Source: Support

Programming - BlackBerry Tour 9630

Complete the steps below to program the BlackBerry Tour 9630.

Effective Date: 7/12/09

Primary Programming Method:

• Hands Free - Open Mobile Alliance/Device Management (OMA/DM)

OTA (*2 Over the Air) Capable:

• Y (YES)

WLNP Compliance:

• Y (YES)

Where to Locate the ESN/MEID:

• The ESN/MEID can be found in three places.

o Underneath the battery in the phone on the right side of the barcode sticker.

Turn off the phone and remove the battery to view.
o The Barcode sticker on the end of the original box, labeled DEC-HEX.

This should always be the secondary method as the box and phone do not always match.
o Once the phone is powered up, click the Applications button to get to the main screen. Scroll to the Options icon and
select. Scroll down to the Status option and select. The MEID is listed in both HEX and DEC formats.

First-time Activation Programming Steps: Hands Free - OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.
2. Check provisioning by searching the Switch Control Query Tables in CSM:
1. From the Profile tab, click Page Options > Switch Activities > Query Switch Tables.
2. Click Get.
3. Review most recent transaction.

If Complete success displays, go to step 3.

If Complete Error displays go to: Manual Programming Steps.
3. Ask the customer to turn on the phone.
1. Once powered on, go to Applications > Manage Connections and ensure Mobile Network is On.

A check mark will be displayed to the left of Mobile Network if it is on.

If no check mark is displayed:
1. Scroll onto Mobile Network.
2. Press the trackball.

A check mark will appear next to Mobile Network and the services will turn on.

Once fully turned on, the upper right of the screen by the coverage bars will say 1XEV. If not go to One Touch
Programming Steps.
4. Hands Free Activation will start.

One Touch Programming Steps: To be used only if First-time Activation Programming fails.

• Note: The BlackBerry Tour 9630 is Client Initiated IOTA 2.4 capable which should eliminate the need for manual programming.
• If a Client Initiated IOTA needs to be performed, follow the below steps.

1. Insert the battery.

2. If the phone is not turned on, press the Power Key that is located on the front panel of the phone to turn it on.
3. Once powered on, go to Applications > Manage Connections and ensure Mobile Network is On.
o A check mark will be displayed to the left of Mobile Network if it is on.

If no check mark is displayed:
1. Scroll onto Mobile Network.
2. Press the trackball.

A check mark will appear next to Mobile Network and the services will turn on.

Once fully turned on, the upper right of the screen by the coverage bars will say 1XEV.
4. Press the Applications Button.
5. From the Main Screen, scroll to Options.
6. Press the trackball.
7. Scroll to Mobile Network.
8. Press the trackball.
9. Scroll down to Mobile Network.
10. Press the trackball.
11. Scroll to Update Profile.
12. Press the trackball.
o The phone will start Provisioning.

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 13. When Provisioning completes, Press OK.
o If any other error is displayed, follow the correct trouble shooting steps for that error.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Update Profile Unsuccessful
is displayed on the phone:

• Important Notes when using the Master Subsidy Lock (MSL):

o Handle MSL with extreme caution.

When it must be shared with the customer, refer to it as a 6-digit number or code instead of MSL.
o The One Time Key Subsidy Lock (OTKSL) only works one time.

If the OTKSL fails, this is an indication that the programming may have already been performed.

Retry using the MSL.
o If a wrong number is accidentally pressed:

Delete it by pressing the Delete key directly above the Enter key.

1. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code.

2. Press the Green Talk Button.

• The CDMA Service Program Screen displays, highlighted on Mobile Directory Number (MDN).
• The MDN defaults to 000000dddd where dddd is the last 4 a digits of hexadecimal Electronic Serial Number (ESN) converted to
decimal value.

3. Erase the default entry of the MDN and replace with the 10-digit MDN of the phone number.
o To do this:
1. Use the trackball to scroll to the end of the Mobile Directory Number field.

2. Use the Delete key to erase the default numbers.

3. Enter the correct 10-digit MDN.

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 4. Scroll down to the IMSI_S field and replace the default entry with the 10-digit MSID number.

5. Press the trackball.

6. Select Save.
7. Press the trackball again to save the new entries.

• The phone displays Write Successful. Resetting device.

• The phone resets.

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 o Powers down and then powers back up.
o The reset takes approximately 2-3 minutes.

• When the phone powers up, a progress screen Verifying Security Software appears momentarily and voice programming is
complete.

• The small 1x visual indicator changes to a large 1X.

• If within EVDO network coverage the indicator changes to a large 1XEV.

Using the One Time Key Subsidy Lock (OTKSL):

• The One Time Key Subsidy Lock (OTKSL) only works one time.
• If the OTKSL fails, this is an indication that the programming may have already been performed.
o Retry using the Master Subsidy Lock (MSL).

1. Press ## followed by the 6-digit One Time Keypad Subsidy Lock (OTKSL) code.

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 • The CDMA Service Edit Screen displays, highlighted on Mobile Directory Number.
• The Mobile Directory Number defaults to 000000dddd where dddd is the last 4 digits of hexadecimal ESN converted to decimal
value.

2. Erase the default entry of the Mobile Directory Number and replace with the 10-digit MDN of the phone number.
o To do this:
1. Use the trackball to scroll to the end of the Mobile Directory Number field.

2. Use the Delete key to erase the default numbers.

3. Enter the correct 10-digit MDN.

3. Scroll down to the IMSI_S field.

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 4. Replace the default entry with the 10-digit MSID number.
o Same process as used in step 2.

5. Press the trackball.

6. Select Save.
7. Press the trackball again to save the new entries.

• The phone displays Write Successful. Resetting device.

• The phone resets.
o Powers down and then powers back up.
o The reset takes approximately 2-3 minutes.

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 • When the phone powers up, a progress screen Verifying Security Software appears momentarily and voice programming is
complete.
• Be sure to turn on the radio functionality once powered back up.

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