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It is most important to use a product's Service Manual when _____ reparing a machine Which statement describes WorkCentre products?

All WorkCentre products are MF s

Identi!" the embedded page a customer can print to con!irm product setup#
Con!iguration age

What is the primar" !unction o! Status Monitor so!tware$ likePrintingScout?


%ispla"s alerts and instructions to the user !or resolving problems

When !aced with an output &ualit" problem$ what step will help "ou isolate the print engine !rom other possible causes?
rint an embedded page !rom the Control anel#

What is a primar" !unction o! a print driver?


'ranslating data

When should you use Diagnostics?


When service troubleshooting procedures direct "ou

Identi!" the component that is uni&ue to an MF # () !inisher () %* +,.ow can "ou determine where to place "our hands to sa!el" li!t a product?
Consult the Installation /uide

Identi!" the situation where "ou would recommend a *S0 connection#


When one user needs a simple connection with no additional hardware

I! /eorge needs to print 1 pages on one side o! a sheet o! paper$ what would he select? n2up .ow does -ero3 communicate changes to procedures$ parts lists$ or service techni&ues?
In the !orm o! Service 0ulletins and Flashes

Identi!" the printing technolog" shown in this picture# +aser 4our customer is distracted and upset# According to this training$ how can "ou sta"

!ocused on resolving the product's problem? () ut the machine in diagnostics mode and start testing s"stems#
no )pen "our service manual and start removing the product's covers

*sing a crossover cable tests product !unctionalit" without _____


connecting to a network

Which calibration routine would "ou recommend i! a customer sees uneven margins !rom le!t to right on the output?
Image osition calibration

.ow can selecting the correct media t"pe help prevent !uture service calls?
It prevents 5ams and output &ualit" problems#

A customer gets 2,000 pages at 5% toner coverage per print cartridge. What happens to the total amount of pages a customer can print if they double their toner usage to 0%?
'he total number o! pages is hal! the rated li!e 2 6$777 pages#

What is the primar" !unction o! Status Monitor so!tware$ likePrintingScout?


%ispla"s alerts and instructions to the user !or resolving problems

8oan has an output &ualit" problem# So !ar "ou've observed the problem and assessed what "ou know# 4ou've gathered in!ormation and !eel con!ident "ou've de!ined the problem# According to this training$ what is the ne3t step in the process? () Call !or 'echnical Support Which o! the !ollowing is a !unction o! CentreWare IS?
(etwork securit" con!iguration

Identi!" the common component !ound on all o!!ice products#


() %ocument /lass

I! "ou want multiple copies o! multiple page documents to print in sets$ select _____

no n2up
It is most important to use a product's Service Manual when _____

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