New7QCtools

ByShuaiZhang KunWang

Newvs.Old
Old7QCtools 1.Checklist 2.Fishbonediagram 3.Controlchart 4.Histogram 5.Paretochart 6.Sca>erdiagram 7.Stra@ca@on Feature: Dataorienta@on:Focuson numericaldatameasure andcalcula@on.

Newvs.Old
However,manycustomerrequirements cannotalwaysbeadequatelyexpressedby numericaldataalone.

Newvs.Old
Nevertheless,evenverbalstatementscanbe expressionsoffacts,becauseitrepresents facts,weoughttouseverbaldataaswellas numericaldatainmanagingquality.

Newvs.Old
1.Rela@onsdiagram 2.Treediagram 3.Arrowdiagram 4.Anitydiagram 5.Matrixdiagram 6.Matrixdataanalysis diagram 7.Processdecision programchart.(PDPC) Features Combineverbalwith numerical Lookingforrootcause Clarify,priori@zegoals andschedule Involveeveryoneinto fullcoopera@on Generateideas

Newvs.Old
New7QCtoolsarecompa@blewithOld7QC tools,andcomplementthem.
New7

Strategic, orienta@ons Tac@cal, measures

Old7

1.RelaConShipDiagram
DecideEFFECTS DecideIMMEDIATECAUSES ConnectIMMEDIATECAUSEStoEects TakingImmediateCausesaseecttondCAUSESfor them ExploreRELATIONSHIPofCausesandConnectthem Findingmoreimportantcausesandprominentlinks MakethelinkSHORT,makethediagramCOMPACT Titleit

1.Rela@onShipDiagram

1.Rela@onShipDiagram
ApplicaCons Explorecauseandeectrela@onships Especiallyforcomplexsitua@onswherethe causesarelikelytobeMUTUALLYRELATED

2.AnityDiagram
Organizelargenumberofideasintoalogical way,makethemintoasystema@corderto helpyouplanac@ons

2.AnityDiagram
1.SUBJECTTOPICS 2.GenerateaLargeNumberofIDEAS 3.Decide#andTitle,createaCARD 4.Distributealltheideasamongthecards 5.Arrangethecardsaccordingtothe rela@onshipsbetweenthegroups 6.Titleit

2.AnityDiagram
ApplicaCons Breakupanycomplexproblemortaskinto smallermoreeasilymanageablebits

2.AnityDiagram
Example:

Youcanorganizethecustomer complainsandrequirementsin anAnityDiagram

2.AnityDiagram

2.AnityDiagram

2.AnityDiagram

3.TreeDiagram
Iden@fyahighPRIORITYPROBLEMthatneedtobe solvedearliest. ChooseFORM:TreeorCascade? Iden@fyPRIMARYMEANS Iden@fySECENDARYMEANSforprimarymeans TERTIARYMEANS Con@nuetheprocess@llthegroupfeelsthattheEND ofthelinehasbeenreached UseofPOSTITPAD ConsensusofMEANS Titleit

3.TreeDiagram
Cascade

3.TreeDiagram

TreeForm

3.TreeDiagram
ApplicaCons Developasystema@cstepbystepstrategyto achieveanobjec@ve. Devisesolu@onforproblems

Reference
Applica@onofSevenNewQCTools ByMuhammadAmjadManager, QualityAssuranceNewageCables(Pvt) Limited,LahorePakistan 7ADVANCEDQCTOOLS,CompiledfromDL ShahTrustpublica@onByB.Girish,Dy.Director Na@onalProduc@vityCouncil,Chennai

4.MatrixDiagram
Purpose:Exploretheexistenceandtheextentof rela@ons between individual items in 2 sets of factors or features and characteris@cs and express them in a symbolic form that is easy to understand. Mostlyusedtounderstandtherela@onsbetween the customer expecta@ons as expressed by the customers and product characteris@cs as designed, manufactured and tested by the manufacturer.

Procedures
1. Determine2setsoffactorsforwhichthe rela@onsareneededtobeestablished. 2. Dividethefeaturesandcharacteris@csinto primary,secondaryandter@arycharacteris@cs. 3. Placethefeaturesver@callyonthelegsideof thematrixandcharacteris@cshorizontallyon topofthematrix. 4. Entertheimportanceofthefeaturesonthe columnagerthatfortheter@aryfeatures.

Procedures(Con@nue)
5. Inthemainbodyofthematrix,usethe symbolstorepresentthedegreeof connec@onsbetweenthefeaturesandthe characteris@cs.

Applica@on
Matrixdiagramcanbeusedtosolveproblems byarrangingdatainsuchawaythatthe rela@onsbetweenrelevantfactorsarebrought intosharpfocus. Thereisnolimittotheuseofthetool. Themostimportantapplica@onofmatrix diagramisinclarifyingrela@onsbetween individualfeaturesofcustomerrequirements andindividualproductcharacteris@cs.

ExampleofMatrixDiagram

5.MatrixDataAnalysisDiagram
Purpose:Topresentnumericaldataabouttwo setsoffactorsinamatrixformandanalyzeit togetnumericaloutput. Canbeappliedinunderstandingtheproducts andproductscharacteris@cs.

Procedure
1. Decidethetwofactorswhoserela@onsaretobe analyzed. 2. Checkthenumberofindividualitemsinthetwo factors. 3. Prepareamatrixtoaccommodatealltheitems ofthetwofactors. 4. Enternumericaldatainthematrix. 5. Givethediagramasuitable@tle.

Example

6.ProcessDecisionProgramChart
PurposeToprepareforabnormaloccurrences withlowprobabilitywhichmayotherwisebe overlookedandtopresenttheoccurrencesas wellasthenecessarycountermeasuresto guardagainstsuchoccurrencesintheformof avisualchart.

Procedure
1. Prepareanormalowchartwithallexpected eventsinthechart. 2. Considerthepossibleoccurrencesthatwill aecttheprocessanddemonstratethrough branchingatappropriateloca@ons. 3. Considerhowtheabnormaloccurrenceswill inuencetheprocessandndwaystocounter them. 4. Showthecountermeasuresconnec@ngtothe abnormaloccurrencesononesideandthe processofthegoalontheother.

Applica@ons
Thistoolhasthewidestrangeofapplica@ons fromthesimplesttothemostcomplex. Thetoolcanbeusedtopreventproblemsby iden@fyingopportuni@esforerrorand devisingmeasurestoavoidfailure. Itcanbeusedduringtheimplementa@onof solu@onsforpredic@ngresistanceandfor planningmeasurestoovercometheresistance

Examples

7.ArrowDiagram
Purpose:Tocreateavisualpresenta@onofthe stepsofaprocessortasksnecessaryto completeaprojectwithspecialemphasison the@metakenfortheseac@vi@es.

Procedure
1. Listallthetasksorac@vi@esneededtobe accomplishedbeforetheprocessoftheproject. 2. Decidewhichstepsareundertakeninseriesand whichstepscanberuninparallel.Arrangethe ac@vi@esinapropersequence. 3. PrepareEventNodesatthecomple@onof stepsandnumberthem. 4. Writethedescrip@onofthestepanddecidethe @merequiredforcomple@ngeachstep.

Procedure(Con@mue)
5. Calculatetheearliest@metoreachanevent nodeforthestartoftheprocess. 7. Agerthe@meforalleventnodesincluding thecomple@onoftheprocessortheproject isavailable,onecalculatesthelatest@meby whichaneventnodemustbereached.

Applica@on
Thediagramisalsousefulinplanningand schedulingstepsincomplicatedprocesses, especiallyinplanningandschedulingprojects whichinvolvealargenumberofac@vi@es.

Example
1. Iden@fythetasks.E.g:1,2,3,,15. 2. Knowthe@meeachtaskneeds. 3. Determinewhichtaskscanberuninparallelandin normalsequences. 4. Drawthesequencediagramandndthecri@calpath. 5. Calculatetheprojectdura@on. 6. Calculatetheearlieststar@ng@me(ortheearliest nishing@meoflasttask)andthelatestnishing@me ofeachtask(thelateststar@ng@meforthefollow@ng task). 7. Markthe@meindica@on.

Example.

Example.

Example