Jewellery Quality Management System An Overview

Tommy Tsui
Certified Gemmologist (Diamond), Certified Gemmologist (Fei Cui) HighCert (Jewelry Design), Executive Diploma in Mgnt (Jewelry) (PolyU) DGA (UK), FGA (UK), FGAHK, FHKICA

Laboratory Director, Luk Fook Holdings Ltd

PresentationContent
1) 2) 3) 4) BasicConceptsofJewellery Craftsmanship KeyAttributesofJewellery Quality Jewellery QualityManagementSystem Summary&ViewSharing

Jewellery QualityManagementSystem
1) BasicConceptsofJewellery Craftbased ProductionSystem
Jewellery productionsystemiscomposedofseriesof craftsmanshipintensiveprocesses. Specialtiesofjewellery craftsmanship Jewellery craftsmanshipcanhardlybeexplicitly described&fullyexpressedbywords:akindoftacit knowhow. Jewellery craftsmanshipisgainedthroughlearnby doing(making)approachinamaster&apprentice system.

Jewellery QualityManagementSystem
1) KeyConceptsoftheNature& AttributesofJewellery Craftsmanship*
FreeCraftsmanship(handcraftsmanship): Themastermodelmakertranslatesthe designersvisualdrawingintoamaster pieceofjewellery withahighlevelhand craftsmanship,i.e.freecraftsmanship, withhisartisticsense&imagination.
*Siu,NormanW.C.(2001)DesignintheHongKongJewellery Industry:TheTransformationofLabourintensive ProductionthroughValueaddedCraftsmanship.PhDThesis,TheHongKongPolytechnicUniversity,HongKong.

Jewellery QualityManagementSystem
1) KeyConceptsoftheNature& AttributesofJewellery Craftsmanship*
Regulated Craftsmanship(hand craftsmanship): Thewelltrainedskilledcraftworkers operatethefabricationprocesseswith regulatedcraftsmanship:goldcasting, metalfiling,gemstonesetting, electroplatingandpolishingetc.
*Siu,NormanW.C.(2001)DesignintheHongKongJewellery Industry:TheTransformationofLabourintensive ProductionthroughValueaddedCraftsmanship.PhDThesis,TheHongKongPolytechnicUniversity,HongKong.

Jewellery QualityManagementSystem
1) KeyConceptsoftheNature& AttributesofJewellery Craftsmanship*
DigitalCraftsmanship: ThewelltrainedDigitalGoldsmithwith adigitalcraftsmanshipuseCAD/CAM software&operatetherapid prototypemachineinmakingRP modelsforcastingandreproduction.
*Siu,NormanW.C.(2001)DesignintheHongKongJewellery Industry:TheTransformationofLabourintensive ProductionthroughValueaddedCraftsmanship.PhDThesis,TheHongKongPolytechnicUniversity,HongKong.

Jewellery QualityManagementSystem
1) KeyConceptsoftheNature&Attributesof Jewellery Craftsmanship
ManagementofCraftbasedProductionProcess: Allthejewellery productionoperationsdemandahigh levelofcraftsmanship:freecraftsmanship,regulated craftsmanship&digitalcraftsmanship. Theskill,judgmentandexperienceofthecraftsmen, craftworkeranddigitalgoldsmithareveryimportant factorsinthecontrolofthequalityofthefinalproducts.

Jewellery QualityManagementSystem
2) KeyAttributesofJewellery Quality
Specificationofqualityattributesofjewellery materials: Goldandotherpreciousmetals:ISOStandardsofcontent ofpreciousmetalalloys PureGold Au999.9 Karatgold Au916,Au750,Au585 Platinum Pt999.5,Pt999,Pt950,Pt900,Pt850 Qualitycontroltestesbytechnicalmethods:FireAssay, ICPorEDXray. Qualitygatekeeper:engineerandtechnician

Jewellery QualityManagementSystem
2) KeyAttributesofJewellery Quality
Specificationofqualityattributesofjewellery materials: Diamond:4Cs(Carat,Colour,Clarity,Cut) Diamondsorting&gradingprocesswith4Cstandard Qualitygatekeeper:gemmologist andprofessional graders,e.g.CertifiedGemmologist (Diamond)

Jewellery QualityManagementSystem
2) KeyAttributesofJewellery Quality
Specificationofqualityattributesofjewellery materials Gemstones: identificationofFei Cui:naturalvs chemicaltreatment andcolour dyed identificationofcoloured stones:naturalvs synthetic andartificialtreatment Qualitygatekeeper:gemmologist andprofessional graders,e.g.CertifiedGemmologist (Fei Cui)

Jewellery QualityManagementSystem
3) Jewellery QualityManagementSystem
Qualitycontrolinthekeyprocessofhandfabricationof metal Checkthegoldaftermeltingorcastingtoensurethegold content Checkthedefaultsordeformingpieceinducedbycasting orotherproductionprocessestoreducethedefectrate ateveryproductionstage,andtoensuregoodmetal forfinishingprocess Qualitykeeper craftsmanandqualitycontroller

Jewellery QualityManagementSystem
3) Jewellery QualityManagementSystem
Testingofeverypieceofprocesseditems(quality assuranceineachdepartment) takingjewellery samplessetwithdiamond,gemstones andgoldmountingsforrandomcheckateverystageof productiontoensurethequalityandpreventswitchby worker regularcheckingthetoolsandmachinetomaintain themingoodcondition Qualitygatekeeper:qualitycontroller,technologist andengineers.

Jewellery QualityManagementSystem
4) Summary&ViewSharing
Jewellery QualityManagementSystemisaveryspecial CraftbasedQMSmodel. Jewellery QMSissustainedbythetotalityofQAs inallthe departmentalizedproductionsubsystems. Ahumancenteredsystem:highlyrelianceonhuman factor,i.e.gatekeepersskillandjudgment. Supplementedbyhightechnologyequipmenttoconduce scientificanalysisofcontentsoffabricatedmetals, gemstoneidentificationetc.

Jewellery QualityManagementSystem
4) Summary&ViewSharing
ContinuousImprovement&Challenges Continuetogetaperfectbalanceofcraftsmanshipand operationstandardization Decodingandarticulationofcraftknowhowattributes forthemodulesofinternaltrainingprogramme SettingaCPDorientedcareerdevelopmentpathforthe internalstaff

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