Professional Documents
Culture Documents
Though there are a number of tools, please be aware that not all tools can be used in
every situation. One has to pick ‘n’ choose the right tools required based on the
opportunities identified in an organisation. In this article, I shall cover these tools in
brief and later I shall cover them in detail.
Value Stream Mapping (VSM) is the fundamental tool used to identify opportunities
for improvement within an organisation. The Value Stream Mapping maps both
material flow and information flow from the customer to the supplier. It also looks at
the value-added time among the processes. The main use of VSM is to improve the
lead time but can also be used for identifying various other improvement opportunities
based on the wastes identified.
5S and Visual Systems are part of creating a high performance workplace through
visual workplace. 5S is a simple 5 step process and all the 5 words / phrases starting
with an S. The 5 steps are Sort (sort the needed items from the unneeded), Set-in-
Order (a place for everything and everything in its place or POUS, Point of Use
Storage), Shine (keeping a area clean so that if something is out of its place, one can
identify easily), Standardise (to have a consistent way of doing things irrespective of
who does it) and finally Sustain (to keep it going through self-discipline). 5S uses
visual systems to communicate, as the saying goes “A picture is worth 1000 words”.
5S is a foundation stone of TPS.
Total Productive Maintenance (TPM) – This is the other foundation stone of TPS,
and is used to keep the uptime of the machines and equipment high. TPM is a
combination of Preventive Maintenance (maintenance which is done periodically) and
Autonomous Maintenance (uses the operators to do some basic maintenance activities
such as greasing, oiling etc). TPM is a necessary condition to increase the life
expectancy of machines. OEE (Overall Equipment Effectiveness) is a tool used in TPM
and is a factor of availability, performance and quality.
Jidoka in Japanese means building quality at source, or doing the right thing the first
time every time. Also, this is known as STOP the line culture, i.e., when someone
detects an error or a defect, it needs to be fixed then and there rather than continuing
to produce defective parts. Problem solving tools such as Root Cause Analysis (RCA)
using Cause and Effect diagrams (or commonly known as Fish bone diagram) and 5
Why analysis are extensively used to identify the root cause and fix it once for all.
Also to avoid making errors, Mistake Proofing (or Poka-Yoke in Japanese) concept is
used.
As a final thought, I would like to point out that, though there are a number of tools
available, tools only represent 20% and the rest 80% is represented by the
people component. i.e., it is very important to get the attitudes and culture right to
sustain the benefits the Lean tools can offer.