Tnh cc phn mm in thoi tng v khch sn Pbxbilling menager (HOTEL MANAGEMENT SOLUTION) 1) Chng trnh ny c s dng tnh cc cho

o cc loi tng i sau: 1. 2. 3. 4. 5. 6. 7. 8. 9. Panasonic Samsung Siemens LG Karel Daewoo Telenorma Avatec Mercator

10. Mitel 11. Telred 12. Nitsuko 13. AT & T 14. Nexc 15. Acatel Chng trnh chy rt n nh v ch cn ci t 1 ln trn mi my tnh. Version 5.2

A- Trng thi hot ng - Chng trnh phi c m bo lun hot ng 24/24 trnh mt cc. Trng thi ngm nh chng trnh s th hin bng biu tng hnh Telephone TaskTray di y mn hnh Windows

- Nhy vo biu tng hoc phm phi chut/chn menu kch hot chng trnh ln ton mn hnh.

- Khi kt thc mi cuc gi ra, s xut hin 1 bn tin cc chi tit trn mn hnh: ch gi, b gi, ni gi, thnh tin... qu trnh ny din ra tc thi, on-line. - Mt s chc nng quan trng ca in thoi tng c bo mt, i hi phi nhp ng Username v Password. Tn ng k ngm nh khi mi ci t l Admin, mt khu trng. User Admin c ton quyn i vi mi chc nng ca chng trnh, v s dng phn quyn cho cc User khc. - Trong khi chng trnh Billing-2004 ang hot ng, bn c th hon ton s dng cc chng trnh khc nh Word, Exel... . B- Cc chc nng khi thc ti l tn 1- Xem in thoi chi tit + Truy cp vo chc nng Xem in thoi - Click chut vo in thoi trn thanh cng c. - Hoc c th s dng Menu Bo co/Xem chi tit cuc gi 2- Xem bo co in thoi Ch xem bo co trn mn hnh cho php nh dng kh giy, phng to/thu nh (Zoom) ton b bo co v c th kt xut ra rt nhiu loi nh dng khc nhau phc v cho vic qun l, cc kiu khun dng c th kt xut ra l: + Mn hnh. + My in. + Bng tnh Excel (nhiu version). + Winwords. + Rich Text Format -RTF File + Text File. + HTML. + Crystal Report. + Vo CSDL thng qua ODBC.... * Truy nhp vo chc nng bo co v in thoi: chn trn menu Bo co/Ho n in thoi. * Chng trnh cung cp chc nng bo co rt mm do, a dng v tin li phc v hu hiu cho ngi qun l; cho php in bo co v cc ch tiu cc ph vi cc tu chn nh sau: + In bo co chi tit, tng hp. + In theo tt c cc my nhnh hoc theo tng my nhnh. + In theo khong thi gian tu chn + In theo Account Code hoc theo H v Tn ngi gi + In theo nhm ( Phng ban ) theo tn tng b phn
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+ Cho php bn in theo danh sch khch hng m bn ci sn + In tt c cc loi cuc gi, hoc ch la chn mt s loi nh ch in quc t, quc t + lin tnh, di ng... + In cc cuc gi ra mt s my no bn ngoi. + In cc cuc gi c thi gian gi di. + In cc cuc gi c tin cc ln. + In cc cuc gi ra theo mt trung k no .

+ In bo co theo mt loi tin no (VND hoc USD) hoc kt hp c 2 loi. + In bo co bng ngn ng ting Vit hoc ting Anh. + Tu chn in thng ra my in hoc xem trn m hnh trc khi in. Tt c cc iu kin tu chn trn c th kt hp vi nhau to ra rt nhiu loi bo co khc nhau.
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c- Cc chc nng qun l I. Phng v s in thoi (Menu Room & Extension) * Truy nhp vo chc nng ny: Click vo Phng trn thanh cng c hoc chn trn menu H thng/Phng & My nhnh. * Khai bo danh sch cc phng v s my nhnh thuc khch sn. + Cp nht s phng, s my nhnh, tn phng, tn nhm,... v nhn nt Cp nht. + Trng hp sa li, chn s phng cn sa trong danh sch, cc thng tin c s hin ra cho php sa li.

II- Bng gi cc in thoi * Truy nhp vo chc nng ny: Click vo Bng gi trn thanh cng c hoc chn trn menu H thng/Cc bng cc. * sa i bng cc phi vo mt khu qun tr, nu khng bn ch c quyn xem d liu. Cc thao tc vi bng cc ni a (domestic) v bng cc quc t (International) tng t nh nhau, tuy nhin bng cc ni a tnh theo n v pht u/block sau bng tin VND; bng cc quc t tnh theo n v pht u/block sau bng tin USD theo ng quy nh.
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Cc thao tc thc hin nh sp xp theo m Code, theo tn vng (bng cch nhy vo tn ct) hoc c th tm kim m code, tn vng bng cch g iu kin tm vo mc Tm nhanh v n Enter. thm mc cc mi, vo bng quyn qun tr (admin), di chuyn ti cui bng v g bn tin cc mi vo.

Lu : Khi c thay i v m vng hoc bng cc ca Bu in, cn b sung sa i kp thi. Trong trng hp c m vng mi cha khai bo trong bng cc, cc cuc gi ny s khng tnh c tin nhng s c lu li trong my, sau khi b sung thm trong bng cc c th tnh li. ( Mun cuc in thoi chnh xc, v cuc gi thnh cng mi tnh tin th bn cn ang k xung o cc ng thu bao ca bn vi bu in )
- Bn c th cp nht hng lot nhng vng cc c cng vng gi bng chc nng Cp nht gi cc mi theo Group. - C th in bng cc ra giy bng nt Print.

Khai bo gim gi cc
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Cho php nh ngha cc iu kin gim gi cc; v d nhng cuc gi trong nhng ngy l, vo ban m... c th c gim gi theo mt t l no . + nh ngha cc ngy l (c ch nht) gim gi trong nm. + nh ngha khong thi gian gim gi v ban m (theo quy nh), ngm nh l 23h00 hm trc ti 7h00 hm sau. Vi nhng iu kin v thi gian nh trn, cc cuc gi s c gim gi theo t l c nh ngha nh sau: + Cc cuc gi lin tnh, di ng c gim gi theo t l Discount for Domestic. + Cc cuc gi quc t c gim gi theo t l Discount for International call. Nu t l=0 c ngha khng thc hin gim gi. IV- Min cc ni ht Mt s trng hp khch sn c chnh sch vn tnh c cc in thoi ni ht bnh thng; nhng p dng min gim cho mt s khch quen. Trong trng hp ny c th chn mc min cc ni ht (menu H thn/Min gim in thoi ni ht). Thao tc min cc ni ht cn thc hin vi tng phng (chn trong danh sch), chn thi gian min gim .... D- Thit lp cc thng s h thng Cc thng s ngm nh ca chng trnh c t trong menu H thng/Tham s h thng, cc thng s ny cn rt cn thn khi khai bo. Kt thc mi thay i trong cc mc cn chn Update ghi li. + Tn c quan, khch sn: Hin th tn c quan/khch sn v khng th thay i c; Tn c quan/khch sn ny c khai bo ln u tin chy chng trnh v c dng cp bn quyn s dng; v vy nu thc s c nhu cu cn thay i tn c quan/khch sn cn lin h vi ngi cung cp chng trnh. + Bank: Nhp tn ti khon/ngn hng thanh ton (Nu c). + Services Added: Nhp t l phn trm dch v cng thm vo gi thnh ca mi cuc gi. Nh vy, gi tin ca mt cuc gi bng gi tin tnh theo bng gi cc cng thm phn trm dch v; t l service cng
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thm ca cc cuc gi ni a (domestic) v quc t (international) c th khc nhau. + Telephone Service rate: Ph dch v in thoi (%). Cc ca mi cuc in thoi ca khch s c cng thm s phn trm ny. + Rates: nhp t gi quy i ngoi t VND/USD . + Mc Store zero-charged call: cho php chn/khng chn lu tr trong my tnh nhng cuc gi c tin cc =0, tc l nhng cuc gi cha thnh cng hoc c tin cc nh. + Display Zero-charged calls: Cho php chn/khng chn hin th ln mn hnh nhng cuc gi c tin cc =0. Mc Special + Delay Second: Cho php iu chnh khong thi gian tr trc khi tnh cc . (Mt s tng i khng c tn hiu o cc, khi nhc my gi ra ngoi, tng i PABX khng phn bit c cuc gi c thnh cng hay khng v vn cp tn hiu ghi cc sau mt thi gian tr no (v d 10s); v vy cn thit t thi gian tr trong chng trnh b qua cc cuc gi nh hn thi gian cho php). + Skip locall call: Cho php la chn b qua khng tnh cc ni ht. + Cc thit lp cng COM (Com Port v Setting) kt ni vi cng cc (SMDR) ca tng i PABX. Lu : khng t thay i mc ny v cc thng s ny phi c thit lp ng khi ci t ban u, nu thay i s lm my tnh khng nhn c tn hiu cc t tng i. + Re-Open Comport: Cho php m cng p cng COM theo cu hnh mi va chn m khng phi khi ng li chng trnh. Mc CDR: Lap dat tong dai dien thoai cho php khai bo cc tham s ci t ca mu tin cc ca cc loi tng i khc nhau. Chn tng i cn lm vic trong danh sch. + Kiu ngy gi, di, v tr bt u.v chn Update, trn mn hnh s hin tn tng i c chn, cc mc pha di l ni dung ca bn tin cc ly ra t tng i. + Khi mun thay i thng thng tin v bn tin cc (CDR format), chn Modify.
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 Lu : Phn CDR ny phi c thit lp ng khi ci t chng trnh, cn ngi c hiu bit mi c th thay i, nu khng chng trnh s nhn sai tn hiu cc. E- Sao lu /khi phc d liu d liu a. Backup Database: - Chc nng ny cho php sao lu 1 phn s liu trong CSDL ra 1 file ngoi. Bn phi ch ra tn file ch, chn s liu trong khong thi gian t Ngygi - > ngy gi .. - Nu chn chc nng Delete Selected Data..., sau khi sao lu xong, chng trnh s t xo nhng d liu trn trong CSDL m bo CSDL khng qu ln. b. Restore Database: Khi phc nhng d liu backup t 1 file .MDB vo CSDL ca h thng. Ch : c bit ch khi s dng mc ny. Ch Restore nhng d liu chc chn xo trong my, nu khng s gy ra trng d liu. F- Billing Offline Chc nng cho php tnh cc t 1 file d liu bn ngoi. IX- Qun tr ngi s dng (User Admin), Chng trnh c yu cu mc bo mt khc nhau; cc chc nng thao tc thng thng nh in n bo co, xem thng tin... do b phn l tn, trc in thoi m nhim v c th thc hin t do khng nh hng ti hot ng ca h thng. Tuy nhin, cc chc nng quan trng nh thit lp cc tham s, sao lu, khi phc d liu, sa bng cc hoc kt thc chng trnh... i hi phi do ngi c u quyn thc hin v c mt khu bo mt. Chc nng User Admin cho php thm, xo ngi s dng c th thao tc chng trnh ny. Bn c th gn cc quyn cho cc ngi s dng khc nhau. Thng qua chc nng ny, qun tr c th gn cc quyn hn truy cp i vi tng nhm ngi s dng khc nhau.

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Ph Lc Ci t chng trnh 1- Chun b phn cng - Chun b my tnh PC vi cu hnh ti thiu nh sau: IBM compatible Pentium 133 MHz tr ln. 32 MB RAM 200 Megabytes a cng trng. 01 cng COM (Serial port) kt ni vi cng SMDR ca tng i. 01 cng chut (COM hoc PS/2) 1 Printer port in bo co. - Kt ni cp tn hiu ni tip (Null modem) t cng SMDR ca tng i vi cng COM ca my tnh. Ch : + Khong cch gia tng i v my tnh nn nh hn 3m; nu xa hn c th hot ng khng n nh do nhiu ng dy truyn tn hiu RS232. + Hu ht cc tng i c cng ra cc theo chun RS-232C (25 chn) hoc RS-232(9 chn); tuy nhin c mt s l chun V24. c bit mt s tng i nh Philips Sopho IS80 c cng SMDR u cho chn bn trong, v vy phi dng cp serial u thng (Null Modem). 2- Ci t phn mm + Ci t h iu hnh: Chng trnh c th hot ng tt trn bt c h iu hnh Windows no nh Windows 95, Windows 98, WinMe, Windows NT, Windows 2000 + Ci t my in ngm nh in bo co. + Ci t chng trnh Billing-2004 Chng trnh Hotel-2003 cha trn a CD hoc b a mm. Chy file Setup.exe v theo cc hng dn trn mn hnh ci t. Lu : - Mt s my tnh khi ci t ln u, chng trnh thng bo mt s th vin ca Windows b c, bn cn khi ng li my v chy li Setup t ng cp nht th vin mi. - Trc khi ci t chng trnh, nn thot ht cc chng trnh khc li trnh xung t. Mt s trng hp, chng trnh Setup bo khng copy c mt s file (nh MSVCRT.dll) do cc ang c m; trong trng hp ny chn B qua (Ignore) tip tc.
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3- Thit lp cu hnh ban u - Chng trnh chy ln u s ngh thit lp mt s thng s ban u nh tn n v/doanh nghip, cu hnh cng COM.... Bn cn t cc thng s cu hnh chng trnh hot ng chnh xc (Ni phn III-2-b); cc thng s c th ci t sau. Lu : Cn g tn n v/doanh nghip tht chnh xc, y ; v y s l cha kho cung cp giy php s dng chng trnh. - Khi chy chng trnh ln u, mn hnh s hin s Code ca my, v yu cu bn g s giy php s dng (Bn quyn License Key). (Nu bn cha c s Serial Number, hy ghi s Code ny ra giy v bo hoc E-mail cho chng ti nhn s Serial Number hp l). - Nu cha c License key, bn c th ci t dng th chng trnh. chng trnh dng th (Trial Version) c y cc chc nng ca bn ng k nhng ch hot ng trong vng 30 ngy k t khi ci t, hoc ch lu tr ti 1000 cuc gi. Ngoi ra chng ti cn cung cp my chng trm, thit b bo chy, thit b bo trm CNG TY CP K THUT S SI GN Tr s chnh: S 96/156 - Tam Trinh - Q.Hong Mai - TP. H Ni T: 04 - 36 36 94 36 Fax 04 - 36 36 94 38 Chi nhnh HCM: S 590C2 ng Cch mng thng 8 - P11- Q3-TP. H Ch Minh T: 08-38 46 1759 Fax: 08-38 46 175

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