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Quick Reference
Freedom
Version 2.0
C O M M U N I C AT I O N S R E C O R D I N G S Y S T E M S
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On the Logon to Freedom dialog box, select your User Name. Enter your password and click OK.
OR
Double-click the Freedom icon on your desktop. The Logon to Freedom dialog box opens.
Identify yourself using the biometric security device, if one is connected to your workstation. The Freedom main window opens.
Right-click on the recorder name and select Log On from the shortcut menu.
OR
Click the Close button in the upper right corner of the Freedom main window.
Current Filter
Call Player
History Bar
Select one of the icons in the Activities Bar at the left of the window to make the Workspace, menu, tools, and options available for that view of the Freedom system.
Status
Playback
Archive
Events
Users
QMS
Monitor
Retrieve Calls
Note: To retrieve calls from a recorder and display them in the Call List: You must be logged onto the recorder. The call database must be downloaded. You can download the database at logon by selecting Get Calls Now on the Logon dialog box, or you can download the database after you are logged onto the recorder. 1 2 Select the Playback icon on the Activities Bar. To display calls on a recorder, click on the recorder name in the Recorder Neighborhood. To see calls on a specific channel, click on the plus sign next to the recorder name and then select the channel. To retrieve archived calls, expand the list of archive media in the Recorder Neighborhood until you see the device on which the calls were archived. Click the device name to display the calls. Select a filter from the drop-down list in the toolbar. If you do not see the dropdown list, select View > Filter Bar. The current filter remains in effect until you select another filter.
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12 Tag a Call
1 In the Playback Workspace, right-click on a call in the Call List and select Call Properties from the shortcut menu. On the General tab, check Tagged. To remove the tag, click again to remove the check mark. 3 Click Apply to save the change and leave the Call Properties dialog box open, OK to save and exit, or Cancel to exit without saving the change.
Active Call Icons Zoom Out Position Slider Current Position Indicator Call Displays Zoom In Zoom Reference Display
Info Buttons
In Single Mode, you select one call in the Call Player and play it back. In Chain Mode, selected calls are played back in sequence, beginning with the current call in the Call Player. In Mixed Mode, you hear the selected calls exactly as they occurred, from the start of the earliest call to the end of the last call. Use the Play, Pause, Stop, Rewind, and Fast Forward buttons to control playback.
During playback, click the Add Bookmark button to add a temporary marker in the call. Click the Edit Bookmarks button to modify or delete bookmark annotations. Click Forward
to Next Bookmark to move the position slider to the next bookmark or to the end of the call. Adjust the volume by dragging the Volume Control slider to the left or right.
Click the Back to Previous Bookmark button to go the the last bookmark or the beginning of the call.
The digital readout shows the current volume as you adjust it.
To apply Automatic Gain Control (AGC), rightclick on the Player (not on a specific call) and select AGC from the shortcut menu. AGC levels the volume of the call, making soft audio louder and loud audio softer. Adjust the playback rate by dragging the Rate Control slider to the left or right.
Click the Toggle Looping Playback button to play the whole call continuously, or to play a section of the call continuously if the call is bookmarked.
The digital readout shows the current rate as you adjust it.
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Repeat Steps 4 and 5 for each hot key assignment you want to set. Click OK. Your new hot keys take effect. Note: Refer to your Freedom Operator Guide (L2422) or online help for information on how to set hot key options to prevent conflict with hot keys in other applications.
17 Monitor Calls
To select the recorders whose channels you want to monitor: 1 2 Click the Monitor icon in the Activities bar. In the Monitor Workspace, select Monitor > Recorders... from the menu bar. The Monitor Recorders dialog box opens. In the Available Recorders list box, select a recorder whose channels you want to monitor. Click the Add button to move the recorder name to the Selected Recorders list box. Repeat Steps 3 and 4 for each recorder you want to monitor. 6 When you have selected the recorders, highlight a recorder name in the Selected Recorders list box. Enter your User Name and User Password. Click OK. At the prompt, enter your User Name and User Password for the indicated recorder and click OK again. Repeat this process until you have entered a user name and password for all the selected recorders. OR If you have entered a valid user ID and password for all of the recorders in the Selected Recorders list box, your selected recorders are added to the grid in the Monitor Workspace.
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To monitor a channel: Click on the cell that represents the channel. A speaker icon displays in the cell. If a call is occurring on the monitored channel, you hear the call audio. If there is no current activity on the monitored channel, you hear no audio, unless you are also monitoring other channels that do have call activity. To stop monitoring the channel, click the cell again. To mute monitoring temporarily, click the Play/Pause button to the right of the volume control. To resume monitoring, click the button again.
Next date and time when the archive job is scheduled to run
Identifies the filter that will select calls for archiving by this archive set Status of the archive set Message Progress bar
Device tree shows the destination for the Recorder tree shows the archive files recorders whose call data will be archived
Check button lets you test the archive set before it runs
Summary/Resolve button shows a summary of the last archive job run by this archive set, or allows you to correct errors before a job runs
Run Now/Cancel button lets you run the archive job immediately or stop a job in progress
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32 Technical Support
If you encounter a problem that you cannot resolve by referring to your online help or printed documentation, you can obtain technical support from Dictaphone. Dictaphone Corporation provides several methods and levels of support in the United States and Canada depending on your product. On-site repair is available for most products. Depot repair is available for desktop and portable machines as well as other select products using our Desktop/Portable Express Repair Service. Help Desk Telephone Support is available for systems. In the United States and Canada, you can contact Dictaphones Quality Service Center 24 hours a day at: 1-800-677-7928 For information on other Dictaphone products or documentation, please contact your local Customer Care Center Sales representative during regular business hours at: 1-888-483-6266 For additional information on product support, you can visit the product support section of our Web site at: http://www.dictaphone.com/support/ productservice/servicephone.asp You can also search our database for answers to the most common questions asked of our support staff. You can search by product, keywords, or phrases at: http://support.dictaphone.com/ International customers requiring technical assistance can contact Dictaphone at our Headquarters locations, your local office, or your distributor: United Kingdom, Middle East, Africa, Latin America, and Asia Pacific Dictaphone International Commonwealth House Chalk Hill Road Hammersmith London W6 8DW United Kingdom Tel: +44 (0)20 7878 5000 Fax: +44 (0)20 7878 5111 E-mail: int.support@dictaphone.com
Continental Europe
Dictaphone Europe AG Ifangstrasse 91 CH-8153 Rmlang Switzerland Tel: +41 (0)1 817 76 76 Fax: +41 (0)1 817 76 77 E-mail: info@dictaphone-europe.com
Dictaphone World Headquarters 3191 Broadbridge Avenue Stratford, CT, USA 06614-2559 Tel: 1-800-886-4908 e-mail: crs@dictaphone.com web: www.dictaphone.com Dictaphone Canada Operations 2355 Skymark Avenue Mississauga, Ontario, Canada L4W 4Y6 Tel: 1-905-625-0300 Tel: 1-800-403-4282
Continental Europe: Dictaphone Europe AG Ifangstrasse 91 CH-8153 Rmlang Switzerland Tel: +41 (0)1 817 76 76 E-mail: info@dictaphone-europe.com United Kingdom, Middle East, Africa, Latin America, and Asia Pacific: Dictaphone International Commonwealth House Chalk Hill Road, Hammersmith London W6 8DW United Kingdom Tel: +44 (0)20 7878 5000 E-mail: int.support@dictaphone.com Additional offices in Australia, Brazil, Germany, Hong Kong, Ireland, and Mexico
Dictaphone, Freedom, and Recorder Neighborhood are trademarks or registered trademarks of Dictaphone Corporation. All other names and trademarks referenced herein are trademarks or registered trademarks of their respective owners. L-2563-004 07/2004