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Internet banking
Most people are very familiar with how a bank operates. The concept is very simple; you take your money to the bank and they will keep it safe for you and you can collect it later. When you need to withdraw funds from your account, you can use a debit card or a standard ATM card. You can use the debit card for any online or retail shopping and the ATM cards work in any ATM machine. You can also use credit card to purchase but you are liable to pay the dues by the end of the month. With transactions becoming more and more online nowadays internet banking has come into picture. Internet banking allows customers to perform a wide range of banking transactions electronically via the bank's Web site. This includes paying bills, electronic funds transfer, printing statements, inquiring about transactions, issuing demand draft etc. However online transactions are more risky as perceived by customers and acceptance of Internet banking is a major concern.
Problems identified: 1. Reasons for non-acceptance of net banking facility. 2. Security measures and threats associated with use of debit cards and or internet banking facility.
This survey is designed to understand Internet users perspectives on Internet banking, their experience with Internet banking, and their expectations of Internet banking services. 1. How long have you been using the WWW?
5. What is the main reason that you typically visit your bank branch (please rate by preference1-5)?
Yes No
7. Approximately how many times have you purchased any product through the Internet in the last 12 months?
Debit Card
If Yes, how many years of experience do you have ? 1or less 1 to 2 3 to 9 10 to 19 20 or more
I consider myself to be a risk taker. Strongly Agree Agree Neutral Disagree Strongly Disagree