Professional Documents
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Service Responsibilities
Matrix for : WebSphere MQ
Last modified:
January / 2012
Statement of Confidentiality
The information contained in this document is confidential and proprietary. The contents may only be used by the Customer for the evaluation of ISM Canada (ISM) services and must not be disclosed without the prior written consent of ISM Canada or IBM Global Services. You also agree to use the same care and discretion to avoid disclosure, publication or dissemination of this report as you use with your own confidential information that you do not wish to disclose publish or disseminate.
Definitions
The following terms will be used to define the relative roles and responsibilities of ISM Canada (ISM) Perform: Assist: Requirements:
Primary responsibility for ensuring that work is completed in accordance with contract. Secondary responsibility which includes the contribution of skill, resources, and/or tools to complete the task(s), in accordance with the contract. Primary responsibility to define technical specifications, workload estimates, and/or alternative evaluation in order to define what is to be done and the implications to existing contractual terms. Accepts/Agrees with workload definition and resource implications, that may or may not be within contractual scope. Responsibility to define technical specifications or alternative evaluation in order to define what is to be done, in accordance with the contract. Responsibility to manage OEM contract or third party agreement. Services that are available from ISM or IBM Global Services on a separately contracted Fee for Service basis, but that are not included within the scope of the current contract. Not within the scope of this proposal.