Travel Itinerary

Booking Details Booking Date Name Address Booking Number: Contact Email : Wed 21 May 2013 : SYAHRUDIN , NST : Jl Garuda 3 No 30 A, Medan, 20226, Indonesia : 6281262260333 (tel) 6281262260333 (mobile) 6281262260333 (work phone) : zoel_wardhana@yahoo.com

SBQ29F
infant Guest Details

() denotes

1. MR SYAHRUDIN , NST

2. MS SITI , AMINAH

Flight Details Flight QZ76 11 ECONO MY Departing Surabaya (SUB) Juanda International Airport Tue 18 Jun 2013, 0830 hrs ( 08:30AM) Arriving Medan (MES) Polonia International Airport Mon 18 Jun 2013, 1125 hrs ( 11:25PM)

In-flight services on next page

In-Flight Services Guest

MR SYAHRUDIN , NST MS SITI, AMINAH ECONOMY PROMO
Booking purchased under this fare type: is ALLOWED to do a flight change up to 48 hours prior to the scheduled departure time subject to a change fee chargeable per passenger per sector, plus any fare difference applicable. is NOT allowed to do a name change. is capacity controlled and limited and hence, may not be available on all flights. is always subject to our General Terms and Conditions of Carriage & Fee Schedule (if applicable).

ASR

Surabaya

Medan

ASR

CHECK-IN BAGGAGE 20KG CHECK-IN BAGGAGE 20KG

Invoice
PT. Indonesia AirAsia Office Management Building, 2nd Floor, Soekarno Hatta International Airport Cengkareng, Jakarta 19110 Indonesia

Payment
Flight 2 Guest Iuran Wajib Jasa Raharja Value Added Tax Sub Total Services & Fees 4 x Check-In Baggage - up to 20kg 4 x Processing Fee Value Added Tax Sub Total Total Amount Total VAT Total Paid Balance 1123800.00 IDR 20000.00 IDR 319600.00 IDR 1123800.00 IDR 327272.72 IDR 108000.00 IDR 43527.28 IDR 1123800.00 IDR 1123800.00 IDR 363127.28 IDR 1123800.00 IDR 0.00 IDR

Confirmation
Date Type Amount Wed 21 May 2013 Master Card 27.77 MYR

Syarat & Ketentuan Umum PT. Indonesia AirAsia

1. Seluruh tarif penerbangan Indonesia AirAsia adalah untuk satu kali jalan dan

belum termasuk: airport tax, asuransi dan biaya administrasi.

2. Seluruh kursi yang sudah dibeli tidak dapat ditukarkan kembali. 3. Indonesia AirAsia adalah perusahaan penerbangan dengan konsep biaya rendah

kami jika anda memiliki barang-barang yang dimaksud sebagai bagasi kabin anda. Apabila anda membawa Barang Berbahaya di dalam bagasi kabin anda,
barang tersebut akan disita oleh pihak Keamanan Bandara. Indonesia AirAsia tidak akan bertanggungjawab terhadap barang-barang yang disita oleh pihak Keamanan Bandara. 21. Berdasarkan kebijksanaan perusahaan kami, barang-barang di bawah ini juga

12. Seat assignment - Subject to availability you may pay a fee for an advance seat request (ASR) at the time of reservation for an advance seat assignment.
Please refer to our fee schedule for the fee for an ASR. Where an ASR is purchased, we reserve our right to assign or reassign seats at any time, even after

boarding of the aircraft. This may be necessary for operational, safety or security
reasons. We do not guarantee any specific seat reassignments, whether for an aisle, window, exit row, or other type of seat. We will, however, make reasonable efforts

tanpa transit dan tidak bertanggung jawab terhadap penerbangan lanjutan. Adalah
tanggung jawab Anda ketika melakukan pembelian kursi untuk memastikan tenggat waktu yang cukup bagi Anda untuk melakukan pengambilan dan

dilarang untuk dibawa, baik sebagai bagasi kabin maupun check-in bagasi:
a) Tumbuhan Hidup b) Buah-buahan c) Senjata api dan amunisi d) Organ, embrio atau contoh jaringan dari makhluk hidup e) Binatang

to honour paid seat assignments.

13. Once booking is issued, Name Change is not allowed.Please refer to the Fee Schedule for countries where Name Change is allowed.

pemeriksaan ulang bagasi. Dengan alasan apapun Indonesia AirAsia tidak bertanggung-jawab terhadap terjadinya kegagalan dalam melaksanakan
penerbangan lanjutan tersebut.

f) Kursi roda yang dioperasikan dengan alat elektronik/baterai

g) Daftar ini belum sepenuhnya lengkap, oleh karena itu Indonesia AirAsia berhak

Other changes areyang also not allowed unless the following rules apply: 4. Setiap kursi setiap waktu menambah daftar barang-barang yang sudah dibeli dilarang untuk dibawa jika kami a) More than 48 berlaku untuk (forty eight) hours before the original scheduled time penumpang yang of namanya tercantum didalam rasa barang-barang departure dokumen penerbangan tersebut menimbulkan (i) A change fee will be dan hanya berlaku resiko yang berbahaya. imposed per passenger untuk tanggal dan Catatan: Mohon untuk per sector nomor penerbangan merujuk pada Syaratyang tercantum di (ii) The change fee must be syarat dan Kondisi pada paid immediately upon dalam dokumen changes made penerbangan. Pasal 8.1 mengenai 5. Indonesia AirAsia Barang- barang yang saat ini adalah tidak dapat diterima penerbangan tanpa sebagai Bagasi atau dibawa didalam Bagasi. menggunakan tiket. Yang diperlukan hanyalah nomor pemesanan atau cukup menyebutkan nama anda. Yang Mohon untuk meminta penjelasan mengenai Syarat-syarat dan Kondisi tersebut di paling penting untuk bandara dan diperhatikan adalah counter anda menunjukkan penjualan kartu identitas atau kami atau situs www.airasia. com. paspor pada waktu melapor di bandara (pada saat check-in dan pada saat masuk ke
22. Indonesia AirAsia membebankan biaya untuk peralatan olah raga. Untuk ruang tunggu b) Within 48 (forty eight) hours before the original scheduled time of departure

(i) Flight changes are not allowed. c) Difference of airfare (applies for flight

changes only) (i) If the new booking is in a lower fare class than the original
booking, the difference will not be refunded; or (ii) If the new booking is in a higher fare class

keberangkatan).

6. Check-in counter Indonesia AirAsia dibuka 2 (dua) jam dan ditutup 45 (empat puluh lima) menit sebelum jadwal keberangkatan.

informasi selengkapnya mengenai biaya peralatan olah raga, silahkan kunjungi airasia.com
23. Saat pemesanan telah dilakukan, Indonesia AirAsia dapat merubah jadwal dan/ atau

a) Penumpang diminta untuk melapor di check-in counter sekurang-kurangnya 2

(dua) jam sebelum jadwal keberangkatan dan berada di ruang tunggu keberangkatan 30 (tiga puluh) menit sebelum jadwal keberangkatan. Gerbang

than the original booking, the fare difference must be paid by passenger.
14. Passengers who require special medical assistance must advise Indonesia AirAsia at

membatalkan, mengakhiri, mengalihkan, menunda penjadwalan ulang atau mengalami keterlambatan bila Indonesia AirAsia menilai alasan tersebut adalah wajar dikarenakan
keadaan di luar pengendalian Indonesia

the point of booking. Indonesia AirAsia is not equipped for medical evacuation and reserves the right to decline such passengers.

AirAsia karena alasanmenuju pesawat (boarding gate) akan alasan keamanan atau komersial. Bilamana dalam ditutup dua puluh (20) keadaan pembatalan penerbangan menit sebelum 15. It is the keberangkatan. b) Penumpang yang melapor setelah check-in counter ditutup, tidak diijinkan untuk

ini, Indonesia AirAsia akan:

a) Mengangkut penumpang pada kesempatan paling awal pada penerbangan terjadwal Indonesia AirAsia yang lain yang masih tersedia tempat tanpa biaya

responsibility of all pregnant women to advise Indonesia AirAsia of

naik ke pesawat dan kursi yang sudah dibeli dianggap hangus.

7. Setiap penumpang (kecuali bayi) diperbolehkan untuk membawa 2 (dua) buah bagasi ke dalam kabin pesawat dengan kombinasi diantara barang berikut: tas

their condition at the point of booking and at the check-in counter a) Pregnancy up to 27 weeks (inclusive): we will accept without a doctor's
certificate subject to the passenger signing a Limited Liability Statement. b) Pregnancy between 28 weeks to 34 weeks (inclusive): passenger shall produce

tambahan dan bilamana perlu memperpanjang masa berlaku pemesanan; atau

b) Bila penumpang memilih untuk bepergian di waktu lain, menyimpan nilai tarif penumpang dalam sebuah rekening kredit untuk perjalanan penumpang selanjutnya

kabin atau tas laptop atau sebuah tas jinjing (dengan berat maksimum 7kg dan
ukuran maksimum 56cm x 36 xcm x 23 cm). Bagasi tersebut diharuskan untuk dapat dimuat di bawah kursi di depan Anda atau di dalam tempat penyimpanan bagasi

a doctor's certificate confirming the number of weeks of pregnancy and that she is fit to
travel which certificate shall be dated not more than thirty (30) days from either the scheduled outbound or the scheduled inbound flight departure date as the

sejauh penumpang memesan dalam kurun waktu 3 (tiga) bulan setelahnya

Syarat-syarat perjanjian peraturan dalam negeri

kabin. Bagasi yang tidak memenuhi kriteria tersebut harus didaftarkan sebagai bagasi tercatat.
8. Biaya bagasi adalah biaya yang hanya dikenakan untuk Bagasi Tercatat, dimana

1. Perjanjian Pengangkutan ini tunduk kepada ketentuanketentuan Ordonansi

Pengangkutan Udara Indonesia (Stbl. 1939/100), UndangUndang Republik

Indonesia No.15 Tahun 1992 tentang Penerbangan juncto Peraturan Pemerintah Republik Indonesia No. 40 tahun 1995 serta kepada persyaratan yang berlaku

case may be. The passenger will be required to sign a Limited Liability
Statement. c) 35 (thirty five) weeks and over Indonesia AirAsia will not carry women during this

pembayarannya akan dikenai potongan harga apabila dilakukan bersamaan pada saat pemesanan kursi atau pembayaran dengan harga penuh apabila dilakukan di

period of pregnancy under any circumstances.

16. Infants aged less than 8 (eight) days will not be permitted to travel on board Indonesia AirAsia unless with a doctors certification.

konter check-in bandara. Pembayaran pertama kali mengenai dilakukan untuktarif, minimal 15 kg dinas (kecuali waktu Pengangkutan, peraturan

keberangkatan dan untuk setiap Bagasi Tercatat dan akan dikenakan tambahan biaya untuk setiap kelipatan 5 kg. Setiap penumpang dengan Bagasi Tercatat yang beratnya melebihi
15 kg atau yang beratnya melebihi dari biaya bagasi yang telah dibayarkan pada saat

17. No smoking is permitted on any of our flights. Smoking in any form akan dikenakan biaya kembali per kg di konter check-in bandara.
9. Indonesia AirAsia akan mengangkut penumpang dan

pemesanan kursi

bagasinya sesuai dengan tanggal dan waktu penerbangan yang telah dipesan oleh penumpang tetapi tidak

waktu kedatangan yang tersebut didalamnya) dan peraturan lain dari pengangkut,
yang merupakan bagian yang tidak dapat dipisahkan dari perjanjian ini dan yang

menjamin ketepatan sepenuhnya. Indonesia AirAsia dapat melakukan perubahan

tanpa pemberitahuan sebelumnya.

including E-cigarettes is also not permitted on any of our flights. 18. All fares, flight schedules and routes published are correct at the time of printing.

f ) E l e c r i c a l / b a t t 13.

e r y o p e r a t e d w h e e l c

h a i r s

date and flight as specified.

Conditions of Contract Domestic Regulation

10. Apabila terjadi keadaan di luar kemampuan yang menyebabkan terjadinya penundaan ataupun pembatalan penerbangan, Indonesia AirAsia akan berusaha

dapat diperiksa di kantor pemesanan pengangkut. 2. Tiket penumpang ini hanya dapat dipergunakan oleh orang yang namanya tertera
didalamnya dan tidak dapat dipergunakan oleh orang lain. Penumpang menyetujui bahwa

Indonesia AirAsia reserves the right to revise any part of the terms and conditions, fare and flight schedules without notice.
19. There are certain articles or substances which when transported by air, are capable of

g) This list is not exhaustive and Indonesia AirAsia may at anytime add more
prohibited items if we feel its carriage can pose a significant risk Note: Please refer to our full Terms and Conditions Article 8.1 under Items Unacceptable as

1. Carriage hereunder is subject to the regulations of the Air Transport Ordonantie of The Republic of

Indonesia Stbl. 1939/100, the law of the Republic of Indonesia No. 15, 1992 concerning Civil Aviation, the Government Regulation

S t a t e

ofis the 5. Indonesia AirAsia now a Republic of Indonesia No. 40, ticketless airline. All you need 1995 and to the applicable is a booking conditions ofnumber or b) Usia kehamilan antara 28 (dua puluh delapan) sampai dengan 34 (tiga puluh empat) minggu (inklusif ): Penumpang dapat diberangkatkan dengan surat
mention your name. Most importantly, bring along your identification card or passport for carriage, tariffs, time tables (except the times of departure and arrival stated therein) and other regulations of the carrier, which form an inseparable part

apabila diperlukan pengangkut dapat memeriksa apakah tiket dipergunakan oleh yang berhak. Jika tiket ini dipergunakan atau dicoba untuk dipergunakan oleh
seseorang yang lain daripada yang namanya tercantum di dalam tiket ini, maka pengangkut berhak untuk menolak untuk memgangkut orang tersebut serta hak

posing a significant risk to health, safety, property and environment, therefore without risking the safety of our guests, staff and property, these items are
prohibited either as unchecked baggage or checked baggage. If you are intending to carry any items that are out of the ordinary, kindly contact Indonesia

Setela h dilaku kan pemb elian kursi, tidak diijin kan untuk melak ukan Perub ahan per kilogr am.

pengangkutan dengan tiket ini oleh yang berhak menjadi batal.

3. Pengangkut berhak untuk menyerahkan penyelenggaraan perjanjian memindahkan penumpang ke penerbangan lainnya pengangkutan dan biaya-biaya tambahan yang

AirAsia for further assistance.

20. In line with international safety standards as practised by all airlines, there are Nama.Mohon merujuk pada Tabel Biaya dimana untuk beberapa negara,Perubahan Nama masih diijinkan. Untuk perubahan lainnya juga tidak dapat c) Pengangkut udara tidak bertanggung jawab terhadap kerusakan barangbarang

ini kepada perusahaan pengangkutan lain dan untuk mengubah timbul menjadi tanggung-jawab penumpang sepenuhnya.
11. Setiap penumpang dilarang membawa makanan dan minuman kedalam pesawat. Makanan dan minuman dengan harga yang terjangkau tersedia didalam pesawat untuk

some items that are classfied as Risk Items which are prohibited into the aircraft

tempat-tempat perhentian yang telah disetujui.

4. Bagasi tercatat yang diangkut berdasarkan perjanjian ini, hanya akan diserahkan kepada

cabin and must be checked-in. A display of the Risk Items is available at our checkin counters, kindly advise our staff if you have such items in your unchecked

pecah belah/cepat busuk dan binatang hidup jika diangkut sebagai bagasi.
d) Pengangkut udara tidak bertanggung jawab terhadap barang-barang berharga seperti uang, perhiasan, barang elektronik, obatobatan, dokumen serta surat berharga atau

Conditions from any of our airport and sales office counters or log on to

Ba gg ag e or to be Ca rri ed In si de Ba gg ag e. Ki nd ly re qu est fo r su ch Te rm s an d

keterangan dokter yang menyatakan usia kehamilan penumpang dan menyatakan bahwa penumpang dalam kondisi sehat untuk melakukan penerbangan, dengan and be at

Check-In purposes. 6. Indonesia AirAsias check-in counters are open 2 (two) hours before and closes
45 (forty five) minutes before the scheduled departure.

masa berlaku tidak kurang dari 30 (tiga puluh hari) hari dari tanggal keberangkatan (a) Passengers are advised to check-in at least 2 (two) hours in advance, penumpang. Penumpang sebagaimana dimaksud diwajibkan untuk
menandatangani Pernyataan Tanggung Jawab Terbatas (Limited Liability S t a t e

hereof and which are available for inspection at the carriers booking offices. 2. This passengers ticket is valid only for the person named hereon and transferable. The passenger is not that the agrees carrier
reserves the right to check if necessary, whether this ticket is utilized by the rightful person. If anyone other

the boarding gate 30 (thirty) minutes prior to the departure time. Boarding gate closes twenty (20) minutes prior to departure.

than the person named on the ticket travels or endeavors to travel on this ticket,

(b) Passengers who present the carrier is entitled to refuse themselves after check-in has such transportation and the closed will not be allowed

right of transportation c) Indonesia Airasia tidak dapat memberangkatkan penumpang dengan usia
kehamilan 35 (tiga puluh lima) minggu atau lebih. 16. Indonesia AirAsia tidak dapat memberangkatkan penumpang bayi dengan usia kurang dari 8 to board the flight and will forfeit their booking.

dilakukan,kecuali:
a) Perubahan dilakukan lebih dari 48 (empat puluh delapan) jam sebelum jadwal

penumpang yang jika tanda bukti klaim bagasinya dikembalikan kepada pengangkut.
5. Pengangkut bertanggung jawab atas kerusakan dan kerugiankerugian yang

dijual.
12. Pengaturan kursi Disesuaikan dengan ketersediaan kursi yang ada, Anda

bagggae. Any risk items that are carried in your unchecked baggage will be confiscated by the Airport Authorities. Indonesia AirAsia will not accept any

www.airasia. com 22. Indonesia AirAsia has a sports equipment fee. For more info about sports
equipment fee, logon to airasia.com

7. Each passenger (except infant) is allowed to carry 2 (two) Unchecked baggages

with a combination of any two of the following: cabin bag or a laptop bag or a handbag (max. weight 7kgs and max. size 56cm x 36cm x 23cm) into the cabin.

on this ticket by the person entitled on the carriage will lapse.

3. The carrier reserves the right to substitute other carriers for the execution of the contract and to alter agreed stopping places. 4. Checked baggage carried
hereunder will only be delivered to the passenger on production of the baggage claim tag.

dapat membayar Permintaan Pengaturan Kursi Lebih Awal (Advance Seat

responsibility nor liability for any items confiscated by the Airport timbul pada bagasi penumpang berdasarkan pada

keberangkatan: (i) dikenakan biaya sebesar untuk setiap penumpang dan setiap rute penerbangan; serta (ii) harus dibayarkan pada waktu perubahan tersebut dilakukan b)

sejenisnya jika dimasukkan kedalam bagasi.

23. At any time after a booking has been made, Indonesia AirAsia may change
the schedule and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond

syarat-syarat dan batas-batas yang

Authorities.
ditentukan di dalam Peraturan Pemerintah Republik Indonesia No. 40 tahun 1995

Request/ASR) pada saat pemesanan untuk pengaturan kursi. Mohon merujuk pada

21. As per our company policy, the following items are also prohibited, as
unchecked or as checked baggage:

6. Tidak ada agen, pegawai atau wakil pengangkut yang Dalam kurun waktu 48 memiliki hak (empat puluh delapan) untuk mengubah jam sebelum jadwal atau membatalkan syarat-syarat pengangkutan, tarif, jadwal dan keberangkatan, (i) tidak diijinkan untuk

(delapan) hari kecuali ada surat keterangan dokter. 17. Setiap penerbangan Indonesia AirAsia adalah penerbangan bebas asap rokok.
Merokok dalam bentuk apapun termasuk rokok elektronik (ECigarettes) juga dilarang dilakukan di dalam pesawat.

Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Any excess has to be checked in as excess baggage.
8. A baggage fee is charged for the carriage of Checked Baggage, which will be charged at a discounted rate if purchased at time of booking or at a full rate at the Airport Check-in

5. The carrier is liable for the damage and loss on the passengers baggage subject to the Government Regulation of the Republic of Indonesia No. 40, 1995 and the
conditions of the carriage of the carrier. a) A baggage is regarded received in good order and condition by the passenger unless the passenger claims otherwise upon receipt

melakukan perubahan penerbangan; dan c) peraturan lain dari pengangkut yang berlaku, baik sebagian maupun seluruhnya.

informasi mengenai biaya untuk ASR. Ketika ASR telah dibeli, kami dan syarat-syarat berhak untuk umum pengangkutan dari pengangkut.

Selisih tarif (hanya berlaku jika ada perubahan penerbangan). (i) Jika pembelian

our control or for reasons of safety or commercial reasons. In the event of such flight
cancellation, Indonesia AirAsia shall at our option, either: a) carry you at the earliest opportunity on another of our scheduled services on

18. Setiap tarif, jadwal dan rute penerbangan adalah yang berlaku pada saat diumumkan.
Indonesia AirAsia berhak untuk melakukan perubahan syarat-syarat dan

counters. A minimum of 15kg of Checked Baggage may be

purchased at first instance and then in increments of 5kg. Any passenger checking

menentukan atau memindahkan kursi Anda kapanpun, bahkan ketika Anda telah memasuki pesawat. Hal ini dapat disebabkan karena alasan operasional, keselamatan
atau keamanan. Kami tidak menjamin adanya pengaturan ulang kursi

a) Bagasi dianggap telah diterima dalam kondisi dan keadaan yang lengkap dan baik a) Live Plants b) Fruits c) Firearms & ammunition
pada saat penerimaan kecuali apabila penumpang mengajukan protes pada saat penerimaan barang tersebut. d ) O r g a n s , e m b r y o s o r t i s s u e s a m p l e s e ) P e t s

kursi yang baru merupakan kursi dengan kelas yang lebih rendah dari tarif

Penumpang yang namanya tercantum di dalam tiket ini diasuransikan pada PT.

of his/her baggage. b) All claims are subject to proof of amount of

penerbangan sebelumnya, maka selisih tarif tidak Asuransi akan dikembalikan; atau (ii) Jika Kerugian Jasa Raharja berdasarkan UndangUndang No. 33/1964 juncto
pembelian kursi yang baru merupakan kursi dengan kelas yang lebih tinggi dari tarif penerbangan sebelumnya maka selisih tarif harus dibayar oleh penumpang. peraturan-peraturan pelaksanaannya.
PT. Indonesia AirAsias General Terms and Conditions

which space is available without additional charge and, where necessary, extend
the validity of your booking; or

ketentuan umum, tarif dan jadwal penerbangan tanpa pemberitahuan

s e b e l

in baggage which exceeds actual loss. The liability for lost 15kgs or the amount purchased or damaged baggage is limited at time of booking will be to IDR 100.000 19. Terdapat beberapa barang atau benda ketika bepergian menggunakan
transportasi udara yang dapat menimbulkan gangguan pada kesehatan, charged on a per kg basis at the Airport Check-in counters.

secara khusus, baik itu di gang kabin, dekat jendela, di jalur pintu nyata diderita. Tanggung keluar atau yang lainnya. jawab terbatas untuk
Kami akan, bagaimanapun juga, berusaha untuk dapat memberikan kursi yang sesuai dengan pengaturan kursi yang telah Anda bayarkan. kehilangan dan kerusakan bagasi

b) Semua tuntutan ganti kerugian harus dapat dibuktikan besarnya kerugian yang secara

ditetapkan sejumlah setinggi-tingginya IDR 100.000,- (seratus ribu rupiah)

14. Setiap penumpang yang membutuhkan bantuan khusus medis harus

melaporkan kepada Indonesia AirAsia pada waktu dilakukan pemesanan. Penerbangan Indonesia AirAsia tidak dilengkapi dengan peralatan khusus medis

1. All Indonesia AirAsia fares are 1way and excludes airport tax, insurance
surcharge and administration fees. 2. All bookings sold are nonrefundable.

b) should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3)
months therefrom.

(one hundred thousand rupiahs) per kilogram. c) The carriage assumes no liability
for fragile/perishable articles and live animals if carried as baggage. d) The

9. Indonesia AirAsia will try to carry you and your Baggage in accordance with the

keselamatan, barang dan lingkungan, oleh karena itu demi keselamatan tamu kami, date and time of the
flight(s) specified, but does not guarantee it will be able to do karyawan dan barang, dapat ditemukan di barang-barang tersebut check-in counter dilarang untuk dibawa kami, mohon baik sebagai bagasi menghubungi

carrier assumes no liability for as valuable goods such money, jewellery, so. Schedules may change without notice.
10. Where due to circumstances beyond our control and the flight is delayed or cancelled,

24. In the event of inconsistencies between the provisions of PT. Indonesia AirAsias General Terms and Conditions and Conditions of Contract Domestic

dan berhak menolak untuk mengangkut penumpang tersebut.

15. Setiap penumpang yang mengandung (ibu hamil) harus melapor kepada

3. Indonesia AirAsia is a low cost point-to-point airline and shall not be responsible
to you for any connecting flights. It is your Regulation, Conditions of Contract Domestic responsibility when making bookings to Regulation shall prevail.

kabin maupun sebagai check-in bagasi. Jika anda menginginkan untuk membawa barangbarang yang dimaksud, mohon menghubungi Indonesia AirAsia untuk
bantuan lebih lanjut. 20. Berpedoman pada standard keselamatan internasional yang diterapkan oleh seluruh maskapai penerbangan, terdapat beberapa barang yang dikategorikan sebagai

karyawan

wheter you have checked in or not, Indonesia AirAsia will try to assist you to get your destination but will not be responsible for paying any cost or expenses you may
incur as a result of the delay or cancellation. 11. Passengers are not allowed to consume their own food on board. Reasonably priced snacks and refreshments are available for purchase on board.

Indonesia AirAsia pada waktu dilakukan pemesanan dan pada waktu melapor di check-in counter.
a) Usia kehamilan sampai dengan 28 (dua puluh delapan) minggu dapat diberangkatkan

Jawab Terbatas (Limited Liability

tanpa surat keterangan dokter dan penumpang tersebut diwajibkan untuk menandatangani Pernyataan Tanggung

allow time for baggage collection and recheck. We shall not be liable for your failure to meet any connecting flights.
4. Each booking sold is valid for the passenger named, and valid for travel on the

Barang Berbahaya yang dilarang untuk dibawa ke dalam kabin pesawat tetapi harus dimasukkan sebagai check-in bagasi. Daftar Barang Berbahaya

electronic device, medicines, documents and valuable papers etc, kept in the

baggage.
6. No agent, employee or representative of the carrier has authority to

alter or waive either wholly or partly any provision of the applicable conditions of carriage, tariffs,

passenger named
hereon is insured with PT. Asuransi Kerugian Jasa Raharja in accordance with Act No. 33/1964 juncto its implementation regulations.

time tables and other regulations of the carrier. The

imposed even after the date that your booking has been confirmed. You AIRASIA'S TERMS & CONDITIONS OF CARRIAGE shall nevertheless bear such government taxes, charges or insurance Article 1 Definitions surcharge as and when they fall due prior to departure. Please refer to our 1.1 Meanings: In these Terms & Conditions, these particular expressions fee schedule for amounts on taxes, charges and Insurance Surcharge. We have the following meanings : shall refund airport tax only. Airport tax is only refundable if requested in

It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. In any event, without derogating from the generality of other provisions of these Terms & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you Baggage or baggage means your and without having to personal property accompanying you refund to you any fare writing within 6 months of the travel date paid: (a)if you attempt and the refund is subject to a to in connection with refund processing fee, check in inside fortyyour trip. Unless where applicable. five (45) minutes* otherwise specified, it 4.4 Currency: Fares before your includes both and charges are scheduled flight your Checked and payable in the departure time; (b) if Unchecked Baggage; currency prescribed you fail to have Baggage with our published proper identification Checkmeans a fares unless or fail to identify document issued to otherwise specifically yourself to our staff; Passenger by us as a stated by us. (c) if you fail to have receipt for Checked 4.5 Accuracy: All the proper Baggage and which fares, prices, flight documents, permits, relate to the carriage schedules, routes visa, necessary for of Checked Baggage published, prebooked travel to a particular and includes the products and services place or country; (d) if Baggage Identification are correct at the time you have not fully Tag. of publication and are paid any fare or other Baggage subject to change at fees or charges due Identification Tag any time and from time to us; (e) if you have means a document to time without prior been violent to our issued by us solely notice. staff or caused for identification of 4.6 Applicable Fares: disturbance at our Checked Baggage. Applicable fares are counter or have Checked those published by us abused our staff Baggage means or on our behalf, whether physically or baggage of which we whether electronically verbally; (f) if the take custody and for or by way of other Government or other which we have medium. Fares may authorities prohibits issued a Baggage exclude administration your checking in or Identification Tag; it fees, service charges boarding the aircraft; is also sometimes and other charges (g) if referred to as unless otherwise in our judgment, you registered specifically stated by are not fit to travel baggage. us. due to drunkenness Conditions of or any obvious Contract means Article 5 Booking of adverse medical those statements Seats condition; and/or (h) contained in or 5.1 Confirmation of if in our judgment, delivered with the Booking: The booking you are not medically Itinerary, identified of a Seat is confirmed fit to travel or your as such and which after full payment of the medical condition incorporate by fare is made and after poses or could pose reference, these we issue you a booking a danger or threat to Terms & Conditions number and/ or the the health of other and notices available Itinerary. Once passengers. * For at our offices and confirmed, the booking AirAsia flights to and check-in counters. cannot be cancelled from Australia our Connecting Time and payments made check-in counters will means a time are not refundable. open 3 hours and between the arrival 5.2 Confirmation of close 60 minutes of one flight to the Booking: The booking prior to the scheduled departure of another of a Seat is confirmed flight departure time flight for FLY-THRU after full flights which shall not 6.1.2 Self be less than ninety Check-in: We (90) minutes and not offer a self more than six (6) check-in hours apart. We facility. The facility is subject to specific requirements and restrictions to reserve the right to revise the Connecting Time changes after checking in which may without prior advise due to payment of the fare be viewed on our is made and after we issue you a booking website under Self number and/ Check-in. airport restrictions Itinerary wherein the or the Itinerary. imposed upon us by arrival of the first Once confirmed, the airport operator flight and the the booking cannot and/or departure of the be cancelled and operational subsequent flight is payments made requirements. within the are not refundable. Damage includes Connecting Time. 5.3 Flight Change: death, bodily injury Itinerary or Once a booking to a passenger, "Travel Itinerary" number has been delay, loss, partial means the document issued, flight changes loss or other we issue to are subject to the damage, arising out following terms: Inside of or in connection of forty-eight (48) with carriage or other hours prior to the services incidental scheduled flight thereto performed by departure time, no us. changes are allowed. Electronic The charges for flight Coupon means change outside of an electronic flight forty-eight (48) hours coupon or other prior to the scheduled value document flight departure time held in our are provided for in the database. Fee Schedule , subject Electronic Ticket to the following means the Itinerary conditions: issued by us or on our (a) if a lower fare is behalf, the available, the difference Electronic Coupon in fares will not be and if applicable, a refunded to the boarding document. passenger; (b) if the Flight Coupon new flight booked is in a means that portion of higher fare class than the Ticket that bears that of the cancelled the notation good booked flight, the for passage or in the difference in fares shall case of an Electronic be paid by the Ticket, the Electronic passenger before the Coupon, and cancellation or change indicates the can be made; (c) the particular places change is not confirmed between which you until we issue you a new are entitled to be Itinerary and/or booking carried. FLYnumber. (d) changes on THRU means flight route(s) are not allowed. transfer services for 5.4 Promotional flights purchased Fares: Article 5.3 under a single regarding Flight

Change rules and Article 5.5 regarding Name Change do not apply to certain selected promotional fares.

6.1.3 Unavailability of Seat: There is a chance a seat may not be available for you on your flight even if your booking is confirmed. This is due to the common practice in the airline industry of overbooking. In the event of such unavailability of seat, we shall at our option, either: a) carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or should you Passenger that includesb) the Passenger's name, flight information, booking 5.5 Name Change: Once a booking number has been issued, you are not number, Conditions and to any liability we of Contract and may have in relation notices to that carriage and Passenger, transportation. you, your and 2.2 Terms & yourself means Conditions any person, Prevail: Except as except members provided in these of the crew, Terms & carried or to be Conditions, in the carried in an event of aircraft with our inconsistency consent. between these Route means Terms & Conditions the flight from and our Conditions the airport at the of Contract or any point of origin to other regulations the airport at the we point of destination. Seat means a seat in our aircraft. Tariff means our fares and charges published electronically or on paper. Ticket means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by us or on our behalf and including the Conditions of Contract and notices contained in it. Terms & Conditions means these Terms and Conditions of Carriage. Unchecked Baggage, means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin. We, our, ourselves,us and Carrier means AirAsia Berhad. Website means the internet site www.airasia.com provided by us for the purpose of Passengers making online bookings and to access information about us. 1.2 Captions: The title or caption of each Article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text. Article 2 Applicability 2.1 General: These Terms & Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggage performed by us or on our behalf

choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must rebook within three (3) months therefrom 6.1.4 Sole remedies: The options outlined in Article 6.1.3 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you. 6.2.1 Boarding: You should be at the boarding gate at least ninety (90) minutes prior to scheduled departure. Boarding closes twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel. 6.2.2 Passengers who have purchased a Hot Seat under our ASR

you may pay a fee for an advance seat request (ASR) at the time of reservation or up to 24 hours prior to the scheduled time of departure for an advance seat assignment. Please refer to ourfee schedulefor the fee for an ASR. Where an ASR is purchased, we reserve our right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for

allowed to substitute the passenger named in the confirmed booking with another passenger name. Please refer to the Fee schedule for countries where Name Change is allowed. 5.6 Payment: Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or these Terms & Conditions shall to disallow you to operational, board the aircraft. safety or security reasons. We do not guarantee any specific 5.7 Personal Data: You prevail. hereby acknowledge seat reassignments, Malaysian children 2.3 Language: The and agree that your whether for an aisle, traveling to Sabah language of these personal data has been window, exit row, or or Sarawak: Terms & Conditions is other type of seat. We Children under the given to us for the English and even purposes of making will, however, make age of 12 shall be though there may be reasonable efforts to bookings for carriage allowed to board by translations of these and providing you with honour paid seat producing the Terms & Conditions in assignments. confirmation of that original birth booking, providing and certificates or identity developing ancillary cards or Adoption services and facilities, Certificates (such facilitating immigration Adoption other 5.8.2 If at any time after successfully and entry procedures, languages, purchasing an ASR and our schedules accounting, billing and English shall Certificate shall be as prescribed by the auditing, checking credit be the sole National Registration Department or other payment cards, language used security, administrative in the and legal purposes, in are of Malaysia). Children credit card issuance, te changed, aged 12 and above rp systems testing, terminated, shall be required to re maintenance and delayed or produce ta development, statistical merged ti due to analysis, and helping us o circumstan in any future dealings n ces which with you. For these of purposes, by entering th into a contract of e carriage with us you s authorize us to retain e and use your personal T er data and to transmit it to m our own offices, s authorized agents and & third party business C associates, government o agencies, other carriers n or the providers of the di services mentioned ti above. o 5.8 Seating: We do n s. not guarantee to provide any we reasonably consider to be particular seat in the beyond our control or for A aircraft and you commercial reasons their r original birth certificates or agree to accept any identity cards. seat that may be or reasons of safety, we shall at allotted or is our option, either: a) carry you on otherwise made the same International available on the Routes: All passengers traveling flight. You will be on international routes allocated a seat 3.1 Prima Facie the terms and Contract. upon Evidence Of conditions of the 3.3 Validity: The check-in. We reserve Contract The contract of carriage Itinerary is only valid the right to re-assign Itinerary is prima between you and for the Passenger seats at any time, facie us. named and the flight including after boarding evidence of the 3.2 specified therein. of the aircraft. This may contract for carriage Transferability: 3.4 Identity: We will be necessary for between passenger The contract for provide carriage only operational, safety, and us. The Itinerary, carriage is only to the Passenger government regulatory, these Terms & transferable as named in the Itinerary health or security Conditions and our provided in or Electronic Ticket. reasons. Conditions of these Terms & You will be required 5.8.1Advance seat Contract (including Conditions and to produce request ( ASR ): applicable Tariffs) our Conditions of appropriate Subject to availability together constitute

service will be given priority queuing from the general boarding which will allow them to proceed to the aircraft first. Once general boarding has commenced, passengers who have purchased our Hot Seat shall join the general boarding queue. 6.3 No-show: You must be present at check in on time and be present at the boarding gate not later than the time specified by us at the time of check in. Failing to check in on time and boarding the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever. 6.4 Compliance: You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms & Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in may have dealing with particular subjects,

writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions. 6.5 Travel Documents: You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements. 6.6 Documents Advisory: Domestic Routes: Adults are required to produce their original identity cards* or passports for all domestic flights. Except for Malaysian children traveling to Sabah and Sarawak which travel documents are prescribed below, copies of children's birth certificates or identity cards** are required before they are allowed to board.

identification at check- ASR on the next must possess valid in. available flight; or b) passports with at least carry you on an ASR of six(6) month's validity Article 4 Fares equivalent value on the and the applicable 4.1General: Fares next available flight; or valid visas. Such apply only to c) carry you on any passengers shall carriage from the randomly assigned posses a return on an airport at the point seat on the next onward journey ticket. of origin to the available flight whereby If you have purchased airport at the point we will then refund you our FLY-THRU of destination. the ASR payment. The product, you are Fares exclude options outlined in this responsible for ground transport Article 5.8.2 are the ensuring you meet the services between sole and exclusive entry requirements of airports and remedies available to your final destination. between airports you and we shall have *Identity cards are valid and town terminals identification only in no further liability to their countries of unless otherwise you. issuance. specifically stated 5.9.1 In-flight ** The following by us. We are products: The shall qualify as strictly a provision of in-flight identity cards for products, services or children: Mykid for advertised Malaysia, Thai programmes is national ID card for subject to availability. Thailand and the In-flight products or Kartu Keluarga for services are nonIndonesia. refundable and non***The production transferable once purchased. We do not of an original passport qualifies accept any bookings as valid or changes to in-flight identification under products or services this article. within 6.7 Refusal of 48 hours from the Entry: You agree to scheduled flight pay the applicable departure time. We fare and/or penalties reserves the right, or fines whenever without prior notice, we, on order of any to amend/change the Government or prices or substitute immigration any component for authority, are in-flight products or required to return services.The you to your point of boarding pass is origin or elsewhere, proof of purchase of owing to your your pre-booked ininadmissibility into a flight products or country, whether of services and must be transit or destination. presented to the In such cabin crew onboard circumstances we to redeem the prewill not refund the booked in-flight fare to you. products or services. 6.8 Passenger All prices and/or Responsible for savings quoted for Fines, Detention your in-flight Costs, Medical prebooked products Costs etc.: If we are or services are required to pay or correct at the time of deposit any fine or booking. penalty or to 5.9.2 Meals: Meal selections are subject to variation from time to time. point-to-point Food may contain nuts, dairy and/or gluten. carrier and shall We do not accept any bookings incur any not be expenditure by reason of your failure to responsible to comply with laws, you for any connecting flights. We shall not be liable to regulations, orders, you for your failure to meet any demands or other or changes travel requirements of to your meal selections within 24 hours from the the scheduled connecting flights. If operator in respect of flight departure time. you have purchased your use of any of We reserves the right, our FLY-THRU our services or without prior notice, to product, the facilities will be in amend/ change the relevant terms addition to our fares, prices for prebooked governing FLY-THRU administration fees meals, substitute any in these Terms and and charges and component of the preConditions shall shall be borne by booked meal with an apply. If you have you, unless item of similar value purchased a FLYotherwise specifically subject to availability THRU involving more stated by us. Such and/or aircraft than one participating government taxes, suitability. The airline, you shall be charges and boarding pass is proof subject to the Terms insurance surcharge of purchase of your & Conditions of imposed on air travel pre- booked meal and Carriage of each may change from must be presented to respective airline. time to time and can the cabin crew onboard 4.2 Infants: The fees be to redeem your prefor infants between booked meal. All prices nine (9) days old to and/or savings quoted under the age of two from your prebooked (2) - 24 months) years meals are correct at old (on the date of the time of booking. travel) are provided 5.10 for in the fee TRAVEL schedule. An infant INSURANC may travel provided E: As our he sits on an adult's liability to lap. Only one (1) you is infant is allowed for limited, we one (1) adult. No recommend perambulators are that you allowed on board the purchase a aircraft. The number travel of infants is limited insurance to per flight due to safety cover: regulations and as i)changes in such, there may be a travel plans possibility that we and travel may not be able to cancellation accommodate your ii)loss, delay or damage request to carry to Baggage and/or infants with you. personal possessions 4.3 Government iii)medical cost incurred Taxes, Charges and including charges Insurance imposed by paramedics Surcharge: Any in cases of emergencies government taxes, at ports of departure charges or insurance and arrival surcharge imposed on air travel by the Artice 6 Check-in and Government, relevant Other Requirements authority or the airport

of Carriage 6.1.1Check-In, Deadlines and Conditions: Our check-in counters are open two (2) hours before the scheduled flight departure time. The counters close forty-five (45) minutes before the scheduled flight departure time*. Check-in deadlines may vary at different airports and for particular flights.

countries flown from, into or over or to produce the required documents or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession. 6.9 Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us. Article 7 Refusal and Limitation of Carriage 7.1 Right to refuse

carriage: We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that: a)such action is necessary for reasons of safety or security; b)such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; c)your conduct, status, age or mental or physical condition or the physical condition of your baggage is such: (i) as to cause reasonable fear of harm, to other passengers or to our crew; or (ii) that you may pose a hazard or risk to yourself, other persons or to property; d) you have committed misconduct on a previous flight and

there is a reasonable likelihood that such conduct may be repeated; e)you We will not be liable for locks damaged due to customs or security

words towards the crew or behave in a manner which causes discomfort, have not observed, or inspection at both inconvenience, are likely to fail to arrival and departure damage or injury to observe, our airports. other passengers of instructions; f)you 8.4 Checked the crew, we may take have refused to Baggage: Upon such measures as we submit to a security delivery to us of deem necessary to check; g)the Baggage to be prevent continuation applicable fare or any checked, we shall take of such conduct charges or taxes custody thereof and including restraint. payable have not issue a Baggage You may be been paid; h)the Identification Tag for disembarked and payment of your fare each piece of Checked refused onward is fraudulent; i)you do Baggage. Checked carriage at any point not have the proper Baggage must have and may be documents for travel; your name or other prosecuted for j)the booking of our personal identification offences committed Seat has been done affixed securely to it. on board the aircraft. fraudulently or Checked Baggage will 10.2If as a result of unlawfully or has be carried on the same your conduct we been purchased from aircraft as you unless decide, in exercise a person not we decide for safety, of our reasonable authorized by us; security or operational discretion, to divert k)the credit card by reasons to carry it on the aircraft for the which you paid for the an alternative flight. If purpose of fare has been your Checked Baggage offloading you, then reported lost or is carried on a you shall be liable stolen; l)the Itinerary subsequent flight we for all costs which or booking or will deliver same to you we incur of any Electronic Ticket is within a reasonable nature whatsoever counterfeit or time of arrival of that as a result of or fraudulently obtained; flight unless applicable arising out of that m)the Itinerary has law requires you to be diversion. been altered by present for customs 10.3 For safety anyone other than us clearance. reasons, we may or our authorized 8.5 Checked forbid or limit agent, or has been Baggage: A baggage operation on mutilated (in which fee is charged for the board the aircraft case we reserve the carriage of Checked of electronic right to retain such Baggage, which will be equipment, documentation); charged at a including but not and/or n)the person discounted rate if limited to, cellular checking in or purchased at time of telephones, laptop boarding cannot booking or up to 4 computers, prove that he is the hours prior to the portable person named as the scheduled time of recorders, passenger on the departure or at a full portable radios, Itinerary (we reserve rate at the Airport CD players, the right to retain such Check-in counters. A electronic games Itinerary in this minimum of 15kg of or transmitting circumstance). Checked Baggage devices, including 7.2 Unaccompanied may be purchased at radio- controlled Child: Children below first instance and then toys and walkieage 12 will not be in increments of 5kg. talkies. Operation accepted for carriage Any passenger of hearing aids unless they are checking in baggage and heart accompanied by a which exceeds pacemakers is person of at least 18 15kgs or the amount permitted. years of age. purchased at time of 10.4 Passengers 7.3 Passengers with booking will be are not allowed reduced charged on a per kg to consume their mobility/medical basis at the Airport own food and condition: For safety Check-in counters. beverage on reasons AirAsia can Please refer to our fee board. No carry only a maximum schedule for details on smoking in any of 4 passengers per all rates. form including Eflight who have The fee is noncigarettes is reduced mobility* refundable and nonpermitted on any provided that transferable. of our flights. quadriplegic Baby buggies, Non-perishables: : passengers are manual wheelchairs, Example chocolates, limited to not more mobility devices and biscuits, crisps can than 2 per flight. walking frames are be allowed in the Under certain carried free of cabin baggage circumstances we charge. provided they are may require the not consumed passenger to travel onboard. with a companion. Perishables: Are Please refer to 7.3.1 items that will spoil if (Travel with a kept under certain Companion). conditions, conditions such as, changes in temperature and humidity. If we find Passengers with illnesses or a medical perishables, condition are required to produce a example cooked Passengers may not use the unused food example rice, Checked Baggage of other noodles, sandwiches, medical certificate at passengers unless these items will check in confirming travelling on the same not be allowed in that they are fit to fly. Itinerary. Passenger the cabin For the booked in the same baggage and safety of other itinerary and does not guest must passengers we travel may not transfer dispose the reserve the right to their unused Checked mentioned. deny boarding Baggage weight to the Fruits: Allowed on passengers suffering other passenger(s) in board as cabin from infectious, the same Itinerary. For baggage provided the contagious or chronic health and safety items are properly diseases. reasons the Carrier will packed and sealed Passengers with not accept any and not consumed specific requirements individual item onboard. Please note requiring special exceeding 32 kg and that durian, jackfruit assistance and with combined and fruits with a passengers with dimensions of more pungent smell which illnesses including than 81cm height, are universally those that may require administering or carrying medication/ syringes onboard are banned in aircraft cabin requested to contact our call 119cm wide and will not be allowed in 119cm depth. This weight limit does not apply cabin baggage. to mobility centre at least 48 carriage. For health equipment. Sporting hours before the equipment may be scheduled flight carried in the hold of departure date to the aircraft upon make a prior payment of the fee set arrangement with us out in the fee schedule for the type of special and at your own risk. assistance required. You are therefore, Failure to notify us will advised to purchase the result in the service necessary insurance for being unavailable such items. Musical upon your arrival at instrument which the airport and you exceed our cabin being refused

baggage dimensions

Notice: If the passenger's journey involves an ultimate destination or stop in a country other than the and safety reasons passengers with specific provided it is within 75kg may be carried in the cabin if a seat for it has been country of requirements must check-in departure, the Warsaw Convention or the Montreal Convention at the airport. purchased and the appropriate fare paid. 1999 may be applicable and the Warsaw 7.3.1Travel with a companion: We may There is no baggage allowance associated Convention or the Montreal Convention require that you travel with a companion with the purchase of an extra seat 1999 governs and in most cases limits the if:8.5.1 FLY-THRU: liability of carriers for death or personal 1) it is essential for safety; or 2) the injury and in respect of loss of or damage 1. We will take all reasonable passenger is unable to assist in his own to baggage. measures necessary to avoid delay in evacuation from the aircraft; or 3) the 11.2 Notice of Baggage Liability carrying you and your baggage. passenger is unable to understand safety 2. Excess baggage and/or any other relevant Limitations: Liability for loss, delay or instructions. fees payable must be paid for both sectors at damage to baggage including any 7.3.2 Seating: We will make reasonable protruding parts of the baggage such as the point of origin. seating accommodations for wheels, feet, straps, pull/telescoping handles, hangar hooks, loose Passengers with specific requirements in accordance with applicable laws. 8.6 Unchecked flaps, zippers, pockets or other attached items Baggage: Passengers (except infants) are allowed two (2) is limited unless a higher We reserve the right to re-assign seats at items of baggage to be carried on board. value is declared in advance and additional any time, including after The items of baggage may be a combination charges are paid. Liability for domestic boarding of the aircraft. This may be of any two of the following: cabin bag or a travel and liability for international travel necessary for operational, safety, laptop bag or a handbag. The cabin bag vary according to the respective law. government regulatory, health or security shall not exceed the dimensions of 56cm X reasons 36cm 7.4 Pregnant Passengers: It is the duty of pregnant passengers to advise X 23cm and Where Warsaw Convention is not must more than pregnancy 7kg. Such baggage must fit underof Seat and at applicable: Where your carriage is not us of not the weigh progress of their at the point of booking subject to the liability rules of the Warsaw the seat in front Convention, the following of you or in an enclosed storage compartment in the cabin. the check-in counter. Our carriage of Items determined by us to be of excessive rules shall apply: pregnant passengers are subject to weight or size or of an offensive nature will (a)Any liability we have for Damage will be the following conditions: (a) Pregnancy up not be permitted on board. Subject to the reduced by any negligence on your part to 27 weeks (inclusive):Guest must sign prevalent applicable local laws and which causes or contributes to the Damage AirAsia/AirAsia X Limited Liability regulations passengers may take liquids on in accordance with applicable law. (b)We Statement at the time of check-in to board in their hand luggage provided they will not be liable for Damage to Checked or absolve AirAsia/Airasia X against any meet the following restrictions: Unchecked Baggage unless such Damage liabilities arising there from. (b) Pregnancy 1.The liquid is in a container with a maximum is caused by our negligence and such between 28 weeks to 34 weeks volume of 100 ml 2.That all liquid containers Baggage was within our control or custody. (inclusive):i) Submission of an approved meeting the maximum volume of 100ml each (c)Except in the doctor's medical certificate required. can be fitted ii)Doctor's medical certificate confirming the comfortably into a transparent, re-sealable 1 litre plastic bag The plastic bag case of an act or number of weeks of omission done with intent to cause Damage or pregnancy and the certificate shall be dated should be presented separately at security. You may be required to dispose recklessly and not more than thirty(30)days with knowledge that Damage would probably result, our from either the scheduled outbound or the of liquids which do not meet the above liability in the case of Damage to Checked scheduled inbound flight requirements. Baggage and Unchecked Baggage shall be departure date as the case may be. iii) 8.7 Collection and Delivery of Baggage: limited to amount as provided for in the Fee Guest must sign AirAsia/AirAsia X Limited You shall collect your Baggage as soon as it Schedule . If the weight of the Baggage is Liability Statement at the time of check-in to is available for collection at places of not recorded on the Baggage Identification absolve AirAsia/ AirAsia X against any destination. If you do not collect it within a Tag, it is presumed that the total weight of liabilities arising there from. (c)Pregnancy reasonable time and the baggage needs to be the Checked Baggage does 35 weeks and above: Carriage not stored at our premises, we may charge a not exceed the applicable free baggage permitted on AirAsia/AirAsia X storage fee. If Checked Baggage is not allowance for the class of carriage Infants 8 days and/or below: We reserve claimed within one (1) month of the time it concerned. If in the case of Checked the right not to carry infants was made available to you, we Baggage, a higher value is eight (8) days-old and/ or below. We may in our absolute discretion decide may declared in writing pursuant to an excess dispose of it without any liability to you. Only the bearer of the valuation facility, our liability to carry such infants on our flights when Baggage Identification Tag delivered to the shall be limited to such higher declared such carriage is expressly Passenger at the time the Baggage was value. (d)We will not be liable for any sanctioned in writing by a medical checked, is entitled to delivery of Baggage. If Damage arising from our compliance with practitioner and when the parent of the a person claiming the Baggage is unable to applicable laws or Government rules and infant signs a Limited Liability Statement. produce a Baggage Identification Tag for regulations or from your failure to comply identification of the Baggage, we will deliver with the same. (e)Except where other Article 8 Baggage the Baggage to such person only on condition specific provision is made in these Terms & that he has established to our satisfaction his Conditions, we shall be liable to you only for right recoverable compensatory 8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage: thereto, and if damages for proven losses and costs in required by us, such person shall furnish adequate security accordance with applicable law. We reserve the right to refuse carriage of to indemnify us for any loss, damage or (f)We are not liable for any Damage such baggage or such items expense which may be incurred by us as a caused by your Baggage. You shall be found in baggage as follows: (a)Items result of such delivery. Acceptance of responsible for any Damage caused by which are not properly packed in Baggage by the bearer with of the your Baggage to other suitcases or other suitable containers in order to ensure safe carriage Baggage Identification Tag without complaint at the time of delivery is prima persons or property, include our property. (g)We shall have no liability ordinary care and handling; (b)Items which facie evidence that the Baggage has been whatsoever for Damage to articles or items are likely to endanger the delivered in good condition and in not permitted to be contained in Checked aircraft or persons or property on board the accordance with the contract of carriage and Unchecked Baggage including but not aircraft, such as those specified in the between us. limited to fragile or perishable items, items Dangerous Goods Regulations of the having a special value, such as money, International Civil Aviation Organization jewellery, precious metals, computers, Article 9 Schedules, Cancellations (ICAO) and the International Air Transport personal electronic devices, negotiable 9.1 Schedules: We will use our best efforts Association (IATA) and in our Terms & papers, securities, or other valuables, to avoid delay in carrying you and your Conditions and Conditions of Contract. business documents, passports baggage. We will endeavour to adhere to (c)Items the carriage of which are prohibited published schedules in effect on the date of and other identification documents, title by the applicable laws, regulations or orders travel. However, times shown in timetables, deeds or samples. (h)We are not of any state or country to be flown from, to schedules or elsewhere are subject to change responsible for any illness, or disability, or over; (d)Items which in our reasonable including death, attributable to your physical at any time and from time to time and we opinion are unsuitable for carriage by reason shall not be liable in any way whatsoever for condition or for the aggravation of such of their weight, shape, size or character; any loss incurred by passengers as a result of condition. (i)The contract of carriage (e)Fragile or perishable items; (f)Live or including these Terms & Conditions and such change. dead animals; (g)Human or animal remains; 9.2 Cancellation, Changes of Schedules: At exclusions (h)Fresh or frozen seafood or other meats or limits of liability, applies to our authorized any time after a booking has been made we provided that such items may be carried on may change our schedules and/or cancel, agents, servants, employees and board as hand luggage only if we are representatives to the same extent as they terminate, divert, postpone reschedule or satisfied that they have been properly delay any flight where we reasonably consider apply to us. The total amount recoverable packed. Strictly only styrofoam and/or cooler this to be justified by circumstances beyond from us and from such authorized agents, boxes that contain dry food/non-perishables our control or for reasons of safety or servants, employees and representatives are allowed to be checked-in after inspection commercial reasons. In the event of such shall not exceed the amount of our own of contents by relevant authorities. Should liability if any. (j)Nothing in these Terms & flight cancellation, we shall at our option, passengers refuse inspection, we have the Conditions of the Conditions of Contract either: right to reject admission of luggage; (i) shall waive any exclusion or limitation of our Firearms liability under the Warsaw Convention or any other applicable Convention or applicable and ammunition; (j) Explosives, flammable (a)carry you at the earliest opportunity on another of our scheduled services laws unless or non-inflammable gas (such otherwise expressly stated by us. as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled on which space is available without additional charge and, where aqualung cylinders, liquid nitrogen), necessary, extend the validity of your Article 12 Time Limitation on Claims and flammable liquids (such as paints, Actions booking; or (b)should you choose to travel thinners, solvents) flammable solids 12.1Notice of Claims: Acceptance of at another time, retain the value of your fare (such as matches, fire lighters), Baggage by the bearer of the in a credit account (such for as organic peroxides (such as resins), poisons, infective substances your future Baggage Identification Tag without complaint travel provided that you must re-book within three (3) months at the time of delivery is viruses, bacteria), radioactive material (such therefrom. sufficient evidence that the Baggage has as radium) corrosive been delivered in good condition and in 9.2.1 FLY-THRU: If a delay or materials (such as acid, alkali, mercury, accordance with the contract of carriage, cancellation/reschedule of our flight causes thermometers), magnetic substances, unless you prove otherwise. If you wish to you to miss a FLY-THRU flight on which you oxidizing materials (such as bleaches). (k) file a claim or an action regarding Damage hold a confirmed booking, you are entitled to Weapons such as antique firearms, swords, the following: to Checked Baggage, you must notify us as knives and similar items provided that such If your flight is delayed at the point of origin soon as you discover the Damage, and at items may be allowed as checked baggage i. a free move to the next available flight that the latest, within seven (7) days of receipt of at our absolute discretion for very special the Baggage. If you wish to file a claim or an connects to the final destination within our reasons. These cannot be carried into the action regarding delay of Checked Baggage, Connecting Time.If your subsequent flight is aircraft for any reason whatsoever. you must notify us within twenty-one (21) delayed days from 8.2 Valuable and Fragile Goods: Passengers are strongly advised not to ii. a free move to the next available flight within our Connecting Time. If your the date the Baggage has been placed at your disposal. Every such

Article 11 Liability Limitations Warsaw, Montreal Convention

check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like. 8.3 Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.

new flight does not meet our Connecting Time or if the next available flight falls on the next day, we will not provide the following I. Day or overnight accommodation II. Surface transfers III. Storage of your checked baggage. You are required to collect your bags at the transit point and recheck-in for new subsequent flight. 9.3 Sole remedies: Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you. Article 10 Conduct Aboard Aircraft 10.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any passenger or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking in any form including E-cigarettes, alcohol, use of cellular telephones, or use any threatening, abusive or insulting

notification must be in writing and posted or delivered to us within the above periods Limitation of actions: Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard Article 13 Modification and Waiver 13.1 None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.

Last updated: 1 May 2013