Learning Record

Name City/Country Date of Birth E-mail Gender

Michael Anthony Gabatan Jurado MANILA / Philippines 24th September, 1985 maj.0924@facebook.com Male

Time spent studying on ALISON

11 hours 23 min

Completed
Customer Service Training: 100% quiz score

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business or organisations customers. You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints..

English for Tourism - Restaurant Service:

95% quiz score

English is the main language of international communication and is essential for people working in the tourist industry. This course details the English necessary for working in restaurants in tourist areas or hotels. The first section explains how to take customer orders including asking and answering questions and recommending dishes. The second section details how to describe dishes and also defines the French terms used in restaurant English. The final section provides key English expressions for every stage of restaurant service. This free online course is ideal for tourism and restaurant workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest t..

Work in Progress

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Learning Record
Diploma in C Programming: 77.27%
The C programming language is one of the most popular and widely used programming languages and is commonly used to programme operating systems such as Unix. It is a general-purpose programming language and one of the main advantages of programming in C is that it allows the programmer to write directly to memory. This means that key constructs within C-generated software programs can be used within the memory in an efficient and machine-independent fashion. This free online C programming Diploma course introduces you to the important concepts when programming in C. You will learn how the C programming language works with data, what progam flow is, and how to use functions, methods and routines. You will be introduced to conditional flow s..

Diploma in Business Management & Entrepreneurship:

1.42%

This free online Diploma in Business Management and Entrepreneurship course gives you the opportunity to gain extensive knowledge and understanding of the principles and practices behind key business management subjects. Subjects include corporate management, operations management, accounting, human resources, financial accounting, and project management as well providing insight on key entrepreneurial skills from Bill Liao, co-founder of the social networking site XING.com. This Diploma course is ideal for those who want to further their knowledge and understanding of business management and entrepreneurship, and will greatly enhance your career prospects.

ALISON points

50

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