EXECUTIVE SUMMARY

This report has been prepared after getting internship in BOP branch Laqat Road Sahiwal. The virtual university has given me task to done it in any organization. So I have selected the bank of the Punjab for getting practical knowledge. I have divided my reports in various portions. The main purpose of this report is to analyze the HR activities adopt by the BOP. The first portions of my report consist on History of Bop, its board of Directors and review of committee. Further Readers will able to understand about BOP mission and Vision too. In the next coming pages, Report is giving a whole picture of BOP business volume, its products lines, what are the main clients, and what are the whole competitors. In the 3 rd portion, I have written BOP departments information, its task, all department function. So it will increase the awareness of the readers regarding to BOP Departments activities. The other main and vital portion of my report is my tasks which have been assigned during internship. In report I have mentioned all departments I worked and got practical knowledge. Here I want to mention these entire departments which I got training 1. Account Opening Department 2. Remittance Department 3. Clearing Department 4. Accounts Department 5. Credit Department The main portion of my report regarding to BOP HRM activities will be start after my training program. I have written the structure of HRM department, its recruiting process, selecting process, hiring process, training and development, opportunities and benefits, labor management relation conduct by the BOP. After this portion, you will be able to read about Critical analysis with my true observation. Report will also show you the SWOT analysis, where readers could able to understand BOP strength, weakness, opportunity and threats. After that I have also written conclusion and necessary recommendation in light my finding.

TABLE OF CONTENT
EXECUTIVE SUMMARY INTRODUCTION OF THE BANKING SECTOR OVERVIEW OF BOP VISION STATEMENT MISSION STATEMENT NATURE OF THE ORGANIZATION C. BUSINESS VOLUME BOP PRODUCT LINE ORGANIZATIONAL HIERARCHY CHART INTRODUCTION OF ALL THE DEPARTMENTS ACCOUNT OPENING CASH DEPARTMENT CHECKING BALANCE IN ACCOUNT: CLEARING DEPARTMENT REMITTANCE DEPARTMENT CREDIT DEPARTMENT COMMENTS ON THE BOP STRUCTURE PLAN OF INTERNSHIP PROGRAM EMPLOYEES OF BOP BRANCH: STARTING AND ENDING DATE OF MY INTERNSHIP: NAME OF THE DEPARTMENT AND DURATION OF MY TRAINING: TRAINING PROGRAM: HR DEPARTMENT HIERARCHY FUNCTIONS OF HR DEPARTMENT

CRITICAL ANALYSIS BOP SWOT ANALYSIS CONCLUSION AND RECOMMENDATION REFERENCES & SOURCES USED

Overview OF BOP
The Bank of Punjab started functioning with the inauguration of its first branch of 7-Egerton Road, Lahore on November 15, 1989. The architect of the bank Mr. Nawaz Sharif then, the Chief Minister of Punjab, performed the inauguration. In Pakistan, for long periods of time that the gap in savings and investment and trade deficit has posed a serious threat to target levels of growth-related ailments budget deficit and public debt, both external and internal add up. Interestingly, although growth in such adverse circumstances in the real sector during the previous year showed a favorable exchange, which speaks of hidden potential and strength of the economy.

NATURE OF THE ORGANIZATION

BOP is essentially a financial organization. The bank is concerned about the commercial banking and related services in Pakistan and abroad. The nature of the operations of the bank is different and unique from other banks / financial institutions working in Pakistan. Balance of payments is the largest commercial bank in Pakistan. After redefining its role has become a modern commercial bank rather than a public sector organization. Bank services are accessible to people, the government and the business sector. It also deals with treasury operations of the Government of Pakistan as an agent for the State Bank of Pakistan (SBP in places where no presence). It has a diversified business portfolio and is now a front-end player in the market for debt securities, agricultural finance, corporate investment banking, retail and consumer banking, treasury services and are taking a growing interest in development of small and medium businesses. It is also fulfilling its social responsibilities as a corporate citizen BOP is a Governmental Organization. it implements the policies of State Bank of Pakistan as it is the agent of SBP. It deals all Government Revenue, collection and payments of salaries, pensions and also payments related to the Government Treasury. The bank also provides services as trustee to National Investment Trust (NIT) and Long-Term Credit Fund (LTCF)

C. BUSINESS VOLUME
Assets(Current + Fixed) Loans Deposits US$ 2.7 Billion US$ 1.7 Billion US$ 2.3 Billion PKR 164.7 Billion PKR 103.7 Billion PKR 140.3 Billion

BOP PRODUCT LINE

Deposit Products include I. Current Accounts II. BOP Basic Banking Account III. BOP Tijarat Account (LCY) IV. BOP FCY Supreme Current Account

Profit Loss Sharing Term Accounts I. BOP Pehlay Munafa Scheme II. Corporate Premier Term Account III. Munafa Hi Munafa Term Account - III IV. Bai Misaal Term Deposit Account Profit Loss Sharing Chequing Accounts I. PLS Saving Account II. Senior Citizens Saving Account III. Gharayloo Saving Account IV. Ziada Munafa saving Account V. PLS-Saving Profit Plus Account VI. Corporate Premier Account VII. BOP PLS Supreme Saving Account VIII. BOP FCY Supreme Saving Account Commercial Finance I. Running Finance II. Demand Finance III. Cash Finance IV. CNG Filling Station Scheme V. Auto Lease Financing Scheme VI. Car Dealers Financing scheme VII. Karobar Barhao Scheme VIII. Fertilizer Dealers Financing Scheme IX. Ali Akbar Group - Franchise Financing Scheme X. Atlas honda Limited - Authorized Dealers Financing Scheme XI. Financing Scheme - Purchase of Office/Shops Consumer Finance Aasaish Loan Quick cash Car Loan House Loan Smart Cash Personal Loan BOP Motorcycle Loan Agriculture Credit I. Green Tractor Lease Finance Scheme II. Agri Finance Branches III. Agricultural Finance Scheme IV. Kissan Dost Tractor Scheme V. Second Hand Tractor Lease Finance Scheme VI. Kissan Dost Aabiari Scheme VII. Kissan Dost Mechanization Support Scheme VIII. Kissan Dost Farm Transport Scheme IX. Kissan Dost Eslah-E-Arazi Scheme X. Kissan Dost Live Stock Development Scheme XI. Livestock Breed Improvement Trough VVW XII. Kissan Dost Commercial Agro Services I. II. III. IV. V. VI.

XIII. Kissan Dost Agri Mall Finance Scheme XIV. Corporate Farming Finance Scheme XV. Commercial Lease Finance Tractor Scheme XVI. Demand Finance-Sheds Construction and Civil Works XVII. Lease Finance Facility for Milch Animals XVIII. Running Finance-Livestock/Poultry and Fish Farms XIX. Kissan Dost Model Dairy Farms (PDDC) XX. Kissan Dost Model Milk Collection Center (PDDC) XXI. Kissan Dost Green House Finance Facility XXII. Kissan Dost Cold Storage Finance Facility XXIII. Scheme for Controlled Sheds XXIV. Lease Finance Facility for Installation of Biogas Plant XXV. Group Financing to Small Farmers XXVI. Clean Credit Facility through Syngenta Franchisees XXVII. Zarkaashat Drip Irrigation System XXVIII. Markup of Schemes

Trade Finance I. Trade Processing Centres II. Functions of Trade Processing Centres

All data regarding to BOP product line has been collected from the BOP website, Page source https://www.bop.com.pk/Products.aspx

INTRODUCTION OF ALL THE DEPARTMENTS

ACCOUNT OPENING
This department is basically known as Deposit Department. Deposit of funds from outside people is one of the most important functions of this system. Banking system is based on such deposits without these deposits it is difficult for the bank to run effectively. Deposits are capital of bank and it is more than bank own capital fund. This deposit is a form of borrowing for bank. Bank then uses these deposits by lent out it other parties that generate profits and bank is shared as well in such profit as well. Such deposit formation is done through opening an account in the bank account opening department

Basic Tasks
1. 2. 3. 4. 5. Responsible for processing request of account opening/closing. Customer queries Statement printing and other customer related transactions (this position is also responsible for signature capturing). NDRA verification of CNICs before account opening. Issuance of checkbook as per laid down procedure and preparation of periodical MIS related to client service area.

CASH DEPARTMENT

This department is considered as most likely to risk in any bank. The requirement to work in this department is that the very careful, capable, competent and alert are required. Balance of payments actually has a diligent staff with considerable skills and to work. There is a department of box in which the head of the department of housing and deeply controlling all the money on their activities

Basic Tasks
1. 2. 3. 4. 5. 6. 7. 8. Issuance of Token. Receiving of cash/payment. Receiving of utility, credit card bills. Receiving of school fee. Handling and keeping records of said department. Marketing for branch deposit. Alternate of Cash Officer on Alternate Saturday. Any other duty will be assigned by the Manage at any time

CLEARING DEPARTMENT
The function of this department is to make the arrangements for collection of bank cheques. But in the traditional banking system it is not the legal obligation of the banker to collect cheques drawn upon other bank for a customer. But, in today banking system scenario through modern banking practices it is now easy the collection of cheques and bills on behalf of the customer.

REMITTANCE DEPARTMENT
Transfer of money or equivalent to money from one branch to another branch of the same bank is called remittance. This service is specially provides to the regular customer of the bank. The main function of this department is transfer of funds. Fundamental function of this department is under below Demand Draft. Travelers Cheque Telegraphic transfer. Mail transfer. Pay order. OBC.

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7. IBC.

CREDIT DEPARTMENT
Credit department is also one of the most important departments of the bank. It's called the brain bank. This department controls the relations of the bank or finance-related loans. The credit department of the balance of payments also performs the functions of connecting to the credit management and credit accounts. Skilled professionals offer modern corporate banking services in personal behavior. The commitment to maintain steady long-term relationships and long term relationships with our customers, the Bank's balance of payments services change combined with the technological capacity to offer banking solutions complicated.

COMMENTS ON THE BOP STRUCTURE

BOP is a banking company it is listed in stock exchange, hence BOP have to follow all roles and regulation which are set by the BOP Chairman. All strategy regarding to BOP plan, goal has been set through Chairman Office, and operation team accomplish these goal in light of given instructions. BOP professionals are running operation management of the bank. The various operational departments are Consumer Banking & IT Division, Financial Division, Banking Operation, HR Division,

Financial Control & Audit Division, Credit Management Division, and Commercial Banking Division, Corporate Banking Division, Treasury management & Foreign Exchange Group.

BOP SWOT ANALYSIS

Since this bank is not performing under the boundary of Punjab, the bank is working as a scheduled commercial bank with its network of 273 branches at all major business centers in Pakistan, the bank provides all types of banking service such as deposit in local currency, clients deposit in foreign currency etc. The bank of Punjab is performing their activities other province too. You could get its branch network from its official website, as it is functioning in other province with the sport of Punjab Government, Check the link please https://www.bop.com.pk/Branches.aspx So the bank of Punjab is providing the same products and service facility as the others banks are providing. I think we should compare it with all others banks, which are surveying in the market with the same service. Now your comments are required, however I am going to follow your comments Thanks

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Strength Firstly it is Supported by Punjab Government, or funded by the Punjab Government, it build people trust BOP has signed an MOU with Government of the Punjab to provide facility regarding to SME financing to the engineering firms of Government of the Punjab for managing infrastructure The bank of the Punjab is rated among top six banks in Pakistan, in perspective of remittance business as compare other province banks BOP has high credit rating as compare to other province bank, because BOP is performing positive role in economic progress through reengineered operations and innovative financial products BOP is doing well in every facet of performance through clients focused policies to maximize value and satisfaction as compare to other province bank Wide range of consumers financing, agriculture loans scheme as compare to others province bank The BOP in strength that it is managing the Chief Minister self employment scheme for unemployed educated youth. The BOP has employ energetic work ethics conducive to merit, integrity better then peers and exceeding customers expectations as compare to other province banks BOP in a strength because it have Government Deposit as compare to others BOP has huge branches in commercial areas even remote area to meet the consumers desired BOP is following roles and regulation very strictly which received from Punjab Government, so it make the environment in disciplined BOP has strength due to its name Punjab so Majority people prefer to deposit money in this bank BOP in strength because it has reliable, user friendly internal computer system for their consumers BOP has very sound financial strength as compare to others bank Weakness 1. 2. 3. 4. 5. Poor performance of the employees because most the employee did not communicate with the managers related to task issue or for effective planning Lack of coordination: employee could not coordinate each other if any worker face any dispute during the work, so there is need coordination in decision making, problem solving, in any issues if raise during working hours. Traditional approach Because BOP is still using old method for working and for documentation BOP has good product and service but it cannot participate in promoting its product on electronic media. Less promotion activities Poor customers dealing as compare to other banks, employee did not behave with consumers in sweat manners

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Lack of training and awareness program , BOP is not conducting extensive training to their employees, that,s why employee are not well trained in their job

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Opportunity Due to huge Government Deposit BOP has the opportunity to expand its network in remote areas. The BOP management have been improved by the new management, now there is opportunity to considered adequate effectively implemented and monitored BOP has opportunity it is earning commission on Government Transaction Due to huge revenue, BOP has opportunity to introduce new scheme related to Consumers finance, in Retail banking, and in Agriculture loan scheme to obtained maximum market share BOP Trust and reliability due to supported by Punjab Government create opportunity to increase the deposit and profitability through expanding their products and services to the peoples Due to increasing in deposit BOP could increase its investment and financing in banking sector Threats 1. Inflation is big causes, Modern type of banking, these are the big threats for BOP, it leads to reduce the deposit by reducing the consumers as well as working condition 2. Punjab roles and regulation, the changing trend in Punjab Government policies also become threat to BOP 3. Political instability, changing or up and down in Politician parities also a big threat for BOP, new candidate will come with new policies 4. Due to usability among country and its economic condition investor feel hesitate to investment their revenue 5. Modern marketing concept, efficient service adopt by the competitors are also threat to BOP 6. Muslim community hate the consumers banking, it is also threat for BOP

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CONCLUSION AND RECOMMENDATION

Conclusion
As we know that internship is great tool for getting practical and professional knowledge. As you have seen, I have done my internship in BOP branch at Sahiwal. I have learnt lot of professional activities from this branch. I have worked in the various department, learnt something new from each, explanation about tasks are available in training program Report portion. After writing comprehensively report on BOP I have reached at this point, on some aspects, BOP has strength over other banks as you have seen in the SWOT analysis. But on the other hand, during my stay at this branch and after write this report, I have found some issue regarding BOP Promotion activities. BOP do not have a modern marketing concept as compare to others, due to less participation in promotion activities BOP is facing low sales or low deposit. Presently now till BOP has adopting tradition activities, but BOP management cannot know it is age of competitions. As I have written in the critical analysis BOP HR practice is also very poor. Employee motivation, employee job satisfaction is not up to the market. BOP has not any sound Performance appraisal system, where employee could get maximum benefits. On the other hand BOP needs a good supervision and leadership because the role of supervisor is very difficult. It requires sound leadership skills and ability to treat all employees fairly. BOP should teach your supervisors, managers to use positive feedback. I have also observed BOP is not offering attractive salary to their employees as compare to other banks. Salary is not a motivator for workers. But they do want to be paid fairly. BOP has to make sure that it has clear policies regarding to salaries and bonuses.

Recommendation
1. BOP policy frame work should be clear and should be transparences 2. BOP are required to motivate their supervisor, branch managers that they treat with their employees fairly 3. BOP should improve its Performance appraisal system and it must be on merit

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Employee training is essential, BOP should conduct training program for their workers. BOP should make a good working condition; e.g branch physical environment, working desk etc. if possible avoid overcrowding and allow each worker his or her own personal space. 6. BOP should administer the associate performance review program 7. BOP should build a formal recognition program, like employee of the month. Etc. 8. BOP should give freedom, power to their workers to carry out their job, tasks so that they feel th ey own the result. Because workers motivation will be increased if they have ownership of their work. 9. BOP should care employees bonus, incentives and stock options 10. BOP should motivate its employee with effective communication 11. BOP should follows the sound recruitment policy 12. BOP should also adopting a good marketing concept, advertising strategy, promotional activities

REFERENCES & SOURCES USED

Internet sources https://www.bop.com.pk/index.aspx https://www.bop.com.pk/Products.aspx https://www.bop.com.pk/Branches.aspx http://hrweb.berkeley.edu/guides/managing-hr/managing-successfully/performance-management - See more at: http://globaleduinfo.blogspot.com/2013/03/internship-report-on-bank-of-punjab.html#sthash.baJRH3SF.dpuf