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Thomas H.

Kean
CHAIR
FBI DOCUMENT REQUEST No. 29
Lee H. Hamilton
VICE CHAIR

Richard Ben-Vcnistc
The National Commission on Terrorist Attacks Upon the United States (the
"Commission") requests that the Federal Bureau of Investigation (FBI or the
Fred F. Fielding "respondent") provide the Commission with copies of the following documents
Jamie S. Gorelick no later than February 26, 2004 (the "production date"):
Slade Gorton 1. All records relating to the investigation of individuals, other than the
Bob Kerrey hijackers, who had booked and/or been ticketed for AA Flight No. 11,
AA Flight No. 77, UA Flight No. 175, and UA Flight No. 93 on
John F. Lehman
September 11, 2001, including individuals who had canceled or were no
Timothy J. Roemer shows for the flight. This request includes records relating to
individuals who were booked under Passenger Name Record "Noris"
James R. Thompson
and "Cooper," whose flights were arranged by Intervia Travel Agency in
Karachi, Pakistan.
Philip D. Zelikow
E X E C U T I V E DIRECTOR
2. All records related to the Intervia Travel Agency located in Karachi,
Pakistan from January 1, 1998 through September 11, 2001.

3. All formal reports produced by the FBI from 1990 through September
11, 2001, regarding the FBI's assessment of current and potential threats
to domestic air transportation, including any reports produced pursuant
to the requirements of the Aviation Security Improvement Act of 1990.

The Commission requests that the items described above be provided as soon as
they are available, even though all requested items may not be provided at the
same time, through means of a "rolling" production.

If any requested items are withheld from production, even temporarily, based on
an alleged claim of privilege or for any other reason, the Commission requests
that the respondent, as soon as possible and in no event later than the production
date, identify and describe each such document or class of documents, as well as
the alleged basis for not producing it, with sufficient specificity to allow a
meaningful challenge to any such withholding.

If the respondent does not have possession, custody, or control of any


documents requested above but has information about where such documents
may be located, the Commission requests that the respondent provide such
information as soon as possible and in no event later than the production date.

TEL (202) 331-4060


I-AX (202) 296-5545
www.9-1 lcommission.gov
If the respondent has any questions or concerns about the interpretation or scope
of these document requests, the Commission requests that any such questions or
concerns be raised with the Commission as soon as possible so that any such
issues can be addressed and resolved prior to the production date.

February 12, 2004 Daniel Marcus


General Counsel
DOCUMENTS RELATING
to
ALL RECORDS RELA TING TO THE INVESTIGA TION OF
INDIVIDUALS, OTHER THAN THE HIJACKERS, WHO
HAD BOOKED AND/OR BEEN TICKETED FOR AA
FLIGHT NO. 11, AA FLIGHT NO. 77, UA FLIGHT NO, 175,
AND UA FLIGHT NO. 93 ON SEPTEMBER 11, 2001,
INCLUDING INDIVIDUALS WHO HAD CANCELED OR
WERE NO SHOWS FOR THE FLIGHT. THIS REQUEST
INCLUDES RECORDS RELATING TO INDIVIDUALS
WHO WERE BOOKED UNDER PASSENGER NAME
RECORD "NORRIS"AND "COOPER," WHOSE FLIGHTS
WERE ARRANGED B Y INTER VIA TRA VEL A GENCY IN
KARACHI, PAKISTAN.
RESPONSIVE
TO
REQUEST #29-1
[PACKET #1]

COMMISSION COPY
9/11 COMMISSION TASK FORCE
DOCUMENT DELETION CODES
[As of August 11, 2003]

"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which


would tend to reveal the identity of an informant or source where confidentiality is
expressed or implied.

"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI


techniques and/or methods which would impede or impair the effectiveness of that
technique and/or method.

"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor


responsive to the Commission's requests.

"D" - FBI PENDING CASE INFORMATION - Information which would impede or


jeopardize a pending investigation of the FBI.

"E" - STATUTORY - Information legally prohibited from release by statute.

"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an


unwarranted invasion of the personal privacy or jeopardize the safety of law
enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers;
(2) date and place of birth; (3) home address and telephone numbers;
(4) personnel cell phone and pager numbers

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign


government and/or foreign service to include the names of foreign law enforcement
employees/officials.
9/11 Law Enforcement Privacy

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.Precedence: IMMEDIATE Date: 09/14/2001


Tb : Investigative Services Attn: SIOC
Boston
..New York
Washington Field
From: \Kansas City
\d 4
\Contact: SA
Approved By:

Drafted By:

Case ID #: 265AD-NY-280350-KC- (Pending)


Title: MAJOR CASE #182;
TWIN TOWERS BOMBING;
00: NEW YORK

Synopsis: (CONTROL LEAD NUMBER: KC 323} Information received


from Linda Emley, World Span, on 09/13/2001.

Details: For information of SIOC and receiving offices, Linda


Emley contacted Kansas City FBI on 09/13/2001, advising she was
doing internal research for airline ticket fraud when she ran
across airline booking records for five Pakistanis on American
and United flights. Emley believes records reveal some of these
bookings were on some of the actual flights highjacked from
Boston and New York.

Emley advised she continues to receive real time


bookings from Karachi, Pakistan for flight originating in various
U.S. cities.

Doug Abramson and Peg. Cassidy, Legal Department, World


Span, authorized hard copies of these transactions to be faxed to
the FBI office in Kansas City. Abramson is interested in
•establishing real time monitoring by the FBI or FAA on the
company Internet booking site, in order to determine on a real
time basis, if these ticket bookings and cancellations are of
interest to the Federal Aviation Administration (FAA), as well as
foreign and domestic airline carriers.

Attached hereto are copies of the facsimiles received


by Kansas City from World Span, which reveal the aforementioned
attempts to purchase airline tickets through the Internet.

This information was also provided to FAA, Kansas City,


Missouri, to contact Linda Emley in order to obtain real time
information about potential airline ticket bookings and provide
this information to the airlines.

Case ID : 315N-NY-280350-KC Serial : 379

REQ. #29-1 000000001


9/11 Personal Privacy

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LEAD (S) :

••Set Lead 1 :

litfVESTIGATIVE SERVICES

AT WASHINGTON, DC

SIOC will coordinate with FAA to establish liaison and


contact Doug Abramson or Pea Cassidv. World Span, telephone
number | I, in order to obtain real
time information concerning alleged suspicious bookings through
Pakistani Internet company, Interavia Pakistan, LTD, booking
international and domestic flights to the United States.

REQ. #29-1 000000002


9/11 Personal Privacy

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09/15/2001
Control Number: KC 670

Linda Emley, date of birthf


•security account number!

J was contacted at her


home. Emley was contacted regarding American Airlines (AA)flight
11 and Interavia Pakistan, Ltd.. After being advised of the •
purpose of the interview and the identity of the interviewing
agent, Emley provided the following information:

Emley is employed at Worldspan, a company which


operates an airline reservation web site utilized by travel
agencies. Companies can book airline reservations over the
Internet once they have established an account with Worldspan.
As part of her employment Emley was reviewing booking records and
discovered that, on September 11, 2001, a company had booked a
number of seats on American Airlines Flight 11.

Interavia Pakistan, Ltd, (IPL) Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made at 9:03 GMT. The reservations were
made in a block of 4 and a block of 3 in the following names:
Mr. .K. Cooper Ms. 0. Noris
Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W. Noris
Ms. P. Cooper
At the same time reservations for the listed subjects were also
made on Trans World Airlines (TWA) flight 342, bound from Los
Angeles to St. Louis. Both sets of reservations were made for
flights on September 11, 2001. AA flight 11 was" scheduled to
depart at 7:45 a.m. eastern standard time and arrive in Los
Angeles at 10:59 a.m. pacific standard time. TWA flight 342 was
scheduled to depart at 7:55 a.m. pacific standard time and arrive
at 1:24 p.m. central standard time.

In reviewing the record Emley realized that it was


impossible for the passengers to use both reservations and became
suspicious. Emley compared the reservations to a list of
passengers who died on AA flight 11 which had been posted on the
CNN web site. Emley was unable to locate the passengers listed
on the reservations on the CNN list.

Emley advised since the reservations are made via the


Internet that they could be made from any computer with an

Case ID : 315N-NY-280350-KC Serial 714


315N-NY-280350-302 6584

REQ. #29-1 000000003


"—" Working Copy "-'' Page
Internet connection. All that would be needed is IPL's user ID
and password. In addition Worldspan records indicated that no
tickets were issued by IPL for the reservations and they were not
paid for in advance. Records did indicate that AA had confirmed
both reservations, AA record locator DUMSJF.
Emley also advised the names on the reservations could
be changed by any AA ticket agent. This is not the normal
practice but does happen' from time to time. In addition any
individual with access to the AA ticketing system and knowledge
'of its use could change the reservations prior to the passengers
arrival at the ticket counter. Worldspan does not receive
information from the airlines which would .indicate if a passenger
took a particular flight or if changes to the reservation are
made through the airline.

In researching the reservation history of IPL Emley


discovered that they have been a customer for approximately one
year. Records indicate that IPL always makes same day
reservations. Emley discovered that most flight reservations
made by IPL are within 12 hours or less of the flight. In
addition IPL normally makes reservations once daily and only logs
on to the site for about thirty minutes. Emley provided
information regarding the flights booked by IPL for September 15,
2001. Most of the flights booked had circuitous or conflicting
times and/or routes. None of the flights booked for September
15, 2001 originated in North America.

REQ. #29-1 000000004


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Precedence: PRIORITY Date: 09/15/2001


To: ISLAMBAD
KANSAS CITY Attn:
From: KANSAS CITY
Approved By:
Drafted By:

Case ID #: 265D-NY-280350-KC (PENDING)


Title: TWIN TOWERS BOMBING

Synopsis: ICF #: KC670


Details: /S/ll Law Enforcement Privacy
INFORMATION CONTROL FORM /
Control Number: KC670

Priority: PRIORITY Classification: UNCLASSIFIED


Method of Contact: Telephone/Radio
Source: LINDA EMLEY
Affiliation: WORLDSPAN, TIFFANY SPRINGS, KCMO
Phone Number: | J /

Information Received Date: 09/1^/2001 'Time: 11:00 AM


Prepared By: | 1 ^'^^ Personal Privacy

Component/Agency: I&I/FBI
Event: CALLER ALSO HAS TELEPHONE NUMBERS | AND
CELL | \R ALSO CONTACTED FAA AND SENT FAX
TO THEM ALSO.STATED THAT A GROUP OF 7 BOOKED A FLIGHT ON
AMERICAN AIRLINES FLIGHT 11. TRAVELING UNDER NAME OF
INTERAVIA PAKISTAN, LTD-. GROUP USUALLY BOOKS 4 HOURS
BEFORE A FLIGHT. THEY'RE ALSO ONLINE 30 MINUTES EACH DAY
AND BOOK FLIGHTS FOR THE NEXT DAY. SAID THAT THE AGENCY
INTERAVIA DOESN'T EXIST. WILL BE WILLING TO GO OVER FAX
INFO. WHEN BOOKING WITH HER COMPANY, BOOK FLIGHTS ONLINE,
PAY AT AIRPORT.
CALLER ADVISED A CUSTOMER OF WORLDSPAN, INTERAVIA PAKISTAN,
LTD., KARACHI PAKISTAN, LOGGED ON TO WORLDSPAN'S WEB SITE
AT 9:03 GMT, 09/11/2001 AND MADE 7 RESERVATIONS. THE
RESERVATIONS WERE FOR AMERICAN AIRLINES FLT. 11 ON

Case ID : 315N-NY-2S0350-KC Serial : 23

REQ. #29-1 000000005


"—" Working Copy Page
09/11/2001. RESERVATIONS WERE IN THE NAMES COOPER (4
SEATS) AND NORIS (3 SEATS). THE SAME PASSENGERS WERE ALSO
BOOKED ON TWA FLT. 342, LA TO ST. LOUIS AT THE SAME TIME.
CALLER FURTHER ADVISED INTERAVIA PAKISTAN, LTD., ROUTINELY
MAKES ONLY SAME DAY RESERVATIONS WITH CIRCUITOUS OR
CONFLICTING TIMES AND/OR ROUTES. IT SHOULD BE NOTED THAT
USE OF WORLDSPAN REQUIRES A USER I.D. AND PASSWORD, BUT CAN
BE ACCESSED FROM ANY COMPUTER WITH AN INTERNET CONNECTION.
Event Date: Time:
References:
Categories:

Event Reviewed By:

Lead Required?: YES


LEADS (s):
19/11 Law Enforcement Privacy
Set Lead 1:

KANSAS CITY
AT KANSAS CITY, MO
Lead Control Number: KC670
Assigned To 1 I*' on 09/15/2001 at 4:34 PM
RECONTACT LINDA EMLEY AND OBTAIN DETAILS RE INTERAVIA
PAKISTAN, LTD. KARACHI, PAKISTAN, AND RELATED BOOKINGS RE
AMERICAN AIRLINES FLIGHT 11 ON 09/11/2001.
Set Lead 2:
ISLAMBAD

AT ISLAMBAD, PAKISTAN
Lead Control Number: KC670-A
Assigned To "ISLAMBAD" on 09/15/2001 at 7:17 PM
LEGAT ISLAMBAD WILL DETERMINE ANY AVAILABLE INFORMATION
REGARDING INTERAVIA PAKISTAN, LTD. LOCATED IN KARACHI,
PAKISTAN.

REQ. #29-1 000000006


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Precedence: PRIORITY Date: 09/21/2001


To: KANSAS CITY Attn: | 1

From: KANSAS CITY !'


Approved By:
Drafted By:

Case ID #: 265A-NY-280350-KC (PENDING)


Title: PENTTBOMB \

,;9/ll Law Enforcement Privacy


Synopsis: ICF #: KC1558 ;
Details: /
INFORMATION CONTROL FORM
Control Number: KC1558 /

Priority: PRIORITY Classification: UNCLASSIFIED


Method of Contact: Telephone/Radiq
Source: LINDA EMLEY /
Affiliation: WORLDSPAN, KANSAS CITY, MO
_...../-•-""" 9 /11 Personal Privacy
Phone Number: | i"""" /
Information Received Date: 09/21//2001 Time: 8:00 AM
Prepared By: | [

Component/Agency: I&I/FBI
Event: EMLEY ADVISED SHE OBTAINED SUSPICIOUS AIRLINE
RESERVATIONS FROM INTERAVIA PAKISTAN (IP), A PAKISTANI
TRAVEL AGENCY. IP MADE RESERVATIONS FOR SIX PEOPLE TO FLY
ON THREE FLIGHTS, ORIGINATING IN DIFFERENT CITIES,.AT THE
SAME TIME ON 09/21/2001. IP MDE THE SAME TYPE OF
RESERVATION ON 09/11/2001 FOR AA FLIGHT 11 THAT CRASHED
INTO THE WTC.
Event Date: Time:
References:

Categories:
Event Reviewed By: TJM

Case ID : 315N-NY-280350-KC Serial : 1627

REQ. #29-1 000000007


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Lead Required?: YES


LEADS (s):
Set Lead 1: /9/11 Law Enforcement Privacy

KANSAS CITY

AT KANSAS CITY, MO
Lead Control Number-- KC1S58
Assigned To '1 f on 09/21/2001 at 5:11 PM
CONTACT EMLEY AND OBTAIN DETAILS CONCERNING INTERAVIA
PAKISTAN AND THE AIRLINE RESERVATION FOR 09/21/2001.

REQ. #29-1 000000008


' ' Working Copy Page ••

Precedence: IMMEDIATE Date: 09/22/2001


To: COUNTSRTERRORISM Attn: LEGAT OTTAWA
From: COUNTERTERRORISM
Approved By:
Drafted By:

Case ID #: 265D-NY-280350-HQ (PENDING)


Title: PENTTBOMB

Synopsis: ICF #: HQ10010


Details:
INFORMATION CONTROL FORM
..---'/'9/11 Law Enforcement Privacy
Control Number: HQ10010 , /

Priority: IMMEDIATE Classification: UNCLASSIFIED


Method of Contact: Written /
Source: | I (SA)

Affiliation: KANSAS CITY FBI


Phone Number: |

Information Received Date: 09/02/2001 Time: 1 0 : 0 0 AM


Prepared By: | ~|

Component/Agency: I&I/FBI

Event: WORLDSPAN.COM BOOKED FLIGHTS VIA INTERAVIA


PAKISTAN LTD. - ATR CANADA FOR q-3i-m

J (SEE ATTACHED).
Event Date: 09/21/2001 Time: .,-"""'
References: ...--•'"
Categories: . .,.--'"'
Event Reviewed By: JS ..

Lead Required?: YES 9/11 Personal Privacy

Case ID : 315N-NY-280350-HQ Serial : 5944

REQ. #29-1 000000009


"—"' Working Copy "~' Page
LEADS (s):

Set Lead 1:
COUNTERTERRORISM

AT WASHINGTON,. DC

Lead Control Number: HQ10010


Assigned To "LEGAT OTTAWAJ^nlD 9 / 21 / 2 0 01 at 12:10 PM

6- OTTAWA - COORDINATE WITH^HH-' OBTAIN MANIFEST FOR FLIGHTS


AND COMPLETE LIST OF ALL BoOHS) PASSENGERS. REQUEST
PRIORIZED VERBAL RESPONSE TO LEGAT DESK IN SIOC FOR
DISSEMINATION TO TEAM: OTHER.

REQ. #29-1 000000010


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Precedence: IMMEDIATE Date: 09/22/2001


To: CHICAGO

From: COUNTERTERRORISM
Approved By:
Drafted By:

Case ID #: 265D-NY-280350-HQ ''..(PENDING)

Title: PENTTBOMB

Synopsis: ICF #: HQ10002


Details:
INFORMATION CONTROL FORM
Control Number: HQ10002
Priority: IMMEDIATE Classification: UNCLASSIFIED
Method of Contact: Telephone/Radio
Source: FBI ../9/11 Law Enforcement Privacy

Affiliation: ..-••'''// \e Number:'

Information Received Date: 09/21/2001 Time: 10.: 00 AM


Prepared By: I J
Component/Agency: I&I/FBI / /
Event: UNITED AIRLINES FLIGHT/2 00/2 - BOOKED BY INTEl^AVIA
THROUGH WORLDSPAN.COM - SEVEN PASSENGERS. SAME BOOKED ON
EARLIER FLIGHT ON 9/11 BY SAME BOOKING AGENT.

ATTN: _|/RETITRN REPLY TO [_ J (FAX) .


Event Date: 09/21/2001 Time: 6:00 AM

References:
Categories:
Event Reviewed By: I I
Lead Required?: YES

Case ID : 315N-NY-280350-HQ Serial : 5953

REQ. #29-1 000000011


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LEADS (s):

Set Lead 1:

CHICAGO

AT CHICAGO, IL

Lead Control Number: HQ10002


Assigned To "CHICAGO" on 09/21/2001 at 7:54 PM
PLEASE PROVIDE FLIGHT MANIFEST FOR UNITED FLIGHT 2002 - LOS
ANGELES TO SAN FRANCISCO 9/21. DEPARTING 6 M ARRIVING 7:14
AM.

REQ. #29-1 000000012


(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/23/2001

To: COUNTERTERRORISM

From: COUNTERTERRORISM

Approved By:

Drafted By:

Case ID #: 265D-NY-280350-HQ [PENDING)

Title: PENTTBOMB

Synopsis: ICF #: HQ10615

Details:
INFORMATION CONTROL FORM
/9/11 Law Enforcement Privacy
Control Number: HQ10615 j

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Written //

Source:

Affiliation:

Phone Number:

Information Received Date: 09/22/2001 Time: 8:30 AM

Prepared By: [_

Component/Agency: I&I/FBI

Event: SUSPICIOUS FLIGHTS AND FLIGHT PLANS. RE SUBJECT


INTERVIA PAKISTAN.
(PROVIDED FOR INFO TO LOOKOUT)

Event Date: Time:

References:

REQ. #29-1 000000013


Categories: SUSP'SCT
......-- "' 9/11 Law Enforcement Privacy
D --•""""

Lead Required?: NO

REQ. #29-1 000000014


'~=-' Working Copy Page •'

Precedence: IMMEDIATE Date: 09/23/2001

To: DALLAS

From: COUNTERTERRORISM

Approved By:

Drafted By:

Case ID #: 265D-NY-280350-HQ. (PENDING)

Title: PENTTBOMB

Synopsis: ICF #: HQ10120

Details:
INFORMATION CONTROL FORM

Control Number: HQ10120

Priority: IMMEDIATE Classification: UNCLASSIFIED

Method of Contact: Telephone/Radio ,


Source: UNKNOWN X/9/11 Law Enforcement Privacy

Affiliation: FBI /' //

Phone Number: | | //

Information Received Date: 09/21./2001 Time: 10:00 AM

Prepared By: | | /
Component/Agency: I&I/FBI

Event: AMERICAN AIRLINES FLT/#1315 BOOKED BY INTERAVIA


PAKISTAN THROUGH WORLDSPAN.COM - SEVEN PASSENGERS. SAME
BOOKED ON EARLIER GL?1 ON 09/11 BY SAME BOOKING AGENT.

Event Date: 09/21/2001 Time:

References:

Categories: FLIGHT INFORMATION

Event Reviewed By: L \d Required?: YES

LEADS (s):

Case ID : 315N-NY-280350-HQ Serial : 7267

REQ. #29-1 000000015


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Set Lead 1:

DALLAS

AT DALLAS, TX

Lead Control Number: HQ10120


Assigned To "DALLAS" on 09/21/2001 at 11:55 AM
PLEASE PROVIDE FLT MANIFEST FOR AMERICAN AIRLINES FLIGHT
#1315, CHICAGO TO MINNEAPOLIS DEPARTING 08:30 ARRIVING
10: 04-CONTACTED SCOTT KEENUN (SP?) J |; HE IS
FAXING INFO TO SIOC.

9/11 Personal Privacy

REQ. #29-1 000000016


%«' Working Copy ^ Page •' 1

Precedence: IMMEDIATE Date: 09/23/2001

To: DALLAS
From: COUNTERTERRORISM
Approved By:
Drafted By.
Case ID #: 265D-NY-280350-HQ \PENDING)
Title: PENTTBOMB

Synopsis: ICF #: HQ10119


Details :
INFORMATION. CONTROL FORM

Control Number: HQ10119


Priority: IMMEDIATE Classification: UNCLASSIFIED
Method of Contact: Telephone/Radio ,/9/11 Law Enforcement Privacy

Source: FBI / /
Affiliation: ./'' /
Phone Number:
Information Received Date: 09/2172001 Time: 10:00 AM
Prepared By: | |
Component/Agency: I&I/FBI
Event: AMERICAN FLIGHT 3688 BOOKED BY INTERAVIA PAKISTAN
THROUGH WORLDSPAN.COM -/SEVEN PASSENGERS. SAME BOOKED ON
EARLIER FLIGHT ON 9/11/BY SAME BOOKING AGENT.

Event Date: 09/21/2001 Time:


References:

Categories: FLIGHT INFORMATION


Event Reviewed By: | \d Required?: YES

LEADS (s):

Case ID : 315N-NY-280350-HQ Serial : 7314

REQ. #29-1 000000017


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Set Lead 1:
DALLAS
AT DALLAS, TX

Lead Control Number: HQ10119


Assigned To "DALLAS" on 09/21/2001 at 11:55 AM
PLEASE PROVIDE FLIGHT MANIFEST FOR AMERICAN AIRLINES FLIGHT
#3688 SAN FRANCISCO TO CHICAGO 9/21 DEPARTING 6:30 ARRIVING
12:30 PM - CONTACTED | |AND HE IS
FAXING TO SIOC.

9/11 Personal Privacy

REQ. #29-1 000000018


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Precedence: ROUTINE Date: 09/23/2001


o
o
To: Kansas City Attn: SAC, ASACs, SSRAs. SSAs o
o
o
Prom: Kansas City o
Squad 4 o
Contact: SA|

Approved By:

Drafted By:

Case ID #: 265A-NY-280350-KC (Pending)

Title: PENTTBOMB
MAJOR CASE 182
00: NEW YORK

Synopsis: To provide Kansas City management with an update of


significant Kansas City investigation in the captioned matter and '9/11 Personal Privacy
a synopsis of substantive incoming telephone calls to the Kansas
City Command Post on 9/21/2001.

Enclosures: Synopsis of substantive calls received by the Kansas


City Command Post on the referenced date. ....

.Details: Set forth below is an update of significant Kansas. Cfty


D PENTTBOMB developments: ..... .

L J (Detained by WFO on 9/11/2001 .near Dulles Airport due


to his possession of flight manuals and other factors. *
Previously resided in Kansas City and took flight lessons here.) ,

On 9/22/2001 WFO advised, in the SAC conference call, that.


| ^tiad passed a polygraph examination regarding his rH
involvement in the events of 9/11/2001. | [associates in I
Cft
Kansas City were interviewed on 9/21/2001 with negative results. CJ

Case ID : 315N-NY-280350-KC Serial : 3308


Working Copy Page

toll records are being uploaded into telephone


applications. O
CM
O
FAA FLIGHT RESTRICTIONS: The FAA issued a restriction (expires O
12:05 a.m., 9/24/2001) on crop dusters flying near metropolitan O
O
areas. O
O
O
RAPID START LEADS
ASSIGNED LEADS

09/21/01

12:24 AM- Assigned to Kansas City


Lead KC1471- L Jhas-paperwork to redo vehicle

°fL Hen York Driver's


License. Credit report has alias SSANs and] I has,: numerous
credit cards, however, he has no
credit history prior to 1985.
""9/11 Law Enforcement
6:35 AM- Assigned Privacy
Lead KC1473- [ reported seeing |_ J
on Sept. 8, 01 in Kansas City .....---
with 20-30 other Saudi type people'. She hasn't seen tham
since Sept. 8. I T^as seen
going into a store named Towsig.-Halat. They store owner may
have more information regarding ...:::::::

I) 3:25 AM- Assigned to|


Lead KC1475- I
j::
Tda'ted two Muslim men and feels they ... ,
may have known previously ., ' .. ..
about the recent attacks. One man would never allow her-to. photograph
him and the other had .. ..
given her a book that advocated violent overthrow of everything
not Islamic/Muslim.
Vwere rpnmates in N.E. Kansas City.

7:15 AM- Assigned to I J


Lead KC1478- Additional information given on September 19.
Working Copy Page

that between 20-30 Middle Easterners visit a neighboring condo every


night between 11:00 PH CM
and 3:00 AH. The men always speak in a foreign language and often O
bring in boxes. Three to O
O
four guys'moved into the duplex 1-2 weeks prior to the WTC incident. O
A list of vehicles was O
O
provided. O

8:12 AN- Assigned to


Lead KC 1480- I"" I advisetf (FNU) Q Jnent back to Syria with his two
eldest sons right after the 9/11 attack, She is unable to locate
his wife, Bridgette, whom she has

D a long-term relationship with.

8:34 AM- Assigned to[_


Lead KC1484- I J stated she rented, a room
HI J in.April,
2001 at Kansas City, Kafts*s..

9:46 AH- Assigned to I I


Lead KC1491- Owner of Sprint Aviation recalls two Kiddle .Easterners...
and
("who
who took flight lesson until August, 2000,'When the school...clpsed.

9/11 Law Enforcement


9:45 AM- Assigned to Minneapolis Privacy
Lead KC1493- I \s been detained in Virginia for suspicious
identification and false statemertts.Flight manuals were also recovered. A...lirrk betyeeri
L _|and Kansas City flight academies have been established. Aerostadt of Olathe, Kansas
has been contacted and former insCuetor to be contacted.

10:22 AM- Assigned toi


Lead KC1498- Escout customerC ] 1»as defau.ltejct of payments for computer and
other electronic equipment. The equipment was sent to a Boston address believed to be the
Copeley. The contact number given hv I 1 was for a Muslim temple in Boston.

10:56 AM- Assigned to I I


Lead KC1501- USA Office is working with the Postal Inspector on I
a search warrant affidavit.
This regarded a postal employee at KC1 Airport observing a Middle-Eastern male mailing a OJ
package containing a passport, gate cards, and employee badges that would permit access to
controlled areas of the airport. The package was addressed toj ['in Louisville, KY ci
a
Working Copy Page

and the return address was for j_ J KCMO which is an old hotel/highrise
apt. in Kansas City. <N
CM
O
10:35 AM- Assigned to | O
O
Lead KC1503- Manager of Kinko's-i.n KCMO noticed Middle-Easterners were making airline O
reservations on a computer and sending faxes. They were also making fun of the American flag. O
A video is available. O
O

10:20 AM- Assigned to I I-... ..


Lead KC1504- Terrorist web sites are currently being hosted, in the U.S. openly asking for
Muslims to wage Jihad against the U.S. The sites were taken off the. web, but are back, with a
new ISP. ' ... ""•-..

'D 12:07 PH- Assigned to I


Lead KC1508-
I .....
Request to interview studentf ],..an elementary-student and his
denounced the American flag in school and had described a shirt
picturing a plane driving into a building.

12:12 PM- Assigned to I I


Lead KC1511- Per SAC Stafford, all airlines operating at KCI Airport be contacted to
determine whether any employee badges had been stolen and/or missing. 9/11 Law Enforcement
Privacy
11:40 AM- Assigned to| |
Lead KC1512- Manager at Western Union has advised numerous Saudi metes are receiving
large amounts of money via Western Union. ...

12:21 PM- Assigned to I I


Lead KC1513- UBL Unit requests check for flight schools Khith may have aerial
application/crop dusting training courses in th*::lfahsas City Division. ,^;::
I) 12:23 PK- Assigned to \_
Lead KC15K- L
,.
^states she worked with a man from Sudan named
r _ J S h e had asked him if he knew a Middle-Eastern man who worked at Wat-
Hart. He said yes' and proceeded to pull out approximately 15.J.D.S belonging to different men.
of Mid-Eastern descent.

12:47 PM- Assigned to St. Louis


Lead KC1517- I I graduated from f Light attendant school in St. Louis, MO. An
I
Egyptian man, I was taken out of -class after 1 week for visa problems. <S\M
continued to call her and the other students, even after graduation.
*

12:00 PM- Assigned to|_ cx


Working Copy Page

Lead KC1526- Two pay phones, (941)482-8043 and (941)482-8043 are closest to suspected
terrorist Ziad Samir Jarrah's former residence where he had no home telephone. CN
o
o
1:59 PM- Assigned to I I o
o
Lead KC1527- Four area businesses:f o
Jare run by o
Iranians. They change employees every few years, sending the present employees back to Iran
o
and have new Iranians come into the U.S. They are also working a strange money arrangement.
When a check is written, it is run through a machine, allowing an automatic withdrawl from the
checking account and handing the check back to the customer asking that the check be voided.
All the money goes back to Iran, and the Iranians were told not to get to know any Americans.
The Iranians cheered when the incident occurred on Sept. 11. ,

1:00 PM- Assigned to [


Lead KCJ52B- Mr. J ... On August; ..T,
2001, the Pakistanis that lived in his building had a huge meeting where approximately 16-17
cars were present. On September, 1, 2001, they moved out and left a car with expired MO.'-tags.

1:35 PM- Assigned to I I


Lead KC1530- Mawaf Alhazmi, a highjacker on AA flight 77 cheked into Marriott Residence..
Inn, Herndon, VA on 9/10/01. Two people in the Kansas City area were present at that time- 9/11 Law Enforcement
Privacy
2:41 PM- Assigned tol t
Lead KC1540- The following individuals have indicated an interest in.enroll ing in the.T;WA'
Academy at KCI Airport: I
V

2:35 PM- Assigned tot.


Lead KCI543- I 'through FBI HO, has been told Abdul Rahman S. Alomari is identical
to hijacker on AA flight 11. Abdul Aziz Alomari. Alomari had an accbunt at Bank Midwest.
He noticed a check written on the account to | ,..--"' | a..name that is not on the watch
list. ..--•"...••••" ...--•'"'

2:40 PM- Assigned to _r


Lead KC1544-
_
_r (provided information concerning Usama Bin Laden received
who recently returned to the U.S. from Russia. He claims to have
information regarding Bin Laden and other involved in terrorism. I

CM
2:45 PM- Assigned to|
Lead KC1546- A former Southern State College employee came by the school and reported
a
that an Arabic male who lived in his apartment complex making anti-American statements and
a
Working Copy Page

said a cigarette truck loaded with explosives was headed towards Seattle, Washington, and the
target was the Space Needle.
OJ
O
2:50 PM- Assigned to I t o
O
Lead KC1550- Per lead KC1216, a Canadian passport was determined to be false. The o
passport name wasj I-. Follow-up investigation is necessary. o
o
o
3:20 PM- Assigned to I I . ...
Lead KC1552- Mail Boxes, Etc. in Columbus, MO. advised P 1
had previously rented a mailbox that expired in February, 20P1. There is mail addressed to
Khali I that has not been picked up. ... '"••-,.

1:37 PM- Assigned to |_ J


Lead KC1553- I J had. a P.O. Box at ..the Post Office which he closed, .when, he
moved on 2/3/01. He was from the Middle East; and received a..large quantity of mfriL"frout the
Armies of Iran and Palistine. Much of the mail was certified .mail, targe, boxes, and large' ^
envelopes. When he entered the Post Office, he always seemed very nervous. He forwarded his
mail to I I

5:11 PM- Assigned to I I


Lead KC1558- Suspicious airline reservations were obtained from the Interavia Pakistan (IP), 9/11 Law Enforcement
a Pakistani travel Agency. IP made reservations for six people to fly on Privacy
three flights, originating
in different citfes, at the same time on 9/21/2001. IP made the..saflietype of reservation on
9/11/2001 for AA flight 11 that crashed into the WTC,... .... ..>

5:43 PH- Assigned to |


Lead KC1564- I "Tta'iIed stating two Middle-Easterners wer.e in
his business on 9/19/2001, and were asking about the Kansas City area economy^Whether any
events were coming up or occurring. They already knew about the economy in Iowa afid
Nebraska. They supposedly came from Texas, believed to be staying at;;Haza Hotel, Uestport.

5:10 PM- Assigned to Minneapolis


lead KC1565- L _} employed as a Computer
Systems Administrator for Heinipan County, HN is alleged to travel often to Pakistan and have
an associate Anwar (LNU) who works forj .. j

5:50 PM- Assigned to I I ' I


Lead KC1566- Caller was at AAA on Broadway when two Arabic men came in to arrange CM
transportation to Las Vegas via a charter flight. One of Arabic men said he needed to be back
by the 27th so he could catch an international flight out of Chicago headed for Kuwait. The men a
Working Copy Page

had also been in AAA a day before trying to get to San Antonio, TX., then onto Las Vegas. m
CM
5:51 PM- Assigned to I I o
o
Lead KC1567- On August 29, 2001, a catalog order was placed for a $130.00 masectomy bra o
requesting it be b i l l e d to |__^ J-.at Parv.AM Flight Academy Syrian Airlines, St. Paul, MM. o
o
The purchase was made on a debit card showing address of debit holder o
I I ..The debit card is. .from .Wells Fargo. o
5:53 PM- Assigned tnl I.. • ... . .
Lead KC1568'- I (authorized FBI personnel to review parole/probation files of
potential associates of Watch List' terrorists. One individual.I i. has been
identified as a file to be reviewed by the F B I . . ""---....

I) 5:56 PM- Assigned to[


Lead KC1569- Caller is concerned about instructor who teacb>s at: UHKC
School of Pharmacology. She states he is outwardly very anti^American and i s a radical
extremist. She states she is concerned about his knowledge of biological agents.

5:58 PM- Assigned to[


Lead KC1572- I opened account at tIMB on 9/7/2001 with an mitiat deposit of 9/11 Law Enforcement
5253.46. ired 55,000 to Pakistan on 9/19/2001.
Privacy
6:02 PM- Assigned to| I
Lead KC1574- UMB holds out for fidelity investments. A fidelity customer -::iri
named| Recently had cheeks.stolen by two individuals including i?00. by a
\d $4,950 byl ....----" ~1 who both livejri' Hew
York. ' ...-•-'::-••••"""" .-.••••"'"
6:23 PM- Assigned to I
Lead ICC 1 5 8 4 - 1 — - n viewed subjects Atta and Mohammad's photos on the FBI's
ueb site. \ is convinced both traveled together with three other Middle-Eastern males on
a flight of hers in April, 2001. One of the group had a flight tag with flight manuals printed in a
foreign language. All five dressed in Black.

6:29 PM- Assigned to I .I


Lead KC1585- I I lost $68,000 in a $1.8 million investment scam perpetrated by
Asef Amen, DBA Primeline Investments. The case was referred to and prosecuted by local
H
authorities. Caller stated Asef Amen is from Pakistan and is always talking about put options I
and selling short. Amen is out of prison and still inl 1 working for a security o»
CM
company.
Working Copy Page

6:39 PH- Assigned tnl ^


Lead KC1586- U.S. Customs received bill of lading believed suspicious for transfer of 11 CM
boxes by American FreightMay from Oswego, Illinois, to Columbia, Missouri addressed td I. O
O
O
O
O
6:57 PH- Assigned to I I O
Lead KC1587- FBI Decatur called to relay an event ttiat-. occur red thorugh the Shelly County O
Sheriff's Office in Illinois. A caller called on 9/19/2001,.. and asked three questions: Is the dam
still open?' Is it stfll guarded?' When will the dam be reopened?'. These questions are
presumed to relate to the Shelbyville Dam located in Shetbyyille, which is approximately 22
miles southwest of Decatur, IL.

7:11 PM- Assigned to I 9/11 Confidential


Lead KC1590- According to/" Source
Laden. \d is a relative of Osama Bin: I has a'
lenghty rap sheet. ACS shows he is a subject of KC 199D-1563 and HO .199-22514.

7:26 PM- Assigned to I I


Lead KC1592- Honeywell Aviation, Kansas City, Kansas, has a S50,000 <Fed.it..account iwth
an individual named Bin Laden'. (Note: The phone number was picked by caller ID. Caller
L J Enforcement
Privacy
7:33 PH- Assigned to I I
Lead KC1593- A tan four-door sedan bearing Texas tag, -KIWIS, being driven by:::art: Arab
looking male, was seen looking through.a pair of binoculars at Fort Riley, Kansas, the fltue Hills
Shopping Plaza and KSLLS-tadiUni. The tag was registered to I ...•--:'.".'-'•'•-"" \1 Law
L Jirr Piano, TX.

7:38 PM- Assigned to I J:


Lead KC1594- I [recently showed a residential listing in Wichita, Kansas which
was being sold as part of an estate. It had recently been-fented to four,. Middle-Eastern-males.
Upon showing, three Wichita Eagle new articles were pifined to the bedroom waH: Israelis
Invade Hebron'-July 14, 2001; Israel Demolishes- Palest ianian Homes'-July 10, 2001;,'and
Arafat Criticizes U.S.'-July 2001. ,.. .

7:42 PH- Assigned to [


Lead KC1595- Ifriend.r L. is from Iran and now a U.S.
citizen. Jex-husbank,| has family ties to a fanatical Muslim I
fundamentalist group which has .has meetings in Lawrence, Kansas. at
CM
10:31 PH- Assigned to I |
Lead KC1603- Postal worker by the name of£ jbf Air Mail conveyed she O»
Working Copy Page

observed two individuals attempt to climb over the fence


fence at airp
airpo with a ladder. The two
individuals observed at the fence with a zoom camera,
a. I Iconveyed I I.
could provide further information. o
o
o
10:48 PM- Assigned to I o
Lead KC1610- L to report a suspicious traveler staying at the President's o
o
Inn in Abilene, Kansas, The traveler registered -under the name 1 1 «nH left- a home o
address in Zurich, Switzerland. The police department ran theI ear -tag which came-bac'k not
found. The vehicle was registered to a | 1". The
traveler asked the hotet clerk to provide him directions to the Strategic Air Command in
Nebraska. The traveler had numerous maps and a cooler. 9/11 Law Enforcement
Privacy
11:35 PM- Assigned to|_
Lead KC1614- I tn'O.S. Army, Fort Leavenworth, Kansas. A friend of his
mother had a visitor fly into Kansas City on 8/28/2001. On the flight were six Arabic men.
They all walked to front of the plane, talked, were told by other passengers they should not be up
there. All six walked back to the back of the plane and took turns using the bathroom. The
flight was United flight 1463, leaving Richmond and arriving in Chicago.

.11:55 PM- Assigned to I 1


Lead KC1619- Caller advised a person namecj itold his parents fhatT" \d
givenl \t lessons.
owns a Cessna 150 at Lee's Summit Airport.

ID

I
01

8
(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/25/2001

To: ST. LOUIS Attn:

Prom: ST. LOUIS

Approved By:

Drafted By:

Case ID #: 265A-NY-280350-SL (PENDING)

Title: PENTTBOMB; \
MAJOR CASE 182
00: NY

Synopsis: ICF #: SL553 \


/9/11 Law Enforcement Privacy
Details:
INFORMATION CONTROL FORM

Control Number: SL553

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Telephone/Ra'dio

Source: LINDA EMLEY / /

Affiliation: WORLD SPAN TRAVEL/AGENCY

Phone Number: |_ J
Information Received Date:' 09/15/2001 Time: 10:30 AM

Prepared By: |_ I
Component/Agency: I&I/FBI

Event: EMLY WORKS FOR TRAVEL AGENCY. AFTER SEPT 11


CRASHES SHE DID COMPUTER SEARCH AND FOUND THAT A COMPANY
INTERAVIA-PAKISTAN LTD, BASED IN KARACHI PURCHASED TICKETS
THE NIGHT BEFORE SCHEDULED FLIGHTS. USUALLY THE NAMES ARE
COOPER AND NORRIS. ON FLIGHT AA11, INTERVIA PURCHASED 4
TICKETS IN NAME OF NORRIS, 3 IN COOPER. THERE ARE SEVERAL

REQ. #29-1 000000028


INTERNATIONAL FLIGHTS IN BOUND TODAY WHERE INTERVIA
PURCHASED TICKETS. INFO PASSED TO KC COMMAND POST.

Event Date: Time:

References:

Categories:
9/11 Law Enforcement Privacy
Event Reviewed By: | |

Lead Required? : YES

REQ. #29-1 000000029


LEAD (s) :
19/11 Law Enforcement Privacy

Set Lead 1: /

ST. LOUIS I

AT ST. LOUIS, MO /

Lead Control Number: 5L553


Assigned To 1 j" on 09/15/2001 at 2:01 PM

SEND INFO TO KG FOR INTERVIEW OF EMLEY.

REQ. #29-1 000000030


(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/27/2001

To: C'ounterterrorisra Attn: ITOS/UBLU, Cat A & B, SIOC


Atlanta

From: Kansas City


Squad 1
Contact: SA

Approved By:

Drafted By
r
Case ID tf: 265A-NY-280350-KC (Pending)

Title: PENTTBOMB;
MAJOR CASE #182 /9/11 L&W Enforcement
00: NY

Synopsis: Provide information .regarding suspicious airline


reservation activity of Interavia Pakistan, Ltd., a travel agency
located in Karachi, Pakistan/ Lead ControlfrKC670.

Details: On 09/15/2001 Kansas City Division (KCD) obtained


information from Linda ,Emley who is employed at Worldspan, 7.300 NW
Tiffany Springs Parkway, Kansas. City, Missouri 64153, work telephone
number I ^'regarding American Airlines (AA) flight 11 and
Interavia Pakistan, Ltd..

Emley is employed at Worldspan, a company which operates


an airline reservation web site utilized by travel agencies.
Companies can book airline reservations over the Internet once they
have established an account with Worldspan,. As part of her
employment Emley was reviewing booking records and discovered that,
on September 11, 2001, a company had booked a number of seats on
American Airlines Flight 11.

Interavia Pakistan, Ltd, (IPL)•Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made at 9:03 GMT. The reservations were
made in a block of 4 and a block of 3 in the following names:

REQ. #29-1 000000031


To: Counterterrorism From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

Mr. K. Cooper Ms. 0. Noris


Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W. Noris
Ms. P. Cooper

At the same time reservations for the listed subjects were also made
on Trans World Airlines (TWA) flight 342, bound from Los Angeles to
St. Louis. Both sets of reservations were made for flights on
September 11, 2001. AA flight 11 was scheduled to depart at 7:45
a.m. eastern standard time and arrive in Los Angeles at 10:59 a.m.
pacific standard time. TWA flight 342 was scheduled to depart at
7:55 a.m. pacific standard time and arrive at 1:24 p.m. central
standard time.

In reviewing the record Emley realized that it was


impossible for the passengers to use both reservations and became -<>S;-
suspicious. Emley compared the reservations to a list of passengers
who died on AA flight 11 which had been posted on the CNN web site.
Emley was unable to locate the passengers listed on the reservations
on the CNN list.

Emley advised since the reservations are made via the


Internet that they could be made from any computer with an Internet
connection. All that would be needed is IPL's user ID and password..
In addition Worldspan records Indicated that no tickets were issued
by IPL for the reservations and they were not paid for in advance.
Records did indicate that AA had confirmed both reservations, AA
record locator DUMSJF.

Emley also advised the names on the reservations could be


changed by any AA ticket agent. This is not the normal practice but
does happen from time to time. In addition any individual with
access to the AA ticketing system and knowledge of its use could
change the reservations prior to the passengers arrival at the ticket
counter. Worldspan does not receive information from the airlines
which would indicate if a passenger took a particular flight or if
changes to the reservation are made through the airline.

In researching the reservation history of IPL Emley


discovered that they have been a customer for approximately one year.
Records indicate that IPL always makes same day reservations. Emley
discovered that most flight reservations made by IPL are within 12
hours or less of the flight. In addition IPL normally makes

REQ. t29-l 000000032


To: Counterterrorism From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

reservations once daily and only logs on to the site for about thirty
minutes. Emley provided information regarding the flights booked by
IPL for September 15, 2001. Most of the flights booked had
circuitous or conflicting times and/or routes. None of the flights
booked for September 15, 2001 originated in North America.

On September 22, 2001 Emley contacted KCD and advised IPL


placed a number of airline reservations via the Worldspan web site.
The manner in which the reservations were made was similar to the
reservations placed on September 11, 2001 and prior activity of IPL.
A single group of passengers was booked on multiple flights with
conflicting departure times and cities. The tickets were not paid
for in advance and IPL did not generate any tickets for the
passengers.

Emley has continued to review Worldspan records for


suspicious historical and current reservations placed by Worldspan
customers. Emley has continued to provide this information to KCD.
Worldspan has also agreed to continue to assist in this matter. SA
I Twill be the KCD point of contact for
information regarding Worldspan-,

9/11 Law Enforcement Privacy

REQ. #29-1 000000033


(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: IMMEDIATE Date: 10/02/2001

To: Counterterrorism Attn: ITOS/SIOC


UBLU/RFU
New York Inspector
Washington Field Inspector
Boston
Chicago SAC Ro.be"rt Burnham
St. Louis
Islamabad
From: Dallas 9/11 Law Enforcement Privacy
Command Post
Contact: SA I
Control #: DL-5392

Approved By:

Drafted By:
Case ID #: 265A-NY-280350-DL (Pending)
Title: PENTTBOMB
MAJOR CASE 182
00: NY
Synopsis: For informational purposes and to set lead for Chicago
Division Legat Islamabad.
Enclosure(s): Enclosed for all receiving offices is one (1) printed
copy of American Airlines (AA) Flight 11 and 77 database information
reflecting passenger cancellations, "no shows" and "on board" status.
Details: During the early stages of this investigation, questions
arose concerning the relatively low number of persons known to be
aboard American Airlines (AA) flights 11 and 77 on 09/11/2001. One
of the theories proposed was the suspected hijackers and/or unknown
associates purchased multiple tickets on the flights in an attempt to
ensure the number of passengers aboard each flight remained
tactically manageable. A second, and tactically similar theory, was
the suspected hijackers specifically chose AA flights 11 and 77 on
09/11/2001 knowing the passenger load was typically low. As a
result, the Dallas Division (Dallas) tasked itself to determine: (1)
if the passenger count-on AA flights 11 and 77 on 09/11/2001 was
within normal limits; (2) the number of persons who canceled
reservations prior to departure (cancellations); (3) the number of

REQ. #29-1 000000034


To: Counterterrorism From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

persons with reservations who did not arrive for AA flights 11 and 77
(no shows); and (4) if any of the cancellations or no shows have any
link to the suspected hijackers and/or associates.
Given the foregoing directives, Dallas initially contacted
AA to obtain the percentage of capacity for AA flights 11 and 77 on
all Tuesday mornings from 01/09/01 through 09/04/01 (passenger load).
Upon receiving the data from AA, it was determined the average
passenger load for AA flights 11 and 77 on Tuesdays was 38% and 26%
respectively. It was further determined the average passenger load
for AA flights 11 and 77 on 09/11/2001 was higher than normal at 53%
and 38% respectively. Based on the foregoing information, it was not
apparent the suspected hijackers booked multiple tickets as a
tactical strategy.
Upon completing the passenger load analysis, Dallas
constructed a database (11/77 Database) containing all available
information on those persons with reservations or noted on the
manifests for AA flights 11 and 77 on 09/11/2001. The above-
referenced database reflects those persons actually aboard (on board)
AA Flights 11 and 77, persons who made reservations and were not
physically aboard the flights (no shows), and those persons who
canceled reservations on said flights prior to departure
(cancellations) .
Information obtained from AA reservation records indicated
164 reservations made for AA flight 11 departing Boston, MA on
09/11/2001. Of the 164 reservations made, 65 persons canceled their
reservations prior to departure, 82 persons were on board the
aircraft, and 17 persons were no shows. Similarly, 116 persons made
reservations for AA flight 77 departing Dulles, Washington, D.C. on
09/11/2001. Of the 116 reservations made, 55 persons canceled prior
to departure, 59 persons were on board the aircraft, and 3 persons
were no shows.
Further review of the above-referenced records revealed
K. Cooper, S. Cooper, A. Cooper, P. Cooper, E. Moris, 0. Noris and W.
Noris all reserved seats on AA flight 11 through travel agency
Intervia Pakistan (Private), Ltd., I I
I I Standing alone, the fact seven (7) persons
all made travel reservations through the same travel agency .-is not
unusual. In the instant 'case, however, the following tray-el
inconsistencies necessarily require the need for further'inquiry:
(1) All seven (7)\s reservations were made
under the same, AA Personal Name Repo'rd (PNR) ;
(2) All seven (7) parsons have a link to a relevant
country in that the travel agency is located in

2 \'
9/11 Law Enforcement Privacy

REQ. #29-1 000000035


To: Counterterrorism From: Dallas
Re: 265A-N-Y-280350-DL, 10/02/2001

Pakistan;
(3) All seven (7) persons failed to show up for AA
flight 11 on 09/11/2001;
(4) In violation of standard AA policy, no first names
were given for any of the seven (7) persons making
the reservations;
(5) Against the standard AA practice, no information
relating to credit cards, addresses, or telephone
numbers is contained in the PNR for any of the
seven (7) individuals;
(6) The tickets reserved show no return flight (i.e.,
one way travel);
(7) No previous travel history exists on AA for any of
the seven (7) individuals; and
(8) Of the seven (7) persons making reservations,
three (3) hold the last name of Noris and four (4)
hold the last name of Cooper. None of the said
names being normally associated with Pakistan.
Dallas' review of AA flight 77 records did not reveal
similar results. Additionally, Dallas is unaware if the Chicago and
has performed a similar analysis of United Airlines flights 93 and
175.

REQ. #29-1 000000036


To: CounterterrofTSm From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

LEAD(s) :

Set Lead 1:

COUNTERTERRORISM

AT WASHINGTON, DC

Read and Clear.


Set Lead 2:

NEW YORK

AT NEW YORK, NEW YORK

Read and Clear

Set Lead 3:

WASHINGTON FIELD

AT WASHINGTON. D.C.

Read and Clear.


Set Lead 4:

BOSTON

AT BOSTON. MASSACHUSETTS

Read and Clear.


Set Lead 5:

CHICAGO

AT CHICAGO. ILLINOIS

If not previously performed, consider the merit of


analyzing passenger reservation information for cancellations and "no
shows" on United Airlines flights 93 and 175 for possible
similarities as set forth above.

REQ. #29-1 000000037


To: CounterterrofTsm From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

Set Lead 6:

ST. LOUIS

AT ST. LOUIS. MISSOURI

If not previously performed, consider the merit of


analyzing passenger reservation information for cancellations and "no
shows" on relevant Trans World Airlines flights for possible
similarities as set forth above.

Set Lead 7:

ISLAMABAD

AT KARACHI, PAKISTAN

Conduct logical investigation to obtain additional


identifying information on K. Cooper, S. Cooper, A. Cooper, P.
Cooper, E. Noris, 0. Noris and W. Noris. Referenced individuals are
believed to have made reservations through Intervia Pakistan
(Private), Ltd., | L
I , 1-nn American Airlines flight 11, departing Boston, MA
on 09/11/2001. None of the seven (7) referenced individuals showed
up for the flight.'"-..Assess the possibility the referenced travel
agency or employees/officials thereof may have been .involved in, or
have had knowledge of, bhe criminal conspiracy occurring on
09/11/2001 and/or other future acts.

9/11 Law Enforcement Privacy

REQ. #29-1 000000038


Working Copy Page
9/11 Law Enforcement Privacy

Precedence: PRIORITY Date: 11/05/2001


To: Counterterrorism Attn:

Investigative Services

New York

Dallas
Kansas City
Riyadh
Paris Legat
From: Islamabad
\Contact : /"
Approved By1,:
Drafted By:
Case ID #: 265A-NY-280350-IS (Pending)
Title: PENTTBOMB;
MAJOR CASE #182

Synopsis: Legat Islamabad response to leads ICF ttKC-670 and #DL-5392.


Reference: 265A-NY-280350-DL Serial 3005
265A-NY-280350-KC Serial 23
Details:
InterAvia Pak Limited is a Pakistan based Travel Agency
located in Karachi, Pakistan. The company, owned by |
\s established in 1976 by|

Legat Islamabad (IS) requested local liaison check on


the seven (7) individuals listed in the referenced DL
communication who booked tickets with InterAvia Limited (Ltd) for
American Airlines flight 11 on 9/11/2001. InterAvia Ltd feeds
the names of passengers into the computer system to reserve the
seat(s) from the quota allotted to the agency by Internet linked

Case ID : 315N-NY-280350-IS Serial : 120

REQ. #29-1 000000039


^ Working Copy ^^ Page
ticketing system. Reservations that are not confirmed or the
tickets purchased two (2) or three (3) days prior to departure of
flight are automatically canceled and the name(s) are deleted in
the computer system 12 hours after the departure of the flight.
Due to this process, InterAvia Ltd was unable to provide any
information regarding the seven (7) individuals. However, they
advised that the requested information may be obtained from the
following Internet Ticketing System Companies:
1.

2.

9/11 Law Enforcement Privacy

3.

IS considers this lead covered.


LEAD(s) :
Set Lead 1: (Adm)

ALL RECEIVING OFFICES


Read and clear.

Set Lead 2:

COUNTERTERRORISM

AT WASHINGTON, DC

Review information and determine if additional leads


should be set to Legats Riyadh and Paris.

REQ. #29-1 000000040


Working Copy ^^ Page

Precedence: ROUTINE Date: 12/03/2001

To: Counterterrorism Attn: UBLU/RFU


New York .

From: Cleveland
Squad 3
Contact: SA
Approved By

Drafted By
'\e ID #: 265A-NY-2
265A-NY-280350 SUB CV
Title: PENTTBOM;
MAJOR CASE #182 9/11 Law Enforcement Privacy

Synopsis: Documents received pertaining to the establishment and


business ownership of INTERAVIA PAKISTAN (PRIVATE) LIMITED travel
agency located in Karachi, Pakistan.
Reference: CV Lead Control #4564.

Enclosure(s): Enclosed for New York is one FD-340 lA, containing


business documents pertaining to INTERAVIA PAKISTAN LIMITED.
Details: For information, the INTERAVIA PAKISTAN (PRIVATE)
LIMITED, I L
Pakistan, is one of only two travel agencies that the Worldspan
Global Reservation System is still allowing to operate in
Pakistan. The enclosed International Air Transport Association
documents were received by writer from the Airlines Reporting
Corporation, Arlington, Virginia, and are for information of New
York Division should it be determined that INTERAVIA PAKISTAN
(PRIVATE) LIMITED travel agency was 9r is being used to arrange
flight travel for subjects of captiohed investigation or is
determined to be of other investigative significance.
LEAD(s) :

Set Lead 1: (Adm)

COUNTERTERRORISM
AT WASHINGTON, DC

Read and clear.


Set Lead 2: (Adm)

Case ID : 315N-NY-280350-CV Serial : 5271

REQ. #29-1 000000041


• -^' Working Copy ""' Page
NEW YORK

AT NEW YORK

Read and clear.

REQ. #29-1 000000042


'-. ? V———7

Working Copy ~" Page '

Precedence: ROUTINE • Date: 12/07/2001


To: CLEVELAND Attn: |_
From: CLEVELAND

Approved By:
Drafted By:

Case ID #: 265D-NY-280350-CV, (PENDING)


Title: TWIN TOWERS BOMBINGS; .
MAJOR CASE #182 \: ICF #: CV4564 \:

INFORMATION CONTROL
Control Number: CV4564

Priority: ROUTINE Classification: UNCLASSIFIED


,,f9/ll Law Enforcement Privacy
Method of Contact: Written ///
Source: AIRLINES REPORTING CORPORATION/
Affiliation: /'/ /
Phone Number: I I /'

Information Received Date: 11/29/2001 Time: 11:05 AM


Prepared By: | "|

Component/Agency: I&I/FBI
Event: DOCUMENTS RECEIVED PERTAINING TO INTERAVIA
PAKISTAN LIMITED TRAVEL AGENCY.
Event Date: Time:
References:

Categories:
Event Reviewed By: | |
Lead Required?: YES
LEADS (s):

Case ID : 315N-NY-280350-CV Serial : 5272

REQ. #29-1 000000043


Working Copy '"' Page

Set Lead 1:

CLEVELAND

AT CLEVELAND, OH

Lead Control Number; CV4564


Assigned To I \n 12/03/2001 at 3:47 PM
PREPARE EC TO FORWARD DOCUMENTS TO NY DIVISION.

9/11 Law Enforcement Privacy

REQ. #29-1 000000044

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