Citrix Customer Service Brief Troubleshooting Guide

www.Citrix.com

Introduction
This Brief Troubleshooting Guide is intended as the first resource for Citrix administrators and Citrix customer service agents to troubleshoot technical as well as common issues for all Citrix technologies. The Brief Troubleshooting Guide provides you with a single point of access to narrow down your common issues and help you resolve as many issues as possible in an autonomous manner. Citrix Customer Service team expects you to perform these basic troubleshooting steps before you contact them and will request information from you based on that troubleshooting. If you have the information on hand, it proactively helps them to decrease resolution time for your issue. Each section includes a brief description about the different teams available in Citrix Customer Service, issues that the teams handles for the various Citrix products, and links to Citrix Knowledge Base articles. This Brief Troubleshooting Guide should be used when tackling any issue, especially when you are unfamiliar with an issue or problem. The Knowledge Center continues to be a very useful resource and is constantly being updated by Citrix Technical Support engineers worldwide and World Wide Support Readiness team - and you can find articles there created after this guide has been published. If there is a Knowledge Base article that you would like to see placed in this guide, let Customer service team and World Wide Readiness team know. Any feedback you have on this Brief Troubleshooting Guide is also welcome. Mail your feedback to sharan.kumar@citrix.com.

About the Customer Service Team

The Citrix Customer Service team provides qualitative customer service to the Citrix products around the worldwide. The Customer Service team operational philosophy emphasizes that: We are our customers partner, dedicated to their success We are committed to responding to customers in a timely manner We are always professional and treat every customer with courtesy and respect We are advocates for support quality and customer satisfaction issues, while measuring and analyzing Citrix pain points We set expectations and follow through to resolution We base our success on our customers standards, not ours

Contents
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. My Citrix ..................................................................................................................... 5 Citrix Education ......................................................................................................... 10 Citrix Certification Manager ..................................................................................... 11 Access Gateway......................................................................................................... 12 EdgeSight................................................................................................................... 13 License Console ......................................................................................................... 14 Licensing ................................................................................................................... 16 NetScaler ................................................................................................................... 17 Citrix Receiver ........................................................................................................... 20 Subscription Advantage ......................................................................................... 21 Technical Support .................................................................................................. 22 XenApp .................................................................................................................. 23 XenDesktop............................................................................................................ 26 XenServer .............................................................................................................. 27 Secure Gateway ..................................................................................................... 29 Branch Repeater ..................................................................................................... 30 Error Messages....................................................................................................... 31

1.

My Citrix

The below table provides a complete list of KB articles related to My Citrix portal: CTX Number

Title

Description

How to associate Certification Manager credentials in My Citrix account

This article instructs Citrix customers on how to associate their Certification Manager credentials to their My Citrix account.

CTX130826

Error: There are no items to This article instructs on how to resolve There fulfill are no items to fulfill error. How to Assign a Citrix Solution Advisor in My Citrix How to Redownload all License File in a Single Zip File How to Look up a Citrix Solution Advisor using the Partner Locator How to Open a Service Request to Merge Accounts How to Retrieve Citrix XenApp License Editions This article instructs on how to assign a Citrix Solution Advisor in My Citrix. This article describes how to re-download all licenses files in a single zip folder from Manage License portal available in the My Citrix account. This article describes how to look up or assign a Citrix Solution Advisor (CSA) using My Citrix This article instructs customers on how to open a Service Request, through My Citrix, to merge accounts. This article describes how to use a script to list the configured edition for all XenApp servers in farm, in comma delimitated (CSV) format.

CTX119354

CTX118787

CTX118634

CTX120143

CTX126194

CTX122856

Title

Description This article provides instructions on how to retrieve a My Citrix user ID and password through the Forgot Your Password option in My Citrix login page. This article outlines the process customers and partners will use to manage specific company information on My Citrix account.

CTX Number

How to Retrieve Your My Citrix Login Information How to Update Company and Contact Information on My Citrix My Citrix Error: invalid host when allocating XenApp Platinum Verifying and Fulfilling Product Upgrade Entitlements Where to Locate and Download Product Software How to Add or Replace Technical Support Contacts - Solution Advisor How To: Change the Secure Access Model on a My Citrix Account

CTX126207

CTX126336

This article instructs on how to resolve invalid host when allocating XenApp Platinum error. This article provides steps to verify the product version upgrade a customer is entitled to as a benefit of Subscription Advantage on My Citrix. This article provides instructions on where to locate and download product software.

CTX120645

CTX126199

CTX126200

This article assists Solution Advisors with the addition or replacement of contacts for their Partner Technical Support Agreement.

CTX127159

In this AskSupport How To video you will learn how to Change the Secure Access Model on a My Citrix Account.

Citrix TV

Title

Description This article assists with verifying a valid Service Agreement and how to locate your Contact PIN on My Citrix. Also included are the steps to create a support request online upon support validation. This article describes on how to obtain a Citrix Evaluation License by using My Citrix account. This article instructs Citrix customers on how to associate their Certification Manager credentials to their My Citrix. This article instructs customers on how to create a new Service Request through My Support tool on My Citrix. This article provides an overview on how a Citrix customer can submit a request to transfer licenses from one account to another account using the My Citrix. This article shows how to select or change the security access model, contact restrictions, and toolbox restrictions for a companys My Citrix account. This article shows how to make a contact into an administrator who can grant or restrict access to other contacts within a companys My Citrix account. This article will assist customers to accept a rescission list in My Citrix. This article describes how to locate a license on My Citrix and verify if it has been allocated. It will also assist with determining the history of a license that has been allocated.

CTX Number

How to Validate a Service Agreement to Open an Online Support Request How to Obtain a Citrix Evaluation License Using My Citrix Website How to Associate Certification Manager Credentials to your My Citrix Account How to Open a Customer Service Request Through My Support How to Perform an Online License Transfer How to Select or Change Security Access Model Options on a My Citrix Account How to Add or Change Contact Administrators on a My Citrix Account How to Accept a Pending Rescission List in My Citrix

CTX126172

CTX126387

CTX127707

CTX128597

CTX129209

CTX130127

CTX130128

CTX131343

How to Verify if a License has been Allocated

CTX126609

Title

Description This article instructs on how to generate an Online Product Upgrade report. This article provides instructions on how to obtain a report of your purchased product licenses both current and historic. This article describes on how to change the preferred distributor in My Citrix for a Partner account. This article instructs on how to obtain XenDesktop proof of concept toolkit. This article describes on how to add or update contacts in My Citrix for a Partner account. This article instructs on how to how to resolve the license authorization login request on My Citrix. This article instructs on how to get an Email with a license code redelivered.

CTX Number

How to Generate an Online Product Upgrade Report How to Obtain a Product License Report How to Change a Preferred Distributor How to Obtain the XenDesktop Proof of Concept Toolkit How to Add or Update a Contact in My Citrix - Partner How to Resolve the License Authorization Login Request on My Citrix How to get an Email with a License Code Redelivered

CTX129764

CTX127551

CTX131035

CTX127520

CTX130452

CTX129163

CTX129153

This article gives step-by-step instructions on how to submit a request for a company Company Name Change name change using the My Support online Request Online automation tool on My Citrix. This document describes how to change How to Change Your Reseller in the solution advisor associated with a subscription advantage membership My Citrix.com within My Citrix. This article instructs on how to reallocate How to Reallocate a License File licenses from the Manage License portal available in the My Citrix. My Citrix Manage Licenses User Guide This article provides information about My Citrix Manage License portal.

CTX129085

CTX109322

CTX115870

CTX131110

Title

Description

CTX Number

How to Change License Renewal Files using the New License Portal to work with License Server 11.3 or Older FAQ - Citrix Licensing Portal System How to Return a License using My Citrix How to Allocate XenDesktop/XenApp Platinum Using My Citrix How to Add or Update a Contact in My Citrix How to Add an Affiliate to an Enterprise License Program End User How to License NetScaler Appliances Using the Activation System/Manage Licenses Tool on My Citrix.com Licensing Your Product How to Retrieve Internal Use and Demo Licenses with My Citrix

This article provides information on how to change License Renewal Files using the new License Portal to work with License Server 11.3 or Older. This article contains frequently asked questions about the Citrix Licensing Portal. This article describes how to return allocated licenses from the Manage License portal available in the My Citrix. This article describes how to allocate XenDesktop/XenApp Platinum suite licenses using My Citrix. This article instructs how to add or update contacts in My Citrix for an end user. This article assists customers with adding affiliate companies to their existing Enterprise License Program formerly referred to as Open or Flex licensing contract. This article contains instructions on how to license Citrix NetScaler appliances.

CTX131109

CTX131114

CTX118324

CTX125174

CTX120355

CTX127071

CTX121062

This article provides information and brief description about Citrix licensing.

CTX126170

This article describes how to retrieve Partner Use/Demo (formerly Internal-Use CTX118564 and Not-For-Resale) licenses through My Citrix.

2.

Citrix Education

The below table provides a complete list of KB articles related to Citrix Education portal: CTX Number

Title

Description

How to add training module in My Training using a Voucher How to Import Active Courses from our Previous Site to New LMS How to Search Different Certifications in My Training

This article instructs a user on how to add the Self-Paced Training module under My Training menu using a Citrix voucher.

CTX130827

This article instructs on how to import active courses from our previous site citrix.learning.accenture.com to new LMS.

CTX131459

This article instructs on how to search different certifications available in My Training.

CTX131462

10

3.

Citrix Certification Manager

The below table provides a complete list of KB articles related to Citrix Certification Manage portal: CTX Number

Title

Description

How to Check Certification Status

This article instructs on how to immediately check the Certification status of a candidate who CTX131458 has appeared for the certification. This article instructs on how to request for a Certificate.

How to Request for a Certificate How to Track your Certification in Certification Manager

CTX131461

This article instructs on how to track your certification in Certification Manager.

CTX131463

11

4.

Access Gateway

The below table provides a complete list of KB articles related to Access Gateway product: CTX Number

Title

Description

How to License Access Gateway 8.0 Enterprise Edition How to License Access Gateway Enterprise Edition Software Release 9.2 Access Gateway 5.0 - Maintenance Release 5.0.0.170002 Citrix Access Gateway VPX and 2010 Licensing Changes FAQ How to Configure an Access Gateway Enterprise Edition Appliance with Unlimited ICA Connections How to Configure Web Interface Release 5.2 in Compact Mode for Client Detection and Deployment on the Citrix Access Gateway Enterprise Edition Appliance

This article describes how to license Access Gateway 8.0 Enterprise edition. This article describes how to license Access Gateway Enterprise edition software release 9.2. This article describes the issue(s) solved by the maintenance release and includes installation instructions. This article provides information about Citrix Access Gateway VPX and 2010 Licensing changes FAQ. This article contains information about configuring an Access Gateway Enterprise edition appliance with unlimited Independent Computing Architecture (ICA) connections. This article contains information about configuring the Web Interface release 5.2 in the Compact mode for client detection and deployment on the Citrix Access Gateway Enterprise edition appliance.

CTX113028

CTX126049

CTX127331

CTX124138

CTX125567

CTX123051

12

5.

EdgeSight

The below table provides a complete list of KB articles related to EdgeSight product: CTX Number

Title

Description

Error: EdgeSight has detected a problem with licensing

This article instructs on how to resolve EdgeSight has detected a problem with licensing error.

CTX115944

13

6.

License Console

The below table provides a complete list of KB articles related to License Console: CTX Number

Title

Description

Administrators are unable to logon to the License Management Console Error: Inconsistent server host ID Error: The page cannot be displayed...when attempting to open the License Management Console

This article instructs on how to resolve the error Users cannot log on to the License Management Console from a Web browser that is running on a Windows 2003 Server. This article instructs on how to resolve the Inconsistent server host ID in C:\Program Files (x86)\Citrix\Licensing\MyFiles\license_xxxxxxx.lic error.

CTX103835

CTX124566

This article instructs on how to resolve The page cannot be displayed. The page you are looking for is currently unavailable error.

CTX106866

Error: You did not authenticate correctly. Please try again or contact This article instructs on how to resolve You did not you system authenticate correctly. Please try again or contact you administrator... system administrator error. when opening the License Management Console How to Add a License to the License Administration Console

CTX106869

This article instructs on how to add a license, allocated through My Citrix, to the new License Administration Console.

CTX126338

14

Title

Description

CTX Number

How to Install a Citrix License on a Citrix License Server How to Resolve a Red Alert on the License Management Console License file not recognized by License Management Console/License Server

This article instructs on how to install a Citrix license on CTX114695 a Citrix license server.

This article instructs on how to resolve the issue Subscription Advantage is displayed as out dated on License Administration Console.

CTX118203

This article instructs on how to resolve issues such as License not visible on License Management Console, Not able to establish a connection and License Server returns error "unknown host.

CTX118362

License Server This article instructs on how to resolve License Server VPX - Inconsistent VPX - Inconsistent Host ID while uploading license file issue. Host ID Licensing: The License Management Console

CTX126007

This article provides details about the License Management Console.

CTX108660

15

7.

Licensing

The below table provides a complete list of KB articles related to Licensing issues: CTX Number

Title

Description

How to identify Different License Types Licensing Architecture: An Overview Licensing: Using License Administration Commands Citrix Product Licensing Basics How to Collect Data for Troubleshooting Licensing Issues How to Obtain a Partner Use License

This article describes how to identify different license types. This article describes about the architecture of Citrix Licensing. This article describes about license administration commands to perform licensing tasks. This article provides the basics of Citrix Licensing. This article describes on how to collect useful data when troubleshooting licensing problems associated with the Citrix License Server v11.6.1 Build 10007 and later. This video explains how to obtain a partner use license.

CTX123762

CTX108656

CTX108664

CTX113429

CTX127314

CTX129671

16

8.

NetScaler

The below table provides a complete list of KB articles related to NetScaler product: CTX Number

Title

Description

How to Activate and Allocate NetScaler Not for Resale Licenses

This article describes on how to activate a NetScaler Not-For-Resale license.

CTX120469

This article provides information about How to Allocate a V6 License for allocating V6 licenses for a NetScaler the NetScaler VPX Appliance VPX appliance. Citrix NetScaler Migration Guide - Release 9.0 The article describes migration instructions for setting up a new version of a NetScaler with a list of all new and deprecated commands, parameters, and SNMP OIDs. This article is a Citrix NetScaler VPX licensing guide. This article is a Citrix NetScaler release 9.2 migration guide. This article provides information about checking the model number and serial number of the NetScaler appliance from the command line interface of the appliance. This article provides information about displaying the model and serial numbers of a NetScaler appliance.

CTX122772

CTX119198

NetScaler VPX Licensing Guide Citrix NetScaler Migration Guide - Release 9.2 How to Find the Model Number and Serial Number of a NetScaler Appliance from the Command Line Interface of the Appliance How to Display the Model and Serial Numbers of a NetScaler Appliance

CTX122426

CTX123856

CTX110078

CTX111353

17

Title

Description This article provides information about NetScaler operating system release compatibility for the various NetScaler appliances. This article describes about the scenarios when the features are not enabled on the NetScaler appliance after adding the license file. This article provides information about installation and migration of Citrix NetScaler release 8.0. This article is a Citrix NetScaler VPX licensing guide. This article contains information about NetScaler operating system release compatibility for the various NetScaler appliances. This article provides information about installation and migration of Citrix NetScaler release 8.0. The Citrix NetScaler Migration Guide describes migration instructions for setting up a new version of a NetScaler with a list of all new and deprecated commands, parameters, and SNMP OIDs.

CTX Number

NetScaler Hardware/Software Compatibility - Supported Upgrade/Downgrade Paths Features are Not Enabled on the NetScaler Appliance After Adding the License File Citrix NetScaler Installation and Migration Guide - Release 8.0 NetScaler VPX Licensing Guide NetScaler Hardware/Software Compatibility - Supported Upgrade/Downgrade Paths Citrix NetScaler Installation and Migration Guide - Release 8.0

CTX115520

CTX130883

CTX112898

CTX122426

CTX115520

CTX112898

Citrix NetScaler Migration Guide - Release 9.0

CTX119198

18

Title

Description This article contains information about various types of licenses available for NetScaler and Access Gateway Enterprise edition appliances.

CTX Number

Types of Licensing Available for NetScaler and Access Gateway Enterprise Edition Appliances Troubleshooting Access Gateway Enterprise Edition/NetScaler License Issues

CTX129117

This article is used to troubleshoot Access Gateway/NetScaler License issues.

CTX116444

19

9.

Citrix Receiver

The below table provides a complete list of KB articles related to Citrix Receiver: CTX Number

Title

Description This article instructs on how to get start with Citrix Receiver on iPhone. This article instructs on how to install Citrix Receiver on Apple iPhone and iPad. This article instructs on how to install Citrix Receiver on Android phones and tablets. This is article provides information about troubleshooting Citrix receiver for mobile devices. This article instructs on how to configure XenApp for use of Citrix Receiver for iPhone and iPad.

Getting Started with Citrix Receiver for the iPhone How to Install Citrix Receiver on iPhone and iPad How to Install Citrix Receiver on Android Phones and Tablets Troubleshooting Citrix Receiver for Mobile Devices How to Configure XenApp Services with Secure Gateway for use with Citrix Receiver for iPhone and iPad

CTX120601

CTX131580

CTX131636

CTX125533

CTX121360

20

10. Subscription Advantage

The below table provides a complete list of KB articles related to Subscription Advantage: CTX Number

Title

Description

Citrix Product Subscription Advantage Eligibility Dates

This article lists Subscription Advantage Eligibility dates for Citrix products.

CTX111618

How to Check the Current This article describes on how to check the current status of Subscription Advantage by Status of Subscription Advantage Using My Citrix using My Citrix. Subscription Advantage Renewal and Quote Creation Guide How to Find Out the Subscription Advantage Eligibility Date Subscription Advantage Renewal and Quote Creation Guide

CTX120102

This article provides the step by step process on renewing product licenses with Subscription CTX126171 Advantage on My Citrix and how to create a subscription advantage quote. This is article instructs on how to find out Subscription Advantage date. This article provides step by step process on renewing product licenses with Subscription Advantage on My Citrix and how to create a subscription advantage quote.

CTX107789

CTX126196

21

11. Technical Support

The below table provides a complete list of KB articles related to Technical Support: CTX Number

Title

Description

Access to a Citrix Knowledge Center Article is Denied

This article instructs on how to resolve The current user is unauthorized to view this content error. The Brief Troubleshooting Guide provides you with a single point of access to narrow down your technical issues and help you resolve as many issues as possible in an autonomous manner. This article assists customers with updating the contacts listed on their support agreement formerly referred to as Preferred Support Services. This article provides information on Microsoft Windows Server 2008 R2 known issues with respect to Citrix Products This article provides information about the different types of technical support available for a customer.

CTX118845

Brief Troubleshooting Guide

CTX106727

How to Update Contacts on Your Software Support Agreement End-Users Microsoft Windows Server 2008 R2 - Known Issues Software Technical Support Options

CTX126962

CTX122601

CTX127034

22

12. XenApp
The below table provides a complete list of KB articles related to XenApp product: CTX Number

Title

Description This article provides FAQ for Citrix XenApp 5 Feature pack. This article lists support and prerequisites for installing Citrix XenApp 5.0 for Microsoft Windows Server 2008. This article describes on how to determine the version level of the Access Management Console.

Citrix XenApp 5 Feature Pack Licensing FAQ Citrix XenApp 5.0 for Microsoft Windows Server 2008 Installation Checklist How to determine Access Management Console Extension Versions How to Fulfill and Convert a MetaFrame XP License Into a XenApp License Using the My Citrix Website. Technical Guide for Upgrading / Migrating to XenApp 5.0 XenApp 6 QFARM /load Shows 20000 XenApp Enterprise licensing with embedded Application Streaming feature Cannot Access Farm from Citrix Delivery Services Console Access Essentials 3.0 Setup and Basic Configuration

CTX120471

CTX113392

CTX117091

This article describes on how to fulfill and convert a MetaFrame XP license in to XenApp license using My Citrix. This article provides information on how to upgrade or migrate to XenApp 5.0. This article instructs on how to resolve An error occurred while making the requested connection error. This article instructs on how to benefit with the embedded feature. This article instructs on how resolve an issue when you cannot access Farm from Citrix delivery services console. This recording covers basic concepts and configuration for Access Essentials 3.0.

CTX118202

CTX117913

CTX126877

CTX120192

CTX126048

CTX120255

23

Title

Description

CTX Number

RDP Connections Will Consume a Connection License on MetaFrame Presentation Server Citrix Program Neighborhood Feature Removal Announcement FAQ XenApp Client (ICA Client) Lifecycle Information XenApp License Acquisition Error (-25) when Launching Applications Hosted on XenApp 6.0 Servers How to Change the Licensing Port in XenApp 6 Presentation Server or XenApp Nodes are Missing in the Access Management Console or Delivery Services Console How to Fulfill XenApp Standard Edition License to the Advanced Edition License XenApp 6 QFARM /load Reports 20000 How to Upgrade XenApp Stepup Suite to XenApp Platinum Edition

This article instructs about RDP connections with Presentation Server. This article provides information about Citrix Program Neighborhood Feature Removal Announcement and Frequently Asked Questions. This article discusses the current Citrix Systems policy for the XenApp Plugin (formerly ICA client) lifecycle.

CTX104605

CTX121727

CTX122005

This article instructs on how to resolve XenApp license acquisition error.

CTX124790

This article instructs on how to change licensing port in XenApp 6.0. This article details a solution for admins experiencing issues with missing XenApp or Presentation Server nodes in the Access Management Console. This article describes on how to fulfill the XenApp Standard edition license to the Advanced edition license. This article instructs on how to resolve An error occurred while making the requested connection error.

CTX125774

CTX125827

CTX126459

CTX126868

This article describes on how to upgrade XenApp Step-up Suite to XenApp CTX130885 Platinum edition.

24

Title

Description

CTX Number

Mixing Versions of XenApp in Large Farms for Extended Periods QFARM Reports a Load Level of 20000 after Installation of Hotfix Rollup Pack 06 Citrix Presentation Server 4.5 Installation Checklist EN Citrix Presentation Server 4.5 Administrator's Guide How to Allocate XenApp Licenses for Exclusive Use of a Specific Group of Users FAQ: Citrix Access Essentials 3.0 for Windows Server 2008 Upgrade Process

This article provides information about mixing versions of XenApp in large Farms for an extended period. This article provides information on how to resolve an issue when a server refuses to connect. This article provides an installation checklist for Citrix Presentation Server 4.5 for Windows Server 2003.

CTX118327

CTX103057

CTX112374

This administrators guide is provided to assist in the planning, deployment, and CTX112223 administration of the server farm. This article instructs on how to allocate XenApp Licenses for exclusive use of a specific group of users. This article provides information regarding upgrades to Windows Server 2008 RDS CALs as a benefit of Citrix Subscription Advantage.

CTX108661

CTX119175

25

13. XenDesktop
The below table provides a complete list of KB articles related to XenDesktop product: CTX Number

Title

Description

How to Verify or Change Your XenDesktop Edition after Installation XenDesktop 4 Licensing FAQ How to Upgrade via Trade-up to XenDesktop Program User Profiles for XenApp and XenDesktop How to Obtain and Apply XenDesktop Express Edition How to Obtain XenDesktop 5.0 Service Pack 1 Express Edition License Error: Cant Find Valid License

This article describes on how to verify or change your XenDesktop Edition after installation.

CTX118295

This article provides information about primary source of licensing information for XenDesktop 4 and later. This article instructs on how to upgrade via Tradeup to XenDesktop program.

CTX123240

CTX127971

This planning guide is intended to be a guideline during the user profile strategy decision process.

CTX124799

This article instructs on how to download XenDesktop Express edition free off cost.

CTX127575

This article describes how to obtain a XenDesktop 5.0 Service Pack 1 Express license.

CTX129491

This article instructs on how to resolve Cant find valid license error. This article answers frequently asked questions about Citrix XenDesktop licensing, pricing and packaging and is intended for Citrites, Citrix partners and Citrix customers. This applies to XenDesktop versions 4 and 5.

CTX130555

XenDesktop 5.x Licensing FAQ

CTX128013

26

14. XenServer
The below table provides a complete list of KB articles related to XenServer product: CTX Number

Title

Description This article provides a summary about Citrix Essentials that is delivered with different kind of licenses. This article instructs administrators on how to assign a Citrix retail license to XenServer 5.6 via XenCenter and assumes that the license has already been allocated and saved to the desktop or a folder. This article instructs administrators on how to assign a free Citrix license to XenServer 5.6 through XenCenter and assumes that the license has already been received.

Citrix Essentials V6 Licensing Allocation How to Assign a Retail License to XenServer 5.6 Using XenCenter How to Assign a XenServer Free License Using XenCenter 5.6

CTX121850

CTX126168

CTX126169

How to Upgrade a This article describes how to upgrade a license from XenServer 5.5 to XenServer 5.6 using My License from XenServer 5.5 to 5.6 Using My Citrix Citrix. Migrating from OEM Editions of XenServer 5.5 to XenServer 5.6 This article provides information for customers migrating from OEM editions of XenServer to retail XenServer 5.6.

CTX125463

CTX125196

XenServer 5.6 Installation This article provides information on how to install XenServer 5.6. Guide XenServer 5.6 Licensing FAQ XenServer Licensing with My Citrix XenServer 5.5 Update 2 Installation Guide This article contains information about licensing. It contains frequently asked questions related to licensing. This article provides information about the relation between My Citrix and XenServer licenses. This article provides information on how to install XenServer 5.5 update 2.

CTX124889

CTX125301

CTX118788

CTX124025

27

Title

Description

CTX Number

How to Locate the XenServer Core License as Part of XenDesktop XenServer Manual License Activation How to Renew Free XenServer licenses Citrix License Server Virtual Appliance for XenServer XenServer 5.6 Licensing How to Download the XenServer License File from the My Citrix Page XenServer Administrator's Guide

This article describes how to locate the XenServer core license as part of XenDesktop.

CTX125190

This article describes how to manually activate a XenServer. This article describes the process of updating a Free XenServer license at renewal time.

CTX121361

CTX123999

This download is a XenServer Virtual Appliance used for running the Citrix License Server. This article describes licensing for XenServer 5.6 and Citrix Essentials for XenServer 5.6. This article contains information about how to download the XenServer license file from the My Citrix page and add it to the License Server. This article is a system administrator's guide to XenServer, the platform virtualization solution from Citrix.

CTX124501

CTX130982

CTX130884

CTX118447

28

15. Secure Gateway

The below table provides a complete list of KB articles related to Secure Gateway product: CTX Number

Title

Description This article Provides information to administrators about features, installation and setup, implementation, and deployment of the Secure Gateway for Citrix XenApp.

Secure Gateway 3.1 for Windows Administrator's Guide

CTX116425

29

16. Branch Repeater

The below table provides a complete list of KB articles related to Branch Repeater product: CTX Number

Title

Description

Repeater Unit Rejects a This article instructs on how to resolve License File even though the Invalid license or license does not add any new features error. License File is Correct FAQ: Serial Number Location after Upgrading to Citrix Branch Repeater with Windows Server 1.5 Repeater Plug-in License on Remote Citrix License Server How to Install License File for the Citrix Branch Repeater How to Obtain Branch Repeater VPX for XenDesktop Platinum Citrix WANScaler and Branch Repeater Licensing Guide

CTX121184

This article provides FAQ about license number location for Citrix Branch Repeater.

CTX120273

This article provides information about Repeater Plug-in licensing and interaction when using a remote Citrix License Server. This article provides information on how to install license file for the Citrix Branch Repeater.

CTX128540

CTX130886

This article instructs on how to obtain Branch Repeater VPX for XenDesktop Platinum. This article is for any Citrix customer or partner who intends to purchase a new Citrix Branch Repeater product, or upgrade the software on their existing products to current software versions.

CTX128530

CTX119927

30

17. Error Messages

The below table provides a list of KB articles related to Error messages for various Citrix products: CTX Number

Title

Description This article is used to resolve Inconsistent server host ID in C:\Program Files (x86)\Citrix\Licensing\MyFiles\license_xxxxxxx.lic error.

Licensing Error: Inconsistent Server Host ID Error: 'An error occurred while making the requested connection' when Launching Applications through Citrix Access Gateway / Web Interface Most Common My Citrix Allocation Errors

CTX124566

This article describes how to resolve application launch issues when Web Interface is pointing to a XenApp 5.0 for Windows 2008 farm.

CTX127053

This article provides information about the most error messages occurred in My Citrix.

CTX129119

31