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Food and Drug Administration

(formerly Bureau of Food and Drugs) Formed: May 25, 1966 Jurisdiction: Philippines HeadquartersCivic Drive, Filinvest Corporate City, Alabang, Muntinlupa City 1781, Metro Manila Parent agency: Department of Health (Philippines) www.fda.gov.ph old.fda.gov.ph SERVICES OFFERED: The FDA has several services available to the public. All of which may be availed by application - submission of the right form to their office. As of today, they provide the following services: 1) Licensing of establishment manufacturer, trader, packer, and re packer for food products, drugs, household hazardous products and others; 2) Product registration for food, drug, cosmetic, household hazardous and pesticides; 3) Pharmaceutical services for human and veterinary uses; also includes herbal medicines and products; 4) Importer, exporter, distributor and drug outlets; 5) Laboratory services; 6) Compliance services for ad monitoring, sale promo, promo conducting, issuing clearance for advertising, and others. The FDA also caters to the investigation and jurisdiction of consumer complains, including those pertaining to counterfeit drugs, as provided for by Article 163 of Republic Act no. 7394, otherwise known as Consumer Act of the Philippines. Pursuant to this, the complainants may submit an affidavit of complaint to the Department of Health's legal service. The agency is viewed as a world-class regulatory agency and center of scientific excellence composed of professionally competent, legally qualified, efficient, and confident staff with unfettered enforcement capabilities.

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Its mission is to ensure the safety, efficacy, purity, and quality of processed foods, drugs, diagnostic reagents, medical devices, cosmetics and household hazardous substances through state-of-the-art technology, as well as the scientific soundness and truthfulness of product information for the protection of public health.1 The Food and Drug Administration of the Philippines (Filipino: Pangasiwaan ng Pagkain at Gamot, or FDA, formerly the Bureau of Food and Drugs or BFAD) was created under the Department of Health to license, monitor, and regulate the flow of food, drugs, cosmetics, medical devices, and household hazardous waste in the Philippines. The FDA's main goal is to ensure the health and safety of food and drugs made available to the public.Republic Act No. 9711, an act strengthening and rationalizing the regulatory capacity of the Bureau of Food and Drugs by establishing adequate testing laboratories and field offices, upgrading its equipment, augmenting its human resources complement, giving authority to retain its income, renaming it the Food and Drug Administration (FDA), ameding certain sections of Republic Act No. 3720, was signed by President on August 18, 2009. The same law puts more teeth into the law enforcement capability of the agency by integrating the regional operations under a single directorate. A law enforcement unit will also be established under every regional office that has functions, powers, and responsibilities similar to the NBI and the PNP. Tying all the projects of together is a spirit of efficiency, transparency and collaboration. He believes in an agency of mature regulators that knows when to deregulate. He considers industry as both an ally and a ward - salient rules and regulations make for easy compliance. At the core of his leadership is a certainty that a strong, effective yet responsive FDA will ensure the health of Filipinos as their vanguard

HOW DOES BFAD PROCESS CONSUMER COMPLAINTS? Consumers are advised to coordinate with the nearest Department of Health Center for Health Development (CHD) for product complaints. If the Acting Consumer Arbitration Officers deem it fit that the complained product needs laboratory analysis, the product will be forwarded to the BFAD Laboratory Services Division.

1
http://en.wikipilipinas.org/index.php?title=Bureau_of_Food_and_Drugs

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Bureau of Product Standards

3/F Trade and Industry Bldg. 361 Sen. Gil Puyat Ave., Makati City Tel. Nos.: (+632) 751.4700 Fax: (+632) 751.4706 The BPS is the National Standards Body of the Philippines established by Republic Act (RA) No. 4109, otherwise known as the Philippine Standardization Law, and Executive Order (EO) No. 133. It was mandated to develop, implement, and coordinate standardization activities in the Philippines. It is primarily involved in standards development, product certification, and standards implementation/promotion to raise the quality and global competitiveness of Philippine products at the same time to protect the interests of consumers and businesses.2 SERVICES OFFERED: Pursuant to its purpose as the National Standards Body, the BPR offers the following services: Standards Enforcement and Consumer Assistance o Conducts regular market monitoring and enforcement operations nationwide o Acts on consumer complaints/reports o Holds seminars for the manufacturers, importers, traders, wholesalers, distributors, and retailers on their responsibilities to the buying public Product Testing Services o Offers third-party testing of products through its BPS Testing Center o Performs electrical, chemical, and mechanical testing of products primarily to support the BPS Product Certification Scheme Product Certification Program o Issues the Philippine Standards (PS) License and the Import Commodity Clearance (ICC) to manufacturers and importers, respectively, that complies with the safety and quality requirements of a specific standard Registration of Assessors Services o Supervises the National Registration Scheme for Quality Management System (QMS) and Environmental Management System o Updates assessors on matters concerning international quality and environmental standards Information Services o Offers Library services/Standards Data Center o Receives inquiries and fills orders for copies of local, foreign and international standards, catalogues, standards-related publications, and metrication materials
2
http://www.dti.gov.ph/dti/index.php?p=249

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WTO TBT Enquiry Point Services o Assists exporters in identifying and obtaining overseas standards and regulatory and testing requirements that are affecting their products International Services o Performs and oversees activities concerned with regional and international affairs of the BPS particularly on the development of memorandum of understanding (MOU) and mutual recognition arrangements (MRA) in a bilateral and multilateral level Accreditation of Conformity Assessment Bodies o Awards certificates of accreditation to management system certification bodies that issue Certificates of ISO 9001 or QMS, ISO 14001/Environmental Management System (EMS), and Hazard Analysis Critical Control Point (HACCP) Laboratory Accreditation o Accredits testing and calibration laboratories through the BPS Laboratory Accreditation Scheme (BPSLAS) Training o Extends technical assistance through seminars and training programs both for the government and private sectors3

3
http://www.dti.gov.ph/dti/index.php?p=348

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Bureau of Trade Regulation and Consumer Protection

2/F Trade and Industry Bldg., 361 Sen. Gil J. Puyat Ave., Makati City The BTRCP functions as a policy-making body and oversees the overall implementation of trade and consumer protection laws; namely E.O. No. 259, the Consumer Act, Price Act, Foreign Investment Act of 1991 and the Price Tag Law. To render the programs and services it offers, the BTRCP has three divisions which are the Fair Trade Division, the Consumer Welfare Division, and the Business Regulatory Division. The Fair Trade Division offers the following programs and services: Policy research and review Formulates programs and policies on fair trade laws and other related provisions Prepares position papers and monitors senate/congress bills and resolutions Consultancy and technical services Provides legal/technical consultancy to DTI ROG, non-government organizations (NGO), and other DTI clients Conducts regional consultancy on enforcement Conducts training/Seminar for regional/provincial offices4 The Consumer Welfare Division has the following services: Provides ample protection to consumers thru tri-media consumer education and information dissemination program Releases information materials such as Consumer Alerts, Consumer Tips, flyers, calendar, film and press releases Provides mechanism for the speedy resolution of consumer complaints Prepares guidelines in the development and strengthening of consumer organizations Maintains consumer hotline including the maintenance of the i-reklamo system5 The Business Regulatory Division has the following programs and services: Provides system and standards in the accreditation of service and repair enterprises and licenses and permits for realty service, fire extinguisher, and bonded warehouse Verifies and approves business names (BNs) nationwide for provinces without on -line linkages Price Monitoring Unit
4
http://server2.dti.gov.ph/dti/index.php?p=181

5
Ibid

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Acts as the Secretariat to the National Price Coordinating Council (NPCC) Provides technical support to different industry associations Reviews suggested retail prices (SRPs) Evaluates the impact of foreign exchange (forex) rate fluctuations and oil price hikes to the prices of basic necessities and prime commodities Develops strategies in maintaining price stability and supply sufficiency of basic necessities and prime commodities Consolidates and analyzes nationwide price monitoring reports Provides services to the 24-hour consumer hotline during emergencies and related instances6

6
Ibid

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Construction Industry Authority of the Philippines

3/F Jupiter 1 Building 56 Jupiter Street, Makati, Metro Manila Construction Industry Authority of the Philippines 2/F & 5/F, Executive Center Bldg. 369 Gil Puyat Ave., cor. Makati Ave., Makati City Tel. Nos.: (+632) 895.4424 / 895.6826 Fax No.: (+632) 897.9336 E-mail: ciapdti@yahoo.com Licensing and Registration Construction Industry Authority of the Philippines Tel. Nos.: (+632) 895.4258 / 897.0869 E-mail: pcabphil@yahoo.com POCB Overseas Registration Construction Industry Authority of the Philippines Tel. Nos.: (+632) 896.4569 / 896.1831 / 896.1833 E-mail: pocb@skyinet.net / pocb2009@yahoo.com Construction Industry Authority of the Philippines (CIAP) was created to promote, accelerate, and regulate the growth and development of the construction industry. It exercises jurisdiction and supervision over the following implementing boards; the Philippine Contractors Accreditation Board (PCAB),which issues, suspends, and revokes licenses of contractors; the Philippine Domestic Construction Board (PDCB), assigned to formulate , recommend, and implement policies, guidelines, plans, and programs for the efficient implementation of public and private construction in the country; the Philippine Overseas Construction Board (POCB) which assigned to formulate strategies and programs for developing the country's overseas construction industry; and the last one was the Construction Industry Arbitration Commission (CIAC) which takes charge of disputes arising from, or connected with government and private contracts.7 SERVICES OFFERED: The CIAP and its four implementing boards provide various regulatory and developmental services for the construction industry. Generally, CIAP provides information on industry policies, industry performance and prospects, contractors' profiles, blacklisted contractors, and contractors' performance ratings.

7
http://en.wikipilipinas.org/index.php?title=Construction_Industry_Authority_of_the_Philippines_ %28CIAP%29

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One of its vital roles in the construction industry is the regulation of the domestic contracting sector through the issuance of licenses to contractors and the contractors' registration and classification by the Philippine Contractors Accreditation Board (PCAB) for government projects. Through the Philippine Overseas Construction Board (POCB), the CIAP also registers and issues project authorization to Philippine contractors and consultants for overseas operations. The POCB also provides market information, such as project opportunities and country profiles, to registered overseas contractors. Through the Philippine Domestic Contractors Board (PDCB), CIAP assists various government-tendering agencies and other concerned entities in establishing the Contractors Performance Evaluation System (CPES) to ensure quality and safety in their construction projects. The PDCB likewise accredits CPES evaluators and provides information on CPES ratings and blacklisted firms. Lastly, the CIAP, through the Construction Industry Arbitration Commission (CIAC), resolves construction contract disputes through arbitration and mediation/conciliation. It also subsidizes the costs for the resolution of small claims (P1 million and below) through the Arbitration Development Fund and accredits construction arbitrators. HOW DOES THE AGENCY RESOLVE CONFLICTS: It is resolved through the Arbitration/Mediation Construction Industry Authority of the Philippines Tel Nos.:(+632) 897.0853 / 897.9313E-mail: ciapdti@yahoo.com

Housing and Land Use Regulatory Board

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HLURB Building, Kalayaan Avenue Corner Mayaman Street, Diliman, Quezon City, Metro Manila

An institution of professionals exemplifying public service with responsibility, integrity, competence and justice geared towards the attainment of well-planned and sustainable communities through the regulation of land use, housing development and homeowners associations, and the just resolution of disputes.

SERVICES OFFERED: Assist Local Government Units in the Preparation of Comprehensive Land Use Plans and Zoning Ordinances " Issue Development Permits (DPs) and Licenses to Sell (LS) to Condominium Projects " Register and Issue License to Sell to Subdivision Projects " Register and Supervise Homeowners Associations " Monitor Subdivision and Condominium Projects whether With or Without License to Sell " Conduct Mediation Proceedings " Hear & Decide Cases " Issue Policies and Guidelines On Land Development Projects, Zoning and Homeowners Asociations " Register Brokers, Dealers and Saleme 1. PLANNING : (EO 648; EO 72; RA 7279) " Formulation of Comprehensive Land Use Planning Guidelines " Technical assistance to LGU's in CLUP preparation and to members of Provincial Land Use Committee (PLUC) and Regional Land Use Committee (RLUC) in CLUP review. " Review and approval of CLUPs for Highly Urbanized Cities (HUCs), Independent Component Cities (ICCs), Metro Manila cities and Provincial Physical Framework Plans (PPFPs). " Install an information system to monitor changes in the actual use of land resources and the implementation of CLUPs by LGUs. " Update and revise the National Urban Development and Housing Framework. " Train LGUs in subdivision plan approval and zoning enforcement. 2. REGULATION: (EO 648; EO 90; EO 71; EO 72; PD 957, 1216, 1344; BP 220; RA 7899; RA 9904; RA8763 (Sec.26)); " Register and license subdivision and condominium projects, farm lots, memorial parks and columbaria. " Monitor development and construction of registered/licensed projects. " Update and revise rules, guidelines and standards on housing and real estate. " Approve Master Deed and Declaration of Restrictions of condominium project, and any amendment or revocation thereof decided upon by a simple majority of all registered owners (concurrently with City or Municipal Engineer).

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" Issue Locational Clearances for projects considered to be of vital and National or Regional Economic or Environmental significance. " Register and supervise HOAs. " Register real estate brokers, dealers and salesmen engaged in selling projects under 3. ADJUDICATION: (EO 648; RA 9904, 8763 (Sec. 26)) " Disputes between subdivision lot or condominium unit buyer and developer. " Intra- and Inter-Homeowners associations disputes. " Appeals from decisions of local zoning bodies. HOW CAN PUBLIC AVAIL OF SUCH SERVICES? Workflow for processing of Applications for DPs, CR/LS, LC, etc. 1. Filing of application with the Records Division, order of payment is issued, payment of 50% for processing fee with the cashier; 2. Records Division forwards application to director and Head of the Technical Services for preliminary evaluation and assignment to processor; 3. Processor evaluates application (sends notice of deficiency of requirements if needed), conducts site inspection (if needed) and prepares draft decision/action on application, secure clearances for legals, appeals, monitoring (processing is not resumed unless deficiencies are submitted; 4. Head of the Technical Services reviews and initials action/decision; 5. Regional Director reviews, approves/disapproves application; 6. Applicant claims decision/action from Records Division after payments of remaining 50% of processing fees. Note: (in application for Certificate of Registration/License to Sell) A notice to publish in a newspaper of general circulation is issued upon submission of the following: " Registration Statement (stating the name of project and location), corporate papers (following HLURB prescribed form) " Sangguniang Bayan/Panlungsod Resolution or ordinance approving the development of subdivision project and copy of site development plan " Certified true copy of title(s) covering the project After inspection for determination of remaining cost of development, a notice to post bond/bank guaranty is issued. Issuance of Certificate of Registration/License To Sell 1. Day 1 Filing of Application for CR/LS (Steps 1-11) (1 day) 2. Days 2-4 Evaluation of Application for CR/LS (Steps 12-13) (1-3 days) 3. Day 5 Head reviews/initials Notice of (Steps 14-15) Publication (1 day) 4. Day 6-22 (PD 957) Publication (17 days) (Steps 16-19) 5. Day 6-18 (BP 220) Publication (13 days)

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(Steps 16-19) 6. Day 23-25 Site Inspection (1-3 days) (Steps 20-21) 7. Day 26Prepares letter/computes performance (Steps 22-23) Bond (1 day) 8. Day 27Head reviews/initials letter to post (Steps 24-25) performance bond (1 day) 9. Day 28Posts performance bond (1 day) (Steps 26-29) 10. Day 29-30 Determines/checks case/cmplaint (Steps 30-32) against the project (2 days) 11. Day 31Prepares decision (1 day) (Step 33) 12. Day 32Head reviews/signs CR/LS (1 day) (Steps 34-35) 13. Day 33Payment of Fees (Steps 36-42) Note: Required documents are complete and in order. Refer to flowchart for details Monitoring of Projects 1. Day 1 (Steps 1-2) Evaluation of project records preparatory of Site Inspection Day 1 (Step 2) Signing of authority to inspect (Regional Director/Officer) 2. Day 2 (Step 3) Conduct of Site Inspection Day 2 (Step 3) Preparation of Inspection Report/Findings Day 2 (Step 4) Determination of Inspection Report/Finding if there's violation 3. Day 3-6 (Steps 5-5b) If there's violation, issues Notice of Violation (NOV) on Cease and Desist Day 3-6 (Steps 6-6b) Order (CDO), If there's no violation, advise re: PD 1216 (maintenance/donation) 4. Day 7-10 If reply is received, sends Order of Imposition of Fine, or detemine if reply is Meritorious 5. Day 11-14 (Steps 9-20b) Lifting of Order if meritorious 6. Day 15-45 (Steps 11-12b) Determination if there' s compliance to Order of Imposition of fine (including mailing time) 7. Day 46-49 (Steps 13-13b)Lifting of Filing Order if there is compliance to Order 8. Day 50 (Step 14) Filing of reconsideration to NOV or CDO/Order of Imposition of Fines

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9. Day 51 (Step 15) Re-evaluation of entire records if Re-evaluation is considered 10. Day 52 (Step 16) Conduct of Site Inspection and/or monitoring if necessary Day 52 (Step 16-18b) Preparation of Site Inspection Report/Findings Relief Order Reduction of fine Affirm OIF Deny motion for reconsideration 11. Day 53 (Steps 19-19b)Preparation of Writ of Execution, if proponent still refuses to comply with order 12. Day 53-113 (Step 20) Determination if with reglementory period of Writ of Execution expired (60 days) 13. Day 114 (Steps 22-24) Letter reminder to the sheriff requesting status of the writ issued 14. Day 115 If all administrative remedies are exhausted, case is endorsed to prosecutor's office for criminal action Day 115 (variable) (Steps 25a-26) Review of the case/issuance of decision Note: Required documents are complete and in order. Duration varies depending on the following: 1. 1. Location of Project 2. 2. Area 3. 3. Excludes responsive time of respondents. Refer to Flowchart for details Approval of Advertisement 1. Day 1 (Steps 1-6) Filing of application for Approval of Advertisement (1 day) 2. Days 2 & 3 (Steps 7-12) Evaluation of Applicationfor AdvertisementHead reviews/signs letter of approval/disapproval (2 days) 3. Day 3 Release letter of approval/disapproval (1 day) Note: Required documents are complete and in order. Refer to flowchart for details PROCEDURE OF FILING COMPLAINT Disposition of Cases

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1. Complainant submits complaint to Records Officer for verification of completeness of requirements, assessment of filing fees and issuance of order of payment; 2. Complainant pays filing fees with cashier; 3. Records Officer receives complaint as duly filed; 4. Director evaluates complaint and raffles the same to arbiter; 5. Arbiter summons respondent and notifies complainant of preliminary hearing; 6. Respondent answers complaint in 20 calendar days; 7. Arbiters conduct preliminary hearing; 8. If no settlement of case is reached, complainant and respondent file position paper and draft decision, and submit case for decision; 9. Arbiters decide case within 30 days from submission for decision; 10. If petition for review on the decision is filed on time, case is evaluated by arbiters to Board of Commissioners from further proceedings; 11. Upon finality of decison, arbiters, upon motion issues a writ of execution; 12. Court Sheriff executes decision. HOW TO RESOLVE SUCH COMPLAINT: 1. Day 1 (Steps 1-3) Filing of complaints (1 day) 2. Day 2-4 (Step 4) Raffle to arbiter (3 days) 3. Day 5-7 (Step 5) Issuance of summons (3 days) 4. Day 8-10 (Steps 6-8) Arbiter reviews/signs summons and mailing of summons (3 days) 5. Day 11-17 (Step 9) Expected receipt of issuance (7 days respondent) 6. Day 18-37 (Step 9) Filing of answer 7. Day 38-44 (Steps 10-11) Receipt of answer, if filed by registered mail (7 days) 8. Day 45-48 (Steps 12-16) Preliminary conference (4 days) 9. Day 49-108 (Steps 17-18) Termination of preliminary conference (period of amicable settlement) (60 days from day 48 - max. period) 10. Day 109-138 (Steps 17-18) Submission of position papers

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(30 days from day 1018 - max. period) 11. Day 139-168 (Steps 17-18) Submission of case for resolution and Drafting of decision (30 days from Day 138 - max. period) 12. Day 169 (Steps 19-20) Issuance of decision (1 day)

Maritime Training Council (MTC)

10th Floor G.E. Antonino Bldg., T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, Manila The Maritime Training Council (MTC) is an agency that is tasked to oversee Filipino seafarers. They regulate the activity of various maritime training centers in the conduct of their training.

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MTC was created to give effect to the International Maritime Organization's Standard of Training, Certification and Watch keeping (STCW) for Seafarers 1978 Convention. SERVICES OFFERED: Under the Letter of Instructions no. 1404, the following are the functions of the MTC: 1. Develop, formulate, and prescribe standards of training for seafarers as prescribed by the Convention. 2. Issue certificates of proficiency or competency to seamen who meet the training requirements of the Convention. 3. Assist the Ministry of Education, Culture and Sports (now the Department of Education) in regulating and supervising the establishment and operation of seamen training centers throughout the country. 4. Liaise and coordinate with international organizations, particularly with the International Maritime Organization, as regards the training, upgrading and qualifying of seafarers. 5. Formulate rules and regulations to implement the STCW of 1978 and to attain the objectives of LOI 1404. 6. Prescribe and collect fees from the seamen training centers subject to clearance by the National Tax Research Center and to be remitted to and will constitute as part of the Seafarers Welfare and Fund. 7. Undertake special programs/projects in furtherance of the objectives of training and upgrading of seafarers. 8. Study, evaluate and recommend to the Ministry of Education, Culture and Sports the number and maximum enrollment of nautical schools to ensure that the graduates will have reasonable opportunity to be employed aboard ship after their graduation. Subsequently, by virtue of Executive Order no. 242, the MTC's functions include the following additions: 1. Ensure that all legal and administrative measures taken and provided by the concerned government agencies and instrumentalities are appropriate and compliant to the Convention, as amended. 2. Ensure that the evaluation of the quality standards of the government instrumentalities involved in the administration of the certification system, training courses and programs, and examination and assessment carried out by or under the authority of the government instrumentality concerned, including the qualification of instructors and assessors, are conducted in accordance with Paragraph 2 of Regulation I/8 of the Convention, as amended. 3. Be responsible to other State Parties with respect to the Philippine compliance to the Convention, as amended, including compliance with Regulation I/10. 4. Communicate to the IMO information required under Regulation I/7 of the Convention, as amended.

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National Maritime Polytechnic

Cabalawan, Tacloban City, Leyte Tel Nos. (053) 321-3356/321-3352/321-0761 On May 1, 1978 by virtue of Presidential Decree No. 1369, the NMP was established. The initial operation was handled by employees from the National Seamen Board. The creation the NMP was brought about by the need for a maritime training center in the country. In 1980, the NMP was granted a 17-hectare lot in Cabawalan, Tacloban City which was part of its expanding operation. The Philippines' commitment and Japan's assistance resulted in the construction of up-to-date training, support and administrative service facilities. In 1985, the signing of the Technical Cooperation Program between the Philippines and Japan resulted in a two-phase modernization and expansion program. Through Executive Order No. 126 in 1987, the NMP became a state college to be governed by the Department of Labor and Employment agency. Since 1986, the NMP offered various courses for deck and engine officers and the basic safety courses for both officers and ratings. To strengthen and boost the competence of the agency's manpower, the NMP implemented the Faculty Development Program and Staff Development Programs. The NMP also developed and implemented training programs for maritime cadets. Small-scale motorboat operators, handlers and fisherman, as well as motorboat operators and handlers, were also given Safety-at-Sea Courses from 1994 to 1996. The NMPs function shall offer specialization and upgrading courses for both licensed officers and ratings; shall conduct researches and studies on the latest maritime technologies and other related matters for the maritime industry. Pursuant to its function, the agency aims to provide maritime training and research that measure up to international standards and respond to the needs of Filipino Seafarers and the industry.8 SERVICES OFFERED: A1. REGISTRATION OF TRAINEES Schedule of Availability of Service : Monday to Friday - - - - - - 7:00 a. m. 5:00 p. m. Sunday - - - - - - - - - - - - - - 1:00 p. m. 5:00 p. m. Who May Avail of the Service : Seafarers and would-be seafarers, maritime trainers, and other interested persons.

What are the requirements?

8
http://en.wikipilipinas.org/index.php?title=National_Maritime_Polytechnic

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I. Safety, Medical & Security Courses 1.Basic Safety Training (BST) o 1 pc. 1 x 1 latest ID picture o 4 pcs 2 x 2 colored picture on a white background with name tag & in uniform (for marine graduate) or plain white polo (for non-marine graduate) o Original and photocopy of the following: TOR/ Diploma/ School Certification Live Birth Certificate (NSO authenticated for enrollees w/o shipboard experience) Medical Certificate valid w/n 3 months of the intended training period Accident Insurance Policy valid w/n the training period 1st and last page w/ entries of SIRB or Certificate of Sea Service (for enrollees w/ shipboard experience) 2. Proficiency in Survival Craft and Rescue Boat other than Fast Rescue Boat (PSCRB) o Original and Photocopy of the following: BST Certificate if taken in other training center Medical Certificate Accident Insurance Policy 1pc. 1 x 1 latest ID picture 1 pc 2x2 colored picture on a white background with name tag and in uniform (for marine graduate); or plain white polo (for non-marine graduate) 3. Advanced Training in Fire Fighting o same requirements with PSCRB Course o Electrocardiogram (ECG) Tracing with reading II. STCW Courses (Deck/Engine Courses) 1. Basic Entry Requirements: o Photocopy of the following: BST Certificate if taken in other Training Center 1st and last page with entries of SIRB or Certificate of Sea Service PRC License 1 pc. 1 x 1 latest ID picture 1 pc. 2x2 colored picture on a white back ground w/ name tag and in uniform for each course enrolled

2. Additional Entry Requirements for Sponsored Courses: o OWWA Sponsored Courses: Notice of Award

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o Company Sponsored Courses: Referral Letter 3. Additional Entry Requirements for specific courses: o Gen. Tanker Familiarization Course (GTF) - Shore-based Fire Fighting (SBFF) Certificate o GOC for GMDSS Course - PRC License for Deck Officers 4. Other Requirements: o RSC and Radar Navigation, Radar Plotting & Use of ARPA (RNPRPUARPA) Course - pencil, compass divider and pair of triangles o Trim and Stability (TS), Cargo Handling and Care of Cargo (CHCC), IMO Model Course 6.09 & 3.12 - scientific calculator, laptop computer (optional) o BST, PSCRB and ATFF Courses - extra shoes, long sleeves shirt for practical exercises o SSBT - marine deck officer Type B uniform o IMO Model Course 6.09 & 3.12 - long sleeves shirt with tie for male and blazer for female participants A2. CERTIFICATION Schedule of Availability of Service : 2:00 p. m.- 5:00 p. m. (Monday to Friday) and 1:00 p. m. 5:00 p. m. (Sundays) Who May Avail of the Service : NMP Trainees who successfully completed the required number of hours in a particular module. B. LIBRARY SERVICES (Book Lending) Schedule of Availability of Service: 7:30 a.m. to 5:30 p.m. without noon break (Monday to Thursday) 8:00 a.m. to 5:00 p.m. without noon break (Friday) Who May Avail of the Service: Current NMP trainees, trainers and administration personnel (regular, contractual or job order status), visitors from other schools/colleges and government agencies. What are the Requirements: For Trainees: o Proof of Registration (POR) o Valid Identification Card o Duly Accomplished Borrowers Registration Form For Trainers/Administration Personnel: o Valid Identification Card o Duly Accomplished Borrowers Registration Form For Other Users:

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o Valid ID Card o Permit duly approved by Head, Admin. & Finance Division o Official Receipt Duration: 20 -23 minutes C. BILLETING AND ACCOMMODATION Schedule of Availability of Service: 8:00 a.m. to 6:00 p.m. (daily without noon break) Who May Avail of the Service: NMP trainees, employees, visitors and guests PROCEDURE IN FILING COMPLAINT: Consumers are advised to do any of the following: Accomplish their Feedback Form available in the frontline services offices and put in drop box at the Public Assistance Counter. Send your feedback through e-mail (info@nmp.gov.ph) or call 321-3356. Talk to our OFFICER OF THE DAY.

HOW DOES THE AGENCY RESOLVE SUCH COMPLAINT: If consumers are not satisfied with their service, written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance Counter.

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Land Transportation Franchising & Regulatory Board (LTFRB)

East Avenue, Diliman, Quezon City 1100 Philippines The Land Transportation Franchising & Regulatory Board (LTFRB) was created under Executive Order no. 202 which is responsible for promulgating, administering, enforcing, and monitoring compliance of policies, laws, and regulations of public land transportation services. LTFRB is vested with, among others, quasi-judicial powers and functions pursuant to Executive Order No. 125, as amended, entitled "Reorganizing the Ministry of Transportation and Communications. Defining its powers and functions, and for other purposes." SERVICES OFFERED: Adoption Of Color Scheme And Trade Name Change Of Chassis Change Of Engine Change Of Name Change Of Party Change Of Place Of Registration Confirmation Of Unit Consolidation Of Cases Dropping And Substitution Of Units Dropping Unit Extension Of Validity Installation Of Advertisment Interchange Of Units New Certificate Of Public Convenience Registration In Lieu Of Authorized Unit

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Re-Registration Of Authorized Unit Sale And Transfer Special Permit With Petition Special Permit-Simple (E.G. Ecursion, Outings, Etc) Upgrade / Downgrade Of Unit Request For Correction

HOW TO AVAIL SUCH SERVICES: Consumers are advised to fill up the required forms depending on the services they intend to avail. The requisite forms can be downloaded from the website and additional documentary papers may be required i.e. Operator Data Sheet, depending on the services.

PROCEDURE OF FILING COMPLAINT: Consumers may submit an online complaint through the agencys website by clicking directly the File a Complaint tab which can be easily seen from the websites home screen. The complainants are required to fill in the necessary information such as their name, address, contact number, vehicle type, type of complaint among others.

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Civil Aeronautics Board

Location: CAB Building, Old MIA Road Pasay City 1300 The Civil Aeronautics Board (CAB) is the agency of the government mandated to regulate the economic aspect of air transportation, and shall have the general supervision, control and jurisdiction over air carriers, general sales agents, cargo sales agents, and air freight forwarders as well as their property, property rights, equipment, facilities, and franchise (R.A. No. 776, as amended by P.D. 1462). CAB is an attached agency of the Department of Transportation and Communications (DOTC). In the exercise of its regulatory powers, it is authorized to issue Certificates of Public Convenience and Necessity (CPCN) to domestic carriers, Foreign Air Carrier's Permit (FACP) to foreign carriers, and Letters of Authority to airfreight forwarders, general sales agents, cargo sales agents who are fit, willing, and able to perform services as required by public convenience and necessity. CAB likewise performs quasi-judicial functions. What are the Permits Issued by the CAB? 1. Certificate of Public Convenience and Necessity (CPCN) is a permit issued by the Board authorizing a domestic person or entity (60/40 equity) to engage in international and/or domestic, scheduled and/or non-scheduled air transportation services. A grantee of a CPCN may operate even without a legislative franchise. II. Foreign Air Carriers Permit (FACP) is a permit issued by the Board, and approved by the President of the Philippines, authorizing a foreign air carrier to engage in foreign air transportation services. Letter of Authority - is an approval issued by the CAB authorizing a person or entity to engage in airfreight forwarder, general sales agent, cargo sales agent and off-line carrier. It is signed by the Executive Director subject to the ratification of the Board on its scheduled meeting.

III.

SERVICES OFFERED:

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It is authorized to issue Certificates of Public Convenience and Necessity (CPCN) to domestic carriers, Foreign Air Carrier's Permit (FACP) to foreign carriers, and Letters of Authority to airfreight forwarders, general sales agents, cargo sales agents who are fit, willing, and able to perform services as required by public convenience and necessity. CAB likewise performs quasi-judicial functions. Application Process: Section 7. Filing of documents (a) Filing address, date of filing. Documents required by any section of this chapter to be filed with the Board shall be filed with the Secretary of the Civil Aeronautics Board, Manila, Philippines. Such documents shall be deemed to be filed on the date on which they are actually received by the Secretary of the Board. (b) Formal specifications of documents. (1) All documents filed under this Chapter shall be on strong, durable paper not larger than 81/2 by 14 inches in size except that tables, charts and other documents may be larger, folded to the size of the document to which they are attached. The left margin shall be at least 11/2 inches wide, and if the document is bound, it shall be bound on the left side. (2) Papers may be reproduced by printing or by any other process, provided the copies are clear and legible. Appropriate notes or other indications shall be used, so that the existence of any matter shown in color will be accurately indicated on photostatic copies. (c) Number of copies. Unless otherwise specified, an executed original and nine (9) true copies of each document required or permitted to be filed under these rules shall e filed with the CAB and such additional number of copies as the Board may require. The copies need not be signed but the name of the person signing the original shall be reproduced. Section 8. General requirements as to documents. (a) Contents. In case there is no rule, regulation or order of the Board which prescribed the contents of the formal application, complaint, petition or motion, such document shall contain a proper identification of the parties concerned, a reference to the provision of the statute and regulation under which the document is filed, and a concise but complete statement of the fact relied upon and the relief sought. (b) Subscription. Every application, petition, complaint, motion or other document filed in a proceeding shall be signed by the party filing the same, or by a duly authorized officer or the attorney-at-law of record of such party, or by any other person. Provided, that if signed by some other persons, the reason therefore must be stated and the power of attorney or other authority authorizing such other person to subscribe the document must be filed with the document. The signature of the person signing the document constitutes a certification that he has read the

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document; that to the best of his knowledge, information and belief every statement contained in the instrument is true and no such statements are misleading; and that it is not interposed for delay. (c) Designation of person to receive service. The initial document filed by any person in any proceeding shall state on the first page thereof the name and post office address of the person or persons who may be served with any document filed in the proceeding. Section 9. Amendment of documents and dismissal. If any document initiating, or filed in a proceeding is not in substantial conformity with the applicable rules or regulations of the Board as to the contents thereof, or is otherwise insufficient, the Board, on own motion, or on motion of any party, may strike or dismiss such documents, or require amendment. If amended, the document shall be made effective as of the date of original filing. Section 28. Hearings. (a) Notice. The Examiner to whom the case is assigned or the Board shall give the parties reasonable notice of a hearing or of the change in the date and place of a hearing and the nature of such hearing. (b) Evidence. Evidence presented at the hearing shall be limited to material evidence relevant to the issues as drawn by the pleadings or as defined in the report of pre-hearing conference, subject to such later modifications of the issues as may be necessary to protect the public interest or to prevent injustice and shall not be unduly repetitious. Evidence shall be presented in written form by all parties wherever feasible, as the Examiner may direct. (c) Objections to evidence. Objections to the admission or exclusion of evidence shall in short form, stating the grounds of objections relied upon, and the transcript shall not include argument or debate thereon except as ordered by the Examiner. Rulings on such objection shall be a part of the transcript. (d) Exceptions. Formal exceptions to the rulings of the Examiner made during the course of the hearing are unnecessary. For all purposes for which an exception otherwise would be taken, it is sufficient that a party, at the time of the ruling of the Examiner of the examiner is made or sought, makes known the action he desires the Examiner to take or his objection to an action taken, and his grounds therefore. (e) Offers of Proof. Any offer of proof made in connection with an objection taken to any ruling of the Examiner rejecting or excluding preferred oral testimony shall consist of a statement of the substance of the evidence which counsel contends would be adduced by such testimony, and if the excluded evidence consist of evidence in documentary or written form or of reference to document or records a copy of such evidence shall be marked for identification and shall constitute the offer of proof.

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(f) Exhibits. When written exhibits are offered in evidence, the copy must be furnished to each of the parties at the hearing and two copies to the Examiner, unless the parties previously have been furnished with copies or the Examiner directs otherwise. If the Examiner has not fixed a time for the exchange of exhibits, the parties shall exchange copies of exhibits at the earliest practicable time, preferably before the hearing or, at the latest, at the commencement of the hearing. (g) Substitution of copies for original exhibits. In his discretion, the Examiner may permit a party to withdraw original documents offered in evidence and substitute true copies in lieu thereof. (h) Designation of parts of documents. When relevant and material matter offered in evidence by any party is embraced in a book, paper, or document containing other matter not material or relevant, the party offering the same shall plainly designate the matter so offered. The immaterial and irrelevant parts shall be excluded and shall be segregated insofar as practicable. If the volume of immaterial or irrelevant matter would unduly encumber the record, such book, paper or document will not be received in evidence, but may be marked for identification, and if properly authenticated, the relevant or material matter may be read into the record, or, if the examiner so directs, a true copy of such matter, in proper form, shall be received as an exhibit, and like copies delivered by the party offering the same to opposing parties or their attorney appearing at the hearing, who shall be afforded an opportunity to examine the book, paper, or document, and to offer in evidence in like manner other portions thereof. portion shall be presented for the record in the form of an exhibit unless: (1) The portion is specified with particularity in such manner as to be readily identified; and (2) The party offering the same agrees unconditionally to supply such copies later, or when required by the Board; and (3) The parties represented at the hearing stipulate upon the record that reference, and that such portion may be incorporated by reference, and that any portion offered by any other party may be incorporated by like reference upon compliance with subparagraphs (1) and (2) of this paragraph; and (4) The Examiner directs such incorporation or waives the above requirement with the consent of the parties. (j) Receipt of documents after hearing. No document or other writings shall be accepted for the record after the close of the hearings except in accordance with an agreement of the parties and the consent of the Examiner. (k) Transcript of hearings. Hearings shall be recorded and transcribed by a reporter of the Board under supervision of the Examiner. Copies of the transcript shall be supplied to the parties to the proceeding by the reporter at rates not to exceed the maximum rates fixed by the Board. (1) Corrections to transcript. Changes in the official transcript may be made only when they involve errors affecting substance. A motion to correct a transcript shall be filed with the Secretary of the Board within ten(10) days after receipt of the completed transcript by the Board. If no objections to the motion are filed within ten (10) days thereafter, the transcript may, upon the approval of the examiner, be changed to reflect such corrections. Of objections are received,

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the motion and objections shall be submitted to the official reported by the Examiner together with a request for a comparison of the transcript with the stenographic record of the hearing. After receipt of the report of the official reporter, an order shall e entered by the Who may File: A person who has a statutory right to be made a party shall be permitted to intervene therein. What is the Objective of E.O. No. 29? The objective of E.O. 29 is to attract operators and encourage direct services to our development routes. While an outright bilateral exchange of rights is the more procedural and conventional way by which to trade traffic rights, EO 29 offers a more flexible, immediately available and more pro-active option by which to attract operators and develop air services, without the burden of initially growing through the rigors of bilateral negotiations outright. In accordance with the mandate of EO 29 for the CAB to adopt EO 29's Implementing Rules and Regulations (IRR) within thirty days upon its effectivity, the CAB adopted EO 29's IRR during its meeting on May 02, 2011, after public consultations with aviation stakeholders. What is covered by E.O. No. 29? E.O. No. 29 covers all development airports or gateways that are outside Manila. Therefore, the Ninoy Aquino International Airport, which includes all of its terminals, is not included or covered by the said E.O.

Philippine Shippers Bureau (PSB)

361 Trade and Industry Building , Sen. Gil J. Puyat Avenue, Makati City, Philippines 1200 The Philippine Shippers Bureau (PSB) is an agency under the Department of Trade and Industry (DTI) that implements the reservation of government cargoes for import and export to

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Philippine flag vessels through its freight booking consolidation Center. The PSB was established as a regular bureau by virtue of Executive Order no. 514 issued on 26 March 1992, making it a line agency of the DTI. It used to be an attached agency known as the Philippine Shippers' Council (SHIPPERCON) created under Presidential Decree no. 165 as amended by PD 833. Its mandate according to PSB policies is to promote and protect the common interests of Philippine exporters, importers, and other commercial users of water transport, and to undertake appropriate measures to develop trade through economical and efficient carriage of merchandise. The following are the programs rendered by PSB to the public: a.) Consultation and negotiation with international and regional shipping and transport associations - PSB conducts consultation, dialogue, and negotiation with its international and regional counterparts as well as shipping and transport associations on matters of mutual interests to exporters, importers, and other commercial users of sea transport, particularly on freight rates, adequacy of services and reasonable terms and conditions of carriage. b.) Supply Chain - Under this program, PSB shall determine the costs involved in the distribution/ transport of some basic and prime commodities and recommend more efficient distribution that would mean assured supply of these commodities at reduced transport cost. c.) Assistance to Shippers - PSB provides assistance to shippers in terms of freight booking, calculation of transportation costs, freight forwarding, containerization, documentation, packing, marking, and labeling, and other related services in order to facilitate the transport of cargo to, from, and within the Philippines. d.) Mediation - PSB conducts mediation proceedings to resolve complaints and disputes between and among shippers, freight forwarders, shipping lines, and other transport service providers. The nature of complaints include non-delivery, loss and damage to cargo, overcharging, delay in delivery, unethical conduct, non-payment of fees and charges and maritime fraud. e.) Implementation of PD 1466 - PSB is the implementing agency of PD 1466 which requires that all government cargoes and those cargoes owned by private entities with government loan, credits and guarantees be loaded on RP-flag vessel, otherwise, a waiver must be secured from PSB whenever such vessels are not available and/or suitable. f.) Accreditation of freight forwarders - PSB is in-charge of accreditation of sea freight forwarders categorized as non-vessel operating common carrier, international freight forwarder, and domestic freight forwarder.

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Land Transportation Office (LTO)

East Avenue, Diliman, Quezon City, Philippines The Land Transportation Office (LTO) is an attached agency of the Department of Transportation and Communications (DOTC) which is responsible for optimizing the land transportation service and facilities and to effectively implement the various transportation laws, rules and regulations. The LTO envisions a well-developed transportation system that will play a vital role in improving the quality of life of the Filipino people, especially in providing a more viable means of land transport and a secured travel for our transport users and commuters. LTO is one among the two offices created under the Land Transportation Commission (LTC) until its abolishment on 1987. The other office as herein said belonging to LTC was the Land Transportation Franchising and Regulatory Board (LTFRB). LAW ENFORCEMENT AND ADJUDICATION OF CASES

Transactions Settlement of Admitted Cases (MOTOR VEHICLE (MV) / PLATE) Settlement of Admitted Cases (DRIVERS LICENSE (DL)) Settlement of Contested Cases Settlement of Impoundable Violation Law Enforcement Certification/Clearance

SETTLEMENT OF ADMITTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. Photocopy of Official Receipt (OR) of the motor vehicle 4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. Official Receipt of payment of fines and penalties 7. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC) Procedure 1.Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall be issued to the driver duly signed by the Evaluator. But, if it is more than fifteen (15) days, the transaction shall pass through the Hearing Officer and a Resolution and/or Judgment shall be issued duly signed by the Approving Officer. 2. Proceed to the Cashier to pay the corresponding fines and penalties.

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3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated motor vehicle plate/s. Submit the following documents: a. Temporary Operators Permit (TOP) pink copy b. Resolution/Judgment c. Official Receipt of payment of fines and penalties d. Photocopy of the OR/CR of the motor vehicle e. Certificate of Attendance (Seminar/Exam result) if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the confiscated motor vehicle plates.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the redemption of the confiscated motor vehicle plate/s. f.Motor Vehicle Inspection Report (MVIR)(if the violation committed has an accessory penalty which is a motor vehicle related) If the violation committed has an accessory penalty which is a motor vehicle related, e.g. violation is no seatbelt installed and broken windshield, the driver / operator is required to correct the said defects. After the correction of defects, the apprehended unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection wherein an MVIR shall be issued to the driver / operator. Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions SETTLEMENT OF ADMITTED CASE DRIVERS LICENSE (DL) Requirements 1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 3. Official Receipt of payment of fines and penalties 4. Certificate of Attendance Seminar/Examination 5. Other pertinent documents / certification such as photocopy of Official Receipt (OR) and Certificate of Registration (CR). Procedure 1. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall be issued to the driver duly signed by the Evaluator. But, if it is more than fifteen 15) days, the transaction shall pass through the Hearing Officer and a Resolution and/or Judgment shall be issued duly signed by the Approving Officer.

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2. Proceed to the Cashier to pay the corresponding fines and penalties. 3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated Drivers License. Submit the following documents: a.Temporary Operators Permit (TOP) pink copy b. Resolution/Judgment c. Official Receipt of payment of fines and penalties d.Certificate of Attendance (Seminar/Exam result) if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand the written examination prior to the release of the confiscated drivers license.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the redemption of the confiscated drivers license. Venue

LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions

SETTLEMENT OF CONTESTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. Photocopy of Official Receipt (OR) of the motor vehicle 4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. Official Receipt of payment of fines and penalties 7. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC). Procedure 1. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. 2. A Notice of Hearing duly signed by the Hearing Officer, shall be issued to the driver/operator indicating the date and time (Schedule) of the Hearing. SETTLEMENT OF IMPOUNDABLE VIOLATION (Impounded Motor Vehicle) Requirements

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1. 2. 3. 4. 5. 6. 7. 8. 9.

Original copy of Impounding Receipt of Motor Vehicle (IRMV) Note: If IRMV was lost, secure an Affidavit of Loss IRMV Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP Resolution and/or Judgment from the Traffic Adjudication Service (TAS) Official Receipt of payment of fines and penalties Original and photocopy of Certificate of Registration (CR) of the motor vehicle Original and photocopy of Official Receipt (OR) of the motor vehicle Stencil of the engine and chassis number of the motor vehicle validated by the motor vehicle custodian and/or impounding officer If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR).

Procedure 1. Present the issued TOP (pink copy) and the IRMV, together with all other pertinent documents to the Evaluator. 2. A Resolution and/or Judgment shall be issued to the driver duly signed by the Approving Officer. 3. Proceed to the Cashier to pay the corresponding fines and penalties. 4. Proceed to the Law Enforcement Custodial Section (LECS) / Releasing Officer for approval of the release of impounded motor vehicle and to redeem other confiscated items. Submit the following documents: a. Impounding Receipt of Motor Vehicle (IRMV) b. Temporary Operators Permit (TOP) pink copy c. Resolution/Judgment d. Official Receipt of payment of fines and penalties e. Photocopy of the OR/CR of the motor vehicle f. Stencil of the engine and chassis number of the motor vehicle validated by the motor vehicle custodian and/or impounding officer g. Certificate of Attendance (Seminar/Exam result) - if the violation committed was a running/moving violation Note:If the violation committed was a running violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the impounded motor vehicle and confiscated drivers license/plates.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the release of the drivers license/mv plates. h. Motor Vehicle Inspection Report (MVIR) (if the violation committed has an accessory penalty which is a motor vehicle related) If the violation committed by the apprehended driver has an accessory penalty which is a motor vehicle related, e.g. violation is no seatbelt installed and broken windshield, the driver/owner is required to surrender the two (2) motor vehicle plates to

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the Law Enforcement Plate Releasing Unit (LEPRU) before the release of the impounded unit because there is a need to correct the defects cited in the IRMV/TOP/Resolution. Correction of defects (as indicated in the IRMV/TOP/Resolution) shall be done after the apprehended unit was released from the LTO Impounding Area. Said unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection where an MVIR shall be issued to the driver / operator. This shall be presented to the LECS for the release of the motor vehicle plate/s. Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions LAW ENFORCEMENT CERTIFICATION/CLEARANCE (Application for Duplicate Plates for Private and For Hire Motor Vehicle) Requirements 1. Affidavit of Loss Plate duly notarized executed by owner/operator/authorized representative 2. Certified true copies of the Official Receipt (OR) and Certificate of Registration (CR) of the motor vehicle The presentation of the original copies should be mandatory for purposes of authentication. 3. Photocopy of the Deed of Sale if the affidavit is executed by the buyer the registered 4. Motor Vehicle Inspection Center (MVIC) Report (if in Metro Manila) Motor Vehicle Inspection Report (if in the Regions) 5. Clearance from the Metropolitan Manila Development Authority (MMDA) - if in Metro Manila 6. A Board Resolution and Secretarys Certificate stating the person authorized to sign for and in behalf of the Corporation (if the OR/CR is under the name of the company)

Procedure 1.The registered owner/operator/authorized representative shall proceed to the following for verification of pending apprehension/s of motor vehicle (if there is any): a. Law Enforcement Service (LES) Plate Releasing Unit (if in Metro Manila) b.Anti-Smoke Belching Unit (ASBU), Traffic Safety Division for smokebelching apprehensions (if in Metro Manila) c. Operations Division (if in the Regions) 2. If there is no pending apprehension/s, the applicant shall proceed to the Law Enforcement Clearance Unit to file an LES Certification/Clearance. If there is pending apprehension/s, the applicant shall proceed to the Traffic Adjudication Service (TAS) to settle the apprehension/s. After the settlement of apprehension/s, the owner/operator/authorized representative may return to the LES Clearance Unit for theCertification/Clearance. 3. Pay the Certification/Clearance fee at the Cashier.

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4.Return to the LES Clearance Unit to obtain the printed Certification/Clearance. Upon securing the LES Certification/Clearance, the applicant shall proceed to the Motor Vehicle Inspection Center (MVIC) for the inspection of his motor vehicle. After the completion of the requirements, the owner/operator/authorized representative shall file his application in the LTO District Office which originally issued the motor vehicle license plate/s. However, in case the owner/operator had changed residence or the motor vehicle had alreadybeen sold or transferred to a new owner who is residing in a place far away from the initial registering agency, the application can be filed in the LTO District Office nearest his place of residence or place of abode. If the application filed in an LTO District Office is different from the original registering agency, the process of confirmation of the fact of the issuance of the said license plate and the exact alphanumeric should be strictly followed. Note:No application for duplicate plate shall be processed without the required request for confirmation and the official reply from the original issuing agency. If only one (1) piece of the license plate is lost, the other one should be surrendered to the LTO District Office where the application is filed. If both plates were lost, the same should be stated in the Affidavit of Loss and supported by a certification from the LTO motor vehicle inspector of the fact that at the time of inspection, both plates were not attached to the motor vehicle duly approved by the District Head. Venue

Law Enforcement Service (LES) Clearance Unit, LTO Central Office, East Avenue Q.C. LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office

Philippine Ports Authority (PPA)

Bonifacio Drive, South Harbor, Port Area, Manila, 1018 Philippines The Philippine Ports Authority (PPA) is a government-owned corporation and currently an attached agency of the Department of Transportation and Communications (DOTC) by virtue of Executive Order No. 159 with the manifestation as a function of undertaking all port construction projects under its port system, relieving DPWH of this responsibility.

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PPA was created under Presidential Decree No. 505 which was subsequently amended by P.D. No. 857 under which the decree broadened the scope and functions of the PPA to facilitate the implementation of an integrated program for the planning, development, financing, operation and maintenance of ports or port districts for the entire country. The agency expresses the public, the following mission, vision, and mandate: Mission - "We commit to provide reliable and responsive services in our ports, sustain development of our port communities and the environment and be a model corporate agency of the government." Vision - "By 2030, customers doing business in our ports shall experience full and sustained, productivity, efficiency, comfort, connectivity, safety and security". Mandate - "To establish, develop, regulate, manage and operate a rationalized national port system in support of trade and national development" SERVICES OFFERED: To provide services (whether on its own, by contract, or otherwise) within the Port Districts and the approaches thereof, including but not limited to: berthing, towing, mooring, moving, slipping, or docking any vessel; loading or discharging any vessel; sorting, weighing, measuring, storing, warehousing, or otherwise handling goods.

Philippine Coast Guard (PCG)

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139 25th St. Port Area Manila, 1018 Manila Philippines The Philippine Coast Guard (PCG) is a government agency, created by virtue of Republic Act 9993 or also known as the Philippine Coast Guard Law of 2009, which aims to enforce all pertinent laws within the Philippine waters, including maritime security operations, safeguarding the life and property at sea and protecting the marine environment and resources. The Department of Transportation and Communications is the agency attached to PCG whose function is the maintenance and expansion of expansion of viable, efficient, and dependable transportation and communications systems as effective instruments for national recovery and economic progress. The Philippine Coast Guard is composed of different units performing a duly assigned tasked in line with the agency's missions and these are: a.) Maritime Security and Law Enforcement Command (MSLEC); b.) Marine Environmental Protection Command (MEPCOM); c.) Maritime Safety Services Command (MSSC); d.) Coast Guard Education and Training Command (CGETC); and e.) Philippine Coast Guard's Special Operations Group (CGSOG). f.) Philippine Coast Guard Auxiliary (PCGA) Among the units abovementioned, the PCGA serves as an exception as to its composition and purpose. The Philippine Coast Guard Auxiliary is a non-governmental support group of the PCG composed of volunteer civilian organization. It uses a military structure for organizational purposes like other volunteer sea rescue organizations around the world whose endeavors include search and rescue, environmental protection, disaster relief, community service, and marine safety. SERVICES OFFERED: To issue permits for the salvage of vessels and to supervise all marine salvage operations, as well as prescribe and enforce rules and regulations governing the same.

To render aid to persons and vessels in distress and conduct search and rescue in marine accidents within the maritime jurisdiction of the Philippines, including the high seas, in accordance with applicable international conventions. In the performance of this function, the PCG may enlist the services of other government agencies and the merchant marine fleet. To investigate and inquire into the causes of all maritime accidents involving death, casualties and damage to properties.

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To assist in the enforcement and maintenance of maritime security, prevention or suppression of terrorism at sea, and performance of law enforcement functions in accordance with pertinent laws, rules and regulations. To assist in the enforcement of laws on fisheries, immigration, tariff and customs, forestry, firearms and explosives, human trafficking, dangerous drugs and controlled chemicals, transnational crimes and other applicable laws within the maritime jurisdiction of the Philippines. To board and inspect all types of merchant ships and watercrafts in the performance of its functions. To enforce laws and promulgate and administer rules and regulations for the protection of marine environment and resources from offshore sources of pollution within the maritime jurisdiction of the Philippines. To develop oil spill response, containment and recovery capabilities against shipbased pollution.

Maritime Industry Authority (MARINA)

984 Parkview Plaza, Taft Avenue corner Kalaw Street, Manila, Philippines

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Maritime Industry Authority (MARINA) is an agency tasked in the registry of Philippines ships, and responsible for integrating the development, promotion and regulation of the maritime industry in the Philippines. MARINA was created by virtue of Presidential Decree No. 474 to integrate the development, promotion and regulation of the maritime industry in the country. Presently, under Executive Order No. 75, the Department of Transportation and Communication (DOTC) is designated, through MARINA, as the single Administration in the Philippines responsible for oversight in the implementation of the 1978 international convention on standards of training, certification and watchkeeping for seafarers, as amended. The agency's objectives are as stated below: Socio Economic Impact Attractive PH ship registry PH as a major center for ship building and ship repair Sustained development of globally competitive seafarers Modern and vibrant domestic merchant fleet as part of a seamless transport system Process Foster a globally competitive maritime industry Provide wider and timely service to our clients Strengthen stakeholders' ownership of maritime policies, programs and projects Ensure compliance with safety and environmental standards Organization Finance Rationalize budgeting process for optimum use Augment resources through use of income, trust funds and other SERVICES OFFERED: Applications filed with domestic shipping office I. Ii. Iii. Iv. V. Vi. Application for authority to acquire thru importation/outright purchase Application for authority to acquire thru lease-purchase/lease-irrevocablepurchase/bareboat charter/renewal/extension of bareboat charter Application for special permit/exemption permit/renewal/extension of special/exemption permit Application for accreditation under mc 79 Application for accreditation under mc 9 Application for extension of validity of authority to acquire vessel Ensure sufficient manpower complement Enhance competency, motivation and values of personnel Develop an IT-enabled agency

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Vii. Viii. Ix. X. Xi. Xii. Xiii. Xiv. Xv. Xvi.

Application for dfa indorsement for issuance of provisional certificate of phil. Registry (pcpr) Application for exportation of vessel Application for pre-termination of bareboat charter contract Application for employment of supernumeraries/expatriates on board domestic vessels Application for permanent conversion of vessels trading status from overseas to domestic trade Application for local sale of imported vessel Application for importation of marine engine/spare parts Application for sub-charter out of bareboat chartered vessel (domestic operation) Application for amendment of any provision of charter contract under pd 760, as amended Application for amendment of marina approval/authorities

Xvii. Application for amendment of special permit/exemption permit Xviii. Application for boi indorsement for companys registration Xix. Xx. Application for indorsement to dof for release of imported spare parts/marine engine and other related items for emergency repair of foreign flag vessel Application for boi indorsement of vessel availment of tax free importation

HOW TO AVAIL OF SUCH SERVICES APPLICATIONS FILED WITH FRANCHISING OFFICE I. APPLICATION FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)/PROVISIONAL AUTHORITY (PA)/SPECIAL PERMIT (SP) Pre-Acceptance Requirements 1. Application Must be duly notarized and verified; Must contain a Certification of Non-Forum Shopping, pursuant to Supreme Court Administrative Circular No. 04-94; Must contain an Explanation of Service to affected parties, if any, pursuant to Section II, Rule 13, of the Revised Rules of Court (Only letter

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of application is required in case of small banca operators(15 GT and below) and/or those covered under the legalization program) 2. Vessel Documents Certificate of Inspection Radio/Ship Station License (for vessels 36 GT and above) 3. Provisional/Final Class Certificate (if required) 4. Passenger insurance coverage at P100,000.00/passenger covering the authorized passenger capacity per vessels CI (for passenger/passenger cargo vessels per MC 149) 5. Oil Pollution Cover (for tankers and barges carrying oil and/or petroleum products) Certificate of Coverage against Third Party Liability (for Liquefied Petroleum Gas (LPG) Carriers) amount of coverage based on MC 128 6. PPA Certification on berthing space availability 7. Financial evaluation, documents 8. NAMRIA Certificate of distance (for pioneer links/routes), 9. Three colored photographs of the vessel 11. Feasibility study (for two or more operators) 12. Night Vision equipment (for High-Speed Crafts operating at nighttime) Post-Approval Requirements (previously pre-acceptance requirements) 1. Coastwise License 2. Certificate of Compliance with MARINA MC No. 65/65-A 3. DOT Accreditation Certificate 4. Jurisdictional Compliance (publication of the notice of hearing, proof of notice to affected parties to be presented during the initial hearing) 5. Others

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Office for Transportation Security

Aurora Boulevard corner Andrews Avenue Aurora Blvd Pasay City 1300 (02) 855 2435 The Office for Transportation Security (OTS) is the single authority responsible for the security of the transportation systems of the Philippines, including but not limited to: Civil Aviation, Sea Transport and Maritime Infrastructure, Land Transportation, Rail System and Infrastructure. SERVICES OFFERED: LIST OF FRONTLINE SERVICES Airport Passenger and Baggage Screening at Airport Station Evaluation and Approval of Ship Security Assessment Evaluation and Approval of Port Facility Security Assessment Issuance of International Ship Security Certificate / National Ship Security Certificate Issuance of Statement of Compliance of Port Facility Issuance of Certificate of Security Compliance Security Survey/Inspection with Threat and Risk Assessment HOW TO AVAIL OF SUCH SERVICES: Office: Civil Aviation Security Bureau Frontline Service: Airport Passenger and Baggage Screening at Airport Station Clients: Airport Users Requirements: Travel Documents if needs arises Schedule of Availability of Service: 24/7 operation Fees: None Total Processing Time: 4.3 minutes Office: Maritime Transportation Security Bureau Services: Evaluation and Approval of Ship Security Assessment Clients: Shipping Company Requirements: Letter of Application for Approval of SSA Ship Security Assessment Certificate of Vessel Registry Marina Accreditation of Shipping Company

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Accomplished On-scene Security Survey Check-off List Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 6 days Office: Maritime Transportation Security Bureau Services: Evaluation and Approval of Port Facility Security Assessment Clients: Port Operators Requirements: Permit to Operate Information Sheet Port Facility Security Assessment Report Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 6 days Office: Maritime Transportation Security Bureau Services: Issuance of National Ship Security Certificate (NSSC) Clients: Shipping Company Requirements: Letter Request of Application for Issuance of NSSC Ship Security Plan Accomplished Check-off List of SSP Approved Ship Security Assessment Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 10 days Office: Maritime Transportation Security Bureau Services: Issuance of Statement of Compliance of a Port Facility (SCPF) Clients: Port Operators Requirements: Letter request Approved Port Facility Security Assessment Schedule of Availability of Service: Monday - Friday (8:00-5:00) Fees: None Total Processing Time: 10 days Office: Land Transportation Security Bureau Services: Issuance of Certificate of Security Compliance Clients: MRT/LRT/PNR/Bus Operators Requirements: Security Assessment Plan Schedule of Availability of Service: Monday-Friday (8:00-5:00) Fees: None Total Processing Time: 8 days & 20 mins

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Office: Intelligence and Operations Bureau Services: Security Survey/Information Clients: Three Modes of Transportation Requirements: Letter Request Security Assessment/Security Plan Schedule of Availability of Service: Monday-Friday (8:00-5:00) Fees: None Total Processing Time: 8 days

CIVIL AVIATION AUTHORITY OF THE PHILIPPINES

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(Formerly Air Transportation Office) Location: Old Mia Road Pasay 1300 On March 4, 2008, President Gloria Macapagal-Arroyo signed into law Republic Act 9497 the CIVIL AVIATION AUTHORITY Act of 2008. This law stands to update and strengthen the international framework of the country's civil aviation industry. In its declaration of policy, the agency was provided jurisdiction over the restructuring of the civil aviation system, the promotion, development and regulation of the technical, operational, safety, and aviation security functions under the civil aviation authority. It is created an independent regulatory body with quasi-judicial and quasi-legislative powers and possessing corporate attributes. CAAP Functions (Republic Act No. 9497):

Establish and prescribe rules and regulations for the inspection and registration of all aircraft owned and operated in the Philippines and all air facilities; Establish and prescribe the corresponding rules and regulations for the enforcement of laws governing air transportation; Determine, fix and/or prescribe charges and/or rates pertinent to the operation of public air utility facilities and services; Administer and operate the Civil Aviation Training Center (CATC); Operate and maintain national airports, air navigation and other similar facilities in compliance to ICAO; Perform such other powers and functions as may be prescribed by law.

It promotes, accelerates, and regulates the construction industry. Its implementing boards are the Philippine Contractors Accreditation Board (PCAB), Philippine Overseas Construction Board (POCB), the Philippine Domestic Construction Board (POCB), and the Construction Industry Arbitration Commission (CIAC). The CIAP and its four implementing boards provide various regulatory and developmental services for the construction industry. Generally, CIAP provides information on industry policies, industry performance and prospects, contractors profiles, blacklisted contractors, and contractors performance ratings. One of its vital roles in the construction industry is the regulation of the domestic contracting sector through the issuance of licenses to contractors and the contractors' registration and classification by the Philippine Contractors Accreditation Board (PCAB) for government projects. CAAP Programs: Human Resource Development for ANS Specialist

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The ANSS-HRD Project provides for training courses for Air Navigation Systems Specialists (ANSS) in order to produce a sufficient number of qualified and competent personnel who will operate, maintain and properly manage the facilities of air traffic communications, navigation, and surveillance (CNS). This is in recognition that human factors and training are essential for the safety, efficiency, and regularity of air transport.

Airport Emergency Preparedness Program (AEPP)

The CAAP, in compliance with the International Civil Aviation Organization (ICAO) of which the Philippines is a member, is conducting an Emergency Air Crash Exercise in line with its Airport Emergency Preparedness at the General Santos Puerto Princesa and Davao Airports. The CAAP is undertaking these activities in coordination with the Office of Civil Defense, Department of Health (STOP-D.E.A.T.H.) and the Philippine National Red Cross. The establishment of an Airport Emergency Preparedness Program (AEPP) will ensure that airport and its surrounding communities are able to cope with an emergency occurring at the airport or its vicinity and identify the responsibilities and required action of all agencies and personnel involved. The AEPP which contains emergency planning procedures is vital as it minimizes the effect of an emergency. The purposes of such plans are to save lives and maintain aircraft operations.

SERVICES OFFERED: Air Navigation Services is mandated to establish, operate, maintain and flight check air navigation system and equipment nationwide to provide safe, reliable, expeditious, and efficient service in conformance with International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARPs). Flight Standards Inspectorate Service is created to assist the Director General of the Civil Aviation Authority of the Philippines in carrying out the responsibilities of his office for certification and inspection of aircraft, airmen and air operators. Air Traffic Service is tasked with the provision and management of Air Traffic Services in accordance with established national and ICAO standards and recommended practices, administration and implementation of operational plans and programs, establishment and proper utilization of controlled and navigable airspace within the Manila Flight Information Region. Development of ATS rules, regulations, procedures, standards and policies, and provision of training and career development of ATS personnel. Aerodrome Development and Management Service develops and maintains all national airports based on international standards, thereby providing the public with safe and convenient facilities.

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Operations and Rescue Coordination Center provides an organized emergency response system for aviation, maritime and related calls for assistance in compliance with ICAO and other international conventions and agreements. Aeronautical Information or the AIS ensures the flow of information necessary for the safety, regularity and efficiency of international air navigation. Civil Aviation Training Center (CATC-Manila) is the training arm of CAAP which provides on a regional basis the advanced training courses in the areas of management, instruction and other aviation disciplines. The CAAP also includes online services such as Airmen Licensing System, CAAP Reporting System PROCEDURE IN FILING A COMPLAINT: A formal complaint may be filed in the Enforcement and Legal Service of the Civil Aviation Authority of the Philippines. It shall then be forwarded for investigation to the proper department such as the International Civil Aviation Coordinating Staff, Aircraft Accident and Inquiry Investigation Board, Flight Inspection and Calibration Group, Aerodrome and Air Navigation Safety Oversight Office, CAAP Security and Intelligence Service or the Civil Aviation Training Center. HOW THE AGENCY RESOLVES THE COMPLAINT: When the Director General finds that any aircraft, aircraft engine, propeller or appliance, used or intended to be used by any operator in civil aviation, is not in a condition for safe operation, the Director General shall notify the operator. Such aircraft, aircraft engine, propeller or appliance then shall not be used in civil aviation or in such manner also to endanger civil aviation, unless found by the Director General to be in a condition for safe operation. Whenever the Director General is of the opinion that an emergency amounting to clear and present danger exists requiring immediate action with respect to safety in civil aviation, the Director General shall have the power, either upon complaint or upon the Director General's initiative, without answer or other form of pleading, hearing, or the making or filing of report, at once make such just and reasonable orders, rules or regulations as may be essential in the interest of safety in civil aviation to meet such emergency: Provided, That the Director General shall immediately thereafter initiate proceedings relating to the matter giving rise to any such order, rule or regulation. In determining the amount of any such penalty, the Director General shall take into account the nature, circumstances, extent and gravity of the violation and, with respect to the person found to have committed the violation, the degree of culpability, history of prior offenses ,

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ability to pay, effect on ability to continue to do business, and such other matters as justice may require. The Board, on an appeal properly taken by an interested party from a decision, judgment or order of the Director General, shall have the power to review, confirm, modify, revise, amend or reverse, as the case may be decisions, judgments and or orders of the Director General; confirm, remit, mitigate, increase or compromise, as the case may be, fines imposed by the Director General pursuant with the provisions of this Act; and review, confirm, modify, revise, amend or reverse, as the case may be, impositions by the Director General of liens on personal and real properties of entities, persons, corporations or partnerships in default, or those who have failed to perform their obligations pursuant to rules and regulations promulgated under this Act, or those who shall have failed to pay the fines or other pecuniary penalties for violation thereof. In no case shall the Director General participate in the hearing and adjudication of an appealed case before the Board where the subject of appeal is a judgment or decision rendered by his office. In such case, it requires four concurring votes of the members of the Board who actively participated in the deliberation of the appealed case before the judgment or decision of the Director General can be modified or reversed. The Board shall exercise its appellate powers with speedy disposition. For the purpose, the Board shall resolve cases before it within one month from receipt of notice of appeal or from knowledge of the questionable or contested decisions, judgments and/or orders issued and unjust fines imposed by the Director General.

Ninoy Aquino International Airport (NAIA)

Andrews Avenue, Pasay City 1300 Phone: (02) 877 7888

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The Ninoy Aquino International Airport also known as Manila International Airport, is the airport serving the general area of Manila and its surrounding metropolitan area. Located along the border between the cities of Pasay and Paraaque, about seven kilometers south of Manila proper, and southwest of Makati, NAIA is the main international gateway for travelers to the Philippines and is the hub for all Philippine airlines. It is managed by the Manila International Airport Authority (MIAA), a branch of the Department of Transportation and Communications (DOTC). AIRLINE SERVICES: The following airlines serve Ninoy Aquino International Airport (as of January 2007): Terminal 1

Air Macau (Macau) Air Niugini (Hong Kong, Port Moresby) Asiana Airlines (Busan, Seoul-Incheon) Cathay Pacific (Hong Kong) Cebu Pacific (Bangkok-Suvarnabhumi, Guangzhou, Hanoi [ends August 17], Ho Chi Minh City, Hong Kong, Jakarta, Kaohsiung, Kota Kinabalu, Kuala Lumpur, Macau, SeoulIncheon, Shanghai-Pudong, Singapore, Taipei-Taoyuan, Xiamen [ends August 3]) China Airlines (Kaohsiung, Taipei-Taiwan Taoyuan) China Southern Airlines (Beijing, Guangzhou, Xiamen) Continental Airlines

Continental Airlines operated by Continental Micronesia (Guam, Koror, Yap) Emirates (Dubai) Etihad Airways (Abu Dhabi) EVA Air (Taipei-Taiwan Taoyuan) Gulf Air (Manama, Muscat) Hawaiian Airlines (Honolulu) Japan Airlines

Japan Airlines operated by JALways (Tokyo-Narita) Jetstar Asia Airways (Singapore) KLM Royal Dutch Airlines (Amsterdam)

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Korean Air (Seoul-Incheon) Kuwait Airways (Bangkok, Kuwait) Malaysia Airlines (Kota Kinabalu, Kuala Lumpur) Northwest Airlines (Detroit, Los Angeles, Nagoya-Centrair, Tokyo-Narita) Qantas (Brisbane, Sydney) Qatar Airways (Doha) Royal Brunei (Bandar Seri Begawan) Saudi Arabian Airlines (Dammam, Jeddah, Riyadh) Singapore Airlines (Singapore) Thai Airways International (Bangkok, Osaka-Kansai)

Terminal 2 "Centennial Terminal"

North Wing Philippine Airlines (Bangkok, Beijing, Busan, Fukuoka, Guam, Ho Chi Minh City, Hong Kong, Honolulu, Jakarta, Las Vegas, Los Angeles, Melbourne, NagoyaCentrair, Okinawa, Osaka-Kansai, San Francisco, Seoul-Incheon, Shanghai-Pudong, Singapore, Sydney, Taipei-Taiwan Taoyuan, Tokyo-Narita, Vancouver, Xiamen) South Wing

Philippine Airlines (Bacolod, Butuan, Cagayan de Oro, Cebu, Cotobato City, Davao, Dipolog, General Santos, Iloilo, Kalibo, Laoag, Legazpi, Puerto Princesa, Roxas City, Tacloban, Tagbilaran, Zamboanga) Air Philippines (Bacolod, Cagayan de Oro, Davao, Dumaguete, General Santos, Iloilo, Naga, Puerto Princesa, Tugueragao, Zamboanga)

Domestic Terminal

Asian Spirit (Baguio, Basco, Busuanga, Calbayog, Catarman, Davao, Malay, Masbate, Pagadian [seasonal], San Fernando, San Jose (Antique), Surigao, Virac)

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Cebu Pacific (Bacolod, Butuan, Cagayan de Oro, Cebu, Cotabato City, Davao, Dipolog, Dumaguete, General Santos, Iloilo, Kalibo, Laoag, Legazpi, Puerto Princesa, Roxas City, Tacloban, Tagbilaran, Zamboanga City) Interisland Airlines (Malay, Tablas) South East Asian Airlines (Basco [seasonal], Busuanga, El Nido, Malay, Manila-Clark, Taytay)

PROCEDURE IN FILING A COMPLAINT: Written or verbal complaints may be forwarded to its legal office through contact numbers: +63.2.833-2966, +63.2.8771-738 legal@miaa.gov.ph

PHILIPPINE AEROSPACE DEVELOPMENT CORPORATION Location: PADC Hangaar 2, General Aviation Area, Domestic Road, Pasay City, Philippines 1300 The Philippine Aerospace Development Corporation (PADC) was established in 1973 as the government's arm for the development of the Philippine Aviation Industry. The driving motives for its establishment are self-reliance, national security and technology transfer. PADC established a maintenance, repair and overhaul center for Allison 250 series turbine engines, as well as Lycoming and Continental piston engines up to four hundred (400) HP rating. As the Allison Authorized Maintenance and Overhaul Center (AMOC) in the Philippines, PADC undertook the Foreign Military Sales (FMS) program on the overhaul of the Allison 250-C30 engines of the Sikorsky helicopters and the Allison 250-B17 engines of the Nomads, for the Philippine Air Force. In addition, PADC maintains a complete facility for the repair and overhaul of piston engine, fuel accessories, landing gears and propellers bearing the Hartzell, Mc Caulley and Hamilton brands. PADC has gained wide experience in aircraft assembly, fabrication and structural repair. To date, PADC's major accomplishments include the assembly of forty-four (44) BO-105 helicopters and sixty-seven (67) BN Islander aircraft under a licensing agreement with Messerchemitt Bolkow Blohm (MBB) of Germany and Pilatus Britten Norman (PBN) of England, respectively. In a joint venture with Agusta / SIAl Marchetti of Italy, PADC completed the assembly of eighteen (18) units SF 260 TP single-engine turbo-prop trainer aircraft and twentyfour (24) S-211 jet trainers for the Philippine Air Force. PADC also completed the assembly of six (6) units Lancair ES and two (2) units Lancair IV aircraft for the Philippine National Police. Other major accomplishments include the repair of four (4) units DC9 aileron trim tabs, manufacturing of ten (10) units SF-260 vertical fin, Inspection Repair as Necessary (IRAN) of

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two (2) units F-27 Fokker Aircraft. Up to the present, PADC continues to do the IRAN for the BN Islander Aircraft Series. Aside from manufacturing, PADC is also an exporter of helicopter components, i.e. helicopter tail booms and fiberglass components. PADC has also accomplished Non-traditional projects, which include the manufacturing of one thousand (1,000) units Fiberglass chicken feeders and fifty (50) units Fiberglass bus panels. PADC is an attached agency of the Department of Transportation and Communications (DOTC). DOTC Secretary sits as the Chairman of the Board of Directors. A highly trained and experienced technical workforce, many of whom were trained abroad, are employed by PADC. Its facilities are located in the General Aviation Area at the Manila Domestic-Airport.

SERVICES OFFERED: Overhaul, repair and functional test of the following Piston Engines: 1. Textron Lycoming 2. Teledyne Continental Overhaul, repair and functional test of the following Continental and Lycoming Fuel Accessories. 1. Fuel Pump 2. Fuel Injector 3. Fuel Manifold Valve/Flow Divider 4. Fuel Nozzle 5. Carburetor 6. Fuel Metering Unit 7. Air Throttle Overhaul and repair of Propeller and Propeller Governor 1. Hartzell 2. Mc Cauley 3. Hamilton Overhaul, repair and functional test of Landing Gear (Cessna Aircraft, BN Islander and other small aircraft) Overhaul, repair and bench check of Starters, Alternators and Magnetos (All Types)

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Non Destructive Inspection using any of the following methods: 1. Fluorescent Penetrant Inspection 2. Magnetic Particles Inspection 3. Eddy Current Inspection 4. Visual Inspection Repair and Calibration of Precision Measuring Equipment 1. Pressure Gauges (0-5000 psi) range. Wet only Machining of Aircraft Parts Aircraft Assembly (Complete Knock Down)

Light Rail Transit Authority (LRTA)

LRTA Compound, Aurora Boulevard, Pasay City, Metro Manila,Philippines LRTA Compound, Marcos Highway, Santolan, Pasig City, Philippines The Light Rail Transit Authority is recognized as the premiere rail transit in the country providing reliable, efficient, dependable, and environment-friendly mass rail services to all residents of Metro Manila. LRTA is organized as a government-owned and controlled corporation under the Department of Transportation and Communications (DOTC), as an attached agency. It is in charge of construction, maintenance, and operation of light rail transit system within the country. LRTA line 1 operates from Baclaran to Monumento, but subsequently extended to Muoz station connecting the Metro Rail Transit (MRT) which is a separate entity from LRTA. While with respect to its line 2, its rail transit operates from Recto to Santolan station. SERVICES OFFERED: The following are the services made available to public commuters of LRTA: a.) Lost & Found Services - Items found and/or surrendered to us can be claimed at the Public Relations Office located at the Central Terminal in Arroceros, Manila.

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b.) Special Seats - Seats behind the train operator's cabin are reserved for the following passengers: 1.) Senior Citizens; 2.) Disabled Persons; and 3.) Pregnant Women/ Women with Infants. Also, a designated all-female section is located at the lead vehicle of the train immediately behind the special section. c.) Free Newspapers - in cooperation with Philippine Daily Inquirer, Libre newspapers are available only at selected station of both LRT lines 1 & 2 until supply lasts. SERVICE ROUTE LRT LINE 1 Originally, Line 1 has a length of about 13.95 km and runs from Baclaran in Pasay City to Monumento in Caloocan City. Pasay City lies in the south-west section of Metro Manila, close to the airport. From there, the line runs in a north-western direction, parallel to the Bay but at some distance from it along Taft Avenue to the Manila City Hall, where the central terminal is located, then through Arroceros Street, across the Pasig River, entering the Santa Cruz district at Feati University. From there, it follows Rizal Avenue and Rizal Avenue Extension in a northernly direction to Monumento in Caloocan City. Under the LRT North Extension Project, a further 5.7 km elevated line has been constructed from Monumento Station of Line 1 to North Avenue of Line 3, with 3 additional stations namely: Balintawak, Roosevelt and a Common Station. The opening of Balintawak Station and Roosevelt Station on March 22, 2010 and October 22, 2010 respectively, has brought closer to the goal of "closing the loop", connecting LRT Line 1 from Baclaran to Roosevelt to the Metro Rail Transit that runs along EDSA. With the nearing completion of the Common Station, seamless connection between the two lines will soon be realized. LRT LINE 2 Line 2 has a total length of about 13.8 km and when fully operational, will run from Santolan, Pasig City to Recto in Manila. As of date, however, Phase 1 of the line has started operating from its Santolan Station in Pasig, heading in a northwest direction towards Katipunan, and finally, in a southwesterly direction along Aurora Boulevard, to Cubao. It extends from Santolan, Pasig City in the east to Recto, Manila in the west with 11 stations or terminals: Santolan; Katipunan, the first and only underground air-conditioned station; Anonas; Araneta Center-Cubao; Betty Go-Belmonte; J. Ruiz; Gilmore; V. Mapa; Pureza; Legarda; and Recto. PROCEDURE IN FILING COMPLAINTS The Light Rail Transit Authority (LRTA) is pleased to receive comments, suggestions or complaints regarding LRT 1 and 2 Operations from its valued passengers by following it or posting comments thru the following: Hotline Numbers : (0915) 8027 295/ (0908) 8559 121 Line 1 : +63 (2) 854-0452/ 891-7865/ 854-0984

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Line 2 : +63 (2) 647-3452 Fax number: +63 (2) 852-3431 Email Address : pro_lrta@yahoo.com Facebook : http://www.facebook.com/lrta.dotc Twitter: @OfficialLRTA HOW THIS AGENCY RESOLVE SUCH SOMPLAINTS Passengers are advised by the management to provide contact details to their comments, suggestions or complaints for immediate response/reply.

Philippine National Railways (PNR)

PNR Executive Building, Mayhaligue Street, Tondo, Manila 1000 The state-owned Philippine National Railways (PNR) is the sole operator of the most extensive intra-island railway on Luzon, the largest island in the Philippines. It operates one commuter rail service in Metro Manila and a second in the Bicol Region with the Bicol Express and Mayon Limited running on a daily basis between Manila and Ligao. PNR is also an attached agency of the Department of Transportation and Communications. SERVICES OFFERED: The following are the passenger services offered by PNR: a.) Commuter Express - commonly called the Commex, serves as the commuter rail service for the Manila metropolitan area, extending as far south as Calamba City, Laguna. Commex service is currently offered between Tutuban and Alabang in Muntinlupa City, while a daily Commex run between Manila and Bian City, Laguna. b.) Bicol Commuter - is a commuter rail service in the Bicol Region, between stations in Tagkawayan, Quezon and Ligao City, Albay, with Naga City in Camarines Sur acting as a central terminus.

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c.) Bicol Express - is a commuter rail service from Naga to Manila which is approximately a 10-hour trip. d.) Mayon Limited - the fastest and the most modern train of the Philippine National Railways operating on the South Main Line from Manila to Ligao.

HOW MAY PUBLIC AVAIL OF SUCH SERVICES: Fare Matrix - Metro Commuter

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