001 and will assist in the integration and operation of an organizations overall management system. This new standard, when published in late autumn 2005, will replace BS 7799-2:2002. BS ISO/IEC 27001 will also ensure effective information security management is established and maintained through a continual improvement process, and will implement the OECD principles governing the security of information systems and network. Purchase the draft standard (FDIS 27001) now and receive a FREE copy of BS ISO/IEC 27001:2005 when it is published. FDIS 27001 including a free copy of BS ISO/IEC 27001:2005 Price 90, 45 BSI Subscribing Members

A4 loose-leaf 54 pages 2003 ISBN 0 580 41370 5 BSI order ref PAS 56 BSI Price 64, 32 BSI Subscribing Members

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IT Service Management
Standards, Books and CD-ROMs
BS 15000-1:2002 IT service management. Specification for service management
BS 15000-1:2002 is the formal specification for IT service management and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. BS 15000 is aligned with, and complementary to, the process approach defined within the IT Infrastructure Library (ITIL) from the Office of Government Commerce (OGC). The scope includes: Requirements for a management system; Planing and implementing service management; Planning and implementing new or changed services; Service delivery process; Relationship processes; Resolution processes; Control processes; and Release processes. ISBN 0 580 40470 6 Price 64, 32 BSI Subscribing Members

IT Service Management. Self-assessment Workbook

BSI This workbook will help organizations assess the degree to which they have implemented best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should deploy resources to improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS 15000-1:2002. Contents: IT service management High level concerns; Service level management; Availability management; IT service continuity; Financial management; Capacity management; Security management; Business relationship management; Supplier management; Incident management; Problem management; Asset and configuration management; Change management; Release management. A4 loose-leaf with binder 70 pages 2002 ISBN 0 580 33712 5 BSI order ref PD 0015 BSI Price 40

BS 15000-2:2003 IT service management. Code of practice for service management

Part 2 of the standard is the code of practice and describes the best practices for service management processes within the scope of BS 15000-1. The code of practice will be of particular use to organizations preparing to be audited against BS 15000-1 or planning service improvements. This standard has been written to integrate it with other management system standards, such as ISO 9001. ISBN 0 580 41125 7 Price 92, 46 BSI Subscribing Members

SAVE OVER 15% when you buy:

BS 15000-1:2002 BS 15000-2:2003 A Managers Guide to Service Management

15 %

SAVE

IT Service Management. Self-assessment Workbook

A Managers Guide to Service Management

Jenny Dugmore and Shirley Lacy

BEST SELL ER

IT Service Management Standards and Guidance Kit

ISBN 0 580 37816 0 BSI order ref KIT 32 Price 192, 130 BSI Subscribing Members

Find out about the why and what of service management. This publication has been developed as an introduction to the topic and gives explanations, guidance and recommendations on service management. It has been produced as a result of demand from commercial and public sector organizations. Contents: Planning and implementing service management; Organization and staffing considerations; Service delivery processes; Relationship processes; Resolutions processes; Control processes; Release processes; Automation of service management; Guidance on SLAs; Service management reports; Preparing for a BS 15000 audit. Royal paperback 148 pages 2003 ISBN 0 580 42764 1 BSI order ref BIP 0005 BSI Price 39

IT Service Management Collection on CD-ROM

BSI This new CD-ROM contains the essential standards and books to help get to grips with IT service management. The PDF format features a powerful search facility, with copy, paste and printing functions. Contains: BS 15000-1:2002 BS 15000-1:2003 A Managers Guide to Service Management IT Service Management. Self-assessment Workbook

The workbook comes as a form field version in MS Word to be filled in electronically. CD 2004 ISBN 0 580 44757 X BSI order ref BIP 0062 BSI Price 195 +VAT (229.13), 135 +VAT (158.63) BSI Subscribing Members

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16

IT Service Management
Books
Achieving BS 15000
Jenny Dugmore and Shirley Lacy
This new series of nine books provides practical guidance and advice on introducing service management best practice in accordance with BS 15000. Each book is dedicated to one of the key chapters in BS 15000, but offers more detailed advice, practical tips and guidance on how to meet the requirements of the standard. As publisher of the only standard on IT service management, BSI is uniquely placed as an authoritative body on this subject. Because the series is specific to BS 15000, the BSI books do not duplicate the ITIL books.

Managing End-to-end Service

Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service. Royal paperback 2005 ISBN 0 580 44637 9 BSI order ref BIP 0033 BSI Price 25 Expected publication date: July 2005

NEW

Finance for Service Managers

Describes basic financial management required by service managers, including budgeting, accounting and financial management.

Management Decisions
This first book in the series provides background information on BS 15000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.

NEW

NEW

Royal paperback 2005 ISBN 0 580 44638 7 BSI order ref BIP 0034 BSI Price 25 Expected publication date: July 2005

Contents: BS 15000 A service management standard; Why BS 15000?; Other standards and best practices; Compliance and certification audits; Scoping for service management; Building the business case for BS 15000; Preparing for an audit; Using BS 15000 to select your service provider. Royal paperback 92 pages 2004 ISBN 0 580 43557 1 BSI order ref BIP 0030 BSI Price 25

Enabling Change

Provides advice on planning, designing and 05 implementing change, configuration and release management. This will enable the service provider to deliver changes and releases faster, better and cheaper in order to align with business needs. Royal paperback 2005 ISBN 0 580 44639 5 BSI order ref BIP 0035 BSI Price 25 Expected publication date: August 2005

AUG

Why People Matter

Covers the roles and responsibilities of management and process owners. The book emphasizes the importance of management commitment to best practice and staffing as part of the requirements of BS 15000.

NEW

Keeping the Service Going

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan. Royal paperback 2005 ISBN 0 580 44640 9 BSI order ref BIP 0036 BSI Price 25 Expected publication date: August 2005

AUG 05

Contents: Introduction; People and processes; Mapping responsibilities; Motivation and morale; Developing capability; Leadership and managing people; New or changed services; Automation; BS 15000 and organizational structure; Management and communication of change. Royal paperback 2004 ISBN 0 580 44635 2 BSI order ref BIP 0031 BSI Price 25

Capacity Management Making Metrics Work

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements.

NEW

Covers requirements for a service provider to understand, predict, plan and manage capacity requirements and performance. Royal paperback 2005 ISBN 0 580 44641 7 BSI order ref BIP 0037 BSI Price 25 Expected publication date: September 2005

SEPT 05

Contents: Why do metrics matter?; Policy, process and accountability; What is a good report; Types of metric; Target audience; Design guidelines; Documenting metrics; PDCA cycle and service reporting; Baselining and benchmarking; Techniques. Royal paperback 2004 ISBN 0 580 44636 0 BSI order ref BIP 0032 BSI Price 25

Integrated Service Management

Advice on planning, designing and implementing integrated service management to provide better control, greater efficiency and opportunities for improvement. Royal paperback 2005 ISBN 0 580 44642 5 BSI order ref BIP 0038 BSI Price 25 Expected publication date: October 2005

OCT 05

17

To order please call BSI Customer Services on +44 (0)20 8996 9001

Food Safety Management

Standards and Books
BS EN ISO 22000 Food safety management systems. Requirements for any organization in the food chain

NEW

Further Management Systems Standards

BS EN ISO 13485:2003 Medical devices. Quality management systems. Requirements for regulatory purposes

BS EN ISO 22000 specifies the requirements for a food safety management system in the food chain where an organization needs to demonstrate its ability to control food safety hazards in order to provide consistently safe end-products that meet both the requirements agreed with the customer and those applicable to food safety regulations. The standard combines generally recognized key elements to ensure food safety along the food chain including interactive communication, system management, control of food safety hazards through pre-requisite programmes and HACCP plans and continual improvement and updating of the management system. This standard can be applied on its own or in combination with other management system standards such as ISO 9001:2000, with or without independent (third-party) certification of conformity. Price 106, 53 BSI Subscribing Members

BEST SELL ER

This standard specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet the customer requirements and regulatory requirements. Contents: Scope, application, terms and definitions; Quality management system, general requirements and documentation requirements; Management responsibility, resource management, product realization. measurement, analysis and improvement; Correspondence between BS EN ISO 13485:2003 and BS EN ISO 13485:1996; Explanation of differences between BS EN ISO 13485:2003 and BS EN ISO 9001:2000. BS EN ISO 13485:2003 supersedes BS EN ISO 13485:2001 and BS EN ISO 13488:2001 which will be withdrawn in July 2006 ISBN 0 580 42306 9 Price 140, 70 BSI Subscribing Members

ISO 22000: The Case for an International Standard

Grist and BSI

05

END

This book sets out a rationale for the standard: what it will achieve, its place in relation to existing food safety schemes; and the opinions of leading industry figures. It is an essential awareness raising tool for the international food industry, helping the introduction of the new standard. A4 paperback 2005 ISBN 0 580 46404 0 BSI order ref BIP 2077 BSI Price 15 Expected publication date: November 2005

PD ISO/TR 14969:2004 Medical devices. Quality management systems. Guidance on the application of ISO 13485:2003

BEST SELL ER

This technical report provides guidance for the application of BS EN ISO 13485. It can be used to better understand the requirements of BS EN ISO 13485 and to illustrate some of the variety of methods and approaches available for meeting best practice guidelines. The guidance given in this technical report is applicable to the design, development, production, installation and servicing of medical devices of all kinds. The principles and examples contained in PD ISO/TR 1499:2004 can be useful as background information for this representing quality management system assessors, conformity assessment bodies and regulator enforcement bodies. ISBN 0 580 44699 9 Price 140, 70 BSI Subscribing Members

ISO 22000 in Practice: Managing Food Safety Throughout the Food Chain
John Hutchison

05

END

This book explains how to comply with the requirements of the ISO 22000 standard, how to achieve certification, how the standard will help compliance with international regulations and practices and most important how the international industry and its customers will benefit. A4 paperback 2005 ISBN 0 580 46405 9 BSI order ref BIP 2078 BSI Price 25 Expected publication date: November 2005

BS ISO 10002:2004 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

RECE PUBL NTLY ISHE D

This new standard provides guidelines for handling complaints from dissatisfied customers relating to poor service or defective products. It gives best practice advice on how to handle complaints for optimal results for the organization and the customer.

SAVE when you buy all three publications together

SAVE

When the standards complaints-handling process is implemented, the customer will benefit from responsive treatment of his or her complaint. The organization will also benefit by identifying the problem area and opportunities for improvement and savings. BS ISO 10002 is for use by organizations of all sizes and in all sectors, with Annex A providing guidance specifically for small businesses. Sample forms for complaint logging and follow-up are also included. ISBN 0 580 44207 1 Price 106, 53 BSI Subscribing Members

ISO 22000: Food Safety Management Pack

BSI order ref BIP 2079 Price 109, 75 BSI Subscribing Members

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18

Join BSI Membership and

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All prices, content and publishing dates may be subject to change *P&P: 4.17 UK (inclusive of VAT), 5.83 Overseas (+VAT if applicable) one off charge added to subtotal FREE P&P for BSI Subscribing Members Pre-payment is required by non-Members

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When placing your order please quote marketing reference: BR-MS05

Personal information Your contact details will be used to complete your request. We will send you relevant information about our products and services that may be of interest to you by post or via email. If you do not wish to be kept up-to-date please tick this box. We will never supply your information to third parties for marketing purposes. BSI handles all personal information in compliance with the Data Protection Act 1998 and the EU Communications Directive 2002.

Send your completed order form to: BSI Business Information Customer Services, 389 Chiswick High Road, London W4 4AL, UK

The British Standards Institution is incorporated by Royal Charter.

32131 07/05