25

DE5986
DISTANCE EDUCATION

M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.

Second Semester
QUALITY MANAGEMENT
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.

What are the quality awards?

2.
Define TQM. Why TQM philosophy is so important in
today's scenario?
3.

Write short note on 'quality circle'.

4.

Discuss the characteristics of successful team.

5.

What is customer delight? Explain with example.

6.

Discuss the process of acceptance sampling.

7.

What are types of quality costs?

8.

Write short notes TQM in global perspective.

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.
Who are thinkers of modern days on total quality
management?
Describe
their
approaches
and
contributions to total quality management.
10. Describe different types of customer satisfaction
measures which are used to form customer satisfaction
model and critically evaluate this model.
11. Write the step by step procedure of implementing a
benchmarking process in an organization.
12. Discuss the evolution and growth of quality circles in
Japan and in India.
13.

Describe the seven tools of quality.

14. List the various stumbling blocks while implementing

a TQM programme.
15.

What are the principles of TQM?

24

DE5985
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
Second Semester
STRATEGIC MANAGEMENT
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1.

Explain the Basic objectives of a Business.

2.

Explain the Various types of business level strategies

3.
Write
Acquisition.

the

Difference

between

Merger

4.

Briefly explain the SWOT analysis.

5.

Explain the uses of Turnaround strategy.

6.
Explain
the
implementation
7.

pros

and

cons

of

and

strategy

Explain the Impact of internet on Business strategy.

8.

Briefly explain the significance of project life cycle.

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.

9.
What do you mean by corporate strategy? Explain
the nature and scope of corporate strategy.
10. Discuss the various steps involved in strategy
formulation.
11. Discuss the evaluation and control processess of
strategy formulation.
12.

Explain the ERP application in software packages.

13. Briefly explain the steps involved in GE business

screen process.
14. Discuss the Porters model for analysing industry
and competitor.
15. Key of successful implementation of strategy is
effective leadership Do you agree- Discuss.

23

DE5984
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
Second Semester
MANAGEMENT INFORMATION SYSTEM
(2008 onwards)
Time : Three hours

Maximum: 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.

What is the purpose of Data Flow Diagram?

2.
List the characteristics of management information
system.
3.
What is the difference between MIS and data
processing?
4.

What is B2B electronic commerce?

5.

Explain about Bulletin board system.

6.

What is Wide Area Network? Explain.

7.

What is Intranet? Explain.

8.

What is Video Conferencing? Describe.

5

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.

Explain any one of the system development model.

10. What are the components of Information system?

Explain in detail.
11. Describe the structure of Management Information
System.
12.

Explain in detail about Electronic Trading.

13. What are the values Added Networking Services

available? Explain in detail.
14.

Describe about the approaches of MIS development.

15.

(a)

(b)

Explain about any one of its applications.

What is electronic data interchange?

22

DE5983
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
Second Semester
RESEARCH METHODS
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.
Distinguish between
experimental research.

descriptive

research

and

2.
Identification of research problem solves half of the
Research problem Comment on the statement.
3.
Elucidate the process of analytical and applied
research.
4.
Explain the procedure for formulating hypothesis
and testing it.
5.
What are the advantages and disadvantages of
sampling?
6.

How will you make an interview effective?

7.

Briefly explain the process of data analysis.

8.
What are the various guidelines for making valid
interpretation?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9.
Discuss in detail the significance of research in social
sciences.
10. Explain the various components of a good research
design.
11. What are the different types of probability sampling?
Explain sampling errors.
12. Elaborate on various methods
collection and their advantages.

used

for

data

13. Prepare a questionnaire for collecting data among

employees of an organisation with the objective to find
reasons for employee absenteeism, low motivation and
morale.
14. Briefly explain the steps involved in drafting a
Research report.
15.

Write short notes on :

(a)

Interview schedules

(b)

Scaling techniques and

(c)

Review of literature.

21

DE5982
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
Second Semester
BUSINESS ENVIRONMENT
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.
Discuss
environment.

the

importance

2.
Explain the
environment.

fundamental

3.
Explain the
environment.

role

of

of

scanning

issues

government

the

in

business

in

business

4.

Explain distribution and price control policy in India.

5.

Discuss foreign exchange flow regulation.

6.

Explain banking and credit structure in India.

7.
Describe economic planning and development in
India.
8.
Explain
economy.

the

impact

of

globalization

in

Indian

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.

Explain Socio-cultural environment in detail.

10.

Discuss socio-economic problems of India.

11.

Describe the New EXIM policy.

12.

Describe the growth of financial institutions in India.

13. Discuss the interface between government and

public sector in India.
14. Explain
the
environmental
evaluation procedure in India.

assessment

and

15. Explain how political environment influence business

environment.

10

15

DE5981
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
First Semester
FINANCIAL AND MANAGEMENT ACCOUNTING
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.
Define Accounting. State the difference between
financial accounting and management accounting.
2.
You are presented with a Trial balance showing a
difference which has been carried to suspense account,
and the following errors are revealed.
(a) Rs. 1,700 paid in cash for a typewriter was charged
to office expenses account.
(b) A cash sale of Rs. 5,000 to black, correctly entered in
the cash book, was posted to the credit of Blacks Account
instead of sales account.
(c) Goods amounting to Rs. 800, returned by Blue, were
entered in the sales book and posted there from to the
credit of Blues account.
(d) Bills receivable from Brown for Rs. 3,000 posted to
the credit of Bills payable account and credited to Browns
account.
(e) Goods amounting to Red Rs. 10,000 sold to Red
were correctly entered in the sales book but posted to
Reds Account for Rs. 18,000.
(f) Sales Return Book was overcast by Rs. 100.
Journalise and prepare suspense account.

11

3.
What do you mean by financial statement analysis?
Explain its types.
4.
Following are the ratios relating to the trading
activities of Neela Traders Ltd., Chennai.
Receivables turnover 90 days (360 days year)
Inventory turnover 3 times
Payables turnover 3 months
Gross profit ratio 25%
Gross profit for the year amounted to Rs. 18,000. Closing
inventory of the year is Rs. 2,000 above the opening
inventory. Bills receivable amount to Rs. 2,500 and bills
payable
Rs. 1,000 Calculate :
(a)

Sales

(b)

Debtors

(c)

Closing inventory

(d)

Sundry creditors.

5.

What are the various types of budget? Explain.

6.
Using the information given below, compute the pay
back period under :
(a)

Traditional pay-back method

(b) Discounted pay-back method and comment on the

results.
Initial outlay Rs. 80,000; Estimated life 5 years
Profit after tax : I year Rs. 6,000; II year
Rs. 14,000; III year 24,000; IV year 16,000; V year
Nil.
Depreciation has been calculated under straight line
method. The cost of capital may be taken at 20% p.a. and
P.V. of Re. 1 at 20% p.a. is given below :
Year :
1
2
3
4
5
12

P.V. factor
:

.
83

.
69

.
58

.
48

.
40

7.
State the difference between fund flow statement
and cash flow statement.
8.
You are required to prepare a production budget for
the half year ending June 2000 from the following
information :
Produc
t

Budgeted
sales
units

S
T

Quantit
y
units

Actual stock
31.12.99
units

Desired stock
on
units 30.6.00

20,000

4,000

5,000

50,000

6,000

10,000

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.
What are the various basic Accounting concepts?
Explain them.
10. The following is the Trial Balance of M/S Kasturi
Agencies as on 31.3.05. Prepare Trading, Profit and Loss
account for the year ended 31.3.05 and a balance sheet
as on that date :
Rs.
Rs.
Capital

1,00,00
0

Buildings

15,000

Drawings

18,000

Furniture and fittings

7,500

Motor van

25,000

13

Rs.
Loan from Hari @ 12%
interest

Rs.
15,000

Interest paid on above

900

Sales

1,00,00
0

Purchases

75,000

Opening stock

25,000

Establishment expenses

15,000

Wages

2,000

Insurance

1,000

Commission received

7,500

Sundry debtors

28,100

Bank balance

20,000

Sundry creditors

10,000
2,32,50
0

2,32,50
0

Adjustments :
(a)

The value of stock on 31.3.05 was Rs. 32,000.

(b)

Outstanding wages Rs. 500

(c)

Prepaid insurance Rs. 300

(d)

Commission received in advance Rs. 800

(e)

Allow interest on capital @ 10%

(f)

Depreciation on building 2

10%, motor van 10%

14

1
2

%, furniture and fittings

(g)

Charge interest on drawings Rs. 500.

11.

From the following balance sheet of R Ltd., Hosur

make out
(a)

Statement of changes in working capital and

(b)

Fund flow statement.

Balance Sheet as at 31st March
Liabilities

Equity share
capital

1993
Rs.
3,00,00
0

1994
Rs.

1993
Rs.

1994
Rs.

1,00,00
0

80,000

2,00,00
0

1,70,00
0

20,000 Plant

80,000

2,00,00
0

4,00,00 Goodwill
0

12% redeemable
debentures
Capital reserve

Assets

Land and
1,50,00
0

1,00,00 building
0

General reserve

40,000

50,000 Investments

20,000

30,000

P & L a/c

30,000

48,000 Stock

77,000

1,09,00
0

Proposed dividend

42,000

50,000 Sundry
debtors

1,40,00
0

1,70,00
0

Sundry creditors

45,000

63,000 Bills
receivable

20,000

30,000

25,000

18,000

15,000

10,000

6,77,00
0

8,17,00
0

Liability for
expenses

Cash at bank
30,000

36,000 Preliminary

Provision for
taxation

expenses
40,000

50,000

6,77,00
0

8,17,00
0

Additional information :
15

(i) A piece of land had been sold out in 1994 and

the profit on sale has been credited to capital reserve.
(ii) A machine has been sold for Rs. 10,000. The
written down value of the machine was Rs. 12,000.
Depreciation of Rs. 10,000 is charged on plant for the
year ended 31.3.94.
(iii) The investments are trade investments
Rs. 30,000
by way of dividend is received including
Rs. 1,000 from pre-acquisition profit which has been
credited to investment account.
(iv) An interim dividend of Rs. 20,000 has been paid
in November 1993.
12. M/S Bharath Industries Limited purchased a machine
five years ago. A proposal is under consideration to
replace it by a new machine. The life of the machine is
estimated
to
be
10 years. The existing machine can be sold at its written
down value. As the cost accountant to the company you
are required to submit your recommendations based on
following :
Existing
machine

New
machine

Initial cost

Rs. 25,000

Rs. 50,000

Machine hours p.a.

2,000

2,000

Wages per running hour

1.25

1.25

Power per hour

0.50

2.00

Indirect material p.a.

3,000

5,000

Other expenses p.a.

12,000

15,000

Cost of materials per unit

Number of units produced per

hour

12

18

Selling price per unit

Interest to be paid at 10% on fresh capital invested.

16

13. What are the various methods of evaluating capital

investment proposals? Explain them.
14. Define Ratio and explain the limitations of ratio
analysis.
15. From the following information make out a
statement of proprietors funds with as many details as
possible :
(a)

Current ratio 2.5

(b)

Liquidity ratio 1.5

(c)

Proprietory ratio (fixed assets/proprietory fund) 0.75

(d)

Working capital Rs. 60,000

(e)

Reserves and surplus Rs. 40,000

(f)

Bank overdraft Rs. 10,000

(g)

There is no long-term loan or fictitious asset.

17

14

DE
5980
DISTANCE EDUCATION
M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.
First Semester
QUANTITATIVE METHODS
(2002 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1.
Explain the various quantitative techniques used in
managerial decision-making.
2.
Briefly explain advantages and disadvantages of
Linear Programming.
3.

Briefly explains Break Even Analysis and its uses.

4.
A company has three operational departments
(weaving, processing and packing) with capacity to
produce three different types of clothes namely suiting,
shirtings and woolens yielding the profit Rs. 2, Rs. 4 and
Rs. 3 per meter respectively. One meter suitings require 3
minutes in weaving, 2 minutes in processing and 1 minute
in packing. Similarly one meter of shining requires 4
minutes in weaving, 1 minute in processing and 3 minutes
in packing while one meter woolen requires 3 minutes in
each department. In a week, total run time of each
department is 60, 40 and 80 hours of weaving, processing
and packing departments respectively.

18

Formulate the linear programming problem to find the

product mix to maximize the profit.
5.

Find the dual of the following problem :

Minimize Z = 2x2 + 5x3

Subject to the constraints
x1 + x2 2

2x1 + x2 + 6x3 6
x1 x2 + 3x3 = 4

x1 , x2 , x3 0 .
6.
National Oil Company (NOC) has three refineries and
four depots. Transportation cost per ton, capacities, and
requirements are given below :
D1 D2 D3 D4 Capacit
y
(tons)

R1

13 10

700

R2

14 13

400

R3
Requireme
nt

12 10

11

800

30 60 70 40
0
0
0
0

Determine optimum allocation of output.

7.
An investor is given the following
alternatives and percentage rates of return.

investment

State the nature (Market conditions)

Low

19

Mediu High
m

Regular
shares

7%

10%

15%

Risky shares

10%

12%

25%

Property

12%

18%

30%

Over the past 300 days, 150 days have been medium
market conditions and 60 days have had high market
increases. On the basis of these data, state the optimum
investment strategy for the investment.
8.
The automobile company manufactures around 150
scooters. The daily production varies from 146 to 154
depending upon the availability of raw materials and
other working conditions :
Productions per
day

Probabilit
y

146

0.04

147

0.09

148

0.12

149

0.14

150

0.11

151

0.10

152

0.20

153

0.12

154

0.08

The finished scooters are transported in a specially

arranged lorry accommodating 150 scooters. Using
following random numbers :

20

87, 81, 76, 75, 64,43, 18, 26, 10, 12, 65, 68, 69,61, 57,
stimulate the process to find out :
(a) What will be the average number of scooters waiting
in the factory?
(b) What will be the average number of empty space on
the lorry?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9.
A company processes two manufacturing plants,
each of which can produce three products X, Y and Z from
a common raw material. However, the proportions in
which the products are produced are different in each
plant and so are the plants proportions costs per hour.
Data on production per hour and costs are given below,
together with current orders in hand for each product.
Products

Operating
cost

per hour Rs.

Plant A

Plant B

10

Orders on
hand

5
0

2
4

6
0

You are required to use the simplex method to find the

number of production hours needed to fulfill the orders in
hand at minimum cost.

21

10.

Minimize Z = 4x1 + x2

Subject to the constraints

3x1 + 4x2 20
x1 5x2 15
x1 , x2 0 .

11. Solve the following transportation problem

minimize the cost and give criteria for optimality :
Origin

12.

Destination Cost (Rs. Per

Unit)
1

Supply
(units)

40

36

26

38

30

160

38

28

34

34

198

280

36

38

24

28

30

240

Demand
(units)

160

160

200

120

240

The following pay-off table is given :

Act
Event
s
E1

E2

E3

E4

A1

40

20
0

200

10
0

A2

20
0

200

A3

10
0

15
0

A4

50

40
0

100

22

to

Suppose that the probability of the events of this table

are P ( E 1 ) = 0.20, P ( E 2 ) = 0.15, P ( E 3 ) = 0.40, P ( E 4 ) =
0.25, calculate the expected pay-off and the expected
loss of each action.
13. A company wishes to get at least 160 million
audience exposures the number of times one of the
advertisements is seen or heard by a person. Because of
the nature of the product the company wants atleast 60
million of these exposures to involve persons with family
income of over Rs. 10,000 a month and atleast 80 million
of the exposures to involve persons between 18 and 40
years of age. The relevant information pertaining to the
two advertising media under consideration- magazine and
televisions is given below :
Magazin Televisio
e
n
Cost per advertisement (Rs. thousand)

40

200

Audience per advertisements (million)

40

10

10

Audience per advertisement with

monthly
income over Rs. 10,000 (million)
Audience per advertisement in the
age group 1840 (million)

The company wishes to determine the number of

advertisements to be released each in magazine and
television so as to keep the advertisement Expenditure to
the minimum. Formulate it as a linear programming
problem. What will be the minimum expenditure and its
allocation among the two media? Write dual of this
problem. You may solve the dual problem to find answer
to the problem in hand.

23

14. A car manufacturer uses a special control device in

each car he produces. Two alternative methods can be
used to detect and avoid a faulty device. Under the first
method, each device is tested before it is installed, and all
faulty devices are discovered before installation. The cost
is Rs. 2 per test. Alternatively, the control device can be
installed without being tested, and a faulty device can be
detected and rendered after the car has been assembled,
at a cost of Rs. 20 per faulty device. Regardless of which
method is used, faulty devices cannot be repaired and
must be discarded.
A manufacturer purchases the control devices in batches
of 10,000. Based on past experience, he estimates the
proportion of defective components and the associated
probability to be :
Proportion of faulty
devices :

0.8 0.1 0.1

0
2
6

Probability :

0.2 0.7 0.1

0
0
0

(a) Which inspection method should the manufacturer

adopt?
(b) What is the expected value of perfect information
(EVPI)?
15. The management of ABC Company is considering
the question of marketing a new product. The fixed cost
required in the project is Rs. 4,000. Three factors are
uncertain, viz., the selling price, variable cost and the
annual sales volume. The product has a life of only one
year. The management has the data on these three
factors as under :
Selling
Prices
Rs.

Probabilit
y

Variabl
e

Probabilit
y

Cost
Rs.

Sales
volume
(units)

24

Probabilit
y

0.2

0.3

2,000

0.3

0.5

0.6

3,000

0.3

0.3

0.1

5,000

0.4

Considering the following sequence of thirty random

numbers :
81, 32, 60, 04, 46, 31, 67, 25, 24, 10, 40, 02, 39, 68, 08,
59, 66, 90, 12, 64, 79, 31, 86, 68, 82, 89, 25, 11, 98, 16.
Using the sequence (First 3 random numbers for the first
trial, etc.) simulate the average profit for the above
project on the basis of 10 trials.

25

13

DE5979
DISTANCE EDUCATION

M.B.A. (HRM) DEGREE EXAMINATION, MAY 2009.

First Semester
MANAGERIAL ECONOMICS
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.

State the central concepts of Managerial Economics.

2.

What are the various types of demand?

3.

Write a note on cost control.

4.

Briefly discuss on price differentials and its causes.

5.

Write a note on profit forecasting.

6.

What is Break Even Chart?

7.

Enumerate the causes for inflation.

8.
What are the difficulties in the national income
calculation?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.
Discuss in detail the role of managerial economics in
decision making process of business.

26

10. State and discuss various economies of scale and

their advantages in the production process.
11. State and analyse the Returns to Scale and their
causes.
12. Elucidate the causes for Balance of
disequilibrium and measures to solve them.

Payment

13.

Define stagflation and discuss its causes.

14.

State and discuss the methods of profit planning.

15.

Explain the various pricing techniques.

27

12

DE5978
DISTANCE EDUCATION
M.B.A. (Human Resource Management) DEGREE
EXAMINATION, MAY 2009.
First Semester
ORGANISATIONAL BEHAVIOUR
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.
Explain the need for organisational behaviour in the
global context today.
2.
What is learning? Is training important for learning
processes? Why?
3.

Explain in brief the Vroom's theory of motivation.

4.
What is meant by situational leadership? Is it
different from contingency leadership?
5.
Describe the concept of power. Is power positive or
negative?
6.
Illustrate
culture.

the

basic

attributes

of

organisational

7.
Do you think change in organisations is problematic?
Why? Give examples.

28

8.
Explain the Type A and Type B personality. Which
according to you is useful for effective and efficient work
at the work place?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.
Explain the classical conditioning theory of learning.
What do you mean by cognitive approaches to learning?
10. Describe the various types of stress at work. How
people manage occupational stress?
11. Why do groups form? Describe a classic group
structure.
12. Explain some important leadership traits. Describe
the various styles of leadership. Which according to you is
the best?
13. Describe
the
elements
of
interpersonal
communication. Explain the interpersonal and cultural
barriers in communication. How do we remove these
barriers?
14. What are the causes for organisational change?
Describe the various models of change management.
15. Differentiate between organisational culture and
organisational climate. How the change in organisational
culture is managed in India?
29

30

11

DE5977
DISTANCE EDUCATION
M.B.A (Human Resource Management) DEGREE
EXAMINATION, MAY 2009.
First Semester
MANAGEMENT CONCEPTS
(2008 onwards)
Time : Three hours

Maximum : 100 marks

SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.

Explain the functions of management.

2.
How can Total Quality Management help businesses
these days?
3.

Distinguish between authority and responsibility.

4.
Distinguish between departmentation by Time and
departmentation by Territory.
5.
Explain the line and staff functions. What are the
benefits of staff?
6.
Explain the
effectiveness.
7.

Path-goal

approach

to

leadership

What is Feedforward control system?

8.
Explain the carrot and stick rule of motivation. Do
you think it is better than motivating through money?
Why?
31

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9.
Compare the management principles of Scientific
school of management with those of Behavioral school of
Management.
10. What is the nature of planning? Describe the various
types of plans.
11. Diagrammatically explain the narrow and wide spans
of organizational structures. What are the factors that
determine effective span?
12. What are the common mistakes we commit in
organizing? How such mistakes can be avoided?
13. Explain the Maslow's Need hierarchy and Herzberg's
Motivation-Hygiene theory. Compare both the theories.
14. Explain the principle of leadership. Describe the
situational or contingency approaches of leadership.
15. Describe the basic control process. How does control
act as a feedback system?

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