PETRONAS Leadership Centre is a leadership development centre serving the Oil & Gas sector in Malaysia and beyond.

As a Leadership Centre that understands the needs of the oil and gas industry and the region, our commitment is to support the capability building of our clients to ensure their human capital is equipped with holistic leadership competencies to drive organisational growth. We have the capability to design, develop and deliver both core and customised learning solutions using innovative approaches that include accelerated, experiential, action and blended learning methodologies. PETRONAS Leadership Centre (PETRONAS Management Training Sdn. Bhd.) is a registered learning provider with Pembangunan Sumber Manusia Berhad (PSMB). Subject to PSMB approval, our programmes are claimable under the HRDF SBL/SMETAP Scheme. TRANSFORMING LEADERS PETRONAS Leadership Centre PETRONAS Management Training Sdn Bhd (236574-K) Jalan Institusi, Kawasan Institusi Bangi, 43000 Kajang, Selangor Darul Ehsan, Malaysia Tel : +603 8732 7700 Fax : +603 8925 8755 Email : ask.plc@petronas.com.my www.petronasleadershipcentre.com.my
MEMBER OF PETRONAS GROUP

EFFECTIVE PROBLEM SOLVING

PETRONAS Management Training Sdn Bhd (236574-K)

www.petronasleadershipcentre.com.my

EFFECTIVE PROBLEM SOLVING

Every day in our life we all have to face challenges and make decisions whether when we are leading our self, leading others or in a formal scenario, leading at work. Sometimes challenges occur once and sometimes they repeatedly visit us with or without invitation. No matter what size these challenges are, they need to be handled soundly with a clear goal in mind.

Being in an aggressive performing organization, we have been trained with many of problem solving tools. However, as our problem solving process was not well thought, we lacked in consistency in delivering reliable, replicable and repeatable results. This has brought us into a vicious cycle in such way that we have been struggling to execute too many initiatives that tore our schedules and priority apart. We are like hamsters running on a treadmill where they stay at the same place after hours of sweating, burning calories and time. The good news is that there is a fundamentals approach in problem solving process to overcome these challenges and one that can consistently lead us to a satisfying end result. This 2-day Effective Problem Solving programme is a simple and easy to comprehend specially designed for a high performance culture organization to deliver reliable results. The fun experiential learning and activities will be facilitated by experienced trainer and the learning outcomes are applicable in formal and informal situation.

PROGRAMME CONTENT: This programme covers the following chapters: Chapter 1: Problem Solver Archetypes Chapter 2: How the problem solver does it? Chapter 3: Whats the problem? Analyse current performance Identify Performance gaps or opportunity Prioritize Gaps/Opportunity Develop Problem Statement Chapter 4: Step 2 Why? Perform root cause analysis Prioritize root causes (Pareto Rule) Chapter 5: Step 3 Lets solve it! Brainstorm Solutions Prioritize Solutions Map against Influence Model

TARGET GROUP: This workshop is recommended for executives, subordinates and support staffs who involve in problem solving in their daily works. DATE: 20 - 21 August 2013 23 - 24 Sept 2013 12 - 13 Nov 2013 VENUE: PETRONAS Leadership Centre

INVESTMENT: RM 1,900 per participant DURATION: 2 days (Non Residential)

Chapter 6: Step 4 Lets do it! Assign roles and responsibilities Identify Performance Measurement By learning the simple 5 steps in problem solving, Develop Engagement and Promotional Plan remembering the 7 keywords and tools in this programme, you will be able to solve problems with Chapter 7: Step 5 Are we ok now? sound solutions, eliminate root causes for Evaluate implementation progress and Modify consistency and do them quickly, defendable and shortcoming with confidence. Celebrate Short Term Wins Extending the Change for sustainability PROGRAMME OBJECTIVES: Continuous Improvement By the end of the programme, participants will be able to: PROGRAMME METHODOLOGY: Describe the steps needed to define clear problem Lecture statement and identify gaps Case Study Identify various causes that contribute to the gaps Group Discussions and Presentations Propose solutions to address the root causes Experiential Learning Construct implementation plan for execution Explain method to evaluate implementation effectiveness and modify any shortcoming

WHAT YOU SHOULD DO NOW?

For more information about the programme, please contact :
Fatimah Khosaini No : +603-87327746 / 019-3802875 Email: fatimk@petronas.com.my Nasiruddin M Ibrahim No: +603-87327820 / 019-3562543 Email : nasiruddin_mibrahim@petronas.com.my Zuffree Jasmane No : +603-87323607 / 013-5129387 Email : zuffree_jasmane@petronas.com.my Jefri Mohamed Zain No : +603-87327610 / 019-2677031 Email : jefri@petronas.com.my Sarifah Norasmawati Sy Mohd No : +603-87327792 / 019-2181975 Email : sarifahnorasmawati_symohd@petronas.com.my