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What You Will Learn:

Participants will learn how to use the tools and techniques of Root Cause Problem-Solving, and develop cooperative problem-solving skills using the 8D method.

8D Technique:
D1 USE TEAM APPROACH Characteristics of a good leader Strategies for effective leadership Stages of team development Brainstorming Decision-making D2 DESCRIBE THE PROBLEM Flow Chart Pareto analysis Cause and effect D3 IMPLEMENTATION AND VERIFY INTERIM CONTAINMENT ACTIONS (ICA) Checklist for decision-making process Decision-making worksheet D4 DEFINE & VERIFY ROOT CAUSES Develop change-how theories Problem-solving steps Tools for root cause analysis and verication D5 CHOOSE & VERIFY PERMANENT CORRECTIVE ACTION (PCA) Decision-making steps Decision-making worksheet Risk analysis D6 IMPLEMENT PERMANENT CORRECTIVE ACTION (PCA) Problem prevention worksheet Process capability Regression analysis D7 PREVENT RECURRENCE Update FMEA Decision-making worksheet Reliability analysis D8 CONGRATULATE YOUR TEAM EFFECTIVE COMMUNICATIONS Preparing for meetings Channels of communication

Benets:
Develop rapid response to customers Improve quality Prevent rather than detect problems Reduce variations

Who Should Attend:


All employees; managers, facilitators, trainers, team leaders and staff.

www.grt77.com

TEACHES TEAM DEVELOPMENT BRAINSTORMING DECISION MAKING

CONSULTING & TRAINING

Tel: (416) 667-9119

TESTIMONIALS
The 8D Problem Solving Training Seminar provided by G.R. Technologies was both an enjoyable and very informative experience. Our staff has been able to apply the concepts and tools acquired. It has been well worth the investment.
Terrance Van Dyke Quality Assurance Manager Accord Plastics Group

Company Prole
GRT was established in 1977 and has consulted to more than 500 organizations throughout North America and around the world. We are assisting both service and manufacturing organizations to achieve their corporate quality and productivity objectives, such as: cost reduction, customer satisfaction, ISO 9000 and ISO 14000, QS 9000 and ISO/TS 16949 registration, efcient operations, process stability and continuous improvement.

ROOT CAUSE
PROBLEM SOLVING
Two Day Seminar

8D

Once again, we were more than pleased with the training provided by G.R. Technologies. With this new skill set, participants of the course will be better able to resolve quality and production issues, which will translate into cost savings and ultimately greater customer satisfaction
Eric Cheong Corporate Quality Manager Van Rob Stampings

1110 Finch Ave. West, Suite 516 Toronto, Ontario M3J 2T2

Kuntz Electroplating Incorporated enrolled 142 employees in this 8D programme. I have heard at many meetings, employees referring back to their 8D training. This is the real measure of the value of this programme. Best effective training dollars Ive ever spend
Betty Germann Quality Assurance Manager Kuntz Electroplating Inc.

Tel: (416) 667-9119 Fax: (416) 667-1288


Email: info@grt77.com www.grt77.com

Proven Approach Guaranteed Results Interesting Presentation Interactive Workshops

SEMINARS AT YOUR FACILITIES Seminars can be arranged to meet your schedule in a cost-effective manner. CONSULTING & TRAINING WWW.GRT77.COM

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