Error while transferring vendor from ECC to MM ( 204525 / 2013 )

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Message Adm inistration Classification Message Reporter Customer Last change Status Language Component Priority 204525 / 2013 created 06.03.2013 - 08:20:20 CET Nishant Nishant Keloth Borouge Abu Dhabi Polymers Limited (483475) 17.07.2013 - 09:42:28 CET by SAP Custom er Action Automatic closing of message on 07.08.2013 English BC-XI-IBC-MAP High Business operations are seriously threatened and urgent tasks cannot be executed. To send a High message to SAP the Affected System must be production or the imminent go live/upgrade is jeopardized. If a go-live/upgrade is jeopardized, enter a Go-live/Upgrade date in the Business Impact section. Please complete the "Business Impact" section below and allow remote system access for immediate and faster support by SAP Affected System System ID / Name Installation No. / Name System Type Product Version Operating System Database Technical Usage Type Changed on Connection Status Show All System Data D36 / PI / XI Development @ DR 0020531211 / NW VC 6102231 SAP BS Development system SAP NETWEAVER PI 7.1 HP-UX 11.31 ORACLE 11.2.0.2 Process Integration 06.03.2013 by ASEP ABDUROHMAN (S0006578495) Access Data Provided / Maintain Access Data Connection Open

Maintain Service Connection

Business Im pact Create a new Business Impact (optional) Business Impact History

06.03.2013 - 08:47:12 CET - Business Im pact by Nishant Nishant Keloth Pending GoingLive or Upgrade Is at Risk Yes GoingLive/Upgrade Date 23.03.2013 Core business processes are affected and are at serious risk Yes Is there a w orkaround? No -----------------------------------Description of Business Processes w ith Business Impact: MM SUS ScenarioVendor transfer from ECC to SUS using message Z_CREMAS_SUSMM.CREMAS03

Connection open With Semi Automatic Opening you can enable SAP to open service connections to your systems independently - at any time and w ithout customer interaction. Access data provided Make sure to maintain the Contact Persons section below ! Problem Details: Error w hile transferring vendor from ECC to MM Com m unication Info to SAP

17.07.2013 - 09:39:38 CET - Reply by SAP Hello Nishant, After the system landscape registration is complete, I have run the cpa full cache refresh and the mapping programs are now updated properly onto the cache. Could you please test your scenario once again and let us know the results? Regards, Madhu 16.07.2013 - 12:59:17 CET - Info for Custom er by SAP Dear Nishant, please note that I forw ard the ticket back to PI Mappings support experts. They w ill help you w ith the imediate issue as the system landscape is correct and CPA cache updates fine now . Maxim Naidenov, XPI Dev support 16.07.2013 - 10:46:17 CET - Info for SAP by Nishant Nishant Keloth Hi Maxim, We tried replication vendor and the same error still exists. Regards, Nishant 16.07.2013 - 10:13:00 CET - Reply by SAP Dear Dinesh, I started DIR and ESR tools and they registsred fine, associated w ith domain correctly. I check that CPA cache refresh runs fine also. So seems the system D36 runs fine now . Can you please retest your scenario and confirm if the issue is solved. Maxim Naidenov, XPI Dev support 14.07.2013 - 07:33:20 CET - Info for SAP by Dinesh Kum ar server restarted also. 14.07.2013 - 07:28:46 CET - Info for SAP by Dinesh Kum ar The missing parameter com.sap.aii.connect.integrationserver.sld.name is created w ith the value is.36.aduxpi02 Dinesh 11.07.2013 - 16:06:08 CET - Reply by SAP Dear Customer, I am sorry for the delay, w e had an overload situation recently. I checked your system D36. It is 710 SP4 w hich is pretty old SP that is missing many improvements. And in particular it is missing this: Note 1093249 - Reducing SLD communication in XI/PI High Availability Set In my oppinion you need this because you have tw o system - D36 and Q46 on same host and same DB name. Easiest w ould be to implements the w orkaround and create manually the missing Exchange Propfile key: 1677629 - Excessive SLD communication causes high CPU usage in Process I Please do it, restart the w hole system and return the ticket so I could check further. Maxim Naidenov, XPI Dev support 11.07.2013 - 12:46:58 CET - Call to Custom er by SAP Customer Call Performed on 11.07.2013 14:45:00 Contact person gentleman at +971501777888

Contact person gentleman at +971501777888 Status of discussion: Customer reached Subject of conversation: Explained that the developer has been informed requesting an urgent update. As agreed, there w ill be no escalation now . SAP Critical Incident Management EMEA, Manager on Duty 07.07.2013 - 08:46:05 CET - Info for SAP by Dinesh Kum ar Dear Marta, We are getting a same result w hen w e retried the w hole process. What w e observed is, w hen w e restarted the system after manual entry of create missing associations to XI Domain for Integration Directory, Integration Repository and RWB is missing back. We tried to recreate it as per your screen shot and given a restart again had the same issue. Anyw ay attaching the cache result again. Kindly check and provide the solution sooner, since this message is boucing back and forth for months. Dinesh 04.07.2013 - 15:36:08 CET - Reply by SAP Hello Idi, I logged to your system again and checked the result from executed steps, but the information that is visible from the execution of CPA Cache refresh is not sufficient to determine the cause for the error. Please go to http://<host>:<port>/nw a - Configuration Management Infrastructure - Java System Properties. Navigate to Services tab and find "XPI Service: CPA Cache". After you select this service the list w ith Properties in Extended Details w ill be filled. Change the value of "trackCacheUpdateXML" to "true" and save. After that run another full cache refresh and return the message to me so that I can loggon and check the results. This w ill give us more detailed information about thecurrent cause of errors. Best regards, Marta Kaymakanova 04.07.2013 - 08:22:55 CET - Info for SAP by Idi Kurniaw an Hi Marta, Our team has peformed below advised task. Everything w as successful, except for the CPA Cache refresh and Mapping Runtime cache refresh. We proceeded w ith testing a scenario, and it fails w ith the same error message, mapping resource_not_found. Please find the attached logs from both cache refresh activities. Thank you. Regards, Idi Kurniaw an SAP ABAP Specialist 03.07.2013 - 14:44:58 CET - Reply by SAP Hello Dinesh, I w as able to create missing associations to XI Domain for Integration Directory, Integration Repository and RWB. You can see the result in attached screenshots. In order for the changes to take effect you w ill have to trigger full restart of the system - both ABAP and JAVA. After the restart finishes please execute follow ing steps: 1. Go to the Integration Builder and from Environment menu select "ClearSLD Data Cache". 2. Go to Enterprise Services Builder and perform the same action. 3. Trigger a Full CPA Cache Refresh on the system using http://<(> <<)>host>:<port>/CPACache/refresh?mode=full and if the result is different that success please attach the default trace files from the time period of the execution. 4. Go to SXI_CACHE and trigger full refresh using Runtime cache - Start Complete Cache Refresh 5. Trigger a refresh of the Mapping Runtime Cache using http://<(> <<)>host>:<port>/run/value_mapping_cache/ext?method=invalida teCache<(>&<)>mode=Refresh<(>&<)>consumer=af.<sid>.<dbhost> <(>&<)>consumer_mode=IR&type=F. If returned result is different that OK,please attach default trace files.

If the result of all these actions is successfull trigger a new message in order to check if the mapping is still missing. Best regards, Marta Kaymakanova 03.07.2013 - 11:07:35 CET - Info for SAP by Dinesh Kum ar Kindly proceed w ith the activity. You have our permission to proceed the action. But kindly provide the feedback if possible w ith screen shot on your execution. Dinesh 03.07.2013 - 10:43:12 CET - Reply by SAP Hello Dinesh, I w as able to connect to your system and check the logs from the time period w hen you tried to register the three components in SLD and their current state. All three of them have no association to the correct domain. Do you give me permission to log to your system using provided in secure area credentials and manually assign this association to Integration Directory, Integration Repository and RWB in SLD? Afterw ardsI w ill perform some checks in SLD in order to determine if in RWB the correct domain is show n and if Cache Connectivity Test can be executed. Best regards, Marta Kaymakanova

01.07.2013 - 12:22:18 CET - Info for SAP by Dinesh Kum ar Dear Marta, We tried to execute your task as per your information and follow ed each line of the note: 1117249. Unfortunately the domain is not getting registered as per the note mentiond. Still the domain column is empty for the D36 system even after removing and registering back. Kindly feedback. 27.06.2013 - 14:53:11 CET - Reply by SAP Dear Customer, Thank you for the clarification. Currently some of the PI Components of D36 are not completely registered in the SLD. You can see that if you goto http://<host>:<port>/sld - Technical Systems and choose to filter thedata by selecting Process Integration from the dropdow n. Integration Directory, Integration Repository and RWB are not associated to the correct domain - you can see that the value of Domain column is empty. You can also see from CIM Instances that the corresponding classes for them have one association less. In order to correct their registration in SLD you w ill have to: 1. Go to Technical Systems - from the dropdow n select "Process Integration" 2. Select "Integration Directory on d36.aduxpi02" and remove it 3. Select "Integration Repository on d36.aduxpi02" and remove it 4. Select "RWB on d36.aduxpi02" and remove it 5. Trigger a full system restart so that the changes could take effect 6. After the system starts go to http://<host>:<port>/dir and then to http://<host>:<port>/rep. This is w ill trigger a new registration of thecorresponding components in SLD. 7. Go to Runtime Workbench and in Component Monitor check if the correctdomain D36 is now beeing show n. You can find more detailed information about the incomplete registrationof PI Components and the described by me steps in attached SAP Note 1117249. Please return the message to me after you execute the steps so that I can check if the registration w as successfull and if a Cache Refresh can be triggered in order to continue solving the issue w ith theMapping. Feel free to contact me if you have additional questions! Best regards, Marta Kaymakanova 27.06.2013 - 07:27:53 CET - Info for SAP by Nishant Nishant Keloth Dear Maxim, Response to your queries are as below

1. Have you performed any manual changes of the SLD content for D36 or Q46 in the last few days or w eeks? -> Yes, w e registered WD0 (ECC staging server) and W52 (SRM Staging Server) to the SLD of D36 (dev), as previously it w as connected to the P56 (prod). 2. Have you triggered a full restart of D36 on 24-25.06.2013? -> Every day it restarts for offline backup. 3. My colleague Maxim asked you in one of his replies if D36 w as createdas a System Copy of Q46 or if Q46 w as created as system Copy of D36, butI w asn't able to find an answ er for his questions. Could you please clarify this? And if this is the case, have you performed the additionalpost installation steps? -> The PI landscape started w ith Development (D36), then Quality (Q46) created as the copy of D36 before Production (P56) established Regards, Nishant

26.06.2013 - 12:40:23 CET - Reply by SAP Dear Customer, Thank you for the provided connections. I w as able to connect to your system and check the current state of the PI Components in SLD. Both systems D36 and Q46 are using the same host and the SLD of D36. Some of D36's PI Components are currently not assigned to the correct domain andmy assumption is that this is causing the described by my colleague Maxim Naidenov in his reply from 04.06.2013 behavior - if you try to open Runtime Workbench on D36 it opens the one constructed w ith Q46's domain. From the Last Update date in SLD for some of the PI Components can be seen that there w ere changes even in the last few days - as example the RWB CIM Instance for D36 w as created on 24.06.2013. In orderto advise you how to proceed to make the system consistent I need to clarify some details: 1. Have you performed any manual changes of the SLD content for D36 or Q46 in the last few days or w eeks? 2. Have you triggered a full restart of D36 on 24-25.06.2013? 3. My colleague Maxim asked you in one of his replies if D36 w as createdas a System Copy of Q46 or if Q46 w as created as system Copy of D36, butI w asn't able to find an answ er for his questions. Could you please clarify this? And if this is the case, have you performed the additionalpost installation steps? Thank you in advance for the information! Best regards, Marta Kaymakanova SAP PI Development Support 24.06.2013 - 07:45:31 CET - Info for SAP by Dinesh Kum ar The connection is open. 20.06.2013 - 15:23:58 CET - Reply by SAP Dear Customer, Can you please reopen the HTTP and R3 connections Maxim Naidenov, XPI Dev support 16.06.2013 - 08:11:49 CET - Info for SAP by Idi Kurniaw an Dear Maxim, Currently, w ere w orking on the RWB issue of D36. Yes, D36 is operational. At the moment, SRM 5.0 and ECC dev are connected through D36, and the connection is w orking fine. Were in the midst of upgrading SRM 5.0 to SRM 7.0, and w ere trying to connect both staging servers of SRM 7.0 and ECC through D36. But w e are facing the issue of MAPPING : RESOURCE_NOT_FOUND w hile testing the scenario, you can check attachment After Note 1857094.docx for the screenshot. We have discussed this w ith the SRM Support from SAP, unfortunately w e

We have discussed this w ith the SRM Support from SAP, unfortunately w e found that the scenario configuration is not the cause of the issue. So he escalated this issue to PI Support. Thank you. Best regards, Idi Kurniaw an SAP ABAP Specialist

04.06.2013 - 14:00:12 CET - Reply by SAP Dear Customer, I connected and checked your system D36 (aduxpi02:53600) It is using the same host as system Q46 (aduxpi02:54600) I see some configuration problems in D36 and it seems that D36 w as created as system copy of Q46 ? If so, seems some of post-configuration steps w ere missed and now D36 is still "connected" w ith Q46. You could see this in D36/rw b w here component monitor show s this is Q46 althout accessing port 53600. Could you please confirm my speculation of D36. If not, please explain system background and recent maintenenace activities. Was it ever operational ? Maxim Naidenov, XPI Dev support 02.06.2013 - 06:24:45 CET - Info for SAP by Idi Kurniaw an Hi Madhu, User REMCON has been provided w ith the required permission. Please proceed. Apologize for the inconvenience.

Best Regards, Idi Kurniaw an System Analyst - ABAP Specialist 30.05.2013 - 10:15:16 CET - Reply by SAP Hello Dinesh, The user 'REMCON' doesnt have permission to access the sld content. Please add the necessary roles and w e shall further analyze. Regards, Madhu 28.05.2013 - 12:55:06 CET - Info for SAP by Dinesh Kum ar The HTTP connection for D36 is open for below URL. http://aduxpi02:53600/sld http://aduxpi02:53600/ ABAP connection is also open. Kindly get back if you need additional connection. User credential updated in secure area. 27.05.2013 - 15:16:36 CET - Reply by SAP Hello, for further analysis of this issue, w e need HTTP connection to the D36 system. Could you kindly open the http connection and provide the logon credentials in the secure area? Regards, Madhu 27.05.2013 - 08:32:02 CET - Info for SAP by Idi Kurniaw an Hi Marius, Sorry for the late reply. We have tried the SLD data cache from the integration builder, and the error still occured. We have also done delta and complete cache refresh through SXI_CACHE,

We have also done delta and complete cache refresh through SXI_CACHE, and still it does not help. Best Regards, Idi Kurniaw an System Analyst - ABAP Specialist Abu Dhabi Polymers Co Ltd 14.05.2013 - 13:33:30 CET - Reply by SAP Hi Idi, okay, I understand. Before I forw ard this to my XI colleagues, w e could try the follow ing. Please go to the integration builder and execute menu path: Environment > Refresh SLD data cache. If after this the error still occurs I w ill forw ard the ticket to my XI basic colleagues. Best regards, Marius Mayer SRM Development Support SAP Germany 14.05.2013 - 12:45:25 CET - Info for SAP by Idi Kurniaw an Hi Marius, Yes, I understand. I have also redefined the mapping for the interface. Please see attachment Interface Mapping.docx. But the issue persists.

Regards, Idi Kurniaw an 14.05.2013 - 12:27:18 CET - Reply by SAP Hi Idi, as mentioned in my last reply the patch w ill update only the scenario definition. We cannot update the configuration settings automatically, this has to be adapted manually. So the interface configuration must be changed manually in order to assign the mapping from the definition. Best regards, Marius Mayer SRM Development Support SAP Germany 14.05.2013 - 10:49:11 CET - Info for SAP by Idi Kurniaw an Hi Marius, After importing the patch based note 1857094, the same error is still there. Please see the attachment After Note 1857094.docx. I also did a config test from Integration Directory, and it failed, w ith the Operation Mapping not found. Please advise. Thank you.

Regards, Idi Kurniaw an 08.05.2013 - 14:24:52 CET - Reply by SAP Hi Nishant, as discussed on the phone in the scenario definition the mapping assignment for the supplier interface w as missing. I corrected this now w ith note 1857094. Please implement the latest patch in the PI system. This w ill update the scenario defintion w ith the mapping assignment. The configuration for the supplier interface has to be adapted manually after importing this content. Best regards, Marius Mayer SRM Development Support SAP Germany 08.05.2013 - 12:38:09 CET - Info for SAP by Nishant Nishant Keloth

08.05.2013 - 12:38:09 CET - Info for SAP by Nishant Nishant Keloth Hello , SAP Support changed the time for this online meeting. Topic: SAP OSS 204525 / 2013 -1 Date: Wednesday, May 8, 2013 Time: 2:30 pm, Arabian Time (Abu Dhabi, Muscat, GMT+04:00) Meeting Number: 953 356 585 Meeting Passw ord: 12345

------------------------------------------------------To join the online meeting (Now from mobile devices!) ------------------------------------------------------1. Go to https://borouge.w ebex.com/borouge/j.php? ED=213672617&UID=1596878727&PW=NYjIzYWQ3OWVj&RT=MiMzNg%3D%3D 2. If requested, enter your name and email address. 3. If a passw ord is required, enter the meeting passw ord: 12345 4. Click "Join". To view in other time zones or languages, please click the link: https://borouge.w ebex.com/borouge/j.php? ED=213672617&UID=1596878727&PW=NYjIzYWQ3OWVj&ORT=MiMzNg%3D%3D

------------------------------------------------------For assistance ------------------------------------------------------1. Go to https://borouge.w ebex.com/borouge/mc 2. On the left navigation bar, click "Support". You can contact me at: aamna.almehairi@borouge.com 08.05.2013 - 11:38:56 CET - Info for SAP by Nishant Nishant Keloth We have started the meeting. Its on for next 2 hours..!!!! 08.05.2013 - 11:15:25 CET - Info for SAP by Nishant Nishant Keloth Lets have the meeting in next 15 mins. Details are below . Could you please call on +971 2 6070245 To invite others to join, copy and paste everything below into your invitation. Meeting information Topic: OSS- 204525 / 2013 Date: Wednesday, May 8, 2013 Time: 1:30 pm, Arabian Time (Abu Dhabi, Muscat, GMT+04:00) Meeting Number: 950 836 014 Meeting Passw ord: 12345 To start or join the online meeting Go to https://borouge.w ebex.com/borouge/j.php? ED=213659522&UID=4068787&PW=NZGM4YjFlNjZm&RT=MiMzNg%3D%3D For assistance 1. Go to https://borouge.w ebex.com/borouge/mc 2. On the left navigation bar, click Support. To add this meeting to your calendar program (for example Microsoft Outlook), click this link: https://borouge.w ebex.com/borouge/j.php? ED=213659522&UID=4068787&ICS=MS&LD=1&RD=2&SHA2=AAAAAtPqcsOmAcgG5SZK09rmbM3zGVeRtAsabTw Gx8xYcNN&ST=1 To check w hether you have the appropriate players installed for UCF (Universal Communications Format) rich media files, go to https://borouge.w ebex.com/borouge/systemdiagnosis.php. http://w w w .w ebex.com 08.05.2013 - 10:34:27 CET - Reply by SAP Hi Nishant, sure w e can have today a Webex session.

sure w e can have today a Webex session. Best regards, Marius 08.05.2013 - 09:25:55 CET - Info for SAP by Nishant Nishant Keloth Hi Marius, It is possible to have a WEBEX session today, may be in couple of hours. Regards, Nishant 06.05.2013 - 13:08:08 CET - Reply by SAP Hi Idi, this is strange. I have sent the same patch to an other customer too in parallel and this w orks fine. Can you please send me a screen shot of the interface configuration in your XI system. I need to see w hich mapping is assigned there. Best regards, Marius Mayer SRM Development Support SAP Germany

01.05.2013 - 09:09:56 CET - Info for SAP by Idi Kurniaw an Hi Marius, After importing the new patch based on note 1851677, there is no more error to the mapping w hen pressing F7 (Check). Then, w e proceed w ith testing a scenario. We found that there is still an error w hich is the same as the initial error w e reported. Please see the attached doc file, After Note 1851677.docx

Regards, Idi Kurniaw an 30.04.2013 - 14:46:36 CET - Reply by SAP Hi Idi, I checked this and the last patch file still had an error. Please import the new patch file I attached today to the note 1851677. This should w ork fine now . Sorry for the inconvenience. Best regards, Marius Mayer SRM Development Support SAP Germany 29.04.2013 - 09:53:17 CET - Info for SAP by Idi Kurniaw an Hi Marius, I have imported the new content based on note 1851677. How ever, there is still an error w ith the mapping, but now w e have the clear error message. It looks like there is a syntax error w ith the user-defined function getTaxNumber. Please see the attached screen shot, MM2SUSSupplierPortal_error_after_import.PNG

Best Regards, Idi Kurniaw an 25.04.2013 - 14:08:15 CET - Reply by SAP Hi Idi, I have one more idea before w e start analysing this directly in your system. I have created a new patch file for the SUS message mapping, w hich contains consistent data. Please import first this patch in your XI system as described in note 1851677 and check again the message transfer after this. Best regards,

Best regards, Marius Mayer 25.04.2013 - 10:06:51 CET - Reply by SAP Hi Idi, unfortunately I could not reach you by phone. The information in the file is very generic so I cannot see w hich element is causing the issue. Is it possible to provide me access to your integration builder in order to check this. Webex session w ould be also fine w ith me. Best regards, Marius Mayer 25.04.2013 - 10:06:49 CET - Call to Custom er by SAP Customer Call Performed on 25.04.2013 12:06:33 Contact person Mr. Idi Kurniaw an Status of discussion: Customer not reached Subject of conversation: 25.04.2013 - 10:01:42 CET - Info for SAP by Idi Kurniaw an Hi Marius, Earlier, I actually sent you a screen shot after reactivating the message mapping. Please see the attached file MM2SUSSupplierPortal_error.PNG . The same error appeared w hen pressing F7 (Check). Regards, Idi Kurniaw an 25.04.2013 - 09:38:16 CET - Reply by SAP Hi Idi, yes the other functions are required. Can you please go to the mapping in thre integration builder and press F7 (check). After this please send the me the details of the processing log w indow . Best regards, Marius Mayer SRM Development Support SAP Germany 25.04.2013 - 06:19:05 CET - Info for SAP by Idi Kurniaw an Hi Marius, I have deleted the user-defined function getTaxCategory and reactivated the message mapping, but still the same error is there after the reactivation. I w onder if all those user-defined functions are applicable for our business scenario that w e may need to delete all. Please advise. Thanks.

Regards, Idi Kurniaw an 24.04.2013 - 13:19:31 CET - Reply by SAP Hi Idi, okay I understand. This makes the analysis not easy for me, but I think I found the cause of this issue. It is the user-defined function getTaxCategory. Please delete this funtion from the mapping MM2SUSSupplierPortal. Please see also the attached file for additional information(mapping.png). After this please save and activate the mapping. Best regards, Marius Mayer SRM Development Support SAP Germany

24.04.2013 - 13:06:40 CET - Info for SAP by Nishant Nishant Keloth Hi Marius, Initially there w as an error w hile testing a scenario, "Unable to find resource...MM2SUSSupplierPortal...". Based on some note w hich I forgot, w e did a dummy change by putting a space after ther description of the Message Mapping, MM2SUSSupplierPortal, then reactivate the Message Mapping. It turned out that there is an error in the Message Mapping. Since this is a standard object w hich w e have just imported, please help to find the cause of the error.We have attached the screen shot of the error log, but w e're unable to identify w hich segment contains the error, as the message is not specific. Regards, Idi Kurniaw an 24.04.2013 - 12:12:48 CET - Reply by SAP Hi Anand, I took over this ticket now . In the attached documents I can see that you have changed the standard mapping MM2SUSSupplierPortal but the activation fails now becuase of a syntax error. As the access to the integration builder in your system is not possible, pleas eprovide me w ith a screen shot of the systax error protocoll. I need to know w hich element or maybe user defined funtion triggers this error. Best regards, Marius Mayer SRM Development Support SAP Germany 23.04.2013 - 10:38:23 CET - Info for Custom er by SAP Hi Anand, I have forw arded your message to the next support level. One of my colleagues w ill process your message further and update you as soon as possible. w ith best regards Zoltan Keller SAP Active Global Support 22.04.2013 - 06:15:26 CET - Info for SAP by Anandha Krishnan Hello Zoltan, Sorry but We do not have WTS connection any now and hence its not possible. Can w e try w ith w ebex session? Regards, Anand

18.04.2013 - 13:19:34 CET - Reply by SAP Hi Anand, I still having issues connection to your integration repository and directory to check the content and the issue. Could you please advise if it w ill be possible for you to provide any WTS connection to any system of yours, from w here the PI systems integration repository and directory w ould be accessible.

w ith best regards Zoltan Keller SAP Active Global Support 16.04.2013 - 06:23:42 CET - Info for SAP by Anandha Krishnan Hello Zoltan, Access data is maintained and validity extended Please check

Regards, Anand 15.04.2013 - 15:23:28 CET - Reply by SAP Dear Customer, the access data for system D36 (installation 0020253508) in the secure area has expired. Could you please update w ith valid userdata.

w ith best regards Zoltan Keller SAP Active Global Support 15.04.2013 - 08:07:15 CET - Call to Custom er by SAP Customer Call Performed on 15.04.2013 10:07:05 Contact person Mr. Nishant Nishant Keloth Status of discussion: Customer reached Subject of conversation: Called customer to discuss the issue. 14.04.2013 - 12:56:08 CET - Info for SAP by Nishant Nishant Keloth Hi SAP SUpport, Thanks for your support. Is this the solution to the XI/PI issue or the solution for accessing the XI/PI system from your end..? Reagrds, Nishant 14.04.2013 - 07:33:19 CET - Reply by SAP Dear Customer, 1. Could you please check the fully qualified domain name is being used in the icm/host_name_full? Please also check the FQDN have been defined in the Exchange Profile? Connections Connections Connections Connections Connections Connections Connections Connections Connections Connections com.sap.aii.connect.landscape.name com.sap.aii.connect.repository.mshost com.sap.aii.connect.integrationserver.name com.sap.aii.connect.rw b.r3.mshost com.sap.aii.connect.integrationserver.r3.mshost com.sap.aii.connect.directory.mshost com.sap.aii.connect.repository.name com.sap.aii.connect.directory.name com.sap.aii.connect.cr.name com.sap.aii.connect.rw b.name

2. Check w hether P4 service is started and have PI host name in Netw eaver Administrator and check the Server settings. Go to Operation Management -> Systems -> Start&Stop -> Java EE Services-> P4 Provider, check if the P4 service is started and also it should have the PI host name. Ensure the value for the P4 port is open in the firew all 3. Check if the follow ing parameters have the correct value in Exchange profile : 2. Check w hether P4 service is started and have PI host name in Netw eaver Administrator and check the Server settings. Go to Operation Management -> Systems -> Start&Stop -> Java EE Services-> P4 Provider, check if the P4 service is started and also it should have the PI host name. Ensure the value for the P4 port is open in the firew all 3. Check if the follow ing parameters have the correct value in Exchange profile : - com.sap.aii.connect.directory.mshttpsport

- com.sap.aii.connect.directory.mshttpsport - com.sap.aii.connect.repository.mshttpsport Please refer the note #1052984 in more details.

Best regards, Probal. 11.04.2013 - 06:09:51 CET - Info for SAP by Anandha Krishnan Hello Tsvetomir, Attached the test result "OSS Connection test(MS)" Please check Regards, Anand 10.04.2013 - 15:02:24 CET - Reply by SAP Hi Anand, Okay, can you tell w hat does the MS info page say -> open the URL http://aduxpi02:8101/msgserver/text/logon and provide me the output here. Thanks! Tsvetomir 09.04.2013 - 13:28:20 CET - Info for SAP by Anandha Krishnan Hello Tsvetomir, From SMMS transaction HTTP port for MS is mentioned as 8136 Otherw ise from the log file mentioned by you its mentioned as 8101 I have checked the router table and follow ing entries are already maintained for the server for w hich w e are trying to access:

### D36 aduxpi02 PI KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 3236 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8036 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 53600 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 53604 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8101 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 3246 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8046 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 54600 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 54604 Please revert in case of any clarifications Regards, Anand

Regards, Anand 09.04.2013 - 12:53:20 CET - Reply by SAP Hello, Please find your Message Server HTTP port into the dev_ms file located into /usr/sap/<SID>/SCS<inst>/w ork/dev_ms There must be a log saying the HTTP port number like: *** HTTP port 81xx state LISTEN *** Thanks! Tsvetomir 09.04.2013 - 09:28:53 CET - Info for SAP by Anandha Krishnan Hello Jorgen, Can you please explain the below connection parameters?

ms://aduxpi02:8101/P4 Please note that the instance number for D36 system running in ADUXPI02 is 36 and hence the connection parmeter mentioned above should be adapted accordingly. Kindly check if this information is helpful to access the system Regards, Anand 09.04.2013 - 09:07:39 CET - Reply by SAP Hi Anand, w e still get the follow ing error: Cannot connect to server using message server: ms://aduxpi02:8101/P4 Do you know , if w e get this error because of a missconfiguration or do w e need to connect to this service. If w e need to connect to this service, you should permit this access in your saprouttab. # SNC-connection from SAP to local R/3-System for Support KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" <your server><port> The new saprouttab you can activate w ith the command 'saprouter -n' or w ith restarting your SAProuter. Sincerely, Jrgen Steger On behalf of SAP Active Global Support 08.04.2013 - 13:29:30 CET - Info for SAP by Anandha Krishnan Hello Jorgen, Please note that SAP w as able to reach the system and w orked on this issue earlier (please check on the message from SAP on 26.03.2013 09:39:17 in this thread). Since then w e have not made any changes to the router table and hence there should not be any issue w ith the connections as w ell from our end. The connections for ID and IR are opened as per SAP note 800267 Can you please check the connection from your side again? Regards, Anand 08.04.2013 - 12:43:49 CET - Reply by SAP Dear Customer, now w e get the error message: partner not reached ( server aduxpi02, service 8108 ) Location: SapRouter on bissap1 (195.229.116.5) You can reconstruct the connection problem w ith executing the follow ing command on your saprouter: telnet <Your server> <destination service> example: telnet 100.200.100.100 3200 The data from '<Your server>' and '<destination service>' are maintained from customer side w ith help of note 31515. When you get an error message after starting the above telnet, please check the definition of your service connection w ith the help of note 31515. If the entries are correct, please check the netw ork connection betw een your saprouter and the instance of your server. Perhaps your internal firew all doesn't allow this access. Sincerely, Jrgen Steger On behalf of SAP Active Global Support 08.04.2013 - 11:46:34 CET - Info for SAP by Anandha Krishnan Hello Zoltan, Please note that this message is opened for D36 system but for

Please note that this message is opened for D36 system but for installation number 0020531211. But the connection is open for D36 system w ith the installation number 20253508 Please see if this information is helpful for you to access the connection Regards, Anand 08.04.2013 - 11:27:49 CET - Info for Custom er by SAP Hi Anand, as the connection is still not possible, I have forw arded your message to the netw ork support team. You w ill be contacted shortly.

w ith best regards Zoltan Keller SAP Active Global Support 05.04.2013 - 05:50:51 CET - Info for SAP by Anandha Krishnan Hello Zoltan, Please check the connection now and revert Regards, Anand 04.04.2013 - 12:35:08 CET - Reply by SAP Dear Customer, your message is back w ith the SUS component. To continue analyzing your issue w e still need to connect to your PI integration rep./dir. As per my understanding the connection should be done via Cust. Installation SID 34482 Borealis A/S 0020253508 D36 How ever this connection is currently not available. Could you please reopen it and make sure valid userdata for logon is still available.

w ith best regards Zoltan Keller SRM Senior Support Engineer AGS Primary Support Business Suite & Technology 02.04.2013 - 15:29:17 CET - Info for Custom er by SAP Dear Customer, Our developer is already assigned to this case. Due to the Easter Holiday, there w ere some delays. Please kindly w ait and our developer w ill get back to you soon. Thanks a lot for your understanding. Regards, Kingston Manager on Duty in IMS, SAP Critical Incident Management Team 02.04.2013 - 12:45:17 CET - Call from Custom er by SAP Customer Call Performed on 02.04.2013 14:43:23 Contact person Mr. Yaser Abdulla Al-Ali Reason for call Request to speed up processing Subject of conversation: Received email in the Support MENA amilbox requesting to speed up. Informed that w e have updated the message w ith the email and have taken necessary actions. Attached is the SRM upgrade actio log. Kindly check and assist.

Kindly check and assist. Contact: yaser.alali@borouge.com 02.04.2013 - 12:43:22 CET - Call to Custom er by SAP Customer Call Performed on 02.04.2013 14:39:52 Contact person Mr. Yaser Abdulla Al-Ali Status of discussion: Customer reached Subject of conversation: Issue in development system. Error w hile transferring vendor from ECC to MM. SRM upgrade planned on production system once the issue is resolved. It is a show stopper. No w ork around. 10 consultants are affected. It is a show stopper. Stuck in the development phase. Deadline to complete the testing is passed by. R3 connections are under D36 system. Contact: 971501777888 27.03.2013 - 05:35:04 CET - Info for SAP by Anandha Krishnan Hello Zoltan, Connections are open and access details are also available. I have maintained the details Please check and revert Regards, Anadn 26.03.2013 - 14:40:55 CET - Reply by SAP Hi Anand, the connections got closed again could you please reopen the connectionsintegration repository/directory for D36 and make sure userdata is still valid and provided.

w ith best regards Zoltan Keller SRM Senior Support Engineer AGS Primary Support Business Suite & Technology 26.03.2013 - 09:39:17 CET - Info for Custom er by SAP Hello Anand, We w ere indeed looking at system D36 of installation 20531211. The access to the Integration Directory and Integration Repository of the follow ing system is now up and running. Cust. Installation SID 34482 Borealis A/S 0020253508 D36 We'll send this message back to our consultant to process the original problem. Best regards, Lothar Juenger External On behalf of SAP Active Global Support

26.03.2013 - 09:14:36 CET - Info for SAP by Anandha Krishnan Hello Lothar, Please check the file attached w ith this message. The connections are open as mentioned in the note. Can you give us more information like log or trace to see w here the problem is? I believe you are accessing a w rong system. Please access the system w ith the installation number 20253508 Regards, Anand 26.03.2013 - 08:30:05 CET - Reply by SAP

Hello Anand, The required service connections are still being closed. D36 SAP Product Vers. SAP NETWEAVER PI 7.1 R/3 Support Opened for 13 Days and 05:12 hours Integration Directory Closed Integration Repository Closed Please open the connections w ith the help of SAP Note 800267. Best regards, Lothar Juenger External On behalf of SAP Active Global Support 26.03.2013 - 07:54:32 CET - Info for SAP by Anandha Krishnan Hello Lothar, Can you please check the connections now and feedback? Thanks and Regards, Anand 26.03.2013 - 06:37:54 CET - Reply by SAP Hello, The required service connections are still being closed. D36 SAP Product Vers. SAP NETWEAVER PI 7.1 R/3 Support Opened for 13 Days and 07:05 hours Integration Directory Closed Integration Repository Closed Please open the connections w ith the help of SAP Note 800267. Best regards, Lothar Juenger External On behalf of SAP Active Global Support

26.03.2013 - 05:41:16 CET - Info for SAP by Nishant Nishant Keloth Hi Suppiort Team, The connection is open from our end. Please check and confirm. Regards, Nishant 25.03.2013 - 10:50:53 CET - Reply by SAP System : D36 Hello, you open only the R/3 support, but Integration Directory Integration Repository is still closed!!!!!

Best regards, Karin Weik AGS Primary Support - RCSC Europe 25.03.2013 - 05:44:38 CET - Info for SAP by Nishant Nishant Keloth Hi Support Team, Please ceck now , the connection is opened. Regards, Nishant

25.03.2013 - 03:25:03 CET - Reply by SAP Dear Customer, Connection Type : Integration Directory and Integration Repository System : D36 Currently, above connection is closed. In order for us to test, please open it again. Best regards, Cecilia Koh AGS Primary Support - RCSC Asia 24.03.2013 - 07:13:06 CET - Info for SAP by Nishant Nishant Keloth Hi Support Team, Please recheck the connection. Regards, Nishant

21.03.2013 - 02:33:33 CET - Reply by SAP Dear Customer, The access to the Integration Directory and Integration Repository of system D36 currently fails. * Partner Not Reached (195.229.116.5, service 3299) * Location: SapRouter on sapserv2 * Unable to connect to remote host: Connection refused Please verify, if your SNC SAProuter process is currently being started on 'bissap1' (195.229.116.5:3299), in order for SAP to remote access to your system(s). Could you also verify w ith your netw ork team, if the follow ing incoming firew all rule has been released? Source Destination Firew all Forw arding Rule 194.39.131.34 195.229.116.5:3299/tcp bissap1:3299/tcp Best regards, Lothar Juenger AGS Primary Support - RCSC Asia 18.03.2013 - 12:40:50 CET - Info for SAP by Idi Kurniaw an Hi Tulika, We're in the midst of upgrading SRM 5.0 to 7.02. We've imported XI Content SAP APPL 605, SRM SERVER 7.02, and SRM SERVER IC 7.02. Then w e built the Plan-Driven Procurement 7.02 based on the ES Repository (menu Tools->Apply Model from ES Repository). So this is a standard scenario from SAP. We tested using the simplest scenario, Transfer of Vendor (Supplier) data from ECC to SRM. But unfortunately there is an error in the mapping MM2SUSSupplierPortal, see the attachment. Please have a look at the mapping, since this is a standard content that w e've got by importing the XI content. And w e also found some error w hile opening the mapping MM2SUSOrderCreate, "Target message Message Type: PurchaseOrderRequest does not exist in softw are component version ID: ea7447626d1611dd82b2fa630a424100". And there are others mapping that have the same error. Please also check this. Thank you. 18.03.2013 - 09:43:21 CET - Reply by SAP Dear Customer, I have taken over your issue and w ill investigate from PI perspective. I w ould require few information from your side. - Please explain the end to end Business Scenario

- Please explain the end to end Business Scenario Like : Sender ? -> Sender Adapter ? -> PI[(SID ?)(Mapping ?)(BPM ?)] -> Receiver Adapter ? -> Receiver ?. I understand that D36 is PI system,can you please check the R\3 connection as it is not w orking and provide me w ith example message id. Please also send us the ComponentInfo (XSL or XML) file. Execute URL : http:<XIHOST>:<J2EEPort>/index.html -> SystemInfo -> ComponentInfo-> Softw areComponents.xsl by using an user w ith java engine administration rights like 'J2EE_ADMIN'. Regards, Tulika Bhatt Business Suite & Technology SAP Active Global Support

14.03.2013 - 09:57:32 CET - Info for SAP by Dinesh Kum ar We have already entry in saprout tab also as per the port of RMI for ID and IR. ### D36 aduxpi02 PI KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 3236 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8036 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 53600 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 53604 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8101 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 3246 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 8046 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 54600 KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 172.20.1.246 54604 14.03.2013 - 09:18:03 CET - Info for SAP by Dinesh Kum ar Integration Directory bissap1 Kumar, Dinesh 026070273 4:00 hours 9 days, 3:59 hours Kumar, Dinesh Integration Repository bissap1 Kumar, Dinesh 026070273 4:00 hours 9 days, 3:59 hours Kumar, Dinesh

The connection is already open. Please check. 14.03.2013 - 06:38:23 CET - Reply by SAP Dear Customer, The IR and ID service connection to your D36 system is still not possible. Please check if the RMI port and the HTTP port defined in SAP Support Portal are correct. Please use the SAP note 800267 on the command to check the RMI port. Regards, Safii Asmore AGS Primary Support - RCSC Asia 14.03.2013 - 06:05:17 CET - Info for SAP by Nishant Nishant Keloth The connection is open. Regards, Nishant 14.03.2013 - 02:44:33 CET - Reply by SAP Dear Customer, Connection Type : Integration Directory and Repository System : D36 Due to issue w ith the service connection to your D36 system, this message w as forw arded to our R/3 Netw ork Support Group. The service connection has closed before I have a chance to test the remote connection. Appreciate if you could re-open the service connection again and send this message back to SAP.

connection again and send this message back to SAP. Regards, Safii Asmore SAP Netw ork Support Group

10.03.2013 - 11:14:26 CET - Info for SAP by Nishant Nishant Keloth Hi SUpport Team, The connection has been provided. For test data, you can reprocess the IDOC 0000000006531842 0000000006532356 SRM Version is - SRM 7.02 Regards, Nishant 06.03.2013 - 10:13:16 CET - Reply by SAP Dear Mr. Nishant Nishant Keloth, thank You for Your message. Please allow me to analyse this issue in Your system environment. Is D36 Your PI system? Please set up support connection to Your Integration Repository / Directory according to follow ing SAP Note: 800267 - "Integration Repository/directory" service connections Please provide example IDoc document so I can test. Please also provide details about Your SRM SUS system release. Is it a SUS 700, 701 or 702? Thank You Kind regards Gergo Domjan Support Engineer AGS Primary Support

SAP Notes SAP Notes w hich have been im plem ented to resolve the issue Please fill out the follow ing table w ith SAP Note numbers you have implemented to resolve the problem and give a short description of the result. Implemented and Implemented but still in systems removed afterw ards

Note number

Not relevant

Comment

Contacts & Notifications Name Reporter Opening System Other Other Other SAP Notes 0001117249 0001851677 0001857094 Incomplete Registration of PI components in SLD SUS-XI: Current SUS message mapping SUS-XI: Current SUS scenario content Idi Kurniaw an Anandha Krishnan R Dinesh Kumar +971 026070245 +971 566138040 +971 026070273 +971 026070245 +971 566138040 +971 0505446016 idi.kurniaw an@borouge.com By SMS By e-mail By e-mail By e-mail Nishant Nishant Keloth Phone Number +971 26070274 Mobile Telephone +971 558633952 E-Mail nishant.keloth@borouge.com Notification By SMS By e-mail

anandha.krishnan@borouge.com By SMS dinesh.kumar@borouge.com By SMS

Attachm ents

Attachm ents Enter unique file description Choose File Description Enter unique file description Final version SystemConnection OSS Connection test(MS) Mapping.png Mapping Error After Delete Function Mapping Error After Import After Note 1851677 After Note 1857094 Interface Mapping Directory Association.jpg Repository Association.jpg RWB Association.jpg CPA Cache Refresh Mapping Runtime Cache Refresh CPA Mapping Save Message Send Message

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Upload Created from Nishant Nishant Keloth Nishant Nishant Keloth Anandha Krishnan Anandha Krishnan SAP Idi Kurniaw an Idi Kurniaw an Idi Kurniaw an Idi Kurniaw an Idi Kurniaw an SAP SAP SAP Idi Kurniaw an Idi Kurniaw an Dinesh Kumar Dinesh Kumar Date 06.03.2013 06.03.2013 26.03.2013 11.04.2013 24.04.2013 25.04.2013 29.04.2013 01.05.2013 14.05.2013 14.05.2013 03.07.2013 03.07.2013 03.07.2013 04.07.2013 04.07.2013 07.07.2013 07.07.2013 Time 08:29 08:42 09:13 06:09 13:25 06:14 09:49 09:05 10:46 12:42 14:50 14:50 14:50 08:19 08:19 08:45 08:45 -

File Name SUS Error-1.docx SUS Error-1.docx SystemConnection_SAP.docx OSS Connection test_Tsvetomir.docx Mapping.png MM2SUSSupplierPortal_error.PNG MM2SUSSupplierPortal_error_after_import.PNG After Note 1851677.docx After Note 1857094.docx Interface Mapping.docx Directory Association.jpg Repository Association.jpg RWB Association.jpg CPA.txt Mapping Runtime.txt CPACache.txt Mapping.txt Close Message Action Log Print