Module 0: Introduction

Contents
Introduction ..................................................................................................................................................................... i Facilities ......................................................................................................................................................................... ii Prerequisites ................................................................................................................................................................. iii Course Outline (Modules 1 9) .................................................................................................................................... iv Course Outline (Modules 10 17) ................................................................................................................................ vi Host and Virtual Machine Information .......................................................................................................................... vii Microsoft Exam Preparation ........................................................................................................................................ viii Course Objectives ......................................................................................................................................................... ix

Module 0: Introduction

Introduction

Name

Company affiliation
Title/function

Job responsibility
Microsoft Certifications Windows Desktop Operating System Experience Expectations for the course

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Module 0: Introduction

Facilities

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Prerequisites

TCP/IP Troubleshooting skills

Experience working in a domain environment

Experience using desktop & command-line troubleshooting tools Experience installing & troubleshooting desktop application problems

Experience configuring registry and group policy settings

Candidates for this course must have the following skills and experience: TCP/IP Troubleshooting skills Experience working in a domain environment Experience using desktop & command-line troubleshooting tools Experience installing & troubleshooting desktop application problems Experience configuring registry and group policy settings

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Module 0: Introduction

Course Outline (Modules 1 9)

Module 1 Module 2 Module 3

Identify & Resolve New Software Installation Issues Resolve Software Configuration Issues Resolve Software Failure

Module 4
Module 5 Module 6 Module 7

Identify and Resolve Logon Issues

Identify and Resolve Network Connectivity Issues Identify and Resolve Name Resolution Issues Identify and Resolve Network Printer Issues

Module 8
Module 9

Identify and Resolve Performance Issues

Identify and Resolve Hardware Failure Issues

Module 1: Identify & Resolve New Software Installation Issues Learn how to solve problems that occur during the installation of Windows 7 and new applications. Module 2: Resolve Software Configuration Issues Diagnose and solve problems caused by running applications written for older versions of Windows. Module 3: Resolve Software Failure - Fix problems with applications that will not execute properly or that cause other problems on the computer. Module 4: Identify and Resolve Logon Issues Diagnose and fix problems that prevent user authentication on a system. Module 5: Identify and Resolve Network Connectivity Issues Identify and fix problems caused by improper configuration or unavailable network services. Module 6: Identify and Resolve Name Resolution Issues Identify the different methods of resolving computer names and use this information to fix network communication problems. Module 7: Identify and Resolve Network Printer Issues Install and configure local and network printers to meet different user needs.

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Module 8: Identify and Resolve Performance Issues Identify and fix problems that adversely affect the performance of a system. Module 9: Identify and Resolve Hardware Failure Issues Learn how to resolve problems caused by the failure of computer components.

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Module 0: Introduction

Course Outline (Modules 10 17)

Module 10 Module 11 Module 12

Identify and Resolve Wireless Connectivity Issues Identify and Resolve Remote Access Issues Manage File Synchronization

Module 13
Module 14 Module 15 Module 16

Identify & Resolve Internet Explorer Security Issues

Identify & Resolve Firewall Issues Identify & Resolve Issues Due To Malicious Software Identify & Resolve Encryption Issues

Module 17

Identify & Resolve Software Update Issues

Module 10: Identify and Resolve Wireless Connectivity Issues Diagnose and fix problems with a corporate wireless network. Module 11: Identify and Resolve Remote Access Issues Configure VPN and Dial-Up connections and fix connectivity problems. Module 12: Manage File Synchronization Synchronize network files for users who work with them offline. Module 13: Identify & Resolve Internet Explorer Security Issues Configure Add-ons in Internet Explorer and use its features to secure the browsing experience. Module 14: Identify & Resolve Firewall Issues Identify the different options available when configuring Windows Firewall and fix application connectivity problems caused by a bad configuration. Module 15: Identify & Resolve Issues Due To Malicious Software Use anti-virus and anti-spyware products to prevent malicious attacks on a desktop computer. Module 16: Identify & Resolve Encryption Issues Use EFS and other encryption features to protect important information on the desktop and network. Module 17: Identify & Resolve Software Update Issues Configure WSUS and Automatic Update settings.

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Host and Virtual Machine Information

Host Machine and ISO information

Hyper-V Demonstration
NYC-DC1 Student1 / Computer1 / Virtual1

Your instructor will provide you with the following information before starting your labs: Host Machine (Name of the computer on which Hyper-V is running): ______________________________ The following files are in the C:\Labfiles folder of the host machine: Windows 7 Operating System ISO _____________________________________________________ Windows Automated Installation Kit: _____________________________________________________ Windows 7 Software Development Kit: _____________________________________________________ If you are unsure about how to access an ISO using the Hyper-V image, check with your instructor before beginning your exercises. Two Hyper-V images are used to complete the lab exercises in this course. 50331A-GEN-SRV and 50331A-GENCLI. 50331A-GEN-SRV will be used to run the domain controller NYC-DC1. 50331A-GEN-CLI is a blank image on which the students will install and configure three client computers named Student1, Computer1 and Virtual1. NYC-DC1: This computer is the domain controller for the Contoso.com. Although most of the exercises are performed on the Windows 7 clients, this DC is still needed for most of the domain and network related exercises. It runs Windows Server 2008 R2. Student1 / Computer1 / Virtual1: All of these systems will be installed and configured with Windows 7 by the students. Only two Windows 7 installations will be done for the Student1 and Virtual1 computers. Student1 is later renamed to Computer1 when it is joined to the Contoso.com domain running on NYC-DC1.

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Module 0: Introduction

Microsoft Exam Preparation

Exam: 70-685 MCITP: EDST 7

Exam: 70-682 Windows XP/Vista Upgrade to MCITP

http://www.microsoft.com/learning

This course covers the objectives for the 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician) certification exam. After meeting pre-requisites, this certifies the testing candidate as an MCITP: Enterprise Desktop Support Technician 7. For those upgrading from Windows XP or Vista MCDST, the materials in this course can be used to meet the requirements of the required 70-682 (Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician) exam. More information about the certification tracks for Windows 7 can be reviewed at http://www.microsoft.com/learning.

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Course Objectives

Identify and Resolve Desktop Application Issues

Identify the Cause of and Resolve Networking Issues

Manage and Maintain Systems That Run Windows 7 Support Mobile Users

Identify the Cause of and Resolve Security Issues

This course is intended for IT technicians who will be installing and supporting Windows 7 in a corporate environment. The material can also be used to help the student prepare for the Microsoft certification exams 70-682 or 70-685. The specific objectives of this course are to teach IT support technicians how to: Identify and resolve desktop application issues Identify the cause of and resolve networking issues Manage and maintain systems that run Windows 7 Support mobile users Identify the cause of and resolve computer security Issues

Module 0: Introduction