Generic Operational Control Manual (Dispatcher Manual) For Air Operator

Generic Operational Control Manual
(Dispatcher Manual) for Air Operators
Edition 2000
(Air Operators Name)

Flight Dispatchers Operational Control Manual
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Introduction
Jan 2000

Minister of Public Works and Government Services !anada "###
Permission is granted b$ t%e &e'artment of (rans'ort !anada to co'$ and)or re'roduce t%e contents of t%is 'ublication in *%ole or in 'art 'rovided t%at full ackno*ledgment is given to t%e &e'artment of (rans'ort !anada and t%at t%e material be accuratel$ re'roduced+ W%ile use of t%is material %as been aut%ori,ed t%e &e'artment of (rans'ort !anada s%all not be res'onsible for t%e manner in *%ic% t%e information is 'resented nor for an$ inter'retations t%ereof+ (%e information in t%is co'$ of 'ublication ma$ not be u'dated to reflect amendments made to original content+ -or u'.to.date information contact t%e &e'artment of (rans'ort !anada+ (%e information in t%is 'ublication is to be considered solel$ as a guide and s%ould not be /uoted as or considered to be a legal aut%orit$+ It ma$ become obsolete in *%ole or in 'art at an$ time *it%out notice+
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This manual is the property of (Name of air Operator) and any disclosure of its contents to others is given in strictest confidence. It must not be reproduced or used in flight operations or other commercial enterprises by any person, agency or corporation without specific approval and permission of the (Director of light Operations). !ny "uestions with respect to use of this manual or information contained herein shall be directed to# (Name of !ir Operator !ddress and $hone number)
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Flight Dispatchers Operational Control Manual Introduction
(%is manual in con0unction *it% t%e 1name of Air Operator 2 -lig%t 3'erations Manual contain all t%e 'ertinent information and is intended to meet all (rans'ort !anada Regulations and Standards+ Instructions contained in t%is manual s%all govern t%e conduct of t%e 3'erational !ontrol S$stem of 14ame of 5ir 3'erator2+ W%ere o'erating 'rocedures and 'erformance data 'resentations differ from t%ose of (rans'ort !anada suc% revised 'rocedures and modified 'erformance 'resentations must be a''roved b$ (rans'ort !anada+ W%en o'erations are sc%eduled *it% certain air'lane or air'lane s$stem com'onents unserviceable t%e air'lane must be o'erated accordance *it% t%e limitations stated in t%e -3M and as amended b$ t%e Minimum E/ui'ment 6ist 1ME62+ Maintenance *ill install 'lacards at a''ro'riate locations in t%e air'lane advising of unserviceable e/ui'ment+ &is'atc% *ill advise t%e !a'tain *%enever t%e air'lane is dis'atc%ed utili,ing ME6 relief+ W%en o'eration is sc%eduled *it% certain secondar$ airframe and engine 'arts missing t%e air'lane must be o'erated in accordance *it% t%e limitation stated in t%e -3M and as amended b$ t%e !onfiguration &eviation 6ist 1!&62+ &is'atc% *ill advise t%e !a'tain *%enever t%e air'lane is dis'atc%ed in accordance *it% t%e !&6+ (%is manual is t%e 'ro'ert$ of 1 Name of Air Operator2 and an$ disclosure of its contents to ot%ers is given in strictest confidence+ It must not be re'roduced or used in an$ *a$ e7ce't *it% t%e s'ecific a''roval and 'ermission of t%e 1&irector of -lig%t 3'erations2+ 5n$ /uestions *it% res'ect to use of t%is manual or information contained %erein s%all be directed to t%e 1&irector -lig%t 3'erations2+
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Introduction
General
(%is -lig%t &is'atc%er Manual 1-&M2 %as been 're'ared b$ 1Name of air operator2+ (%e 'ur'ose of t%is manual is to8 . Provide t%e necessar$ o'erating limitations 'rocedures 'erformance and s$stems information t%e /ualified flig%t dis'atc%er re/uires to safel$ and efficientl$ e7ercise o'erational control for 1Name of air operator2+ Serve as a revie* guide for use in recurrent training and -lig%t &is'atc%er !om'etenc$ c%ecks+ Establis% standardi,ed 'rocedures and 'ractices as outlined in (rans'ort !anada9s !ommercial 5ir Services Standards 1!5SS2+
. .
(%e -&M is structured in 16 chapters2 containing 1list the chapter titles2+ (%e -&M *ill be 'eriodicall$ revised to incor'orate 'ertinent 'rocedural and s$stem information c%anges+ Items of a more critical nature *ill be incor'orated in o'erational bulletins and distributed in a timel$ manner+ In all cases suc% revisions and c%anges *ill remain com'atible *it% t%e !ommercial 5ir Services Standards 1!5SS2+
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List of Effective Pages Section Page Revision Date
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Revision Record -ormal revisions to t%is manual are issued 'eriodicall$ b$ t%e -lig%t 3'erations &e'artment to 'rovide current 'olicies and information not 'reviousl$ furnis%ed+ Eac% formal revision *ill be accom'anied b$ a ne* 6ist of Effective Pages 16EP2 and a (ransmittal S%eet containing t%e revision number date and filing instructions+ (%e 'erson filing t%e revision s%ould enter t%e revision number its date and initial t%e a''ro'riate column belo*+ Persons filing t%e revision s%ould enter t%e amendment se/uentiall$+ 4e* amendments s%ould not be entered until t%e 'revious amendments %ave been entered+ 3nce t%e revision is filed t%e currenc$ of t%e manual s%ould t%en be c%ecked b$ com'aring t%e ne* 6EP to t%e 'ages contained in $our manual+ If a disagreement is noted or 'ages are found to be missing contact -lig%t 3'erations immediatel$+
FORMAL REVISIO RECORD REVISIO !M"ER REVISIO DA#E I I#IALS REVISIO !M"ER REVISIO DA#E I I#IALS
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S!&&ES#IO S'COMME #S We *ould like $our suggestions and)or comments for im'roving t%e manual+ (%is manual s%ould facilitate $our da$.to.da$ o'eration a fact t%at is of concern to us+ We %ave limits in t%e design and 'rinting 'rocess but if a c%ange is needed as indicated b$ $our res'onse *e *ill c%ange t%e t%ings *e can+ If a 'roblem e7ists and $ou don;t %ave t%e solution state t%e 'roblem< no formalit$ is e7'ected+ Please for*ard $our recommendations to t%e 1Manager of Flight Dispatch2+ 5dditional suggestions 'ages *ill automaticall$ be 'rovided to re'lace t%e ones $ou use for for*arding $our suggestions+ Please( )eep us advised* 14ame of air 3'erator2 5ttention8 14ame of Manager2
-&M Page 4o+====================================== Suggestions)!omments8
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PREFACE (%is -lig%t &is'atc% Manual is enabled b$ and consistent *it% 1Name of air operator2 !om'an$ -lig%t 3'erations Manual+ It includes instructions and information necessar$ for flig%t dis'atc% 'ersonnel involved *it% t%e o'erations of 1Name of air operator2 aircraft to 'erform t%eir duties and res'onsibilities *it% a %ig% degree of safet$+ 3'erational control is conducted in com'liance *it% t%e a''licable (rans'ort !anada issued !anadian 5viation Regulations 1!5Rs2 and !ommercial 5ir Services Standards 1!5SS2+ (%ere s%all be no deviations from a''licable !5Rs or !5SS unless a''roved b$ (rans'ort !anada+ 3'erations conducted under t%is manual %ave been a''roved b$ (rans'ort !anada as being in com'liance *it% all 'ertinent regulator$ source documents of (rans'ort !anada+ &is'atc%ers must be t%oroug%l$ familiar *it% t%e content of t%is manual as it 'ertains to t%eir areas of res'onsibilit$+ 5ll dis'atc%ers are c%arged *it% %aving a good *orking kno*ledge of all regulations and ot%er 1Name of air operator2 manuals 'ertinent to t%e e7ercise of t%eir &is'atc%er !ertificates+
+*,-
A!#.ORI#/ (%e information instructions 'olicies and 'rocedures contained in t%is manual are binding on all (Name of air operator2 3'erational !ontrol and -lig%t 3'erations 'ersonnel+ 1 Name of air operator2 'olicies ma$be more restrictive t%an t%e (rans'ort !anada a''roved regulations and standards but no 'olic$ in t%is manual ma$ be less restrictive t%an t%e regulations or standards set fort% b$ (rans'ort !anada+
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DEFI I#IO S and A"REVIA#IO S (%e follo*ing definitions a''l$ as used t%roug%out t%is manual8 0J include . means to include but is not limiting+ "J s%all . is used in t%e im'erative sense+ It is to be construed and understood as binding or mandator$+ 2J ma$ . is used in a 'ermissive sense+ It means t%e desire or met%od is not mandator$ AJ co.aut%orit$ dis'atc%K . means a flig%t *%ere t%e flig%t dis'atc%er and t%e 'ilot.in. command s%are res'onsibilit$ for -lig%t Watc%+ DJ flig%t *atc%K . means maintaining current information on t%e 'rogress of t%e flig%t and monitoring all factors and conditions t%at mig%t affect t%e 3'erational -lig%t Plan+
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EJ 'ilot;s self.dis'atc% . means a flig%t *%ere t%e 'ilot.in.command is solel$ res'onsible for -lig%t Watc%+ FJ !om'le7 3'erations . means o'erations *%ere an$ t*o of t%e follo*ing conditions e7ist< GJ t%e air o'erator o'erates more t%an F aero'lanes %aving a 'assenger.seating configuration of 20 or more and a ma7imum gross take.off *eig%t of DE DEE kg 1"00 000 lbs+2 or more< "+"0 t%e air o'erator o'erates more t%an "H flig%ts 1constituting "H take.offs and "H landings2 'er 2D %our 'eriod. HJ t%e air o'erator;s o'erations are mi7ed domestic and international+ "+"" !ommunications8 "+"2 (imel$ communication means t%e abilit$ to establis% communications domesticall$ *it%in t%irt$ minutes of first tr$ing and internationall$ *it%in one %our *%en t%e flig%t is in cruise+ #J &irect communications means t%e abilit$ of t%e -lig%t &is'atc%er and Pilot.in. !ommand to communicate using t%e air o'erator;s facilities an electronic data link facilit$ or a facilit$ o'erated b$ a t%ird 'art$+ "0J ""J "2J "AJ "DJ "EJ "FJ +*,1 PI! Pilot.in.command !a'tain -& -lig%t &is'atc%er+ -33 -ig%t 3'erations 3fficer+ !3M !om'an$ 3'erations Manual+ ME6 .Minimum E/ui'ment 6ist+ 3-P .3'erational -lig%t Plan+ &RM . &is'atc% Resource Management+ #IME REFERE CES
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5ll references to time including dates are based on universal (ime !oordinated 1>(!2 unless ot%er*ise indicated+ +*,2 &E DER REFERE CE 5ll references to 'ersons in t%is manual designated bot% se7es and *%enever t%e male gender is used it s%all a''l$ to bot% female and male+ +*,3 PROPER#/ (%is manual is t%e 'ro'ert$ of (Name of air operator2+ It s%all not be re'roduced nor used in an$ manner e7ce't *it% t%e s'ecific a''roval and 'ermission of 1 name of person giving authority2+ +*,4 CO #ROL !ontrol and currenc$ of t%is manual are t%e 0oint res'onsibilit$ of t%e offices of t%e &-3 1&irector -lig%t 3'erations2+ 4o alterations c%anges or deviations are aut%ori,ed *it%out 'rior a''roval from t%is office+ +*,5 REVISIO S Revisions to t%is manual are 're'ared b$ t%e -lig%t &is'atc% de'artment and revised under t%e direction of t%e8 &irector -lig%t 3'erations and Manager &is'atc% Eac% addition to or amendment of t%e -lig%t &is'atc% manual must be a''roved b$ (rans'ort !anada 'rior to general distribution to concerned 3'erational !ontrol 'ersonnel+ Revised 'ages are distributed to all manual %olders it is re/uired t%at all manual %olders insert t%e revised 'ages in a timel$ manner+ 5 list of effective 'ages is 'rovided *it% eac% revision to enable verification of currenc$ and com'leteness+
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MA !AL OR&A I7A#IO (%is manual is organi,ed in a '%ase.of.flig%t format follo*ing t%e se/uence of a normal domestic flight. Material t%at is not general to all o'erations or is uni/ue to a 'articular o'eration or does not occur routinel$ on a domestic flig%t is covered in se'arate c%a'ters a'art from t%e
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'%ase.of.flig%t format+ 5 c%a'ter table of contents a''ears at t%e beginning of eac% c%a'ter+ (%e manual also contains a list of effective 'ages inde7 amendment record and c%a'ter of definitions and abbreviations+ "GJ PERSO AL MA !ALS -lig%t &is'atc%er 1and Assistant Flight Dispatcher) 'ersonnel s%all eac% be assigned a 'ersonal co'$ of t%e follo*ing flig%t o'erating manuals8 Example of manuals "HJ Flight Dispatch tandard Operating !rocedures Manual "#J "ompany Flight Operations Manual# It is t%e res'onsibilit$ of eac% manual %older to revie* and remain kno*ledgeable of all revision amendments+ (imel$ amending of all 'ersonal manuals is mandator$+ It is t%e res'onsibilit$ of eac% -lig%t &is'atc% em'lo$ee to return all manuals in %is 'ossession to t%e Manager &is'atc% *%en %is services are terminated eit%er finall$ or for a tem'orar$ 'eriod *%en %e is transferred to anot%er classification *%ere suc% manuals are not re/uired+ 20J I FORMA#IO "!LLE#I S Information bulletins are c%anges to t%is manual or t%e o'erational 'olicies of (Name of air operator2+ 5ll bulletins must be read b$ t%e dis'atc%ers 'rior to s%ift c%angeover+ 5 -lig%t &is'atc% :ulletin is intended to 'rovide a timel$ met%od of addressing o'erational issues+ (%e$ are issued to clarif$ standardi,e or modif$ e7isting 'rocedures or 'olicies or to 'rovide ne* information *%en necessar$+ !om'liance *it% t%eir contents is mandator$+ (%e information bulletins are located 1$here% this can &e a &oo'( manual or computer system2 in t%e &is'atc% office + 5 list of effective bulletins accom'anies eac% bulletin issued and is located 1$here2+ 5 c%eck of t%e effective bulletins *ill be made 1 at the first of each month2 against bulletins discarding t%ose no longer effective+ (%e dis'atc%ers must register in t%e a''ro'riate area 1$here2 indicating t%e information %as been read and understood+ W%en t%e content of a bulletin %as been incor'orated into t%e manual or is no longer effective t%e bulletin *ill be deleted+ !%anges to o'erational 'olicies %ave been a''roved b$ (rans'ort !anada 2"J I FORMA#IO CIRC!LAR 5 -lig%t &is'atc% Information circular is intended to address all o'erational issues *%ic% are not a standard o'erating 'rocedure+ -or e7am'le *%en t%e o'erational *eig%ts are c%anged on an aircraft due to a landing gear c%ange or *%en a navigational aid is sc%eduled to be unserviceable for a long duration and an alternative route is establis%ed+
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5ll circulars are located ($here or is it a separate section follo$ing the )nformation *ulletins2 and are issued in a numeric se/uence+ -lig%t &is'atc%ers are re/uired to initial ne* circulars and revie* all circulars t%e$ are not familiar *it% 'rior to assuming res'onsibilit$ for s%ift+
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Operational Control
C.AP#ER SEC#IO #I#LE PA&E 2+0" 3RG54II5(I3456 " 2+02 &IRE!(3R D 2+0A M5M5GER D 2+0D -6IG?( 2+0E -6IG?( &ISP5(!?ER B PI63(.I4.!3MM54& # &ISP5(!?ER F -6IG?( &ISP5(!? -6IG?( 3PER5(I34S !?5R(
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22J OR&A I7A#IO C.AR# 15S 5PPR3PRI5(E -3R (?E 5IR 3PER5(3R2 E7am'le
3'erations Manager ManagerManager3'erations !%ief Pilot Manager -lig%t &is'atc% Manager Mtce
&is'atc%er
(this section should have a description of the personnel sho$n on the organi+ation chart and must include responsi&ilities and duties# Air operator,s may have additional personnel speciali+ing in certain areas example -raining
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Dispatcher ( chief dispatch( etc# -he example &elo$ is a simple outline and should &e expanded to reflect the air operators organi+ation) -*,Operations Manager 1o'erators ma$ use ot%er names &irector -lig%t 3'erations etc+2
Re'orts to8 !E3 Res'onsible for8 1use the following statement if the air operator is using a title other than Operations Manager2 (%e 'osition of &irector -lig%t 3'erations s%all for inter'retation under t%e !anadian 5viation Regulations be considered s$non$mous *it% t%e 'osition of 3'erations Manager as defined t%erein+ (%e 3'erations manager is t%e Senior officer of and res'onsible for t%e overall o'eration of 1Name of air operator2 -lig%t 3'erations &e'artment *it% direct administrative functional and tec%nical res'onsibilit$ for issues of o'erational control as 'erformed b$ t%e 3'erational !ontrol 1-lig%t &is'atc%2 organi,ation+ (%e 3'erations Manager 'rovides administrative functional and tec%nical direction to t%e Manager -lig%t &is'atc% relative to t%e safe and 'ro'er e7ecution of t%e -lig%t &is'atc% Pre.de'arture Pre'aration and -lig%t Watc% functions+ 3n da$ of flig%t t%e actual e7ercising of o'erational control is delegated b$ t%e 3'erations Manager directl$ to t%e Pilot.in.!ommand and to t%e designated -lig%t &is'atc%er t%roug% t%e Manager -lig%t &is'atc%+ (%e 3'erations Manager is also res'onsible for t%e ongoing liaison *it% (rans'ort !anada and ot%er international regulator$ grou's concerning flig%t o'erations matters involving t%e 3'erational !ontrol 1-lig%t &is'atc%)-lig%t Watc%2 organi,ation+
2+A
MA A&ER8 FLI&.# DISPA#C.
(%e Manager -lig%t &is'atc%er is a /ualified dis'atc%er and maintains com'etenc$ as 'er !5SS G2E+"2D
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Re'orts to8 3'erations Manager Res'onsible for8 "+"A Providing da$.to.da$ administrative functional and tec%nical direction to t%e -lig%t &is'atc% and 6oad Planning organi,ations on be%alf of t%e 3'erations Manager 1&-32+ "+"D 6iaison *it% t%e 3'erations !oordination &e'artment relative to t%e im'act of 3'erational !ontrol u'on 3'erations !oordination activities and re/uirements+ "+"E (%e develo'ment im'lementation and enforcement of o'erational control standards 'olicies and 'rocedures 'ertaining to t%e -lig%t &is'atc% function in kee'ing *it% all Safet$ (rans'ort !anada !or'orate and 3'erations !oordination re/uirements+ 2AJ Providing flig%t o'erational su''ort t%roug% &is'atc% services including but not limited to -lig%t Planning -lig%t Watc% Weat%er :riefing and communications as re/uired b$ t%e !anadian 5viation Regulations section G2E+20 and t%ose a''licable sections of t%e -lig%t 3'erations Manual+ 0J Ensuring t%at all -lig%t &is'atc% 'ersonnel are 'rovided *it% ade/uate training c%ecking and route familiari,ation suitable to t%e 'osition being %eld *it%in t%e -lig%t &is'atc% organi,ation "J Ensuring t%at !om'an$ flig%ts are safel$ and efficientl$ 'lanned cleared and monitored in accordance *it% establis%ed standards and regulations+ 2J (%e initiation maintenance a''lication and future develo'ment of -lig%t &is'atc% Standard 3'erating Procedures Manual and all ot%er manuals and documents relating to t%e -lig%t &is'atc% function+ AJ &evelo'ment and im'lementation of standard o'erating 'rocedures to ensure safe o'erations and com'liance *it% t%e !5RS as directed b$ t%e 3'erations Manager+ "+"F Monitoring and measuring -lig%t &is'atc%er 'erformance relative to t%eir kno*ledge and understanding of standards and 'rocedures+
2DJ Maintaining com'lete and accurate records of -lig%t &is'atc%er evaluations and training+ 2EJ Providing *ork sc%edules *%ic% ensure ade/uate and efficient -lig%t &is'atc%er staffing
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2FJ &etermining -lig%t &is'atc%er training re/uirements and t%e develo'ment and deliver$ of training courses and criteria+ 2GJ Managing and ensuring t%e ongoing integrit$ and o'erational ca'acit$)ca'abilit$ of all -lig%t &is'atc% tec%nical su''ort s$stems+ 2HJ Pre'aring t%e o'erating and ca'ital e7'enditure budgets relative to -lig%t &is'atc%+ 2#J 6iaison *it% e7ternal agencies *%ic% ma$ affect 3'erations !o.ordination + A0J (%e recei't validation and u'grading of air'ort reference information -*,1 FLI&.# DISPA#C.ER
Re'orts to8 Manager -lig%t &is'atc% General 5 -lig%t &is'atc%er /ualified as 'er !anadian 5viation Regulations section !5R G0E+""0 and !5SS G2E+20 54& !5SS G2E+"2D assigned t%e res'onsibilit$ of e7ercising safe and efficient o'erational control over (name of air operator2 flig%ts in con0unction *it% t%e Pilot.in.!ommand on be%alf of t%e 3'erations Manager+ Res'onsible for8 E7ercising o'erational control in a !om'le7 ($'e 5 1or ($'e :2 3'erational !ontrol S$stem !5SS G2E+20+ A"J E7ercising o'erational control on a co.aut%orit$ basis *it% t%e 'ilot.in.command and for t%e 0oint res'onsibilit$ of t%e safe efficient 'lanning and monitoring of a flig%t+ A2J (%e develo'ing revie*ing aut%ori,ing issuing and revising as re/uired of t%e 3'erational -lig%t Plan for all sc%eduled and nonsc%eduled flig%ts inclusive of training and test flig%t o'erations in kee'ing *it% Safet$ Regulator$ !ustomer Service and !or'orate fiscal re/uirements+ AAJ 5ut%ori,ing t%e release of an aircraft to o'erate in accordance *it% t%e terms and conditions establis%ed b$ t%e 3'erational -lig%t Plan+
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ADJ 5nal$,ing o'erational conditions and identif$ an$ o''ortunities t%at ma$ constrain im'ede or benefit o'erational ca'abilities inclusive of but not limited to *eat%er facilities 5ir (raffic !ontrol and aircraft 'erformance+ AEJ Performing 3'erational -lig%t Watc% and for determining if c%anges to o'erational and meteorological conditions ma$ affect t%e safet$ of flig%ts *it%in a 'rescribed area or on assigned routes and for communicating t%ose c%anges to t%e Pilot.in. !ommand+ AFJ -ormulating and im'lementing revised 3'erational -lig%t Plans *%en conditions *arrant and for communicating t%e revised 'lans to t%e Pilot.in.!ommand+ AGJ 5nal$,ing o'erational and meteorological conditions to evaluate and determine t%e safest and most efficient minimum fuel re/uirement+ AHJ W%en re/uested or deemed necessar$ to 'rovide t%e Pilot.in.!ommand *it% a t%oroug% and 'rofessional flig%t cre* briefing covering all significant information *%ic% ma$ im'act t%e o'eration of %is flig%t+ A#J Soliciting inter'reting and maintaining current flig%t and field condition re'orts to 'rovide flig%t cre*s *it% t%e latest o'erational information+ D0J !a'turing u'.to.date flig%t 'rogress information of assigned flig%t movements 1-lig%t Watc%2 and to ensure t%at t%e flig%t movement information is bot% current and accurate+ D"J Providing Weig%t and :alance 1if applica&le2 *it% a flig%t release *%ic% includes total fuel re/uirements and aircraft *eig%t limitations t%at ma7imi,es revenue 'a$load 'otential *%ile satisf$ing all Safet$ standards+ D2J !ommunicating to 5ir (raffic !ontrol Services all 3'erational -lig%t Plan re/uirements+ DAJ Initiating 5ccident 5larm Procedures and assessing and issuing -lig%t Incident !ategor$ Re'orts as re/uired inclusive of t%e !or'orate notification 'rocess and maintaining a *ritten log during t%e incident+ DDJ Resolving *it% Maintenance !ontrol t%e 'ilot.in.command -lig%t 3'erations Management Pilots as re/uired 'roblems caused b$ an$ aircraft deviation from standard *%ic% ma$ limit or im'act flig%t o'erational ca'abilities and to communicate an$ o'erational limitations to t%e 3'erations !o.ordination and res'ective o'erating :ranc%es as re/uired+
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DEJ 5''rising Maintenance !ontrol 3'erations !oordination ot%er affected -lig%t &is'atc%ers and -lig%t 3'erations Management Pilots if *arranted of an$ re'orted deviations from standard *%ic% occur during flig%t and *%ic% could im'act do*n line sc%eduling integrit$+ DFJ &uring irregular o'erations congruent *%en 'ractical *it% t%e Pilot.in. !ommand and in consultation *it% t%e 3'erations !oordination im'lementing flig%t dela$s *%en conditions *arrant recommending flig%t cancellations and initiating alternative 'lans+ DGJ Initiating and coordinating air'ort %andling *%en diversions to off line air'orts are re/uired+ DHJ !ommunication *it% t%e 3'erations !oordination 'roviding timel$ anal$sis of meteorological risk *%ic% ma$ reasonabl$ be antici'ated to im'act local and)or s$stem o'erations including aircraft on la$over+ D#J Providing and communicating revised 3'erational -lig%t Plans to o'timi,e revenue 'a$load 'otential *%ile maintaining ade/uate Safet$ standards+ E0J 5dministering managing and im'lementing economic 'etroleum 'olicies to ma7imi,e cor'orate 'rofitabilit$ sub0ect to o'erational constraints and *it%in 'ro'er Safet$ 'arameters+ E"J Securing curfe* breaks as re/uired from (rans'ort !anada during irregular o'erations+ E2J !oordinating all 'lanning as'ects of bot% test and training flig%ts+
EAJ Ensuring on da$.of.flig%t t%at t%e -lig%t &is'atc% function 'erforms safe and efficient 3'erational !ontrol in accordance *it% all !anadian and foreign governmental rules and regulations !om'an$ flig%t o'erating manuals and !or'orate 'olicies and 'rocedures+ EDJ 6iaison *it% t%e -lig%t &is'atc% Manager for t%e 'ur'oses of maintaining dis'atc% standard o'erating 'rocedures and all a''licable sections of t%e !om'an$ -lig%t 3'erations Manual+ %.&' Dispatcher and $ilot(in )ommand
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Prior to acceptance by the pilot-in-command of the Operational Flight Plan (OFP), operational control, as delegated by the Operations Manager in the company operations manual, is exercised jointly by the flight dispatcher and the pilot-in-command of a flight. fter the pilot-in-command accepts the Operational Flight Plan, the flight dispatcher and the pilot-in-command share responsibility for Flight !atch. "he flight dispatcher and the pilot-in-command shall share pertinent and related flight information, including any proposed changes to the Operational Flight Plan. fter the pilot-in-command accepts the Operational Flight Plan, the flight dispatcher and the pilot-in-command share responsibility for Flight !atch. Once a flight has commenced, the final decision on any changes to the Operational Flight Plan shall be ta#en by the pilot-incommand based on considerations of safety. For the purpose of operational control systems, a flight is deemed to be $commenced$ after bra#e release for ta#e-off. %imited pilot self-dispatch of flights may be permitted at those enroute stops &here a lac# of communications facilities pre'ents the coauthority dispatch of a flight. (n such cases, (name of air operator) shall de'elop, and submit to "ransport )anada - )i'il 'iation for appro'al, these additional procedures are intended to compensate for the lac# of flight dispatcher participation in the flight*s next operational flight plan.
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Operational Control Chapter 0 &eneral Operational Control Policies

SEC#IO #I#LE PA&E A+0" S5-(E@ " A+02 PERS3456 !34&>!( " A+0A S(54&5R&II5(I34 " A+0D 43(I!E 3- CI6365(I34S 2 A+0E PERS3456 E6E!(R34I! &ECI!ES 2 A+0F !3MM>4I!5(I34S 2 A+0G &IS5GREEME4( RES36>(I34 P36I!@ A
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A+0H !3MM>4I!5(I34 RE!3R&S A A+0# &ISP5(!?ER RE!3R&S A A+"0 (R5I4I4G A
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0*,+
SAFE#/ Safet$ is t%e most im'ortant consideration in all air o'erations+ (%e o'erating '%iloso'%$ of 1Name of air operator2 concludes t%at safet$ is an essential ingredient to success+ Ever$ 'olic$ or 'rocedure s%all be develo'ed around suc% safet$.oriented guidelines+ Lno*ing and ad%ering to safe 'ractices t%at %ave been establis%ed for t%e mutual benefit of bot% -lig%t 3'erations and -lig%t &is'atc% 'ersonnel are essential to t%e 'revention of mis%a's+ "E PROAC#IVE O# REAC#IVE*
0*,-
PERSO AL CO D!C# 1Name of air operator2 e7'ects all em'lo$ees to acce't certain res'onsibilities for ad%ering to business 'rinci'les in matters of 'ersonal conduct and to e7%ibit a %ig% degree of 'ersonal integrit$+ 5cce'table conduct involves not onl$ sincere res'ect for t%e rig%ts and feelings of ot%ers but assurance t%at 'ersonal conduct in bot% business and 'ersonal life avoids an$ action t%at mig%t8 :e %armful to t%e em'lo$ee %imself ot%er em'lo$ees t%e !om'an$ or cause an$ unfavorable reaction for current or 'otential internal and e7ternal customers+ -lig%t &is'atc% 'ersonnel must use discretion *%en dealing *it% t%e 'ublic or ne*s media regarding cor'orate matters 'rior to being 'ermitted to 'artici'ate in intervie*s or make 'ublic statements+ 5''roval from 1 Name of person2 is also re/uired 'rior to re'resenting 14ame of air operator2 in an$ 'ublic forum 1i+e+ s'eaking engagements sc%ool career da$s etc+2 -lig%t &is'atc% 'ersonnel contacted eit%er directl$ or indirectl$ b$ t%e (rans'ort Safet$ :oard of !anada s%all refrain from comment on an$ regular or irregular o'erations+ (%e (rans'ort Safet$ :oard of !anada re'resentative calling s%all be referred to t%e -lig%t Safet$ :ranc% of (name of air Operator) (phone num&er and name of the air operators safety representative)for 'ur'oses of 'ositive identification and for all briefing)debriefing information being soug%t+ 4o 'erson s%all be under t%e influence of alco%olic beverages and)or mind altering drugs *%ile on dut$+ Slee'ing at an$ time *%ile 'erforming t%e duties of !ontrolling -lig%t &is'atc%er is e7'ressl$ forbidden+
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0*,0
S#A DARDI7A#IO (%e use of standardi,ation en%ances safet$ and efficienc$ b$ logicall$ assigning to different -lig%t &is'atc% 'ersonnel t%e res'onsibilit$ for t%e accom'lis%ment of re/uired tasks+ (%e use of standard 'rocedures reduces t%e burden of 'lanning and 'romotes confidence and 'recision *it%in t%e -lig%t &is'atc% de'artment+ 5lt%oug% not all eventualities can be foreseen it %as been *ell 'roven t%at t%e best o'erations occur *%en a %ig% level of 'lanning communications -lig%t &is'atc% su''ort and standardi,ation e7ist+ It is t%e goal of -lig%t &is'atc% to ac%ieve a 'recise level of standardi,ation t%at discourages unsafe 'ractices carelessness and t%e develo'ment of individuali,ed 'rocedures but not so %ig% t%at o'erational fle7ibilit$ good 0udgment and 'rofessionalism are discouraged+
0*,1
O#ICE OF VIOLA#IO S 5n$ communication received from (rans'ort !anada b$ -lig%t &is'atc% 'ersonnel concerning an alleged or actual flig%t violation or incident *ill be immediatel$ for*arded to t%e Manager -lig%t &is'atc%
0*,2
PERSO AL ELEC#O IC DEVICES W%ile on dut$ -lig%t &is'atc% 'ersonnel s%all not *ear %eadset a''aratus for t%e 'ur'oses of listening to non. operational control related broadcasts+ (%e -lig%t &is'atc%er shall at all times( monitor com'an$ communications+
0*,3
COMM! ICA#IO S 5ll -lig%t &is'atc% 'ersonnel s%all 'ass t%e e7amination for and be in 'ossession of a valid R5&I3 (E6EP?34E 3PER5(3R9S RES(RI!(E& !ER(I-I!5(E+ 5ll -lig%t &is'atc% 'ersonnel are 'ersonall$ res'onsible for ensuring t%at t%e Manager -lig%t &is'atc% is su''lied *it% a du'licate co'$ of t%e em'lo$ee;s current R5&I3 (E6EP?34E 3PER5(3R9S RES(RI!(E& !ER(I-I!5(E to allo* for 'resentation and revie* b$ entitled 'arties+ 5ll -lig%t &is'atc% 'ersonnel s%all com'l$ *it% and ad%ere to all guidelines as sti'ulated b$ (rans'ort !anada for t%e use and control of radio tele'%one communications and e/ui'ment+
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5ll -lig%t &is'atc% 'ersonnel s%all conform to 'ro'er tele'%one eti/uette b$ identif$ing t%e de'artment name follo*ed b$ t%e name of t%e 'erson t%e caller %as reac%ed+ 5ll incoming -lig%t &is'atc% radio communications s%all be c%allenged b$ -lig%t &is'atc% 'ersonnel immediatel$ u'on recei't+ -or t%e continued 'reservation of safet$ if due to individual and)or -lig%t &is'atc% de'artmental *orkload re/uirements t%ere s%ould become a necessit$ to 'rioriti,e t%e %andling of incoming radio and)or tele'%one calls t%e follo*ing se/uence s%all be follo*ed8 "+ Radio calls associated *it% airborne flig%ts and flig%ts in motion on t%e ground t%at %ave declared an emergenc$+ 2+ (ele'%one calls associated *it% airborne flig%ts and flig%ts in motion *%ile on t%e ground t%at %ave declared an emergenc$ onl$ if t%e information su''lied is critical to t%e continued safe conduct of t%e flig%t and)or %as been s'ecificall$ re/uested b$ t%e o'erating -lig%t !re* and)or controlling -lig%t &is'atc%er+ A+ Radio calls associated *it% airborne flig%ts o'erating under normal conditions+ D+ Radio calls associated *it% flig%ts *%ile in normal motion on t%e ground during t%eir de'arture '%ase of o'eration+ E+ Radio calls associated *it% flig%ts *%ile in normal motion on t%e ground during t%eir arrival '%ase of o'eration+ F+ (ele'%one calls associated *it% normal o'erations of eit%er ground or airborne flig%ts+
0*,4 DISA&REEME # RESOL!#IO POLIC/ (%e controlling -lig%t &is'atc%er and t%e Pilot.in.!ommand s%all make ever$ effort to resolve all disagreements 'ertaining to t%e e7ercising of o'erational control in a safe efficient and timel$ manner+ ?o*ever s%ould an irreconcilable disagreement arise bet*een t%e flig%t dis'atc%er and t%e 'ilot.in.command concerning a flig%t t%e most conservative course of action s%all 'revail+ 5dvise from t%e Manager -lig%t &is'atc% and t%e 3'erations Manager *ill be soug%t b$ t%e 'ilot.in.command and t%e dis'atc%er in order to resolve t%e disagreement+
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If a resolution of t%e disagreement is unattainable and a dela$ or cancellation of a flig%t occurs a full *ritten re'ort outlining t%e basis of t%e disagreement *ill be for*arded b$ bot% 'arties to t%e 3'erations Manager+ 0*,5 Co99unication Records -lig%t dis'atc%ers s%all document safet$ information bet*een flig%t cre*s maintenance and 1list any departments supplying operational control $ith safety related information2+ (%e documented information s%all be retained for a minimum of 177 da$s)mont%s2 0*,6 Dispatcher Records (%e air o'erator maintains current records for eac% -lig%t &is'atc% em'lo$ee t%at s%o*s *%et%er t%e individual com'lies *it% all training and 'roficienc$ c%ecks as sti'ulated b$ t%e !anadian 5viation Regulations+ (%is record s$stem is based and maintained in t%e &is'atc% de'artment located (address $here files are maintained2+ (%e maintenance of t%is s$stem is t%e direct res'onsibilit$ of t%e Manager -lig%t &is'atc%+ A+"0 #raining (raining of all flig%t &is'atc%ers *ill be as 'er !5SS G2E+"2D 12"2 and furt%er training information can be found in t%e &is'atc%er (raining Manual 1(P "AD#HE2
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Operational Control
C.AP#ER 1 ADMI IS#RA#IO POLICIES SEC#IO #I#LE PA&E D+0" D+02 D+0A D+0D D+0E D+0F D+0G D+0H 3:JE!(ICES REP3R(I4G -3R &>(@ S?I-()W3RL635& !?54GE 3CER :RIE-I4G 3PER5(I3456 !34(R36 W3RL635& M545GEME4( 3PER5(I3456 (5SLS 3PER5(I4G PR3!E&>RES " " " " 2 2 A A
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O":EC#IVES (%e function of -lig%t &is'atc% is to conduct safe and efficient flig%t o'erations in coordination *it% t%e Pilot.in.!ommand and ot%er &e'artments and 5gencies+ (o ac%ieve t%ese ob0ectives t%e -lig%t &is'atc%er must constantl$ be a*are of t%e c%anging conditions t%at affect t%e o'erations environment and be 're'ared to react to t%ese conditions in t%e 'ro'er manner as s'ecified b$ establis%ed regulations 'olicies and 'rocedures+ (%e -lig%t &is'atc%er is e7'ected to 'lan a%ead antici'ate 'roblems establis% *ork 'riorities and e7ercise good 0udgment in t%e 'erformance of %is duties+
1*,-
REPOR#I & FOR D!#/ -lig%t &is'atc% 'ersonnel s%all re'ort for dut$ at t%e sc%eduled time and be 're'ared to assume duties as assigned + (%e individual s%all 'rior to assignment be a*are of %is res'onsibilit$ aut%orit$ and t%e o'erational criteria associated *it% t%e 'articular assignment+
1*,0
S.IF#';OR)LOAD C.A &E OVER -lig%t &is'atc%ers u'on acce'ting a s%ift assume res'onsibilit$ and aut%orit$ over t%e assigned *orkload)areas and s%all remain on dut$ until8 EEJ relieved b$ anot%er &is'atc%er EFJ t%e o'eration1s2 %as concluded or EGJ t%e controlling -lig%t &is'atc%er %as been removed from %is assignment b$. a /ualified Manager -lig%t &is'atc%+
1*,1
"RIEFI & 5 -lig%t &is'atc%er debriefing at s%ift c%angeover s%all consist of a t%oroug% e7'lanation of categories as outlined8 "+"G -lig%ts under t%e flig%t *atc% '%ase "+"H >''er air c%arts 1a''licable to o'erations2 "+"# Significant *eat%er c%arts "+20 Surface anal$sis and *eat%er c%arts "+2" Weat%er information for origin)destination and alternate air'orts "+22 Pilot re'orts 1PIREPS 2 "+2A 5IRME(S B SIGME(S 43(5MS "+2D !%anges to 5ircraft Manuals
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"+2E "+2F
!%anges to 3'erating Manuals ME6 E/ui'ment as re/uired
In addition t%e -lig%t &is'atc%er *ill 'rovide flig%t cre*s on re/uest *it% a com're%ensive *eat%er briefing+ (%e briefing *ill contain t%e follo*ing information8 "+2G *eat%er information 1t%is *ill include origin)destination)alternate and an$ enroute air'orts t%at ma$ effect t%e flig%t2 "+2H 43(5M information for air'orts and enroute facilities effecting t%e flig%t "+2# 5ircraft serviceabilit$ 1ME6 items etc+2 "+A0 6imitations 1an$ restrictions t%at ma$be im'osed b$ 5(! ME6 items or air o'erator 'olic$2 "+A" Performance limitations 1*eig%t altitude tem'erature limitations2 "+A2 Routine and irregular o'erations 1curfe* 5(! labor 'roblems etc+2 "+AA 5n$ notices or bulletins 'ublis% b$ t%e air o'erator or (rans'ort !anada+ 43(E8-lig%t &is'atc%er1s2 *ill be considered relieved from dut$ onl$ *%en t%e individual1s2 assuming t%eir duties and res'onsibilities are satisfied *it% t%e debriefing+ 5ssum'tion of t%e s%ift b$ t%e incoming -lig%t &is'atc%er im'lies an acce'tance of res'onsibilit$ for t%e com'lete o'eration+ 1*,2 OPERA#IO AL CO #ROL 3'erational !ontrol is defined as t%e e7ercising of aut%orit$ b$ /ualified 'ersonnel over t%e formulation e7ecution and amendment of t%e 3'erational -lig%t Plan as detailed in t%e !anadian 5viation Regulations+ (%e aut%orit$ for 3'erational !ontrol is 0oint and s%ared solel$ bet*een t%e Pilot.in. !ommand and t%e controlling -lig%t &is'atc%er+ -or o'eration 'ur'oses 3'erational !ontrol commences (hours prior to flight departure2 and terminates u'on confirmation of t%e flig%t;s arrival at destination+ (%ere are t*o ke$ -lig%t &is'atc%er activities associated *it% t%e e7ercising of 3'erational !ontrol t%e$ being 're de'arture 're'aration and -lig%t Watc%+ It is t%e !om'an$;s e7'ectation t%at eac% -lig%t &is'atc%er *ill 'rioriti,e *orkload res'onsibilities in suc% a manner as to guarantee t%at t%e 'erformance of Flight ;atch al<a$s ta%es priorit$ over 're de'arture 're'aration and 'lanning activities+
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-lig%t cre*s and dis'atc%es 'lanning multi'le flig%t legs must insure t%e flig%t 'lans remain valid+ -lig%t cre*s on arrival at t%e do*n line station *ill c%eck for an$ revisions to t%e original flig%t 'lan+ &is'atc%ers *ill advise do*n line stations of revised flig%t 'lans and a confirmation from t%e station must be sent *%en t%e revised flig%t 'lan %as been received and acce'ted b$ t%e 'ilot. in.command+ In t%e event t%at 3'erational !ontrol activities s%ould escalate to a 'oint *%ere 're de'arture 're'aration activities ma$ begin to adversel$ affect t%e -lig%t &is'atc%ers abilit$ to 'erform ade/uate -lig%t Watc% t%e individual s%all initiate t%e follo*ing 'rocedure8 EHJ E#J reduction in 're de'arture activit$ in order to maintain a safe -lig%t Watc% resc%edule normal 're de'arture activities u' to and including t%e dela$ing and)or cancellation of non.o'erating flig%ts under %is o'erational control
1*,3
;OR)LOAD MA A&EME # 4ormal 'riorities are listed belo*< %o*ever ad0ustments for dail$ o'erations are e7'ected+ (%e urgenc$ of an$ o'erational condition s%ould dictate t%e follo*ing order of *ork 'riorit$8 EMERGE4!@ 54& S5-E(@ related situations *ill be %andled *it% to' 'riorit$+ 5&CI!E (3 PI63(S s%all be 'rimaril$ given 'rior to de'arture and be of sufficient detail as to allo* t%e Pilot.in.!ommand to disc%arge %is res'onsibilities under t%e !anadian 5viation Regulations+ >'dates en route are on an as re/uired basis+
Safet$ related conditions suc% as8 "+AD sigmets turbulence and t%understorms on route of flig%t+ "+AE !%anges to o'erational environment suc% as u'dated *ind information alternate and destination *eat%er advice terminal dela$s ino'erative facilities field conditions diversion advice+ "+AF Securing ME6 a''roval+ "+AG Revisions to 3'erational -lig%t Plans and -lig%t Releases+ "+AH 5mend 'reviousl$ released flig%ts to reflect 3-P c%anges in o'erating conditions+
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"+A# 5mend flig%t 'lans to reflect aircraft c%anges "+D0 >'date an$ 'erformance restrictions due to tem'erature 'ressure *eig%t etc+ "+D" &is'atc%ers are e7'ected to assist ot%er -lig%t dis'atc%ers as t%e need re/uires+ "+D2 5dvise management if *orkload is becoming unmanageable+ "+DA 5ns*er tele'%ones 'rom'tl$ 1giving name and de'artment2+ "+DD 5ns*er radio calls "+DE Read evaluate and action all *ritten communications dealing *it% o'erational control (%e above items do not e7clude t%e -lig%t dis'atc%er9s res'onsibilit$ for continual monitoring of *eat%er facilities flig%t 'rogress and 'erforming ot%er dis'atc% duties+ 1*,4 OPERA#IO AL #AS)S 5ddress 're.de'arture issues8 "+DF "+DG "+DH "+D# "+E0 "+E" "+E2 "+EA 1*,5 5lternate c%anges -ield conditions 5(! restrictions Pa$load c%anges ME6 items Weat%er conditions effecting Maimum (ake off Weig%ts Slot (imes 5ircraft c%anges OPERA#I & PROCED!RES AIRCRAF# PERFORMA CE S#R!C#!RAL ;EI&.# LIMI#A#IO S (%e controlling -lig%t &is'atc%er s%all maintain an ade/uate *orking kno*ledge of t%e 'erformance 'arameters including 'erformance and structural limitations of t%e aircraft t$'es o'erating under %is 0urisdiction+ (%is kno*ledge in con0unction *it% meteorological and o'erational anal$sis s%all be used to8 Establis% t%e Ma7imum allo*able takeoff *eig%t based on8 F0J Structural limitations F"J 5ircraft 'erformance "+ED Run*a$ limiting factors
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"+EE En route terrain clearance Establis% t%e Ma7imum allo*able landing *eig%t based on8 "+EF Structural limitations "+EG 5ircraft 'erformance "+EH Run*a$ limiting factors for destination and alternate terminals+ (%e 1air o'erators 2Run*a$ 5nal$sis Manual 'rovides Weig%t 6imitation !%arts for sc%eduled air'orts and some fre/uentl$ used alternates and c%arter air'orts+ W%en calculating air'ort M(3W limits using t%e run*a$ anal$sis manual be a*are take. off *eig%ts establis%ed b$ t%is transaction ma$ limit 'a$load+ It is essential t%erefore t%at -lig%t &is'atc%ers closel$ monitor takeoff *eig%ts to ensure ma7imum 'a$load is carried 54& t%at an overload
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OPERA#IO AL CO #ROL C.AP#ER 2 FLI&.# PLA I & SEC#IO #I#LE
PA&E E+0" General " E+02 E+0A E+0D E+0E E+0F E+0G E+0H E+0# E+"0 E+"" E+"2 3'erational -lig%t Plan -iling -lig%t Plans -iling -lig%t Plans Weat%er Minimum (ake.off and 6anding Minima 5lternate 5ir'orts (ake.off 5lternates 5uto or !om'uter -lig%t Planing Manual -lig%t Planning Manual Planing -uel !alculations 1e7am'le2 Manual -lig%t Plan Release 1e7am'le2 " A D E E E E F F G H
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2*,+
&eneral In accordance *it% t%e classification (Name of the air operator2 ad%eres to t%e follo*ing t$'e of o'erational flig%t 'lan 13-P2+ A0 items 3-P as listed belo*< J "H items 3-P as indicated b$ asterisk in t%e list belo*< *ill be used for local area fl$ing 1test flig%ts training sig%tseeing2 3'erational flig%t 'lans *ill be issued for all 14ame of air operator2 flig%ts including test training and local sig%tseeing flig%ts+
2*,-
Operational Flight Plan (%e Minimum Re/uired !ontent of an 3'erational -lig%t Plan is8 "+ 2+ A+ D E+ F+ G+ H+ #+ J air o'erator;s name< J date< J aero'lane registration< J aero'lane tail number 1as a''licable2< J aero'lane t$'e and model 1as a''licable2< J flig%t number 1as a''licable2< J t$'e of flig%t 1I-R or C-R21not re/uired if all t%e air o'erator;s flig%ts are t%e same2< J 'ilot.in.command;s name< J flig%t dis'atc%er;s name 1as a''licable2<
"0+ J de'arture aerodrome< ""+ J destination aerodrome< "2+ J alternate aerodrome 1as a''licable2 including enroute alternates *%ere re/uired<
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F2J J routing to destination b$ successive navigational *a$ 'oints and a met%od to obtain associated tracks for eac%< FAJ J routing to alternate aerodrome 1as a''licable2<
"E+ J s'ecification of an$ *a$ 'oints enroute to satisf$ s'ecial o'erations re/uirements 1E(3PS etc+2< "F+ J 'lanned cruise altitudes to destination and alternate 1as a''licable2< "G+ J 'lanned cruise true air s'eed< "H+ J 'lanned cruise indicated air s'eed or mac% number 1as a''licable2< "#+ J *inds at 'lanned cruise altitude8 t%ese ma$ be e7'ressed in terms of direction)velocit$ or as a com'onent)drift angle< 20+ J tem'erature at cruise altitude< 2"+ J ground s'eed or *ind com'onent during cruise< 22+ J estimated time enroute8 if broken do*n into *a$ 'oint time com'onents a total s%all be s'ecified< 2A+ J time from destination to alternate 1as a''licable2< 2D+ J distance to destination8 if broken do*n into *a$ 'oint distance com'onents a total s%all be s'ecified< 2E+ J distance from destination to alternate 1as a''licable2< 2F+ J fuel burn enroute and from destination to alternate< 2G+ J fuel re/uired for t%e t$'e of flig%t 'lan for 1as a''licable28 1a2 1b2 1c2 1d2 1e2 2H+ ta7i< destination< alternate< %olding reserve< and additional re/uirements or enroute reserve 1as a''licable2<
J *eig%ts8
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1a2 1b2 1c2 2#+ A0+
total fuel on board< ,ero fuel *eig%t and 'lanned ma7imum take.off *eig%t<
Jsignature of 'ilot.in.command and t%e flig%t dis'atc%er 1as a''licable2 or alternate means of certif$ing acce'tance< and J number of 'ersons on board cre* and 'assengers as amended b$ final load figures+
(%e format of t%e full o'erational flig%t 'lan s%all allo* t%e cre* to record t%e fuel state and t%e 'rogress of t%e flig%t relative to t%e 'lan+ (%e o'erational flig%t 'lan ma$ be com'uter generated or 'roduced manuall$ *orking from c%arts and tables b$ eit%er t%e flig%t dis'atc%er or t%e flig%t cre*+ W%en an o'erational flig%t 'lan is 're'ared manuall$ dis'atc%ers *ill use 1name of air o'erator2 a''roved manual flig%t 'lan form (%e dis'atc%er9s name *ill a''ear on t%e com'uter flig%t 'lan indicating t%e dis'atc%ers acce'tance+ (%e !a'tain *ill sign t%e flig%t 'lan after t%oroug%l$ c%ecking its contents+ (%e signing of t%e flig%t 'lan indicates t%e !a'tain9s a''roval and acce'tance+ 5ll discre'ancies must be resolved b$ t%e !a'tain and dis'atc%er 'rior to t%e signing of t%e flig%t 'lan+ Manual flig%t 'lans *ill be sent 1indicate &y $hich means example FA/ teletype etc+2 to t%e 'ilot.in.command dis'la$ing t%e dis'atc%ers signature in t%e a''ro'riate bo7 of t%e manual flig%t 'lan+ 1Air operators should include here or a reference to a manual that outlines the procedures used &y operational control personnel to formulate a computer flight plan) 2*,0 Filing Flight Plans &is'atc%er *ill file t%e a''roved flig%t 'lan *it% 5(! at least 1 xx hours 2 'rior to de'arture+ If routing c%anges are re/uired a ne* flig%t 'lan *ill be issued and care must be taken to insure t%e current and valid fig%t 'lan is issued to 5(!+ 5ll flig%t 'lan c%anges *ill be recorded b$ t%e flig%t dis'atc%er indicating t%e time and nature of t%e c%ange+ 2*,1 Filing Flight Plans
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&uring t%ose times *%en t%e normal communications s$stem fails a 'ilot ma$ self.dis'atc%+ (%e !a'tain *ill ensure t%at8 FDJa co'$ of t%e o'erational flig%t 'lan is left *it% a res'onsible 'erson at t%e de'arture air'ort< FEJt%e ca'tain *ill establis% timel$ communication *it% t%e o'erational control facilit$ as soon as 'ossible after commencement of t%e flig%t< FFJt%e ca'tain *ill advise t%e contents of t%e flig%t 'lan to o'erational control< FGJa *ritten re'ort outlining t%e circumstances *ill be for*arded to -lig%t 3'erations as soon as 'ossible after t%e termination of t%e flig%t+ 2*,2 ;eather Mini9a see flig%t 3'erations manual 1c%a'ter section2 2*,3 #a%e=off and Landing Mini9a see !om'an$ 3'erations Manual 1c%a'ter section2 2*,4 Alternate Airports see flig%t 3'erations manual 1c%a'ter section2 2*,5 #a%e=off Alternates -lig%t dis'atc%er *ill normall$ 'rovide a notation on t%e flig%t 'lan designating a take.off alternate if re/uired+ In t%e event a take.off alternate must be assigned after t%e flig%t 'lan %as been issued t%e dis'atc%er *ill8 FHJcontact t%e flig%t cre* and advise t%e 'ilot.in.command t%e take.off alternate assigned and fuel re/uired< F#Jrecord t%e acce'tabilit$ of t%e take.off alternate on t%e dis'atc%ers flig%t log< G0J-lig%t cre*s *ill record t%e agreed take.off alternate on t%e o'erational flig%t 'lan+
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(%e flig%t cre* *ill advise dis'atc% in t%e event t%e$ become a*are a take.off alternate is re/uired+ (%e !a'tain *ill advise8 G"J (%e re/uirement for a take.off alternate+ G2J Cerif$ t%e acce'tabilit$ of t%e take off alternate suggested GAJ record t%e agreed take.off alternate on t%e o'erational flig%t 'lan 2*,6 Auto or Co9puter flight Planning
Air operators using computer flight !lanning system should outline the process used &y the dispatcher in o&taining a flight plan and acceptance &y the pilot in command# )tems for consideration are0 "+E# ho$ the flight plan is authori+ed (example formal signature or electronic signature) "+F0 revision of flight plans "+F" ho$ NO-AM information is displayed on flight plan "+F2 ho$ $eather information is displayed "+FA run$ay restriction information "+FD upper air data &eing used for calculations of fuel A short explanation of all items on a computeri+ed flight should &e availa&le to &oth dispatchers and pilots 2*+, Manual Flight Planning In t%e event of a com'uter failure and o'erational control is unable to 'roduce electronic flig%t 'lans t%e follo*ing 'rocedures *ill be im'lemented8 GDJ &is'atc%ers *ill select t%e o'timum altitude for t%e route and aircraft using t%e a''ro'riate u''er air data+ GEJ -rom t%e u''er air data t%e average enroute tem'erature and *ind com'onents *ill be calculated+ 1see e7am'le E+"02+ GFJ (%e burn fuel for t%e route is obtained from t%e a''ro'riate aircraft 'lanning section of t%e air craft manual+ GGJ (%e normal selection of alternates and additional fuels *ill be calculated using t%e met%od above+ GHJ 5 total fuel re/uired for t%e flig%t *ill be 'rovided to t%e 'ilot.in.command *%ic% *ill include reserve alternate additional and burn and *ill constitute t%e minimum fuel re/uired for t%e flig%t+ G#J (%e ma7 'erformance take.off *eig%t for t%e flig%t *ill be calculated insuring t%e ma7 landing *eig%t and )or t%e ma7 structural take.off *eig%ts are not e7ceeded+ H0J 5 release message *ill be sent to t%e !a'tain 1see e7am'le E+""2+
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2*++ Manual Planing fuel calculations Fuel Calculation R3>(E Planned 5ltitude (em'erature (5S Wind !om'onent Ground S'eed &istance (ime -uel :urn 5dditional fuel for 15(! etc+2 Reserve Ma7 6anding Weig%t !alculated Ma7 (ake off Weig%t M burn NM6W (otal -3& Minimum -uel Re/uired M burn N -3& Ma7 (ake off Weig%t
&e'arture @@I "E0 S(& MD 2DE P20L 2FE A#0 "8A0 GE00
&estination @>6
5lternate @3W F000 S(& M"0L #0 820 2E00 "000 2200
E0000 EGE00 EG00 "A200 EGE00
2*+-
Manual Flight Plan Release If a com'uter flig%t 'lanning failure occurs flig%t dis'atc%ers *ill for*ard t%e follo*ing information to t%e Pilot.in.command+ ( this is an example only and should &e modified to address the air operators needs#)
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E>a9ple( (%e follo*ing is an example message for manual flig%t 'lanning8 Please %old for !a'tain 1name2 &is'atc%er 1name2 releases -6( "2AD)dte @@I)@>6 MI4 "A200 M(3W EGE00 56(4 @3W P64G @@I.@>6 -6"E0)(MP S(& MD)!3MP P20L)&IS( A#0 4M)(IME "8A0):>R4 GE00 56(ER45(E @3W -6 F000)(MP S(&)!3MP M"0L)&IS( #04M)(IME8A0):>R4 2E00 5&46 "000 P64& -3R 5(!)-3& EG00 M(3W EGE00 G33& (3 2A! RW>4W5@ 0F6 PRES 2#+#2 R3>(EI4G 1planned $ith A-"2 1@@I.SI& ..............@>62 &EP5(>RE (IME "D00I (5S 2DE kts E(E JJJJ+ 15bbreviations8 "2ADM flig%t number dte M date of o'eration @@I)@>6 de'arture and destination stations MI4 M minimum fuel M(3W M Ma7 (ake.off Weig%t 56(4 M alternate -6 M -lig%t 6evel (MP M tem'erature M M MI4>S P M P6>S !3MP M average com'onent for route using t%e M or P for Plus or minus com'onents &IS( M distance 5&46 M additional fuel (5S Mtrue air s'eed E(E estimated time enroute+2
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Operational Control
C.AP#ER 3 EMER&E C/ PROCED!RES SEC#IO F+0" F+2 2 F+0A ?a,ardous Material !all 6ist A #I#LE Roles and Res'onsibilities PA&E " 5larm !all 6ist
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3*,+ Roles and Responsi?ilities 1t%is is an e7am'le onl$ and *ill var$ *it% air o'erator2 Manager Dispatcher In t%e event of a ma0or accident &irector -lig%t 3'erations+ t%e Manager &is'atc% is res'onsible to t%e
"+FE for t%e over all co.ordination of all flig%t dis'atc% duties as outlined in t%e 1name of air operator2 Emergenc$ Res'onse manual< "+FF for organi,ing and)or su''l$ing assistance as ma$ be re/uired b$ t%e controlling -lig%t &is'atc%er< "+FG for ensuring t%at sufficient -lig%t &is'atc% 'ersonnel are available on site to allo* for release of t%e controlling -lig%t &is'atc%er from all 3'erational !ontrol res'onsibilities not related to t%e ma0or accident< "+FH to ensure t%at all documents related to t%e accident received from t%e !ontrolling -lig%t &is'atc%er are 'ro'erl$ filed in t%e -lig%t Safet$ Incident)5ccident -ile< "+F# for 'erforming t%ose Manager &is'atc% res'onsibilities as s'ecified in t%e 1name of air o'erator2 Emergenc$ Res'onse Manual< "+G0 for advising and u'dating t%e &irector -lig%t 3'erations of all kno*n incident)accident related details< Controlling Flight Dispatcher In t%e event of a ma0or accident t%e !ontrolling -lig%t &is'atc%er is res'onsible to t%e Manager -lig%t &is'atc%+ "+G" -or collection of all -lig%t documents 'ertaining to t%e accident and for timel$ deliver$ of same to t%e Manager &is'atc%+ "+G2 -or o'erational control of t%e affected flig%t until its termination or until for9all$ relieved of res'onsibilit$ b$ t%e Manager -lig%t &is'atc% or t%e &irector -lig%t 3'erations JJJ4ote8 being formall$ relieved of res'onsibilit$ b$ t%e Manager of &is'atc%er or t%e &irector -lig%t 3'erations does not negate t%e controlling &is'atc%er from continuing to render all 'ossible assistance during t%e remainder of t%e emergenc$+JJJ "+GA -or obtaining as muc% information as 'ossible about t%e nature of t%e emergenc$ and for t%e timel$ for*arding of same to t%e Manager &is'atc%+
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"+GD -or distributing assigned *orkload so full t%e dis'atc%er9s full attention can be devoted to t%e accident or incident+ "+GE -or com'iling *riting and rela$ing to t%e Manager -lig%t &is'atc% all data 'ertinent to t%e accident or incident+ "+GF Establis% direct communications *it% t%e aircraft *%ere 'ossible "+GG 6og in %ard co'$ all instructions at t%e earliest 'ossible time+ "+GH W%en a''licable clear all com'an$ radio fre/uencies of non essential communications+ "+G# 5t off.line stations advise (o*er -SS and emergenc$ 'ersonnel 1if a''licable2 "+H0 -or securing all relevant flig%t 'lanning documents inclusive of8 "+H" telet$'es "+H2 -a7cimillies "+HA &is'atc%er releases "+HD -lig%t Plans "+HE M3(5MS "+HF &angerous Goods 1if a''licable2 "+HG Weat%er se/uences including and s'ecials "+HH 5ir*a$ and (erminal forecasts for destination and alternates "+H# all dis'atc%er communications *it% flig%t "+#0 for 're'aring and secure a com're%ensive anal$sis of t%e actual route and terminal *eat%er covering t%e s'ecificall$ t%e accident scene and include a com'arison of actual conditions to forecast conditions+ (%e 'rocedures on %andling t%reats against 1na9e of air operator2 aircraft or 'ro'ert$ are found in 1c%a'ter 77 2 of t%e Emergenc$ Res'onse Manual+ 3*,Alar9 Call List See c%a'ter 77 of t%e Emergenc$ Res'onse Manual for a com'lete list of management '%one numbers and t%e order of call+
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3*,0
.a@ardous Material Call List In t%e event of breakage s'illage contamination or ot%er incident *%ic% causes a %a,ard to 'eo'le or 'ro'ert$ t%ere are several organi,ations *%ic% 'rovide e7'ert assistance or advise+ (%e !ontrolling &is'atc%er must use desecration *%en calling an$ of t%e follo*ing organi,ations+ (%e listed organi,ations are for e9ergenc$ use onl$*
Canada All .a@ardous Material E9ergencies 4ame8 (ele'%one8 ($'e 3f 5ssistance8 !nited States Che9ical E9ergencies including class : 'oison 4ame (ele'%one ($'e of 5ssistance8 Etiological Agents 4ame8 (ele'%one ($'e of 5ssistance Radioactive Material 4ame8 (ele'%one8 ($'e of 5ssistance8 >+S+ &e'artment of Enerb$ Securit$ o'eration !enter ".F"E.E2E.GHHE or E2F."00E (ec%nical e7'ertise and advise >+S+ Public ?ealt% Service !enter for &isease !ontrol ".D0D.FAA.EA"A (ec%nical e7'ertise and guidance C.EM#EC 1!%emical (rans'ortation Emergenc$ !enter2 ".202.DHA.GF"F (ec%nical e7'ertise in %andling emergenc$+ !an also 'rovide additional emergenc$ numbers* CA !#EC ".F"A.##F.FFF (ec%nical e7'ertise in %andling emergenc$
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Generic Operational Control Manual (Dispatcher Manual) For Air Operator

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Generic Operational Control Manual (Dispatcher Manual) For Air Operator

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Generic Operational Control Manual

(Dispatcher Manual) for Air Operators

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Minister of Public Works and Government Services !anada "###

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List of Effective Pages Section Page Revision Date

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-&M Page 4o+====================================== Suggestions)!omments8

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" "+02 5>(?3RI(@

" "+0A &E-I4I(I34S B 5:RECI5(I34S 2 "+0D (IME

2 "+0E GE4&ER RE-ERE4!E 2 "+0F PR3PER(@

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2 "+# M54>56 3RGI4II5(I34

2 "+"0 PERS3456 M54>56S A "+"" I4-3RM5(I34 :>6I(E4S A "+"2 I4-3RM5(I34 !IR!>65RS A

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MA A&ER8 FLI&.# DISPA#C.

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Operational Control Chapter 0 &eneral Operational Control Policies

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A+0H !3MM>4I!5(I34 RE!3R&S A A+0# &ISP5(!?ER RE!3R&S A A+"0 (R5I4I4G A

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!%anges to 3'erating Manuals ME6 E/ui'ment as re/uired

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OPERA#IO AL CO #ROL C.AP#ER 2 FLI&.# PLA I & SEC#IO #I#LE

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