Retailing Elements of Best Practice

John Ibbotson
UK Retailing Elements of Best Practice
We help Retailers increase Customer Satisfaction, Sales and Profits by implementing best practice.
Introduction
RETAIL VISION was established in the UK in 1992 to help retailers and suppliers implement best practice. We work in all sectors of retailing from the smallest convenience store to the biggest hypermarket. We know all the systems, processes and techniques that will increase your customer satisfaction, sales and profits. RETAIL VISION covers a wide range of disciplines, from a complete project team to providing an expert to focus on the smallest detail.
Retail Vision 2006 planogram@retail-vision.co.uk
Consultants
consultants understand the issues and challenges shaping the retailing industry both in the UK and globally. We offer retailers and suppliers the deep experience of our team of consultants who have spent many years working for the leading UK retailers. All our consultants have held senior positions in the retail and distributive industries.
RETAIL VISIONS
Retail Vision 2006
planogram@retail-vision.co.uk
Some Clients
Retail Vision 2006
Example Projects
Category Management Partnerships with Suppliers and UK Multiples, Tesco, Asda, Sainsbury, Focus DIY, B&Q, CWS. Big Food Group UK, Total Category Management Organisation for Booker Premier Retailers. Safeway USA, Total Category Management and Automated Ordering Development for Fresh Meat .
Retail Vision 2006
Example Projects Migros,Turkey, Category Management, Store Planning and Design for Hypermarkets and Supermarkets Ramstore, Russia, Store Planning, Store Design Category Management for Hypermarkets and Supermarkets
Approach
Fully understand you needs, aims and aspirations by Total, Format and Category. Tailor projects exactly to your needs. Work with you to: Review Plan Construct Implement
Retail Vision 2006
Retail Health Check

As a practical way of finding out the effectiveness of a retail organisation, RETAIL VISION provide a retail consultancy review and assessment of an organisations retail capabilities. A fixed cost 10 day, Retail Health Check to include: Retail Strategy Review Head Office Assessment Store Operational Review Recommendations Action/ Implementation Plan
Retail Vision 2006
Current Practice Review

For any process within a retail organisation, RETAIL VISION provide a Current Practice Review. A Review to analyse any Retail Process to include: Current Systems Rules and Criteria. What works. What doesnt. Information Sources. Current Outcomes Benchmark against best practice Action/ Implementation Plan
Retail Vision 2006
Retail Intelligence
With years of experience in all types of UK retailing, RETAIL VISION can investigate any Retail Market, the companies within it and provide any retail intelligence required. We also provide Diagnostics and assessments of any retail situation.
Retail Vision 2006
UK Best Practice
UK Retail Developments Success Factors Response to Saturation Tesco Retail Strategy
Retail Vision 2006
UK Retail Market
Retail Vision 2006
Retail Developments UK 67% Market Share

Market Share
25.0%
23.1%
20.0%
15.7% 14.4%
15.0%
13.9%
10.0%
5.0%
0.0% Tesco Sainsbury Asda Morrisons
Retail Vision 2006
Retail Developments
Grocery Stores 1000s
160 140 120 100 80 60 40 20 0 Year 1961 Year 1971 Year 1981 Year 1991 Year 2001
56 41 27 105 147
Retail Vision 2006
Retail Developments
Superstores Growth
1400 1200 1000 800 600 400 200 0 Year 1986 Year 1991 Year 1994 Year 2001
457 944 803
1260
Retail Vision 2006
Retail Developments
UK Superstore 3,500sq mts + Stand Alone Out of Town Car Park New or Refurbished
Retail Vision 2006
Retail Developments Central Control Central Distribution Advanced IT Customer Service Category Management Own Label Penetration High Net Margins
Tesco 6% Sainsbury 4%
Retail Vision 2006
Central Control
Head Office Decision Making
Retail Organization
Communication
Store Execution
Store Execution
Store Execution
Store Execution
Retail Vision 2006
Central Distribution
Retail Vision 2006
IT Systems
Business Management
Supplier Relationship Management Master Data Management
Customer Relationship Management
Distribution Operations Management
Retail Operations Management
Retail Vision 2006
IT Systems
EPOS Sales
Forecast & Calculation Host
Store
on i t t p a e m r D fo In
rd O er
Store
Order Del iv
ered
Central Distribution
Retail Vision 2006
Customer Service
Retail Vision 2006
Category Management
Managing Product Categories as Business Units to Satisfy Customers Needs.
Retail Vision 2006
Retail Strategy
Satisfy Customers Needs. Find out what the Customers want and give it to them. Focus on all Customers
Retail Vision 2006
UK Developments Marketing Led Category Developments

Fresh Foods Fresh Prepared Foods Beers Wines Spirits Snacks Soft Drinks Confectionery Health & Beauty Non Food
Retail Vision 2006
Fresh Prepared Foods
Retail Vision 2006
Fresh Foods
Retail Vision 2006
Own Label Developments
Retail Vision 2006
Own Label Developments
Tesco
Tesco Tesco Finest Tesco Value Healthy Living Organic Free From Low Carb
Retail Vision 2006
Sainsbury
Sainsbury Taste the Difference Blue Parrot Cafe Way to Live Organic Free From Jamie Oliver
UK Own Label 20% Total Food Sales

38.5% Value Grocery Sales 10.2 billion Sales Tescos Finest = 600m year Growing 30% O/L 38% Sainsbury's Sales 98% Chilled Food Ready Meals 71%
UK Own Label
Brand UK Retail Sales 2001
Tesco Finest 600m Sainsburys Taste the Difference 350m ASDA George 1bn Mars (including dairy) 255m Avon 184.7m Boots No.7 104.2m
Source: Euromonitor
Retail Vision 2006
Own Label Non-Food
Retail Vision 2006
Own Label Non-Food
Retail Vision 2006
Retail Developments
Superstore Openings
80 70 60
52 77 72 70 61 55 43 37
50 40 30 20 10 0
Year Year Year Year Year Year Year Year 1993 1994 1995 1996 1997 1998 1999 2000
Retail Vision 2006
Retail Developments Response to Superstore Saturation

Loyalty Cards Non Food Development Intensive Use of Space. Financial Services Internet Shopping Format Development
Retail Vision 2006
Loyalty Cards
Retail Vision 2006
Format Developments
Superstore 20005000sq mts
Extra 6000sq mts +
Metro 700-1500sq mts
Express up to 300sq mts
Retail Vision 2006
Internet Shopping
Retail Vision 2006
Retail Vision 2006
Success Developments
Central Control Central Distribution Advanced IT Category Management Own Label Retail Developments
Retail Vision 2006
Key Factors
Retail Strategy Planning Delivery
Retail Vision 2006
Retail Strategy
Satisfy Customers Needs. Find out what the Customers want and give it to them. Focus on all Customers
Retail Vision 2006
Retail Strategy
Basic Customer Understanding Function within the organisation that Defines what the customer wants now and in the future. Store Formats
Retail Vision 2006
John Ibbotson
I hope you found the presentation useful, if you want to know more about our consultancy services or would like our help please contact me, john.ibbotson@retail-vision.co.uk +44(0)1484607143

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Retailing Elements of Best Practice

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John Ibbotson

UK Retailing Elements of Best Practice

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Health Check

Retail Vision 2006

Current Practice Review

Retail Vision 2006

Retail Vision 2006

UK Retail Developments Success Factors Response to Saturation Tesco Retail Strategy

Retail Vision 2006

Retail Vision 2006

Retail Developments UK 67% Market Share

0.0% Tesco Sainsbury Asda Morrisons

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Supplier Relationship Management Master Data Management

Customer Relationship Management

Distribution Operations Management

Retail Operations Management

Retail Vision 2006

Forecast & Calculation Host

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

UK Developments Marketing Led Category Developments

Retail Vision 2006

Fresh Prepared Foods

Retail Vision 2006

Retail Vision 2006

Own Label Developments

Retail Vision 2006

Own Label Developments

UK Own Label 20% Total Food Sales

Retail Vision 2006

Own Label Non-Food

Retail Vision 2006

Own Label Non-Food

Retail Vision 2006

Retail Vision 2006

Retail Developments Response to Superstore Saturation

Retail Vision 2006

Retail Vision 2006

Extra 6000sq mts +

Metro 700-1500sq mts

Express up to 300sq mts

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

Retail Strategy Planning Delivery

Retail Vision 2006

Retail Vision 2006

Retail Vision 2006

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