1. INTRODUCTION We have made a term paper on MIS on the basis of our collected data. 1.

1) Statement of The Problem

How Standard Chartered Bank process their management information system. But we mainly focus on transaction processing system. 1.2) Objective of the Study 1.2.1) Broad Objective In our term paper we have gathered information about management system of Standard Chartered Bank. 1.2.2) Specific Objective We want to use this information and knowledge for the further use. 1.3) Methods: 1.3.1) Data Collection 1.3.1.1) Primary data collection For data collection we have conducted our survey in Standard Chartered Bank (Head office). 1.3.1.2) Secondary data collection Secondary data are collected from internet. 1.4) Limitation of the Study: 1. Time was very limited to accomplish the term paper. 2. Political instability also hampered our working progress.

2. BACKGROUNG AND INDRODUTION: 2.1 History Standard Chartered Bank was formed in 1969 through the merger of two separate banks, the Standard Bank of British South Africa and the Chartered Bank of India, Australia and China.

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These banks had capitalized on the expansion of trade between Europe, Asia and Africa. The Chartered Bank The Chartered Bank was founded by James Wilson following the grant of a Royal Charter by Queen Victoria in 1853. The bank opened in Mumbai (Bombay), Kolkata and Shanghai in 1858, followed by Hong Kong and Singapore in 1859.The traditional trade was in cotton from Mumbai, indigo and tea from Kolkata, rice from Burma, sugar from Java, tobacco from Sumatra, hemp from Manila and silk from Yokohama. The bank played a major role in the development of trade with the East following the opening of the Suez Canal in 1869 and the extension of the telegraph to China in 1871. In 1957 Chartered Bank bought the Eastern Bank, together with the Ionian Bank's Cyprus Branches and established a presence in the Gulf. The Standard Bank The Standard Bank was founded in the Cape Province of South Africa in 1862 by John Paterson, and started business in Port Elizabeth in the following year. The bank was prominent in financing the development of the diamond fields of Kimberley from 1867. It later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885. The bank expanded in Southern, Central and Eastern Africa and had 600 offices by 1953. In 1965, it merged with the Bank of West Africa, expanding its operations into Cameroon, Gambia, Ghana, Nigeria and Sierra Leone. In 1987 Standard Chartered Bank sold its stake in the Standard Bank, which now operates as a separate entity.

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Overview: Standard Chartered Bank Limited is Bangladesh's oldest and largest foreign bank with over 150 branches in the country. The history of Standard Chartered Bank in Bangladesh dates back to 1905 and now employs more than 1,600 staffs, when the Chartered Bank of India, Australia and China first established its operations in Dhaka. 2.2. MAIN SERVICES: Consumer Banking: Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches. Wholesale Banking: Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fx Options, Commodity Finance and deposit products. Islamic Banking: Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values. SME Banking: Standard Chartered Small Medium Enterprise banking provides services for Small to medium size companies to expand their enterprise.

Working Capital Business Expansion Business Protection Yield Enhancement

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Priority Banking: Priority banking is a new way of banking that understands what is significant to you through perfective tense services unequalled benefits and solution. 2.3. VISION AND MISSION: Vision: To be preferred provider of Islamic financial products in the market. Mission: To create exceptional value for our clients, investors and staff; through market leadership in providing innovative Shariah compliant products and solutions, and by adopting and living our core values. 2.4. AREAS OF BUSINESS: Standard Chartered have branches in all the main 6 cities of Bangladesh. It has more than 25 branches in all over Bangladesh. Total Offices at National and International Level: Standard chartered is operating more then 150 branches in about 25 cities of Bangladesh. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world's most international banks, Standard Chartered employs 60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market.

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2.5. MAIN OBJECTIVES: Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.

3. INFORMATION SYSTEM IN STANDARD CHARTERED:

As standard chartered started their business in Bangladesh in 2006 so as such there is no Pre-IS era of standard chartered bank in Bangladesh. They are using IT since the start of their business in Bangladesh. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service gets improved, online banking emerged and lot of others benefits. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.

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Management Information System: Management Information Systems (MIS) is the term given to the discipline focused onthe integration of computer systems with the aims and objectives on an organization. The evolution and direction of info engineering tools assists executives and the universal workforce in acting any tasks accompanying to the physical process of information. MIS and concern systems are especially utile in the bite of concern information and the product of reports to be exploited as tools for decision making. Applications of MIS: With computers existence as present as they are 24-hour interval location s hardly for any size concern that does not rely extensively on their IT scheme. However there are several fact fields in which MIS has become invaluable.
Data Processing: Not exclusive do MIS systems allow for the bite of big amounts of concern information but they also provide a valuable good welfare to the workforce. Where in the past business concern information had to be manually pure for formation and psychoanalysis it can now be entered quickly and easily onto a computer by an accumulation processor allowing for faster decision fashioning and quicker reflexes for the endeavor as a whole.

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3.1. MANGEMENT OVERVIEW: 3.1.1. Organization management chart:

3.1.2. Business process model: Administration and Management R & D System

Secondary Activities

HRM Workforce Planning System Technology Development Computerized Ordering System Inbound logistics Operations Outbound logistics Sales Services Organization value Chain
Organization Value Chain

Primary Activities

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3.2. Organization computing resources: 3.2.1. Software Resources:Following softwares is used for the functioning of our information system and organization; Application Software:Following application softwares are used in our organization and functioning of our information system; Microsoft Office NOD32 Anti-Virus Adobe Reader

System Software:Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes.

3.2.2. Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners 8|Page

 Dell Mainframes 3.2.3. Computing Type:In Standard chartered bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.

3.3. Organization transaction processing system: Transaction Processing System: A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state. TPS in Standard chartered bank: Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

3.3.1. Payroll TPS In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning.

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It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).
Employ ee Data

Payroll TPS
General Ledger L

Managemen t Reports

Check Passes by Manage r

Payroll Master File (HUB)

Check Issued to Employee

General Ledger L

3.3.2. Customer Identification:

In Standard Chartered bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

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Input (ID #)

Virses

HUB

NADRA (Customer identification)

Management

3.3.3. Employees Record:

All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This helps management to monitor the working efficiency of an employee.

Employe e Job Login

Biometric Device & LN HUB

Employe e Job Logout

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3.3.4. Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done. New Transactio ns, Updates Update d

LN

HUB

3.3.5. Online Complains:

Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.

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Custome r Queries

Customer Service TPS

Identif y Proble m

Send to Concern ed Dept.

3.3.6. Advices:

As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance. Accou nt Alert Customer Service TPS Manageme nt

HUB

Advices Send to Customer

3.3.7. Account Opening This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information sends to the virses. Output: new account opened in the bank. 13 | P a g e

Virses

Applica nt

Identificatio n

Customer Service TPS

New A/C Opene d

A/ C De pt. 3.3.8. Online Activity Purpose: Transfer funds with the organization.

HUB

Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch.

Custom er

Customer Service TPS

A/C Dept

HUB

Fund Transfer to Concerned Branch

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3.3.9. ATM Card Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card. Virses

Applica nt

Identificatio n

Customer Service TPS

New A/C Opene d

A/C Dept .

HUB

ATM Issued

3.3.10. Car Financing Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verifies the account of customer and makes the schedule for leasing for the given period of time. Output: Customer can get a new car.

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HUB

Applica nt

Identificatio n

Customer Service Managers

Issuenc e

A/C , Finan ce Dept.

4. Relationship of MIS (Management information system) with TPS: MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

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Transaction processing system Payroll master File

Payroll TPS

Management Information system MIS FILES Payroll data of employee

C.I info master File

Customer Identification TPS

Customer data

Employees Info master file

Employee Record TPS

Employees data Customer Account master File

Real time banking TPS

Customer data Customer Queries master File

Customer service TPS

Customer complains data Customer Master file

ATM Cards TPS

Customer account data

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Transaction processing system Customer master file

Advices TPS

Management Information system MIS FILES Advices data

Customer Info Master file

Customer account TPS

Customer data

Customer Master file

Online activity TPS

Customer data

Customer Master file

Car Financing TPS

Customer data

MIS

Reports

Managers

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5. Conclusion and Recommendation: 5.1. CONCLUSION A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. These report discuses all the activities that the Management Information System performs in our selected organization Standard Chartered Bank (Bangladesh). The reports start with the background history of the bank such as when it establish in Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.

5.2. RECOMMENDATION: The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. The security of these systems should be made.

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 Credit cards system should be improved providing the unique facilities to their customers which the other bank has not yet introduce.

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