Professional Documents
Culture Documents
New RPO Video Channel Sponsorship and New Business Development Opportunities & Programs
Outsourcing Institute Fall Road Show: Outsourcing Governance and Relationship Management December 5, 2012 in NYC
Join over 80 senior outsourcing executives within both the ITO and BPO space to generate leads, relationships and exposure for your brand and message. Our Fall show will include panels and discussion on the following topics: ITO Trends & Best Practices Onshoring and Rural Sourcing The True Power of BPO and How it Can Work for You Alternatives to India - All Key Alternative Destinations T5 Panel (Tech Related Trends All Executives Must be on Top of) Opportunities in Latin America Innovation-Cost Save is Table Stakes -Why SettleInnovation can be Game Changer you are Seeking The Keys to Winning Relationships Cross Fire panel
Sales Readiness 2013: What Outsourcing Service Providers Need to Succeed in the New Year December 6, 2012 in NYC January 29, 2013 in London, England January 30, 2013 in Dallas, Texas January 31, 2013 in Atlanta, Georgia
The Outsourcing Institutes Service Provider Summit Series is your ticket to more sales and stronger ROI. Each event in the series delivers powerful, actionable insights. Arrive hungry for time-tested strategies. Leave with hit-the-ground-running practices proven to propel your sales to the next level. Youll discover - What you need to know - Who you need to know - What you need to do - How you need to do it - Where you need to be to transform your top line and bottom line in 2013 and beyond.
CIOs, CTOs and Tech Sourcing Execs in Banking, Financial Services & Insurance to Explore "T-5": Sourcing, Cloud Computing, Big Data, Mobility, Security & Compliance - also known as "T-5", or the five critical technology-related trends creating both opportunities and risk for banking, financial services and insurance organizations - will be explored at the Wall Street Tech Conference & Exhibition.
Todays Speakers
Moderator Frank Casale CEO Outsourcing Institute
Topics
The scales are beginning to rebalance as global conditions evolve.-TD Economics, Oct. 2012
Onshoring: Whats in a Name? Whats Driving Onshoring? BPO Onshoring Considerations DATAMARK Onshore BPO Discussion
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Critical Factors
Number of legal holidays Average number of vacation days Estimated maternity/paternity leave Attrition rate
Productivity Factors
Number of natural disasters Country specific productivity rating Average travel time to the target location
Quality Factors
Flexibility Factors
Cost Factors
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Onshoring Considerations
Communities with low cost of livingbut high quality of life.
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Infrastructure: Computing Networks Real Estate Universities/Education Weather: Business Continuity/Disaster Recovery
Neutral accents
Offsite outsourcing model Low weather/disaster risk Level 1, 2, 3 Help Desk Education: UTEP, NMSU, UACJ Migrate to Nearshore Model Savings of 20 to 40 percent
Bilingual English/Spanish customer care Cost of Living 14 percent lower than U.S. avg.
Onsite (facility managed) outsourcing model Oversight/Visibility/ Corporate Culture Education: UTSA, UT Health Sciences Center, Trinity, St. Marys Migrate to Offsite Model
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Overview
Core Services
On-Site, Off-Site Enterprise Mailroom; BPR; Document Processing; Bilingual Customer Contact Centers
Core Markets
Delivery Centers
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Questions?
Bill Randag President DATAMARK, Inc. E-mail: Bill.Randag@datamark.net Paul Pinto Managing Partner Sylvan Advisory ppinto@sylvanadvisory.com
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This webinar was sponsored by DATAMARK, Inc. in conjunction with The Outsourcing Institute.
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