Objective

To obtain a challenging position that offer room for personal and professional growth and to be an asset to the organization.

4.8 Years in IT Industry Professional Skill's

o o Installation and configuration of Windows 2000/2003 Active Directory. MSDOS, All versions of Windows (95 to XP), Windows 2000 & 2003 Server (Installing and configuring). Installing and configuring of DHCP, DNS, WINS and Print Servers. Troubleshooting skills using Registry Editor, Dame Ware, Net meeting, Terminal Services and VNC. System updates, Patching, and Backups. Troubleshooting skills in a Microsoft networked environment. Installation and configuration of Wireless access point. Possess experience on HP, IBM, Compaq, Dell, HCL, WIPRO, Servers and Desktops. Assembling and troubleshooting all problems related to Desktops. Installation and configuration of Network Printers. Working at an escalation level and working with issues which are very time consuming and complex.

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Technical Certifications
Successfully completed Microsoft Certified System Engineer Course at IIHT Bangalore. Microsoft Certified Professional (Windows XP) MCP ID: 3860386

Academics
Diploma in Computer Science , Srimath Polytechnic, Mysore
(Recognized by Board Of Technical Education, Bangalore.)

Pursuing Bachelor Of Computer Applications , Annamalai University. (Directorate Of Distance Education)

Professional Work Experience

Organization : Wipro InfoTech Mission Road, Bangalore 560027. Designation : Site Duration : : Customer Support Engineer. Macmillan India Ltd . Bangalore. July 2005 Till Date.

Responsibilities
o o o o o o Installation and maintenance of Windows based Servers and clients. Installation & trouble shooting of various Microsoft Applications. Installation & maintenance of File, Print servers. Creating users and giving permissions. Patch management for all Servers & Desktops periodically. Educating users about IT Polices & Procedure that has been newly implemented. Maintenance and Monitoring more than 70 Auto processing servers. Installation, Configuring and trouble shooting of Antivirus, MS Outlook and Outlook Express. Maintaining HP, IBM, Dell, Wipro, HCL Desktops, Notebooks and Servers. Installation and Maintenance of Wireless Access Points. Troubleshooting day-to-day problems related LAN Networks & Printers. Troubleshooting day-to-day problems related to users applications

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Projects & Assignments in Macmillan India Ltd.

2

Planned, location .

Designed

and

Implemented

the

Windows

Domain

Model,

Windows Active Directory design (ADS) on Windows 2003 for multiple

Designed, tested & implemented WSUS server.

Planned,

Designed

and

Implemented,

Symantec

anti-virus

patch

management Planned, Designed and Implemented, DHCP for Multiple VLANs. Designed and Implemented the , Microsoft ISA 2004. Installed and Configured Wireless Access Points for Notebook Users.
Organization : V Serve 53/33, 30th Cross, 7th Block, Jayanagar Bangalore 560082. Designation Duration : : Senior Customer Support Engineer. July 2002 June 2005

Responsibilities
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Assembling and trouble shooting of the Desktops and Peripherals.

Installation and Configuration of Windows 95/98 and

2000/XP Professional.

Installation and trouble shooting of all Microsoft products. Installation, Configuration and Troubleshooting of MS Outlook/Outlook Express, Antivirus Softwares, Internet Explorer and Netscape Navigator . Configuring Modems for Internet, Crimping and Cabling. Joined as Customer Support Engineer and promoted as Senior Customer Support Engineer. Coordinating with vendors for all Hardware and Warranty issues.

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Projects & Assignments in V Serve

Assembled 70 systems with AMD Processor and setup a Network with Windows98 OS for Electronics & Computer Lab, Don Bosco Institute of Technology, Bangalore. (March 2003) Assembled 25 systems with Intel Pentium IV Processor and setup a Network with Windows XP OS for CAD Lab, Don Bosco Institute of Technology, Bangalore (Sept, 2003). Installed 25 systems with Intel Pentium IV Processor and setup a Network with Windows XP OS for Computer Lab, Don Bosco Institute of Science and Management, Bangalore (Sept, 2003). Installed 50 IBM Pentium IV Desktops and setup a Network with Windows XP OS for Computer Lab, Don Bosco Institute of Technology, Bangalore (Sept, 2004). Also been involved in Wireless Networking for the above AMD Systems.

References Available upon request.