RSA enVision ES Appliance Migration with Data Migration

Estimate Engagement Length: Up to 5 Days Model Number: PS_BAS_ENV_ESWMG

Project Overview
This RSA Security, Inc. (RSA) Service Brief details the RSA enVision ES Appliance Migration with Data Migration. This service offering provides the installation of a next generation enVision ES appliance as a replacement for an existing enVision appliance. It includes migration of data and configuration from an older ES environment to a new ES environment. This service also applies to migrations to virtual ES appliances.
Note:

The service migrates data in situations where it implements new storage in conjunction with the new appliance. If it integrates Customer-provided NAS with the new appliance, the Customer must also purchase the RSA enVision NAS Integration with Data Migration service (PS_BAS_ENV_NASWMG) with this offering.

Project Scope
RSA personnel or authorized agents shall be assigned to work closely with Customer staff to perform the following services (Services) within the Term specified above:
Meet with the Customer to ensure that the environment and operational implementation requirements

(hardware, software, and infrastructure) are met by Customer, and provide the Customer with a list of required or beneficial updates.
Perform the Services within the Customers environment as defined in this Service Brief. Plan and schedule the engagements installation and configuration tasks. Ensure appropriate cabling is completed for the appliances, switch, and storage array, if appropriate. Review of NAS configuration, if applicable for conformance with product documentation. Connect the appropriate named interface of the appliance to the switch. Complete configuration of the RSA enVision services to ensure the RSA enVision Packaging and

Collector service will operate with the network attached storage, if appropriate.
Copy the enVision Internet Protocol Database (IPDB) event data from the existing storage location to the

new storage location, if appropriate. Copy the configuration files from the Configuration Source Directory (CSD). Verify the installation and/or configuration results.
Provide the documentation to the Customer specified in the Materials section below. Conduct a basic product Functional Overview to familiarize the Customer with the implemented RSA

enVision ES Appliance Migration with Data Migration service, as time allows. The overview should demonstrate the normal operations of the product as installed in the Customers environment.
Note:

Such Functional Overview relates to the Customers security environment and is not a substitute for the formal RSA product Customer Education courses available. RSA strongly encourages attendance at Customer Education classes to gain further insight into the product architecture and its integration.
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Service Brief

Materials
The following RSA enVision ES Appliance Migration with Data Migration materials are provided in connection with this Service: Configuration Guide documenting the implementation described in the Project Scope section above. Test Plan, which may include a basic Functional Overview to demonstrate enVisions capabilities.

Subject to Customer satisfying the Customer Responsibilities specified above, RSA estimates that it will complete the Services within 5 days after the actual start date (based on performance on consecutive days during RSAs normal business hours). Unless otherwise specified or agreed by RSA, the Services are performed on consecutive days.

Service Scope Exclusions/Changes

Any additions or changes to the Service scope must be mutually agreed upon by RSA and the Customer in a separate RSA Statement of Work detailing the proposed changes, the impact of the proposed change on pricing and schedule, and other relevant terms. Such changes include, but are not limited to: Any additional configuration not listed in this Service Brief. Any change to the configuration listed in this Service Brief. Modification of the Customers application software. Development of custom solutions including, without limitation, scripting. Multiple, basic installation services requiring Project Management services. Storage Configuration.

RSA Staffing
RSA provides appropriate personnel to perform the Services specified in the Project Scope section above.

Customer Responsibilities
Provide at least one technical contact with system administration responsibilities and appropriate system/information access privileges. Make appropriate system maintenance window(s) available for RSA as needed to prepare equipment. Ensure that all environment and operational requirements are met prior to commencement of the Services. Provide access to the Customers systems and networks as necessary to perform the Services during RSAs normal business hours, or at mutually agreed times. Provide support from technical support teams for all vendors and third parties as necessary. Assume all responsibility for network connectivity, performance, and configuration issues. Verify that the equipment location (work site) is prepared to perform the engagement services. Receive the enVision appliance prior to the start of the engagement. Review and agree on engagement objectives. For Customer provided NAS, configuration of required storage parameters as prescribed in the enVision product documentation.

Fixed Bid Service Fee and Invoicing Schedule

The Services described in this Service Brief are delivered on consecutive days during RSAs normal business hours (MF, excluding RSA and local holidays). Invoices are issued upon RSAs receipt and approval of the Customers purchase order. Customer authorizes RSA to invoice for and shall pay additional amounts related to performance outside RSAs normal business hours or consecutive days.
This Ser vice Br ief is subject to RSAs standar d ter ms and conditions for pr ofessional ser vices in effect as of the date of Customer s pur chase or der for the Ser vices pr ovided her eunder and which can be found at
http://www.rsa.com/node.aspx?id=1310
RSA , RSA Security, EM C2, and SecurID are registered trademarks of EMC Corporation. A ll other trademarks used herein are the property of their respective ow ners. Copyright 2009 RSA, The Security Division of EMC. A ll rights reserved.

Service Duration
The anticipated Service start date is within (30) days or a mutually agreed upon start date after receipt and approval by RSA of the Customers purchase order for this Service.

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