EM220II Frequently Asked Questions

What is the EM220II?

The adoption of Apple products, such as iPhones and iPads, around the globe are changing the way our end users interact with our printers. There is a growing need for our printers, in particular mobile printers, to be able to communicate with Apple products. Apple products are being used in a variety of enterprise applications and in many cases; they are replacing traditional rugged handhelds from companies like Motorola, Intermec and Honeywell. Similar to using a handheld, our end user expects that the Apple product and Zebra printer work seamlessly together. Given the above changes taking place in the environment and a growing demand by our regions, Zebra is moving ahead with a product enhancement to an existing product line. The new, EM220II, will be a part of the EM mobile printer line. The EM220II product will provide our end users the ability to communicate with a Zebra mobile printer using their Apple device. This iOS support will be provided via Bluetooth. This will be Zebras 2 nd printer (across all product lines) that offers this functionality. The iMZ220 and iMZ320 were the 1st set of Zebra printers to add this Apple functionality. Similar to the iMZ products, the EM220II will also be compatible with Android and Microsoft products as well. The EM220II is a perfect product for those end users looking for an affordable MPOS product. The majority of the printer features and functionality between the EM220 and the EM220II are not changing. The EM220II is considered an enhancement project. The EM220II was developed to meet the following objectives:
Meet the increasing demand of Apple products. Increasing demand for mobile printing from Apple iOS devices in enterprise applications, which is why Zebra is implementing this functionality in the EM series. Capture mind and product share in the mobile POS environment. The EM has always strived to be a player in Mobile POS, but now with the addition of iOS support and 802.11b/g, the EM220II will have the right mix to serve as the printer of choice in this emerging trend. Provide a smaller and more affordable printer to that of the iMZ. The mobile portfolio follows a good, better, best strategy. The EM220II will serve and fill a void in the good category and compete with some lower cost printers that are already in the marketplace. This will be Zebras smallest and most affordable mobile receipt printer. Fill a portfolio gap until the next generation product is released. We need to offer a printer with these new features and this more affordable price now, so that we dont miss out on any potential opportunities.

EM220II Frequently Asked Questions

What product does the EM220II replace?
The EM220II will replace the current EM220 printer.

What are the target verticals, Industries and Applications for the EM220II?
Market Retail Hospitality Postal Delivery Transportation Field Service Use Cases Mobile point of sales Restaurant table side receipts, events, amusement parks, concessions Delivery receipt of packages Onboard transportation ticketing On-site printing of documents, such as receipts for repairs or installations

How should the EM220II printer be positioned?

The EM220II is positioned in the Good Category of the Mobile Receipt Printers, below the iMZ (Better Category) and the RW series (Best Category. Products in the good category by nature consist of fewer features (No-Link-OS) at a more economical price.

EM220II Frequently Asked Questions

What are the differences between the EM220 and the current EM220II?
The main differences between the EM220 and the new EM220II are the iOS support via Bluetooth, the support of Bluetooth 3.0 as standard, 802.11 b/g and an encrypted 3-track mag card reader. The form factor and design are the same.

Attribute
Product Dimensions Weight (with battery) Print Speed

EM220
1.72 x 3.13 x 4.99 (43.6 x 79.5 x 126.7mm) .51 lb (230g) 3 ips

EM220II

Benefits

Same .53 lb (239g) Same More connectivity options with BT 3.0 (standard), faster data transfer rates & further 802.11 b/g (optional) range. WLAN for mPOS inside the 4 walls. Yes Yes Improved customer experience by processing credit cards immediately and in their presence An optimized experience between the EM220II and select ISVs Peace of mind that your EM220II can withstand the elements Ability to pair your printer with the latest Apple products

Wireless Connectivity

BT 2.0 (optional)

Apple Support (via BT) Android, Windows Support Encrypted 3-track Mag Card Reader Validation Support IP Rating Drop Spec

No Yes

No

Yes

No NA 4

Yes IP54 with a case 4

EM220II Frequently Asked Questions

What software solutions or applications exist for the EM220II family?
Interoperability with devices operating with the following Operating Systems: Android OS version: 2.3, 4.0, 4.1 Windows OS version: XP (32/64bit), WIN7 (32/64bit), VISTA (32/64bit) iOS version: 3G, 4G, 5G, 1, 2, mini Windows SDK tested for: WM6, CE5, W7 (32/64bit), W8 (32/64bit), XP (32/64bit) iOS SDK tested for: iOS version: 3G, 4G, 5G, 1, 2, mini Android SDK tested for: Android OS version: 2.3, 4.0, 4.1 A listing of Independent Software Vendor (ISV) software applications which have been validated to work with the EM220II can be found at zebra.com/validation. Validated applications have been run through the Zebra Validation Program to verify the interoperability of the software applications with Zebra products.

Additional software applications and ISVs can be found at Zebras ISV Partner Finder.

What are the dimensions of the printer?

1.72 x 3.13 x 4.99 (43.6 x 79.5 x 126.7mm)

What accessories are available for the EM220II printer?

There are some new accessories that are being created for the launch of the new EM220II. Below is a list of all the new accessories for the EM220II. Spare Batteries (with external contacts to be used with 4-Bay Docking Cradle) Four Bay Printer Docking Cradle Vehicle Charging Cable (with Cigarette lighter adapter) Vehicle Holder Shoulder Strap Durability Enhancing Case (IP54) Belt Clip (optional) USB cable and Serial cable (not compatible with the EM220) Quad Battery Charger (backwards compatible with the EM220) Single Battery Cradle (replaces the existing and is backwards compatible with the EM220) In addition, the following EM200 accessories will still be supported and be compatible with the EM220II.

Charger (included) Belt Strap (included) Case 4

EM220II Frequently Asked Questions

What are the connectivity options?
All printers come standard with USB and Bluetooth 3.0, including iOS support via Bluetooth. Optional configuration includes 802.11 b/g wireless.

Does the EM220II work with Apple products?

Yes, one of the most compelling features of the EM220II is the fact that it can be used with Apple products. The iOS support works via Bluetooth and WLAN and is compatible with Apple devices using iOS5, iOS6. Note: All Zebra mobile printers with WLAN (Wi-Fi) connectivity can currently communicate to Apple devices.

What does Made for iPhone mean?

The Made for iPhone logo means that Apple has certified this device for use with specific iOS devices, via Bluetooth connectivity. If you planning to develop applications for iOS devices which use the EM220II that has been certified as MFI, you will need to register your App with Zebra.

How do I get my app on the Apple AppStore sm ?

If you are creating an app to talk to the printer over a BT connection, youll need to sign up for Apples iOS Developer Program. This program gives you access to a wide range of Apple created Developer tools and documentation. This content covers how to get an App on the AppStore sm. If you plan to connect to a Zebra printer that has be certified as Made for iPhone over a Bluetooth connection, youll need to register your app with Zebra.

Do I need to get special tools to create an App for use with Zebra printers?
Zebra offers Android, iOS, and Windows SDKs for the EM220II that include libraries, source code examples and documentation which make creating apps simple and straightforward. While it is not required, using the EM220II SDKs can save significant time during the development process.

EM220II Frequently Asked Questions

Is the EM220II a Link-OS enabled printer?

No, the EM220II is not a Link-OS enabled printer. The current Link-OS plan is to support products that fall within the Better and Best categories. Given that the EM220II is in the Good category, it will not be Link-OS supported.

Does the EM220II support ZebraLink Software solutions?

No.

Does the EM220II support Mobile POS in terms of payment?

Yes, the EM220II can print receipts from devices that process payments such as Apple devices using payment application or Sleds that enable SmartDevices to take credit cards to process the payment. The optional mag card reader provides an additional option for easy transactions. In addition, the EM220II will support StepOne and Hybrid solutions.

What media width is supported on the EM220II?

The EM220II supports media widths 2.28 (+/-0.2) / 58.0 mm (+ /- 0.5 mm).

Is there any regular maintenance I should recommend for the EM220II?

Yes, cleaning your printheads on a regular basis will extend the life of your printer, and improve the quality of your printed labels.

Can non-Zebra media be used in the EM220II?

Yes, as long as the size requirements are met. Always recommend genuine Zebra supplies due to potential quality issues with non-Zebra media. Poor quality media will shorten print head life and impact print quality. This is because the back of low quality thermal media is often not coated, which acts as an abrasive as it moves through the print head.

EM220II Frequently Asked Questions

What is the warranty of the EM220II?

The EM220II family has the standard 1 year warranty as all Zebra printers. Please visit Zebra.com for detailed warranty information at: http://www.zebra.com/us/en/supportdownloads/warranty/product-warranty.html

What is the battery warranty of the EM220II?

The EM220II batteries have the standard 1 year warranty as all Zebra Mobile Printers. Please visit zebra.com for more detailed warranty information at: http://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html

What comes in the box with the EM220II printer?

Printer Battery AC Power adapter to charge the battery One roll of paper Documentation (printer manual on CD, safety guide and warranty card)