Professional Documents
Culture Documents
Table of Contents
1.1 Overview
The following diagram provides an overview of information exchange between CRM
batch server and other local systems.
CitiGSM CitiGSM
Provider Application MailRoom / Data Centre
HTTPS
Xerox
Cell phone
Printer
$CRMFileShare
Novell Server
Channels
SMS
DM
Response Local System (CPO/ISS/CBAW)
place files in specific in tray folders.
PLSystems It is transferred to batch server
folder for processing. Responsibility
ISS of local systems to delete files in
InTray these folders. GCB01 Systems in
CPO Poland
(CPO,
File Sharing CBAW, ISS)
The CRM batch server and the Novell file server will be on the same LAN.
$CRMFileRoot
|
|----Systems
| |----InTray
| | |---- GRB
| | |---- ECS
| | |---- IMPACS
| | |---- CITIPLUS
| | |---- ALS
| | |---- WORKAREA
| | |---- OW
| | |---- CWP
| | |---- IPT
| | |---- ISS
| | |---- CPO
| | |---- CBAW
| |
| |---- OutTray
| | |---- GRB
| | |---- CWP
| | |---- CPO
| | |---- WORKAREA
| | |---- IPT
|
|---- Channels
| |------- DM
| | |----Response
| |
| |---- SMS
|
$CRMFileRoot
|
|----Archives
| |---- YYYYMMDD // date specific archives will be created.
| |
| |----Systems
| | |----InTray
| | | |---- GRB
| | | |---- ECS
| | | |---- IMPACS
| | | |---- CITIPLUS
| | | |---- ALS
| | | |---- WORKAREA
| | | |---- OW
| | | |---- CWP
| | | |---- IPT
| | | |---- ISS
| | | |---- CPO
| | | |---- CBAW
| | |
| | |----OutTray
| | | |---- GRB
| | | |---- CWP
| | | |---- CPO
| | | |---- WORKAREA
| | | |---- IPT
| |
| |----Channels
| | |----DM
| | | |----Response
| | |
| | |----SMS
|
|---- YYYYMMDD // date specific archives will be created.
Please Note:
Archive folders will be created by date. The processed files will be moved to
respective archive folders.
$CRMFileShare
|
|----Channels
| |-------DM // Print shop files will be placed here.
| | | ----- Response // Print shop responses will come
here.
| |
| |----SMS
|
|----PLSystems // local systems in Poland
| |----ISS // only files coming from ISS
| | |---- InTray
| |
| |----CBAW // only files coming from CBAW
| | |---- InTray
| |
| |----CPO // both inbound and outbound files
| | |----InTray
| | |---OutTray
|
|----Lists
| |----XSell // Xsell lists will be placed here
| |----Prospect // 3rd party Prospect lists will be placed
here
Please note
The folder “$CRMFileShare” is folder on the Novell File server (GCB01) that is
shared.
The files on the share have to be deleted after they are processed so that they
do not occupy space on the novel file server. The rule of thumb is that the
system that processes the file on file share will delete the file.
The novell share will not support file names in excess of 8.3. This will create a
problem for file naming conventions proposed for feed from ISS / CBAW and
CPO systems.
As FTP server is only going to be used between App server and Batch server, IIS Ftp
server is considered for this purpose.
2 Flows
4. Mailroom picks up the files from this folder and forwards this to data centre.
Data centre forwards this to print shop.
Steps
1. Files from Poland local systems are placed on the novell server in respective
system folder “$CRMFileShare\PLSystems”
2. CRM System checks for files in these folders and transfers the file to
respective system folder in tray.
3. CRM system also deletes the file from novell server after it is picked up.
4. CRM system ETL processes the files in “Intray” like any other host file and
imports the data in CRM system.
2. CRM system transfers the files from this folder to novell file server share in
folder “$CRMFileShare\PLSystems\CPO\OutTray”.
2. CRM system transfers the files from this folder to novell file server share in
folder “$CRMFileShare\Channels\SMS”.
4. The SMS file is manually uploaded to CITI-GSM application that sends the SMS
messages to mobile phones.
Please Note
In this case, CRM system does not check for delivery of SMS by provider.
Total : 7.1 MB
3.4 Lists
Lists (Customers are prospects) are generated on the Poland work area and
downloaded via NDM to CRM batch server. The directory for these files is
“$CRMFileRoot\Lists\XSell” or “$CRMFileRoot\Lists\Prospect”.
These files are subsequently transferred to the novell file share folder
“$CRMFileShare\Lists” folder. These lists have to be imported in CRM system on
demand. The MIS CRM user will have the capability to browse for this file in this
folder.