Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

REQUES FOR I!FORMA IO! "I#I A$ $IBRAR% SOF &ARE SER'ICES FOR (E US PEACE CORPS

Posted on) C0oses on) RFI !o1 )

*une +,- .,+/ *une .+- .,+/ PC2+/2RFI2,,3

RFI NOTICE 4is is a Request for Information (RFI) issued so0e05 for information and 60anning 6ur6oses to o7tain soft8are for a ser9ice (SaaS) so0ution t4at 8i00 su66ort Peace Cor6s current05 e:isting 8e727ased digita0 0i7rar5 at 4tt6);;co00ection16eacecor6s1go91 4is notice does not constitute a so0icitation or a 6romise of a so0icitation in t4e future1 4is RFI does not commit t4e #o9ernment to contract for an5 su6605 or ser9ice1 Res6ondents are ad9ised t4at t4e #o9ernment 8i00 not 6a5 for an5 information or administrati9e costs incurred in res6onse to t4is RFI1 A00 costs associated 8it4 res6onding to t4is RFI are so0e05 at t4e res6onding 6arties< e:6ense1 Res6ondents are so0e05 res6onsi70e for 6ro6er05 mar=ing and c0ear05 identif5ing an5 6ro6rietar5 information or trade secrets contained 8it4in t4eir res6onse1 4e #o9ernment 8i00 not 7e 0ia70e for- or suffer an5 consequentia0 damages for an5 6ro6rietar5 information not 6ro6er05 mar=ed and c0ear05 identified1 Pro6rietar5 information recei9ed in res6onse to t4is sources soug4t 8i00 7e safeguarded and 4and0ed in accordance 8it4 a660ica70e #o9ernment regu0ations1 Res6onses to t4is notice are not offers and cannot 7e acce6ted 75 t4e #o9ernment to form a 7inding contract or agreement1 4e US Peace Cor6s 8i00 not 7e o70igated to 6ursue an5 6articu0ar acquisition a0ternati9e as a resu0t of t4is RFI1 Res6onses to t4e RFI 8i00 not 7e returned1 !ot res6onding to t4is RFI does not 6rec0ude 6artici6ation in an5 future so0icitation- if one is issued1 US Peace Corps President >enned5 formed t4e Peace Cor6s 8it4 an e:ecuti9e order on Marc4 +- +?3+ and in +?@?- it 8as made a fu005 inde6endent federa0 agenc51 Since its founding- more t4an .,,-,,, Americans 4a9e ser9ed as Peace Cor6s 'o0unteers in +/? de9e0o6ing countries t4at request assistance1 4e Peace Cor6s mission is to 6romote 8or0d 6eace and friends4i6 t4roug4 ser9ice to ot4ers1 Peace Cor6s 'o0unteers 0i9e and 8or= 8it4in t4e communit5 t4e5 ser9e a7road- 0earning t4e 0oca0 0anguage- and contri7uting s=i00s1 4is tec4nica0 assistance is one of t4ree goa0s of t4e Peace Cor6s1 4e ot4er t8o re9o09e around cross2cu0tura0 understanding gained as t4e 6eo60e of

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

ot4er countries 7egin to understand an American as 8e00 as t4e cu0tura0 e:6erience 7roug4t 7ac= and s4ared 84en t4e 'o0unteer returns 4ome1 4e Peace Cor6s current05 6ro9ides t4e Peace Cor6s "igita0 $i7rar54tt6);;co00ection16eacecor6s1go9- a 6u70ic co00ection of se0ect agenc5 documents and 64otos and stories contri7uted 75 staff and Peace Cor6s 'o0unteers from t4e fie0d1 4e Peace Cor6s see=s to find a soft8are so0ution and 4osting t4at 8i00 ma=e it 6ossi70e to continue t4is 6u70ic dis60a5 of Peace Cor6s materia0s1 Request for Information (RFI) 4e US Peace Cor6s is 6erforming mar=et researc41 4e office 6erforming t4is mar=et researc4 is t4e Office of Communications (OC)1 4e Office of Communications- 84ic4 is 0ocated 8it4in t4e Office of t4e "irector- 4as t8o 6rimar5 o7Aecti9es) o e:6and t4e 6u70ic<s a8areness and understanding of t4e Peace Cor6s and t4e 8or= of 'o0unteers o9erseasB and to su66ort t4e efforts of t4e Office of 'o0unteer Recruitment and Se0ection and t4e regiona0 recruiting offices in t4eir efforts to recruit ne8 Peace Cor6s 'o0unteers1 4e Office of Communications is com6osed of a sma00 staff of 6rofessiona0s 84o 8or= in a series of su72units) 6ress- mar=eting- t4e agenc5<s 6u70ic 8e7site (88816eacecor6s1go9)- 9ideo 6roduction- gra64ic design- 6u70ications- and 6rinting1 4e Office is 8i00ing to offer ad9ice and assistance to o9erseas 6osts on t4eir communications needs1 4e Office a0so 6eriodica005 see=s t4e assistance of o9erseas 6osts to acquire information a7out countr5 6rograms and 'o0unteers to im6ro9e t4e content of its communications 6roAects. 4e 6ur6ose of t4e RFI is to 6erform mar=et researc4 to o7tain information a7out a 6ossi70e soft8are as a ser9ice (SaaS) so0ution and 4osting1 4e SAS s4a00 4a9e t4e ca6acit5 to su66ort Peace Cor6s current05 e:isting- 6u70ica005 accessi70e- 8e727ased digita0 0i7rar51 4e 0i7rar5 is 0ocated on0ine at 4tt6);;co00ection16eacecor6s1go91 4e so0ution s4a00 7e ca6a70e of managing and 6resenting a 9ariet5 of co00ections of digita0 assets inc0uding documents- images- and 9ideos1 4e so0ution 8i00 su66ort t4e use of internationa0 industr5 standards for digita0 0i7raries- inc0uding t4e "u70in Core metadata standard and CM$ encoding of metadata1 4e Peace Cor6s is 0oo=ing for a SaaS so0ution a0ong 8it4 integration ser9ices for t4e initia0 de60o5ment and ongoing 6roduction su66ort of t4e digita0 0i7rar51 A com60ete migration and configuration of a00 e:isting assets in Peace Cor6sD digita0 0i7rar5 co00ections must 7e 6erformed and a00 associated metadata and fi0e formats must 7e maintained (t4e ta70e 7e0o8 s4o8s t4e num7er of current co00ections- num7er of assets in eac4 co00ection- and tota0 storage s6ace)1 "uring t4e asset migration and initia0 configuration of co00ections- t4e 0i7rar5 ma5 not 7e una9ai0a70e to t4e 6u70ic for a 6eriod of more t4an t8o (.) 8ee=s1 raining to Peace Cor6s staff and ongoing user su66ort must 7e 6ro9ided1 !ote- t4e Peace Cor6s 8i00 8ant+,,, #B of 4osted storage s6ace in order to e:6and t4e digita0 co00ections in t4e future1
2

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

Collection Name Agenc5 P4otos Broc4ures Congressiona0 and $egis0ati9e Materia0s (istorica0 Pa6ers and Artic0es !e8s0etters Posters and #ra64ics Press Briefings S6eec4es- Essa5s and $etters Staff P4otos Staff Stories ec4nica0 and raining Materia0s 'o0unteer P4otos 'o0unteer Stories 'o0unteer 'ideos

Item Count +E?3 FG 3F F .@? +F/ +@ .@ +,@ . + FF?. .G3 .

Storage Subtotal (in GB) F1G,, ,1F.3 ,1/+, ,1,F? ,1G?+ ,1G+3 ,1,+, ,1,3@ ,1.,G ,1,,, ,1,,/ 31??, ,1,FE ,1,??

TOTAL

7, !7

!"#$$ GB

A digita0 0i7rar5 s5stem a66ro6riate to meet t4e needs of t4e Peace Cor6s "igita0 $i7rar5 8i00 inc0ude) +1 "emonstrated ease of usa7i0it5 for 0i7rar5 staff as administrators1 .1 "emonstrated ease of usa7i0it5 for searc4ersB c0ean interface 8it4 mu0ti60e o6tions for searc4 interface suc4 as- 7ut not 0imited to- 7asic- ad9anced- guided searc4 and 7ro8se1 /1 Ro7ust- accurate- fast searc4 functiona0it51 F1 O6tion to searc4 fu002te:t of e0ectronic documents in addition to standard metadata1 G1 O6tion to create mu0ti60e co00ections;0ocations; fi0e formats1 31 A7i0it5 to searc4 across co00ections and fi0e formats1
3

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

@1 Su66orts t4e a7i0it5 for users to sa9e resu0ts across mu0ti60e searc4es (can mar= records;add to Hfa9oritesD)1 E1 Integrated features;mu0ti60e o6tions for e:6orting- sa9ing and 6rinting searc4 resu0ts1 ?1 A7i0it5 for administrator to 6erform 7u0= u60oad of assets to t4e digita0 0i7rar51 +,1 Eas5 im6ort of cata0og records from ta7 de0imited or :m0 format1 ++1 Searc4 and re60ace function for g0o7a0 c4anges across 6ages and co00ections1 +.1 rac=ing and re6orting to inc0ude co00ection ana05sis- user acti9it5- etc1 +/1 Use of an a66ro9a0 queue to a00o8 mu0ti60e staff mem7ers to re9ie8 and add su7mitted items- 84ic4 are t4en transferred to t4e 6u70ica005 accessi70e digita0 co00ection u6on a66ro9a0 of t4e administrator1 +F1 Su66ort for FISMA2com60iant encr56tion and aut4entication sc4eme in t4e remote administration of t4e core 6arameters of t4e 0i7rar5Ds data7ase1 +G1 A7i0it5 to su66ort a 8ide 9ariet5 of fi0e formats in t4e digita0 co00ections- inc0uding 7ut not 0imited to) a1 e:t documents (1t:t- 1rtf)

71 &ord documents (1doc- 1doc:) c1 Ado7e P"Fs (16df) d1 Images (1A6g- 1tiff- 1gif- 16ng) e1 'ideo fi0es (1mo9- 1m6egF- 1a9i- 18m9) f1 Audio fi0es (1m6/- 18ma- 18a9- 1aif) +31 A7i0it5 to su66ort custom- 8e727ased su7mission forms for co00ection of 0i7rar5 materia0s from t4e 6u70ic1 +@1 A7i0it5 to customiIe t4e 0oo= and fee0 of 6u70ic05 facing com6onents of t4e so0ution to matc4 Peace Cor6sD 7rand identit51 +E1 A7i0it5 to add custom 6ages and content to 6u70ic05 facing com6onents to 6romote s6ecific assets and content1 +?1 A7i0it5 to customiIe metadata fie0ds for eac4 co00ection of assets1

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

4e maAor tec4nica0 categories of a strong digita0 0i7rar5 soft8are 6rogram inc0ude) demonstrated mature soft8are as a ser9ice (SaaS) mode0B 7ui0t on industr5 standards for 0i7rar5 and information ser9icesB sca0a7i0it5;e:tensi7i0it5B re0ia7i0it5- and securit5;6ri9ac51 In addition- Peace Cor6s s6ecific requirements inc0ude) +1 "emonstrated 9ersati0it522 cross260atform and mu0ti60e 7ro8ser com6ati7i0it5 inc0uding 7ut not 0imited to IE- Firefo:- Safari- and C4rome1 .1 Section G,E com60iant1 /1 Meets;e:ceeds Pri9ac5 Act standards1 F1 .F;@ 7ac=u6 and reco9er5 s5stems t4at meet Peace Cor6s retention and encr56tion requirements1 G1 S5stems com6onents- front2end and 7ac=2end a660ication interfaces must meet a00 t4e required OMB- !IS - and FISMA guide0ines and mandates- inc0uding encr56tion1 31 Secure data 6rocessing- access- storage and 4and0ing must meet a00 Peace Cor6s securit5 requirements1 @1 Pro6er audit features t4at readi05 a00o8 monitoring of fi0e;image access- usage- do8n0oad and u60oad1 >no80edge of t4e soft8are and its ca6a7i0ities in 6ractice must 7e transferred to t4e Peace Cor6s staff1 Pro9ide a t4oroug4 o9er9ie8 of 4o8 to administer t4e SaaS so0ution and remote management of t4e digita0 0i7rar51 Pro9ide guidance on customiIing features and interface to 7est meet Peace Cor6s needs1 Inc0ude a detai0ed training guide and documentation for continued 0earning1

A descri6tion of training su66ort t4at is a9ai0a70e in t4e form of distance 0earning and;or se0f2 6aced tutoria0s must 7e 6ro9ided1 Ongoing maintenance of t4e s5stem functiona0it5 must 7e 6ro9ided1 4e Peace Cor6sD digita0 0i7rar5 site must re6resent t4e most recent (u6dated) s5stem 9ersion and corres6onding functiona0ities1 Customer su66ort must 7e 6ro9ided- as 8e00 as a descri6tion of a9ai0a70e su66ortinc0uding a9ai0a70e 4ours of 0i9e te0e64one su66ort- on0ine su66ort- and access to an5 customer su66ort documents and;or =no80edge27ases- etc1- t4at Peace Cor6s staff cou0d access on an ongoing 7asis1 4e Peace Cor6s is researc4ing t4e fo00o8ing as de0i9era70es)
5

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

+1 Setu6 and migration of a00 co00ections 8it4 initia0 cata0og configuration and customiIation1 .1 raining materia0s for s5stem administrator1

/1 "e60o5ment of 4osted cata0og and assistance 8it4 trou70es4ooting1 F1 Mont405 uti0iIation; acti9it5 re6ort1
5. Pro9ide Peace Cor6s 8it4 I s5stem securit5 6o0icies and 6rocedures t4at address 4e

Recommended Securit5 Contro0s for Federa0 Information S5stems- !ationa0 Institute of Standards and ec4no0og5 (!IS ) E,,2G-/ re9ision . (4tt6);;crsc;nist;go9;6u70ications;nist6u7s;E,,2G/2Re9.;s6E,,2G/2re9.2fina016df)1 Peace Cor6s ma5 6ro9ide a tem60ate of com6ara70e- and attac4ing a00 re0e9ant or referenced documentation for use1 Com60eted 60an to inc0ude com60ete documentation of securit5 met4odo0og5 in u60oading of e0ectronic images to t4e 0i7rar51 31 Pro9ide Peace Cor6s 8it4 Securit5 'u0nera7i0it5 Scan Resu0ts and Re6orts u6on request1 S%B&ISSIONS 4e Peace Cor6s is see=ing information from t4e current commercia0 digita0 soft8are ser9ice 6ro9iders as 6art of t4e mar=et researc41 &e are requesting res6onses- 9ia emai0 &indo8s com6ati70e attac4ment to t4e fo00o8ing inquiries as 6art of mar=et researc41 4e Peace Cor6s is requesting t4e 9endor communit5 to 6ro9ide t4e information as 0isted in t4e a7o9e section entit0ed JRFIK and t4e fo00o8ing ++ questions1 +1 &4at is 5our 7usiness name- address- 64one num7er- emai0 address- 6oint of contact- 8e7 site address- and "U!s num7erL "oes 5our com6an5 4a9e a #SA sc4edu0eL If so- 60ease inc0ude t4e #SA sc4edu0e num7er and a660ica70e SI! num7erL .1 &4at is 5our 7usiness siIe c0assification (i1e1 sma00- 9eteran o8ned)L /1 &4at are t4e 6ossi70e !AICS code(s) associated 8it4 t4is requirementL F1 "oes 5our 7usiness maintain an5 re0e9ant accreditation re0ated management of digita0 0i7rar5 ser9icesL If so- 60ease 6ro9ide additiona0 information1 G1 &ou0d 5our 7usiness 4a9e e:am60es of simi0ar 8or= to s4areL If 6ossi70e- 60ease inc0ude sam60es in 5our res6onse to t4is RFI1 31 Is 5our com6an5 t4e so0e 6ro9ider of t4e management of digita0 0i7rar5 ser9ices- or do 5ou su7 contract;6artner 8it4 ot4er organiIationsL

Office of Acquisition and Contract Management (OACM) Request for Information (RFI) FBO Posting

@1 (a9e 5ou 6ro9ided t4is ser9ice to ot4er #o9ernment agencies or 6ri9ate sector organiIationsL If so- 84at t56e of contractua0 9e4ic0e 8as uti0iIedL E1 P0ease 6ro9ide an5 additiona0 feed7ac= or comments to t4e Peace Cor6s regarding t4is notice1 ?1 "oes 5our com6an5 4a9e interna0 editors and tec4nica0 s6ecia0istsL If so- 60ease descri7e in detai01 +,1 A 8ritten descri6tion of t4e ca6a7i0ities and qua0ifications (inc0uding a660ica70e certifications) 5our com6an5 6ossesses in order to 6erform t4ese ser9ices1 ++1 (o8 0ong 4as 5our com6an5 7een 6ro9iding t4is t56e of ser9iceL (as 5our com6an5 6re9ious05 8or=ed 8it4 #o9ernment agencies 6ro9iding t4ese ser9icesL And if so- for 4o8 0ongL P0ease 6ro9ide a non27inding 6rice quote 84en res6onding to t4is RFI1 RFI res6onses are 0imited to +, 6ages in tota01 Su7mission s4a00 7e made 9ia &indo8s com6ati70e emai0 attac4ments to Amod Pat4a=- Contract S6ecia0ist at a6at4a=M6eacecor6s1go9 on or 7efore *une .+- .,+/- .),, PM ES 1