Carla McClain __

520 Paige Street

Schenectady, New York 12307
Email:eeseen66@hotmail.com
(518)630-5174

Summary of Qualifications
Administrative Assistant with excellent organizational skills and ability to prioritize workload
to complete assignments in a timely manner. Good written and oral communication skills,
capable of interacting with people from a variety of cultures and economic backgrounds. Works
well independently or as part of a team in order to achieve desired outcomes.

Education and Skills

Graduated from Albany High School -1984
Enrolled in New Horizons Healthcare Information Management Program- 2008
CBCS and CMAA certified, working on CPC-A
Insurance Billing, Anatomy, HIPAA guidelines
ICD-9 and CPT coding essentials
Medical Front Office Skills
Proficient in Microsoft Word, PowerPoint, Excel, Access and Outlook

Employment History
May 2002-February 2009
Program Support III -New York State Coalition against Sexual Assault- Albany, NY
Responsible for providing and coordinating administrative work for the Director of Fiscal and
Grants Management, Executive Director and Program Staff.
Coordinated conferences and trainings throughout New York State for Rape Crisis Programs,
including arranging travel plans for Executive Director and Program Staff.
Wrote an article for the New York State Coalition against Sexual Assault newsletter “NYSCASA
ADVOCATE” in 2003.
Ordered and kept track of inventory and office supplies, performed mail distribution and
provided telephone coverage.
Coordinated meetings and mailings for NYSCASA Board members, as well as conference calls
for Executive Director and Program Staff.
Responsible for the maintenance of databases using Access format.
Provided technical assistance to NYS Rape Crisis Programs and Statewide Sexual Assault
Coalitions.
Responsible for the coordination of work assignments for high school interns.
May 2000-Nov. 2001
Customer Service Representative - Adirondack Manufacturing Corporation-Albany, NY
Responsible for contacting customers to schedule deliveries and servicing times.
Managed company finances: accounts receivable and accounts payable.
Assisted with the manufacturing of windows, i.e. welded frames, attached glass to frames, etc.
Trained new employees about company policies and procedures and various job duties.

March 2000-April 2000

Clerical Clerk
Fleet Corporation- NYS Tax and Finance Processing Center- Menands, NY
Responsible for checking NYS tax forms submitted were accurate and up to date.
Processed tax forms for various NYS businesses and corporations on a quarterly basis.

June 1996-February 1999

Laborer I- Dispatcher
Department of General Services- Albany, NY
Handled incoming calls and answered questions for the residents of Albany County.
Maintained a activity log on a daily basis regarding inquires from the residents of Albany
County.
Responsible for a maintaining cleanliness around the facility.

April 1996-May 1996

Data Entry Clerk
Fleet Corporation- NYS Tax and Finance Processing Center- Menands, NY
Entered New York State Corporate Tax information into a computerized database.

March 1993-August 1995

Personal Care Aide
Olston Kimberly Quality Care-Albany, NY
Visited senior citizens/clients in their homes throughout the Capital Region and assisted with
their activities of daily living, i.e. making sure medication was administered, dressing, bathing,
changing linen, cleaning of their living space.

October 1988 – October 1992

Cashier & Weekend Supervisor
Grossman’s Lumber-Colonie, New York
Used a computerized cash register to perform financial transactions.
Managed company finances: accounts receivable and accounts payable
Computer Training and Certifications
Publisher 2002 October 2002
New York State Coalition Against Sexual Assault, Albany, New York

Certificate in Access 2000 Level 1 June 2002

Computer Technology Initiative, Albany, New York

Certificate in Microsoft Word, Excel, and PowerPoint March-April 2002

Computer Technology Initiative, Albany, New York

Certificate in Basic Computer Skills February-1999

BOCES Educational Resource Center, Rockland County, New York