PAULA FIGGS Fort Collins, Colorado 80528 970.817.0243 info@mybga.

net OPERATIONS EXECUTIVE Best Practices / Cost Control / Payroll Revenue Growth / Budgets / HIPAA Multi Site / CRM / CPI / HR / Finance Workflow Solutions / Consulting / Training Process Optimization / Affordable Care Act With foresight and ingenuity, I devise and implement simple, common sense solutions to complex business challenges. Improving hiring and training processes, budgeting, accounting, and vendor relations, I routinely increase operational efficiencies and productivity. I demand only excellence of myself and foster it in those around me. My universal skills translate into success for any industry. A resourceful business strategist, I focus on quality, financial performance, effective workflow and customer care. I simply get the job done well. - Turning around poor accounts receivables, improving cash flow - Controlling operating costs, increasing profitability - Developing effective training policies, boosting efficiencies - Forging key relationships, boosting referrals and revenue - Managing multi-site operations I earned my MBA at the University of Phoenix and my BS in Accounting & Business Management is from Peru State College. A Certified Medical Practice Executive, I augmented my professional development with additional studies in Marketing, Payer Contracting and Practice Management. Peers view me as personable and approachable; a fair leader who assesses strengths and weaknesses, sets ambitious goals with accountability, mentors teams to excellence and gives credit where credit is due.

CAREER SUMMARY Organizational Development Consultant, Business Growth Architects, private consulting practice, 2013 to present. Provide leadership and guidance to new businesses, assisting in strategic planning, launch, expansion and sustainable growth. Direct reorganizational efforts for companies in need of revitalization. Practice Administrator / Director of Marketing, Total Vein Care, $2.5M specialty health practice, 2009 to 2013. Directed daily operations, including payroll, accounts payable and financial reporting. Additionally led marketing directives. Oversaw $2.5M budget with P&L responsibility, along with staff of six. COO/CFO, Childrens Eye Physicians, $15M private practice, 2008 to 2009. Directed operations for seven providers in four locations. Oversaw financial planning and accounting, managing 7 multi-departmental staff and $15M budget. Practice Administrator, Rocky Mountain Associates in Orthopedic Medicine, $15M healthcare practice, 2007 to 2008. Led operations at 2 locations, directing accounting, payroll, financial reporting and HR. Managed 45 and $15M budget. Regional VP, Primerica Financial Services, multibillion dollar financial services company, 1997 to 2007. Provided personal financial needs analysis, marketing financial services and training reps. Managed 53 representatives. Earlier: Director of Revenue Cycle & Accounting, Aurora Regional Medical Center. Financial Analyst, Bryan Memorial Hospital.