Tricia Senneker

1585 Ariebill St SW

Wyoming, Michigan
49509

616-299-4945

tlsenneker@comcast.net
Objective
To work in an environment where I can utilize my medical and customer service skills in a clinical or
business setting. My years of personal customer service and patient care would qualify me and enable
me to be an asset to your team.

Work Experience
Medical Assistant
3/2000 - Present Family Practice Associates of West Michigan, Grand Rapids, Michigan
 CLINICAL: Patient care, vitals, injections, first aid, phone triage, X-Rays, patient charting, CPR,
EKG, medical terminology, venipuncture, throat cultures, sterile tray, positioning, autoclave,
centrifuge and urinalysis
 CLERICAL: Appointment setting, Filing, Data Entry, Multi-Line Phones, Word Perfect, Microsoft
Excel, Transcription, Patient Check-Ins and Check-Outs
Customer Service/ Data Entry
2/1997 - 9/1999 TDI Talking Phone Books, Wyoming, Michigan
 Entered listings and small ads into white and business pages. Took customer calls for changes and
corrections in their display ads. Responsible for correspondence between graphic artists and
customers. Worked on deadlines and able to multi-task in a busy office environment.
Customer Service/ Data Entry
2/1992 - 3/1996 Old Kent Bank, Grand Rapids, Michigan
 CD Department:
 Took customer and branch calls for payouts on Certificates of Deposits. Calculating interest and
balancing end of day totals. Also did data entry of CD's into computer.
 Credit Card Department:
 Customer service call center. Answered customer calls and questions. Troubleshoot problems.
Gave payment, balance and interest information.

Education
7/1998 - 6/1999 National Institute of Technology, Wyoming, Michigan
 Vocational
 Graduated with honors as a Clinical and Business Medical Assistant
1995 - 1996 Grand Rapids Community College, Grand Rapids, Michigan
 Some College Coursework Completed