CURRICULAM VITAE V.SIVA LAVANYA, 2, AMARJOTHI MULLAI NAGAR, 1st STREET NALLUR, TIRUPUR 641 606. Email:lavanya.siva@yahoo.co.

.in Phone: 9965537419

CAREER OBJECTIVE: To work in a creative, challenging and globally competitive environment where I can accomplish my skill and to seek a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible. EDUCATIONAL QUALIFICATION: YEAR COURSE INSTITUTION BOARD OF PASSING MBA Vel Tech Engg College, Chennai Avinashilingam university for womens, coimbatore. St.Joseph matriculation Hr.Sec.School, Tirupur. St.Joseph matriculation Hr.Sec.School, Tirupur. Anna university Avinashilingam university Matriculation Matriculation 2010 73% PERCENTAGE

B.COM XII X

2008 2005 2003

79.5% 80% 70.22%

WORK EXPERINCE: EXPERIENCE PRESENT EMPLOYMENT Organization Designation Nature of Business Duration Experience : TCS e-serve International Ltd. Chennai. : Senior Process Associate : BFSI BPO : From May 2010-Till date. : 3 years

ROLES AND RESPONSIBILITIES Banking Domain BACS Transaction. External fund transfer. Internal fund transfer. CHAPS Transaction. CHAPS Suspense Account closing. Providing statements for credit cards. Providing statements for savings accounts. Reversing the Direct debit payments Setting Direct Debit payments. Cancelling Direct Debit payments.

Finance & Accounts Accounts Receivable Reconciliation. Accounts Payable Reconciliation. Account Transfer Re classing the Journal entries

ADDITIONAL RESPONSIBILITIES: Allocating cases to associates Reporting Daily MIS to Clients & Managers on Daily Basis Providing process training to the new joiners and conducting assessment. Performing regular Quality Checks and provide feedback to the team leader. Serving the entire client Queries through mails and Telephone. Performing month end activities like preparing cap plan and c-matrix.

ACHIEVEMENTS I have been awarded with the Consistent service Excellence Award for my exemplary performance, personal commitment and for my contribution to UK consumer business. Maintained 100% Accuracy in processing (Zero Errors). Awarded with an Zero Defect for the month of April 2013 for nil errors in my process. Done adhoc project without errors and got mail appreciation from client as a team Got mail appreciation from manager for high production hours and reduced idle time TECHNICAL SKILLS: Knowledge in MS office, MS excel, MS PowerPoint.

PROJECT DONE A Study on Brand Positioning of Ashok Leyland- in Ashok Leyland-Chennai (Ennore Branch) A study on performance analysis of Real Time Gross Settlement in Bank of Indiain Bank of India-Chennai (Kodambakkam branch) PERSONAL PROFILE: Name Fathers Name Mothers Name Nationality Date of Birth : Ms.V.SivaLavanya. : Mr.V.VaidyaLingam. : Mrs.V.Mangairkarasi. : Indian. : 22.01.1988

Sex Mother Tongue Languages Known Strengths Hobbies DECLARATION

: Female : Tamil. : Tamil, English. (Both to read and write) : Diligent, friendly. : Playing chess and carrom.

I (SIVA LAVANYA V) hereby declare that the particulars furnished above, are true to the best of my knowledge and belief. I would truly prove myself and would sincerely serve my best.
Place: Chennai. Date:

Signature (v.Sivalavanya)