Ashish Kumar Verma

Current address:

F-97 Katwaria sarai, New Dehli- 110016 Contact no: +918130553053

email:ashishverma0014@gmail.com

Profile: A graduate in computer science. I am a workaholic person and would like to reach the zenith of success in life.

Values & Believes: I believe that dedication, determination, discipline, sincerity, hard work, loyalty are the key words for success.

Key Knowledge:

Knowledge of Vendor Coordination , Hardware Procurement , Asset Management Knowledge of Engineer Coordination, Back office Process etc.

Work Experience (June 2012 to Till Date) Innovative Design Tech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies. Designation: Service Desk / Support Engineer Client: Bill Desk India Pvt Ltd Responsibility: As a Service Desk Manage 175+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Prioritizing and follow up of the call till closure. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation. Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues Issue, Shared Printer and Network related issues. Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup and Restore Process.

Technical Skill: Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop. Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network devices- Repeater, Hub, and Switches & Routers etc.

Academic Profile: Course/class College/School

University/Board Mangalayatan University Up board Up board

Year Passed 2011 2007 2005

B.tech(cs) 12th class 10th class

Mangalayatan University M L inter college Jantainter college

% or Grade 67 57 64

Professional Training Infrastructure Management Service Purple Leap, Bangalore Training Coverage: CCNA& installation of window server 2008 Business skills training Group discussion skills, communication skills, self-assertiveness skills. English language training from India _can Noida.

My Strengths: Analytical ability Creative thinking Good communication skills Believer in success through teamwork Leading by example Hobbies and Extra Curricular Activities (if any) Listen to music when I am getting bored with my work. Reading religious books. Indian romantic movie Playing cricket

Personal Information: Fathers Name: Date of Birth: Marital Status: Languages known: Permanent Address:

Mr. Arun Kumar Verma 21-april-1992 Unmarried English, Hindi 5/133, d1 darshan vihar colony, o.p.p. vardan mandap G.T. road

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi

Ajay Kumar )