Enabling Sustained Excellence

REPORT ON GREEN TECHNOLOGY & GREEN SIX SIGMA

http://www.kinduz.com/
Submitted June 23rd 2009 by:

Yash Challa
Senior Consultant KINDUZ Consulting Pvt. Ltd. India Mobile: +91-9246185182 India Office: +91-40-40165594 US Phone: +1-312-473-9767 yash@kinduz.com

NOTICE TO THE RECIPIENT OF THIS WHITE PAPER

The information contained within this white paper is and shall remain the property of KINDUZ Consulting Pvt. Ltd. India. This white paper is supplied in strict confidence and must not be used for any purposes other than learning, produced in whole or in part, used in tendering or for manufacturing purposes or given or communicated to any third party without the written consent of KINDUZ Consulting Pvt. Ltd.

KINDUZ Consulting Pvt. Ltd.

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Table of Contents

1.0 DEFINITION OF GREEN TECHNOLOGY ........................................................................................ 4 2.0 GOALS OF GREEN TECHNOLOGY ................................................................................................ 4 3.0 APPLICATON OF GREEN TECHNOLOGY IN DIFFERENT FIELDS ....................................................... 5 3.1 GLOABALWARMING ............................................................................................................. 7 3.2 FUEL CELLS .......................................................................................................................... 7 3.3 SOLAR ENERGY ..................................................................................................................... 8 3.4 WIND ENERGY ...................................................................................................................... 8 3.5 NUCLEAR ENERGY ................................................................................................................ 9 4.0 GREEN SIX SIGMA .................................................................................................................... 9 5.0 USING SIX SIMGA TO REDUCE CARBON FOOT PRINT ................................................................... 9 6.0 IMPLEMENTAION OF LEAN IN GREEN TECHNOLOGY ................................................................. 10 7.0 APPLICATION OF LEAN IN OUR SURROUNDINGS ...................................................................... 12 8.0 REFERENCES .......................................................................................................................... 16 9.0 ABOUT US ............................................................................................................................. 17 10.0 KINDUZ CONSULTANTS......................................................................................................... 18 11.0 PROFESSIONALS TRAINED ON LEAN SIX SIGMA FROM THE FOLLOWING ORGANIZATIONS .......... 20 12.0 CLIENT SPEAK ON LEAN SIX SIGMA COURSES ......................................................................... 20 13.0 CONTACT INFORMATION ...................................................................................................... 21

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GREEN TECHNOLOGY AND ITS IMPLEMENTATION USING LEAN AND SIX SIGMA

1.0 DEFINITION OF GREEN TECHNOLOGY The term "technology" refers to the application of knowledge for practical purposes. The field of "green technology" encompasses a continuously evolving group of methods and materials, from techniques for generating energy to non-toxic cleaning products. The present expectation is that this field will bring innovation and changes in daily life of similar magnitude to the "information technology" explosion over the last two decades. In these early stages, it is impossible to predict what "green technology" may eventually encompass. With rising energy costs and the threat of global warming, many businesses are now recognizing the benefits of using green technology to reduce their carbon footprint and to minimize waste. 2.0 GOALS OF GREEN TECHNOLOGY Sustainability - meeting the needs of society in ways that can continue indefinitely into the future without damaging or depleting natural resources. In short, meeting present needs without compromising the ability of future generations to meet their own needs. "Cradle to cradle" design - ending the "cradle to grave" cycle of manufactured products, by creating products that can be fully reclaimed or re-used. Source reduction - reducing waste and pollution by changing patterns of production and consumption. Innovation - developing alternatives to technologies - whether fossil fuel or chemical intensive
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agriculture - that have been demonstrated to damage health and the environment. Viability - creating a center of economic activity around technologies and products that benefit the environment, speeding their implementation and creating new careers that truly protect the planet. Examples of green technology subject areas: Energy Perhaps the most urgent issue for green technology, this includes the development of alternative fuels, new means of generating energy and energy efficiency. Green building Green building encompasses everything from the choice of building materials to where a building is located. Environmentally preferred purchasing This government innovation involves the search for products whose contents and methods of production have the smallest possible impact on the environment, and mandates that these be the preferred products for government purchasing. Green chemistry The invention, design and application of chemical products and processes to reduce or to eliminate the use and generation of hazardous substances. Green nanotechnology Nanotechnology involves the manipulation of materials at the scale of the nanometer, one billionth of a meter. Some scientists believe that mastery of this subject is forthcoming that will transform the way that everything in the world is manufactured. "Green nanotechnology" is the application of green chemistry and green engineering principles to this field. 3.0 APPLICATON OF GREEN TECHNOLOGY IN DIFFERENT FIELDS Raw materials of Green Technology: Nearly all Green Technologies rely on the use of new advanced materials. These new materials vary from metals commonly used today in many ways. First, elements on the periodic table such as copper, tin, iron and carbon are stepping aside in favor of less common metals, such as zirconium, yttrium, tellurium and the 14 elements that
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make of the group of metals known as the "rare earths". For example, batteries that were once made of lead are now made of lithium. Second, the purity of advanced materials can often be measured in atoms with ultra high purities up to 99.9999%. Next, the scale and size of the raw chemical and metallic powders may be as small as the nano scale. "Nano" equals a billionth and therefore a nanometer is one-billionth of a meter. To appreciate the size, a human red blood cell is over 2,000 nanometers long, virtually outside the nano scale range. For a given amount of material, as particle size decreases, surface area increases. Since the surface of any material tends to be where it reacts with other materials, the more surface area, the greater effect using less material. It is not uncommon for one gram of a nano scale material to have the surface area of a 60' x 30' floor! In addition to the use of new metallic elements is the use of these less common metals with common metals to form new super alloys with unique properties, such as scandium-aluminum alloy which can combine lightness, extreme strength and high temperature and corrosion tolerance in a single material. Another example would be newly developed carbides of various metals to create super hard and corrosive resistant materials with interesting properties. Similarly, the use of glass and ceramics in functional components of electronics and energy efficient systems is giving way to the use of crystal structures, semiconductors and super conducting materials. The vast number of Green Technologies falls into one of two broad categories. These are: 1. Those intended to deal with global warming by either reducing greenhouse gas emissions or in the alternative its potential harmful effects on the planet, and 2. Those technologies associated with establishing economic "sustainable growth" which includes recycling, resource reduction and many aspects of the biosciences. Each of these two categories has several major associated industries addressing some aspect of achieving their goals. And of course many of the important industrial and technological revolutions taking place today touch on both. For example, fuel cells both decrease the green house gases that cause global warming by potentially eliminating air pollution from automobiles and they also make our energy sources more "sustainable" by reducing the amount of hydrocarbon-based fuel needed to generate the same amount of energy as compared to current combustion engines, i.e. far greater miles per gallon.

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3.1 GLOABALWARMING

There seems to be little debate that human activity has increased the level of air pollution and CO2 in the earth's atmosphere and that this will increase global temperatures. Today there are essentially two approaches to global warming. The first is best known from the work of former Vice President and Nobel Peace Prize Winner Al Gore as presented in his film "An Inconvenient Truth" holds that global warming should be addressed at its root cause by all of humanity working in consort through technological/industrial innovation and international governmental policy to reduce the quantity of air pollution and CO2 emissions being generated. The second approach is best expressed in the work of the environmentalist Bjorn Lomborg presented in his writings and books, such as "Cool It" which holds that a "rational as opposed to fashionable" approach to global warming is to recognize that the least expensive method of dealing with its effects is to treat them as they occur sometimes at the very local level. This is based on the premise that when the actual effects are examined in a sober and scientific way, policymakers will discover addressing them piecemeal is significantly less costly in capital than the effort that would be necessary to reduce green house gas emissions to a point where the Earth's temperature actually began to fall again. Those technologies that are intended to deal with the root causes of global warming as proposed by Al Gore and the larger environmental movement work by reducing the emission of the green house gases that are changing the earth's atmospheric temperature. Green house gases are either of the type we commonly think of as "Air Pollution", such NOX (Nitrous Oxide) and SOX (sulfur dioxide) and the non-pollutant CO2 (carbon dioxide) which we exhale.

3.2 FUEL CELLS

An example of materials science playing a part in eliminating production of green house gas causing air pollutants is in the use of solid oxide fuel cells (SOFCs). SOFCs are electrochemical power plants that some believe will power automobiles in the future because they produce no air pollutants in the process. However, because they still rely on hydrocarbons as their energy source, they do not eliminate generation of CO2 emissions. This would require the creation of a hydrogen infrastructure which is often discussed but is not being seriously proposed at this time due to both safety concerns and the cost to produce, store and transfer hydrogen.

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3.3 SOLAR ENERGY

An example of a technology intended to reduce both air pollution and CO2 emissions is the use of photovoltaic cells to generate electricity (actually electrons) from photons emitted by the sun. Given the enormous amount of capital today being invested in solar energy technologies globally from Silicon Valley to the Nation of Singapore, solar energy will unquestionably play a major role in reducing green house gas emissions by supplanting hydrocarbons such as oil, coal and gas as our energy source for many applications. From its start solar energy has been essentially a field of materials science. In the 1970s the first silicon-based photovoltaic (PV) cells were produced. These basic cells were created by doping silicon to form two oppositely charged layers. All silicon-based photovoltaic solar energy collectors however suffer from their ability to absorb energy from a relatively narrow range of the sun's light wave emission. More recently advanced materials have been developed that can either expand this band gap or create multiple band gaps in order to absorb a greater portion of the solar energy spectrum. This has lead to the development of PV cells based on Copper Indium Selenide (CuInSe2) or "CIS" Absorption Layers which can capture energy from portions of the light's spectrum not collected by siliconbased PV cells. Doping CIS with Gallium increases the band gap even further and as such most PV cells are now based on Copper Indium Gallium Selenide (CuInGaSe2) and are referred to as "CIGS". Other promising designs include cells based on III-IV Nitride materials and research on Zinc Manganese Telluride, Cadmium Telluride (CdTe) and Gallium Selenide P-Type layers. The band gap for III-IV Nitride materials, such as Gallium Indium Nitride, covers nearly the entire energy spectrum of the sun because of multiple band gaps in the semiconductor materials. Similarly, Zinc Manganese Telluride crystals have three band gaps which can absorb greater than 50% of the solar energy spectrum. Further important research involves nanotechnology approaches using nano particles of the above materials.
3.4 WIND ENERGY

Converting wind energy into electricity using various blade and turbine systems has been utilized since the mid-1970s when tax incentives were written in many states to encourage public utilities to purchase the power generated. Many of these earlier systems failed to deliver efficient energy and were only financially viable as tax shelters. More recently advanced materials particularly advanced ceramic, such as yttria stabilized zirconia (YSZ) and composites, have played a part in the development of light, less costly and more efficient wind turbines. Additionally, the decades of experience with wind as an energy source has allowed for the design of better overall wind generator "farms" placed in strategically determined locations, such as the 4,000 megawatt farm proposed by T. Boone Pickens in Texas.

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3.5 NUCLEAR ENERGY

One source of energy that is entirely free of green house gas emissions and that could have today already reached wide use is nuclear fission of enriched radioactive isotopic materials to produce electricity. Nuclear generators are the single greatest source of energy that in no way impacts global warming. They fully achieve the goal of environmentalists as a massive source of energy capable of sustaining our present standard of living and reducing planetary temperatures. However, the second goal of the "Green Revolution" is sustainable growth (discussed below) which requires that human activity not produce waste products that cannot be perpetually reused or recycled to something useful. All nuclear fission systems generate some form of radioactive waste which must be disposed of. Given the lengthy half life of the waste materials, "disposal" actually means perpetual storage. However, public policy may come to view storage of nuclear waste a better alternative than allowing for the continual rise in global temperatures.

4.0 GREEN SIX SIGMA Six Sigma as a process has been around for years as a way to reduce errors and improve processes. It has only been recently, however, that the concept of green Six Sigma has started really catching on. Green Six Sigma helps companies not only deal with the traditional issues within manufacturing and non-manufacturing process, but it also helps companies reduce their environmental impact. Green Six Sigma is a very new concept so the details are still being hammered out. Generally, however, the goal of green six sigma is help companies plan for sustainability and energy reduction while increasing profits. Basically, proponents of this new method combine the tried and true processes of six sigma while dealing with the current environmental problems that all businesses face. 5.0 USING SIX SIMGA TO REDUCE CARBON FOOT PRINT One way to reduce your company's carbon footprint is by reducing energy consumption. Energy reduction helps the environment because it reduces carbon output. But, energy reduction also helps a business since the less energy that you use, the cheaper your overall costs are. Plus, the elimination of excess energy output also improves the overall efficiency of the organization, which is one of the main goals of Six Sigma. Some ways that businesses can cut their carbon footprint is by using energy-efficient equipment, which can include everything from printers to computers. Businesses can also save money with process-control systems, which green Six Sigma can help them institute. Process-control systems reduce the amount of energy used in the manufacturing process, and it can also enhance output levels.
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Green Six Sigma allows businesses to assess the overall impact of green initiatives on their overall budget. Plus, green Six Sigma can be used as a way to dramatically change the companys overall business model and help companies move toward green technologies. Green technologies can be seen everywhere now. Wind energy is being used in greater increments to produce energy. Recycled material is now being used in everything from packaging to toilet paper. Green Six Sigma can help Companies Bridge the gap between a company's current situation to using green technologies, such as solar power and wind power. Green technologies and carbon footprint reduction are the wave of the future. The government is giving incentives to companies that embrace these technologies. But, there are risks and benefits involved in any transition. Green Six Sigma helps a company deal with these risks in an efficient manner. Green Six Sigma will soon become a household buzz word just as Six Sigma was in the past. 6.0 IMPLEMENTAION OF LEAN IN GREEN TECHNOLOGY Applying Lean Six Sigma methods to your business reduces waste and saves your business money. By eliminating waste in materials, movement, and energy consumption, you can also reduce your company's environmental impact. Day to day cases where Lean can be used: Eliminate transportation-generated greenhouse gas emissions Reduce classroom demands for physical space and the related utility emissions for electricity, heating and cooling Eliminate plastic and metal binders full of un-used paper-based training materials A very simple case where this is used: Traditional classroom training has a much larger carbon footprint than online training, especially when the participants travel to the training. In a typical situation, a wave of 20 Black Belt candidates is trained for four weeks over 4 to 5 months. If 1/2 of the training class travels via air for an average of 1,000 miles to attend each of 4 training sessions, and stays in a hotel for 5 nights each time, then the comparative carbon dioxide load is 61,668 pounds, 154 times higher than e-Learning.

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Lean Application Project Examples Reduce 3M: Over the last three decades, 3M has prevented more than 2.6 billion pounds of pollutants and saved more than $1 billion by preventing pollution at the source-in products and manufacturing processes. As of 2006, 3M employees have completed more than 6,300 projects focusing on product reformulation, process modification, equipment redesign, or recycling and reuse of waste materials. In 2006, more than 70 percent of the projects relied upon Lean Six Sigma methodology. Key environmental metrics target VOC emissions, TRI releases, water releases, waste generation, energy consumption and greenhouse gas emissions as shown below: Environmental Goals (2000-2005) Reduce volatile air emissions indexed to net sales Goal 25% Results 61% 64% 27% 30% 1262

Reduce U.S. Environmental Protection Agency Toxic Release 50% Inventory (TRI) Releases indexed to net sales Improve energy efficiency (energy use indexed to net sales) Reduce waste indexed to net sales 20% 25%

Double the number of Pollution Prevention Pays (3P) projects 400 from the previous five-year period from 194 to 400 projects

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Source:"3M Lean Six Sigma and Sustainability." U.S. Environmental Protection Agency 28 June 2007 The United States Army: U. S. Army personnel working at Red River Army Depot in Texas launched a variety of fuel-recycling initiatives that saved more than 37,000 gallons of fuel, with a value of roughly $85,000 in a single year. In addition, they saved nearly $600,000 as a result of projects related to the Bradley fighting vehicle. Source: "Lean Six Sigma techniques save Army money." Reuse Oshkosh Truck: In September 2006, Oshkosh Truck Corporation and Red River Army Depot announced a partnership to remanufacture and upgrade the U.S. Army's Heavy Expanded Mobility Tactical Truck (HEMTT) fleet. The program's objective is to restore the HEMTT vehicles to meet mission requirements and to make the vehicles combat-ready. This type of recapitalization books the vehicles in a zero miles/zero hours status. Source: "Red River Army Depot Partners with Oshkosh." Recycle University of Kentucky / Fayette County: A minimal 1% change in the national can recycling rate would result in savings of about $16 million and produce 40 million pounds of aluminum per year. In addition, this 1% change would generate annual energy savings of 1 trillion BTUs. These estimates are based, in part, on the Container Recycling Institute's report that over the past 40 years, 1 trillion aluminum cans have been discarded amounting to approximately $21 billion of wasted potential revenues. Source: "Improving Aluminum Can Recycling Rates: A Six Sigma Study in Kentucky" 7.0 APPLICATION OF LEAN IN OUR SURROUNDINGS Definition of Environmental Waste Environmental waste is any unnecessary use of resources or a substance released into the air, water, or land that could harm human health or the environment. Environmental wastes can occur when companies use resources to provide products or services to customers, and/or when customers use and dispose of products. Practically speaking, environmental wastes include: Energy, water, or raw materials consumed in excess of what is needed to meet customer needs. Pollutants and material wastes released into the environment, such as air emissions, wastewater discharges, hazardous wastes and solid wastes (trash or discarded scrap). Hazardous substances that adversely affect human health or the environment during their use in production or their presence in products.

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Like other Lean wastes, environmental wastes do not add customer value. They also represent costs to the enterprise and society in general. The Link between Environmental Waste and Leans Seven Deadly Wastes: The focus of Lean is on eliminating any non-value added activity, or waste, from production. Lean typically targets seven so-called deadly wastes: 1. Overproduction 2. Inventory 3. Transportation 4. Motion. Overview of Organizational Strategies: As Lean leaders know, people are the key to successful Lean implementation. In much the same way, organizational culture is an important aspect of effective integration of environmental, health, and safety objectives into Lean improvement efforts. While each organization has different needs, several organizational strategies will help to accomplish your companys Lean and environment efforts. 1. Add environmental metrics to Lean metrics. 2. Show management commitment and support. 3. Include environmental waste in Lean training efforts. 4. Make environmental wastes visible and simple to eliminate. 5. Recognize and reward success. 1. Add Environmental Metrics to Lean Metrics One simple way to understand how your companys Lean efforts are affecting the environment is to add one or more environmental performance metrics to the metrics used to evaluate and track the success of Lean implementation. Types of Environmental Metrics Scrap/Non-product Output Hazardous Waste Energy Use Water Pollution/Wastewater Solid Waste
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5. Defects 6. Over Processing 7. Waiting

Water Use Air Emissions Materials Use Hazardous Materials Use

Using environmental metrics in Lean efforts will allow your company to document the environmental benefits that are part of Lean implementation, as well as identify targets for future improvement efforts. 2. Show Management Commitment and Support It is important that senior managementboth facility management and Environment Health and Safety (EHS) managementat your company show their support for improved Lean and environment initiatives. While it is possible to build management support from the bottom up through pilot projects, securing top-down management commitment helps to ensure the longterm success of Lean and environment efforts. Management can show support through the following types of activities: Invest in Lean and environment training. Provide resources, tools and incentives to enable employees to succeed. Include Lean and environment concepts in speeches, newsletters and other communications. Encourage Lean managers and EHS managers to collaborate. Set performance goals and objectives related to Lean and environment. Track Lean and environment progress and hold individuals accountable for meeting those objectives. Recognize and reward Lean and environment accomplishments. 3. Include Environmental Waste in Lean Training Efforts One important way to help employees learn to see environmental waste is to integrate it into general Lean training programs. Here are a few suggestions: Your company might want to include a section on how to identify and eliminate environmental waste in introductory Lean training presentations. Consider modifying Leans seven deadly wastes to include an eighth waste environmental wastein training presentations and materials. Identifying Environmental Wastes Consider conducting a waste walk during Lean trainings where workers walk the shop floor and write down environmental wastes they observe. Develop checklists or a pocket guide with common environmental wastes to use during events and waste walks.

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4. Make Environmental Wastes Visible and Simple to Eliminate Your company can take advantage of Leans focus on visual controls to support your companys Lean and environment efforts. Here are a few suggestions: Prominently display how individual production areas or departments are doing relative to targets for environmental metrics alongside Lean metrics. Incorporate environmental wastes into activity and production control boards, one-point lessons, and other signs about wastes on the shop floor. Apply 6S and mistake-proofing concepts to work areas where chemical use, chemical management, waste collection and waste management activities occur. Use colors, signs, and other visual controls to reinforce proper chemical handling and waste management and environmental procedures. Key Questions for Identifying Lean-Environment Opportunities: Water Use How much water is used in the process and how is it used? How can you reuse water and/or reduce overall water use? Can you reduce contaminants in wastewater and discharges? Energy Use How much energy is used in the process and how is it used? How can you reduce overall energy use? Is equipment running or are lights on when not being used? Are you using efficient light bulbs? Can you save energy by consolidating operations and/or storage space? Can you shift to a cleaner source of energy? Chemicals and Materials Use What types and quantities of chemicals/materials are used in the process? How can you reduce the overall amount of chemicals and materials used? Can you switch to less harmful chemicals? Can you eliminate any non-value added use of chemicals or materials from the product or process (excess packaging, unneeded painting, etc.)? Solid Waste What types and quantities of solid waste are generated by the process? How can you reduce the overall amount of solid waste generated? How can you reuse or recycle solid wastes? Is there a local composting facility that the waste can be taken to?
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Hazardous Waste What types and quantities of hazardous waste are generated by the process? How can you reduce the amount or toxicity of hazardous waste generated? Can you better isolate and separate hazardous wastes from other wastes? Air Emissions What types and amounts of air emissions are generated by the process? How can you reduce the overall amount or toxicity of air emissions? How far did vehicles travel to deliver parts and supplies?

8.0 REFERENCES http://www.moresteam.com/university/green/examples.cfm http://www.epa.gov/lean/toolkit/LeanEnviroToolkit.pdf http://www.greentechnolog.com/ http://www.green-technology.org/green_tech.htm http://www.brighthub.com/office/project-management/tags/green-six-sigma.aspx

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9.0 ABOUT US
SIX SIGMA CONSULTING AT KINDUZ The Lean Six Sigma horizontal at KINDUZ provides end-to-end consulting and implementation solutions. The team consists of experts from varied domains covering the complete cycle from The senior team jointly holds over 40 years of quality experience with established brands like Capgemini, GE, Wipro etc. Our endeavor is to maintain a constant track of relevant trends in the global and Indian industry through regular research initiatives. Our Lean Six Sigma services include: 1. Lean Workshops 2. Six Sigma Workshops a. Yellow Belt b. Green Belt c. Black Belt
For Lean Six Sigma Consulting and Research services contact us at:

yash@kinduz.com Contact Phone: +91- 9246185182

Join the Lean Six Sigma INSIGHTS Network at:

http://network.kinduz.com/group/LSSintro/ ABOUT KINDUZ KINDUZ Consulting enables 'Sustainable Excellence' for its clients, through its services around Industry Research and Insights, Business Process Management, Human Development Management and Business Excellence. Founded by senior industry experts from global companies like Capgemini, Motorola, Wipro, Oracle, Ford, ING, TATA Group, and Lifestyle, KINDUZ currently provides consulting services in India and Middle East. Head Office Address: #5-62/9/22-B, V.V. Nagar, St. No.8, Habsiguda, Hyderabad, Andhra Pradesh, India. ZIP: 500 007 Contact Phone: +91-40-40165594 Website: http://www.kinduz.com/ For Consulting services contact us at: services@kinduz.com For Research services contact us at: research@kinduz.com

d. Champions Training e. Consulting 3. Green lean Six Sigma a. Rollout and Implementation b. Enhancing Energy Efficiency c. Alternate Energy Sources

d. Green Transportation e. Waste Management f. Architecture and Construction

g. Conserving Water

Access the KINDUZ Consulting Network at: http://network.kinduz.com/

10.0 KINDUZ CONSULTANTS

Mr. Pavan Kota is the Chief Executive Officer at KINDUZ Business Consulting. He has extensive experience in the field of Business Consulting, working in the past with the TATA Group, Lionbridge and Capgemini and consulting with clients in the U.S., India, U.K. and Singapore. He has presented his ideas around 'Business Excellence' and 'Business Process Management' in 12 International Conferences and continues to share his knowledge and experiences around the world.

Mr. Pavan Kota completed his Masters in Business Management from Xavier Labour Relations Institute (XLRI), Masters in Quality Management from Birla Institute of Science and Technology (BITS) and Bachelors in Engineering and Mining Machinery from Indian School of Mines (ISM). He is also a Lean Six-Sigma Master Black Belt, ISO 20000 Auditor, ISO 27001 Lead Auditor, Assessor - European Foundation for Quality Management (EFQM) and Certified External & Internal Assessor for TATA Business Excellence Model (based on the Malcolm Baldrige National Quality Award). You can know more about Pavan Kota at: http://www.linkedin.com/in/pavankota http://www.pavankota.com/ You can interact with him on the KINDUZ Consulting Network at: http://network.kinduz.com/profile/pavankota

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Mr. Yash Challa is a Senior Consultant at KINDUZ. He leads the Lean Six Sigma Practice and the Banking and Financial Services Vertical at KINDUZ. Yash is also an American Society of Quality (ASQ) certified Six Sigma Black Belt. In the last two years, he has provided his consulting services for Riyad Bank in Saudi Arabia where he has helped

Reduce cycle time in credit approval for retail and corporate customers Reduce cycle time in account opening for retail customers Reduce cycle time in approval and delivery of credit cards for retail customers

Prior to this he was working for Wipro and Acuvate in India. You can interact with him on the KINDUZ Consulting Network at: http://network.kinduz.com/profile/YashChalla

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11.0 PROFESSIONALS TRAINED ON LEAN SIX SIGMA FROM THE FOLLOWING ORGANIZATIONS

12.0 CLIENT SPEAK ON LEAN SIX SIGMA COURSES

"I got a clear picture of Six Sigma through the Program. The way training was handled was very good. The trainer's experience in the industry came out very clear. All the 6-Sigma techniques were excellent. I found the Poka-Yoke technique the most helpful as taught by Pavan. I could immediately implement it in my current Organization and was able to reduce the Cycle time in preparing Practice specific Status Reports." - Vamsi Krishna, Chief Product Evangelist, Cognizant Technologies India Pvt. Ltd. Excellent course design, great depth of knowledge of faculty, excellent explaining ability and ability to maintain high level of interest among participants. -Mr. Dhanunjaya Ravikanti, General Manager, Bangalore Safety Glass Works (P) Ltd I really enjoyed the program in terms of the relevance and the live examples that the trainer Yash was ready to take up to help us understand the concepts better. Appreciate the extra effort from Yash to go with us the extra mile in accommodating our requests for stretching as well. On the whole the learning and takeaways are worth the effort. Thanks for the experience -Vijay Raj, Manager Quality, Netenrich Technologies Pvt. Ltd. Very good insights in lean management. The workshop taught me a practical approach towards how to apply lean management to solve any problem. Trainer was insightful and had good knowledge of the lean principles. Participants also participated with their experiences which made it more interesting. - Kavita Yadav, Consultant, Ernst & Young

"The green belt program conducted by KINDUZ was worth the investment of money and more importantly it was worth the investment of time. The most important learning for me has been the Lean principles which I can implement immediately and also see to it that I get immediate returns. The case studies shared from both the manufacturing, hospital, pharma and IT sector were excellent and it was good to know that a lot of companies are making good head way into implementing Six Sigma and reaping the required benefits." - Mr. Raju Kanchibhotla, CEO, Logic Designers Pvt. Ltd. "The Six Sigma workshop was an excellent and provided me with more value that I had expected. It is a program that provides a large amount of learning withing a short-span of time. It is like doing a crash-MBA course, but the only difference is that you can immediately implement most of the knowledge you learn. This is exactly what a lot of CEOs look for - i.e. to get the most in the shortest span of time. On the whole it was an excellent workshop from KINDUZ and would recommend it to everyone at a Leadership position or for anyone wanting to move into a Leadership or Managerial position." - Mr. Venkatesh Parasuram, CEO, Vensoft Systems Pvt. Ltd. I liked the way lean concepts were blended with six sigma concepts to bring out a practical way to address process improvements. Pavans approach to drive home the concept using simple, non-technical examples is worth a praise as it is extremely important to have audiences involvement throughout the session. - Sandya Nagarajan, Assistant Manager, Applabs Training was delivered in excellent manner. The examples selected are really good and made us easy to understand the concept. The training presentation was good and the training method was also good. - Hari Lanka, Senior Quality Analyst, Prithvi Information Solutions Limited It is a good initiative program on Six Sigma arranged by CSI. This should be done more exhaustively. - NSS Prasad, ICRISAT

13.0 CONTACT INFORMATION

Yash Challa Senior Consultant KINDUZ Consulting Pvt. Ltd #5-62/9/22-B, V.V. Nagar, St. No.8, Habsiguda, Hyderabad, Andhra Pradesh, India. ZIP: 500 007 India Mobile: +91-9246185182 India Office: +91-40-40165594 US Phone: +1-312-473-9767 yash@kinduz.com http://www.kinduz.com/

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