SIDHANT DUGGAL sidhant.duggal@gmail.

com, +91-(750) 737 2720

____________________________________________________________________________________ Professional Profile An accomplished Quality Assurance Lead with over six years of professional experience and an establish record of success with excellent understanding of business analysis, design, development, testing and deployment. Strong knowledge of Siebel CRM order management, IVR (Interactive voice response), TIBCO integration and Retail order management functional and regression integration testing Have been a part of TMMI Level 4 (Testing Maturity Model) team which has recently been awarded for Vodafone UK IT testing Specialized in development of Test Approach, Test Plans, Requirement Verification Testing and Design Verification Testing Extensive work experience in System Testing, User Acceptance Testing, New Functionality Testing, System Integration Testing and Regression Testing Extensive work experience performing Web based and Client/Server applications testing for various UK Clients like British Telecom and Vodafone Expertise with various SDLC, Gated life-cycle, and Agile methodologies like Scrum and familiar with Water fall, Prototype and V-model Expertise in planning, designing, implementing, executing and evaluating tests Expertise in defect management lifecycle and has been performing roles of defect lead in BT and Vodafone with various suppliers Excellent communicative, interpersonal, intuitive, analysis and leadership skills Proven ability to work efficiently in both independent and teamwork environments Strong professional exposure and expertise in Telecom domain Significant experience as a Module leader, Test lead and Onsite coordinator Energetic and perseverant self-starter who is known for exceeding goals and objectives Experience of working in TOAD for performing backend database testing by writing and executing SQL queries

Technical Skills Methodologies Languages Testing Tools Defect Tool Databases Operating Systems SDLC, Agile and Gated life-cycle C, C++, SQL IVR (MPS), MIG reporting, Oracle Siebel CRM, Amdocs Gemini, TIBCO Harness HP Quality Center 10.0 Oracle 10g, MS SQL server 2005 MS-DOS, WINDOWS NT/XP/2000/2003

Certifications: Siebel 7.7 Core Consultant Certification Training conducted by Accenture (Siebel CCC Training Course)

Professional Experience: Work Experience at Accenture Services UK Client: Vodafone, United Kingdom Project: Acceptance Testing Role: Test Manager/Lead Domain: CRM Telecom, TIBCO Integration and IVR July 2010 Till now

Accenture has a Vodafone Acceptance Testing services (VATS) primarily handling the IT systems E2E testing responsible for System Integration testing, Non-functional testing, Pre- production testing, User acceptance testing and production acceptance testing. Responsibilities: As a Test Lead/Test Manager for 2.9 years in UK, I was handling projects in the delivery, escalations, technical assistance and stakeholder management. Test owner for Interaction Domain projects (IVR) have transitioned the knowledge from Vodafone incumbent team to offshore India team Successfully managed the IVR connectivity from India to achieve the 90:10 team structure and cost reduction of Vodafone Successfully driven TIBCO insulation layer (TIL) integration projects which are implemented for Vodafone platform projects with front end clients. It aims to isolate the technical complexity of Vodafone back-end systems to other Vodafone applications by exposing a set of generic services Handling the team of 8-10 members and IVR testing SME POC in Vodafone IT projects Writing Test Approach, Test Plan and Test closure for every project implemented Driven stand-up/Issue review calls with component teams, technical architects and project team for defect triages Successfully driven CRM applications projects Driven the requirement verification testing and design verification testing during the design lifecycle of the project Lead the test preparation, test execution, test reporting, defect management and test closure activities with offshore team Driven the Test estimation for number of projects with different team sizes Driven the Requirement Traceability matrix (RTM) analysis Driven IVR testing (Avaya) and call center mechanism of call routing testing Driven Oracle CRM application testing with order management (Siebel 8.1), billing management etc. Driven retail systems testing with order management etc. Driven the online customer management application testing Ensured all deliverables meet or exceed agreed quality standards Created and shared re-usable assets/deliverables that can be reused by other projects for savings Developed domain/functional knowledge, process specific knowledge to the team members Conducted trainings (technical, functional and brown bag sessions) within the project

Client: British Telecom, United Kingdom Project: BT Retail E2E Testing Role: Coloc Defect Lead Domain: CRM Telecom

March 2009 June 2010

BT (British Telecommunications) is one of the world's leading providers of communications solutions serving customers in Europe, Americas and Asia Pacific. It provides PSTN, broadband, BT Vision other telecom services to consumers and end business users. Accenture is a key vendor partner to provide services for the E2E testing engagement. This includes E2E functional testing and verification for Customer Centric Platform (Primarily Siebel and thin-client based GUI testing) and Non CCP (Legacy Consumer Broadband, Business Broadband, Business Mobility and Retail Technology Network).This is based on an agile framework where a typical release will have multiple sprints (2 4). I have worked on testing the new functionalities introduced for BT on One View (Siebel 7.8). Responsibilities: As a Coloc Defect lead, I was involved in closely working with the component team, Delivery management, E2E Designers and key stakeholders in all phases of SDLC. Managed initiation, planning, preparation phases, Test Execution phase and Test Closure phase Fully accountable for the E2E Defects for setting up their priority and get it assigned to TDM (Technical Delivery manager) for faster resolution Mitigated risks/issues and escalated those at right time Driven stand-up/Issue review calls with component teams, designers and E2E test team offshore for defect resolution Tracked and monitored the sprint execution and provided update in reports to stakeholders on a daily basis Sending reports regarding the progress of the work stream Driven Deep Dive calls with clients and E2E leads offshore to discuss the progress and top issues in the execution phase

Client: British Telecom, United Kingdom Project: BT Retail E2E Testing Role: E2E PSTN tester and testing co-lead Domain: CRM Telecom

Dec 2007 Feb 2009

Responsibilities: I was involved in End-to-End (E2E) Testing for the Lead to Cash process for PSTN products within BT Retail to make sure it delivers what is required to meet the customer experience. We dealt with the offline and online type of customer journeys. Prepare testing estimation whenever required Writing Test Cases based on Functional requirement documents Overall testing the functionality of application to test the fitment of the new functionality with the existing system Test case review, monitoring the execution of manual test cases Test new Requirement under analysis as per CR or enhancement

Raising the defects captured during the execution phase in Test tracking tool i.e. Quality Center (QC) Analyze the defect and discuss the issue with component teams for the fix. This involves calls between the designers and component teams as well Perform re-testing for all the discrepancies those have been fixed by the development team and update the results in QC Status preparation of test case execution on daily basis I was identified as a QA lead for PSTN team (20 members) to handle the entire QA system of the team and to improve the quality for QC Responsibilities include ensuring that the product is completely tested, all the Quality standards are closely followed and the team deliverables are met as per schedule. It also included ensuring proper delegation of work and maintaining accountability Prior to this, there are documents involved for which I had opportunity to prepare and review are: Test approach document, Test scenarios, Test cases, Test closure Memo, Test preparation tracker, Test estimation tracker, Defect status report I was identified as a backup lead for providing the execution updates on the status calls with client twice a day and with delivery managers for tracking purpose and discussing top issues

Client: Nokia, Finland Project: Nokia-Index Siebel: Icon Role: Siebel developer and tester Domain: CRM Telecom

April 2007 Nov 2007

Accenture was a key vendor for delivering from design to Go-live maintainence and my team was involved in understanding the requirements from the clients and discussing with the development team. I was also a part of the testing team. Responsibilities: As an offshore team member my role involved Functional Testing wherein I had to co-ordinate with onshore team for testing activities apart from Test Execution and Defect Tracking from offshore. I was also involved in test planning where I worked primarily on Quality Centre 9.2 and this role involved preparing Test Traceability Matrix based on Change Requests of the client. Later I was switched to Maintenance support team, where my role was to fix the defects identified in testing. It gives me a good hand on experience on SIEBEL tools and helped me to gain Knowledge on basic SIEBEL configuration. As an offshore team member, I was assigned the responsibilities for performing following tasks: Managing and providing inputs on new functionality concepts from client Handling the Conceptions tasks for improvements of the existing functionalities in the application so as to make the application more productive and efficient Making proposals of new functionality which can be introduced in the application so as to enhance the usage

Education: Bachelor in Engineering (B.E) Branch : University : College : Graduation month and year: Electronics and communication engineering Vishveshwaraiya Technological University, Belgaum, Karnataka Sri Venkateshwara College of Engineering, Bangalore June 2006

Achievements and Awards: Awarded Rising Star for best performer in British Telecom UK Awarded with best performer certificate from BT clients Awarded Shining Star for best leader in Vodafone UK Achieved Half Marathon in Reading, UK, 2013 as part of Accenture charity community Conducted bay events, regular DU events successfully in Accenture both India and UK Back to back promotions in first 2 years and achieving the next level (Team Lead) in minimum eligible months at level successfully

Personal Profile: Passport Number: Date of Birth : Gender : Nationality : H8076239 20/08/1984 Male Indian