HP StorageWorks MSL2024 Tape Libraries - Tape library Err...

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HP StorageWorks MSL2024 Tape Libraries - Tape library Error Codes

Explanation of error codes Main error code descriptions Error sub-code descriptions Troubleshooting

Tasks Download drivers and software Troubleshoot a problem Setup, install, and configure Discover and use a product Perform regular maintenance Upgrade and migrate Recycle and dispose Resources Customer Self Repair Diagnose problem or Chat (HP Instant Support) Support Forums Guided troubleshooting Manuals Submit a support case See more... Help Site map HP Support Center

If an error occurs during operation of the library, the library stops the current operation and displays an error code on the LCD screen. Unless otherwise noted in the Troubleshooting table , try to resolve the error by cycling power to the library and retrying the last operation. If the error persists, contact support personnel, see HP Technical Support .

Explanation of error codes

Example: On the Operator Control Panel (OCP), the code will be displayed as:

Example: The OCP error log displays: Err 0: 9B 43 15, Enter for Text . The code 9B is the main error code, 43 is the error sub-code, and 15 is sub-code specific information for factory use only. The Date/Time is in the format: YYYY-MM-DD and the hours will be in 24h clock format. Example: On the RMI error log, an error entry will be displayed as:

Main error code descriptions

The following table lists the main error codes with details and a solution.

Main error codes

Error Code 80 81 82 83 84 85 86 87 88 Description Can not initialize bar code reader No response from bar code reader No response from EEPROM on robotic controller Robotic controller generic problem Setting of gripper motor parameters failed Setting of slider motor parameters failed Setting of elevator motor parameters failed Setting of rotation motor parameters failed Setting of sled motor parameters failed Details and Solution Power-cycle the unit and retry the operation

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HP StorageWorks MSL2024 Tape Libraries - Tape library Err...

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89 8A 8B 8C 8D 8E 8F 90

Gripper obstructed Slider obstructed Elevator obstructed Rotation obstructed Sled obstructed Ends of gripper movement not in expected range Ends of slider movement not in expected range Ends of elevator movement not in expected range Ends of rotation movement not in expected range Ends of sled movement not in expected range Gripper reached a position beyond expected range Slider reached a position beyond expected range Elevator reached a position beyond expected range Rotation reached a position beyond expected range Sled reached a position beyond expected range Cartridge present sensor not found Slider home sensor not found Rotation home sensor not found Sled position sensor not found Gripper range of motion out of specification Slider range of motion out of specification Elevator range of motion out of specification Rotation range of motion out of specification Sled range of motion out of specification Open Mail Slot failed

Run the Wellness Test

91

92 93

94

95

96

97 98 99 9A 9B 9C 9D 9E 9F A0 A1

Retry the operation If not successful, contact technical support

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HP StorageWorks MSL2024 Tape Libraries - Tape library Err...

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Click here to view information on HP Technical Support B0 Command from library controller to robotics controller didnt complete in time allotted Robot controller reported format error on command from library controller Communication to robot from library controller failed Robot stopped due to a released magazine

Reset the unit Retry the operation

B1

If not successful, contact technical support Click here to view information on HP Technical Support

B2

B3

Check if magazine is completely inserted Retry the operation If not successful, contact technical support Click here to view information on HP Technical Support

B4

Tape in gripper sensor did not report the expected value

Remove and inspect the magazine or drive for a stuck tape Run the Wellness Test

B5

Robotic controller not responding to command from library controller

Reset the unit Retry the operation If not successful, contact technical support

C0 C1 C2 C6 C7

Network initialization failed Telnet interface initialization failed Web server initialization failed Ping command did not reach target Cannot upgrade firmware from USB

Check network cable,

Retry firmware upgrade, if not successful Attempt a different upgrade method

D0 D1 D2 D3 D4 D5 D6 D7 D8 D9

ROM checksum incorrect RAM error during Power-On-Self-Test Read or Write to NVRAM on library controller failed Time controller failed during Power-On-Self-Test Internal UART serial communication error Communication to display failed Library controller memory error Fatal system error Library controller data base error No SCSI IC detected

Retry firmware upgrade Power-cycle the unit

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HP StorageWorks MSL2024 Tape Libraries - Tape library Err...

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DA

In Wellness Test the bar code read did not match the previous value for that tape

Check the bar code label Run the Wellness Test again

DB F0 F1 F2 F3 error

External cooling fan error. Drive exceeded temperature specification Library controller lost communication with the drive Drive sled5 not present Drive hardware

Check if the fan is operational and not obstructed Check ambient temperature conditions and fans Re-seat the tape drive

Cycle power, after several occurrences Contact technical support Click here to view information on HP Technical Support

F4

Time allotted for drive loading exceeded

Retry the operation, if not successful Contact technical support Click here to view information on HP Technical Support

F5

Time allotted for drive unloading exceeded

Attempt Force Tape Eject test Inspect tape for defects after unloading

Error sub-code descriptions Robotic error sub-codes

Click here to view information on Robotic Error Sub-Codes

Library error sub-codes

Click here to view information on Library Error Sub-Codes

Troubleshooting
Click here to view the other Troubleshooting information

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