PHN I : CHC NNG NHIM V CA GDV 1.

thc hin cc giao dch nhp tin u ngy , np tin v cui ngy m bo cc iu kin cn thit trong vic thc hin cc giao dch vi KH,chuyn s tin vut hn mc tn qu trong ngy v qu tp trung. 2. Nim n vi khch hng , m bo cung cp dch v cht lng cao cho khch hng. Lun hc hi nng cao nghip v v cp nht cc quy trnh, quy nh v sn phm hin hnh. 3. Hng dn khch hng thc hin giao dch v s dng phng VIP, kim tra tnh hp php, hp l ca chng t m KH cung cp, sau cp nht cc giao dch thuc thm quyn vo chng trnh giao dch. 4. H tr nhn vin t vn khch hng t vn sn phm dch v, thc hin cc giao dch trc tip vi khch hng v cc cng vic khc m cp c thm quyn giao. 5. Tun th cc quy nh hin hnh ca MSB v php lut v vic gi b mt ,lu tr v cung cp thng tin lin quan n ti khon ca khch hng 6. Thc hin kim m tin trong qu trnh giao dch vi khch hng, yu cu h tr t kim sot , GDV khc , NV ngn qu trong trng hp cn thit, v c trch nhim h tr cc GDV khc trong qu trnh giao dch. 7. Lp v kim tra cc bo co qun l thng tin , TK khch hng cng cc bo co khc thuc thm qun hng ngy ,thng ,qu ,nm theo quy nh ca MSB 8. Thng xuyn quan st khng gian lm vic, bm my xp hng t ng m bo khch hng khng phi ch lu. 9. Lu h s , chng t bo co theo quy nh hin hnh ca MSB v php lut v lu tr h s , chng t k ton. 10. thc hin cc nhim v khc theo ch o ca gim c trung tm v theo quy nh ti quy trnh nghip v c lin quan ca Maritime bank. PHN III: TI KHON TIN GI KHNG K HN( TK KKH) I. TKKKH M ti khon: 1. Khi khch hng c nhu cu m ti khon (TK) ca MSB th giao dch vin (GDV) tm hiu khch hng c nhu cu m loi TK no: ( TK c nhn, TK doanh nghip, TK tin gi thanh ton ,TK tin gi tit kim) v loi tin no ( USD , EUR , VN) 2. GDV c trch nhim gii thiu tin ch v cc sn phm cho khch hng, tm hiu v gii thiu sn phm tt nht v ph hp nht i cho khch hng. Hng dn khch hng cc th tc m ti khon v thng bo cho khch hng bit r v quy nh v s d ti thiu i trong ti khon. 3. Hin nay s d ti thiu i vi TK c nhn VN l 50.000 ; TK ngoi t l 10 USD ; i vi TK t chc bng VN l 500.000 , TK ngoi t l 100 USD 4. H s TK c nhn gm: Giy ng k m TK c nhn / tit kim v hng dn khch hng in y cc thng tin Photo CMT hoc h chiu cn hiu lc , c GDV i chiu vi bn chnh. 5. B h s m TK doanh nghip gm:

ng k m TK ( Theo mu ngn hng) Giy chng nhn ng k kinh doanh ( Bn sao c cng chng ) Hoc giy php kinh doanh (Bn sao c cng chng ) Giy php thnh lp ( Bn sao c cng chng ) Giy chng nhn ng k m s thu ( Bn sao) (Nu mi thnh lp , giy chng nhn ng k thu c cp cng vi giy chng nhn ng k kinh doanh) iu l cng ty ( Bn sao) Giy chng nhn ng k mu du ( bn sao) Quyt nh b nhim Gim c , K ton trng. ng k nhn vin giao dch ( Theo mu ngn hng c km theo CMND ca ngi ng k ) 6. Thao tc m trn starfish: Nhp thng tin trong cc trng theo yu cu m TK nh: S CIF TK thanh ton Th ( nu c) Xem trc ( xem cc thng tin cha, chnh xc cha) ng k In a khch hng k 7. Thao tc m trn BDS: * M TK c nhn : Trn Menu ID chn: TKKKH M TK H thng yu cu chn KH c nhn hay khng chn c OK Mn hnh chn chuyn sang chc nng 15109 Truy vn thng tin KH c nhn nhp tn KH chn Tm . GDV kim tra trn h thng xem KH c CIF ti MSB cha . Nu KH c s CIF th kim tra li thng tin v KH xem c g thay i sau chuyn sang bc 4. Nu KH cha c s CIF th GDV chn Thm mn hnh 17625 to lp h s KH c nhn. Nhp chi tit 1 , chi tit 2 cn c vo h s KH chi tit nh sau: Chi tit 1: 1. S CMT/ H chiu 2. Loi ID 3. Ngy cp 4. Ni cp 5. Nc cp 6. Tn h 7. a ch nc ngoi : chn yes hoc No 8. a ch dng 1 9. a ch dng 2 10. Tnh /TP

Chi tit 2: 1. Ngy sinh 2. Quc tch 3. Gii tnh 4. M ngh nghip 5. M ngi c tr: Yes hoc No 6. Nhn OK , mn hnh hin th Host Message : CIF, Ghi li s Cif ng mn hnh Host Message ca s mi chn TK: Chn loi TK,Loi KH (c nhn hay t chc ;c tr hay khng c tr ), chn loi tin chn OK. Mn hnh yu cu in ra giao dch vo mt sau ca giy ng k m TK c nhn, Hng dn KH np 50.000 vo TK lm s d ti thiu ti quy GDV k vo giy ng k m TK c nhn sau chuyn cho KSV cng CMT photo, KSV k duyt trn chng t. * M TK Doanh Nghip: Trn Menu ID , chn chc nng 1000 M TK TG KKH h thng yu cu chn KH c nhn hay khng chn Khng OK Mn hnh hin th 17625 To lp h s DN Nhp chi tit 1 , chi tit 2 cn c vo h s KH chi tit nh sau: Chi tit 1: Tn ng k Ngnh ngh kinh doanh Tn/S ID ;Loi ID ; Ngy pht hnh Ni cp M s thu a ch dng 1 a ch dng 2 Tnh /TP Chi tit 2: Ngy thnh lp Ni ng k M ngnh ngh kinh doanh a ch in t in thoi c quan Fax,email Sp nhp cng a phng : chn Yes Mn hnh hin th Host Message : CIF Sau khi c s CIF ca KH chn chc nng 1000, mn hnh hin th: TK KH: Tn DN Chn loi tin (ch t chc p ng c cc yu cu trong quy nh v qun l ngoi hi mi c m TK ngoi t)

Nhn OK In ra giao dch vo giy ng k mu du , ch k. GDV in cc thng tin trn giy ng k mu du , ch k phn Dnh cho NH: s CIF , S TK, Tn KH. GDV lun chuyn ton b h s m TK cho KSV ph duyt . 8. qut ch k: Nhng giao dch khi i chiu ng ch k ca KH nhm m bo an ton cho ti sn ca KH cng nh m bo uy tn ca NH: 1. GDV chn chc nng 800: Qun l ch k nhp : nhp s TK chn truy vn yes Nhp tn TK Scan ch k ca khch hng trn giy ng k m TK c nhn , giy ng k mu du, ch k ( i vi KHDN) 2. Chn chc nng 808 : Phn nhm ch k theo h s ng k m TK i vi KHDN: Nhm ch k th nht : Nhm A ch k ca ch TK Nhm ch k th hai : Nhm B ch k ca k ton trng Nhm ch k th ba : Nhm C mu du ca DN i vi KHCN: ch c mt nhm ch k 3. Chn chc nng 809 : nguyn tc s dng ch k i vi KHDN thng thng c hai ch k i vi c nhn ch cn mt ch k Bc 5 : Lun chuyn chng t: i vi KHCN: Lu giy ng k m TK c nhn v CMT photo i vi KHDN: Tr cho KH mt b giy ng k m TK, giy ng k mu du,ch k c y s TK, ch k ca KSV , G v du ca MSB. II. TKKKH Np tin vo ti khon: Bc 1 : Khi khch hng n ngn hng giao dch v c nhu cu np tin vo TK GDV hi KH np tin vo TK c nhn hay TKDN np tin g ni t hay ngoi t c phi ln u np tin vo TK khng? Bc 2 : i vi KH c nhn : Hng dn khch hng k vo giy np tin mt ( 2 lin), in thng tin vo bng k cc loi tin np ( s TK, s tin, Ni dung ) GDV cn kim tra li TK Khch hng xem khp ng cha? nu cha y , khp ng th yu cu KH b sung, lp mi Nhn tin v kim m chnh xc tng loi tin, s t, tng s tin bng ng s tin trn bng k cc loi tin np

Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln na m bo nhn s tin theo ng chng t ca KH sau k tn vo bng k tin. Bc 3 : Hch ton vo h thng v lu chng t : Nu KH np tin mt ln u vo TK th s dng chc nng 1053; nu khng phi l ln u th chn chc nng 1050 Np TM vo TK KKH Nhp cc thng tin sau: S tin KH np Chn loi tin t S TK ghi c Ni dung chn OK k tin trn my In trn bng k cc loi tin np OK chuyn KSV ph duyt trn h thng GDV a giy np tin mt vo in, k tn v ng du thu tin, du phng giao dich v chuyn lin 2 a cho KH, cn lin 1 v bng k cc loi tin np th lu chng t k ton giao dch trong ngy Bc 4 : i vi KHDN : Hng dn KH lp giy np tin mt 3 lin, cc thao tc khc hon ton tng t nh i vi KH c nhn. Lu chng t : GDV lu lin 1 ca giy np tin mt v bng k cc loi tin np Tr lin 2 ( Lin xanh) cho ngi i np tin Lin 3 giy np tin mt dng bo c cho VH III. TKKKH Rt tin t ti khon: Khi KH c nhu cu rt tin mt t TK TG KKH, GDV kim tra s d trong TK bng chc nng 20200 xem KH c cn tin rt khng, nu tin mi chuyn n ti khon ca KH trong hai ngy lm vic m khch hng mun rt th phi tin hnh thu ph kim m. i vi KH l t chc ch c rt tin mt bng sc +Kim tra t sc c phi l do MSB pht hnh hay khng

Khi KH xut trnh t sc, GDV cn kim tra cc ni dung trn t sc:

+Kim tra cc yu t ghi trn sc m bo y theo qui nh: Tn TK, s TK, s tin bng ch v bng s phi khp nhau, ngy thng. Cc thng tin ny phi c ghi r rng chnh xc bng mt mu mc, khng c php ty xo +Kim tra ngy k pht trn t sc, nu ngy k pht khng qu 30 ngy th thanh ton cho KH. +Kim tra thng tin ca ngi nhn tin ( ghi mt sau t sc), yu cu ngi nhn tin xut trnh CMND i chiu. +Kim tra ch k v mu du ca ch TK bng chc nng 804, phi m bo ch k v mu du trn t sc khp ng vi ch k v mu du ng k vi ngn hng. Sau khi kim tra cc ni dung trn, GDV hch ton trn BDS Chn chc nng 1251- Rt tin mt bng sc +Nhp vo s sc: tin t sec, s seri sc +S tin sc: +Loi tin t +TK ghi n +Ghi ch: Tn ngi nhn tin rt tin mt bng sc v s seri sc. Chn OK, mn hnh hin th chc nng kim tra ch k v mu du, chn OK. Mn hnh hin th bng k chi tin, GDV k tin ng nh s tin chi cho KH, chuyn sang cho KSV duyt sau chn OK. GDV cho mt sau t sc vo in. Yu cu ngi nhn tin k v ghi r h tn vo mt sau t sc v Bng k cc loi tin lnh. GDV k tn vo sc phn dnh cho NH, ng du CHI TIN ln mt trc t sc. Lu chng t: GDV kp t sc v Bng k cc loi tin lnh lu chng t k ton Trng hp KH rt TM bng ngoi t phi thu ph bng chc nng 8300, in phiu thu. GDV lu lin 1, lin 2 tr cho KH. i vi KH c nhn

Nu rt TM bng sc, GDV thc hin tng t nh trn Nu rt TM bng Giy lnh tin mt, GDV kim tra s d TK ca KH, nu cn tin th hng dn khch hng vit s TK, s tin v k ghi r h tn vo Bng k cc loi tin lnh sau hch ton trn BDS nh sau Chn chc nng 1205- Rt TM t TK bng Giy lnh tin mt

Nhp vo: +S tin ghi c, loi tin t +TK ghi n: 090.01.01 +Ghi ch: tn KH rt TM t TK Chn OK, mn hnh hin th chc nng kim tra ch k, chn OK. Mn hnh hin th bng k chi tin, GDV k tin ng nh s tin chi cho khch hng, chn OK. Chuyn cho KSV ph duyt nu h thng yu cu, cho Giy lnh tin mt vo my in in Yu cu KH k vo Giy lnh tin mt , GDV chi tin cho KH. GDV k tn ln Giy lnh tin mt, ng du CHI TIN Lu chng t:GDV lu lin 1 Giy lnh tin mt, lin 2 Giy lnh tin mt tr cho KH IV. TKKKH chuyn khon/Ghi n/Ghi c khc: 1. Chuyn tin trong ni b chi nhnh Giao dch ny c thc hin khi KH c nhu cu trch TK TG KKH ca mnh chuyn sang mt TK TG KKH hoc TK Tkim KKH khc cng c m ti MSB Nha Trang Nhn UNC 4 lin i vi t chc hoc UNC 2 lin i vi c nhn, GDV kim tra cc thng tin sau: +Ngy thng +S tin bng s, bng ch +Ni dung : chuyn tin +Ngi yu cu: Tn TK, s TK ghi N +Ngi th hng: Tn TK, s TK ghi C +Ch k ca ngi yu cu ng vi mu ch k ng k vi Ngn hng. Hch ton trn BDS: Chn chc nng 1352- Chuyn tin trong ni b chi nhnh Cn c vo UNC ca KH, GDV nhp cc thng tin sau: +S TK ghi N: TK ca ngi yu cu +S tin, loi tin t +S TK ghi C: TK ca ngi th hng +Ghi ch

Chn OK, h thng yu cu GDV kim tra ch k. GDV chuyn cho KSV ph duyt nu h thng yu cu. Chn OK, cho UNC vo my in in GDV kim tra li ni dung va in trn chng t, k ln chng t. Lu chng t: Lin 1 UNC lu chng t k ton. Lin 2 UNC bo N cho KH. Lin 3 UNC bo C cho KH. 2. Chuyn tin lin chi nhnh Giao dch ny c thc hin khi KH c nhu cu trch TK TG KKH ca mnh chuyn sang mt TK TG KKH hoc TK Tkim KKH khc c m ti mt chi nhnh khc ca MSB. Chn chc nng 1353- Chuyn tin lin chi nhnh Cch lp chng t, hch ton trn BDS v lu chng t hon ton tng t nh chuyn tin trong ni b chi nhnh PHN IV TIT KIM KHNG K HN ( TK KKH) I. TKim KKH M TK: 5. Khi khch hng c nhu cu m ti khon (TK) ca MSB, giao dch vin (GDV) tm hiu khch hng c nhu cu m loi TK no v loi tin no ( USD , EUR , VN) 6. GDV c trch nhim gii thiu tin ch v cc sn phm cho khch hng, tm hiu v gii thiu sn phm tt nht v ph hp nht i cho khch hng. Hng dn khch hng cc th tc m ti khon v thng bo cho khch hng bit r v quy nh v s d ti thiu i trong ti khon. 7. Hin nay s d ti thiu i vi TK c nhn VN l 50.000 ; TK ngoi t l 10 USD ; i vi TK t chc bng VN l 500.000 , TK ngoi t l 100 USD 8. H s TK c nhn gm: Giy ng k m TK c nhn / tit kim v hng dn khch hng in y cc thng tin Photo CMT hoc h chiu cn hiu lc , c GDV i chiu vi bn chnh. 9. M TK TKim KKH trn starfish: Ging nh m TK KKH 10. M TK trn BDS: Chn chc nng 2000 h thng yu cu chn KH c nhn khng c OK mn hnh chuyn sang chc nng 15109 Truy vn thng tin KH c nhn nhp tn hoc CMT Tm , nu KH cha c CIF mn hnh hin 17625 to lp h s c nhn.

 Nhp chi tit 1 , chi tit 2 chi tit 1 : S CMT/ H chiu Loi ID Ngy cp Ni cp Tn h a ch dng 1 Tnh, TP Chi tit 2: Ngy sinh Quc tch Gii tnh M ngh nghip in thoi Nhn OK, mn hnh hin th Host Message: CIF. Trong c s CIF ca KH. Mi KH ch c 1 s CIF duy nht nhng c th c nhiu TK ( TK TG KKH, TK KKH, TK CKH). ng mn hnh Host Message, mn hnh m ra ca s mi chn TK: + Loi TK + Loi KH + Loi tin t + Chn OK. Chuyn sang cho KSV duyt. Mn hnh yu cu in mt sau Giy ng k m TK c nhn / Tit kim. GDV k vo Giy ng k m TK c nhn / Tit kim , sau chuyn cho KSV cng CMT photo, s Tkim, KSV k duyt trn chng t. 7. Qut ch k : ging nh phn trn. II TKKKH Gi Tin Vo TK : Khi khch hng n ngn hng giao dch v c nhu cu np tin vo TK

 GDV hi KH np tin vo TK c nhn hay TKDN np tin g ni t hay ngoi t c phi ln u np tin vo TK khng? GDV cn kim tra li v yu cu KH xut trnh CMT kim tra TK Khch hng xem khp ng cha? nu cha y , khp ng th yu cu KH b sung, lp mi Hng dn khch hng k vo giy np tin mt ( 2 lin) Hng dn KH k vo bng k cc loi tin np, ghi ngy thng np tin nhn tin kim m chnh xc tng loi tin, s t, tng s tin bng ng s tin trn bng k cc loi tin np Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln na m bo nhn s tin theo ng chng t ca KH sau k tn vo bng k tin. Hch ton trn BDS Chn chc nng 2050 nu KH np tin mt ln u, cc ln tip theo s dng chc nng 2053. Nhp cc thng tin sau cn c vo bng k cc loi tin np : +Tin mt: s tin KH np, loi tin t +S TK ghi C: +S PB:.., dng PB: 1( i vi ln u tin) +Ghi ch: Tn KH np tin vo TK OK kim tin v k tin trn mn hnh k tin theo s tin khch hng np vo chn In Bng k cc loi tin np chn OK chuyn cho KSV duyt nu h thng yu cu Cho Giy np tin mt vo my in in in s tit kim. Kim tra li v k ln chng t va in, ng du THU TIN Lu chng t: + Lin 1 Giy np tin mt +Bng k cc loi tin np lu lm chng t k ton + Lin 2 Giy np tin mt, s tit kim tr cho ngi np tin III TKKKH Rt Tin T TK : Khi KH c nhu cu rt tin mt t TK Tkim KKH, GDV tm hiu thng tin khch hng nh phn trn, yu cu KH xut trnh s tit kim v CMND i chiu, kim tra s d TK. Hch ton trn BDS: Chn chc nng 2250- Rt Tkim KKH bng Giy lnh tin mt S tin

 Loi tin t S TK S s tit kim: Ghi ch Chn OK chuyn sang mn hnh k tin chn In cho bng k cc loi tin lnh in chn OK mn hnh hin th chc nng kim tra ch k(hp l) chn OK Chuyn cho KSV ph duyt cho Giy lnh tin mt vo my in. Sau khi kt thc giao dch, GDV chn chc nng 2601- Cp nht s tit kim. Nhp s TK, s d PB: s d hin c trn s tit kim, s dng PB Chn OK cho s tit kim vo my in in, khi s tit kim s c in cc giao dch cha in. Ch : Mi trang s tit kim in c ti a 18 giao dch, trng hp dng in vt qu hn mc GDV chn chc nng 2602- In ln trang sau Nhp s TK, s d, ngy giao dch cui cng. Chn OK, a trang sau s tit kim vo in. GDV chi tin cho KH, yu cu KH k ln bng k cc loi tin lnh. Lu chng t: + GDV lu lin 1 Giy lnh tin mt v bng k cc loi tin lnh + GDV tr lin 2 Giy lnh tin mt v s tit kim cho KH.

PHN V : TIN GI C K HN (TGCKH) I. TGCKH M TK mi: 11. Khi khch hng c nhu cu m ti khon (TK) ca MSB th giao dch vin (GDV) tm hiu khch hng c nhu cu m loi TK no: ( TK c nhn, TK doanh nghip, TK tin gi thanh ton ,TK tin gi tit kim) v loi tin no ( USD , EUR , VN) 12. GDV c trch nhim gii thiu tin ch v cc sn phm cho khch hng, tm hiu v gii thiu sn phm tt nht v ph hp nht i cho khch hng. Hng dn khch hng cc th tc m ti khon v thng bo cho khch hng bit r v quy nh v s d ti thiu trong ti khon. 13. H s TK c nhn gm: Giy ng k m TK c nhn / tit kim v hng dn khch hng in y cc thng tin Photo CMT hoc h chiu cn hiu lc , c GDV i chiu vi bn chnh. 5. B h s m TK doanh nghip gm: ng k m TK ( Theo mu ngn hng)

Giy chng nhn ng k kinh doanh ( Bn sao c cng chng ) Hoc giy php kinh doanh (Bn sao c cng chng ) Giy php thnh lp ( Bn sao c cng chng ) Giy chng nhn ng k m s thu ( Bn sao) (Nu mi thnh lp , giy chng nhn ng k thu c cp cng vi giy chng nhn ng k kinh doanh) iu l cng ty ( Bn sao) Giy chng nhn ng k mu du ( bn sao) Quyt nh b nhim Gim c , K ton trng. ng k nhn vin giao dch ( Theo mu ngn hng c km theo CMND ca ngi ng k ) 6. Thao tc m trn BDS: * M TK c nhn : Trn Menu ID chn: 3000: TG CKH M TK mi: H thng yu cu chn KH c nhn hay khng chn c OK Mn hnh chn chuyn sang chc nng 15109 Truy vn thng tin KH c nhn nhp tn KH chn Tm . GDV kim tra trn h thng xem KH c CIF ti MSB cha . Nu KH c s CIF th kim tra li thng tin v KH xem c g thay i sau chuyn sang bc 4. Nu KH cha c s CIF th GDV chn Thm mn hnh 17625 to lp h s KH c nhn. OK Nhp chi tit 1 , chi tit 2 cn c vo h s KH chi tit nh sau: Chi tit 1: 11. S CMT/ H chiu 12. Loi ID 13. Ngy cp 14. Ni cp 15. Nc cp 16. Tn h 17. a ch nc ngoi : chn yes hoc No 18. a ch dng 1 19. a ch dng 2 20. Tnh /TP Chi tit 2: 7. Ngy sinh 8. Quc tch 9. Gii tnh 10. M ngh nghip 11. M ngi c tr: Yes hoc No 12. Nhn OK , mn hnh hin th Host Message : CIF, Ghi li s Cif ng mn hnh Host Message

 ca s mi chn TK: Chn loi TK,Loi KH (c nhn hay t chc ;c tr hay khng c tr ), chn loi tin chn OK. Mn hnh yu cu in ra giao dch vo mt sau ca giy ng k m TK c nhn, GDV k vo giy ng k m TK c nhn sau chuyn cho KSV cng CMT photo, KSV k duyt trn chng t. * M TK Doanh Nghip: Trn Menu ID , chn chc nng 3000 M TG CKH h thng yu cu chn KH c nhn hay khng chn Khng OK Mn hnh hin th 17625 To lp h s DN Nhp chi tit 1 , chi tit 2 cn c vo h s KH chi tit nh sau: Chi tit 1: Tn ng k Ngnh ngh kinh doanh Tn/S ID ;Loi ID ; Ngy pht hnh Ni cp M s thu a ch dng 1 a ch dng 2 Tnh /TP Chi tit 2: Ngy thnh lp Ni ng k M ngnh ngh kinh doanh a ch in t in thoi c quan Fax,email Sp nhp cng a phng : chn Yes Mn hnh hin th Host Message : CIF Sau khi c s CIF ca KH chn chc nng 3000, mn hnh hin th: TK KH: Tn DN Chn loi tin (ch t chc p ng c cc yu cu trong quy nh v qun l ngoi hi mi c m TK ngoi t) Nhn OK In ra giao dch vo giy ng k mu du , ch k. GDV in cc thng tin trn giy ng k mu du , ch k phn Dnh cho NH: s CIF , S TK, Tn KH. GDV lun chuyn ton b h s m TK cho KSV ph duyt . 7. qut ch k:

Nhng giao dch khi i chiu ng ch k ca KH nhm m bo an ton cho ti sn ca KH cng nh m bo uy tn ca NH: a. GDV chn chc nng 800: Qun l ch k nhp : nhp s TK chn truy vn yes Nhp tn TK Chn t chc: Kinh t c th( i vi c nhn), Kinh t hn hp( i vi cng ty) Scan ch k ca khch hng trn giy ng k m TK c nhn , giy ng k mu du, ch k ( i vi KHDN) Chn ch k cn qut SELECT SAVE. Ly mu ch k ra khi my qut. G tn ch TK, loi ID, s ID, quan h ti khon, quc tch, ngy ht hn: 31/12/2030. Chn LU OK b. Chn chc nng 808 : Phn nhm ch k theo h s ng k m TK i vi KHDN: Nhm ch k th nht : Nhm A ch k ca ch TK Nhm ch k th hai : Nhm B ch k ca k ton trng Nhm ch k th ba : Nhm C mu du ca DN i vi KHCN: ch c mt nhm ch k c. Chn chc nng 809 : nguyn tc s dng ch k i vi KHDN thng thng c hai ch k i vi c nhn ch cn mt ch k 8. Lun chuyn chng t: i vi KHCN: Lu giy ng k m TK c nhn v CMT photo i vi KHDN: Tr cho KH mt b giy ng k m TK, giy ng k mu du,ch k c y s TK, ch k ca KSV , G v du ca MSB. II. TGCKH Gi Tin: 1. Np vo TK CKH - GDV hi r khch hng k hn gi ( my thng), k hn tr li (cui k ), phng thc rt gc ( t ng chuyn k hn hay khng), phng thc rt li ( nhp gc hay khng ) hch ton trn BDS. - GDV hng dn KH vit s ti khon, s tin np v ni dung np tin vo Bng k cc loi tin np, Giy np tin gi tit kim v kim m tin. Hch ton trn BDS GDV chn chc nng 3010- To th mi.

 S TK Loi TG CKH Loi sn phm Chuyn k hn mi Li nhp gc: chn Y hoc N S tin gi OK Chn phng thc thanh ton Np tin mt OK Nhp s tin Ghi ch: OK K tin trn mn hnh k tin In trn bng k cc loi tin np OK Chuyn KSV duyt Cho giy np tin gi tit kim vo in. Chn ng Mn hnh chuyn sang chc nng 3100- In th G s seri th tit kim OK Chuyn KSV duyt Mn hnh hin th ni dung ca th tit kim, GDV kim tra li cc thng tin trn In th tit kim. GDV k trn th, vit tn sn phm Chuyn KSV k Tr th tit kim cho khch hng. - Lu chng t: + Lin 1 Giy np tin gi tit kim v bng k np tin lu lm chng t k ton + Lin 2 Giy np tin gi tit kim, th tit kim tr cho khch hng.

III. TGCKH Rt tin: 1. Rt tin t ti khon tit kim CKH ton b bng tin mt Khi KH c nhu cu rt tin mt t TK CKH, yu cu KH xut trnh th tit kim v CMND kim tra. Hng dn KH k ln mt sau th tit kim, kim tra ch k bng chc nng 804. Hch ton trn BDS Chn chc nng 3040- Rt tin Nhp s th tit kim Chn OK Nhp s seri th tit kim mc Cash: Nhp ton b s tin KH rt(c th hin trn mn hnh) Ghi ch: Tn KH tt ton th tit kim OK i chiu ch k ca khch hng vi mn hnh trn BDS Chuyn KSV duyt Chuyn mn hnh k tin In OK Chuyn KSV duyt IN giy xc nhn tt ton th tit kim. Yu cu KH k ln Giy xc nhn tt ton th tit kim v Bng k cc loi tin lnh, GDV chi tin cho KH. Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln na m bo chi s tin theo ng chng t, yu cu khch hng kim tra li mt ln na trc khi ra v. GDV k ln chng t, ng du THANH TON ln th tit kim v Giy xc nhn tt ton th tit kim, ng du THU TIN ln bng k. Lu chng t:

- GDV lu lin1 Giy xc nhn tt ton th tit kim, th tit kim thanh ton, bng k cc loi tin lnh. - Lin2 Giy xc nhn tt ton th tit kim tr cho KH. 2. Rt tin tit kim CKH a phng thc a. Rt mt phn tin mt, phn cn li chuyn sang k hn mi Yu cu KH xut trnh th tit kim v CMND kim tra. Hng dn KH k ln mt sau th tit kim, GDV kim tra ch k bng chc nng 804. Hch ton trn BDS Chn chc nng 3040- Rt tin Nhp s th OK Nhp s seri th tit kim Ti mc Cash: Nhp s tin KH cn rt Ti mc khc : S tin ghi n : s tin chuyn sang k hn mi Chn TK trung gian GL: 280701002 phn h CD loi tin Ghi ch : KH tt ton th TK v to th mi thi hn, sn phm g. OK Kim tra ch k Chuyn KSV duyt K tin trn mn hnh chi tin In bng k cc loi tin lnh OK In xc nhn tt ton th tit kim Chn chc nng 3010 to th mi S TK Loi TGCKH Loi sn phm Chuyn k hn mi

 Li nhp gc S tin gi : s tin treo TK GL: 280701002 phn h CD Ghi ch: OK Chn 3023 chuyn t TK trung gian Nhp s tin ly t TK trung gian OK In phiu ghi c Chn ng Mn hnh in th Nhp s seri th mi Chuyn KSV duyt In th tit kim Yu cu khch hng k trn ton b chng t GDV k trn ton b chng t,ng du y . Chuyn KSV k Tr th tit kim mi, giy xc nhn tt ton th tit kim cho KH v chi tin cho khch hng Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln na m bo chi s tin theo ng chng t, yu cu khch hng kim tra li mt ln na trc khi ra v. - GDV lu lin1 Giy xc nhn tt ton th tit kim, th tit kim c,bng k cng vi lin 1 Phiu Ghi C b. Rt mt phn tin mt, phn cn li chuyn sang TK TG KKH - Yu cu KH xut trnh th tit kim v CMND kim tra. Hng dn KH k ln mt sau th tit kim, GDV kim tra ch k bng chc nng 804.

- GDV ch thc hin c giao dch ny vi iu kin KH c TK TGTT ti MSB. Trong trng hp KH cha c TK th GDV Thc hin m TKTG thanh ton cho KH theo thao tc nh trnh by trn. - Thao tc trn BDS : Nhp s th OK Nhp s seri th tit kim Ti mc Cash: Nhp s tin KH cn rt Ti mc chuyn khon : S tin ghi n : s tin chuyn sang khon S TK ghi c: S TK TG thanh ton ca khch hng Ghi ch : OK Kim tra ch k Chuyn KSV duyt K tin trn mn hnh chi tin In bng k cc loi tin lnh OK In xc nhn tt ton th tit kim In giy bo c Yu cu khch hng k trn ton b chng t GDV k trn ton b chng t,ng du : tt ton, chi tin Chuyn KSV k Lu lin1 Giy xc nhn tt ton th tit kim, th tit kim c,bng k cng vi lin 1 giy bo c Tr lin 2 giy bo c cho khch hng. Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln

na m bo chi s tin theo ng chng t, yu cu khch hng kim tra li mt ln na trc khi ra v.

PHN V : TIN VAY I Gii Ngn Tin Vay: 1. Nhn h s gii ngn t phng Tn dng gm: Giy nhn n, HTD ( nu gii ngn ln u), kh c nhn n(cho nhng ln gii ngn tip theo). GDV kim tra ton b h s phi m bo c ch k ca Gim c hoc Ph gim c v c ng du. 2. Hch ton trn BDS: a. Gii ngn tin vay bng tin mt: Chn 80700 : kim tra li sut cng gc ng hp ng th hch ton. chn 4001 : Gii ngn tin vay = tin mt/ chuyn khon Nhp TK vay : 090.82.01. Ok Nhp tin mt: s tin ghi n Ghi ch : gii ngn tin vay cho KH theo H ngy OK KSV duyt Chp nhn chi tin In bng k cc loi tin lnh v giy lnh tin mt. GDV tin hnh chi tin cho KH Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln na m bo chi s tin theo ng chng t ca KH sau k tn vo bng k cc loi tin lnh, v giy lnh tin mt, ng du chi tin. lu chng t : + Lin 1 giy lnh tin mt v bng k cc loi tin lnh lm chng t k ton trong ngy. + Lin 2 giy lnh tin mt giao cho khch hng. b. Gii ngn tin vay vo TK ca KH ti MSB: - Nhn b h s gii ngn t phng Tn dng v UNC t KH, GDV kim tra tnh hp php, hp l ca b h s v UNC - Hch ton trn BDS Chn chc nng 4001: Gii ngn tin vay = tin mt/ chuyn khon Nhp TK vay: 090.82.01. OK

 Chn phng thc thanh ton: chuyn khon Nhp s tin ghi n: S TK Ghi c Ghi ch: Gii ngn tin vay cho KH theo H ngy OK, chuyn cho KSV ph duyt cho UNC vo in GDV k ln ton b chng t, chuyn cho KSV k duyt Lu chng t GDV lu lin 1 UNC, b h s gii ngn, tr lin 2 unc cho KH c. Gii ngn tin ng vn GTCG: - Khi KH c nhu cu ng vn, cn c vo th tit kim ca KH, GDV tnh s ngy gi, gi tr cn li v s tin c ng vn ti a. Sau GDV lm HV v Giy ngh ng vn kim phng n tr n a cho khch hng k, gi li th tit kim ca KH, photo CMND ca KH. Hng dn KH vit v k Giy lnh TM dng cho c nhn, Bng k cc loi tin lnh. - Chuyn ton b h s ng vn cho phng tn dng to TK tin vay. Khi nhn li b h s ng vn t phng tn dng v c TK tin vay, GDV hch ton gii ngn trn BDS nh sau: Chn chc nng 4001 S TK tin vay: 090.82.01.000 OK Nhp tin mt: s tin ghi n Ghi ch : gii ngn tin vay cho KH theo H ngy OK KSV duyt Chp nhn chi tin In bng k cc loi tin lnh v giy lnh tin mt. GDV tin hnh chi tin cho KH lu chng t : + Lin 1 giy lnh tin mt v bng k cc loi tin lnh lm chng t k ton trong ngy. + Lin 2 giy lnh tin mt giao cho khch hng. Ch : Khi m tin lun phi quay my m v tr KH c th cng theo di, trnh trng hp tha thiu tin ca KH. Sau khi kim s tin GDV i chiu kim tra li mt ln

na m bo chi s tin theo ng chng t ca KH sau k tn vo bng k cc loi tin lnh, v giy lnh tin mt, ng du chi tin. II Thanh Ton Tin Vay Bng Tay: Chn 80700 : kim tra li sut cng gc Nhp s TK vay Tm Chi tit K hn v li sut chn chi tit ha n ( Hin gc + li chp mn hnh v in 1 t ) ng chn 4120 LN tr n vay = chuyn khon Phn b th cng Nhp TK vay s tin ghi c TK ghi n S tin gc s tin li Li sut sau ( l li pht) Chp mn hnh (In ra 1 t lu chng t) OK a KSV duyt In + UNC nu KH yu cu trch t TKKKH + Giy bo n nu c tha thun n hn t thu + Giy np tin mt Lu chng t : Lu Lin 1 ca UNC ( Hoc Giy np TM, Giy bo c) + phiu tnh li , tr lin 2 cho khch hng. III Tt Ton Tin Vay: a. Tt ton bng tin mt Chn 80700 : kim tra li sut cng gc ng hp ng th hch ton. Chn chc nng 4251: Tt ton tin vay = Tin mt/chuyn khon/sc cng 1 ngn hng/thng bo co. Nhp s TK tin vay OK Ti mc tin mt : nhp s tin tt ton Ghi ch : Tn KH tt ton tin vay OK In bng k cc loi tin np Chuyn sang KSV duyt In giy np tin mt

 GDV k ln chng t v ng du thu tin Lu lin 1 giy np TM + Bng k cc loi tin np Tr lin 2 giy np TM cho KH b. Tt ton bng chuyn khon: Khi nhn c UNC ca khch hng GDV chn chc nng 20200 xem s d TK TG KKH ca KH c cn tin tt ton khng. GDV chn chc nng 80700 : kim tra gc v li ca KH ng hp ng th hch ton Chn g vo s TK tin vay, chn OK kim tra s tin tr c ng khng Ti chc nng 4251: Tt ton tin vay = Tin mt/chuyn khon/sc cng 1 ngn hng/thng bo co. Nhp s TK tin vay OK Nhp s tin tt ton S TK ghi n Ghi ch : Tn khch hng tt ton tin vay OK Chuyn KSV duyt In UNC, hoc giy bo n lu lin 1 UNC hoc Giy bo n Tr lin 2 cho khch hng c. Tt ton t TK trung gian GL (NG VN) Chn chc nng 80700 : kim tra li v gc ng hp ng th mi hng ton GDV tt ton th tit kim m KH dng cm c (dng chc nng 3040) treo s tin vay cn tt ton vo TK GL 280701003. Sau hch ton tt ton tin vay nh sau : Chn chc nng 4251- Tt ton n vay bng tin mt/ chuyn khon Ti mc GL , nhp vo +S tin phi tt ton +Chn TK trung gian thch hp: 280701003

+Ghi ch: Tn KH tt ton tin vay Chn OK chuyn cho KSV ph duyt GDV cho Giy Bo C vo in. Lu chng t: Lin 1 Giy xc nhn tt ton th tit kim v th tit kim, lin 1 Giy bo c. Ch : Khi KH tt ton tin vay d bng phng thc no, GDV u phi in Phiu tt ton tin vay bng chc nng 80701. GDV in thnh 2 bn, 1 bn GDV lu v mt bn chuyn cho phng tn dng xut ti sn m bo cho KH ( nu l KH doanh nghip th in thnh 03 bn tr cho khch hng 01 bn) PHN VII : CHUYN TIN I CHUYN TIN I: 1. Chuyn tin i np tin mt, cho ngi th hng nhn bng chng minh th: Khi KH n ngn hng c nhu cu chuyn tin cho ngi th hng nhn tin bng CMT, GDV hng dn khch hng lp chng t : Yu cu chuyn tin trong nc, v k trn bng k cc loi tin np. Trn yu cu chuyn tin trong nc phi k y cc thng tin: Ghi ngy thng nm lp chng t S tin bng s , s tin bng ch Ni dung chuyn tin Ngi yu cu S TK/CMT : s CMT ( ngy cp, ni cp: phair ghi r rang , chnh xc) Ti ngn hng : HNG HI NHA TRANG Ngi hng : tn y theo CMT S CMT : ghi r rang ,ngy cp , ni cp Ti ngn hng : Tn ngn hng nhn. K vo yu cu chuyn tin trong nc GDV kim tra chng t hp l, y cha th tin hnh nhn tin v kim m chnh xc theo ng s tin trn bng k. Hch ton trn BDS: Chn 7050 : chuyn tin i np TM Chn ng loi SP : OL3 : chuyn tin lin chi nhnh; OL4 : chuyn tin gi tr cao; OL8 : chuyn tin gi tr thp S tin VN : a bn : chn Outstation trng hp NH hng khc tnh thnh ph. Ngi gi tin : Ngi hng : S CMT : ngi hng phi chnh xc, ghi ngy cp, ni cp. Ghi ch:

OK K tin trn my In bng k cc loi tin np OK Chuyn KSV duyt In yu cu chuyn tin trong nc GDV k vo bng k, phiu yu cu chuyn tin , ng du thu tin v chuyn KSV k duyt GDV lu lin 1 phiu yu cu chuyn tin trong nc , bng k cc loi tin np, v tr lin 2 phiu yu cu chuyn tin trong nc cho khch hng. 2. chuyn tin i trch ti khon ti CN MSB,cho ngi th hng nhn bng TK: Khi KH n ngn hng c nhu cu chuyn tin cho ngi th hng nhn tin bng TK, GDV hng dn khch hng lp chng t : y nhim chi. Trn y nhim chi phi k y cc thng tin: Ghi ngy thng nm lp chng t S tin bng s , s tin bng ch Ni dung chuyn tin Ngi yu cu S TK/CMT : Ti ngn hng : HNG HI NHA TRANG Ngi hng : tn y theo CMT Ti ngn hng : Tn ngn hng nhn. Ti khon: Phi y , ch k ca ch ti khon hoc ngi y quyn ng k trong h s m Tk Kim tra s d trn TK TG ca KH m bo kh nng thanh ton trc khi tin hnh hch ton. Hch ton trn BDS: Chn 7051 : chuyn tin i thanh ton t TK KKH Chn ng loi SP : OL1 : thanh ton b tr ;OL3 : chuyn tin lin chi nhnh; OL4 : chuyn tin gi tr cao; OL8 : chuyn tin gi tr thp S tin : Loi tin : a bn : chn local trong trng hp chuyn n chi nhnh ca MSB, chuyn n NH khc cng a bn; chn Outstation trng hp NH hng khc tnh thnh ph. Ngi gi tin : Tn ca ngi hng S TK ca ngi hng Ngn hng hng: theo yu cu ca UNC Phng thc thanh ton ph: chn thanh ton t TK KKK; Nhp s TK ghi n, nu thanh ton ph bng tin mt th vo chc nng 8300 thu ph ngoi.

 Ghi ch: OK Chuyn KSV duyt In y nhim chi GDV k vo y nhim chi , ng du phng v chuyn KSV k duyt GDV lu lin 1 y nhim chi , v tr lin 2 y nhim chi cho khch hng. II CHUYN TIN N: GDV truy vn lnh chuyn tin n lin chi nhnh bng chc nng 50503. GDV c k ni dung trn lnh chuyn c ( LCC )v hch ton trn BDS . a. Chuyn tin n lin chi nhnh lnh tin mt Khi KH xut trnh CMND lnh tin chuyn n t chi nhnh khc ca MSB. GDV kim tra mn tin v cha bng chc nng 50503 In ra LCC, hi KH mn tin do ai chuyn v s tin l bao nhiu (c tnh cht xc minh) Hng dn KH vit Giy xin lnh tin mt vi cc ni dung sau +Tn, a ch +S CMT, ngy cp, ni cp +S tin bng ch , bng s +Ngi gi tin, ni gi GDV i chiu cc thng tin trn vi LCC v CMND ca KH Nu cc chi tit khp ng, th hch ton trn BDS Chn chc nng 7054, nhp vo s tham chiu trn LCC. Mn hnh s hin th s tin, tn ngi nhn, s CMND, ngy cp, ni cp Ghi ch: tn ngi chuyn tin Chn OK, GDV k tin trn mn hnh chi tin v in ra Bng k cc loi tin lnh. Chuyn cho KSV ph duyt, cho Giy chi tin mt vo in. Yu cu KH k ln Giy chi tin mt v bng k chi tin. GDV chi tin cho KH. GDV k ln tt c chng t Lu chng t: GDV lu Giy xin lnh tin mt, LCC, lin 1 Giy chi tin mt, bn sao CMND ca KH Lin 2 Giy chi tin mt tr cho KH PHN VII : CHUYN TIN

I. CHUYN TIN I: - Khi KH c nhu cu chuyn tin i, tu thuc vo KH chuyn tin i bng tin mt hay trch t TK TG KKH v ngi th hng nhn bng TK hay CMND m hng dn KH lp chng t ph hp. - Nu KH chuyn tin i bng tin mt hoc KH chuyn tin i trch t TK TG KKH v ngi th hng nhn bng CMND th chng t l Yu cu chuyn tin trong nc. - Nu KH chuyn tin i trch t TK TG KKH v ngi th hng nhn bng TK th chng t l UNC. a. Cc loi sn phm ( knh thanh ton) OL1: TT b tr NHNN OL3: TT lin chi nhnh OL4 : Chuyn tin gi tr cao OL8 : Chuyn tin gi tr thp b. a bn - Chn local nu ngi hng c TK trong a bn tnh hoc cng h thng MSB. - Chn outstation : nu ngi hng c TK khc tnh v khng cng h thng MSB + + + + c. Thu ph Chi nhnh n: Ngn hng ngi hng: Nhp tn NH hng Chi nhnh Tnh/thnh ph.

Chn Remitter nu ngi chuyn chu ph Chn Beneficiary nu ngi hng chu ph GDV thu ph chuyn tin theo biu ph hin hnh d. Thng tin ngi chuyn v ngi hng Tn KH: Tn ngi chuyn (nu chuyn tin trch t ti khon th tn KH c sn) TK ngi hng: Tn ngi hng: nu ngi hng nhn bng CMT th g tn c du theo kiu Telex S CMT, ngy pht hnh, ni pht hnh Ghi ch: Ni dung chuyn tin * Hch ton trn BDS

Nu KH chuyn tin i bng tin mt, GDV chn chc nng 7050 Nu KH chuyn tin i trch t TK TG KKH, GDV chn chc nng 7051 Nu chuyn tin i Ghi n TK trung gian ni b, GDV chn chc nng 7053 Sau , GDV ln lt chn knh thanh ton, a bn, thu ph, nhp vo thng tin ngi chuyn v ngi hng. Chn OK, chuyn cho KSV ph duyt, cho Yu cu chuyn tin trong nc hoc UNC vo in. Ch : Nu KH dng UNC theo mu ca MSB th thu ph v in giao dch ln UNC, nu KH khng dng UNC theo mu ca MSB th in giao dch ln Giy Bo N v thu ph ngoi bng chc nng 8300, in ln Phiu thu. Vi chuyn tin i Ghi n TK trung gian ni b, th in Phiu ghi N Lu chng t: - Lin 1 Giy yu cu chuyn tin trong nc v Bng k cc loi tin np hoc UNC ( v Giy bo n nu khng dng mu UNC ca ngn hng) - Lin 2 Giy yu cu chuyn tin trong nc hoc UNC tr li cho khch hng. II. CHUYN TIN N: GDV truy vn lnh chuyn tin n lin chi nhnh bng chc nng 50503. GDV c k ni dung trn lnh chuyn c ( LCC )v hch ton trn BDS . a. Chuyn tin n lin chi nhnh lnh tin mt Khi KH xut trnh CMND lnh tin chuyn n t chi nhnh khc ca MSB. GDV kim tra mn tin v cha bng chc nng 50503 In ra LCC, hi KH mn tin do ai chuyn v s tin l bao nhiu (c tnh cht xc minh) Hng dn KH vit Giy xin lnh tin mt vi cc ni dung sau +Tn, a ch +S CMT, ngy cp, ni cp +S tin bng ch , bng s +Ngi gi tin, ni gi GDV i chiu cc thng tin trn vi LCC v CMND ca KH Nu cc chi tit khp ng, th hch ton trn BDS Chn chc nng 7054, nhp vo s tham chiu trn LCC. Mn hnh s hin th s tin, tn ngi nhn, s CMND, ngy cp, ni cp

Ghi ch: tn ngi chuyn tin Chn OK, GDV k tin trn mn hnh chi tin v in ra Bng k cc loi tin lnh. Chuyn cho KSV ph duyt, cho Giy chi tin mt vo in. Yu cu KH k ln Giy chi tin mt v bng k chi tin. GDV chi tin cho KH. GDV k ln tt c chng t Lu chng t: GDV lu Giy xin lnh tin mt, LCC, lin 1 Giy chi tin mt, bn sao CMND ca KH Lin 2 Giy chi tin mt tr cho KH PHN VIII : MT S NGHIP V KHC: I. NGHIP V TH ATM: 1. To n pht hnh th: - Khi khch hng c nhu cu m th ATM, GDV hi xem khch hng c TK KKH cha, nu cha c TK KKH th m TK KKH cho khch hng. - B h s m th gm c: + Giy ng k m th ATM. + Chng minh nhn dn( bn sao). + Giy ng k m TKKKH (nu khch hng cha c TKKKH). - Hch ton trn BDS: Vo chc nng 90000 To n pht hng th - to th mi cho khch hng Nhp s CMND ca khch hng chuyn sang mn hnh 95025, in y thng tin cn thit: + Tn khch hng + Ph thng nin + VIP + Loi sn phm + Nhn pin mailer + Gi pin mailer Chn Ti khon th chn cp ti khon, trong + Frist Primary Account : l ti khon chnh nht + Primary Account: ti khon chnh + Secondary Account : ti khon ph

 OK thc hin mn hnh t ng quay v mn hnh 95025, mn hnh ny hin th ton b nhng ti khon c lin kt vi ti khon th OK Yes chuyn sang cho KSV duyt. Cui ngy, lp danh sch cc khch hng pht hnh th trong ngy v fax danh sch v Trung tm pht hnh th MSB. 2. Kch hot th: Khi khch hng n nhn th ATM, GDV kim tra, i chiu CMND sau cho khch hng k vo giy nhn th ATM v giao th , pin cho khch hng. Cho khch hng k vo phn cung pin, x phn c ch k ca khch hng lu v giao phn m s pin cho khch hng Vo chc nng 90004 Kch hot th - kch hot th cho khch hng nh s th ca khch hng, chn OK chuyn sang mn hnh 95013 bm Active vo mn hnh 99067. Chuyn sang cho KSV ph duyt, khi KSV duyt xong th th c th s dng. 3. Kha th tm thi: Khi khch hng thng bo b mt th ATM, GDV yu cu khch hng trnh CMND i chiu. Yu cu khch hng in thng tin vo giy Thng bo mt th sau thc hin kha th tm thi cho khch . - Vo chc nng 90002 Kha th tm thi. Nhp CMND tm thng tin ca khch hng OK mn hnh 95013, bm Mark Hot chuyn sang mn hnh 99010 ti dng :Mark Hot Reason GDV la chn l do kha th tm thi Nhn OK kt thc chuyn sang cho KSV duyt. Khi KSV duyt xong th s tm thi khng giao dch c ti cc my ATM c na. 4. Kha th vnh vin: Khi khch hng khng c nhu cu dng th ATM na yu cu kha th vnh vin th GDV thc hin kha th vnh vin cho khch hng. - Vo chc nng 9006 Kha th vnh vin Tm kim thng tin khch hng chn OK chuyn sang mn hnh 95013 chn Kha th vnh vin chuyn sang mn hnh 99013 chn OK kt thc lnh

Chuyn sang cho KSV duyt, sau khi KSV duyt xong th th b kha vnh vin khng th s dng c na. 5. Mt s chc nng khc: Ngoi cc chc nng trn, khi c yu cu ca khch hng, GDV cn c th thc hin mt s nghip v nh: - Pht hnh li th ATM (Khi khch hng lm mt th hoc th b nut) Dng chc nng 9003. - Pht hnh li s pin ( Khi khch hng qun m pin) Dng chc nng 9007.

II. THANH TON B TR: - khi nhn c y nhim chi, y nhim thu t khch hng, mun trch ti khon KKH chuyn tr cho ngi th hng ngn hng khc h thng nhng cng tnh, thnh ph, c tham gia thanh ton b tr. - Tin hnh trch ti khon khch hng trn BDS. - Lp lnh TTBT i Chn ngn hng A Chn in lnh thanh ton b tr i kim tra bt ton s my trnh trng lp. Chn ngn hng A Chn KTGD lp lnh TTBT i Nhp s bt ton Chn ngn hng nhn lnh Nhp s tin chuyn Nhp tn n v chuyn Nhp tn n v nhn S TK Ti ngn hng ( nu ngn hng cha c trn h thng th nhn F9 chn * v nhp ngn hng hng) Ni dung Duyt ng Chuyn chng t cho KSV duyt lnh TTBT i va lp.

-Cui ngy GDV vo In lnh thanh ton b tr i in Lnh chuyn c, kp chng t lu k ton. III. NHP XUT TIN MT NI B: 8000: Nhp tin mt ni b 8001: Xut tin mt ni b u ngy GDV tin hnh nhp tin khi nhn tin (dng chc nng 8000) v cui ngy kim tra tin sau xut ton b qu ca mnh v qu tp trung (chc nng 8001). in cc thng tin: + Ngi nhp (xut ) tin + Loi tin t Chn Thm Sau khi nhp( xut) tin s lng chn OK chuyn sang cho KSV duyt cho Giy chuyn tin ni b vo In. Lu chng t : kp lin 1 ca giy chuyn tin ni b + lin 2 ca giy chuyn tin ni b ca nhn vin ngn qu chuyn sang lm chng t k ton. Lin 2 ca giy chuyn tin ni b chuyn cho nhn vin ngn qu. IV. THU TIN MT KHC: - Trng hp khi khch hng n chuyn tin cho ngi th hng ngn hng khc h thng, khng trong tnh,thnh ph m qu gi thanh ton b tr. Th hng dn khch hng lp yu cu chuyn tin trong nc 4 lin. - Hch ton trn BDS: Chn chc nng 8050 thu tin mt khc. Nhp s tin: Loi tin: S TKGL : TK 280801001 phi tr ngi hng VND OK

 K tin In bng k cc loi tin np OK Cho yu cu chuyn tin trong nc vo in - lu chng t : Lin 1 bng k cc loi tin np v yu cu chuyn tin trong nc Lin 2 tr cho khch hng

V. THU PH DCH V BNG CHUYN KHON HOC TIN MT: Trong trng hp nhng giao dich chuyn tin i thu ph ngoi; ph tra sot GDV chn chc nng 8300 thu ph dch v Phng thc thanh ton ph : chn CSK S TK Ph DVTT Loi tin Ghi ch: OK In trn phiu thu Lu lin 1 phiu thu lm chng t k ton trong ngy Tr lin 2 phiu thu cho khch hng. VI. IN GIAO DCH CUI NGY: Cui ngy giao dch, GDV in bo co (dng chc nng 304 v 305), m bo s liu trn 304 v 305 phi khp nhau. Xp chng t theo bo co 304 (Ch khi in bo co 304 kim tra chnh lch thu chi phi bng khng).Chng t no c hai giao dch tr ln phi vo chc nng 207 cng chng t sau in ra kp chng t np k ton. Kim tra v chm bo co xong chuyn ton b chng t cho KSV.