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Contents
Introduction ..................................................................................................................................................................... i Facilities ......................................................................................................................................................................... ii Prerequisites ................................................................................................................................................................. iii Course Outline (Modules 1 9) .................................................................................................................................... iv Course Outline (Modules 10 17) ................................................................................................................................ vi Host and Virtual Machine Information .......................................................................................................................... vii Microsoft Exam Preparation ........................................................................................................................................ viii Course Objectives ......................................................................................................................................................... ix
Module 0: Introduction
Introduction
Name
Company affiliation
Title/function
Job responsibility
Microsoft Certifications Windows Desktop Operating System Experience Expectations for the course
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Module 0: Introduction
Facilities
Module 0: Introduction
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Prerequisites
Candidates for this course must have the following skills and experience: TCP/IP Troubleshooting skills Experience working in a domain environment Experience using desktop & command-line troubleshooting tools Experience installing & troubleshooting desktop application problems Experience configuring registry and group policy settings
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Module 0: Introduction
Identify & Resolve New Software Installation Issues Resolve Software Configuration Issues Resolve Software Failure
Module 4
Module 5 Module 6 Module 7
Module 8
Module 9
Module 1: Identify & Resolve New Software Installation Issues Learn how to solve problems that occur during the installation of Windows 7 and new applications. Module 2: Resolve Software Configuration Issues Diagnose and solve problems caused by running applications written for older versions of Windows. Module 3: Resolve Software Failure - Fix problems with applications that will not execute properly or that cause other problems on the computer. Module 4: Identify and Resolve Logon Issues Diagnose and fix problems that prevent user authentication on a system. Module 5: Identify and Resolve Network Connectivity Issues Identify and fix problems caused by improper configuration or unavailable network services. Module 6: Identify and Resolve Name Resolution Issues Identify the different methods of resolving computer names and use this information to fix network communication problems. Module 7: Identify and Resolve Network Printer Issues Install and configure local and network printers to meet different user needs.
Module 0: Introduction
Module 8: Identify and Resolve Performance Issues Identify and fix problems that adversely affect the performance of a system. Module 9: Identify and Resolve Hardware Failure Issues Learn how to resolve problems caused by the failure of computer components.
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Module 0: Introduction
Identify and Resolve Wireless Connectivity Issues Identify and Resolve Remote Access Issues Manage File Synchronization
Module 13
Module 14 Module 15 Module 16
Module 17
Module 10: Identify and Resolve Wireless Connectivity Issues Diagnose and fix problems with a corporate wireless network. Module 11: Identify and Resolve Remote Access Issues Configure VPN and Dial-Up connections and fix connectivity problems. Module 12: Manage File Synchronization Synchronize network files for users who work with them offline. Module 13: Identify & Resolve Internet Explorer Security Issues Configure Add-ons in Internet Explorer and use its features to secure the browsing experience. Module 14: Identify & Resolve Firewall Issues Identify the different options available when configuring Windows Firewall and fix application connectivity problems caused by a bad configuration. Module 15: Identify & Resolve Issues Due To Malicious Software Use anti-virus and anti-spyware products to prevent malicious attacks on a desktop computer. Module 16: Identify & Resolve Encryption Issues Use EFS and other encryption features to protect important information on the desktop and network. Module 17: Identify & Resolve Software Update Issues Configure WSUS and Automatic Update settings.
Module 0: Introduction
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Hyper-V Demonstration
NYC-DC1 Student1 / Computer1 / Virtual1
Your instructor will provide you with the following information before starting your labs: Host Machine (Name of the computer on which Hyper-V is running): ______________________________ The following files are in the C:\Labfiles folder of the host machine: Windows 7 Operating System ISO _____________________________________________________ Windows Automated Installation Kit: _____________________________________________________ Windows 7 Software Development Kit: _____________________________________________________ If you are unsure about how to access an ISO using the Hyper-V image, check with your instructor before beginning your exercises. Two Hyper-V images are used to complete the lab exercises in this course. 50331A-GEN-SRV and 50331A-GENCLI. 50331A-GEN-SRV will be used to run the domain controller NYC-DC1. 50331A-GEN-CLI is a blank image on which the students will install and configure three client computers named Student1, Computer1 and Virtual1. NYC-DC1: This computer is the domain controller for the Contoso.com. Although most of the exercises are performed on the Windows 7 clients, this DC is still needed for most of the domain and network related exercises. It runs Windows Server 2008 R2. Student1 / Computer1 / Virtual1: All of these systems will be installed and configured with Windows 7 by the students. Only two Windows 7 installations will be done for the Student1 and Virtual1 computers. Student1 is later renamed to Computer1 when it is joined to the Contoso.com domain running on NYC-DC1.
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Module 0: Introduction
This course covers the objectives for the 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician) certification exam. After meeting pre-requisites, this certifies the testing candidate as an MCITP: Enterprise Desktop Support Technician 7. For those upgrading from Windows XP or Vista MCDST, the materials in this course can be used to meet the requirements of the required 70-682 (Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician) exam. More information about the certification tracks for Windows 7 can be reviewed at http://www.microsoft.com/learning.
Module 0: Introduction
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Course Objectives
This course is intended for IT technicians who will be installing and supporting Windows 7 in a corporate environment. The material can also be used to help the student prepare for the Microsoft certification exams 70-682 or 70-685. The specific objectives of this course are to teach IT support technicians how to: Identify and resolve desktop application issues Identify the cause of and resolve networking issues Manage and maintain systems that run Windows 7 Support mobile users Identify the cause of and resolve computer security Issues
Module 0: Introduction