ISIT351 Grp3 Tues 230-430

BCNY
Solutions
Labour Hire
Project Report
Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie Page | Page | 0
Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie
Table of Contents
Table of Figures ........................................................................................................................... 2 Executive Summary ............................................................................................................................ 3 Introduction ......................................................................................................................................... 5 Scope of Work .................................................................................................................................... 6 Deliverables .................................................................................................................................... 6 Project Objective ........................................................................................................................... 14 Milestones ..................................................................................................................................... 17 Technical Requirements................................................................................................................ 20 Architectural requirement: .......................................................................................................... 20 Hardware requirements: ............................................................................................................ 21 Networking Applications:............................................................................................................ 22 Software Requirements: ............................................................................................................ 23 Connection to the Internet:......................................................................................................... 24 Non-Functional Requirements ................................................................................................... 24 Training Requirements .............................................................................................................. 25 Limits and Exclusions .................................................................................................................... 26 Client Review ................................................................................................................................ 30 Warranty ........................................................................................................................................... 31 Policies, Procedures and Business Processes ................................................................................. 35 Business Processes ...................................................................................................................... 35 Labour Hire Organisational Breakdown Structure (OBS) ............................................................... 40 Labour Hire OBS before Implementation of Database ............................................................... 40 Labour Hire OBS after Implementation of Database .................................................................. 41 Policies and Procedures................................................................................................................ 41 Centralized Database Policies ....................................................................................................... 43 Centralized Database Procedures ................................................................................................. 44 User Guide ....................................................................................................................................... 45 Training ............................................................................................................................................ 47 Evaluation ......................................................................................................................................... 50 Conclusion ........................................................................................................................................ 55 Group Participation ........................................................................................................................... 56 Personal Reflection........................................................................................................................... 57
Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie
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Appendices ....................................................................................................................................... 58 Appendix 1 - Work Breakdown Schedule (WBS) ........................................................................... 58 Work Breakdown Schedule (WBS) Diagram .............................................................................. 62 Work Packages Activities........................................................................................................... 67 Appendix 2 - Cost Matrix ............................................................................................................... 94 Appendix 3 - Network Diagram (Critical Path).................................................................................96 Appendix 4 - OBS into WBS..........................................................................................................101 Appendix 5 - Database User Manual.............................................................................................108 Appendix 6 - Acceptable Use Policy..............................................................................................127 Appendix 7 - Data Archiving & Retention Policy............................................................................129 Appendix 8 - Risk Management.....................................................................................................131 Appendix 9 - Change Management...............................................................................................137
Table of Figures
Figure 1 - PJT Deliverable .................................................................................................................. 6 Figure 2 - Training Documents.......................................................................................................... 10 Figure 3 - Support & Main ................................................................................................................. 13 Figure 4 - Disaster ............................................................................................................................ 27 Figure 5 - Contract Select ................................................................................................................. 35 Figure 6 - DB Contract Select ........................................................................................................... 36 Figure 7 - Cust Detail Page............................................................................................................... 37 Figure 8 - Job Detail Page ................................................................................................................ 37 Figure 9 - Contract Detail Page......................................................................................................... 38 Figure 10 - Budget ............................................................................................................................ 38 Figure 11 - Report Page ................................................................................................................... 39 Figure 12 - Report Output ................................................................................................................. 39 Figure 13 - Labour OBS Orig ............................................................................................................ 40 Figure 14 - Labour OBS After ........................................................................................................... 41
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Executive Summary
This report is the successor to the initial strategic plan submitted to Labour Hire earlier this year. The following report contains documentation specific to the needs and requirements of Labour Hire a specialist firm which performs home renovations to facilitate and improve the security and well-being for people living at home with disabilities. The information provided within this report follows the structure of; providing an overview of the reports intentions with a concise background into the project being managed by BCNY Solutions within an introduction, title page inclusive. Following the introduction a scope of work is defined. This scope of work forms the foundations of the project and as such is presented in great detail. The scope of work seeks to identify the projects deliverables focussing largely on duration, cost, and quantity. Once these deliverables are identified the projects objective is then discussed in terms of the allowances for time and cost. In order to measure the projects progress and subsequently BCNY Solutions productivity, milestones are developed that consist only of major segments of work. From here the technical requirements are broken down into the Architectural requirements which discuss the options for both offices based on their geographical locations; Hardware requirements are addressed including input devices, processing devices, storage devices, output devices, networking devices/hardware, Networking applications such as e-mail, web browser, Instant Messaging (IM), collaboration and a database. Software requirements are also included within the technical requirements as is the connection to the Internet Service Provider (ISP). Non-functional requirements of security, tests and performance and reliability are also discussed as is the training requirements, all of which prove important when detailing technical requirements of a project. The next stage within the scope of work rests upon the limits and exclusions associated with Training and Support which cover areas of policies, helpdesk support, and training workshops and modules. Finally a client review which outlines the many ways BCNY Solutions will employ methods of measuring Labour Hires satisfaction and also communicating BCNY Solutions progress during the implementation of the project. The report seeks to identify the purchase insurance BCNY Solutions is providing Labour Hire; this is done so within the Warranty section of the report. During this section BCNY Solutions outlines the agreement of service they are providing in terms of system availability and downtime, acceptable data loss, recovery time and performance. The report continues to outline the need for the project solution through the inclusion of the Business Processes; these processes are provided using graphical representations to illustrate the changes BCNY Solutions propose to Labour Hire. It includes detailed screenshots of the prototype system, specifically, the customer details page, job details page, the subcontractor details page, and the reporting page essential to Labour Hire gaining increased funding from the government. BCNY Solutions provides a detailed Organisational Work Breakdown Structure (OWBS) also in order to present the business processes graphically. The policies included within the report certified in accordance with the project consist of an acceptable use policy, email policy, web policy, and password policy. In order for policies to maintain useful procedures were developed by BCNY Solutions, those procedures include; a Backup Procedure, a Subcontractor Selection procedure, a Record Jobs procedure, a Create User procedure, a Generate Reports procedure, an OH&S
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procedure, and an Evacuation procedure. The report then covers a business continuity plan/disaster recovery plan to ensure the confidentiality, integrity and availability of data remains this plan provides guidance to Labour Hire on what steps to take if a disaster may occur. BCNY Solutions ensures the proper implementation of the project to take place which includes a holistic approach; as a result a user guide has been produced. Training manuals are also addressed following this and an evaluation is provided in order to conclude the report. An appendix id provided in order for Labour Hire to analyse the findings produced by BCNY Solutions Regards,
BCNY Solutions
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Introduction
This document has been produced by BCNY Solutions and should be respected as confidential is intended for higher level management of Labour Hire only. Labour Hire has outlined the full project specifications in the subsequent pages and is the fundamental project management plan for Labour Hires subcontractor selection system overhaul. This document presents leading practices in database management and information systems. It is limited to higher level managers, network operations personnel, database analysts and practitioners in IT service management, as well as the front end users of the proposed practices. Further documentation regarding training guides and procedures should be shared with all Labour Hire units and these will be outlined and described within the corresponding section of this report. Labour Hire operates in close accordance with the Australian Federal Government sector, with which Labour Hire sources the majority of their funding from, in order to rebuild the lives of disabled persons by rebuilding and renovating their homes. It is this underpinning notion that forced inevitable change for Labour Hires current data processes. This report seeks to define and document the transformation process that BCNY Solutions has proposed. It is their want to help the community and their need for more funding that compelled Brian Attsmith, CEO of Labour Hire to make a proactive step in transforming their objectives into reality by contacting BCNY Solutions. BCNY Solutions is devoted to working alongside home renovation customers and has done so for many years. Recently in 2010 BCNY Solutions has managed to secure contracts with over 30 highly respected home renovation specialists. Securing the contract with Labour Hire has led BCNY Solutions to gain a prestigious portfolio of clients, building their repertoire for exceptional client satisfaction. By consistently exceeding their expectations; clients of BCNY Solutions have propelled their businesses into profitable new margins by incorporating practical and sophisticated technology solutions with remarkable ease. BCNY Solutions endeavours to improve their products and services by living by their culture commitments and to deliver their customer promise. In the following pages of the report the transformation that Labour Hire undergoes is examined and explained in detail, outlining the scope of work BCNY Solutions has proposed and their display of customer priority is exhibited within a warranty document. In order for Labour Hire to undergo a smooth transition from manual hard copied data to an automatic succinct management system, BCNY Solutions has included user manuals, training guides, new policy documentation and a change management document to ease the strain on Labour Hires employees.
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Scope of Work
Deliverables
The deliverable for the completed project consists of a database management system and its controlling software, which is enabled by all new hardware devices and components to match Labour Hires needs and requirements.
Deliverable elements to make up the proposed solution fall into categories of Hardware, Software, Networking, Support and Maintenance, and Training and Documentation. diagram below are the highest level (0 & 1) deliverables of the project. As illustrated in the
Figure 1 - PJT Deliverable
The following section is about hardware, the element upon which software runs and is crucial to networking and that which policy is founded on. The hardware that BCNY aims to deliver are listed below, this list also details some of the specified elements of software and networking in order to gain a holistic understanding of the project scope.
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Description Acquire Hardware

Purchase Server Purchase Router Purchase Modem Purchase PCs Laptops Purchase Cabling
Duration/Time 5 Days
1 Day 1 Day 1 Day 1 Day 1 Day
Quantity
Cost $5150
1 2 2 5 N/A
$500 $150 $200 $4000 $300
Ensure Hardware interoperability/compatibility Device Assembly

Lay wires/cabling Connect to network Install & Configure Router Install & Configure Modem Connect input devices (PCs/Laptops) Lock down router
3 Days 15 Days
4 Days 2 Days 2 Days 2 Days 3 Days 2 Days
N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
$400 $1800
-
Configure Security and IP addressing

Firewall
2 Days
1 Day
Reboot input devices (PCs/Laptops) Connect Server to Network Configure a DHCP Reservation Connect NAS device to a network Setup Virtual Private Network (VPN) Test Network
2 Days 2 Days 2 Days 2 Days 2 Days 6 Days
$1380
$600
Table 1 - Hardware/Network
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Table 2 - Hardware/Network
As evident in the above list of deliverables, hardware and networking components are touched upon. Hardware is the underpinning foundation of which we are to build the proposed solution on and as a result the requirements of Labour Hire are analysed, proposed, acquired and sourced and then finally implemented. Once the user accounts have been set up on the secured network established by the hardware components the database can then be developed. Due to the nature of Labour Hires position of relying solely on paper based documents in the past, BCNY solutions has proposed the solution to their database management program to be built by BCNYs specialist software design team using Microsoft Access 2010, under the consideration of both time and budget. The following deliverables for Labour Hire to build a database using Microsoft Access are listed below and will be commenced following the testing of the network;
Description Acquire Software

Windows 7 Professional (64 Bit) Microsoft Office Professional 2010
Duration/Time 3 Days
-
Quantity
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Cost $1,431
$526 $905
Install Software
Windows 7 Professional (64 Bit) Microsoft Office Professional 2010
5 Days
2 Days 3 Days
$1,000
$400 $600
Setup Sharing and Control Setup User Accounts Database

Draft forms for reporting statistics Collect previous paper based documents Determine Table Objects Determine Relationship between Tables Optimize the Tables Design Define Field Determine Data Type Input Data Backup Data Create data backups on DVDs/Hard drives Test Database
3 Days 3 Days 44 3 Days 6 Days 4 Days 3 Days 3 Days 4 Days 3 Days 7 Days 5 Days 6 Days
$600 $600
$750 $5,280 $3,000 $2,500 $2,000 $3,000 $2,750 $8,250 $2,200 $4,500
Table 3 - Software
These deliverables require the completion of all previous deliverables listed above and therefore will provide Labour Hire with a holistic solution that meets their needs and requirements. By doing so, BCNY Solutions will firstly analyse Labour Hires requirements and draft forms for reporting statistics. Illustrated in the table below shows two deliverables that are highlighted in red, Labour Hires administration staff are required to complete these tasks, although if administration staff need to focus on other business tasks, BCNY Solutions can complete these deliverables at the price listed. BCNY Solutions will further determine the database relations and rules in order to optimise the new solution. After all the preparations above have been completed, previous data will be integrated, sourced from the previous paper based documents, and a back-up of the database will be set up to systematically sync and restore any anomalies and redundancies which will enable BCNY to insure the new solution is manageable and will uphold its warranty.
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BCNY Solutions throughout the implementation of the database will work alongside Labour Hire to ensure that all relevant documentation is created, some of these include; Policies, Procedures, Training Modules, Disaster Recovery/Business Continuity and all elements contained within this report; Deliverables, Milestones, Limits and Exclusions, Warranty and Work Breakdown Structures. BCNY Solutions understands that the implemented system is not going to perform at its full capacity if users/employees are not familiar with the systems full functionality. Thus, BCNY Solutions are proposing the following deliverables listed in the diagram and table below to ensure Labour Hires employees are not only following strict policies and procedures but are also provided with training modules and step by step user manuals/guides.
Figure 2 - Training Documents
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Description Policies
Acceptable Use Policy Email Policy Password Policy Security Policy
Duration/Time 32 Days 8 Days 8 Days 8 Days 8 Days 32 Days

5 Days 5 Days 5 Days 5 Days 5 Days 4 Days 3 Days 3 Days 3 Days
Quantity 4
1 1 1 1
Cost $1,760 $1,760 $2,800 $1,080 $1,760 $1,800
Procedures
Subcontractor Selection Recording Jobs Generate Reports Setup Users Backup Data OH&S Evacuation Policies/Procedures Hardcopy Policies/Procedures Online (Intranet)
7
1 1 1 1 1 1 1 5 of each 1 of each
System User Manuals

Database User Manual Software User Manual Hardware User Manual Network User Manual Hardcopy Complete User Manuals
32 Days
8 Days 8 Days 8 Days 8 Days 3 Days
4
1 1 1 1 5 of each
Training
Online Training Tutorials Monthly Workshops Equipment Training Administration Training Database Functionality Training
24 Days
12 Days 12 Days 3 Days 4 Days 5 Days Monthly Monthly Monthly N/A
$2,154
$720 $720 $1,440 $2,025
Business Continuity/Disaster Recovery
9 Days
Table 4 - Training Doc
Labour Hire managers need to ensure that all employees are to read and follow documents listed above. Training modules both professional development workshops and online tutorials should be compulsory for all of Labour Hire employees. Employees that do not read these documents or
complete the recommended training should not be provided with a system username and password. Other disciplines and consequences will also be enforced to those employees who do not follow these strict policies and procedures.
Once the database has been implemented along with all forms of documentation and employees have been trained, BCNY Solutions as stated in the previous tender will provide Labour Hire with support and maintenance for a year after the project has been signed off and completed. Support and Maintenance consists of several deliverables these include; Maintenance of Hardware, Software and Network which will consist of BCNY Solutions fixing any faults or problems and replacing equipment BCNY Solutions initially put in place that may not be working as it was intended.
BCNY Solutions under Support and Maintenance will provide Help Desk Support online via a website where users can submit a request and an IT Technician will analyse and fix the problems logged, the Help Desk will also be accessible via phone calls, where users can call an IT Technician to ask any questions associated with the new system. A major requirement with the implementation of a new database rather than paper based documentation is that the data needs to be backed up in case the data is lost by data deletion or corruption. Backup procedures will be documented in the Disaster Recovery Plan to ensure data can be recovered/restored if a disaster occurs. Backups can be programmed to back up all data nightly, weekly, monthly. BCNY Solutions will provide this service and if a disaster occurs BCNY Solutions IT Technicians will be able to retrieve and restore data back to a previous date before it was corrupted/deleted. BCNY Solutions will be providing procedure documentation to provide guidance to Labour Hire on how to backup all data and how to restore data once a disaster occurs. These procedure documents will be crucial to Labour Hire once the 1 year of support has ended.
Depicted in the diagram below is a diagram illustrating all the deliverables for Support and Maintenance which BCNY Solutions are providing Labour Hire for an additional year after the proposed solution has been implemented, tested and signed off.
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Figure 3 - Support & Main
Description System Maintenance (Total includes all tasks for system main)
Hardware Maintenance Software Maintenance Network Maintenance Database Maintenance Arching old files Error & Bug fixes
Duration/Time 365 Days -
Quantity
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Cost $35,000 -
Helpdesk/Support
Online System Support Call Centre Support
365 Days
-
Data Recovery
Database Roll-Back (Restore) Backups
365 Days
-
Table 5 - Support & Main Tab
BCNY Solutions has completed a network diagram in Appendix 3; this provides a list of all deliverables, what deliverable relies on another to be completed, the duration for each deliverable and the critical path. To see a complete cost matrix please see Appendix 2.
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Project Objective
BCNY Solutions has one primary underpinning objective - to satisfy its customers and prove excellence. The proposed objective stems from these foundations and takes the form of a database management system that will dramatically enhance day-to-day business functions and core business processes for Labour Hire. Traditionally, as highlighted by Labour Hire, all documentation processes were conducted manually, by doing so Labour Hire was liable to increased risks ranging from a loss of; data integrity, accuracy and accountability (the loss of the data itself). As a result this created an atmosphere of stress, inefficiency and unproductively.
Thus, this project is vital to Labour Hire, as BCNY Solutions is implementing a database to improve Labour Hires initial process of selecting sub-contractors. Previously this process was achieved by Human Resources and Building Supervisors looking through the yellow pages and old paper documents, this was extremely inefficient and time consuming. It is for this primary reason that BCNY Solutions has sought to redefine Labour Hires process by implementing a centralised database system located at the Newcastle office. In order for the Wollongong office to operate on par with the Newcastle office new hardware is needed. The acquired hardware installed will consist of a router to access the database for interacting and storing data and information for their daily business among other components in order to successfully utilise the new database. Based on the estimated results of using the new database system, Labour Hires efficiency and productivity it will greatly improve which will result in optimised processes that reduce time and save resources. The main purpose of building this database to run over a secure VPN is to simplify and streamline business processes through the use of data and application sharing, therefore allowing Labour Hire to process data flow through the internal network.
BCNY Solutions focuses on software in order to build a new database by using Microsoft Access and generate an annual bulletin. This systematically generated bulletin consists of both qualitative and quantitative data that will provide an efficient and effective means of illustrating annual results that will enhance Labour Hires ability to convince the Government for additional funding when lobbying each year. So far Labour Hires process has not been successful. The initial phase in Labour Hires process was to acquire subcontractors by searching through extensive amounts of paper as everything is hard copy and through the Yellow Pages, which is immensely time consuming and often unproductive.
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Instead of hard copy documents to record the information, building a database will reduce data redundancy as well as reduce updating errors and increase consistency for Labour Hire. Hard copy documents cannot be backed-up as easily as data stored in a database. The database built by BCNY Solutions utilises Microsoft Access which can easily store data by table objects, search data by query objects, examine data by form objects, and show data by report objects a much more efficient process. BCNY Solutions would request Labour Hires administration staff compile all previous jobs and go through and add all details into the new database including the client, clients location, whether client is disabled or elderly, modifications conducted on the home, subcontractor used and price for modifications. Adding all previous paper based jobs into the database, Labour Hire will be able to
reduce administration staff and allocate the additional funds towards clients that were previously unable to receive home renovations due to limited budget.
Once this has been completed it will enable Labour Hire to easily browser previous jobs and subcontractors. Therefore, selecting a subcontractor will be as easy as submitting a query into the database with several constraints for example: Subcontractor near clients location, by specific trade/profession and within a specific price range. If the Building Supervisor and Human Resources cannot find a well suited subcontractor they will still need to look for new subcontractors through several types of mediums: Internet, Yellow Pages, Billboard and Advertisements etc. Once these
new subcontractors have gone through several background checks they will also be added into the database for future jobs. As the database is storing all details on the project being completed, along with client and subcontractor details it will store the required 7 years worth of previous jobs the Government requires Labour Hire to have on hand. Databases can be tailored to the business needs and with small modifications to the database reports can be developed with a click of a button. The newly implemented database will also provide Labour Hire with an additional reporting mechanism, which will enable Labour Hire employees once trained, the ability to submit several constraints and keywords to generate reports on all jobs to include information on customers, jobs and subcontractors. The reporting mechanism will also allow Labour Hires employees to generate reports on jobs they were unable to complete due to the limited budget to lobby government to gain a budget increase. BCNY Solutions recommendation ensures that the government will recognise that
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Labour Hire receives too many requests than the allocated budget can cater for, supporting future budget increases. This will therefore allow your business to grow and achieve your mission Our complete solution will provide access between Newcastle and Wollongong offices and ensure that both sites have the most up to date and consistent data for all jobs, customers and subcontractors. Another advantage of this newly shared database is data can be backed up
whereas hard copies cannot; data can be backed up at both locations therefore if a disaster occurs at one location data can be restored and there will be no down time for the business. As a result, less time spent selecting subcontractors and generating end of year reports, will enable Labour Hire employees to focus their time on other core business functions. Database has the functionality to search for cheapest and best suited subcontractors; this will allow Labour Hire to spend their budget wisely and get more jobs completed by the ability to sort subcontractors by price.
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Milestones
Research User Requirements: The requirements of Labour Hire should be clearly defined prior to acquisition and implementation of any components for the new system. Acquire Hardware: The hardware required to meet the needs of Labour Hire should be acquired prior to any further work being conducted.
Connect Hardware: Once the hardware has been acquired it can then be connected to other components within the system. This milestone requires electricity and cabling in order to be completed. It is assumed that this has been established prior to this phase.
Connect Network: The hardware components also represent networking components and therefore in order to be useful must be connected to an ISP. It is assumed that the ISP has been acquired during the Acquire Hardware phase. Secure VPN: Once the hardware has been connected to the Network, a Virtual Private Network (VPN) can be setup. This phase needs to be completed prior to any subsequent phases commencement. Install Software: The software use to run on the hardware components must be installed prior to any further work on the implementation phase can be conducted.
Labour Hire Employee/User Training Training will be provided to all of Labour Hires employees and system users. This training will enable the employees/users to gain a better understanding of the functionality of the system and be able to
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use the system at its highest potential. Labour Hire employees/users will be required to complete online modules and professional development workshops before they are able to sit the examination to provide them with a username and password. Periodic Examination of Labour Hire Employees/Users Once users are confident with the systems functionality and have completed all training modules. Labour Hire employees will sit an examination, this examination will test the employees skills, if the employee is successful the user will be setup with an account as outlined below. If employees are not successful with the examination they will need to attend further training workshops until the next examination is available for them to complete. Setup User Accounts: The user accounts must be set up and secured prior to the creation of a database management system in order to ensure security and data integrity.
Hard copy documents collected: The collection of hard copy documents that were previously stored in safes must be conducted prior to the commencement of the database management system. Without such data there would be no use to the proposed system. Forms and tables completed: After hard copy documents collected, draft forms and table objects should be determined as the basic element of the whole database. Forms are screens for displaying data and all data will store in tables. As a result, this must be completed prior to data inputs being completed.
Input Data: The Government requires Labour Hire to keep seven years worth of documents; hence heavy workloads will take place during this milestone. The input of data acts as a crucial milestone, it requires all hard copy data to be transformed into softcopy data in order to be accessed within the database. This phase should be completed prior to a backup of the data.
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Back-Up Data: Labour Hire is advised to systematically back-up data every night to reduce the risks associated with a database management system. BCNY Solutions suggest Labour Hire back up data to an external medium. At the successful completion of this milestone Labour Hire can then complete the following phase; Generate Report. Generate Report: Microsoft Access can easily generate reports based on the stored data. Labour Hire will be able to clearly justify to government where are the allocated budget went and apply for budget increased for the following year. By choosing tables, selecting the fields and group levels, choosing sorting and formatting options, a report will be created in Microsoft Access. A new report will instantly be generated at the end of the year with up-to-data information from the database by users simply adding in constraints and keywords to be displayed.
Policies and Procedure Documentation Near the end of the project completion, after users are supplied with a username and password, Labour Hire will need to enforce all employees read policies and procedures to ensure users follow strict guidelines whilst using the system. Support and Maintenance Once the system has been implemented into Labour Hire and all of the previous milestones have been achieved, Labour Hire will also be provided with Support and Maintenance. This will ensure that if any further problems arise that BCNY Solutions can be contacted through a helpdesk website or via a call centre to lodge a problem and an IT Technician will solve the problem. This milestone is for a year after the completion of the project.
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Technical Requirements
Architectural requirement:
The Newcastle office hosing the server acts as the Head Office and leading office at Labour Hire. The Newcastle firm boasts a medium size three story building on approximately 2000 square metres of land. The Wollongong branch boasts a smaller two story building situated on approximately 1400 square metres of land. In order to allow effective communications between branches it is important to understand the requirements that Labour Hires infrastructure has; Main office: The location of Labour Hires main office is situated in the heart of Newcastle, this main office must act as a primary site where everyone is connected via a network and where the bulk of corporate information is located within a server and stored in a NetworkAttached Storage (NAS) Device. Hundreds of employees rely on Labour Hires main office to provide consistent uninterrupted network access in order to do their jobs. A main office might use several connected networks, which can span many floors in an office building or cover a region that contains several buildings and as a result it needs to be planned for. II. Remote locations: A variety of remote access locations may, in the future, be using Labour Hires network to connect to the main office or to each other. III. Branch offices: In Labour Hires Wollongong Branch office, smaller groups of people work and communicate with each other via their network. Although some corporate information might be stored at a branch office, it is more likely that branch offices have local network resources, such as printers, but must access information directly from the main office, that being Newcastle. IV. Home offices: When individuals work from home, the location is called a home office. Home office workers often require on-demand connections to the main or branch offices to access information or to use network resources such as file servers, this too will be conducted via Labour Hires Virtual Private Network (VPN). V. Mobile users: Mobile users connect to the main office network while at the main office, at the branch office, or travelling. The network access needs of mobile users are based on where the mobile users are located.
I.
When analysing the architectural requirements of Labour Hire it is essential to be aware of the physical space available at each site, if this is not considered breaches of OH&S contracts may
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result. Power, lighting, and cooling systems must also be in place in order for BCNY to effectively implement the proposed solution.
It is also important to note the geographical locations of each office could potentially pose a physical barrier due to the distance. That is why BCNY Solutions has chosen to implement a Virtual Private Network because it not only reduce costs but also increases and expands the network capabilities. Because of the functionalities of VPN, employees can connect from anywhere in the world, if needed, to the companys network and carry out important and sensitive task on time. It keeps the employees connected to the companys intranet.
The office layout will also determine the type of network topology and in turn cabling required, as a result of the analysis BCNY Solutions has conducted, an Ethernet network following a star topology for both office locations has been chosen. By doing so each device on the network can connect with its own cable to a hub or another device, due to the network spanning across two and three levels, BCNY will install a cabling system, and designate one or more wiring centres for Labour Hires network. Cables originate at the location of each device on the network and terminate in a wiring centre. On the user end, the cable will terminate with a wall plate and in the wiring centre the cable will terminate in a jack on a patch panel. To ensure that your network will work not only for your current needs, but in the future, BCNY Solutions has chosen to use high-quality cables that conform to well-established standards. Subsequently BCNY Solutions believes Fibre Optics will match Labour Hires needs and will work very well as a backbone infrastructure. Fibre offers exceptional performance for high-bandwidth applications, and is extremely reliable and secure. Fibre is not susceptible to many of the sources of interference that can play havoc with copper-based cabling systems. Fibre is also considered to be more secure since it cannot be tapped unless you cut and splice the fibre strands-a task that is virtually impossible to accomplish without detection.
Hardware requirements:
The technical requirements of hardware are comprised of input devices, processing devices, storage devices, output devices, and networking devices. All of these devices will work together and will provide Labour Hire with an unparalleled solution that boasts interoperability, ease of use, speed, accuracy and availability all year round. INPUT DEVICES: Are devices that can be used to insert data into a computer or other computational device. The input devices BCNY solutions have proposed include; Mouses, Keyboards,
Microphones, Webcams built into LCD Monitors, Automatic Scanning Devices, and Fibre Optic Cabling,
PROCESSING DEVICES: These are computer hardware components that transform inputs into outputs. The processing requirements BCNY Solutions have proposed include; AMD Athlon II X3 Processor 450 (3.2GHz, 1.5M, 4C), 6GB DDR3 SDRAM - 4 DIMMS, 16X DVD+/-RW Drive. STORAGE DEVICES: Are any device upon which a computer may store data in permanent form. This means that data is not lost from a storage device when the electricity to a computer is turned off, as is the case with electronic memory. The storage devices BCNY Solutions have proposed include; B Serial ATA Hard Drive (7200RPM) w/DataBurst Cache, TS-809 Pro Network Attached Storage (NAS).
OUTPUT DEVICES: These are devices that allow output of information from a computer. The output devices BCNY Solutions has chosen include; Dell V715W Printer - WiFi, Print, Copy, Scan, Fax, ST2220L 21.5-inch Full HD Widescreen Monitor, Logitech X-140 Stereo Speaker System, The Sony VPLHW15 1080p Projector.
NETWORKING HARDWARE: Networking hardware typically refers to equipment facilitating the use of a computer network, the networking devices BCNY Solutions has chosen include; one RJ45 connector Network Adapter per PC, PCI Express WiFi card supporting 802.11a/b/g/n, Cisco Catalyst 3560-C Series Switches, Cisco ASR 1000 Series Aggregation Services Routers, Dell PowerEdge R710Dell next-generation Intel Xeon processor-based 2U Rack Server.
Networking Applications:
The key to utilizing multiple resources on a data network is having applications that are aware of these communication mechanisms, although many applications are available for users in a network environment, some applications are common to nearly all users, these applications that BCNY will implement include;
I.
E-mail: E-mail is a valuable application for most network users. Users can communicate information (messages and files) electronically in a timely manner, to not only other users in the same network but also other users outside the network (suppliers, information resources, and customers, for example). Examples of e-mail programs include Microsoft Outlook and Eudora by Qualcomm.
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II.
Web browser: A web browser enables access to the Internet through a common interface. The Internet provides a wealth of information and has become vital to the productivity of both home and business users. Communicating with suppliers and customers, handling orders and fulfilment, and locating information are now routinely done electronically over the Internet, which saves time and increases overall productivity. The most commonly used browsers are Microsoft Internet Explorer, Netscape Navigator, Mozilla, and Firefox.
III.
Instant messaging: Instant messaging started in the personal user-to-user space; however, it soon provided considerable benefit in the corporate world. Now many instant messaging applications, such as those provided by AOL and Yahoo!, provide data encryption and logging, features essential for corporate use.
IV.
Collaboration: Working together as individuals or groups is greatly facilitated when the collaborators are on a network. Individuals creating separate parts of an annual report or a business plan, for example, can either transmit their data files to a central resource for compilation or use a workgroup software application to create and modify the entire document, without any exchange of paper. One of the best-known traditional collaboration software programs is Lotus Notes. A more modern web-based collaboration application is a wiki.
V.
Database: This type of application enables users on a network to store information in central locations (such as storage devices) so that others on the network can easily retrieve selected information in the formats that are most useful to them. Some of the most common databases used in enterprises today are Oracle and Microsoft SQL Server.
Software Requirements:
In order to develop a database by using Microsoft Access 2010, BCNY Solutions advises Labour Hire allocates computers which meet the previous Technical Requirements stated above. BCNY Solutions has decided upon the Dell Inspiron 570 running; I. II. Genuine Windows 7 Professional, 64Bit, English 3 year licence Microsoft Office Professional 2010 Includes: Word 2010, Excel 2010, PowerPoint 2010, Outlook 2010, OneNote 2010, Publisher 2010 and Access 2010. 3 year licence
III.
McAfee Total Protection 2012 Anti-Virus 3 year licence.
Connection to the Internet:

Another key component for most business users today is a connection to the Internet. An Internet connection is a WAN connection, but small- to medium-sized computer networks can use various methods and topologies to interconnect to the Internet. As discussed previously during Architectural requirement, the topology at both locations will consist of a star topology. The Internet Service Provider BCNY Solutions has chosen is Telstras Connect IP which is a fully integrated Wide Area Network (WAN) solution provided at a single, monthly price-per-site, with minimal upfront costs. Connect IP is ideal for small/medium businesses, plus smaller branch sites of enterprise and government organisations. The service features BCNY Solutions have chosen include the following; Network access (64kbps 60Mbps) IP virtual private network (VPN) 2Mbps secure Internet Gateway Connect IP Telephony option for converged voice and data networking
I. II. III. IV.
Connect IP operates over the Telstra Next IP network, offering unparalleled national reach, scalability and security. In addition to advanced features like Class of Service, the network core is targeted to deliver 99.999% reliability. BCNY Solutions will then develop a Virtual Private Network (VPN) that keeps the computers connected even if there are long distances or physical barriers such as geographical locations. The VPN is categorized as a form of a wide area network. The VPN supports functions like remote access for clients; it can network one LAN to another LAN, and also keeps the functions limited to the intranet.
Non-Functional Requirements
The database system also has the following non-functional requirements: Security - Ensure that all of Labour Hires equipment is kept secure and eliminates any potential threats and risks. Also used to ensure that Labour Hires data remains confidential, integral, available and access is controlled. Tests & Performance Tests need to be conducted throughout the implementation process to ensure that the system being implemented it stable and high performance is maintained.
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Reliability Ensure that the system being implemented will remain reliable and function at optimal level using various tests. Backups at both locations will need to be performed each day.
Training Requirements
Implementing a new system into an organization that were previously paper based is a major project, therefore BCNY Solutions needs to briefly outline what equipment is needed to allow users to attend training workshops. As training is completed by using sitting in on a workshop and watching
demonstrations of the system functionality, or reading step-by-step user guides/manuals on how to complete several tasks; these requirements are non-functional requirements.
Labour Hire will need to have general equipment such as: A room capable to hold the training workshops. This room needs to have the following equipment: o o o o o Tables and Chairs Projector and Projector Screens/Monitor Laptops/Desktop computers Stable network and internet connection Email and Phone services
NOTE: For a detailed cost matrix for all technical equipment and requirements listed above please see Appendix 2 at the end of this document.
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Limits and Exclusions

As a specialised IT solution company, BCNY Solutions lives by their commitment to provide exceptional customer service experiences and unparalleled results that seek to not only match your needs but propel your company into a future that they desire. BCNY Solutions wants their clients to be completely satisfied with the solutions proposed and as a result, BCNY Solutions believe you will not be let down.
The purposed solution for Labour Hire will allow your business to reach its strategic goals within unbelievable timeframes with returns that would seem almost impossible. BCNY Solutions can transform your company and enable efficient processes such as effectively selecting subcontractors, recording jobs, generating business reports and as a result drive Labour Hire further in order to gain increasing funding from the Government.
BCNY Solutions acknowledges that certain situations may occur and under the obligations of our contract we are unable to insure the physical security of the Hardware, Software and Networking components and services provided to Labour Hire in accordance with this contractual agreement. BCNY Solutions, therefore, will not be liable for any actions seen to be the result of, or failure to, effectively prevent theft, property damage or sabotage to the physical environment in which Labour Hire operates. Physical security involves protection from the elements and/or natural disasters.
Pipes can break; ceilings leak; lightning stops and power strikes; air conditioning fails; fires can start. BCNY Solutions holds no liability for the use of physical barriers including; locked cabinets, doors, rooms and buildings in order to secure servers, software, hardware and/or networking components.
Following the completion of the built solution, BCNY Solutions will not take responsibility for incorrect data entry or human error that may cause the system to cease and operate incorrectly. The below table outlines some of the disasters and risks that BCNY Solutions are not responsible for during the period of contract;
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Figure 4 - Disaster
BCNY acknowledges that hardware, software and networking peripherals may become obsolete and/or be replaced by newer models and as a result, BCNY Solutions is not liable to renew any of the stated peripherals included in the proposed solution. However BCNY Solutions will continue to update drivers and firmware for the duration of the after sales warranty.
BCNY Solutions has estimated a length of duration for the proposed implementation. This time is an approximation of how long the process is intended to take. BCNY Solutions is not legally obligated to uphold this time frame; however it is a customer promise that they will do so at the best of their ability.
If at any time after the 6 month system warranty, should Labour Hire wish to make adjustments to the system, BCNY Solutions is not under any obligation to do so free of charge. However BCNY Solutions would gladly welcome the opportunity to assist at an independent charge.
Any service or additional task not specifically mentioned in the customer-approved order is not included in the project Management Service provided by BCNY Solutions.
BCNY Solutions employees are employed on their own contracts in accordance with the Australian Workplace Agreements (AWAs) and therefore are not obligated to work hours outside their contracted roster in accordance with the law.
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Limitation of Business Processes BCNY Solutions are not obliged to complete day-to-day tasks and functions completed by Labour Hire employees. As a result the system will not replace the following tasks involved in the relevant business processes: The Building Supervisor and Human Resources will still need to interview newly selected subcontractors but once they have been interviewed and approved they will be entered straight into the database. Searching through old documentation and entering the
subcontractors into a database will be a time consuming task initially but once entered, it will enable Labour Hire to generate lists of subcontractors instantaneously.
Implementation of the new database will require administration staff to compile all previous documentation on jobs and subcontractors, the administration staff will then enter each subcontractor previously used into the new database with all relevant details (name, location and all forms of legal identification). projects. However this only needs to be done once for old
At first, it may be a time consuming task for the administration staff to enter all previous jobs into the database but in the long run it will benefit Labour Hire. It will not only free up office space (filing cabinets) but will also provide Labour Hire with the security of data being backed up in case of a disaster occurring. Once the database is up to date with all jobs, this process will be less time consuming and allow all staff members associated with recording documents and generating the annual reports extra time to focus on other core business activities. BCNY Solutions has also made it clear that after this has been completed Labour Hire will be able to reduce the administration staff as the Wollongong administration staffs role is made redundant. Limitations to Training and Support Policies - BCNY Solutions will work alongside Labour Hire to develop appropriate policies which will ensure that the newly implemented database is used in an acceptable manner. It is Labour Hires responsibility to ensure that all employees have read and are aware of the disciplines and consequences involved if a user does not follow these policies. Therefore, it is also Labour Hires responsibility to deal with those employees who abuse the policies put in place In the event that an
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employee breaks on of the policies and it results in legal implications, we have no responsibility to rectify any issue of that nature. Helpdesk Support BCNY Solutions recognise that implementing a automated system into a paper based company can be extremely daunting to the new users. Therefore, BCNY Solutions realises that users will have numerous questions and face several problems due to the change. BCNY Solutions Helpdesk will be accessible in working hours (8am 5pm), support staff are not obliged to work hours outside their contracted roster in accordance with the law. BCNY Solutions support staff may not be able to solve and cater for all users problems and thus, support staff has the authorization to choose what problem they wish to complete first. BCNY Solutions if unable to solve the users problem are also obliged to send the users to other resources to gain help. BCNY
Solution support staff is available to Labour Hire employees facing problems or to answer questions on the system, but the support staff are not employed to complete Labour Hires day-to-day tasks. If the support staff are approached with a question and the support staff recognise that the user lodging the problem/question are not sufficiently trained, the support staff can advise the users to read over the training modules as the context of their question/problem are outlined in these documents. Training Workshops/Modules BCNY Solutions will be providing this service to Labour Hire once the system has been implemented. responsibility to maintain them. However, once we have set up the workshops, it is not our
BCNY Solutions will allocate the IT expertise to conduct the
workshops but it is not our requirement to keep running these workshops. Therefore, once our 1 year of support and maintenance has expired, it is up to Labour Hire to allocate personnel that are knowledgeable enough to take over the training workshops for existing and new employees. In our recommendation BCNY Solutions has proposed Labour Hire to employ and IT expert to maintain the software, hardware and network and to look after all users problems. This newly employed IT expert could be appointed to train all employees if Labour Hire considers this recommendation. Periodic Examinations BCNY Solutions will be providing Labour Hire with relevant training modules both online and in person, however BCNY Solutions will not be providing Labour Hire with examinations. BCNY Solutions will provide Labour Hire with guidance on the topics that should be
examined and how frequently users should be tested but will not provide or conduct the actual examination. BCNY Solutions recognises that some employees can adapt and learn quickly whilst
others may find it difficult to use the system to complete tasks more efficiently. By providing these examinations it will allow Labour Hire to tailor and change the training modules to provide an easier
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solution to those who are finding it difficult, In saying that, BCNY Solutions are not liable if users keep failing the examinations as BCNY Solutions will just conclude that the employees/users did not go over the training modules and user manuals. After the completion of this project, it is not BCNY Solutions responsibility to provide guidance on examinations once the 1 year of support and maintenance has expired.
Client Review
Due to the complexity of the proposed project, BCNY Solutions needs to work in close accordance with Labour Hire and will require a minimum of 6 hours per week in order to address the issues of the project. By doing so BCNY Solutions believes that this will eliminate any chance of miscommunication and will reduce the number of anomalies that may arise once the proposed solution is completed.
During the weekly meetings BCNY Solutions will allow you to review, test and modify the proposed solution in order to attain a completely effective system that will match Labour Hires needs impeccably. Labour Hire will be giving access to our process and will have the tools available on hand to measure BCNY Solutions performance during the duration of the implementation. Labour Hire will be able to monitor our CFSs (Critical Success Factors), defined also by our milestones which will be tracked using a Gantt Chart enabling Labour Hire to cross-examine where BCNY Solutions progress sits at against the time we have proposed, in order to see if we are meeting both our own goals and the goals Labour Hire has entrusted us with. By tracking our milestones BCNY Solutions believes it provides Labour Hire with reassurance and specific, relevant, timed tasks that are sufficiently measurable and force accountability onto BCNY Solutions.
A helpful mechanism that BCNY Solutions will use to monitor their own progress is an Earned Value Management (EVM) plan. Specifically, the five steps of EVM can help project managers to correctly measure project progress in order to keep clients happy. These five measurements include;
I.
Clearly define each activity of the proposed project, including resources consumed and budget.
II. III. IV. V.

Group 3
Create a usage schedule for activities and resources. Develop a time-phased budget. Calculate the actual cost of doing each task. Calculate both budget variance and schedule variance.
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Warranty
BCNY Solutions has established an exceptional reputation for superior customer service due to their honour to live by their culture commitments and to uphold their customer promise. BCNY Solutions promises that they will uphold their promise of providing Labour Hire with an exceptional database management system that will perform to their needs and requirements and propel their company into the market with force and unbeatable performance.
Below is a brief outline of the level of agreement BCNY Solutions will adhere to in accordance with the services offered to Labour Hire. The below statements provided are required in order to design a database management system to meet Labour Hires expectations; I. System Availability The database servers must be available 7 days a week, from 6am to midnight.
II.
Acceptable Data Loss No more than 15 minutes of data entry can be lost.
III.
Recovery Time In the event of a disaster, the systems should be backed up and running within one hour.
IV.
Performance Transaction response time should not exceed 2 seconds.
BCNY Solutions will measure System Availability in terms of the availability percentage target, representing 99.999% system availability. This translates to a 5 minute maintenance window, or allowed downtime, per year, or 0.8 seconds per day as the below table demonstrates:
Availability Target Downtime Per Year (Approx.) 90 percent 99 percent 99.9 percent 36 days 3.5 days 8 hours
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Availability Target Downtime Per Year (Approx.) 99.99 percent 99.999 percent 52 minutes 5 minutes
Table 6 - Sys Availability
This table shows the sharp decrease in downtime for an increased availability target. 99% availability allows for about 3.5 days downtime per year. 99.999% allows 5 minutes. It is for this reason that BCNY Solutions has agreed upon building a system at this level, due to the nature of the data and the demand Labour Hire has from the Australian Government to provide optimal services to their clients.
The warranty BCNY Solutions is providing Labour Hire with, assures that the proposed solution of the database management system is as represented. BCNY Solutions warranty is in accordance with the Australian Federal Ministerial Council on Consumer Affairs. The Council consists of all commonwealths, state, territory and New Zealand ministers responsible for fair trading, consumer protection laws and credit laws.
The warranty provided to Labour Hire is of a pro-rata type, whereby BCNY Solutions provides an initial period of free replacement and alterations, followed by a period of pro-rata policy whereby the warranty on the replacement is at BCNY Solutions discretion depending on the age of the item at the time of replacement. The determining factor in deciding whether the product of interest is repairable or non-repairable is dependent on the ratio of the repair cost to the acquisition price subject to BCNY Solutions discretion.
The duration period for free replacement and alterations BCNY Solutions has provided Labour Hire with is for six (6) months. This ordinary free replacement warranty is to commence following the signed completion of the project by both Labour Hire and BCNY Solutions project leaders. The six (6) month ordinary free replacement warranty includes the physical properties of the system (Hardware and Software) only.
The Hardware warranty covers the duration of three (3) years in accordance with the manufactures warranty of the product of interest (Hardware Device). The product warranty is based upon the
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manufacturers own warranty terms and conditions which BCNY Solutions will abide by and are not liable to uphold. These warranty documents are available for review by Labour Hire upon request. The Software warranty covers the duration of three (3) years in accordance with the manufactures warranty of the product of interest (Software Applications). For the duration of the three years BCNY Solutions will ensure the latest patches and updates are installed regularly onto the server by accessing the server remotely on a systematic basis fortnightly; equivalent to twenty-six (26) times per year. The Software warranty includes Anti-Virus Protection, however BCNY Solutions are unable to offer any warranty on worms, malware, or bugs that occur with third (3rd) party software applications. The product warranty is based upon the manufacturers own warranty terms and conditions which BCNY Solutions will abide by and are not liable to uphold. These warranty documents are available for review by Labour Hire upon request.
BCNY Solutions has also included a Change Management Document which outlines some techniques to manage the discomfort and challenge that employees of Labour Hire may experience with adjusting to the new system. This Documentation can be found in the Appendix 9
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE CONCERNING HARDWARE DEVICES, SOFTWARE APPLICATIONS AND/OR NETWORKING DEVICES. THIS LIMITED WARRANTY IS ALSO IN LIEU OF ANY OTHER POSSIBLE LIABILITIES OF BCNY SOLUTIONS, WHETHER ALLEGED TO ARISE BY AGREEMENT OR BY OPERATION OF LAW. IN NO EVENT SHALL BCNY SOLUTIONS BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE, REAL OR PERSONAL, ATTRIBUTED TO ITS PRODUCTS OR SERVICES, NOR FOR ANY REMOVAL, REAPPLICATION, DOWNTIME, CLEAN-UP, LOSS OF USE, LOSS OF OPPORTUNITY, LOSS OF MARKET VALUE, LOSS OF RENTAL, VALUE OR FOR ANY LOSS OF PROFITS OR OTHER SPECIAL, INCIDENTAL, RESULTING, CONSEQUENTIAL OR EXEMPLARY DAMAGE.
The individual who approves any transaction which constitutes a commitment between BCNY Solutions and Labour Hire is responsible and accountable for ensuring that:
He or she has the authority to approve the transaction or execute a contract.
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Where required, institutional review and approval has been obtained before any commitment is made. The transaction conforms to BCNY Solutions policies. Funds for the transaction have been allocated or are otherwise available within regularly approved budgets, special appropriations, or restricted or designated accounts. There is no real or apparent conflict of interest on the part of the approving individual or any other individual or organization involved in the transaction.
I Labour Hire, accept the terms and conditions as outlined above. Authorising Authority: . . . Signature Print Full Name Position / Title . . . Signature Print Full Name Position / Title . . . Signature Print Full Name Position / Title
BCNY Solutions Labour Hire Witness
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Policies, Procedures and Business Processes

Implementing a system into an organization that previously conducted all day-to-day work by physically writing content down and filing these hard copy pages into a filing cabinet can be very challenging and overwhelming to all employees as it is out of business standards. Labour Hire came to the realisation that they needed expert help in the Information and Technology sector to analyze Labour Hires business processes and make suggestions what to change, or what system could be implemented to allow them to achieve the required budget increase to service more disabled and less fortunate customers. BCNY Solutions will also provide guidance to Labour Hire on relevant policies and procedures managers should enforce on all Labour Hire employees.
Business Processes
BCNY Solutions analysed Labour Hires major business processes; the subcontractor selection and request to increase budget process. Previously Labour Hires Building Supervisor and Human
Resources (HR) would search for subcontractors through previous jobs and the yellow pages, interview them to check licenses and suitability for the home renovation job required. This was a lengthy process, because each time a new job came through, both the Building Supervisor and Human Resources would look through extensive amounts of hard copy previous jobs and yellow pages until they found a suitable subcontractor. Illustrated below is the initial subcontractor selection process detailing the steps involved in selecting subcontractors for jobs.
Figure 5 - Contract Select
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With this newly implemented database, administration staff will be required to gather all previous jobs and enter them into the database under the relevant sections (Customer Details, Job Details and Subcontractor Details). After administration has entered all details the database will store these details forever and with a click of a button Administration, Building Supervisors and Human Resources will be able to search all subcontractors stored by keywords, contact them to check availability and attach them to complete a home renovation for a specific client. The subcontractor process after the implementation of the database has changed slightly, depicted in the diagram below provides a illustration on the new process where Labour Hire employees (Building Supervisor, Human Resources and Administration) can easily look up all subcontractors and if required submit constraints to select a particular subcontractor (i.e. by location or by lowest price etc).
Figure 6 - DB Contract Select
The database will store all details about clients that received home renovations including; name, address, age, disability, previous jobs including cost, description, subcontractor used. It will also record information on the job; the job number, date, cost, description and subcontractor used. Therefore it is evident that using the database to store subcontractors can be easily attached to each job and customer for future reference. This is evident in the three screenshots from the newly implemented database below (Customer Details, Job Details and Subcontractor Details).
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Customer Details Page
Figure 7 - Cust Detail Page
Job Details Page
Figure 8 - Job Detail Page
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Subcontractor Details Page
Figure 9 - Contract Detail Page
Another major business process of Labour Hire is the request to increase budget process. Labour Hire annually submits a report to lobby the Government to request the allocated budget be increased for the next financial year. Previously, Administration staff worked through all forms of paper based documentation on jobs completed throughout the year and prepared a report to submit to the government. This report contain specifications on jobs completed including for what client, their location, whether they were disabled or elderly, renovations made and the cost associated with the renovation. A section in the report will include jobs that Labour Hire was unable to complete due to the limited resources and budget. The business process map below illustrates the tasks involved in achieving the final report to lobby Government.
Figure 10 - Budget
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With this newly implemented database as mentioned above, will store all details required and with the added reporting functionality BCNY Solutions has added to the database, administration staff with the click of a button will be able to generate the required report. Illustrated below is a screenshot from the implemented database demonstrating how easy and accurate this process is. Included in this report are user manuals to understand the full functionality of the new database. Labour Hire employees should view Database User Manual in Appendix 5 to see a step-by-step guide on how to generate reports with numerous constraints.
Reporting Page
Figure 11 - Report Page
OUTPUT:
Figure 12 - Report Output
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Labour Hire Organisational Breakdown Structure (OBS)
Labour Hire OBS before Implementation of Database
Figure 13 - Labour OBS Orig
BCNY Solutions has previously mentioned in this report and the initial business proposal, that after the implementation of the database, administration staff will be required to compile all previous paper based jobs and enter them into the new database system for better access. BCNY Solutions has also made it clear that after this has been completed Labour Hire will be able to reduce the administration staff as the Wollongong administration staffs role is made redundant. BCNY Solutions will be providing Labour Hire with support and maintenance for a year after it has completed the implementation although after this date Labour Hire may require to appoint an IT expert/employee to look after and maintain the current system. This role will include updating the system, ensuring there
is no down time and helping users with problems. Therefore with these two modifications to the Organizational Breakdown Structure (OBS) we have modified the OBS and to add/remove the roles, which is shown in the diagram below. We have allocated the IT staff member at Newcastle due to the main system being implemented at that office, whereas Wollongong remotely connects to access.
Labour Hire OBS after Implementation of Database
Figure 14 - Labour OBS After
Policies and Procedures

Successful companies have a set of well defined and efficient business processes that are necessary for the company to achieve it business goals. These business processes are described by a set of policies and procedures. A policy sets the overall direction by describing what is required from a process while procedures describe how this is achieved through the execution of a set of steps.
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To achieve the benefits from the introduction of the centralised database system, there will be some impact to the companys business processes. BCNY Solutions recommends that in parallel with the implementation of the centralised database system, Labour Hire Solutions should undertake a review of their policies and procedures to identify those that need to be modified. In some cases new policies and procedures will need to be created to describe the new business processes associated with the new centralised database system.
BCNY Solutions assumes that Labour Hire Solutions would already have many policies and procedures in place that would require little or no modifications. Examples of these would be policies and procedures associated with OH&S, Evacuation of the building in an emergency, recruitment and induction of new employees.
If we consider the process for the induction of a new employee, most of the existing policies and procedures may be adequate with the exception that some additional considerations would be necessary for the new centralised database system. For example, if the new employee needs to have access to the new centralised database system then they will require training to use it correctly and they will need to have a login and password created so they can access the system. These additional considerations could be added to the existing employee induction process.
The new centralised database system will require several new policies and procedures to describe the processes associated with the following: -
Data Security Data Integrity Data Privacy Access management Backup/Restore Availability Maintenance
These are interrelated and could be grouped such that the policies and procedures form a hierarchy that maps to the desired implementation of the businesses processes in the company. For example, in the example above, Access Management needs to have links to the new employee induction process so that a login and password is created for a new employee. However Access Management
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also needs to be part of the Business As Usual (BAU) processes as existing employees will need to have their passwords reset occasionally. Backup and Restore would likely be associated with Data Security and the Disaster Recovery and Business Continuity processes. The design of the structure of policies and procedures should consider both the business processes and the organisational structure of the company.
The following are some examples of what would be covered by the new policy and procedures for the new centralised database system.
Centralized Database Policies

The top level policy for the new centralised database system would describe the goal of the system for example it may state: To provide a robust, secure system for the storage of business critical information that is accessible by company employees to support Labour Hires business goals.
Possible additional policies that would support the above policy would include:
Policy Title Data Security Data Integrity Business Continuity System Maintenance Password Policy
Description To ensure the data is protected from unauthorised access or theft. To ensure that the data entered is valid. To ensure that processes are in place to ensure that in the event of a disaster, the company has the ability to restore operations within a specified period of time. To monitor the system operation and maximise up time. Password length, complexity and expiry time to achieve the desired level of security. To ensure that employees have appropriate level of access to the data they need to perform their jobs consistent with the Data Security and Data Integrity Policies.
Table 7 - Policies
Access control
Please see Appendix 6 & 7 for an example of an Acceptable Use Policy and Data Archiving and Retention Policy. These two policies will provide Labour Hire with sufficient information on what content and topics should be covered.
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Centralized Database Procedures

Supporting the policies would be a set of procedures that describe the actions that are required to perform a particular function. Examples of procedures would include:
Procedure Title
Description The Data Backup Procedure would describe the steps necessary to perform a backup of the centralised database system, including backing up the data in the system as well as the software components that make up the system. The procedure would specify the frequency of the backups, the types of backups (incremental, full, etc) and the location of the backup set. Complementing the Backup Procedure would be the Restore Procedure to recreate the system and the data in the event of a system failure or disaster. The Disaster Recovery Procedure would describe the steps to be taken to restore the system in the event of a disaster. This would include the steps necessary to procure and install the hardware to rebuild the system. The Disaster Recovery Procedure would also make use of the Restore Procedure to restore the system software components and data. The New User Procedure creates a new login and password with the appropriate level of access to the system. The procedure includes steps to gain approval for the access level for the user before granting access. The procedure would also ensure the new user has completed any necessary training on the use of the system. The Password Reset Procedure is used when a user forgets their password or if their password has expired. The Training Procedure describes the steps required to ensure that employees gain the necessary skill and knowledge required to perform their role. This procedure would cover how often the training is required and recording the completion of the training.
Table 8 - Procedures
Backup Procedure
Restore Procedure
Disaster Recovery Procedure
New User Procedure
Password Reset Procedure
Training Procedure
As BCNY Solutions are implementing a centralized database into Labour Hires offices, BCNY Solutions deems it necessary to also provide you with database procedures such as: Subcontractor Selection Procedure Generate Reports Procedure Record New Jobs
Labour Hire can view all these procedures with step-by-step examples in the attached Database User Manual in Appendix 5.
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User Guide
BCNY Solutions specializes in the implementation of software solutions like a centralized database and included in our solution are all forms of user documentation. Listed below under Generic User Manual Contents List is provided to Labour Hire to give guidance on what user manuals should contain. This demonstrates what topics, should be covered in the manual to ensure
employees/users get a complete understanding of the systems overall functionality.
As BCNY Solutions main proposed solution was the implementation of a centralized database, it is our role to provide you with a Database User Manual which is attached in Appendix 5. BCNY Solutions will provide 10 physical hard copies of each user guide to be used by Labour Hires employees. BCNY Solutions will also convert all these user guides into PDF format and upload Although, as Labour Hire
them onto your Intranet for easy access by users for future reference.
previously conducted day-to-day business by manually documenting the required information on paper and BCNY Solutions automated the entire process, we will provide user manuals for Hardware, Software and Networking to provide Labour Hires employees with knowledge on how these elements function and to give guidance on how to maintain or fix any future problems after the 1 year of support BCNY Solutions is offering ends.
The database management system BCNY Solutions selected is an off the shelf product called Microsoft Access 2010. Although, in purchasing this software it was more beneficial for Labour Hire for us to purchase the entire Microsoft Office 2010 suite which also includes; Word, Excel, Publisher, PowerPoint, Outlook, OneNote. All these additional applications within this software package will be beneficial for Labour Hire as they are applications which allow users one trained and understand their functionalities to produce word documents in Word, Publisher 2010, perform calculations and graphs in Excel 2010, presentations in PowerPoint, emailing application using Outlook, gather notes, drawings etc in One Note. Due to BCNY Solutions main purpose of implementing a database and using Microsoft Access 2010 as the software application, BCNY Solutions will not be providing user manuals on how to use the additional Microsoft Office products. BCNY Solutions recommends users who want to use these applications can learn using SAM (Skills Assessment Manager), which is an online training module for all Microsoft Office applications.
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Generic User Manual Contents List

Basic Information o System Requirements o Copyright Page Installation o Installation Instructions o License Activation o Downloading Upgrades o Troubleshooting Introduction o Preface how to navigate around the user guide o Getting Started o System at a glance o Supported Features o Main Control Areas General Topics o System/Help URLs o Controllers o Views o Help o Error Handling o Managing Applications Main Functionality of System o Login Screens o Views o Main Screens o Main Controls System Examples o Functionality Demonstration o Step-by-step Guides Frequently Asked Questions (FAQs) Glossary/Index Reference Guide Contact Details for further help
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Training
Alongside the implementation stages of the system, training and maintenance will take place. Training will be provided to employees and those who will come in contact with the new system to ensure they are familiar with how it all works. Once the system has been fully integrated, the staff
will be advised of its operations and how to work with the new system. A training program will need to be scheduled in order to teach the employees how to interact with the system and the networking components. The Implementation of a fully automated system into a previously paper based
business can be extremely daunting on users as it is not their usual business functions.
Thus, BCNY Solutions as outlined in the previous section has completed several system user manuals for employees and new users to follow step-by-step examples to gain a better understanding of the systems functionality. In saying that, BCNY Solutions still deems it necessary to also provide online training modules and professional development workshops, these will be discussed in detail later in this section. BCNY Solutions has implemented various information
systems throughout numerous organizations, and therefore the training methods we found best suited to employees/users learning the functions of new systems were to conduct monthly workshops where users attend and learn about systems from an IT expert. Users are taught in three stages, these stages include: Equipment Training Users learn about the different hardware equipment and software applications that make up the majority of the system. Users will sit through a two hour workshop three times a week in the first week after implementation. Users will learn about how equipment and applications interact and how to fix/solve any problems that may arise. This is therefore beneficial to Labour Hire, as BCNY Solutions as part of our deliverables is providing support and maintenance of all software, hardware but once this one year ends Labour Hire will need to either appoint an employee that has enough knowledge on how to maintain the system or employ an IT professional to take over this role. Administration Training Once employees have attended the required six hours of equipment training (3 x 2 hour workshops) they then progress to learn the administration side of information systems. Employees once again will sit through three workshops consisting of two our lectures from an IT expert. Employees/Users in this stage learn about the current software applications installed and therefore learn the main tools, functions they can use to
achieve or make their day-to-day work tasks more efficient and therefore saving extensive time. Database Functionality Training the final stage of the workshop training is the database functionality training, employees can only attend these workshops once they have completed both of the previous training stages. In this stage, employees learn about the main
functionality of the database and how employees will be able to store all information about jobs easier than writing it down manually. Employees will then be taught how to generate reports to lobby the government instead of the previous way of compiling all paper documents and writing it by hand.
Employees upon arriving at the workshops outlined above are given the relevant policies, procedures and user manuals. This is to ensure that employees are using the systems in an acceptable manner. At the conclusion of all workshops employees are required to sit an examination which tests the employees ability to apply the knowledge they learnt in the workshops. The examinations will test employees on all aspects of the information system, if employees are successful and pass the examination they are rewarded with a username and password. Although, if users fail the
examination, it is assumed that the employees were not focusing or learning in class and are requested to complete the training workshops all over again. BCNY Solutions realises that workshops may not be everyones best method for learning and understand that some can gain an understanding extremely faster than others. Therefore, as
another learning tool, BCNY Solutions has developed online learning tutorials where users can watch tutorials, and work through examples following a step-by-step guide. These online tutorials are for both new learners and those who want to extend their knowledge for the system and IT. Solutions are providing Labour Hire with beginner and advanced online tutorials. BCNY
Another additional feature of BCNY Solutions complete proposed solution is the purchase of Microsoft Office Professional 2010. The main reason for purchasing Microsoft Office Professional 2010 is for Access 2010 for database purposes, although included in the Office Suite is; Word, Excel, PowerPoint, Outlook, OneNote and Publisher. These applications will enable Labour Hire once
trained to produce Word documents, complete calculation in Excel, create professional presentations in PowerPoint etc. The only thing stopping Labour Hire employees from achieving all these As BCNY additional benefits is their lack of understanding of the Office Suites functionality.
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Solutions was successful in this project to implement a centralized database system BCNY Solutions will not be providing user manuals or training workshops/tutorials. Although, BCNY Solutions
recommends users who want to use these applications can easily learn using Skills Assessment Manager (SAM), which is an online training module for all Microsoft Office applications. SAM has all levels of learning from beginners, to intermediate and advanced.
At the conclusion of this project, BCNY Solutions main goal in regards to training is to not only supply all employees with the required database username and password, but to hopefully leave knowing that Labour Hire can appoint any employee that has completed the training workshops we are recommending and can look after and maintain the implemented system. BCNY Solutions are
providing system maintenance and helpdesk support for one year once the system has been implemented and tested and we highly recommend any users that are facing any troubles or want additional help and training submit a request to our helpdesk department and we will try our best to cater for all employees situations.
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Evaluation
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Conclusion
The documentation provided within this report seeks to identify the objectives of BCNY Solutions to transform Labour Hires wants and desires into reality and allow them to gain an increase in clients and market value resulting from a holistic information and database management system.
As outlined within the documentation the fundamental underpinning issue that Labour Hire faces, that being, to rebuild the lives of disabled persons by rebuilding and renovating their homes has been dramatically impeded by the limited funding provided by the Australian Federal Government. It is for this reason that forced inevitable change onto Labour Hires current data processes. BCNY Solutions has incorporated Labour Hires needs into this solution from beginning to end and even further to ongoing support.
Throughout the project proposal BCNY Solutions has exercised due care and due diligence to protect Labour Hires information, and information systems, from unauthorised access, use, disclosure, destruction, modification, disruption and distribution. The never ending process of information security involves ongoing training, assessment, protection, monitoring & detection, incident response & repair, documentation, and review. This report seeks to equip Labour Hire with all the necessary tools in order to achieve the effective transformation.
This report makes a novel contribution to the literature provided by BCNY Solutions and will assist Labour Hire in ensuring ongoing support and training is provided to their employees through the inclusion of a pragmatic, step-by-step approach to implementing solutions that start with addressing key needs and building support for further initiatives. A focus on change management and adoption of the new Information and Database Management System ensures that the team at Labour Hire will use the system that BCNY Solutions have deployed to its utmost ability.
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Group Participation
Task Executive Summary Introduction Scope of Work Warranty Policies, Procedures, Business Processes User Guide Training Evaluation Conclusion Personal Reflection Work Breakdown Schedule Work Packages Network Diagram (Critical Path) Project Gantt Chart Project Milestones Technical Components List Organisational Chart for Client WBS and OBS Matrix Risk Management Change Management
Brent Crowe
Claire Kubitzky
Nan Qiao
Yi Xie
Training & Support
Hardware
Networking Software
Table 9 - Group Tasks
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Personal Reflection
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Appendices
Appendix 1 - Work Breakdown Schedule (WBS)
#
1.0
1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.3 1.4 1.4.1 1.4.2 1.4.3 1.5 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 1.5.6 1.6 1.6.1 1.6.1.1 1.6.2 1.6.3 1.6.4 1.6.5 1.6.6 1.7
Description
HARDWARE
Analyse Hardware Requirements Acquire Hardware Purchase Server Purchase Router Purchase Modem Purchase PCs Laptops Purchase Cabling Ensure Hardware interoperability/compatibility Proposed Network Design/Typology Analyse Architectural Distribution Analyse Needed Device Analyse Needed Application Device Assembly Lay wires/cabling Connect to network Install & Configure Router Install & Configure Modem Connect input devices (PCs/Laptops) Lock down router Set up Network Configure Security and IP addressing Firewall Reboot input devices (PCs/Laptops) Connect Server to Network Configure a DHCP Reservation Connect NAS device to a network Setup Virtual Private Network (VPN) Test Network
Cost
$500
$500 $150 $200 $4000 $300 $400 $750 $1800 $1380 $600
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#
2.0 2.1 2.2 2.3 2.3.1 2.3.2 2.3.3 2.3.4 2.3.5 2.3.6 2.3.7 2.4 2.5 3.0
3.1 3.2 3.3 3.3.1 3.3.2 3.3.3 3.4 3.4.1 3.4.2 3.4.3 3.5 3.5.1 3.5.2 3.5.3 3.6 3.7 3.8 3.8.1 3.8.2
Description
SOFTWARE
Acquire Software Install Windows 7 Professional (64 Bit) Install Microsoft Office Professional 2010 Word 2010 Excel 2010 PowerPoint 2010 Outlook 2010 OneNote 2010 Publisher 2010 Access 2010 Setup Sharing and Control Setup User Accounts
Cost
$1431 $400 $600 $600 $600
DATABASE
Analyse User Requirements Draft forms for reporting statistics Collect previous paper based documents Collect previous customers information Collect previous subcontractors information Collect previous job information Determine Table Objects Build table objects to store data of customers Build table objects to store data of subcontractors Build table objects to store data of jobs Determine Relationship between Tables Set one-to-one relationships Set one-to-many relationships Set many-to-many relationships Optimize the Tables Design Define Field Determine Data Type Judge text data Judge number data
$1800 $750 $5280 $3000 $2500 $2000 $3000 $2750 -
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#
3.8.3 3.8.4 3.9 3.9.1 3.9.2 3.9.3 3.10 3.10.1 3.10.2 3.11
Description
Judge date/time data Judge other types of data Input Data Enter the record of customers Enter the record of subcontractors Enter the record of jobs Backup Data Archive data Create data backups on DVDs/Hard drives Test Database
Cost
$8250 $2200 $4500
4.0
4.1 4.1.1 4.1.2 4.1.3 4.1.4 4.2 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 4.2.6 4.2.7 4.2.8 4.2.9 4.3 4.3.1 4.3.2 4.3.3 4.3.4 4.3.5 4.4
TRAINING AND DOCUMENTATION

Policies Acceptable Use Email Security Password Procedures Subcontractor Selection Recording Jobs Generate Reports Setup Users Backup Data OH&S Evacuation Hardcopy Policies/Procedures Available Online Policies/Procedures Available (Intranet) System User Manuals Database User Manual Software User Manual Hardware User Manual Network User Manual Publish Complete User Manuals Training
$1760 $1760 $2800 $1080 $1760 $1800
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#
4.4.1 4.4.1.1 4.4.1.2 4.4.2 4.4.2.1 4.4.2.2 4.4.2.3 4.4.3 4.4.3.1 4.4.3.2 4.4.3.2.1 4.4.3.2.2 4.5 4.5.1 4.5.2
Description
Online Training Tutorials Beginner Training Modules Advanced Training Modules Monthly Workshops Equipment Training Administration Training Database Functionality Training Training Closure Training Feedback/Results Periodic Employee Examinations Results/Feedback on exam Setup User? Business Continuity/Disaster Recovery Backup Data/Plan Recovery/Continuous Plan
Cost
$2154 -
$720 $720 $1440 $240 $2025 35,000

-
5.0
5.1 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 5.2 5.2.1 5.2.2
SUPPORT AND MAINTENANCE

System Maintenance Hardware Maintenance Software Maintenance Network Maintenance Database Maintenance Arching old files Error & Bug fixes Helpdesk/Support Online System Support Call Centre Support
5.3 5.3.1 5.3.2
Data Recovery Database Roll-Back (Restore) Backups
NOTE - Items highlighted in read are deliverables Labour Hire administration staff are to complete. BCNY Solutions has supplied a quote for these deliverables as we realise that the administration staff may need to complete our core business tasks and therefore BCNY Solutions will complete these tasks with the listed price.
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Work Breakdown Schedule (WBS) Diagram
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Work Packages Activities

HARDWARE/NETWORK
Hammock Act #
1 2 3 H1 4 5 6 7 8 H2 9 10 11 12 13 H3 14 15 16 17 H4 18 19 20 21 22 23 24 Firewall Reboot input devices (PCs/Laptops) Connect Server to Network Configure a DHCP Reservation Connect NAS device to a network Setup Virtual Private Network (VPN) Test Network Install & Configure Modem Connect input devices (PCs/Laptops) Lock down router Configure Security and IP addressing
Description
Analyse Hardware Requirements Purchase Server Purchase Router Purchase Modem Purchase PCs Laptops Purchase Cabling Ensure Hardware interoperability /compatibility Analyse Architectural Distribution Analyse Needed Device Analyse Needed Application Lay wires/cabling Connect to network Install & Configure Router
Predecessor ---
Low
2
Med
3
High
4
Duration
3
H1 (2,3,4,5,6)
H2 (8,9,10)
10
15
20
15
H3 (11-16) H4 (17,18) 19 20 20 20 21,22,23
1 1 1 1 1 4
2 2 2 2 2 6
3 3 3 3 3 8
2 2 2 2 2 6
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SOFTWARE
Hammock Act #
25 H5 26 27 28 29 30 H6 31 32 33 34 35 36 Purchase Microsoft Office Professional 2010 Install Windows 7 Professional (64 Bit) Install Word 2010 Install Excel 2010 Install PowerPoint 2010 Install Outlook 2010 Install OneNote 2010 Install Publisher 2010 Install Access 2010 Setup Sharing and Control Setup User Accounts 27, H6 (27-34) 35 2 2 3 3 4 4 3 3 H5, 27 (25,26,27) 2 3 4 3 H5 (25,26) 1 2 3 2
Description
Purchase Windows 7 Profession (64 Bit)
Predecessor
24
Low
Med
High
Duration
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DATABASE
Hammock Act #
37 38 39 H7 40 41 42 H8 43 44 45 H9 46 47 48 49 50 51 H10 52 53 54 H11 55 56 57 H12 58 59 Create data backups on DVDs/Hard drives Test Database Judge date/time data type Judge other types of data type Enter the record of customers Enter the record of subcontractors Enter the record of jobs Archive data H11 (54,55,56) H12 (57,58) 3 5 8 5 49, H10 (49-53) 4 7 11 7
Description
Analyse Database User Requirements Draft forms for reporting statistics Collect previous customers information Collect previous subcontractors information Collect previous job information Build table objects to store data of customers Build table objects to store data of contractors Build table objects to store data of jobs Set one-to-one relationships Set one-to-many relationships Set many-to-many relationships Optimize the Tables Design Define Field Judge text data type Judge number data type
Predecessor
35,36 37
Low
2 2
Med
3 3
High
4 4
Duration
3 3
38
H7 (39,40,41)
H8 (42,43,44) H9 (45,46,47) 48
1 2
3 4
4 6
3 4
48
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TRAINING AND DOCUMENTATION

Hammock Act #
60 61 H13 62 63 64 65 66 H14 67 68 69 70 71 72 73 74 H15 75 76 77 78 H16 79 80 H17 81 82 83 84 H18 85 86 H19 87 Recovery/Continuous Plan Passed Exam? Setup User Backup Data/Plan 59 5 9 12 9 Online Advanced Training Modules Equipment Training Workshop Administration Training Workshop Database Functionality Training Workshop Training Feedback/Results Results/Feedback on exam 83 3 6 9 6 H16, H17 (78-82) 2 3 5 3 71, 72, 77 6 12 18 12 Hardware User Manual Network User Manual Publish Complete User Manuals Online Beginner Training Modules 71, 72, 77 6 12 18 12 H15 (73-76) 2 3 5 3 Password Policy Security Policy Subcontractor Selection Procedure Recording Jobs Procedure Generate Reports Procedure Setup Users Procedure Backup Data Procedure OH&S Procedure Evacuation Procedure Hardcopy Policies/Procedures Available Online Policies/Procedures Available (Intranet) Database User Manual Software User Manual 59 24 32 40 32 H13, H14 (60-70) H13, H14 (60-70) 2 2 3 3 5 5 3 3 59 24 32 40 32
Description
Acceptable Use Policy Email Policy
Predecessor
Low
Med
High
Duration
59
24
32
40
32
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SUPPORT AND MAINTENANCE

Hammock Act #
88 89 90 H20 91 92 93 94 95 H21 96 97 H22 98 99 Recovery Backups Project Complete Call Centre Support Database Roll-Back (Restore)
Description
System Maintenance Hardware Maintenance Software Maintenance Network Maintenance Database Maintenance Arching old files Error & Bug fixes Online System Support
Predecessor
Low
Med
High
Duration
H18 (84,85)
365
365
365
365
H18 (84,85) H18, H19 (84-87) H20, H21, H22
365
365
365
365
365 0
365 0
365 0
365 0
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Hammocking Work Packages

Hammock Description
Purchase Server Purchase Router H1 Purchase Modem Purchase PCs Laptops Purchase Cabling Analyse Architectural Distribution H2 Analyse Needed Device Analyse Needed Application Lay wires/cabling Connect to network Install & Configure Router H3 Install & Configure Modem Connect input devices (PCs/Laptops) Lock down router Configure Security and IP addressing H4 Firewall Purchase Windows 7 Profession (64 Bit) H5 Purchase Microsoft Office Professional 2010 Install Word 2010 Install Excel 2010 Install PowerPoint 2010 H6 Install Outlook 2010 Install OneNote 2010 Install Publisher 2010 Install Access 2010 Collect previous customers information H7 Collect previous subcontractors information Collect previous job information Build table objects to store data of customers H8 Build table objects to store data of contractors Build table objects to store data of jobs H9 Set one-to-one relationships 2 Days 2 Days 2 Days 1 Day 1 Day 2 Days 1 Day 3 Days 4 Days 6 Days 3 Days 3 Days 1.5 Days 1 Day 1.5 Days 3 Days 2 Days 3 Days 2 Days 2 Days 3 Days
Duration
1 Day 1 Day 1 Day 1 Day 1 Day 1 Day 1 Day 1 Day 4 Days 2 Days 2 Days
Total Duration
5 Days
3 Days
15 Days
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Hammock
Description
Set one-to-many relationships Set many-to-many relationships Judge text data type Judge number data type
Duration
1 Day 1 Day
Total Duration
H10 Judge date/time data type Judge other types of data type Enter the record of customers H11 Enter the record of subcontractors Enter the record of jobs Archive data H12 Create data backups on DVDs/Hard drives Acceptable Use Policy Email Policy H13 Password Policy Security Policy Subcontractor Selection Procedure Recording Jobs Procedure Generate Reports Procedure H14 Setup Users Procedure Backup Data Procedure OH&S Procedure Evacuation Procedure Database User Manual Software User Manual H15 Hardware User Manual Network User Manual Online Beginner Training Modules H16 Online Advanced Training Modules Equipment Training Workshop Administration Training Workshop H17 Database Functionality Training Workshop H18 Results/Feedback on exam
3 Days
3 Days
2 Days 2 Days 3 Days 2 Days 5 Days 3 Days 8 Days 8 Days 32 Days 8 Days 8 Days 5 Days 5 Days 5 Days 5 Days 5 Days 4 Days 3 Days 8 Days 8 Days 32 Days 8 Days 8 Days 6 Days 12 Days 6 Days 3 Days 4 Days 12 Days 5 Days 2 Days 6 Days 32 Days 7 Days
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Hammock
Description
Passed Exam? Setup User Backup Data/Plan
Duration
4 Days 4 Days
Total Duration
H19 Recovery/Continuous Plan System Maintenance Hardware Maintenance Software Maintenance H20 Network Maintenance Database Maintenance Arching old files Error & Bug fixes Online System Support H21 Call Centre Support Database Roll-Back (Restore) H22 Recovery Backups 365 Days 365 Days 365 Days 5 Days
9 Days
365 Days
365 Days
365 Days
Please see Appendix 3 for a detailed Network Diagram demonstrating Labour Hires critical path for the proposed solutions implementation.
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Work Packages Detailed

Work Package Title 1 Analyse Hardware Requirements In order to run the latest software and databases for Labour Hire, BCNY Solutions suggest keeping hardware up to date. Professional project designers work together with project analysers to figure out the requirements of hardware. 3 Days Contractor/Human Labour Software Applications Labour Cost QTY Rate/Hr Total Hours 6 4 TOTAL Measuring Progress Total Wage
Description
Duration Resources
Project Designer Project Analyser
1 1
50 50
6x$50 = $300 4x$50 = $200 $500
No specific work packages are required for analysing hardware requirements.
Work Package Title Description Duration Resources
2, 3, 4, 5, 6 Acquire Hardware Purchase Server, Router, Modem, PCs Laptops, Cabling 5 Days Hardware, Network Equipment Product Server Router Price $500 $150 $200 5x$800 = $4000 $300 TOTAL $5150
Cost
Modem PCs Laptops Cabling
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.1, when they analyse hardware requirements.
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Work Package Title
7 Ensure Hardware interoperability/compatibility While updating to latest technologies has become imperative, major challenge lies ahead for Labour Hire to ensure the interoperability and compatibility of hardware. There is a need for Labour Hire to evaluate the performance of application on certain hardware platforms as well. It is aimed at ensuring hardware is compatible with other hardware and several versions of the software as expected. 3 Days Hardware, Network Equipment
Description
Duration
Resources
Contractor/Human Labour Software Applications Labour QTY Rate/Hr Total Hours 8 TOTAL Total Wage
Cost Tester 1 $50 8x$50 = $400 $400
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.2.1, 1.2.2, 1.2.3, 1.2.4, and 1.2.5, when they purchase hardware.
Work Package Title
8, 9, 10 Proposed Network Design/Typology Analyse Architectural Distribution
Description
Analyse Needed Device Analyse Needed Application
Duration
3 Days Hardware, Network Equipment
Resources
Contractor/Human Labour Software Applications Labour QTY Rate/Hr Total Hours 7 8 TOTAL Total Wage
Cost
Project Designer Project Analyser
1 1
50 50
7x$50 = $350 8x$50 = $400 $750
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.3, when they ensure the interoperability and compatibility of hardware and network.
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Work Package Title
11, 12, 13, 14, 15, 16 Device Assembly Lay wires/cabling, Connect to network
Description
Install & Configure Router/Modem Connect input devices (PCs/Laptops) , Lock down router
Duration Resources
15 Days Contractor/Human Labour Hardware, Network Equipment Labour QTY Rate/Hr Total Hours 20 10 TOTAL Total Wage
Cost
Network Engineer Hardware Engineer
1 1
$60 $60
20x$60 = $1200 10x$60 = $600 $1800
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.4.1, 1.4.2, and 1.4.3, when they propose network design.
Work Package Title
17, 18, 19, 20, 21, 22, 23 Set up Network Configure Security and IP addressing, Firewall Reboot input devices (PCs/Laptops) Connect Server to Network
Description
Configure a DHCP Reservation Connect NAS device to a network Setup Virtual Private Network (VPN)Recovery/Continuous Plan
Duration Resources
15 Days Contractor/Human Labour - Hardware, Network Equipment Labour QTY Rate/Hr Total Hours 15 8 TOTAL Total Wage
Cost
Network Engineer Hardware Engineer
1 1
$60 $60
15x$60 = $900 10x$60 = $480 $1380
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.5.1, 1.5.2, 1.5.3, 1.5.4, 1.5.5, and 1.5.6, when device assembly.
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Work Package Title
24 Test Network As network is significant to Labour Hire to connect to sever and database, BCNY Solutions provides detailed network test. By testing the loop-back address as well as the local gateway, we ensure the connection of network. Moreover, BCNY also test the connectivity of the modern, router and measure network and Internet performance. 6 Days Contractor/Human Labour Hardware, Network Equipment Labour QTY Rate/Hr Total Hours 12 TOTAL Total Wage
Description
Duration Resources
Cost Tester 1 $50 12x$50 = $600 $600
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 1.6.3, 1.6.4, 1.6.5, and 1.6.6, when they set up network.
Work Package #. Title
25, 26 Acquire Software BCNY Solutions recommends Labour Hire runs Windows 7 Professional as their main computer operating system, this operating system will be sufficient enough to handle the work load all employees will be completing on a day-to-day basis.
Description
BCNY Solutions suggest Labour Hire purchase the Open License of Microsoft Office Professional 2010 and Windows 7 Profession. Microsoft Open License is a Volume Licensing program for small to midsize organizations with fewer than 250 PCs. The program provides a simple, flexible, and cost-effective way to buy the latest Microsoft technology to meet your organization's needs and procurement procedures. 3 Days Software Applications Product
Purchase Windows 7 Profession (64 Bit) Purchase Microsoft Office Professional 2010
Duration Resources
Price $ 526 $ 905 $1,431 (526 + 905)
Cost
TOTAL Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 35, 36 when user accounts are setup and users will be able to open the software applications and learn its functionalities.
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27 Install Windows 7 Professional (64 Bit) Windows 7 is designed to meet the evolving needs of the users and IT professionals in your organizationboth in and out of the office. With exclusive features and benefits, Windows 7 drives lower total cost of ownership by helping users stay productive anywhere, enhancing security and control. 2 Days Contractor/Human Labour Hardware, Network Equipment Labour QTY 1 Rate/Hr $40 Total Hours 10 Total Wage 10x$40 = $400
Description
Duration Resources
Cost System Installer Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 2.1, when purchase the Open License of Microsoft Windows 7 Profession.
28, 29, 30, 31, 32, 33, 34 Install Microsoft Office Professional 2010. Install Word 2010 Install Excel 2010 Install PowerPoint 2010 Install Outlook 2010 Install OneNote 2010 Install Publisher 2010 Install Access 2010 3 Days Contractor/Human Labour Hardware, Network Equipment Labour QTY 1 Rate/Hr $40 Total Hours 15 Total Wage 15x$40 = $600
Description
Duration Resources
Cost Procedure Installer Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 2.1, when purchase the Open License of Microsoft Office Professional 2010.
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35 Setup Sharing and Control Labour Hire can set up a way for everyone to access data on the network. As Windows 7 clients, this is achieved by creating a HomeGroup, a user-friendly way to create a workgroup. A HomeGroup is a group of computers on a home network that can share files and printers. Using a HomeGroup makes sharing easier. Labour Hire can share documents, and printers with other people in HomeGroup. Other people can't change the files that Labour Hire share unless permission. 3 Days Contractor/Human Labour
Description
Duration
Resources
Software Applications Hardware, Network Equipment Labour QTY 1 Rate/Hr $60 Total Hours 10
Total Wage 10x$60 = $600
Cost Network Engineer Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 27 and # 36, when users will be able to test an use the software application.
Work Package #. Title Description Duration
36 Setup User Accounts To create the administrator's user account as well as several other user accounts, and to assign each user to a group. 3 Days Contractor/Human Labour
Resources
Software Applications Hardware, Network Equipment Labour QTY 1 Rate/Hr $60 Total Hours 10 Total Wage 10x$60 = $600
Cost Database Engineer Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 27 and # 36, when users will be able to test an use the software application.
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37 Analyse Database User Requirements In order to build a comprehensive database, BCNY will consider what functions would be performed to handle the requirements of users. 3 Days Project designer/ Analyser
Resources
Word Document to record/modify user requirements Printer to print hard copies Labour QTY 1 Rate/Hr $60 Total Hours 15 Total Wage 15x$120 = $1800
Cost Project Analyser Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.2, when we finish analyse recorded in hardcopy and then we are allowed to start next work package.
38 Draft forms for reporting statistics According to analysed database user requirement, BCNY will draft forms of what type of data would be stored in database. 3 Days Project designer/ Analyser/Recorder
Resources
Draw forms to record/modify data types Printer to print hard copies Labour QTY 1 Rate/Hr $50 Total Hours 15 Total Wage 15x$50 = $750
Cost Project recorder Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.2, when we finish drafting forms in hardcopy and then we are allowed to start next work package.
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39,40,41 Collect previous paper based on documents BCNY will need to collect the previous data and information based on paper work and then input collections into database. 6 Days Administrator/ Project Documenter/ Database staff
Resources
Clear up previous data and information Printer to print out collections Labour QTY 2 Rate/Hr $55 Total Hours 48 Total Wage 48x$110 = $5280
Cost Project Documenter Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.4, when we finish collections and then we will build up Table objects in database.
NOTE As outlined above in Deliverables and Limits and Exclusions sections, Labour Hires administration staff are required to gather all previous hard copy jobs and manually enter them into the database once it has been implemented and tested. Although, if Labour Hire administration staff need to focus one other core business functions, BCNY Solutions can complete the task outlined above at the listed price.
42,43,44 Determine Table Objects BCNY will determine the collected data and information to build up different table objects in database. 4 Days Database/ Documented Data Collection/ Database staff
Resources
Build up table objects by hardcopy Printer to print out the hardcopy Labour QTY 2 Rate/Hr $50 Total Hours 30 Total Wage 30x$100 = $3000
Cost
Database Staff/ Programmer
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 3.5, when we finish the work and then we will be able to start next work package.
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45,46,47 Determine Relationships between Tables BCNY will determine the data relationships to structure different data objects in database. 3 Days Database/ Documented Data Collection/ Database staff/ Programmer
Resources
Establish table relationship by hardcopy Printer to print out hardcopy Labour QTY 2 Rate/Hr $50 Total Hours 25 Total Wage 25x$100 = $2500
Cost
Measuring Progress
48 Optimize The Tables Design BCNY will optimize the Tables Design and reduce redundancy. 3 Days Database/ Programmer / Database staff
Resources
Create solution to optimize Table Design by hardcopy Printer to print out hardcopy Labour QTY 2 Rate/Hr $50 Total Hours 20 Total Wage 20x$100 = $2000
Cost Programmer Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.7, when we finish the work and then we will be able to start next work package.
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49 Define Field BCNY will define the domain/field in database and therefore, data in our database would be restricted as we required. 4 Days Database/ Programmer / Database staff
Resources
Record the defied field on paper work Printer to print out hardcopy Labour QTY 2 Rate/Hr $50 Total Hours 30 Total Wage 30x$100 = $3000
Cost Programmer Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.8, when we finish the work and then we will be able to start next work package.
50,51,52,53,54 Determine Data Type BCNY will determine data type in database system so that each piece of data would be formatted with defined data type. 3 Days Database/ Database staff/ Programmer
Resources
Build up table objects in document Printer to print out document Labour QTY 2 Rate/Hr $55 Total Hours 25 Total Wage 25x$110 = $2750
Cost Database Staff Measuring Progress Labour Hire will be able to measure the progress of this work package by work package # 3.9, when we finish the work and then we will be able to start next work package.
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Work Package #. Title Description Duration Resources
54,55,56 Input Data Once BCNY accomplished early work packages, we will need to input collected and formatted data in database system. 7 Days Database/ Database staff/ Programmer/ Project Documenter Labour QTY 3 Rate/Hr $55 Total Hours 50 Total Wage 50x$165 = $8250
Cost
Measuring Progress
NOTE As outlined above in Deliverables and Limits and Exclusions sections, Labour Hires administration staff are required to gather all previous hard copy jobs and manually enter them into the database once it has been implemented and tested. Although, if Labour Hire administration staff need to focus one other core business functions, BCNY Solutions can complete the task outlined above at the listed price.
Work Package #. Title Description Duration Resources Cost
57,58 Backup Data It is important to backup data once data lost or stolen, that may cause unpredictable effects to Labour Hire. Thus, BCNY will backup primary data in Hard drives. 5 Days Database/ Database staff/ Programmer Labour Database Staff QTY 1 Rate/Hr $55 Total Hours 40 Total Wage 40x$55 = $2200
Measuring Progress
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Work Package #. Title Description Duration Resources Cost
59 Test Database Once BCNY built up database system, we will test the capability of database. 6 Days Database/ Database staff/ Tester Labour Tester QTY 2 Rate/Hr $50 Total Hours 45 Total Wage 45x$100 = $4500
Measuring Progress
Labour Hire will be able to measure the progress of this work package by work package # 4.0, when we finish the work and it would be done for Database Section.
60, 61, 62, 63 Policy Documents Create/Update and enforce new policies that are for the acceptable use of the newly implemented system. These include Acceptable Use, Email Use, Web Use and Password policies. All policies will be published onto Labour Hires Intranet and several hard copies will be printed and provided for Labour Hire. As all policies outlined above will be written by the same Policy/Reporting specialist and therefore this work package has been combined instead of doing work packages for each individual policy.
Description
Duration
32 Days Contractor/Human Labour
Resources
Word Document to create/modify policies Printer to print hard copies Labour QTY 1 Rate/Hr $55 Total Hours 32 Total Wage 32x$65 = $1,760
Cost Policy Writer Labour Hire will be able to measure the progress of this work package by work package # 4.2.8 and 4.2.9, when they receive all policies in hardcopy and when copies are submitted on the Labour Hires Intranet. 32 hours of work to complete policy documents but duration is for policy review, liaise with relevant policy sponsor/unit and communicate to employees that need to follow these documents.
Measuring Progress
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Work Package Title
64, 65, 66, 67, 68, 69, 70 Procedure Documents Create/Update all procedures required for training purposes. These procedures include Subcontractor Selection, Record Jobs, Generate Reports, Backup Data, OH&S and Evacuation. Purpose of procedures is to allow users to follow a guideline on how to achieve a required outcome. As all procedures outlined above will be written by the same Procedure/Reporting specialist and therefore this work package has been combined instead of doing work packages for each individual policy.
Description
Duration
32 Days Contractor/Human Labour
Resources
Word Document to create/modify procedures Printer to print hard copies Labour QTY 1 Rate/Hr $55 Total Hours 32 Total Wage 32x$55 = $1,760
Cost Procedure Writer Labour Hire will be able to measure the progress of this work package by work package # 4.2.8 and 4.2.9, when they receive all procedures in hardcopy and when copies are submitted on the Labour Hires Intranet. 32 hours of work to complete policy documents but duration is for policy review, liaise with relevant policy sponsor/unit and communicate to employees that need to follow these documents.
Measuring Progress
Work Package Title Description Duration
71 Hardcopy Policies/Procedures Available At the completion of modifying/creating policies and procedures for Labour Hire, BCNY Solutions will get them printed and bound for Labour Hire to store in both offices as for future reference by employees. 5 copies of each policy and procedure will be printed 3 Days Human Labour
Resources
Word Document Printer Product Price $2,800 TOTAL $2,800
Cost
Printed Policies
Measuring Progress
This work package can be measured when BCNY Solutions hand over the printed and bound policies and procedures. Labour Hire will need to ensure that all employees have read and are aware of the consequences if these policies are breached.
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72 Online Policies/Procedures Available (Intranet) At the completion of modifying/creating policies and procedures for Labour Hire, BCNY Solutions will get a web developer/programmer to upload the completed policies and procedures onto your local intranet for employees to easily access. 1 copy of each policy and procedure will be uploaded onto Labour Hires intranet. 3 Days Contractor/Human Labour
Description
Duration
Resources
Website access Programming Application (Visual Studio etc). Labour QTY 1 Rate/Hr $45 TOTAL Total Hours 24 $1,080 Total Wage 24x45 = $1,080
Cost
Web Programmer
Measuring Progress
Labour Hire can measure the progress of this package by referring back to the Intranet page once a web programmer has been given the policies and procedures to upload. The policies and procedures are available to download and read by all Labour Hire employees as outsiders cannot connect/browse Labour Hires Intranet.
73, 74, 75, 76 System User Manuals BCNY Solutions will provide all user manuals for the complete proposed solution. These will include Hardware, Software, Network and Database user manuals. Once again these work packages have been combined together as the same User Manual Writer will be used to write all of the manuals. These manuals are a step-by-step guide to the systems functionality, its feature and limitations and provides examples of systems functions. 32 Days Contractor/Human Labour Software Applications, Database System, Hardware, Network Equipment Labour QTY 1 Rate/Hr $55 TOTAL Total Hours 32 $1,760 Total Wage 32x45 = $1,760
Description
Duration Resources
Cost
User Manual Writer
Measuring Progress
Labour Hire can track this work package when employees/users attend the training sessions and are supplied with the relevant user manuals for systems they will interact with. 32 hours of work to complete the manuals, but this accounts for sitting down and testing, running users through the steps and communicating it to employees.
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77 Publish Complete User Manuals Once all manuals have been completed (Network, Software, Hardware and Database) BCNY Solutions will compile all manuals and print them for Labour Hire to store as a hard copy for future reference. 5 hard copies. 3 Days Contractor/Human Labour
Resources
Software Applications Database System, Hardware, Network Equipment Product Price $1,800 TOTAL $1,800
Cost
Printed User Manuals
Measuring Progress
This work package can be measured when BCNY Solutions hand over the printed and bound user manuals. Labour Hire employees attending relevant training sessions (work packages #78-82) will be able to gain access to these hard copy manuals and learn the functionality of the system by following the step-by-step examples.
Work Package Title
78, 79 Online Training Modules Create online training modules that users can access and see working examples of how to operate certain functionalities of the system. The online system will be for beginners and advanced users. As both of these will be developed by the same Web Developer these work packages have been combined to Online Training Modules instead of Beginner and Advanced modules. 12 Days Contractor/Human Labour
Description
Duration
Resources
Website access Programming Application (Visual Studio etc). Labour QTY 1 1 Rate/Hr $42 $55 TOTAL Total Hours 12 30 $2,154 Total Wage 12x$42 = $504 30x$55 = $1,650 (504 + 1650)
Cost
Web Developer Training Module Writer
Measuring Progress
Measuring process will be when users/employees can access the advanced and beginner training modules and start to learn the functionality of the system.
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80, 81 Equipment and Administration Training (Workshops) BCNY Solutions will be running monthly workshops that will provide training to all Labour Hire users on how to use the relevant equipment as they were previously paper based and now of the new system equipment will be familiar to them. These training workshops will also provide them with administration training so users can maintain and fix any problems that occur in the system once the project and our 1 year of support has expired. 12 Days of 2 hour (24 Hours) training consultations. 12 Days Contractor/Human Labour
Description
Duration
Resources
Software Applications, Database System User Manuals and Policies Labour QTY 1 Rate/Hr $60 TOTAL Total Hours 24 $1,440 Total Wage 24x60 = $1,440
Cost
Training Instructor
Measuring Progress
Work package# 80 and 81 can be measured when employees have completed this Equipment and Administration Training they then go onto learning about the Database and the functionality. The workshops will be conducted in your Boardroom/Office and will therefore provide evidence on what employees are attending and what is being taught.
82 Database Functionality (System) Training (Workshops) Once the system has been implemented and employees have attended workshops on how to use system equipment/administration, users can attend workshops on how to use the newly implemented database. These modules will demonstrate the functionality of the database and what it is capable of achieving. 12 Days of 2 hour (24 Hours) training consultations. 12 Days Contractor/Human Labour
Description
Duration
Resources
Software Applications Database System User Manuals and Policies Labour QTY 1 Rate/Hr $60 TOTAL Total Hours 24 $1,440 Total Wage 24x60 = $1,440
Cost
Training Instructor
Measuring Progress
The Database Functionality training session can be measured when employees submit the training sessions/workshops close and employees submit their feedback towards what was taught and whether it was useful. The training closure is work package #83-85.
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83, 84, 85 Training Closure Once all training modules/workshops have been completed the users will provide feedback to the trainers on the overall content covered. Employees will also be required to sit an examination which will test their ability to use the system using relevant user manuals, training workshops attended and policies/procedures. After users have completed the examinations they will be provided with feedback on their exam which will conclude whether they are supplied with a username and password. If employees fail the exam they will need to do further training until the next examination is available. 9 Days Contractor/Human Labour Software Applications, Database System Labour QTY 1 Rate/Hr $60 TOTAL Total Hours 4 $240 Total Wage 4x60 = $240
Description
Duration Resources
Cost
Training Instructor
Measuring Progress
Measuring process for the training closure will be when the employees are required to sit an examination on the systems use and functionality. Users will be tested on the content covered in all training, manuals and policies/procedures given to users. If users are successful and pass the exam they will be supplied with a login which will enable them to use the database system.
86, 87 Business Continuity Plan/Disaster Recovery Plan Backup Data Plan/Recovery used by Labour Hire to provide guidance to employees and contractors on what steps to take when such an event occurs. This document outlines the steps to take to ensure not only the safety of all employees but to ensure all of Labour Hires information is kept secure and not damaged. It also gives guidance on how to continue with day-to-day business once a disaster has occurred and how to fix any problems that may have occurred. 9 Days Contractor/Human Labour Word Document to create/modify procedures Labour QTY 1 Rate/Hr 45 Total Hours 45 Total Wage 45x45=$2,025
Description
Duration Resources
Cost Reporting Specialist Measuring Progress This work package can be measured with work package #64-70 when procedures are created/modified. These procedures will outline the step to take if an event occurs whilst referencing this document to ensure the safety of all employees and Labour Hire can continue with normal business.
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88, 89, 90, 91, 92, 93, 94 System Maintenance Hardware, Software, Network, Database Maintenance
Description
Arching old files Error & Bug fixes
Duration
365 Days Human Labour
Resources
Software, Hardware equipment Manuals, Policies and Procedures Labour QTY 1 Rate/Hr N/A TOTAL Total Hours N/A $35,000 Total Wage N/A
Cost
BCNY Solutions IT Technicians
Measuring Progress
This work package is an ongoing work package for 1 year after the systems have been implemented and tested. This work package can be measured by Labour Hire employees logging requests/calls to have equipment/problems fixed by BCNY Solutions IT technicians
95, 96 Help Desk Support Online System Support Call Centre Support 365 Days Human Labour
Resources
Software, Hardware equipment Manuals, Policies and Procedures Product Price TOTAL Included in $35,000 for # 88-94
Cost
Measuring Progress
This work package is an ongoing work package for 1 year after the systems have been implemented and tested. This work package can be measured by Labour Hire employees logging requests/calls via a phone call or accessing the help desk website.
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97, 98 Data Recovery Database Roll-Back (Restore) Backups 365 Days Human Labour
Resources
Software, Hardware equipment Manuals, Policies and Procedures Product Price TOTAL Included in $35,000 for # 88-94
Cost
Measuring Progress
This work package is an ongoing work package for 1 year after the systems have been implemented and tested. This work package can be measured by Labour Hire employees logging requests/calls via a phone call or accessing the help desk website to get data recovered or backup etc.
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Appendix 2 - Cost Matrix
Deliverable Hardware/Network Software Database Training and Documentation Support and Maintenance
Cost $10,580.00 $3,631.00 $36,030.00 $18,259.00 $35,000 TOTAL $103,500.00
NOTE If Labour Hire completes the compiling of previous job details and inputs the data into the database using their employed administration staff as we initially stated to happen. Then the total amount will be
$89,970.00
($103,500 ($8,250 + $5,280))
Page | 94
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ISIT351 Grp3 Tues 230-430

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BCNY

Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Figure 1 - PJT Deliverable

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Description Acquire Hardware

$500 $150 $200 $4000 $300

Ensure Hardware interoperability/compatibility Device Assembly

Configure Security and IP addressing

2 Days 2 Days 2 Days 2 Days 2 Days 6 Days

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Description Acquire Software

Setup Sharing and Control Setup User Accounts Database

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Figure 2 - Training Documents

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Duration/Time 32 Days 8 Days 8 Days 8 Days 8 Days 32 Days

Cost $1,760 $1,760 $2,800 $1,080 $1,760 $1,800

System User Manuals

$720 $720 $1,440 $2,025

Business Continuity/Disaster Recovery

Table 4 - Training Doc

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Figure 3 - Support & Main

Duration/Time 365 Days -

Table 5 - Support & Main Tab

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

McAfee Total Protection 2012 Anti-Virus 3 year licence.

Connection to the Internet:

I. II. III. IV.

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Limits and Exclusions

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

BCNY Solutions will allocate the IT expertise to conduct the

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

II. III. IV. V.

Performance Transaction response time should not exceed 2 seconds.

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

He or she has the authority to approve the transaction or execute a contract.

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

BCNY Solutions Labour Hire Witness

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Policies, Procedures and Business Processes

Figure 5 - Contract Select

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie

Figure 6 - DB Contract Select

Group 3 Brent Crowe, Claire Kubitzky, Nan Qiao, Yi Xie