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Recorded Problem Steps

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Recorded Problem Steps


This file contains all the steps and information that was recorded to help you describe the problem to others. Before sharing this file, you should verify the following: The steps below accurately describe the problem. There is no information below or on any screenshots that you do not want others to see. Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used. You can do the following: Review the recorded problem steps Review the recorded problem steps as a slide show Review the additional details

Problem Steps
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Problem Step 1: (04-01-2014 18:38:55) User left click on "Twitter - Google Chrome (push button)"

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Problem Step 2: (04-01-2014 18:38:57) User left click on "New Tab (push button)" in "Twitter - Google Chrome"

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Recorded Problem Steps

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Problem Step 3: (04-01-2014 18:39:00) User left click on "IChangeMyCity.com (push button)" in "Untitled - Google Chrome"

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Problem Step 4: (04-01-2014 18:39:07) User left click in "Your guide to fixing Bangalores civic issues, interacting with Bangalorean communities and finding out all the information you need about Bangalore - Google Chrome"

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Recorded Problem Steps

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Problem Step 5: (04-01-2014 18:39:09) User left click in "Your guide to fixing Bangalores civic issues, interacting with Bangalorean communities and finding out all the information you need about Bangalore - Google Chrome"

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Problem Step 6: (04-01-2014 18:39:19) User left click in "Your guide to fixing Bangalores civic issues, interacting with Bangalorean communities and finding out all the information you need about Bangalore - Google Chrome"

mhtml:file://C:\Users\sysadmin\Desktop\Login issue on I Change My City portal\Pro... 04-01-2014

Recorded Problem Steps

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Problem Step 7: (04-01-2014 18:39:23) User keyboard input in "Your guide to fixing Bangalores civic issues, interacting with Bangalorean communities and finding out all the information you need about Bangalore - Google Chrome" [... Win-R]

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Problem Step 8: (04-01-2014 18:39:24) User keyboard input in "Run" [...]

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Recorded Problem Steps

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Additional Details
The following section contains the additional details that were recorded that can help find a solution for your problem. These details help accurately identify the programs and UI you used while recording the problem steps. This section may contain text that is internal to programs that only very advanced users or programmers may understand. Please review these details to ensure that they do not contain any information that you would not like others to see.

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Recorded Problem Steps

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Recor di ng Sess i on: 04- 01- 2014 18: 38: 54 - 18: 39: 30 Pr obl em St eps: 8, M i ss ed St eps: 0, Ot her Er r or s : 0 Oper at i ng Sy st em : 7601. 18113. am d64f r e. wi n7s p1_gdr . 130318- 1533 6. 1. 1. 0. 2. 1

Pr obl em St ep 1: Us er l ef t cl i ck on " Twi t t er - Googl e Chr om e ( push but t on) " Pr ogr am : W i ndows Expl or er , 6. 1. 7600. 16385 ( wi n7_r t m . 090713- 1255) , M i c r osof t Cor por at i on, EXPLORER. EXE, EXP UI El em ent s: Twi t t er - Googl e Chr om e, Runni ng appl i cat i ons, Runni ng appl i cat i ons , M STask Li st W Cl ass , Runni n Pr obl em St ep 2: Us er l ef t cl i ck on " New Tab ( push but t on) " i n " Twi t t er - Googl e Chr om e" Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: New Tab, Twi t t er - Googl e Chr om e, Chr om e_W i dget W i n_1 Pr obl em St ep 3: Us er l ef t cl i ck on " I ChangeM y Ci t y . c om ( push but t on) " i n " Unt i t l ed - Googl e Chr om e" Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: I ChangeM y Ci t y . com , Bookm ar ks , Unt i t l ed - Googl e Chr om e, Chr om e_W i dget W i n_1 Pr obl em St ep 4: Us er l ef t cl i ck i n " Your gui de t o f i x i ng Bangal or e s ci vi c i ss ues, i nt er ac t i ng wi t h Bangal Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: Chr om e_Render W i dget Hos t HW ND, Your gui de t o f i x i ng Bangal or e s ci v i c i ss ues, i nt er ac t i ng wi t h Pr obl em St ep 5: Us er l ef t cl i ck i n " Your gui de t o f i x i ng Bangal or e s ci vi c i ss ues, i nt er ac t i ng wi t h Bangal Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: Chr om e_Render W i dget Hos t HW ND, Your gui de t o f i x i ng Bangal or e s ci v i c i ss ues, i nt er ac t i ng wi t h Pr obl em St ep 6: Us er l ef t cl i ck i n " Your gui de t o f i x i ng Bangal or e s ci vi c i ss ues, i nt er ac t i ng wi t h Bangal Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: Chr om e_Render W i dget Hos t HW ND, Your gui de t o f i x i ng Bangal or e s ci v i c i ss ues, i nt er ac t i ng wi t h

Pr obl em St ep 7: Us er k ey boar d i nput i n " Your gui de t o f i x i ng Bangal or e s ci vi c i ss ues, i nt er ac t i ng wi t h Ba Pr ogr am : Googl e Chr om e, 31. 0. 1650. 63, Googl e I nc. , CHROM E. EXE, CHROM E. EXE UI El em ent s: Chr om e_Render W i dget Hos t HW ND, Your gui de t o f i x i ng Bangal or e s ci v i c i ss ues, i nt er ac t i ng wi t h

Pr obl em St ep 8: Us er k ey boar d i nput i n " Run" [ . . . ] Pr ogr am : W i ndows Expl or er , 6. 1. 7600. 16385 ( wi n7_r t m . 090713- 1255) , M i c r osof t Cor por at i on, EXPLORER. EXE, EXP

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