Under the Auspices of the Ministry of Development

4th INTERNATIONAL CONFERENCE

Standardization, Protypes and Quality: A Means of Balkan Countries Collaboration

PROCEEDINGS

May 18-19, 2007

Hall of Small and Medium Sized Industries

Thessaloniki, Greece

ditor:

UNION OF HELLENIC SCIENTISTS FOR PROTYPATION AND STARDARDIZATION (ENEPROT) 19, Epimenidou str., Thessaloniki, 54633, Greece T. +30 2310 286680, 286 182, F. +30 2310 286 680 www.eneprot.gr, e-mail:protypation@auth.gr

Audited by: Christodoulopoulou K. Katerina ISBN: 978-960-87973-5-2

Printed by:

Copy City digital

7 itrous Episkopou str., Thessaloniki . +30 2310 203 566, www.copycity.gr

CONTENTS Friday 18/05/O7

SESSION: INSTITUTIONS AND PROTYPES SCIENTIFIC METHODOLOGICAL MODELLING ON STANDARDIZATION AND RELATION ACTIVITIES Branimir Sandalski, Boriana Ilieva. STANDARDS DEVELOPMENT ORGANISATIONS AND INTEROPERABILITY: AN OVERVIEW Eva Sderstrm.................................................................................................................... ANOTHER DIRECTION OF DEVELOPMENT: PROPOSAL FOR A GREEK SMES PROTYPE Angelos Zachariadis, Hariton Polatoglou... THE DEVELOPMENT OF ACCREDITATION IN ALBANIA AND MEMORANDUM OF UNDERSTANDING BETWEEN DA AND ESYD Agim Anxhaku, Ardita Fuga.. DOMESTIC AND INTERNATIONAL TYPE APPROVAL CERTIFICATION AND HOMOLOGATION PROCESSES FOR AGRICULTURAL TRACTORS Erol Akata SESSION: QUALITY IN EDUCATION AND TRAINING THE INFLUENCE OF QUALITY ON TRAINING AND DEVELOPMENT OF PERSONNEL IN ENTERPRISES AND ORGANIZATIONS: THE CASE OF GREECE Stella Giossi, Efthymios Valkanos... QUALITY TECHNIQUES FOR THE IMPROVEMENT / EVALUATION OF EDUCATIONAL WORK WITH AN EMPHASIS ON TEACHING Katia Baltzaki.. AMERICAN EDUCATIONAL INSTITUTIONS IN GREECE: MODELS OF QUALITY ENDORSEMENT William McGrew. LINGUISTIC SHORTCOMINGS IN INTERNATIONAL STANDARDS - A FIELD STUDY Hans Teichmann, Henk J. De Vries, Albert J. Feilzer. SESSION: QUALITY SYSTEMS & GOVERNANCE LEVELS OF ADOPTION AND INTEGRATION IN MANAGEMENT SYSTEM Ivana Mijatovic, Jovan Filipovi........................................................................................ 99

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EU POLICY ON USERS IN ICT STANDARDISATION Tineke M. Egyedi FROM TOTAL QUALITY MANAGEMENT TO PERFORMANCE MANAGEMENT OR VICE VERSA? A HEALTHCARE PARADIGM FOR DATA QUALITY IN CLINICAL AND NON-CLINICAL INDICATOR INTEGRATION AND IMPLEMENTATION A.Salpeas, V.Salpeas, A.Laiou, P.Lazarou, D.Kremastinos, C.Rokkas.. POSTER SESSION 1 ABOUT CREATING NORMATIVE DATA BASE OF EUROPEAN STANDARDS HARMONIZED WITH MACHINE AND LOW VOLTAGE DIRECTIVES OF EUROPEAN UNION Irena Nikolova, Milka Vicheva STUDY OF KINDS OF PROCEDURES THAT CAN BE FORMED WITH THE MODULES OF THE GLOBAL APPROACH Boriana Ilieva... PRODUCTION CONTROL SYSTEMS AN ATTEMPT TO SUMMARIZE SIX YEARS OF EXPERIENCE Ivo Dimitrov, Nikolay Barovsky. MAINTENANCE OF THE MEASUREMENT QUALITY OF GEOMETRICAL SIZES Georgi Dukendjiev ,Rumen Jordanov.. SOFTWARE FOR QUALITY MANAGEMENT Georgi Dukendjiev, Viktor Ignatov MULTILAYER DESCRIPTION OF STANDARDIZED PRODUCTS FOR COMPUTER AIDED DESIGN Elena Todorova

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Saturday 19/05/07
SESSION: COMMUNICATION AND ICT DIGITAL VIDEO BROADCASTING (DVB) IN THE CONTEXT OF CONVERGED ELECTRONIC COMMUNICATIONS Ioannis Chochliouros, Anastasia Spilipoulou, Stergios Chochliouros, George Heliotis..... STANDARDS AND PRACTICES FOR THE EUROPEAN ELECTRONIC SIGNATURES MARKET: FACING MODERN CHALLENGES FOR ENHANCED SECURITY IN THE E-COMMUNICATIONS SECTOR Ioannis Chochliouros, Anastasia Spiliopoulou Stergios Chochliouros, Elpida Chochliourou....................................................................................................................... A REVIEW OF FIBER TO THE - HOME TECHNOLOGIES: INFRASTRUCTURE, STANDARDS AND INTERNATIONAL DEPLOYMENT George Heliotis, Ioannis Chochliouros, Tilemachos Doukoglou.........................................

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SESSION: MANUFACTURING & MEASUREMENTS STANDARDIZATION IN CALIBRATION AND REFERENCE SYSTEMS IN DIMENSIONAL METROLOGY Konstantinos Athanassiadis MACHINING QUALITY THROUGH 3RS ORIENTED MANAGEMENT OF CUTTING FLUIDS I. Tsiafis, G. Petropoulos, N. Vaxevanidis, A. Korlos......................................................... OPTIMISING SAFETY STANDARDS IN MULTI -COMPONENT MANUFACTURING PROCESSES: AN EVOLUTIONARY APPROACH Panagiotis Tzionas.. 5S METHODOLOGY CONTRIBUTION TO PRODUCTIVITY Georgia Koutsospyrou. SESSION: CONSTRUCTION AND ARCHITECTURE SOCIAL VALUES AND ARCHITECTURE: AN EXAMPLE OF TRADITIONAL EDIRNE HOUSE IN TURKEY Damla Atik, Nevnihal Erdogan... STANDARDIZATION OF RECYCLED CONSTRUCTION MATERIALS. RECYCLED AGGREGATES AS AN EXAMPLE Nikolaos Oikonomou... STANDARDIZATION AND ECONOMY AT THE PRECAST Athanassios Apergis POSTER SESSION 2 LEARNING OF THE INTERNATIONAL STANDARDS OF QUALITY FACTOR FOR INCREASING THE LEVEL OF HIGHER EDUCATION IN OUR COUNTRY George Pandev. TOTAL QUALITY IN TOURISM Angelos Zachariadis, Peggy Aravantinou...... RESEARCH OF CENTRIFUGAL-IMPACT-VIBRATING MILL /CIVM/QUALITY OF MATERIAL Marieta Yancheva, Emil Assenov ABOUT THE DYNAMIC BEHAVIOUR INVESTIGATION OF A HYDRAULIC CRANE WITH ARTICULATED BEAM Bojidar Grigorov, Radoslav Gruychev A NEW APPROACH FOR CAD LIBRARY OF STANDARDIZED AND UNIFIED PRODUCT Petar Goranov, Elena Todorova.. SESSION: EXPERIENCE IN BALKAN COUNTRIES MAJOR ACTIVITIES OF THE BULGARIAN COUNCIL FOR VOLUNTARY CERTIFICATION Branimir Sandalski, Borislav Gorgiev, Irena Nikolova, Siyka Gerdjeva, Milena Proboyska.

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STANDARDIZATION IN BULGARIA. BULGARIAN UNION OF STANDARDIZERS Lilia Smedarchina, Radoslav Kotev................................................ STANDARDIZATION AND CONFORMITY ASSESSMENT REQUIREMENTS FOR SUCCESSFUL SMES PRESENCE IN EEA Borislav Georgiev. SESSION: QUALITY IN TOURISM AND SERVICES CREATING EXCELLENCE STANDARDS IN TOURISM SERVICES: ENFORCING AND ADVANCING THE COLLABORATION AMONG TOURISM BUSINESS IN BALKANS Chris Yessios, Sofia Gesiou. AGROTOURISM: A PROTYPE FOR THE DEVELOPMENT OF RURAL AREAS IN GREECE Angelos Zachariadis, Maria Partalidou.. RESEARCH, STUDY AND DEVELOPMENT OF QUALITY MANAGEMENT GUIDES FOR MOUNTAINOUS AND SEMI MOUNTAINOUS AREAS OF THE TERRITORIES OF PIERIA (GREECE) AND CAMPO DE CALATRAVA (SPAIN) ON THE SECTORS: TOURISM, AGRO-TRANSFORMATION, HANDICRAFT, AND CULTURE Dimitrios Gaitanis, Evaggelos Karavaggelis. . SERVICE STANDARDS FOR GLOBAL MARKETS RESULTS OF A CASE STUDY WITH GERMAN CAPITAL GOODS MANUFACTURERS Inka Caroline Moerschel, Daniel Zaehringer. SESSION: FOOD, AGRICULTURE & ENVIRONMENT DESIGN OF AN INTEGRATED SUPPLY CHAIN MODEL FOR SUPPORTING TRACEABILITY OF LIQUID FOOD PRODUCTS Ioannis Manikas, Dimitris Folinas, Ioannis Sifakis CONSUMER DEMAND FOR ECOCERTIFIED FOOD: THE CASE OF AGRO-2 LABEL IN PEACH P. Karipidis, D. Tselembis, S. Aggelopoulos.. FROM ENVIRONMENTAL TO SUSTAINABILITY MANAGEMENT STANDARDS- RETRO AND PROSPECTS TOWARDS NEW EU-RESEARCH ACTIVITIES Eberhard K. Seifert..

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COMMITTEES
BALCAN COORDINATING COMMITTEE
Prof. Agim Anxhaku Mr. Arben Nati M.Sc. Eng. Radoslav Kotev Prof. Branimir Sandalski Mr. Anastasios Chalkidis Assoc. Prof. Angelos Zachariadis Prof. Erol Akata Prof. Dr. Nevnihal Erdogan General Director of the Direction of Accreditation, Albania Gen. Director of the General Directorate of Standardization, Albania Gen. Secretary of Bulgarian Union of Standardizers (BUS), Bulgaria Dr.Sc President of Bulgarian Council for Voluntary Certification, Bulgaria Board-Member of the SMEs Chamber of Thessaloniki, Greece Aristotle University of Thessaloniki, Chairman of ENEPROT, Greece Dean of Engineering Faculty of Trakya University, Turkey Kocaeli University, Turkey

GREEK ORGANIZING COMMITTEE

Prof. Byron Papathanassiou Dipl.Eng. Dimitrios Bakatselos Mr. George Briskolas Mr. Anastasios Chalkidis Prof. Stilianos Ioannidis Mr. Dimitrios Lakasas Prof. Stavros Panas (president), Aristotle University of Thessaloniki Pres. of Commer. & Indust. Chamber of Thes.(EVETh) General Director of EUROCERT Board-Member of the SMEs Chamber of Thessaloniki President of the Alexandrio Techn. Educ. Inst. of Thes. Vice-President of the Exporters Association of Northern Greece Vice-Dean of Aristotle University of Thessaloniki

Dipl. Agr. Nikolas Papakonstantinou Quality Consultant Dipl.Eng. Pinelope Ralli Prof. Anastasios Semos Prof. Ananias Tsirampidis Mr. Michael Zorpidis Board Member of Tech. Chamber of Greece/Dept of Cent Macedonia Chairman of Agricultural Economy Society Aristotle University of Thessaloniki President of Professional Chamber of Thessaloniki

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GREEK SCIENTIFIC COMMITTEE

Assoc. Prof. Stamati s Angelopoulos Alexandrio Techn. Educ. Institute of Thes. Dr. Konstantinos Athanassiadis Lecturer Evangelos Chrysafides Dipl. Eng. Ioannis Economidis Dipl. Econ. Stella Giossi Assoc. Prof. Philippos Karipidis Dipl. Eng. Nikolaos Litinas Lecturer Vasiliki Mitropoulou Assoc. Prof. Hariton Polatoglou Prof. Panagiotis Tzionas Assist. Prof. Ioannis Tsiafis Mr. Petros Tsikouras Lecturer Efthymios Valkanos Alexandrio Techn. Educ. Institute of Thes. Aristotle University of Thessaloniki Director of TV/Northern Greece M.B.A., Quality Auditor Alexandrio Techn. Educ. Institute of Thes. Quality Assurance Mngr, TITAN Cement comp. Aristotle University of Thessaloniki Vice- Chairman of ENEPROT Alexandrio Techn. Educ. Institute of Thes. Aristotle University of Thessaloniki Board - Member of the Exporters Association of Northern Greece University of Macedonia

CENTRAL SECRETARIAT
C/O ENEPROT: 19, Epimenidou str., Thessaloniki, 54633, Greece T. +30 2310 286680, 286 182, F. +30 2310 286 680 website: www.eneprot.gr e-mail:protypation@auth.gr

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About the International Conferences on Standardization, Protypes and Quality

The initiative for our International Conferences originated in the 1st Balkan Conference under the title Standardization and Related Activities: A Means of Balkan Countries Collaboration which took place in Thessaloniki on May 8-10, 1997. The conference was under the auspices of the Greek Ministry of Development and the Ministry of Macedonia-Thrace. Co-organizers were the School of Engineering of Aristotle University of Thessaloniki, the Technical Chamber of Greece, Dept. of Central Macedonia, and the Hellenic Organization on Standardization (ELOT). In parallel, a Congress of the National Institutes on Standardization of the Balkan Countries was organized by ELOT. Following this Congress, a collaboration protocol was signed by the heads of the national institutes on standardization of Albania, Bulgaria, Greece, FYROM, and Romania. The Union of Hellenic Scientists for Protypation and Standardization (ENEPROT), which was founded just after the 1st Balkan Conference, took care for the continuity of this effort. The opportunity was given when, during a European Tempus Phare program, Bulgarian scientists and experts on standardization visited Thessaloniki. On June 8, 2001 ENEPROT organized the 1st Balkan Meeting of Scientists and Experts on Standardization, where experts on standardization from Albania, Bulgaria and Greece participated. In that meeting the organization of international conferences on standardization was decided, as a continuity of the 1st Balkan Conference, and a protocol was signed. Furthermore a Coordinating Committee was formed, comprising of two members from each Balkan country, as well as a Central Secretariat which since then is seated in the offices of ENEPROT. The Central Secretariat has the responsibility of the secretarial support of the Coordinating Committee. Under this scheme, the 2nd Balkan Conference was held in Sozopol, Bulgaria by the Bulgarian colleagues, in October 7-8, 2002. The 3rd Balkan Conference was realized in Tirana, Albania on May 2-3, 2004. In the mean time four Meetings of the Coordinating Committee were programmed and realized: The 1st Meeting took place in Sofia, the 2nd in Sozopol right after the 2nd Conference, the 3rd in Edirne (Turkey) and the 4th in Tirana right after the 3rd Conference. Both 2nd and 3rd Meetings worked on a plan for a regulation of the Balkan Conferences for which the Bulgarian delegation handed over a proposal which was taken into consideration during the 4th Meeting where a draft protocol was worked out.

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For the continuity of this effort, ENEPROT programmed and organized (after consulting the Coordinating Committee) the 4th International Conference in Thessaloniki on May 18-19, 2007 titled: Standardization, Protypes, and Quality: A Means of Balkan Countries Collaboration. ENEPROT, in parallel, had proposed to ELOT the simultaneous organization of the 2nd Congress of the National Institutes on Standardization of the Balkan Countries, considering both events as a continuation of the previous relative Balkan Conferences and Congresses. Unfortunately, ELOT did not respond to our proposal. The 4th International Conference Standardization, Protypes, and Quality: A Means of Balkan Countries Collaboration took place in the hall of Small and Medium sized Industries Chamber of Thessaloniki, was under the auspices of the Ministry of Development with co-organizers the Ministry of Macedonia-Thrace, the Ministry of National Education and Religious Affairs and the Small and Medium sized Industries Chamber of Thessaloniki. We consider that this Conference was a real success. The main goal of these congressional activities was to bring close experts and scientists on standardization, protypes and quality from West to Southeastern Europe, which in a great deal was achieved. The hosting of the 12th Workshop of the European Academy for Standardization (EURAS) contributed to this result a lot. The wide range of nationalities of the participants, as well as the variety of subjects which were presented substantiates the international interest for these activities. There were participants from Australia, Albania, Bulgaria, Canada, Denmark, France, FYROM, Germany, Greece, Holland, Japan, Korea, Serbia, Sweden, and Turkey. Reviewing the presentation of the papers of the conference, we can point out two important findings: 1) There is a certain change of the direction of the European development towards the aid to SMEs 2) There is a rapid growth of education on standardization in Asiatic countries, which nowadays try to create their own standardization protypes. In parallel to the 4th International Conference, the 5th Meeting of the Coordinating Committee took, also, place in Thessaloniki at which observers from other European Countries participated, too. After that, the Greek delegation decided to propose to the Meeting of the Coordinating Committee (programmed in Belgrade in 2008) that the next 5th International Conference be held in Thessaloniki in 2009. Angelos Zachariadis Chairman of ENEPROT

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