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phillip_prather@sbcglobal.net
Technical Service Scientist and Marketing Specialist ABGENT, INC., San Diego, California 2008-2010 Managed the product release process and performed Technical Service. Executed strategic marketing projects to develop gene-specific antibody targets. Edited product descriptions for the online catalog. Responded to customers complaints and offered advice on product selection. Generated quotations for custom peptide and antibody products. Coordinated and facilitated trade shows presentations. Researched the market to create lists of thousands of new disease-related protein targets. Optimized search engine relevance through the creation of new product names for the antibody line. Technical Service Representative QUIDEL CORPORATION, San Diego, California 2007-2008 Supported customers, sales representatives and distributors with technical product issues. Developed and edited outbound marketing materials and provided marketing and sales support for studies on customer conversion to the products. Senior Technical Service Representative & Enterprise Resource Team Member BD BIOSCIENCES, San Diego, California 1995-2005 Provided support to customers, sales representatives and foreign distributors for 3,000+ products. Wrote / maintained FAQ and technical protocol web content. Created system design proposal presentations. Performed competitive analyses. Represented the company at domestic and foreign trade shows. Developed a prototype online product information site and its content. Wrote, edited and proofread scientific marketing materials, including brochures, ads, product descriptions, protocols, and articles. Extended SAP functionality that reduced technical service time and increased sales revenue. Planned, tested, validated, trained and implemented the SAP Enterprise system at various sites as a member of the customer-to-cash process team.
EDUCATION Bachelor of Science Degree in Biology (Minor in English) University of Washington, Seattle, Washington PROFESSIONAL TRAINING Molecular Biology Training Program, Smith College, Northampton, Massachusetts Course in Online Marketing, University of California Irvine Extension COMPUTER SKILLS Microsoft Office (Word, PowerPoint, Excel), Microsoft CRM, SAP Commergent e-commerce Database Management System Day Communique Web Content Management System, HTML
Resume