Majdi Ouzen

Address: Beacon South quarter, Cube 7 Apt 630, Dublin 18, Dublin Mobile: +353-87-1817042 Email: majdiouzen@gmail.com

Work Experience: Google Apps Sales Manager Cloudypedia / Google Premier Partner - Dubai-Cairo (May October 2013): Responsibilities: Managing the sales pipeline by following up on all leads/opportunities and implementing the ESP (Enterprise Sales process). Daily weekly and quarterly analysis and reports on all existing leads and opportunities ensuring maximum revenue, maintaining a clearer pipeline and better forecasting. Generating new opportunities and businesses through all different channels (social networks, referrals, cold calling campaigns, and events). Upselling to existing customers, and strengthening business relations. Working closely with our engineering and deployment team ensuring all costumers business requirements are met at the agreed time. Regular meetings with the Regional Sales Managers from Google headquarters Dublin sharing insight and building a more consolidated and aligned reporting system.

Google - DME (Demand Management Expert, managing the MENA region Arabic speaking countries) Dublin-Ireland (August 2012 April 2013): Responsibilities: Proactively reached out to small - mid businesses in MENA. Educated them on how Googles Enterprise solutions can benefit their business and help them make their work more productive and collaborative. Supported the sales representatives by qualifying inbound leads (website forms) as well as targeting large companies key contacts and executives to investigate their needs for cloud solutions and Google Enterprise products (Gapps, Google Cloud Platform, Google Search Appliance, Google Maps, and Google Chrome) and turn them in to opportunities. Work directly with the marketing and sales team, by following up on marketing campaigns and reaching out to the generated and sharing insights and response rates. Responding to all incoming customers creating business needs for Google Enterprise products.

Microsoft Arvato - Dublin-Ireland (November 2011-July 2012): Transactions Auditor - Enterprise Team (March 2012 - July 2012): Responsibilities: Responsible for the submission of all online and offline orders that are placed and processed by the transaction specialist, auditing these orders making sure they meet business compliances, standards and rules before closures. Identify and resolve any issues or queries that may occur within the agreed SLA (approximately 15 cases per day, each query is a case by case investigation, studied thoroughly to identify the issue). Part of the teams ongoing research and development to identify new processes that are more efficient.

Transactional Specialist - Enterprise Team: (November 2011 February 2012): Responsibilities: Responsible for the validation of all online and offline order forms that are submitted. Entering the orders into the system, processing these orders within the agreed SLA, paying full attention to details making sure no mistakes occur, and finally passed them to the Audit team pending closure and completion. Complete analysis and investigation of queries related to specific programs, orders and contracts. These queries are communicated via email or phone and regular updates must be provided to customer on progress, and following the escalation process, passing any complex queries to the audit team and management. Achieve personal and team targets within agreed SLA.

GIZ (German Society for International Cooperation) Assistant to the Senior Advisor of the Modernization Program for the Syrian Water Sector Damascus-Syria (January-June 2011): Responsibilities: Provided technical assistance in preparing the necessary work for data and information collection, verification, field review, analysis and translation of all information required for the Guiding Strategy for drinking water and wastewater project. Collect and summaries information from various sources that are related to the programs success. Assisted in preparing and conducting training workshops, seminars and meetings. Provide general technical assistance when required.

New Hawai Group for construction and Tourism: Sales Coordinator - Cairo-Egypt (June October 2010): Responsibilities: Providing sales and administrative support involving efficient handling of top and confidential agreements. Preparing proposals, agreements, sales reports, and presentations. Communicating with regional sales team for status of order and position of sales. Updating the status of sales order in the database.

Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales. Coordinating and responding to all requests of internal meetings. Assisting in the implementation of sales strategy as prepared by the Sales manager. Attending network and promotional events to develop and maintain contact with potential clients.

Ardrahan Dairy production - Cork- Ireland (June-September 2007): Provide administration assistances by taking orders over phone and email Make surveys on the products and quality of the cheese Assist the workers with the production.

English -Arabic tutor - Damascus-Syria 2007-2010: Assisted students and friends (junior-leaving cert exams)

Education Damascus University Bachelor of Science in Geophysics 2006-2011 Cumulative Grade Point Good : 70% Significant coursework: Physics, Maths, Chemistry, Electrical and Geophysical methods in prospecting (Seismic, Gravity, Magnetic) computer programming, Schlumberger Log Interpretation Principles/Applications. Completed the Geological Summer Camp studying the Coastal Area of Syria. 2009. Geological practical trips to the oil fields located in the North-East of Syria 2010.

Activities Organized rugby games including matches and team get-togethers and special occasions Member of The Syrian Amateur Astronomers Association Actively participated in many activities such as Cultural Exchange, Charities and fund raisings.

Skills Computer Skills: Excellent knowledge in MS office and Gapps. Languages: Arabic (native), English (fluent). Excellent polite and persuasive communication skills. Passionate, hard worker and well organized, professional with ability to prioritize and multitask. Polite and persuasive communication skills.

Hobbies Sports (Football, Swimming, Rugby, Bodybuilding), Reading, Chess, Socializing, Travelling

References are available upon request.