Professional Documents
Culture Documents
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Take fractionalized tasks and put together. Form natural work units. Allow employee to have direct contact with people using product or service.
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Allow an employee to decide on work methods, budgets, and managing crises. Establish feedback channels so employees can learn how they are performing. Research on job design generally favorable and bear out validity of theories.
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Our Changing World: When Teams are 14 Time Zones Apart (part 1 of 3)
ValiCert is software company confronted with rising costs and competition from overseas. Answer to problem was to move much of programming to India.
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Design of Jobs
5 core job dimensions help in evaluating extent team is self-managed. Organization structure modified to accommodate teams. Team provides their own management. Fewer support staff because team performs these jobs.
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OD in Practice (part 2 of 3)
Leaders emerge rather than being appointed. Team does interviewing and hiring. New associate assigned a sponsor. Team successful because members are successful.
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OD in Practice (part 3 of 3)
Seniority and education do not count. Compensation based on associates contribution to firm. All associates offered stock option plan and profit sharing.
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Reward Systems
Based on team performance. Rewards may be given to team and then team decides how to distribute them. Teams small enough for individuals performance to be reflected in paycheck and paycheck of everyone else on team.
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Gain sharing - incentive system sometimes used in self-managed work teams. Internal team leader - leader of team usually selected by members. Job characteristics model - objective measures of job characteristics that can affect employee attitudes and work behaviors.
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Job design - the way a job is structured. Job enrichment theory - method that builds in satisfaction to a job. Job feedback - individual obtaining direct and clear information about performance.
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Motivating potential score (MPS) measurement of jobs ability to produce increased personal and work outcomes. Self-managed work teams - autonomous group whose members decide how to handle their task.
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Skill variety - degree job requires variety of activities that involve different skills and talents. Support team - responsible for general planning, making broad goals, and dealing with outside parties.
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Task identity - requires completion of whole and identifiable piece of work. Task significance - degree to which job has impact on lives of other people Total Quality Management (TQM) organization strategy to improve customer satisfaction by managing output quality.
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