MOHAMMED SHABBIR

Mobile:+917381009197 Email: shabbiralways@yahoo.co.in

PROFESSIONAL SUMMERY Over 5 years of experience in Telecom. Currently working as Circle Account Manager of One97 Communication Pvt. Ltd. CAREER GRAPH Since July12 to till date with One97 communication Pvt. Ltd, Bhubaneswar as a Crcle Account Manager Handling VAS service for Vodafone Orissa circle. Key responsibilities:-

Responsible for revenue collection for Operator over OBD and IBD platforms Playing a vital role between client and my Organization for successful launching a product, by convincing the VAS and Marketing team. New Product testing and successful implementation on IBD & OBD platform to enrich Customer experience and generate incremental call landings to increase product Opt-ins and grow customer chain in each product line. Interaction with VAS Manager and Marketing team in smooth delivery of promotions enabling smoother business operations on daily basis. Coordinating with Circle Service Engineers, Arpu Team, Product Team, Development Team, Switch Team, IN Team, RA Team in daily operations activities, product configuration, successful testing and implementation of products across promotions portals for the Operator. Keeping my company well informed about the happenings and competition in the Circle. Request for prompt recording from the client and deliver the same within the given TAT. Promotion of One97 Voice services, SMS services Identifying Hot Spots and avoiding escalations. Providing complete support to the circle in all aspects. Also Responsible Non VAS services promotion, Retailer IVR Store executive IVR daily reporting Retailer wise their target and achievement for activation, BC and E top.
Since Jan11 to Jun12 with Vodafone Essar Pvt Ltd as an Executive MIS Co-Ordinator (Backend Operation) Handling VAS service (CRBT, MCI,GPRS,Voice) for Orissa circle. Key responsibilities:-

Handling VAS service (CRBT, GPRS, MCI &Voice packs) for Orissa circle. Optimal utilization of promotional tools used for VAS Back end support for data management- Maintenance of reports related to conversions from promotions, revenue generation & acquisition Telecalling Activity- Coordination with telecalling partner to ensure maximum genuine conversions. Vendor Management- Cross calibration with vendors for promotional activities & resolution of customer complaints within TAT Ensure providing lucrative database to maximize conversions OBD Promotions to subscribers for increasing the penetration of various services. Planning for Promotion through SMS, USSD, Cell info, PCN. Maintaining a regular Revenue tracking for analysis. Revenue increment; promote VAS products by SMS, OBD, PCN, etc. and analyze the revenue conversion reports Data mining & MIS tracking on performance of the various products.

 Analysis of consumers spending behavior & ARPU for formulating strategies to increase VAS uptake. Finding out exception in the process and making relevant reports. Make a growth target for every product and schedule them promotion for achievement. Work closely with vendors, marketing, operations & other departments to facilitate network design, integration and successfully delivery of new products. Handle BMG SMS Promotion Roll out new process to increase the penetration of VAS services. Roll out new products catering to the local market and to different segment of customers, conceptualize, implement & roll out new products keeping customer first
Since June 10 to Dec 10 with Dishnet wirless Limited(Aircel) as an Executive MIS CoOrdinator (Backend Operation) Handling Usage & Revenue. Key responsibilities:-

ZDC subs: Give disruptive offer to bring them back. Segment wise customers tracking on the basis of tariffs/products. Dashboards & MIS Reporting to Top Management for decision making purpose. Tracking of Competition Tariff & Validity Vouchers and sharing with the team to ensure that our offerings are competitive in the Market. Determining project specific research requirements and approach to collecting data. Extraction of Daily Recharge Dump, segregate accordingly to categorize with Value Voucher, Top Up, RCV, FRC etc. Daily Tracking of Unique Recharge base of the customer. Check the VLR status. Find out the VLRA & VLR Gap Base, check their AON, then send the base for telecalling give them offer based on their previous usage pattern. Preparing the Decrement file which contains DREC & ZDC customer base & if the DREC customer stop their Decrement, then give them extra promotional offers. Daily tracking of unique users & churn customers base. Communication SMS Blast. OBD (Auto Dialer). Telecalling Base. Cell Info Display. USSD Script Generation. Segmentation of the Customer base for daily promotional activities including SMS,OBDs & Telecalling. Extracting the base of the customer comes under ZDC (Zero Decrement Customer) & ZRC (Zero Recharge Customer) and sends it the same to the Call Center for up selling of product with different circle promotions. Preparing the methods, techniques for analysis, planning, reporting the Call center Performance.

Since Mar 09 to May 10 with DISH NET WIRLESS LTD( AIR CEL) as Key responsibilities:-

Sales Coordinator

Looking after of Bhubaneswar Zone Covering 32 distributors Responsible for all Mapping New Retailers & Remapping for existing Retailers of the zone. Total MIS Report Maintenance & Support to Sales Team on daily basis. Preparing Data for Monthly Review. Daily Reports Daily Barring Status & updates to all distributors, TSMs. Resolve Customer issues (Activation, Recharge, Barring UN-Barring etc). Training to distributor FEs on documentation & CAF processes as per DOT guidelines. Distributor wise follow-up on 2nd level CAF rejection. IVR, FRC, Top up Pending Report Distributor wise. Target VS Achievement Distributor, ASM & TSM Wise updates on daily basis.

 Contribution of UAO & URO, FOS wise Daily TGT Vs Ach, Primary & Tertiary Report Daily Wise. Monitoring with Distributors MIS for DMS and all types of MIS Reporting. Daily basis Network Utilization Report. Maintaining total E-Top System Co-ordinate with Distributors MIS and solves their Queries.
Since Mar 07 to Jan 09 with Singal Telecommunication(Channel Partner of AIR CEL) as MIS executive Key responsibilities:-

Responsible for Maintaining Stock report prepaid sales through channel associate. Marketing Responsibilities. Updated the retailers about Monthly scheme. Educate the retailers about the New Product & new process. Taking care of retailer issues. (Activation/Recharge, claims etc) Taking care of 5 sales executives, make them aware about the products and schemes. Verification of the CAFs and also handle the queries of the customers. Maintaining Daily reports, weekly reports & monthly reports. Maintaining retailers card Doing remittance as required at Store & Market. Maintaining reports Daily, Weekly and Monthly on excel data sheets. Successfully handling the entire Stock and MIS for smooth Business operations. Daily reporting to Team Manager, Director, Territory Manager Preparing lots of MIS to smoothness the day-to-day business.
ACADEMIC CREDENTIALS

Continuing MBA in marketing from SMUT. Completed Bachelor of Commerce with Distention under Utkal University Orissa (2006). Completed +2 (CHSE) from MAKAM College, Cuttack (2003). Completed 10th (HSC) from Board of Secondary Education, Cuttack (2001). Complete Diploma in Computer Application Complete PAT accounting package in Tally7.2,Tally 9.0 & Manual Accounts OCAC (Orissa computer academic centre) Government of Orissa.
CARRIER ACHIEVEMENTS DETAIL

First person to achieve O grade and secured more than 90% in PAT course Tally rewarded as best scholar in tally. Rewarded as Kohinoor of Bhubaneswar Zone, for Zonal Sales Coordinator Bhubanesware Zone of AIRCEL.
PERSONAL DETAILS Name Date of Birth Language Known Marital Status Nationality Sex : : : : : : Mohammed Shabbir 18th June 1986 English, Hindi & Oriya Unmarried Indian Male

I do hereby declare that all the above information are true and correct to the best of my knowledge & belief.
Mohammed Shabbir

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